CSAA Dispatch Summer 2016 by The Monitoring Association

THE ESSENTIAL CONNECTION

INTERNATIONAL CENTRAL STATION ALARM ASSOCIATION

SUMMER 2016

Industry Tells Police “We’re Here to Help” SIAC Promotes Face-to-Face Dialogue with Law Enforcement

hen the Security Industry Alarm Coalition was founded in 2002, security systems were focused on crime prevention, and industry regulatory issues were primarily based on reducing the number of dispatches to false alarms. Today, electronic security systems are playing an active role in the apprehension of criminals, and public safety agencies are working more closely than ever with the industry to deal with these new opportunities and challenges. One SIAC innovation has been the creation of statewide Alarm Management Committees made up of industry and law enforcement leaders. In 2014, Michigan became the fifteenth state to form an Alarm

Management Committee following a model developed by the industry and the State Association of Chiefs of Police (SACOP). The alarm management committees are charged with the responsibility of researching

CSAA Level 1 Operator Training Revision to Launch in 2016 — see page 12!

students in

have registered for CSAA online operator training

countries

alarm management issues and making recommendations to Michigan Association of Chiefs of Police Executive Board and the General Membership for adoption of effective strategies by local agencies. SIAC has facilitated the formation of and currently works with committees in: Tennessee, Connecticut, Florida, Virginia, Texas, Georgia, Minnesota, South Carolina, North Carolina, Michigan, Ohio, Mississippi, Alabama, Oklahoma, and Indiana. SIAC is currently working on forming committees in four other states: Nevada, Utah, Pennsylvania, and Illinois. “We saw immediate benefits of forming the first committee in 2004,” said Maggi M. Duncan, Executive Director of the Tennessee Association of Chiefs of Police. “Developing strong personal relationships, face-to-face meetings and trainings have been powerful tools for collaboration that has helped law enforcement, the alarm industry and most significantly the public we serve.” “Nationally, there are approximately 18,000 public safety agencies which may need to address alarm issues,”

Continued on page 14

CALENDAR

IN THIS ISSUE

ESX 2016 June 8-10 • Ft. Worth, TX

SIAC Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

CSAA News

CSAA Annual Meeting October 20–26 • Marco Island, FL

President’s Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CSAA Member News . . . . . . . . . . . . . . . . . . . . . . . . . 22

Executive Director’s Column . . . . . . . . . . . . . . . . . 6

Regulatory Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

CSAA Fall Operations Management Seminar November Summer13-15 2016 • Union, NJ

ASAP Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 AICC Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Education Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Online Training Grads . . . . . . . . . . . . . . . . . . . . . . . . 34 Five Diamond Companies

. . . . . . . . . . . . . . . . . .

Advertising Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 www.csaaintl.org • CSAA Dispatch | 1

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CSAA Executive Committee President Pamela J. Petrow, Warrendale, PA First Vice President Joe Nuccio, Naperville, IL Secretary Graham Westphal, Pacheco, CA Treasurer Ivan Spector, Montreal, Quebec, Canada Acting Immediate Past President Bob Bean, Honolulu, HI

PRESIDENT’S NOTE Dear Fellow CSAA Members, Already a year has gone by since I assumed the office of president of CSAA. Through the very capable CSAA staff infrastructure and efforts of many volunteers, we have been able to focus on the many initiatives I believe are important to the future of the association! I am pleased to say that we have made much progress on the CSAA projects and programs begun over the last year, among them: ■■

Executive Director Jay Hauhn, Vienna, VA

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CSAA Staff

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Executive Director Jay Hauhn Sr. Vice President of Finance and Administration Madeline Fullerton McMahon Vice President of Meetings and Conventions John S. McDonald Vice President of Membership and Programs Rebecca (Becky) Lane Vice President of Marketing and Communications Elizabeth Welsh Lasko Vice President of Education and Training Julie N. Webber IT and Accounting Coordinator Dympna Williamnson Member Services Coordinator Malory Todd

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Producing the first year of our multi-year revamping of the Annual Meeting, to rave reviews Initiating the Voice of the Customer program to drive association activity for the future Launching the Verisk Task Force Reviewing the CSAA committee structure, leading to a new technology committee and a revamped standards committee At the end of 2015 and in early 2016, seeing the highest activity in the ASAP program since its inception Revising our Level 1 Online Operator Training, for release this summer Beginning an extensive review CSAA’s bylaws, including a discussion of the name and mission of the organization.

All of these initiatives relate back to the crucial areas CSAA must support: Technology, Education, and Standards. (Our Government Relations efforts continue to be ably managed by the AICC.) I’d like to thank all the numerous member volunteers who participated on the committees and task forces that made these accomplishments possible. Looking ahead, please register and make your hotel reservations now for the 2016 Annual Meeting, which will be held October 22-26 in Marco Island, FL. The schedule is online at csaaintl.org/2016am, and you can find out more about our education sessions and networking opportunities on page 16. Also at csaaintl.org/2016am, you’ll find videos of our speakers, testimonials from attendees of the 2015 Annual Meeting, and even an invitation from me! We are going to have a truly valuable education and engagement experience in Marco Island. Don’t miss it! I hope to see many of you at ESX 2016 in Fort Worth, TX, in June, particularly at the General Membership Meeting on June 7 where we will debate and vote on proposed changes to the bylaws, including a big one — our name! Thank you for your membership and your continuing support.

Best wishes to all,

Pamela J. Petrow President, CSAA International

Find program and registration information for CSAA events at csaaintl.org

4 | CSAA Dispatch • www.csaaintl.org Summer 2016

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EXECUTIVE DIRECTOR’S REPORT

Bylaws Update a Necessity for Addressing Growth and Change By Jay Hauhn

s I write this, I’ve just passed my first anniversary as CSAA executive director. The year has really flown by. We accomplished a lot: launching the Voice of the Customer initiative; beginning the multi-year revamp of the Annual Meeting; and reinforcing relationships with AHJ and related organizations, among other projects. This coming year, members will see the fruits of our work on several other initiatives, including the launch of our revised Level 1 online training (see page 12) and a review and update of the CSAA bylaws. As an industry changes, it is important that the industry trade association adapt to the change. This is particularly true in a technology-driven industry such as ours. While the association’s strategy must adapt to maintain member value, the association’s governance documents, its bylaws, also come into play. To that end, an ad hoc Bylaws Committee began work last year. The results of their labor are now ready for membership action. In May, CSAA sent all voting members correspondence alerting you to the following initial proposed bylaws changes: 1. Name. The name of the association is proposed to be changed to “The Monitoring Association.” 2. Purpose. The purpose of the association is proposed to be changed to a mission as follows: “The association’s mission is to advance the professional monitoring industry through education, advocacy, and public safety relationships.” 3. Members. The following changes are proposed: ■■

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Change voting member categories from “North American Member” to four new identifying categories

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Remove Honorary Member category and all reference to Honorary Member in subsequent sections Clarify one vote per Member Company. No group of member companies with common control shall have more than three votes. Clarify that member companies shall identify the voting member and one alternate. Clarify that voting method may be electronic, such as by email. Change voting period before member vote is automatically tabulated with majority to 10 days Change the change of ownership process. A member is no longer immediately suspended. The membership committee is charged with determining new member’s qualification for membership.

These bylaws changes will be voted on at the CSAA General Membership Meeting at ESX on June 7, 2016 in Fort Worth, TX. I hope all representatives of voting member companies can attend to make your voice heard!

Add non-listed monitoring company to non-voting category

I would like to thank Bob Bitton for his contributions as past chair of the ad hoc CSAA Bylaws Committee, and Ed Bonifas for acting as interim chair and spearheading the initial review of the bylaws.

Add category for Installation and Service Provider, without a central station

I welcome your comments and ideas. Email me at jhauhn@csaaintl.org.

Remove Applicant Member

6 | CSAA Dispatch • www.csaaintl.org Summer 2016

Summer 2016

www.csaaintl.org • CSAA Dispatch | 7

ASAP UPDATE

Boca Raton PSAP Reports “Win-Win”; NMC Goes Live; Texas Adds 3rd PSAP National Monitoring Center is the latest alarm company to go live with ASAP! NMC began delivering alarms in Richmond, VA on March 7.

ASAP Subject Matter Expert Bill Hobgood: “He handled whatever issues there were up front, well before going online.”

The Grand Prairie, TX, PSAP is the third PSAP in Texas to launch the ASAP program, going live on March 21. In addition, ADT went live with Houston, TX on March 22. Within 24 hours, according to Houston Emergency Center Director David Cutler, Houston reported an 86% increase in the number of ASAP events created by alarm-monitoring companies, and is on track to achieve $1,000,000 in hard savings with improved service to the alarm-monitoring companies and alarm holders.

“The best part is it is a win-win for all involved — the resident, the alarm company, and the PSAP,” she said.

The Boca Raton, FL PSAP connected with ASAP in December, the first implementation in Florida. Cindy Cevallos, IT Project Manager for Boca Raton, reports that since March 1, when ADT came on board, 33% of all alarm calls have come in through the ASAP system. “This is with only five Alarm Companies installed and many more to come,” she said. “The time it takes for an ASAP call to go from received to finished (ready to be dispatched) is a fraction of a second, and one less call to answer. This is at a time when our 911 personnel resources are stretched thin and a reduction of call volume is a welcome thing. The alarm user also benefits from the decreased processing and response time with a greater likelihood for law enforcement apprehensions and fires more quickly extinguished.” “[ASAP] was one of the most trouble free implementations I ever experienced,” noted Cevallos. She attributed this to ASAP Active OO OO OO OO OO OO OO OO OO OO OO OO OO OO

ADS Nashville ADT Affiliated American Alarm Central Security Group CMS Diebold Guardian Protection Kings III Monitronics NMC Protection1 Rapid Response Safeguard Security

OO OO OO OO

Stanley United Central Control Vector Vivint

OO OO

In Testing OO OO

ESC Watchlight

Onboarding OO OO OO OO

AT&T Centra-larm CPI Doyle

OO OO

ASAP was launched in 2011 as a public-private partnership, designed to increase the efficiency and reliability of emergency electronic signals from central station alarm companies to PSAPs. ASAP utilizes ANSI standard protocols developed cooperatively by Association of Public Communications Officials (APCO) and CSAA. With ASAP, critical life safety signals and accurate information is processed in seconds, not minutes, through the Nlets system of state-to-state PSAP communication, insuring that complete and accurate information is transmitted to the PSAP every time. CSAA staff and volunteers continue to lead outreach efforts for ASAP. In March, CSAA Vice President of Membership Becky Lane presented ASAP sessions at the Association of Public Communications Officials (APCO) Emerging Technology Conference in Kansas City, MO. CSAA is also pleased to announce that Mark Baum, IT Program Manager at Protection One, is the new chair of the ASAP Outreach Committee. (See page 18.) For more information on ASAP or to access ASAP resources (videos, webinars, training and outreach materials), contact CSAA at asap@csaaintl.org or 703-242-4670, or visit csaaintl.org/asap.

FE Moran Guardian Alarm Co. of Michigan Peak Alarm Richmond Alarm Security Central/Lake Norman SEI Tyco

OO OO OO OO OO OO OO OO OO OO

PSAPs Online with ASAP OO OO OO

Morgan County, AL Chandler, AZ Tempe, AZ

OO OO OO

Washington, DC Boca Raton, FL Cary, NC Durham County, NC Guilford County, NC Kernersville, NC Denton County, TX Grand Prairie, TX Houston, TX Henrico County, VA James City County, VA Richmond, VA York County, VA

PSAPs in Testing or Implementation OO OO OO OO

OO OO OO OO

Collier County, FL Alpharetta, GA Boston, MA Prince George’s County, MD Delaware County, OH Johnson County, NC Loudoun County, VA Seattle, WA

8 | CSAA Dispatch • www.csaaintl.org Summer 2016

Summer 2016

www.csaaintl.org • CSAA Dispatch | 9

AICC REPORT

Actions of Past Leaders Have Prepared CSAA for the Future By Louis T. Fiore

he recent passing of AICC’s two past chairs has caused me to reflect over the last 24 years that I have been chair of AICC. It is for that length of time I have taken over the position from Jerry O’Brien, whose funeral I had the honor of attending on February 29. Before his tenure, Tom Smith chaired AICC. I was honored to attend his funeral mass on April 8. Jerry was a visionary and an early predictor of all our communication media going digital. Tom was a great leader. A past president of CSAA and a formative chair of AICC, he took the committee from its early version to a more modern and relevant version.

AlarmNet A.

petitioned the FCC to open it up to other users. In a last-ditch effort, ADT, having procured equipment from a Japanese manufacturer, launched a test system in the New York City Metropolitan area. It was too little, too late. In about 1975 the alarm industry lost its exclusivity. In 1985, Repco Security Systems began using this band for its two-way system as did Ademco for its

In the late 1980s I became vice president of engineering at the National Guardian Corp. While AT&T had been broken up, the status quo was still POTS. Radio was used as back-up mainly to protect against cut phone lines.

National Guardian has a large commercial and naI have been in the securitional accounts presence ty industry for 43 years. requiring line security Looking back at the techfor many of its accounts. nology changes over the There was a vacuum for period of time, obviously such affordable products much has changed. When that could be deployed I started, direct wire and on a national basis. I used McCullough were the that opportunity to create alarm communication a two-way polled nationmainstays. A little later wide radio system over the the “dialer” entered the Ardis network to fill that market. need. (As is said, “Necessity is the mother of invenBefore Tom, George Smith CSAA friends gathered to honor Past AICC Chair Tom Smith on April 8. tion.”) This gave us Grade Jr. was one of the forming From left: CSAA Past President Bob Bonifas, Michel Fiore, AICC Chair AA service (as we called members of what preced- Lou Fiore, Patricia Smith, Select Security founder Pat Egan, CSAA/AICC line security back then) on ed AICC and was its chair. Counsel Ben Dickens, Susie Dickens a national basis. Ademco Under his chairmanship, followed shortly with their version of AlarmNet M using CSAA gained access to the 450 MHz voice repeater pairs set Mobitex. Otherwise AMPS cellular and 450 MHz radio were aside for NRTL-listed companies. being used as backup. The next turn was the use of GSM Later AICC was instrumental in gaining certain privileges on cellular. The reliability of POTS began to erode with VoIP. the 450 MHz offsets in the band reserved for NRTL central Eventually communications morphed into the Internet, our stations. This propelled the use of certain central station raubiquitous communications medium both wired and wiredio products such as AES-Intellinet and others. less, that connects all we do. But it has seen little use for During George Smith Jr.’s tenure, about 1970, AICC also alarm communications. gained exclusive access to the 900 MHz MAS channels. It The need for a Telecommunications Act update gave us the was thought that radio would become an important mode opportunity to craft legislation favorable to the alarm industo transmit alarm signals to central stations. Unfortunately, try. The Telecommunications act of 1996 (the first rewrite equipment for that band was much too expensive for widespread use. Many other groups coveted this allocation and Continued on page 33 10 | CSAA Dispatch • www.csaaintl.org Summer 2016

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www.csaaintl.org • CSAA Dispatch | 11

EDUCATION PROGRAM

CSAA Education Program Answers Members’ Demand for Up-to-Date Operator Training Revised Level 1 Operator Training Course to Launch in 2016

ore than 20,000 people in 30+ countries have registered for CSAA Online Training. CSAA members have been clamoring for the all-important Level 1 Online Operator Training course to be updated to reflect today’s central station environment. That demand is about to be answered as CSAA prepares for the launch of the revised course in summer 2016. The Level 1 review and revision began some 18 months ago and resulted in a complete reorganization of all the course content. The original plan to simply correct dated content was changed when it became apparent that both the content and the student interface were in need of overhaul.

Level 1 Course. Among them are:

The new modules are: 1. 2. 3. 4. 5. 6. 7. 8.

Industry Overview Code of Excellence The Alarm Process Effective Communication Technology and the Central Station Automated Security Alarm Protocol (ASAP) NRTLs and Industry Standards Disaster Preparedness

“The first two modules have been updated to reflect the current industry and to emphasize the importance of professionalism and integrity in the Central Station,” said CSAA Education Committee Co-Chair Teresa Gonzalez, President, United Central Control. “Modules 4 and 6 on communication have been combined and renamed Effective Communication. In addition to a complete update of the Technology module, a separate module on ASAP has been added. Revision recommendations were incorporated from ETL, FM Approvals and UL for Module 7. And Module 8 on Emergency Procedures was revised to include current threat management techniques and renamed Disaster Preparedness.” See the next page for details on all the module updates and revisions. CSAA sincerely thanks the members of the Education Committee who volunteered their expertise and devoted countless hours to the revision of the

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Justin Bray, Manager, Security Operations Center, BAE Systems

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Kate Brickner, Corporate Trainer, Vivint

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Robert Elliott, Sr. Engineering Specialist, FM Approvals

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Shannon Farley, Senior Instructor with Stanley Security (formerly Honeywell Security/HSM Security) Gary Flom, US Field Services, Commercial & Electrical, Intertek Michael Gelvin, Assistant Central Station Manager, United Central Control Sascha Kylau, Vice President of Central Station Solutions & Service, Onetel

New Features include: ◆◆

Improved learning platform

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Easy access to student resources

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Interactive glossary introducing new terminology

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Engaging videos with replay ability

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Updated student learning techniques

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Conversational narration

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Ongoing student assessment

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Improved testing experience

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Stand-alone modules

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Integrated learning to reinforce concepts

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Mary Jo Lakhal, Senior Program Manager, West Safety Services Laurie Mitchell, Operations Director, Siemens Building Technology Caryn Morgan, Operational Excellence Specialist, Bold Technologies Christine Mudrack, Amherst Alarm Howard Sanders, Vice President of Operations, Kings III of America Jonathan M. Sherrell, Director of Training and Quality Assurance, Rapid Response Monitoring Peter Tallman, Alarm Certificate Service, Building & Life Safety Technologies, UL LLC Dan Wornell, Central Station Manager, ADS Security

See page 13 and visit csaaintl.org for details.

12 | CSAA Dispatch • www.csaaintl.org Summer 2016

EDUCATION PROGRAM

Revision Update for Central Station Operator Online Training Level 1 CSO Level 1 Original Version

CSO Level 1 2016 Update

Revision HIghlights

Module 1: Operational Overview

Module 1: Industry Overview

Updated roles and incorporated new technology in the alarm industry

Module 2: Central Station Operator’s Role

Module 2: Code of Excellence

Modernized industry standard of conduct to emphasize the importance of employee ethics, professionalism, relationships and expectations in the workplace

Module 3: Alarm Verification

Module 3: The Alarm Process

Converted terminology from alarm verification to the alarm event process, adding new best practices, services and technology for today’s professional monitoring centers

Module 4: Communications

Module 4: Effective Communication

Streamlined old modules 4 & 6 to combine best practices in effective communication with customers and PSAPS

Module 5: Central Station Equipment

Module 5: Technology and Professional Monitoring

Latest trends in updated professional monitoring technology and telecommunications

Module 6: Telephone and Radio Communications

Module 6: Automated Secure Alarm Protocol (ASAP)

Premier module to explain the state-of-the-art electronic alarm transmission technology between monitoring companies and PSAPs

Module 7: UL and FM Approvals

Module 7: NRTLs and Industry Standards

Introduction to the expanded roles of Nationally Recognized Testing Laboratories and the importance of standards in professional monitoring

Module 8: Emergency Procedures

Module 8: Disaster Preparedness

Brand new module on securing your monitoring center in the event of threats associated with cybercrime, weather, civil unrest and other disruptors

New “OPT-IN” Feature for Training Managers to receive formal course completion certificates for student recognition events. Visit csaaalarmtraining.com to update your preferences.

Summer 2016

www.csaaintl.org • CSAA Dispatch | 13

SIAC continued from page 1 said Stan Martin, Executive Director of the Security Industry Alarm Coalition. “This plan encourages chiefs in a state to form a unique alarm committee and suggests they add local/state alarm industry representatives to the committee.” “Trust,” said Glen Mowrey, SIAC Law Enforcement Liaison, “is critical in the law enforcement community. Once that trust is established it is much easier to work together to resolve problems, implement new technology and protect the public. “It also provides an opportunity for a collaborative process to determine what best national practices specifically address the issues facing law enforcement are based on successful policies and programs already being implemented across the country,” said Mowrey. One of the issues being addressed by the committees is the growing use of video from electronic security systems to catch criminals in the act. While the use of video from electronic security systems isn’t new, it has become a growing and significant part of the war on crime. “Many police departments are considering faster response to alarms where video allows verification of suspicious activity,” said Martin. “Some departments up the priority of calls where there is a high probability that a crime is in progress. “The industry and law enforcement are working together to define national standards to help establish a baseline of information for departments who wish to move in that direction,” he added. But because the term “verified” has been utilized in several different contexts over the years, it is important to make sure the term doesn’t cause unnecessary confusion. Why the Confusion? The original single call to the location of an alarm activation (referred to by the industry as “call verification”) was an

attempt by the central station to contact the alarm user by telephone or other means to determine whether an alarm signal was valid before a call was made to the police.

“ Trust,” said Glen Mowrey, SIAC Law Enforcement Liaison, “is critical in the law enforcement community. Once that trust is established it is much easier to work together to resolve problems, implement new technology and protect the public.”

In the 1980s, when a rising number of alarm systems and false alarms became an issue, the industry developed “Enhanced Call Verification” (ECV) which meant that at least two telephone calls were made to two different numbers connected to the alarm system to see whether the alarm signal was valid before requesting law enforcement response. ECV was a dramatic improvement, helping to substantially reduce requests for alarm response by police especially when combined with strong enforcement of a model alarm ordinance. ECV and the model ordinance have been adopted by public safety agencies nationwide, and the term “verified” is most often associated with the ECV program. Law enforcement experts with decades of experience in the field often say they have no clear understanding of what various industry terms mean and do not consider the terminology significant in running their day-to-day operations. However, they have requested the term “verification” only be associated with a “crime in progress” or high probability of a crime in progress when communicating to their 911 centers. Eliminating the Confusion It was time for the industry to come up with more specific terminology and definitions in its role of assisting local governments to evaluate and create effective alarm management policies. Wording in city or state ordinances must be clear with precise definitions so proper response priorities can be determined by law enforcement. CSAA studied the issue and created a white paper “Alarm Confirmation, Verification

and Notification Procedures.” From the central station perspective, there will need to be additional training to help alarm industry operators understand the type of information that is helpful to law enforcement in determining how to respond to a triggered alarm system. ”CSAA training programs and its Five Diamond program are making an important contribution in this area,” said Martin. “Our industry does not want to get into the position of ‘crying wolf’ or we face the same pushback that occurred in the 1980s when police complained about too many false alarms.” The alarm industry, law enforcement and the people we protect are all benefiting from new technology that will make public safety more efficient, safer and help catch more bad guys. Video surveillance alone has dramatically changed how crimes are solved and how police are able to gather information. Today, it is common for video from security cameras to be a key factor in solving criminal cases. Working together with our law enforcement partners and security industry leaders we can make sure that clear definitions and additional training put everyone on the same page when it comes to interpreting and responding to alarms. —Contributed by David S. Margulies David S. Margulies consults with police agencies throughout North Texas and works with the Security Industry Alarm Coalition.

14 | CSAA Dispatch • www.csaaintl.org Summer 2016

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CSAA NEWS 2016 CSAA Annual Meeting:

Strategies for “Bankable Leadership” and “Capitalizing Customer Experiences” 2016 is Second Year of Multi-Year Reimagining of CSAA’s Signature Event; Adjustments to Traditional Schedule Will Enable Full Participation in Fewer Days

ith a sharp focus on education for industry leaders, along with the networking opportunities for which the event is famous, the 2016 CSAA Annual Meeting will give participants the kind of value in both content and engagement that is unmatched at any other industry event.

The 2016 meeting will be held at the Marriott Resort Marco Island, Marco Island, FL, on October 2226. Last year’s Annual Meeting, where a revamped education program took center stage, garnered rave reviews from attendees. “CSAA is in the second phase of the reimaging of its Annual Meeting,” said CSAA President Pamela J. Petrow. “In 2015 a new emphasis was placed on educational programming, and CSAA intends to bolster that emphasis on fresh, meaningful education in 2016. In addition, we are changing the traditional scheduling by reversing the program for Saturday and Sunday. The change will allow attendees who are not on the Board of Directors to shorten their stay at the meeting by one day -- and still participate in all educational programming and committee meetings as well as the high-level networking opportunities that the Annual is known for.” Education sessions (October 24-26) at the Annual Meeting will focus on how alarm industry leaders can address critical issues and challenges facing the monitoring industry, including workforce development, executive management, technology updates, and telecomm issues. “2015 saw the largest attendance CSAA has had in recent years, and we are confident our reimaging of the meeting will top last year’s record when we convene this fall in Marco Island,” said Petrow. Keynote speaker Dr. Tasha Eurich is an organizational psychologist, speaker and New York Times best-selling

author of Bankable Leadership — and a fresh, modern voice in the leadership world. By pairing her scientific grounding in human behavior with a pragmatic approach to business challenges, she has helped thousands of leaders over the last fifteen years. With a PhD in Industrial-Organizational Psychology from Colorado State University, Eurich serves on the adjunct faculty of the Center for Creative Leadership, one of the top ten executive development institutions in the world. She’s also the principal of The Eurich Group, an executive development firm that helps companies succeed. The conference will also feature noted speaker, trainer and consultant D ennis Snow, author of the book Lessons from the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life, whose customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings clients and audiences worldwide. Today, Snow helps organizations such as Huntington Bank, BMW Financial Services, Florida State University and Johns Hopkins Hospital achieve goals related to customer service, employee development and leadership. Visit csaaintl.org/2016 for the daily schedule, session updates, registration, and housing links.

16 | CSAA Dispatch • www.csaaintl.org Summer 2016

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Summer 2016

www.csaaintl.org • CSAA Dispatch | 17

CSAA NEWS continued from page 16

Mark Baum to Head ASAP Outreach Committee The chair of the ASAP Outreach Committee plays a critical role in advancing the ASAP service by coordinating volunteers effort to unite PSAPs and alarm companies. CSAA is pleased to announce that Mark Baum, Program Manager, Information Technology for Protection One, assumed this role in May. Baum has been working in the security industry for fifteen years with much of this time spent as a project manager for data conversion and system integration projects. He has been working with ASAP for the last 4 years. As well as leading personal outreach to PSAPs around the country, the committee members have coordinated resources such as training materials, videos, and data collection for PSAPs to spur program growth. CSAA thanks past chairs Kathleen Schraufnagel and Joe Carr for their efforts on behalf of the committee for the last several years.

2016 CSAA Fall Operations Management Seminar 2016 “Fall Ops” is scheduled for November 13-15 and will include a tour of Affiliated Monitoring, an ASAP-active, CSAA Five Diamond-certified monitoring center, in Union, NJ, near Newark Liberty International Airport. The theme of the event is “Monitoring Excellence.” Register now and find housing information at csaaintl.org.

Kylau, Butkovich Team to Lead New CSAA Technology Committee CSAA has launched a new CSAA Technology Committee. As noted by CSAA Executive Director Jay Hauhn in the spring

2016 issue of CSAA Dispatch, technology was identified at the 2016 CSAA Long Range Planning Meeting as one of the most important focus areas for the association. “The CSAA Technology Committee will be a resource for regular members to learn about technologies that impact their businesses, and a conduit for associate members to provide early awareness of technologically-innovative new products and services,” said Hauhn. The committee’s co-chairs are Sascha Kylau and Steve Butkovich. Kylau, Vice President of Central Station Solutions & Service at Onetel, has 18 years of experience in the security field specializing in communication technologies. He started as an engineer with Sur-Gard and held various positions including sales engineer, global product manager and global sales manager. He recently joined Onetel Security, a services company which builds custom voice and data services for the central station market. Butkovich is Chief Technology Officer at CPI Security Systems. As a 16-year veteran of the security industry, he has directly managed Service Operations, Customer Care, Central Station and Information Technology Teams during his tenure at CPI. Today Butkovich works to manage technology service providers, vendors and manufacturers to identify, develop and maintain technology solutions. The first project of the CSAA Technology Committee was the inaugural “Tech Talk” CSAA Signature Series Webinar, “Get Mobile. Get Paid!” on May 19. This webinar on new technology for collecting recurring payments was offered at no charge to CSAA members. Continued on page 20

CSAA Notes the Passing of Past President Thomas Fleming Smith Security industry icon and CSAA Past President Thomas Fleming Smith passed away March 21, one day after his 96th birthday. He was president of CSAA from 1989-1991. Smith entered the industry in 1946, joining his father’s company after serving in the U.S. Navy. He and his wife, Patricia, were active as the leaders of Security, Inc. and as industry volunteers. They were crucial to the 1982 launch of the first independent headquarters of the National Burglar & Fire Alarm Association (NBFAA—now known as ESA). He was an early installer of a computerized central station, which earned a UL listing in 1979. Smith was the 1987 Morris F. Weinstock Leader of the Year and served as chair of the Alarm Industry Communications Committee (AICC) for which he was later honored with the committee’s award for “outstanding performance and accomplishment.” He and Patricia were the joint recipients of CSAA’s Stanley Lott Award, reserved for the very special recognition of those whose contributions to the industry have been most significant, in 1993. “It has been a privilege to protect life and property. This is truly a noble calling.” —Thomas Fleming Smith in “A History of the Alarm Industry” (William Greer, 1979)

18 | CSAA Dispatch • www.csaaintl.org Summer 2016

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www.csaaintl.org • CSAA Dispatch | 19

CSAA NEWS continued from page 18 The committee will hold its first in-person meeting at ESX 2016 at which time the members will confirm their mission and goals and begin strategizing the development of future resources. For more information, contact membership@ csaaintl.org.

Public Sector Liaison Committee Aims to Increase Engagement CSAA’s Public Sector Liaison Committee (PSLC) “manages strategy for dealing with public sector/first responders, law enforcement, police, sheriffs, fire community, fire chiefs, and state fire marshals,” said Graham Westphal, Co-President of Bay Alarm Company and chair of the committee. “It’s important that we keep these responders informed of our technology and tools that benefit them. The committee also engages with the NRTLs, and coordinates with SIAC to complement its activities.” The committee is in the process of launching several new engagement initiatives. “We are very fortunate that recently Shane Clary has volunteered to chair the subcommittee in fire matters and that Jon Sargent has assumed a similar role for burglary,” said Westphal.

was co-hosted by the Better Business Bureau (BBB) and ADT. Merlin Guilbeau, Executive Director, Electronic Security Association also spoke at the event, which featured two individuals who had been targets of sales scams relating their stories for the media. In 2015, consumer complaints about home security sales ranked in the top 25 of the 3,500 business categories BBB tracks. CSAA members can share BBB tips about buying a security system with their potential customers; visit www. bbb.org/homesecurity.

College Grads Are Seeking Positions! Post Yours at Security Industry Recruiting Center CSAA, ESA and SIA host the Security Industry Recruiting Center. This online service is the place where employers post jobs and jobseekers post their resumes and can be sure they will be seen by the right people. The site is visited hundreds of times a month by job seekers and is always active with new listings of both companies and individuals. When you’re looking to fill your open position with just the right employee, make sure you post on securityindustryrecruitingcenter. com. Bonus: Post internships for free!

Shane M. Clary, Ph.D., Vice President, Codes and Standards Compliance at Bay Alarm Company, has been in the alarm industry since 1974, with Bay Alarm Company since 1984, and a member of NFPA 72 since 1993. He is a past president of the California Automatic Fire Alarm Association, a past chairman of the Automatic Fire Alarm Association and is currently the Co-Chair of the AFAA Codes and Standards Committee. Jon Sargent, Manager, Corporate Industry Relations and Government Affairs at Tyco Integrated Security, has 43 years in the security industry. A Past President of the California Alarm Association, he is a member of the International Association of Chiefs of Police, the National Sheriff’s Association, and the North American False Alarm Reduction Association, among others. He is currently the Secretary of ESA and the Industry/Law Enforcement Liaison for SIAC.

BBB and National Industry Associations Ask Security Companies to Stop Deceptive Sales Practices CSAA Executive Director Jay Hauhn participated in a public awareness event on May 25 in Salt Lake City to raise awareness of deceptive home security sales practices. The event 20 | CSAA Dispatch • www.csaaintl.org Summer 2016

Sur-Gard System 5 with visual verification support. A powerful, yet more compact virtual receiver.

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Summer 2016

www.csaaintl.org • CSAA Dispatch | 21

CSAA Member News CSAA International is pleased to bring you the following news from and about CSAA members. Send your news items and announcements to communications@csaaintl.org.

Custom Alarm Receives National Certification as Women’s Business Enterprise Custom Alarm in Rochester, MN, specializing in video surveillance, intrusion, access control, and fire alarm systems, received national certification as a Women’s Business Enterprise by Women’s Business Development Center (WBDC), a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). Melissa Brinkman has been CEO of the company since February 2014. WBENC’s national standard of certification implemented by WBDC is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated, and controlled by a woman or women. By including women-owned businesses among their vendors, corporations, and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier/vendor diversity program.

Custom Alarm CEO Melissa Brinkman

Vector Security Welcomes Chuck Thropp as Chief Financial Officer Chuck Thropp has joined the Vector Security leadership team as Chief Financial Officer. He is responsible for all aspects of the company’s financial activities, including controllership, tax, treasury, risk management, and Vector Security’s financial strategy to help grow its business operations and enhance shareholder value. Thropp has more than 25 years of financial leadership expertise. He comes to Vector Security from Unify, Inc., one of the world’s leading communications software and services firms, where he was Senior Vice President and CFO, North America. During his tenure at Unify, he led a team of finance professionals through a major transformation initiative; also developing and executing the commercial turn-around strategy for the region. Thropp has also held senior financerelated positions with Americas for Westcon Group, Inc., Thermo Fisher Scientific and PricewaterhouseCoopers.

Dave Lyons Joins Napco as VP of Sales Intrusion, Connected Home & Fire Division Dave Lyons has been appointed Napco Vice President Sales, Intrusion, Connected Home & Fire Division. Lyons comes to Napco with a long, successful career as chief sales leader at security and fire companies, including both Honeywell’s System Sensor® and Interlogix®. Based in the Chicago area, Lyons will be responsible for all North American Napco Security Systems Division Sales, including Gemini®, Napco Commercial™, Firewolf™, iBridge® Connected Home and ultra-popular StarLink™ brands, plus all its distribution channels. A believer in developing strong multi-level relationships through leadership, the team reporting to Dave Lyons includes SRVP Sales, Dave Sheffey , RVP Sales Duane Warehime, Brandt Phillips, Commercial Fire & Security Director of Sales, as well as Napco Security Systems’ Regional Sales Managers nationwide.

22 | CSAA Dispatch • www.csaaintl.org Summer 2016

Thank you Video Escort

We’d like to use this as an opportunity to thank our monitoring center partners for the confidence they have shown in leveraging Cloud-based Monitoring Services to offer new video monitoring services including Live Intervention, Video Verification, Virtual Guard, Virtual Assistant, Smart Notification and Customer Traffic Report. If you’re not yet a partner, now is your chance – for a limited time, start-up fees and monthly minimum requirements are waived. Contact security.cloud@bosch.com for more information.

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Summer 2016

22.02.2016 13:59:03

www.csaaintl.org • CSAA Dispatch | 23

CSAA MEMBER NEWS

Per Mar Awarded “Honeywell Platinum Authorized Dealer” Status Per Mar Security Services was recently awarded “Honeywell Platinum Authorized Dealer” status. The award recognizes Honeywell’s top dealers who strive for excellence in customer service, participation in industry events, training and growth. Less than ten percent of Honeywell’s dealers across the country achieve this status. Marek Robinson, President of Honeywell’s Authorized Dealer Program, presented the award to Brian Duffy, President of Per Mar Security Services Electronic Division. “This recognition is really a credit to the many exceptional people we are fortunate to have taking care of our customers,” said Duffy. Per Mar Security Services provides Security Officers throughout the Midwest and operates a UL-listed, CSAA Five Diamond-certified central station that monitors more than 40,000 customers.

David Rogers Returns to DMP Director of Sales, West Digital Monitoring Products (DMP) has moved David Rogers to his previous role as Director of Sales, West. In this position, he will manage, guide, motivate, and lead DMP Dealer Development Managers (DDMs) in the western United States. Working with the DDMs, David will help enhance the capabilities of DMP authorized dealers, leading to higher levels of customer support, additional sales of DMP products, and increased dealer success. Rogers has more than 20 years of management experience and has received numerous awards for his performance. Prior to his current position, he fulfilled several roles at DMP: Director of National Accounts, Director of Market Development — Retail and Director of Sales Operations & International Sales and Director of Customer Care (Customer Service, Technical Support and Field Training areas).

Bold Technologies Receives UL Certification for Manitou Cloud Services Bold Technologies, a leading provider of alarm monitoring and PSIM software, has received the UL 827 listing for their Manitou Cloud Services Data Center. This certification was granted after the final UL inspection of the facilities in late April. “It was very important for us to meet and even surpass the UL certification standards for our Manitou Cloud Services data center,” says Bold’s Director of SaaS, Shaun Blair. “We want our hosted customers to feel absolute confidence entrusting us with their data, and the UL listing is an essential part of gaining that trust. We are pleased the process went so smoothly.”

Manitou Cloud Services delivers a cost-effective, cloud-based automation solution with access to a UL-certified data center and advanced technology - an ideal option for many central stations. Through partnerships with industry leaders, including OneTel, Communication Service Solutions, SedonaCloud and I-View Now, Manitou Cloud Services offers monitoring centers a fully-realized hosted solution, with nearly all of the features and integrations available from on-premises software.

Finalists for 2016 CSAA Excellence Awards Four “Phenomenal” Winners to Be Revealed at ESX on June 9 Once again, the nominees for CSAA’s annual Excellence Awards were, in the words of one of the judges, a “simply phenomenal” group of companies and individuals. CSAA is pleased to announce the twelve finalists for 2016. They are: Central Station of the Year: ADT LLC; Rapid Response Monitoring Services, Inc.; Vector Security, Inc. Central Station Manager of the Year: Ernie Cole, Doyle Security Systems; Michelle Lindus, Vivint Smart Home; Tom Tardiff, Kastle Systems Central Station Operator of the Year: Hollie Smith, Universal Atlantic Systems; Morgan Dieterle, Fifth Third Bank; Amy Cerney, Vivint Smart Home Central Station Support Person of the Year: David Carter, Vector Security, Inc.; William Sims, Kastle Systems; Dave Mann, Kings III The CSAA Central Station Excellence Awards Program is sponsored by SDM Magazine. Entries are juged by a blue-ribbon judging panel appointed by CSAA. The four winners will be announced at the 2016 Industry Excellence Awards Breakfast at ESX in Fort Worth on Thursday, June 9. For past winners and more information, visit csaa.org/csaa-excellence-awards.

24 | CSAA Dispatch • www.csaaintl.org Summer 2016

CSAA New Members

Securing commercial liability insurance does not need to be an alarming experience!

CSAA is proud to welcome the following new members to the association family: NORTH AMERICAN

For over 40 years, CoverXSecurity has been an industry leader for: Security Guards  Private Investigators Alarm Operations  Fire Suppression/Safety

AZ Security Control Tempe, AZ AZ Security is a contract monitoring company headquartered in Tempe, AZ providing services for Burgulary, Fire, EMS, CO, elevator and many other monitored Services. FM approved, the company provides services in over 13 states. www.azsecurity.com ASSOCIATE MEMBERS

www.coverx.com C&F and Crum & Forster are registered trademarks of the United States Fire Insurance Company. CoverX and CoverXSpecialty are trademarks of CoverX Corporation. CoverX Corporation is a wholesale surplus lines producer, and operates in California as CoverXSpecialty Insurance Services (CA license #0573926).

The Crum & Forster Enterprise, which is part of Fairfax Financial Holdings Limited, is comprised of leading and well‐established property and casualty business units. The insurance companies within the Enterprise, rated A (Excellent) by A.M. Best Company, are: United States Fire Insurance Company, The North River Insurance Company, Crum and Forster Insurance Company, Crum & Forster Indemnity Company, Crum & Forster Specialty Insurance Company, Seneca Insurance Company, Inc., Seneca Specialty Insurance Company, First Mercury Insurance Company, and American Underwriters Insurance Company.

Inovonics Wireless Corporation Louisville, CO Inovonics is the industry leader in high performance wireless sensor networks for life safety applications. With more than 10 million wireless devices deployed across the world, Inovonics is renowned for exceptional performance and reliability in healthcare, education, government, banking, multifamily housing and senior living and the most challenging of commercial environments. www.inovonics.com PROPRIETARY

Ashland, Inc. Lexington, KY Ashland, known world-wide, is a chemical research and manufacturing company. While it serves a variety of markets, it is respected for its due diligence in bringing products to market. Markets include alcohol drink stablizers, paints, agriculture, and many others, including Valvoline motor oil. The company has a UL-listed proprietary monitoring center for the Valvoline stores and service centers. www.ashland.com Summer 2016

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services. As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry. Coverage options include: • • • • • • •

General Liability/Errors & Omissions Employment Practices Liability Fiduciary Liability Cyber Liability Directors & Officers Liability Auto Liability & Physical Damage Risk Management

• • • • • • •

Umbrella/Excess Liability Property/Inland Marine Workers’ Compensation Surety Bonds Crime Employee Benefits Liability Consultation

Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com

www.csaaintl.org • CSAA Dispatch | 25

Regulatory Update Wireless Report

By John Prendergast

FirstNet Developments FirstNet RFP Issued: On January 13, the First Responder Network Authority FirstNet Developments FirstNet RFP Extended: On January 13, the First Responder Network Authority (FirstNet) issued the full text of the official Request for Proposal (RPF) for its Nationwide Public Safety Broadband Network (NPSBN). The deadline for submitting a proposal in response to the RFP has been extended to May 31, 2016 at 2:00 pm Eastern (from the original April 29, 2016 deadline).

FCC Enforcement Bureau’s Wireless Top-10 Violations List At this month’s Land Mobile Communications Committee (LMCC) meeting, the Deputy Chief of the FCC’s Enforcement Bureau presented his “Top-10 List” for wireless violations. Interestingly enough, there was a common theme with most of the violation types that the Enforcement Bureau discussed – namely, interference. Absent from the list, however, were antenna tower violations, which we know remain an important compliance focus for the FCC nonetheless. 10. Non-compliance with the narrowbanding mandate. Enforcement stated that this is more prevalent with older systems that have not been replaced or upgraded. 9. Poor Engineering. Engineering which causes interference to co-channel stations, or interference resulting from spu-

rious emissions and harmonics.

be fined.

8. Licensee ID confusion, i.e., licenses held by corporations that have been sold, suspended or are otherwise out of business. This makes it difficult for the FCC to resolve interference issues that could normally be handled by a simple phone call.

Any alarm company experiencing interference issues – whether receiving interference or being accused of causing it – should contact Bob Bitton and/or our office promptly in order to minimize the potential for the filing of a formal complaint with the FCC. Additionally, if you have radio licenses that are in the incorrect name, please contact our office so that we can assist you in updating your license record – whether it be a name change or license assignment/transfer.

7. Unlicensed operation. This problem is on the rise due to the purchase of radio equipment from retail outlets, without attention to the need for FCC licensing. Offending users are most prevalent in the retail, hospitality and auto industries. 6. Itinerant or special event interference. Interference between special event radio operations under special temporary authority (STA) (e.g., car races, rock concerts, etc.) and incumbent licensed operations. This is caused by frequency congestion which makes interference free operation under STA more difficult. Special event operations must be careful to coordinate with incumbents to avoid interference. 5. Failure to properly monitor shared channels before transmitting (for Part 90 and other shared spectrum operations). 4. Failure to properly identify your station call sign: Enforcement is going to crack down on this because it frustrates efforts to identify the source of interfering signals. 3. Frequency Warehousing. Created by a failure to construct or by permanent discontinuance of operation without returning spectrum to FCC. 2. Control Channel Trunking on Conventional Use Channels And the number one wireless enforcement issue . . . . 1. Monopolizing shared channels. Shared channels must be shared, and licensees that broadcast signal continuously or dominate the channel without monitoring before sending signals can

FCC Refocuses Attention on License Renewal and Discontinuance of Operation Rules Blooston Law has learned that the FCC’s Wireless Bureau is actively engaged in adopting rules to revise the license renewal and discontinuance of operation requirements for all licensees. The rulemaking proceeding to unify these rules (WT Docket No. 10-112) was started in Summer 2010. While the details are not yet known, the key fact for alarm company licensees is that they may soon be subject to new requirements that may affect how they operate, and what showing they must make in their renewal application in order to justify retaining their licenses. The focus of this docket has been to adopt uniform renewal and discontinuance rules for all licensees; and to move to rules that will ensure more intense use of spectrum. Among the proposals discussed in the docket have been a requirement to have operational facilities by renewal time, with significant coverage throughout the license area; and a rule that would result in the loss of a license if operation is interrupted for 180 consecutive days or longer. Blooston Law filed ex parte comments on the proposed rules on April 19, urging that for Part 90 shared spectrum licensees, the current system is not broken and should not be “fixed”.

26 | CSAA Dispatch • www.csaaintl.org Summer 2016

Of particular concern is the FCC’s proposal to require all licensees to include in their renewal application (1) a list of any violation EVER assessed against the company, no matter how minor and how long ago; and (2) ownership disclosures modeled after the FCC’s spectrum auction bid credit rule, which assumes “affiliation” between companies just because they have a common investment, share facilities or have a family relationship.

Update on FCC Measures to Push Wide-Band Licensees into Compliance As previously reported, in an effort to clean up its license database and ensure that all Part 90 licensees below 470 MHz are in compliance with the FCC’s narrowbanding mandate that became effective January 1, 2013, the FCC will require the removal of wide-band emissions from all Part 90 VHF and UHF licenses before further action such as a license renewal, license modification or license assignment and/or transfer can be approved. In essence, the FCC will now hold any application filed by a non-compliant licensee “hostage” until compliance is achieved. If the licensee needs to get a new facility on the air or do a merger on short notice, this could create delays. We reported in our March 2 report that the FCC planned to send an e-mail Part 90 VHF and UHF licensees with licenses that include wide-band emission designators, urging them to update their licenses. The FCC began sending those emails the next day. DO NOT PANIC IF YOU RECEIVE SUCH EMAIL FROM THE FCC. SO LONG AS YOU HAVE DEPLOYED NARROWBAND EQUIPMENT AS REQUIRED, AND HAVE BOTH THE NARROWBAND DESIGNATOR AND WIDEBAND DESIGNATOR ON YOUR LICENSE, WE HAVE VERIFIED WITH THE FCC’S SENIOR STAFF THAT THE ACCEPTABLE PRACTICE IS TO REMOVE THE WIDEBAND DESIGNATOR VIA YOUR NEXT FCC FILING.

As you may recall, in the months leading up to the 2013 narrowbanding Summer 2016

deadline, many licensees added the narrowband emission designator (such as “11K2F1D, 11K2F3E, 7K2F1D”) to their licenses, rather than changing the wideband designator to narrowband, because this approach gave them all the way up to the deadline to install their new narrowband equipment. Thus, the license ended up showing BOTH the wideband and narrowband emission designators. Per advice from the FCC, such licensees should delete the wideband designator as part of their next renewal or other application. If your license shows only the wideband designator(s) (such as “20K0F3E, 20K0F1D, 20K0F2D, 15K0F1D”) but no narrowband designator, then immediate action is required. Also, absent a valid waiver of the January 1, 2013 narrowband mandate, any actual operation of Part 90 VHF and UHF systems in a wideband mode on non-paging channels is a violation of the FCC’s rules that could result in the imposition of significant fines and forfeitures or license revocation.

Comment Sought on Wireless Disaster Resilience and Information Sharing Proposal On April 28, the FCC’s Public Safety and Homeland Security Bureau issued a Public Notice seeking comment on the ex parte presentation made by wireless providers AT&T, Sprint, T-Mobile, US Cellular, and Verizon, together with CTIA, in which they announce a “Wireless Resiliency Cooperative Framework” described as “a voluntary initiative that will enhance coordination and communication to advance wireless service continuity and information sharing during and after emergencies and disasters.” Comments will be due 15 days after the Public Notice is published in the Federal Register. In the letter, the carriers detail a five prong approach to enhance industry coordination to “facilitate greater network resiliency and faster restoration of service” which they assert will “obviate the need for legislative action or inflexible rules that could have unintended con-

sequences.” Specifically, the five prongs include: (1) providing for reasonable roaming under disaster arrangements when technically feasible; (2) fostering mutual aid during emergencies; (3) enhancing municipal preparedness and restoration; (4) increasing consumer readiness and preparation; and (5) improving public awareness and stakeholder communications on service and restoration status. Under each prong, the carriers provide specific actions that they will undertake designed to “enhance coordination among wireless carriers and all key stakeholders, improving information sharing and making wireless network resiliency more robust.” The Disaster Resilience Proposal is clearly an effort by the wireless industry to avoid unwanted regulation in the wake of notorious system failures after Superstorm Sandy and other recent disasters. Since many alarm companies rely on the existing cellular network for customer premise alarm radios, as well as communications with field personnel, this matter is of obvious interest to the alarm industry. Since the FCC is fond of adopting “industry consensus” proposals on thorny issues that draw a lot of public complaint (such as network outages), AICC and alarm providers should review the proposed approach to see if it is something that they can live with (or if it instead ignores the need for protecting and rapidly restoring wireless alarm operations).

Tower Construction Guidance Provided for Protection of Bats On April 29, the FCC issued a Public Notice indicating that the U.S. Fish and Wildlife Service (USFWS) has released a final rule requiring measures to protect the northern long-eared bat, which affects the environmental review of tower projects that are within the bat’s range. Specifically, all tower construction projects within the bat’s range must follow the USFWS consultation process described at: http://www.fws. gov/Midwest/endangered/mammals/ nleb/KeyFinal4dNLEBFedProjects.html. Similarly, if a project requires consulwww.csaaintl.org • CSAA Dispatch | 27

REGULATORY UPDATE tation with USFWS, the party will be consulting pursuant to Section 7 of the Endangered Species Act (ESA) as a “designated non-Federal entity.” The same website also sets out the USFWS’s “Optional Framework to Streamline Section 7 Consultation for the Northern Long-Eared Bat” (Framework), which provides parties with the option of pursuing a streamlined Section 7 consultation under the ESA under certain circumstances. The USFWS provides guidance based on whether a particular project may affect the NLEB, whether the project will take place inside the WNS zone, its proximity to potential and actual NLEB habitat, and whether tree removal will take place. If no action is required with respect to the NLEB, or if the Framework applies, the FCC does not require additional reporting. If, however, project-specific section 7 formal consultation is necessary, the FCC must initiate that process with the USFWS. Once formal consultation is completed, the applicant must submit the resulting Biological Opinion with an environmental assessment as part of its application to the FCC. To minimize adverse effects on the NLEB, the FCC is encouraging industry to follow these USFWS recommendations: ■■

■■

Conduct tree removal activities outside of the NLEB pup season (June 1-July 31) and active season (April 1-October 31) to minimize impacts to pups at roosts not yet identified. Avoid clearing suitable spring staging and fall swarming habitat within a five-mile radius of known or assumed NLEB hibernacula during the staging and swarming seasons (April 1-May 15 and August 15-November 14, respectively). Maintain dead trees and large trees when possible. Use herbicides and pesticides only if unavoidable. Minimize exterior lighting, opting for down-shielded, motion-sensor se-

curity lights under towers instead of constant illumination. According to the Public Notice, the bat’s range includes much of the eastern and north central United States, Canadian provinces from the Atlantic Ocean west to the southern Yukon Territory, and eastern British Columbia. This includes the following 37 States and the District of Columbia: Alabama, Arkansas, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming. Carriers with tower projects in the bat’s range can contact the firm for more information about the new procedures.

to limit the level of access to all other users. ■■

■■

Require users to provide a valid e-mail address for online access to the system. Establish password-recovery security questions specific to each user.

The Commission implemented a pilot launch on April 29, 2016 for a four month period ending on August 31, 2016 in order to test its proposed system, and obtain feedback from users of the CORES system. The pilot program will initially be targeted to users of the Commission’s Cable Operations and Licensing System (COALS), as well as business and governmental entities that have a significant number of registered FRNs associated with a single EIN and the top 100 Regulatory Fee payers by FRN. While the pilot program initially will not be available for most of licensees’ participation, we anticipate that the FCC will quickly expand the scope to include other user or stakeholder groups.

FCC Announces New Requirements for FCC Registration Numbers Effective Sept. 1, 2016

Legislative Update

In an effort to ensure security of FCC registration numbers (FRNs), the FCC is changing the Commission’s Registration System (“CORES”) in order to implement several user-specific identification requirements, similar to those used by financial institutions. In addition to enhancing security, the FCC believes that these changes will also make the FCC’s CORES system more user friendly.

Latest Actions:

These changes will: ■■

■■

Implement a requirement for existing and new users to designate user-specific IDs (user names) for access to FCC Registration Numbers and related records. Allow registrants to establish multiple user names for each FRN with different levels of access. In this regard, the first user establishing access to an FRN will have “administrator” privileges with the capability

H.R.3998 — Securing Access to Networks in Disasters Act Introduced 11/16/2015 4/19/2016 – Forwarded to Full Committee for Voice Vote 4/25/2016 – Committee Markup Sessions Held 4/28/2016 – Ordered to be Reported This bill requires the Federal Communications Commission (FCC) to commence proceedings on the provision of roaming agreements between mobile service providers to: (1) allow for mobile service at reasonable rates during emergencies when there is a mobile service outage lasting longer than 24 hours, and (2) provide for roaming agreements at no charge for communications during emergencies to or from 911 services. Additionally, the FCC would have create a master point of contact directory for communications between public safety answering points and telecommunications service providers, and submit a

28 | CSAA Dispatch • www.csaaintl.org Summer 2016

study on (i) mobile service providers supplying outage data to public safety answering points and on (ii) making WiFi access points available to the public for 911 services during emergencies. The Stafford Act is amended to include all categories of communications service providers (currently, only telecommunications service providers) among the essential service providers that may access a disaster site to restore and repair essential services in an emergency or major disaster without being denied or impeded by a federal agency. Communications services include wireline and mobile telephone, Internet, radio and television broadcasting, cable, and direct broadcast satellite services. It appears the legislation has been ordered to be reported (i.e., presented for consideration by the House) with amendments, but the amendments have not yet been published. This legislation is designed to institute some of the measures that the wireless industry seeks to avoid through its voluntary disaster protocol. The alarm industry will want to monitor these proceedings to ensure any issues with alarm services are adequately addressed.

Technology to the full committee for consideration and editing. It appears this legislation has been ordered to be reported with amendments. However, the amendments have not yet been published. The alarm industry will want to ensure that, if this legislation is enacted, any configuration changes made to comply do not interfere with existing arrangements between central stations and PSAPs. H.R.4743 - National Cybersecurity Preparedness Consortium Act of 2016 Introduced in House: 03/15/2016 This bill authorizes the Department of Homeland Security (DHS) to establish a National Cybersecurity Preparedness Consortium to engage academic, nonprofit, private industry, and federal, state, and local government partners to address cybersecurity risks and incidents, including threats or acts of terrorism. The consortium may: ■■

H.R.4167 - Kari’s Law Act of 2015 Introduced in House 12/03/2015 Latest Actions: 4/19/2016 – Forwarded to Full Committee for Voice Vote 4/25/2016 – Committee Markup Sessions Held 4/28/2016 – Ordered to be Reported Kari’s Law Act of 2015 (HR416), which was introduced by Rep. Louie Gohmert (R-TX), would require that any multiline telephone system (such as those found in schools, businesses, office buildings, and hospitals) to connect to 9-1-1 when dialed, even where the phone system would require the user to dial “9” to get an outside line. Late in April, the legislation moved from the House Energy and Commerce Subcommittee on Communications and Summer 2016

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provide training to state and local first responders and officials, develop curriculums, and provide technical assistance; conduct cross-sector cybersecurity training and simulation exercises, including for state and local governments, critical infrastructure owners and operators, and private industry; coordinate with DHS’s national cybersecurity and communications integration center to help states and communities develop cybersecurity information sharing programs; and assist with the incorporation of cybersecurity risk and incident prevention/response into existing state and local emergency plans.

Alarm companies may find opportunities to coordinate with state and local first responders, as well as cybersecurity firms and industry leaders, and DHS.

S.2332 - Child Protection Improvements and Electronic Life and Safety Security Systems Act of 2015 Introduced in Senate: 11/30/2015 This bill finds that, in order to protect lives and property, individuals in the electronic life safety and security systems industry should undergo a State and national criminal history background check. It would apply to any business or organization that is in the electronic life and safety security systems industry. Anyone who has, seeks to have, or may have unsupervised access to ‘vulnerable populations’ (which term includes elderly persons, disabled persons, and children) must get a State and national criminal history background check before being employed. In determining whether a criminal history record indicates that a covered individual has a criminal history that may bear on the fitness of the covered individual to provide care to vulnerable populations or to install and monitor fire and burglar alarm systems, the Attorney General or designee shall employ the criteria used to evaluate individuals under other Federal laws. To the extent that an alarm company operates in one of the states that does not already require background checks, this may result in increased costs to the company. However, AICC has supported background checks in cases where a state sought to deregulate. Kelsey Smith Act Passes House Subcommittee On April 19, the House Energy and Commerce communications subcommittee unanimously passed the Kelsey Smith Act, which requires wireless carriers to provide call location information upon request of an investigative or law enforcement officer. The Senate Committee on Commerce, Science, and Transportation is currently considering related legislation. www.csaaintl.org • CSAA Dispatch | 29

REGULATORY UPDATE Specifically, the Kelsey Smith Act amends the Communications Act to require providers of commercial mobile service or IP-enabled voice service to provide, upon request, the call location information (or best available location information) of a telecommunications device that is “used to place a 9–1–1 call requesting emergency assistance” or “reasonably believed to be in the possession of an individual that the law enforcement officer reasonably believes is in an emergency situation that involves the risk of death or serious physical harm to the individual.” The Kelsey Smith Act was proposed when the eponymous victim was abducted in June of 2007 and Verizon Wireless took four days to turn over the location data for her cellphone which reportedly led to the location of her body in less than an hour.

Wireline Report

By Mary J. Sisak

The DC PSC Proposes Backup Power Rules The Public Service Commission of the District of Columbia (DCPSC) has proposed rules to require telecommunications service providers that provide regulated local exchange service to customers using facilities that are not powered by the telecommunications service provider to provide a standby backup power unit for all provider-furnished equipment and devices. The proposed DCPSC rules go further than the rules adopted by the FCC because they would require the telecommunications service provider to offer a standby backup power unit to customers free of charge. The DCPSC proposes that the standby backup power

unit must include at least twenty-five hours of standby backup power. The DCPSC also proposes that the telecommunications service provider must either provide replacement batteries at no charge to the customer before the expiration date of the batteries or provide notification to the customer of the expiration date of the batteries to allow the customer to replace the batteries. With this case, the telecommunications service provider must provide a bill credit to the customer for the average retail cost of the replacement batteries on the next customer bill.

so-called “all or nothing” provisions that require a customer to make all of its purchases through a single supplier plan during the term of commitment. The FCC further concludes that certain of the shortfall and early termination penalties contained in the pricing plans are unjust and unreasonable practices. In the FNPRM, the FCC proposes: ■■

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FCC Proposes New Special Access Regulation On May 3, the FCC issued a Tariff Investigation Order and Further Notice of Proposed Rulemaking in which it declares unlawful certain tariff provisions regarding special access service – which the FCC is now calling business data service (BDS) – and proposes to replace the existing regulatory structure with a new technology-neutral framework that classifies markets as either competitive or noncompetitive, and regulates providers accordingly. BDS are higher-capacity connections used by businesses and carriers. Currently, these services are available through tariffs. The FCC proposes that in non-competitive markets, price regulation (rate caps) should replace the current tariff-based approach to regulating the rates for BDS. In competitive markets, the FCC proposes to apply the “just and reasonable” rate requirements in the Communications Act. The FCC’s proposal to impose rate caps and other regulatory mandates extends beyond incumbent local exchange carriers to new entrants in the BDS marketplace, such as cable companies. In the Tariff Investigation Order, the FCC concludes an investigation into the terms and conditions of 18 business data (or special access) services tariff pricing plans offered by AT&T, CenturyLink, Frontier and Verizon. Specifically, the FCC declares unlawful

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to identify competitive markets as those in which material competitive effects are present; a set of de-regulatory rules to govern competitive markets, primarily applying the Communications Act’s just-and-reasonable requirements and prohibiting non-disclosure agreements (NDAs) that prevent carriers from providing information to the FCC; a set of rules to safeguard customers in non-competitive markets, including the use of price regulation and the prohibition of certain tying arrangements that harm competition; that tariffs should not be used in the future as part of the regulation of any BDS; a future periodic data collection of a kind that will allow the Commission to update periodically its identification of competitive and non-competitive markets; and elimination of the current exemption for certain Verizon services from the basic provisions of the Act governing just and reasonable offerings of telecommunications services.

The proposed framework is, according to the FCC, based on four fundamental principles: 1) competition is best; 2) the new regulatory framework should be technology-neutral; 3) barriers that may be inhibiting the technology transitions should be removed; and 4) regulations should be constructed to meet not only today’s marketplace, but tomorrow’s as well. Continued on page 42

30 | CSAA Dispatch • www.csaaintl.org Summer 2016

CSAA Five Diamond Central Stations These central stations have received or renewed their CSAA Five Diamond certifications since the publication of the Spring 2016 issue of Dispatch. CSAA applauds their commitment to the highest training standards in the central station monitoring industry. Ackerman Security Systems Atlanta, GA since 09/2008 www.ackermansecurity.com

API Alarm Inc. Denver, CO since 08/2014 www.apidealers.com

COPS Monitoring (AZ) Scottsdale, AZ since 02/2008 www.copsmonitoring.com

ADS Security Nashville, TN since 09/2003 www.adssecurity.com

AT&T-Digital Life Norcross, GA since 04/2013 www.att.com/digitallife/experience

COPS Monitoring Williamstown, NJ since 05/2014 www.copsmonitoring.com

Affiliated Monitoring Union, NJ since 09/2005 www.affiliated.com

AT&T-Digital Life Farmers Branch, TX since 04/2013 www.att.com/digitallife/experience

COPS Monitoring (FL) Boca Raton, FL since 04/2014 www.copsmonitoring.com

Alarm Center, Inc. Lacey, WA since 04/2007 www.alarmcenterinc.com

Atlantic Coast Alarm, Inc. Mays Landing, NJ since 12/2009 www.atlanticcoastalarm.com

COPS Monitoring (TN) Nashville, TN since 12/2012 www.copsmonitoring.com

Alarm Detection Systems, Inc. Aurora, IL since 08/2003 www.adsalarm.com

Bay Alarm Pacheco, CA since 01/2006 www.bayalarm.com

COPS Monitoring (TX) Lewisville, TX since 06/2014 www.copsmonitoring.com

Alarme Sentinelle Montreal, QC since 12/2010 www.sentinelalarm.com

Central Security and Communications Indianapolis, IN since 03/2014 www.central-security.net

Custom Alarm Rochester, MN since 06/2011 www.custom-alarm.com

Alarmforce Industries, Inc. Toronto, ON since 04/2015 www.alarmforce.com

Centra-Larm Monitoring Inc. Manchester, NH since 06/2009 www.centra-larm.net

Damar Security Systems Sarnia, ON since 11/2012 www.damarsecuritysystems.com

All American Monitoring Sarasota, FL since 01/2011 www.allamericanmonitoring.com

CenturyLink Security Monroe, LA since 02/2005 www.centurytel.com

DGA Security Systems, Inc. New York, NY since 02/2005 www.dgasecurity.com

Amherst Alarm, Inc. Amherst, NY since 03/2004 www.amherstalarm.com

Commercial Instruments & Alarm Systems, Inc. Fishkill, NY since 10/2008 www.ciasecurity.com

Doyle Security Systems Rochester, NY since 02/2004 www.godoyle.com

API Alarm Inc. Concord, ON since 12/2014 www.apidealers.com

Summer 2016

Comporium SMA Solutions, Inc. Rock Hill, SC since 04/2012 www.comporium.com

Dynamark Monitoring, Inc. Hagerstown, MD since 02/2012 www.dynamarkmonitoring.com

www.csaaintl.org • CSAA Dispatch | 31

FIVE DIAMOND continued from page 31 Ellijay Telephone Company Ellijay, GA since 04/2015 www.etcbusiness.com

Microtec Security Montreal, QC since 10/2011 www.microtec.ca

Safety Systems, Inc. Jackson, MI since 03/2012 www.safetysystemsinc.net

Engineered Protection Systems, Inc Grand Rapids, MI since 06/2004 www.epsecurity.com

Monitor America, LLC Moonachie, NJ since 08/2013 www.monitor-america.com

Fifth Third Bank Cincinnati, OH since 10/2004 www.53.com

Nationwide Central Station Monitoring Corp. Freeport, NY since 04/2007 www.nationwidedigital.com

Securitas Electronic Security, Inc. OH Uniontown, OH since 11/2003 www.securitases.com

First Alarm Aptos, CA since 12/2007 www.firstalarm.com Gillmore Security Systems Cleveland, OH since 01/2009 www.gillmoresecurity.com Grand Central Station Hayward, CA since 11/2008 www.gcsmonitoring.com Guardian Protection Services Warrendale, PA since 09/2006 www.guardianprotection.com Interface Security Systems Plano, TX since 11/2012 www.interfacesys.com Interface Security Systems, LLC Earth City, MO since 08/2004 www.interfacesys.com iWatch Communications Beaverton, OR since 01/2008 www.iwatchcomm.com Kastle Systems Falls Church, VA since 06/2014 www.kastle.com

Security Alarm Monitoring, Inc. Woodlyn, PA since 05/2009 www.electronicsecuritycorp.com

NEXgeneration Central Providence, RI since 07/2009 www.nexgenerationcentral.com

Security Equipment, Inc. Omaha, NE since 06/2004 www.sei-security.com

Northern911 Sudbury, ON since 03/2014 www.northern911.com

Security ONE Alarms, Inc. (KELCOM) Leamington, ON since 04/2014 www.kelcom.com

Paladin Security Group, Ltd Burnaby, BC since 04/2008 www.paladiansecurity.com

Security Solutions, Inc. Norwalk, CT since 01/2012 www.securitysolutions.com

Panhandle Alarm & Telephone Co. Pensacola, FL since 10/2008 www.panhandlesystems.com

SecurTek Monitoring Solutions Inc. Yorkton, SK since 05/2010 www.securtek.com

PasWord Protection Services Hamilton, ON since 06/2015 www.pasword.com

Sentry Watch, Inc. Greensboro, NC since 02/2008 www.sentrywatch.com

Peak Alarm Company, Inc. Salt Lake City, UT since 02/2006 www.peakalarm.com

Sievers Security Cleveland, OH since 03/2014 www.sieverssecurity.com

Red Hawk Fire and Security Monitoring, LLC Houston, TX since 07/2006 www.redhawkus.com

State Farm Mutual Automobile Insurance Co. Bloomington, IL since 03/2004 www.statefarm.com

Redwire Tallahassee, FL since 04/2012 www.redwireus.com

Superior Central Station, Inc. McAllen, TX since 06/2007 www.superiorcentral.com

32 | CSAA Dispatch • www.csaaintl.org Summer 2016

FIVE DIAMOND continued from page 32 Supreme Security Systems Union, NJ since 12/2004 www.supremealarm.com

Vancouver Fire and Radius Security Richmond, BC since 07/2012 www.vanfire.com

Telsco Security Systems Inc Edmonton, AB since 03/2016 www.telsco.com

Vanguard of Evansville, Inc. Evansville, IN since 04/2016 www.vanguardalarms.com

Time Warner Cable East Syracuse, NY since 03/2011 www.twcable.com

Vector Security, Inc. (Plymouth Meeting) Plymouth Meeting, PA since 08/2003 www.vectorsecurity.com

Total Monitoring Services, Inc. Sacramento, CA since 01/2012 www.tmscentral.com United Monitoring Services, Inc. Columbus, GA since 04/2004 www.ums247.com Universal Atlantic Systems (UAS) Broomall, PA since 04/2004 www.uas.com

Vector Security, Inc. (Warrendale) Warrendale, PA since 08/2003 www.vectorsecurity.com Vigilante Security, Inc. Troy, MI since 05/2016 www.vigilantesecurity.com Vivint, Inc. (UT) Provo, UT since 03/2014 www.vivint.com Vivint, Inc. (MN) St. Paul, MN since 03/2014

www.vivint.com Walgreens Deerfield, IL since 04/2012 www.walgreens.com Wal-Mart Alarm Central Bentonville, AR since 06/2012 www.walmart.com Watchlight Corporation El Cajon, CA since 04/2013 www.watchlight.com Wayne Alarm Systems Inc. Lynn, MA since 11/2003 www.waynealarm.com Wegmans Food Markets, Inc. Rochester, NY since 04/2008 www.wegmans.com WM Security Services, Inc. Houston, TX since 02/2008 www.wm.com

AICC REPORT continued from page 10 since 1934) had its added, hard-fought section 275 which gave the central station industry some protection. This will be supplanted by a future version of a Telecommunications Act. I suspect that will not happen until 2019 or perhaps even later. While 275 is still in force, the communications industry has changed, making 275 virtually obsolete. It is as if we have strong regulations for the horse and buggy in a world of the jet aircraft. It was hard to predict back then the future of cellular — AMPS to 2G, then 3G, then 4G LTE, and the promise of 5G. It won’t be long before 5G is as common as 4G LTE is now. Chief Harlin McEwen and I saw the need for FirstNet to let us use a hardened network with suitable power backup and to help mitigate our endless cellular generation transitions. We helped lobby for the public sector to gain access to the “D Block” in the UHF spectrum. We were instrumental in the passing resolutions from the IACP, IAFC and NSA, all recommending the alarm industry use of FirstNet. These resolutions set down the basic principles by which we would Summer 2016

gain access to FirstNet. Time has come to once again craft legislation favorable to the alarm industry. While there is only talk of a new Telecommunications Act, we should lay the groundwork now. It will and must happen. Our plan is to make ourselves heard in Congress to try to get ahead of the curve. We are primarily small businesses that can easily be crushed by a large telecommunications carrier, should they adopt practices detrimental to the alarm industry. Even the larger companies among us can have a measure of difficulty in this environment. When you read this, we should have crafted our new draft version of the tenets of 275. We will debate and refine this at upcoming AICC meetings. We will then ask many of you to help lobby Congress for its inclusion in a future Telecommunications Act. Louis T. Fiore is a Past President of CSAA (1997-1999) and currently serves as chair of the AICC. See page 26 for a full regulatory report.

www.csaaintl.org • CSAA Dispatch | 33

OPERATOR LEVEL 1 TRAINING GRADUATES

Central Station Operator Level 1 Training Graduates

USA and international graduates completed February 1, 2016–April 30, 2016

FIRST LAST COMPANY Olga Acevedo THRIVE Intelligence Mary Adams Interface Security Systems Miranda Adams Interface Security Systems Starr Adams Ackerman Security Systems Jorge Ahumada Kings III of America Elaine Akin Alarm Specialist Corp Nadia Akuoko Kings III of America Leandro Tomas Alava Tabara SEGINTER CIA LTDA (EC) Chris Albert Telsco Security Systems (CA) Shantail Alexander Security Central Layann Allah Vector WEST Brittany Allen National Monitoring Center Joshua Allen Hue & Cry, Inc. Melanie Allen AZ Security Control Noor Almandili National Monitoring Center Abe Alvarez National Monitoring Center Jane Alvarez Matson Alarm Dan Amaro City Of Toronto (CA) Justin Ambler Vivint Inc. Josh Ames Kings III of America Michelle Amos Paragon Systems Inc. James Ampuero National Monitoring Center Danielle Anderson VRI David Anderson Life Alert Emergency Response Douglas Anderson AT&T Ashley Andrews National Monitoring Center Marbelis Osiris Añino Concepcion Advanced Systems Supply S. A. (PA) Josue Araya National Monitoring Center Giselle Argueta Vivint Inc. Whitney Arnold Ackerman Security Systems Elecia Arrington Per Mar Security Services Aaron Arzola Turner Security Systems, Inc. Ramona Ashley National Monitoring Center James Aspenleiter MTA Long Island Rail Road Yvonne Atkins AFA Protective Systems, Inc Kasey Atkinson Atlas Security Service, Inc. Logan Aucoin Acadian Tanisha Bacon Sievers Security Laura Bailey VRI Michael Bain Vancouver Fire & Security (CA) Carol Baker Vivint, Inc. James Baker AZ Security Control Matthew Baker American Burglary & Fire, Inc. Kevin Ballard Commissionaires Manitoba (CA) Dan Baltzell Federal Response Center William Bambrick MTA Long Island Rail Road Heather Banks Interface Security Systems Lisa Baptiste Essentia Limited (TT) Regena Barnes Walgreens Alex Barone FE Moran Kat Barr National Monitoring Center

DATE TAKEN 4/29/16 4/4/16 2/3/16 4/2/16 2/13/16 4/21/16 4/5/16 3/12/16 2/17/16 4/7/16 3/30/16 4/28/16 4/1/16 4/26/16 4/29/16 4/10/16 4/19/16 3/23/16 4/13/16 3/4/16 3/11/16 4/30/16 2/16/16 2/21/16 3/9/16 4/11/16 2/5/16 4/9/16 2/26/16 3/19/16 4/18/16 2/10/16 4/26/16 4/18/16 4/26/16 4/1/16 3/16/16 4/27/16 3/21/16 3/14/16 4/28/16 4/1/16 4/16/16 4/24/16 4/24/16 4/14/16 2/3/16 3/11/16 2/12/16 4/26/16 4/4/16

FIRST LAST Justice Barraclough Aquisha Batemon Bryan Battagello Joshua Baugh Braunty Baum Matthew Baum Sunshine Baum Arikka Beaty Chantel Bebee Bonnie Becker Nichelle Beckford Ashley Becton Jessica Bell Jordan Bell Britney Bell-Jackson Travis Bender Adrian Benitez Patrick Benson Nicole Benton Joanna Beresztan Mahalia Bernard Nicolas Berthelot Andrea Beson Ashley Best Jordon Betts Stephanie Bhullar Derek Bickmore Christine Bigras Jade Bishop Lyndon Blakely Kimberly Blane David Bledsoe Kelly Bledsoe John Blieka Ana Laura Bocage Sheridan Bodine Roch Bois Nadeen Boone Maya Bowling Tena Bowser Paula Boyce Chad Bradley Wanda Bragg Crystal Brown Karen Brown Christopher Bryant Karen Bryant Nitia Bryant Wendy Bryson Tony Brzostowski

COMPANY DATE TAKEN Security Central 4/8/16 Monitronics International 2/29/16 City Of Toronto (CA) 3/23/16 Guardian Protection Services 3/17/16 Walgreens 2/12/16 Security Central Inc. 3/26/16 VRI 3/21/16 National Monitoring Center 4/11/16 Hue & Cry, Inc. 4/5/16 AZ Security Control 4/29/16 API Alarm Inc. (CA) 3/30/16 Interface Security Systems 2/16/16 Towne Monitoring Service 2/17/16 Affiliated Monitoring 2/19/16 Vigilante Security, Inc 4/24/16 Vivint, Inc. 4/21/16 Interface Security 2/19/16 API Alarm Monitoring Inc 3/10/16 SecurTek (CA) 3/23/16 AlarmForce Industries Inc. (CA) 3/26/16 Innovative Security Technologies Ltd 3/26/16 ADT Canada Inc. / Reliance Protectron (CA) 4/14/16 Security Service Company, Inc 3/18/16 Northern911 (CA) 2/12/16 National Monitoring Center 4/5/16 API Alarm Inc. (CA) 3/11/16 AZ Security Control 4/7/16 Northern911 (CA) 3/15/16 Northern911 (CA) 2/9/16 MTA Long Island Rail Road 4/14/16 Central Security & Communications 4/6/16 COPS Monitoring - Boca Raton 3/2/16 COPS Monitoring - Boca Raton 3/16/16 MTA Long Island Rail Road 4/21/16 Banco de la República Oriental 2/24/16 del Uruguay - BROU (UY) Inner Parish Security 2/18/16 Northern911 (CA) 4/5/16 FE Moran 4/11/16 Interface Security Systems 4/4/16 Security Alarm Corporation 3/4/16 Innovative Security Technologies Ltd (TT) 4/1/16 Vivint Inc. 3/29/16 Time Warner Security 4/8/16 Alarm Center Inc. 4/17/16 Kastle Systems - Falls Church 3/11/16 Security Partners, LLC 4/10/16 Kings III of America 2/13/16 Security Central 4/7/16 AFA Protective Systems, Inc 4/27/16 Vigilante Security, Inc. 4/25/16

34 | CSAA Dispatch • www.csaaintl.org Summer 2016

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY Rebecca Buchanan Hue & Cry, Inc. Ayla Bucklin Seacoast Security Russell Bunker Vivint Inc. Edmund Burke AT&T Thai Burks Interface Security Systems Andrea Bush Interface Security Systems Joseph Butta MTA Long Island Rail Road Rosaria Buttari SecurTek (CA) Traci Byerly Kings III of America Angel Antonio Caceres Castro Banco LAFISE Bancentro (NI) Vash-Tiy Caison-Purdy Vector EAST Ballardo Makir Calero Toruño Banco LAFISE Bancentro (NI) Justin Camacho Securitas Arnel Canedo FE Moran Michael Cardillo MTA Long Island Rail Road Chantelle Carmoega Time Warner Security Shatori Caro THRIVE Intelligence Edward Carr MTA Long Island Rail Road Kayla Carrier Vivint Inc. Esthefani Cartagena VRI Austin Carter VRI Sam Casarez ADS Security L.P. Robert Casey Guardian Protection Services Joel David Castelo Barros SEGINTER CIA LTDA (EC) Miriam Castro Monitronics International Brenda Cathey ADS Security L.P. Edgar David Cavazos Hernandez Transportes Peñon Blanco (MX) Amanda Cerna FE Moran Emily Cervantes Peak Alarm Company Lauren Chamberlain Vigilante Security, Inc. Shasta Chambers Security Central Audrey Chandler Seacoast Security Kayla Chandler VRI Kylie Church Securitas Electronic Security Ashleigh Clark AT&T Thomas Claude Kings III of America Jordan Clayton Kings III of America Raven Cleveland Guardian Protection Services Davon Colbert Statewide Central Station Cristian Cole Life Alert Emergency Response Taylor Cole Protection One Alarm Monitoring Inc. Kate Coleman Quinte Kawartha Alarm Systems (CA) Lloyd Coleman National Monitoring Center Tamaron Coleman Interface Security Systems Valerie Coleman FE Moran Jessica Connal Monitronics International Chelsea Cooper Engineered Protection Systems, Inc. David Cori Interface Security Systems Aaron Cornellier Time Warner Security Denise Costido AZ Security Control Stephanie Coulter API Alarm Inc. (CA) DeAnna Crawford Kings III of America Tiffany Crawford Ackerman Security Systems Amiyr Crews UAS Lindsay Croteau Barcom Elizabeth Crowe MTA Long Island Rail Road Cynthia Cruz United Central Control Chris Currie City Of Toronto (CA) Brandon Curtis Vivint Inc. Kim Daniel Westex

Summer 2016

DATE TAKEN 3/29/16 3/26/16 3/29/16 3/8/16 3/15/16 2/16/16 4/14/16 4/6/16 2/11/16 3/13/16 4/19/16 3/12/16 4/28/16 2/4/16 4/21/16 3/4/16 2/9/16 4/18/16 4/14/16 2/15/16 2/29/16 4/7/16 2/23/16 2/24/16 3/4/16 3/20/16 3/29/16 4/13/16 4/10/16 4/10/16 3/23/16 3/23/16 2/15/16 3/30/16 4/19/16 2/7/16 2/3/16 3/17/16 2/3/16 2/21/16 4/27/16 4/21/16 4/25/16 4/1/16 3/31/16 3/2/16 3/4/16 2/3/16 4/8/16 4/29/16 3/4/16 2/4/16 3/27/16 3/3/16 4/15/16 4/15/16 4/12/16 4/28/16 3/29/16 3/25/16

FIRST LAST COMPANY DATE TAKEN Freda Davis Security Central Inc. 3/18/16 Nathaniel Davis UAS 3/1/16 Jessica De la Garza Superior Central Station Inc. 3/11/16 Marco De Torres API Alarm Inc. (CA) 3/16/16 Megan Deaton Security Central 3/23/16 Hazel Delareto Guardian Protection Services 3/17/16 Brittney Dellinger Security Central 4/7/16 Sebastian Dembinski Walgreens 2/20/16 Patrick Dempsey MTA Long Island Rail Road 4/17/16 Amber Denson THRIVE Intelligence 2/24/16 Lanisha Denton National Monitoring Center 4/9/16 Lander Derek Vivint, Inc. 4/26/16 Dimitri Desinor ADT Canada Inc. / Reliance Protectron (CA) 2/1/16 Susan DesLonde Towne Monitoring Service 2/27/16 Sharon Dickson Essentia Limited (TT) 2/25/16 Alexandre Dionne CCAQ (CA) 2/18/16 Susan Dorton Vigilante Security, Inc. 4/8/16 Corey Dowdle Vector EAST 3/28/16 Lawrence Dower MTA Long Island Rail Road 4/14/16 Nathan Driemeier Barcom 4/10/16 Shereece Duncan Innovative Security Technologies Ltd 3/22/16 Adam Dunn Quinte Kawartha Alarm Systems (CA) 4/15/16 Evelyn Duque AT&T 3/9/16 Trevor Dylke Vancouver Fire & Security (CA) 3/4/16 Angela Edwards Vigilante Security, Inc. 4/16/16 Kendra Ellison Vivint Inc. 4/12/16 Amanda Elrod ETC Communications 3/25/16 Lucianna Eskridge Security Central 4/8/16 Salvador Espino Turner Security Systems, Inc. 4/20/16 Frances Estevez VRI 3/21/16 Melissa Evans AlarmWatch 3/24/16 Ashton Eweni Monitronics International 2/23/16 Austin Farris Interface Security 4/7/16 Susan Farris Security Central Inc. 3/21/16 Diana Feeney National Monitoring Center 4/28/16 Andre Fenelon Spence Security Services Ltd (TC) 3/3/16 Jason Fidler Vivint Inc. 4/12/16 Robert Figueroa MTA Long Island Rail Road 4/16/16 Tiera Fletcher VRI 2/29/16 Marc Forson Vivint Inc. 3/30/16 Paris Foster Ackerman Security Systems 3/9/16 William Fournier Life Alert Emergency Response 2/20/16 Latia Fowler Kings III of America 2/8/16 Joseph Fox National Monitoring Center 4/26/16 Lori France Vivint, Inc. 4/26/16 Michael Francis AlarmForce Industries Inc. (CA) 3/30/16 Siedah Froehlich Security Central 3/22/16 John Gangemi MTA Long Island Rail Road 4/18/16 Christian Garcia Interface Security 4/27/16 Nelson Rolando Garcia Rosales Banco LAFISE Bancentro (NI) 3/13/16 Hector Garduno MTA Long Island Rail Road 4/22/16 Joanna Garica National Monitoring Center 4/21/16 Robert Garica National Monitoring Center 4/6/16 Richard Garland Security Partners, LLC 4/2/16 Michelle Garvey API Alarm Inc. (CA) 3/8/16 Diego Garza Superior Central Station Inc. 3/11/16 Aziel Gayton National Monitoring Center 4/7/16 Diane Geirger-Rodriguez Vivint, Inc 4/22/16 Rich Gerhardt Walgreens 3/22/16 Krisany Ghosh Spence Security Services Ltd (TC) 3/2/16 www.csaaintl.org • CSAA Dispatch | 35

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY Nykeshia Gilliam API Alarm Monitoring Inc William Gilreath Monitoring America Alarm Co-Op Shawna Gluck Life Alert Emergency Response Jieneve Gonzalez Vivint Inc. Jill Goodridge National Monitoring Center John Gordon MTA Long Island Rail Road Melanie Gour Northern911 (CA) Vincent Granice MTA Long Island Rail Road Yolanda Grayer Vigilante Security, Inc. Cathy Griffin Kings III of America Nelson Griffith AFA Protective Systems, Inc Sierra Grigg Security Central Richard Griggs Universal Protection Service Lindsey Grover Interface Security Systems Glenn Guardiani COPS Monitoring - New Jersey Michael Guglielmo MTA Long Island Rail Road David Gullett National Monitoring Center Trisha Gunnell Vivint Inc. Gabe Gutierrez Moon Security Services, Inc Shayna Haden Kings III of America Jennifer Haeflinger National Monitoring Center LaTiesa Hainesworth Security Central Inc. Jean Hale Time Warner Security Courtney Haley Kings III of America Derek Hall Monitronics International Matt Halloran Interface Security Systems Natasha Hardy Superior Central Station Inc. Courtney Harper Kings III of America Courtney Harrington Vigilante Security, Inc. Sharita Harris THRIVE Intelligence Sharon Hart Time Warner Security Tina Hasenour Sonitrol Dustin Hatchett Time Warner Security Jennifer Hayes FE Moran Julieann Hazard Metrodial Corporation Aisha Heard Security Central Gerard Heingartner CMS Monitoring Tabi Helm VRI Jacob Henry Kings III of America Paul Herbert Life Alert Emergency Response Patricia Hernandez Interface Security Maria Hernanez Monitronics International Lora Hershner VRI Brittany Hester National Monitoring Center Virginia Hiers United Monitoring Jessie Higgins Security Central Inc. Emily Hineman Quinte Kawartha Alarm Systems (CA) Clay Hines Metrodial Corporation Jeffrey Hoffman MTA Long Island Rail Road Jake Horlacher Vivint Inc. Jackie Howard Vigilante Security, Inc. Lorenzo Antonio Huete Cerda Banco LAFISE Bancentro (NI) Chakier Huff Securitas Electronic Security Tyler Humphrey Security Solutions Inc. Janice Hunter Kings III of America Sean Hunter MTA Long Island Rail Road Candelaria Huron United Central Control Kierra Huston Interface Security Systems Timothy Hutchings Wegmans Asset Protection Ann Marie Hutchins Peak Alarm Company

DATE TAKEN 3/10/16 4/22/16 2/18/16 4/19/16 4/30/16 4/16/16 3/4/16 4/14/16 4/20/16 2/14/16 4/28/16 4/14/16 2/13/16 3/15/16 2/8/16 4/20/16 4/8/16 4/21/16 2/24/16 4/25/16 4/12/16 4/1/16 4/8/16 2/6/16 2/17/16 2/2/16 3/15/16 2/17/16 4/14/16 4/25/16 3/4/16 4/26/16 4/8/16 3/17/16 4/14/16 4/7/16 3/20/16 2/29/16 2/8/16 2/19/16 3/3/16 2/28/16 2/29/16 4/8/16 4/16/16 3/19/16 4/29/16 3/28/16 4/16/16 3/29/16 4/22/16 3/12/16 2/10/16 4/7/16 2/13/16 4/15/16 2/10/16 2/20/16 3/5/16 4/7/16

FIRST LAST COMPANY DATE TAKEN Jerilyn Huxley Federal Response Center 4/20/16 Makyra Ivey Security Central 3/16/16 Paymon Jahed API Alarm Inc. (CA) 3/12/16 Tiffany James Ackerman Security Systems 4/3/16 Susan Jennings AZ Security Control 4/5/16 Nicole Jeter Affiliated Monitoring 3/3/16 Luis Jimenez Grand Central Station 3/14/16 Misham Jiwanmall Vector EAST 2/19/16 Antoine Johnson API Alarm Inc. (CA) 3/12/16 Janobia Johnson Vivint, Inc. 4/23/16 Katie Johnson FE Moran 2/16/16 Lisa Johnson City Of Toronto (CA) 3/23/16 Manika Johnson Kastle Systems - Falls Church 3/11/16 Michael Johnson API Alarm Inc. (CA) 3/8/16 Priscilla Johnson Security Central 3/16/16 Robert Johnson AFA Protective Systems, Inc 4/28/16 Tori Johnson VRI 2/9/16 Victoria Johnson Wal-Mart Alarm Central 2/22/16 Darlene Johnston American Burglary & Fire, Inc. 2/28/16 Amie Jones Security Central 3/23/16 Haley Jones Vivint Inc. 4/15/16 Jenna Jones VRI 2/29/16 Kamryn Jones VRI 2/29/16 Kelsey Jones API Alarm Monitoring Inc 3/11/16 Kim Jones ETC Communications 3/25/16 Stefan Jones VRI 4/18/16 Stéphanie Jones CCAQ (CA) 2/11/16 Tracy Joseph COPS Monitoring - Boca Raton 3/16/16 Jazmin Juarez WM Security Services, Inc 3/15/16 Benjamin Kabuya-Muamba ADT Canada Inc. / Reliance Protectron (CA) 2/26/16 Yuri Kang Life Alert Emergency Response 2/20/16 Chris Kans Interface Security 4/10/16 Thomas Kavanagh MTA Long Island Rail Road 4/17/16 Kathaleen Keach Vanguard of Evansville Inc 3/31/16 Theresa Keeney Inner Parish Security 2/24/16 Kimberly Keller Security Technologies 3/12/16 Kaitlin Kelly Alarm Specialist Corp 4/24/16 Ward Kelly AFA Protective Systems, Inc 4/26/16 Tami Kelson ADS Security L.P. 4/8/16 Molly Kemp Kings III of America 4/8/16 Sosetha Ken G4S Technology 3/21/16 Brian Kennedy Time Warner Security 4/8/16 Seamus Kerley MTA Long Island Rail Road 4/14/16 Eric Kevorkian Life Alert Emergency Response 4/8/16 Kristina Kingsbury Engineered Protection Systems, Inc. 3/12/16 Sierra Kirby VRI 2/15/16 Vernika Kirk THRIVE Intelligence 2/4/16 Brittany Kisner WH International 2/22/16 Sandra Knopps Barcom 4/13/16 Bonnie Kuehn Vivint, Inc. 4/22/16 Kerri Kuenkler Barcom 4/19/16 Aaliyah Lackey Security Central 3/23/16 Annah Laiche Monitronics International 3/4/16 Jason Lapena SecurTek (CA) 3/10/16 Rudy Lara United Central Control 4/12/16 Mitchell Larios Protection One Alarm Monitoring Inc. 4/28/16 Jillian Larreategui Metrodial Corporation 4/9/16 Jarrod Larry THRIVE Intelligence 3/5/16 Greg Lawrence Seacoast Security 3/27/16 Courtney Layne VRI 2/16/16

36 | CSAA Dispatch • www.csaaintl.org Summer 2016

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY Cathleen Laza Alarmco Michelle Le Kings III of America Chance Legaspi Federal Response Center Lora Lendzian Vigilante Security, Inc. Michael Lesnoski Vector WEST Pamela Lewis Central Station, Inc. Glenn Lewter MTA Long Island Rail Road Daniel Link Affiliated Monitoring Kim Lockhart National Monitoring Center Matt Loenen Interface Security Systems Alyssa Logar VRI konrad Logar VRI Adrien Lohman Interface Security Lyndsey Long VRI Ferlet Lopez Guardian Protection Services Hector Lopez Superior Central Station Inc. Robert Lopez AFA Protective Systems, Inc Stephanie Lopez Life Alert Emergency Response Shannon Lowe CRC Joe Lucia AZ Security Control Anne Lyons Life Alert Emergency Response Crystal Mabry Kings III of America Ana Macial National Monitoring Center Joshua Maldonado Kings III of America Jonathan Maniraho Vancouver Fire & Security (CA) Lottoya Mantock API Alarm Inc. (CA) Syntia Marcia Monitronics International William Marcia Monitronics International Kyntao Marcum Interface Security Alexus Mares Life Alert Emergency Response Joshua Marley Monitronics International Thai Marling Kings III of America Edward Marshall Dynamark Monitoring Cheyenna Marsh-Santos Alarmco Maegan Martin Monitronics International Alex Martinez Superior Central Station Inc. Amy Martinez Security Solutions Inc. Andrea Martinez National Monitoring Center Greg Mashinder Damar Security Services/ Security Response Center (CA) Sara Mathis Peak Alarm Company LaCretia Matthews Monitronics International Charles Maxcy Seacoast Security Shane May National Monitoring Center Mary Maynard United Central Control Kimani Mbiru Monitronics International Kevin McBain Vigilante Security, Inc Brendan McCord Evolv Technology Robert McCoy Doyle Security Shequon McCreary AT&T Zachary McEntire Vivint Inc. L’Oreal McGuffey Time Warner Security Tim McMasters Interface Security Systems Adrienne McMillan Securitas Electronic Security Genice McNeil Ackerman Security Systems Kim McQuigg Inner Parish Security Ashley Medina National Monitoring Center Juan Mejia Life Alert Emergency Response Angelica Mendez National Monitoring Center Michelle Mero Time Warner Security

Summer 2016

DATE TAKEN 4/2/16 2/17/16 4/18/16 4/13/16 3/30/16 3/2/16 4/15/16 4/27/16 4/5/16 2/16/16 2/15/16 2/15/16 4/29/16 2/17/16 4/12/16 3/11/16 4/27/16 2/21/16 4/21/16 3/28/16 2/22/16 4/21/16 4/30/16 2/8/16 3/17/16 3/5/16 2/28/16 2/29/16 3/22/16 2/19/16 3/4/16 2/7/16 3/3/16 2/10/16 2/17/16 3/13/16 2/23/16 4/22/16 3/8/16 4/19/16 2/24/16 3/26/16 4/30/16 4/13/16 2/23/16 3/25/16 4/16/16 3/20/16 3/9/16 4/19/16 3/4/16 2/16/16 2/11/16 3/26/16 2/26/16 4/29/16 2/19/16 4/19/16 4/8/16

FIRST LAST COMPANY Mazen Mhtar National Monitoring Center Melissa Michael Guardian Protection Services Ashley Miller FE Moran Jennifer Miller Time Warner Security Josh Miller Security Central Kathryn Miller Time Warner Security Matthew Miller Securitas Electronic Security Taft Miller Vivint Inc. Mark Mills Affiliated Monitoring Bonnie Milton Monitronics International Ronika Minasian Life Alert Emergency Response David Mitchell ETC Communications Firess Mitchell THRIVE Intelligence Alana Modeste Innovative Security Technologies Ltd Dianne Mohammed Essentia Limited (TT) Scott Mohr APS Security Ltd/ ACME Protective Systems Limited (CA) Andrew Monarrez Alarm Center Inc. Marina Mongelli AlarmForce Industries Inc. (CA) Kandra Mongomery Alarm Center Inc. Jason Monsignore G4S Technology Jessica Moore Doyle Security Debra Moose Security Central Clarissa Mora API Alarm Monitoring Inc Erika Morales Monitronics International Juan Alberto Moran Barros SEGINTER CIA LTDA (EC) Alain Moreau Northern911 (CA) Anessa Morello API Alarm Monitoring Inc Tiana Morgan Vigilante Security, Inc. Bronique Morris Spence Security Services Ltd (TC) Joshua Morris Amherst Alarm, Inc. Matt Morrissey ADS Security L.P. Renia Morrow AT&T Tommie Mosley Security Central Inc. Shane Moss Quick Response Monitoring Christian Munoz Life Alert Emergency Response Karina Murdock Walgreens Kajan Nadarasan API Alarm Inc. (CA) Bailey Navarro Guardian Protection Services Rosemary Nazzar VRI Alexis Nelson Security Central Inc. Andre Nelson Siemens Industry, Inc. Jennifer Nelson Inner Parish Security Theodore Nemelka Vivint Inc. Courtney Newman VRI Angie Newsome Loss Prevention Services, Inc. David Nguyen API Alarm Inc. (CA) Shannon Nichols Security Central Michael Nixon Vector WEST Tamika Northington Bay Alarm Demontreya Norwood AT&T Todd Novicky AZ Security Control natalie nunez National Monitoring Center Alexander O’Dell FE Moran Christopher O’Dell Vivint Inc. Jamie O’Donnell Time Warner Security Terry Ogaki API Alarm Inc. (CA) Blake Olenik Vivint Inc. Dannine Olguin United Central Control Tara O’Quinn Security Central

DATE TAKEN 4/23/16 4/8/16 3/26/16 3/4/16 3/16/16 3/4/16 3/30/16 4/4/16 2/18/16 2/29/16 2/2/16 2/23/16 4/7/16 3/25/16 3/10/16 3/28/16 4/18/16 3/27/16 4/16/16 3/11/16 3/18/16 3/16/16 3/15/16 2/28/16 2/6/16 3/3/16 3/18/16 4/20/16 3/3/16 4/21/16 4/7/16 3/8/16 3/31/16 4/7/16 2/19/16 2/18/16 3/27/16 2/9/16 3/21/16 3/27/16 4/5/16 2/20/16 4/4/16 4/18/16 4/13/16 3/12/16 3/9/16 3/2/16 4/7/16 3/9/16 3/25/16 4/25/16 4/12/16 4/12/16 3/10/16 3/15/16 4/13/16 4/12/16 3/23/16

www.csaaintl.org • CSAA Dispatch | 37

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY Lisa Ortega Alarm Specialist Corp Zach Otto AZ Security Control Kelly Oxendine Kings III of America Jessica Pack Interface Security Systems Raul Jose Paguaga Ow Banco LAFISE Bancentro (NI) Kawena ‘Ulaokalani Pai Guardian Protection Services Lance Palm Interface Security Systems Jevin Parady Vivint Inc. Kyle Parish Inner Parish Security Faye Parker AFA Protective Systems, Inc Renee Parker Security Central Inc. Kevin Parrott Federal Response Center Charito Patascil National Monitoring Center Eleuterio Patriarca CVS Caremark Justan Patterson ADS Security L.P. William Paul Vector WEST Shaedde Pautin United Central Control Haley Pearson VRI Penny Peddycord Loss Prevention Services, Inc. Kimberley Pelletier Huronia Alarm & Fire Security, Inc. (CA) Sarah Peterse APS Security Ltd/ ACME Protective Systems Limited (CA) Chris Petersen AZ Security Control Stephanie Pierre Innovative Security Technologies Ltd Lenore Pilgrim Telsco Security Systems (CA) John Pinkley, Jr. American Burglary & Fire, Inc. Samantha Pitt API Alarm Inc. (CA) Daniel Plaza Sony John Pniauskas SecurTek (CA) Giovanni Polese API Alarm Inc. (CA) Brooklynn Poll Time Warner Security Cortney Poole Vector EAST Alexandria Potts Security Central Johnte Price United Central Control Tomanual Price Kastle Systems - Falls Church Tyler Price Kings III of America Laci Prucinsky Security Equipment Inc Kevin Pryde Hue & Cry, Inc. Kayla Puckett Alarm Center Inc. Christopher Pulitano MTA Long Island Rail Road Anthonesha Pullins Monitronics International Veronica Quintero AlarmWatch Kris Rackley COPS Monitoring - Scottsdale Nicole Rackley COPS Monitoring - Scottsdale Katrina Ramseur Security Central Cindy Ranallo Security Alarm Corporation Philip Ray Vigilante Security, Inc. Louis Rayner National Monitoring Center Kelly Rector VRI Jennifer Redeker American Burglary & Fire, Inc. Mia Redmond` Security Central Wesley Reed Moon Security Services, Inc Kenneth Rees Time Warner Security Heather Reuber Vigilante Security, Inc. Nicolai Reyes Interface Security Nekese Rhodes UAS Robin Riggins Time Warner Security Madelyn Riggs Vivint Inc. Emilie Riopel Northern911 (CA) Michael Rivas Security Central Inc.

DATE TAKEN 2/19/16 4/8/16 4/6/16 2/16/16 3/13/16 2/1/16 3/9/16 3/30/16 2/27/16 4/28/16 3/31/16 4/16/16 4/21/16 4/7/16 3/1/16 3/31/16 4/25/16 4/18/16 4/7/16 2/23/16 4/1/16 3/21/16 4/20/16 2/2/16 3/27/16 4/1/16 3/30/16 4/26/16 3/12/16 4/8/16 2/3/16 3/16/16 2/10/16 3/11/16 2/9/16 4/13/16 3/28/16 2/3/16 4/20/16 2/12/16 3/31/16 4/2/16 2/17/16 4/8/16 3/22/16 4/26/16 4/6/16 2/29/16 2/24/16 4/7/16 2/18/16 3/4/16 4/16/16 2/29/16 3/8/16 3/4/16 4/22/16 3/5/16 3/31/16

FIRST LAST COMPANY DATE TAKEN Milagros Rivera Vector EAST 4/19/16 Ruth Rivera-Perez UAS 3/1/16 Tony Rizzi National Monitoring Center 4/24/16 Tony Robinson THRIVE Intelligence 2/9/16 Sidney Robitallie National Monitoring Center 4/10/16 Eileen Rock ISS 4/26/16 Angel Rodriguez Superior Central Station Inc. 3/18/16 Dennis Rodriguez United Central Control 4/25/16 Ebony Rodriguez Monitronics International 2/26/16 Adrienne Rodriquez Alarm Detection Systems, Inc. 4/7/16 Nelson Roman MTA Long Island Rail Road 4/17/16 Dallas Romney Vivint Inc. 3/29/16 Tony Roush Universal Protection Service 2/26/16 Emily Rowley Vivint Inc. 4/18/16 Tamarah Royster ADS Security L.P. 3/2/16 Alyse Ruff Security Central 3/31/16 Gilbert Rupert Universal Protection Service 2/23/16 Jordan Sabey Vivint Inc. 4/1/16 Christian Sadi Walgreens 2/9/16 Brittany Sadowski Metrodial Corporation 4/6/16 Patrick Sadowy Amherst Alarm, Inc. 4/25/16 Abby Safriet Security Central 4/1/16 Pratibha Sajwan ADT Canada Inc. / Reliance Protectron (CA) 2/1/16 Kristina Sales-Cuadra Bay Alarm 3/23/16 Leanne Saliken Strategic Alarm Systems Ltd (CA) 4/13/16 Collin Sandel Simpson Security Systems, Inc. 3/29/16 Sandra Sanders Inner Parish Security 2/26/16 Larry Sanders Washington Alarm 3/1/16 Christopher Sanjurjo Interface Security 4/10/16 Daisiris Santana CVS Health 3/27/16 Austin Santana Interface Security 4/24/16 Shandy Santucci API Alarm Monitoring Inc 3/31/16 Paul Sanzone MTA Long Island Rail Road 4/14/16 Theresa Sapp Security Central Inc. 4/11/16 Christopher Scandole MTA Long Island Rail Road 4/17/16 Daniel Schappaugh API Alarm Monitoring Inc 3/17/16 Lisa Scheib Amherst Alarm, Inc. 2/12/16 Melray Scherer Dunbar Security Systems 3/17/16 Krysti Schroeder Moon Security Services, Inc 2/24/16 Natalie Schroetlin Time Warner Security 4/8/16 Rebecca Schwagerl The Protection Bureau 2/20/16 Ashley Schwarting Security Central Inc. 3/30/16 Robert Schwartz AFA Protective Systems, Inc 4/21/16 Lauronda Scott Vigilante Security, Inc. 4/14/16 Nicole Scully UAS 3/10/16 Maurice Seawright UAS 3/15/16 Linda Segarria MTA Long Island Rail Road 4/17/16 Sharon Seifert Province of Manitoba (CA) 3/24/16 Carlos Ulises Sevilla Hernandez Banco LAFISE Bancentro (NI) 3/7/16 Victoria Shade VRI 2/16/16 Jacob Shaffer VRI 2/16/16 Christine Shaw National Monitoring Center 4/8/16 Theresa Sheeks Dunbar Security Systems 3/23/16 Jamee Shipp Vivint Inc. 4/14/16 Michele Short VRI 4/18/16 Jason Sigby Alarm Center Inc. 4/13/16 Ronald Wilfrido Silva Quinde SEGINTER CIA LTDA (EC) 2/14/16 Alexandra Sitzman Vivint, Inc. 4/22/16 Emily Sizemore VRI 2/15/16 Amber Skinner Monitronics International 2/29/16

38 | CSAA Dispatch • www.csaaintl.org Summer 2016

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY DATE TAKEN Phillip Slater Paladin Security Group (CA) 3/31/16 William Slone AT&T 2/2/16 Amanda Smith AZ Security Control 3/24/16 Decolia Smith National Monitoring Center 4/6/16 Katelyn Smith Doyle Security 3/18/16 Ricky Smith Time Warner Security 4/8/16 Kairi Sneed Monitronics International 3/2/16 Montrell Snider Monitronics International 2/23/16 David Somerville Security Central Inc. 3/31/16 Patrice Sparks API Alarm Inc. (CA) 3/16/16 Chris Spencer National Monitoring Center 4/7/16 Saryna St. Martin Northern911 (CA) 2/3/16 Lindsey Stafford Federal Response Center 4/25/16 Cory Stamm VRI 2/29/16 Steve Stevens Federal Response Center 4/20/16 Kayla Stewart Federal Response Center 4/16/16 Kim Stilwell The Protection Bureau 2/5/16 Maryann Storey Vivint Inc. 3/30/16 Caitlin Strother Time Warner Security 3/4/16 Jenetria Stubbs Spence Security Services Ltd (TC) 3/2/16 Lorrie Suber Vigilante Security, Inc. 4/27/16 Taylor Swartz Alarm Center Inc. 4/16/16 Nicholas Tarkazikis CIA Security 2/2/16 Walker Tatyana WM Security Services, Inc 2/28/16 Alfredo Alonso Tenorio Barranca Asociación de Bancos del Perú (PE) 3/8/16 Monique Terrelonge Affiliated Monitoring 2/22/16 Amber Thomas FE Moran 2/23/16 Larrick Thomas Vivint, Inc. 4/28/16 Susanna Thomas Securitas Electronic Security 3/30/16 Daviece Thompson Statewide Central Station 2/4/16 Torran Tietge Telsco Security Systems (CA) 2/11/16 Daniel Tobias MTA Long Island Rail Road 4/17/16 Veronica Torrez Kings III of America 4/6/16 Sarah Tourner Life Alert Emergency Response 2/19/16 Shakira Townsend Affiliated Monitoring 2/19/16 Richard Tremblay ADT Canada Inc. / Reliance Protectron (CA) 3/4/16 Sylvie Tremblay Northern911 (CA) 4/4/16 Kayla Trottier Northern911 (CA) 3/7/16 CourtneyAnne Turnbull Life Alert Emergency Response 2/4/16 Neva Turner Protection One Alarm Monitoring Inc. 4/26/16 Lorena Tyler Seacoast Security 3/24/16 Stephen Tyree VRI 2/15/16 Allison Utrecht Fifth Third Bank 2/17/16 Jessica Valdez Superior Central Station Inc. 3/25/16 Nikki Valentine VRI 2/29/16 Tiffiney VanWinkle VRI 2/29/16 Christpher Vasquez Superior Central Station Inc. 3/12/16 Priscilla Vazquez Vivint Inc. 4/5/16 Christopher Velazquez Time Warner Security 4/8/16 Sandra Velis Monitronics International 2/24/16 Shane Verge Seacoast Security 3/23/16 Ritchie Villanueva API Alarm Inc. (CA) 3/12/16 Michael Visser Engineered Protection Systems, Inc. 4/22/16 Eric Viveros-Sanchez Thrivent Financial 2/23/16 Trinh Vu Monitronics International 3/7/16 Travis Walden Interface Security 2/23/16 Alyssa Walker Vivint, Inc. 4/23/16 Jessica Walker Kastle Systems - Falls Church 3/11/16 Sha’kina Walker Time Warner Security 4/8/16 Altamese Wallace Security Partners, LLC 4/21/16

Summer 2016

FIRST LAST COMPANY Jalyn Walls FE Moran Jamie Walsh Security Partners, LLC Michelle Walters Security Central Inc. Brittany Wanliss UAS Lisa Ward UAS Zakelia Wardally Innovative Security Technologies Ltd Kelly Warner Vivint Inc. Erica Warren National Monitoring Center Dorothy Washington Interface Security Systems Dale Watkins Security Central Marvin Watkins Kastle Systems - Falls Church Jonathan Weaver Vivint Inc. Alec Weber Time Warner Security Ronald Weisbrod MTA Long Island Rail Road David Wenzel AFA Protective Systems, Inc Tommy Whisnant CPI Security Systems Inc Matthew Whissell Northern911 (CA) Amy White Northern911 (CA) Chris White National Monitoring Center Latonya White Protection One Alarm Monitoring Inc. Lou-Anne White API Alarm Inc. (CA) Sally-Jean White Life Alert Emergency Response Login White Interface Security Dana Wiegand Amherst Alarm, Inc. Cherish Williams Bay Alarm Delores Williams Interface Security Systems Janine Williams National Monitoring Center Jared Williams Federal Response Center Melissa Williams Innovative Security Technologies Ltd Pepper Williams AFA Protective Systems, Inc Sharelle Williams Bay Alarm Sherry Ann Williams Innovative Security Technologies Ltd Katelin Willis VRI Melody Willis Vivint Inc. Lauren Wimberly ADS Security L.P. Kaitlyn Winkelmann Federal Response Center Lisa Winton American Alarm & Communications, Inc. Doug Wollschlager AZ Security Control Ashleigh Wright Vigilante Security, Inc. Tara Wright Kings III of America SherryDawn Wygant Northern911 (CA) Tarry Yager Time Warner Security Deanna Marie Yuen-Lavallee Securitas Electronic Security Jenny Zambon VRI Jair Zambrano Vivint Inc. Taron Zeynalyan Life Alert Emergency Response Joseph Zoda MTA Long Island Rail Road Justin Zukowski Vector WEST Ben Zutz National Monitoring Center SPANISH

DATE TAKEN 3/19/16 4/5/16 3/29/16 3/4/16 3/2/16 3/22/16 3/30/16 4/9/16 3/15/16 3/29/16 3/10/16 4/5/16 3/3/16 4/19/16 4/21/16 4/19/16 3/15/16 3/15/16 4/25/16 4/30/16 3/4/16 2/18/16 2/23/16 2/17/16 3/30/16 4/4/16 4/14/16 4/18/16 3/27/16 4/28/16 3/30/16 3/22/16 4/18/16 4/1/16 4/4/16 4/22/16 2/23/16 4/21/16 4/29/16 2/7/16 3/16/16 4/11/16 3/27/16 4/18/16 4/4/16 2/20/16 4/17/16 3/2/16 4/2/16

FRENCH CANADIAN

Continue to Level 2 Graduates next page www.csaaintl.org • CSAA Dispatch | 39

OPERATOR LEVEL 1 TRAINING GRADUATES

Central Station Operator Level 2 Training Graduates

USA and international graduates completed February 1, 2016–April 30, 2016

FIRST LAST COMPANY Chris Albert Telsco Security Systems (CA) Katharina Alden Wal-Mart Alarm Central Wendy Allerding Engineered Protection Systems, Inc. Jane Alvarez Matson Alarm Dan Amaro City Of Toronto (CA) Wadie Andrawos National Monitoring Center Stephanie Barrett Safe Systems Bryan Battagello City Of Toronto (CA) Kara Brady Per Mar Security Services David Brandt Quick Response Monitoring Nichole Brothers Amherst Alarm, Inc. Stephen Broughton The Protection Bureau Autumn Brown COPS Monitoring - New Jersey Thomas Bruner Telsco Security Systems (CA) Kathleen Burnell CMS Monitoring Vash-Tiy Caison-Purdy Vector EAST Valerie Cerant COPS Monitoring - Boca Raton Amanda Cheltenham COPS Monitoring - New Jersey Nancy Ciccia Midwest Central Dispatch Liz Cisneros COPS Monitoring - Texas Tyler Coleman Alarm Specialist Corp Samantha Collins FE Moran Matt Cooper COPS Monitoring - New Jersey April Coulter COPS Monitoring - New Jersey Sean Cowell Time Warner Security Heather Crews Vanguard of Evansville Inc Lindsay Croteau Barcom Jasmine Cureton COPS Monitoring - Boca Raton Denise Daugherty United Monitoring Chancellor Delafosse WM Security Services, Inc Elizabeth DeSteffano UAS Gerald Dobbs Alarm Specialist Corp Cedric Donnell Sentry Watch Inc. Karry Dormescar COPS Monitoring - Boca Raton Corey Dowdle Vector EAST Nathan Driemeier Barcom Jeremy Dwyer Telsco Security Systems (CA) Kierickae Edwards Sentry Watch Inc. Maria Elizondo Protection One Alarm Monitoring Inc. Steven Evans COPS Monitoring - Texas Andre Fenelon Spence Security Services Ltd (TC) Maryellen Foy COPS Monitoring - New Jersey Rebekah Friesen COPS Monitoring - Texas Mike Ganser Amherst Alarm, Inc. Chad Gautreau Paladin Security Group (CA) Krisany Ghosh Spence Security Services Ltd (TC) Tyler Gibson Quick Response Monitoring Drew Gimblett Vancouver Fire & Security (CA) Mike Glenn Peak Alarm Company Grant Graham Monitronics International Tamara Griffin COPS Monitoring - Boca Raton

DATE TAKEN 3/1/16 2/19/16 2/15/16 4/20/16 3/27/16 2/10/16 4/2/16 3/25/16 2/9/16 4/11/16 2/5/16 2/10/16 4/3/16 3/2/16 4/18/16 4/20/16 2/12/16 4/1/16 2/24/16 3/26/16 4/21/16 3/25/16 4/13/16 3/18/16 2/12/16 3/9/16 4/25/16 3/12/16 3/27/16 3/1/16 3/7/16 4/25/16 3/28/16 3/16/16 3/29/16 4/9/16 2/19/16 4/1/16 2/1/16 3/6/16 4/22/16 2/7/16 4/14/16 2/3/16 3/26/16 3/4/16 3/15/16 2/29/16 4/13/16 2/7/16 3/3/16

FIRST LAST COMPANY Jazel Guerra COPS Monitoring - Texas John Gurley Alarm Specialist Corp Derek Hall Monitronics International Laura J. Helfen AT&T Digital Life Thomas Henderson UAS Barry Holland Vancouver Fire & Security (CA) Rita Holsey Quick Response Monitoring Misham Jiwanmall Vector EAST Lisa Johnson City Of Toronto (CA) Victoria Johnson Wal-Mart Alarm Central Joshua Jones AT&T Digital Life Sosetha Ken G4S Technology Sandra Knopps Barcom Kerri Kuenkler Barcom David Landaverde COPS Monitoring - Texas Laquanda Lane COPS Monitoring - Boca Raton Kaylin Langevin Alarm Specialist Corp Laura Lasky-Orefice Alarmco Kristian Leavitt UAS Kellie Lexa COPS Monitoring - New Jersey Reo Logan Paragon Systems Inc. Gage Majeske COPS Monitoring - New Jersey Troy-Ann Massad Security ONE Alarms Leanne Matyas COPS Monitoring - New Jersey Riley May Paladin Security Group (CA) Ryan McCharles Telsco Security Systems (CA) Brendan McCord Evolv Technology Robert McCoy Doyle Security Josh McKenna Vancouver Fire & Security (CA) Bessie Mickol Quick Response Monitoring Jennifer Miller Time Warner Security Jason Monsignore G4S Technology Bronique Morris Spence Security Services Ltd (TC) Stephanie Morris COPS Monitoring - New Jersey Kevin Morton-Peterson Paladin Security Group (CA) Destiny Moss Guardian Protection Services Andre Nelson Siemens Industry, Inc. Erin Nelson COPS Monitoring - New Jersey Christin Nix ADS Security L.P. Alberto Ontiveros COPS Monitoring - Texas Spinal Patel Paladin Security Group (CA) Edgar Perez Pro-Vigil, Inc. Sarah Perez COPS Monitoring - New Jersey Justin Perkins WM Security Services, Inc Chris Petersen AZ Security Control Daniel Plaza Sony Cortney Poole Vector EAST Ryan Purcell Telsco Security Systems Dana Rhodes COPS Monitoring - Texas Michael Riley Vigilante Security, Inc Michael Ringold Time Warner Security

DATE TAKEN 3/11/16 4/19/16 2/25/16 2/11/16 3/23/16 2/20/16 4/6/16 2/26/16 3/24/16 4/4/16 2/11/16 3/28/16 4/8/16 4/8/16 3/10/16 3/15/16 4/27/16 4/28/16 3/14/16 3/2/16 2/19/16 4/30/16 3/26/16 2/3/16 4/11/16 2/11/16 4/18/16 3/22/16 2/27/16 4/13/16 4/18/16 3/14/16 3/2/16 2/1/16 3/22/16 3/30/16 4/6/16 4/30/16 3/17/16 4/3/16 3/31/16 3/31/16 3/4/16 4/29/16 3/31/16 3/30/16 2/4/16 2/17/16 3/4/16 4/6/16 2/25/16

40 | CSAA Dispatch • www.csaaintl.org Summer 2016

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST Milagros Rivera Matthew Roberson Carl Roland Deanne Row Samantha Sanford Lisa Scheib Adam Schoepke Zoe Scott Richard Senick Carly Shterban Elizabeth Simmons AlexaRae Slattery Austin Smith Melissa Smith Jerron Stewart Jeff Strand Jenetria Stubbs

COMPANY Vector EAST Westex American Alarm & Communications, Inc. American Burglary & Fire, Inc. COPS Monitoring - New Jersey Amherst Alarm, Inc. Security Equipment Inc COPS Monitoring - New Jersey Amherst Alarm, Inc. COPS Monitoring - New Jersey Time Warner Security Wegmans Asset Protection Amherst Alarm, Inc. Telsco Security Systems (CA) AT&T Digital Life WH International Spence Security Services Ltd (TC)

DATE TAKEN 4/20/16 2/29/16 2/17/16 2/2/16 3/4/16 4/24/16 4/6/16 4/29/16 2/25/16 3/29/16 3/4/16 4/9/16 3/2/16 2/19/16 2/11/16 2/7/16 3/4/16

FIRST LAST COMPANY Taralynn Subbiondo CMS Monitoring Hunter Suddeth United Monitoring Torran Tietge Telsco Security Systems (CA) Anayeli Torres Wal-Mart Alarm Central Johnny Trevino COPS Monitoring - Texas Raphael Villodas Wegmans Asset Protection Chris Wacker Amherst Alarm, Inc. Carl Walker Pro-Vigil, Inc. Lisa Ward UAS Mackenzie Wegmann American Burglary & Fire, Inc. Erica Welsh Quick Response Monitoring Lakesha Whetstone COPS Monitoring - Boca Raton Tommy Whisnant CPI Security Systems Inc Dana Wiegand Amherst Alarm, Inc. Ryan Wood LDS Church Tyler Zahn AZ Security Control

DATE TAKEN 2/23/16 3/28/16 2/25/16 2/12/16 3/6/16 3/26/16 4/23/16 3/21/16 3/11/16 2/28/16 4/12/16 3/15/16 4/20/16 4/20/16 4/24/16 4/19/16

CSAA Five Diamond Certification

The standard of excellence for the alarm industry

he CSAA Five Diamond certification is granted annually to central stations that satisfy all of the requirements of the “five points of excellence.” If your company qualifies for this prestigious designation, you can join the ranks of the nearly 200 CSAA Five Diamond-certified alarm companies that are raising the bar for the rest of the industry.

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2016 CSAA Five Diamond Certification Benefits and Resources ■■

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New! Online Marketing Tool Kit to help you use your certification to promote your business. Updated CSAA Level One online operator training to better prepare your operators. CSAA notifications regarding government and other RFPs. Annual CSAA Five Diamond logo usage license. Updated year plate for your CSAA Five Diamond plaque. Opportunity to apply for the CSAA Five Diamond MARVEL award and CSAA Excellence awards and to host the Fall Operations Management Seminar, providing industry awareness and public recognition. Listing on the CSAA Website and in CSAA Dispatch. Verification of status to the public when asked to vouch for your alarm company. What are the five points of excellence? Learn more at csaaintl.org/csaa-five-diamond-program

Summer 2016

www.csaaintl.org • CSAA Dispatch | 41

REGULATORY UPDATE continued from page 30

FCC Seeks to Establish Broadband Customer Privacy Rules

providers’ privacy policies; whether Section 222 should be applied to provide additional protection to some or all forms of content; whether there are particular types of information, for example, Social Security numbers, financial account information, or geolocation information that deserve special treatment because they are so sensitive; and rules that harmonize the privacy requirements for cable and satellite providers with the rules for telecommunications providers. The FCC also seeks comment on whether there are any small-provider-specific

The FCC is seeking comment on how to apply the privacy requirements of the Communications Act to broadband Internet access service (BIAS). Among other things, the FCC seeks comment on definitions for the information that would be protected as “customer proprietary information”; rules to enhance the ability of consumers to make informed choices through effective disclosure of broadband

Get CSAA News Fast!

INTERNATIONAL CENTRAL STATION ALARM ASSOCIATION

exemptions that are appropriate, such as for small providers who have already obtained customer approval, or who collect data from fewer than 5,000 customers a year (provided they do not share customer data with third parties). John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit www.bloostonlaw.com.

twitter.com/csaaintl facebook.com/csaainternational

SIGNALS

THE ESSENTIAL CONNECTION

csaaintl.org/linkedin youtube.com/csaaintl Blog: csaaintl.wordpress.com

Summer 2016 Advertising Index CSAA International thanks the following advertisers for their generous support Altronix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 www.altronix.com

DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 www.dicecorp.com

MKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 www.microkey.com

Bold Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.boldgroup.com

DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 www.dicecorp.com

NAPCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 www.napcosecurity.com

Bosch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 cloud.boschsecurity.com

DMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 www.dmp.com

Perennial Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 www.perennialsoftware.com

Central Insurance Agency . . . . . . . . . . . . . . . . . 25 www.ciainsures.com

DSC/Sur-Gard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 www.dsc.com

SIAC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 www.siacinc.org

CSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 www.comservicesolutions2.com

Honeywell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 honeywell.com/security

CoverXSecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 www.coverx.com

MAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 www.masmonitoring.com

The CSAA Dispatch is published quarterly by the Central Station Alarm Association (CSAA) international. Send address changes to CSAA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to membership@csaaint.org. Subscription policy: Individual subscriptions are available without charge to CSAA members. Back issues of the Dispatch are obtainable for $10, if available. CSAA international does no provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.

42 | CSAA Dispatch • www.csaaintl.org Summer 2016

We STOPPED the sunset on

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IPtelX can provide your security business with nationwide, local, and 800-numbers exclusively for the alarm industry. We use innovative UL Listed technology like cloud-based redundancies and channel banks designed to reduce VoIP communication issues.

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Summer 2016

www.csaaintl.org • CSAA Dispatch | 43

Focus on running your business while we handle the alarm telecommunications

How Could the Best Universal Radio 2G-Replacement Get Even Better?

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See full details online at www.napcosecurity.com/contact/StarLink4GUpgrade link or scan QR Code. StarLink is a trademark of Napco. Verizon Network Certified, AT&T and other marks are trademarks of their respective cos. * See full offer details online, $100 2G-Tradeup Offer effective May 12, 2016, is in USD, requires prior purchase and activation of any StarLink Model; promotion based on suggested standard dealer pricing and may be discontinued without prior notice. Maximum 2G-Tradeup Offer on any Model is $100 USD. Not combinable with other offers. Void where prohibited. StarLink is universally compatible with all panels reporiting in Contact ID or 4/2.

44 | CSAA Dispatch • www.csaaintl.org Summer 2016