OPERATION
MISSION: E L B I S S PO
TMA OPS-TECH 2020
Virtual Attendee Bag
November 9-12; 17-18, 2020 |VIRTUAL
Join the Winner’s Circle! TMA will be offering several games during the 2020 Virtual OPS-TECH meeting with Amazon Gift Cards as Prizes. More than $1,000 in prizes will be awarded to registrants of the 2020 OPS-TECH Meeting, but you have to play the games to win. Virtual Registration Bag Contest Prize Awarded by Raffle from entrants that submit a correct answer sheet identifying the icon found on the registration bag inserts with the sponsor/exhibitor. (Go through the virtual registration bag and locate the icon found on the inserts. Then write the company name of the sponsor/exhibitor next to the matching icon on the answer sheet. Submit your completed sheet to the email address shown on the answer sheet for your chance to win.) $100 Amazon Gift Card One winner to be announced at end of OPS Week and a second winner to be announced the end of TECH Week. Leader Board Contest Prize awarded to the person with the most points at the end of the meeting for participation in the Whova App community board. Point total is shown on the Leader Board. 1st Prize: $100 Amazon Gift Card 2nd Prize: $75 Amazon Gift Card 3rd Prize: $50 Amazon Gift Card 1st, 2nd, and 3rd Prize Winners to be announced at the end of OPS Week and at the end of TECH Week. Photo Contest Prize awarded to the photo uploaded through the Whova App with the most likes. 1st Prize: $75 Amazon Gift Card 2nd Prize: $50 Amazon Gift Card 3rd Prize: $25 Amazon Gift Card 1st, 2nd, and 3rd Prize Winners to be announced at the end of OPS Week and at the end of TECH Week. Passport Contest Enter and play through the Whova app by visiting virtual sponsor/exhibitor booths and getting stamps. Stamps are tracked in the Passport section of the phone app. In case of a tie the winners will be drawn by raffle. 1st Prize: $50 Amazon Gift Card 2nd Prize: $50 Amazon Gift Card 1st and 2nd Prize Winners to be announced at the end of OPS Week and at the end of TECH Week.
TMA OPS-TECH 2020 Tool Icon Contest Answer Sheet Find at least 7 icons and correctly identify the sponsor/exhibitor company name where the icon was found. Submit your answer sheet to: jmcdonald@tma.us
Deadline for all participants: 10:00AM [EST], Thursday, November 12, 2020.
Company Booth
Company Booth
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Company Booth
NAME COMPANY EMAIL ADDRESS CITY
STATE
ZIPÂ
2020
The State of the Market: Video surveillance and access control top the list for most rewarding market segment for integrators.
Security Industry Trends
Video surveillance (including on-premises and cloud-based)
3.83 / 5
Access control (including on-premises: cloud or web-based: hosted)
3.54 / 5 3.45 / 5
Fire alarm/emergency communications
An SDM Industry Forecast surveyed
Top Challenges Security Integrators Face
integrators to
Integrators say finding and retaining talent is their top challenge this year, followed by keeping technology current and increasing sales.
determine their predictions for trends in
Finding/Retaining Employees
2020. While many of
42%
Keeping Current With Technology
these have held true,
38%
Increasing Sales
some may have shifted
33%
*Average rating given by respondents who rated each product or service segment from poor (1) to excellent (5); 325 respondents
due to the COVID-10 Pandemic. Have these
Managed/Cloud-Based Services Offered
predictions held true for
Looking Ahead Trends In The New Normal Tools for monitoring will continue to evolve as we move into 2021. Some of the technologies recommended to organizations to help fight the pandemic include:
Managed/cloud-based services will have the most impact on sales.
you? Let Bold Group
Remote Video Monitoring
partner with you to help
72%
Managed Access Control
navigate your new
68%
Access Control as a Service (A\CaaS)
normal.
66%
Thermal Imaging
Strongest Non-Residential Markets The integrator channel expected its top segment to be commercial office space, followed by retail and education. Healthcare was fifth on the list, which may have moved up in rank due to the COVID-19 pandemic. Non-residential market sector
1%
Expected a decrease
65%
Expected their overall company revenue to increase compared to 2019
34%
Expected it to stay the same
2018
2019
2020
Commercial office space
19%
16%
23%
Retail
15%
11%
12%
Education (schools / colleges / universities)
12%
12%
11%
Industrial/manufacturing/distribution
7%
4%
10%
Hospitals / healthcare
5%
11%
9%
Open Path Access Controls
Video Analytics
Source:
https://www.sdmmag.com/articles/97459-sdm-2020-industry-forecast-insight-for-the-new-year
Sector Growth
Two-thirds of security integrators anticipated growth in 2020
Bold Group can help you evolve your business by providing the most comprehensive array of alarm monitoring and integrated financial management solutions to solve your biggest challenges. Visit us at www.BoldGroup.com
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Intelligent Log Management: Automate log backups with policy-based management. Quickly recover from any point-in-time snapshots. Cloud: Use cloud for long-term data retention, test/dev, or DR.For applications running in the cloud, Rubrik offers cloud-native data protection. Global Management: Use Polaris GPS for centralized management of your distributed Rubrik environment to monitor global activity, analyze on-demand, and troubleshoot faster.
RECOVER Instant Recovery: Quickly recover VMs, SQL, and Oracle databases by mounting directly onto Rubrik without additional storage provisioning. Global Real-time Search: Instantly search for applications and files across all snapshots stored on-prem or in the cloud with suggested search results as you type. Point-in-Time Recovery: Find and recover the relevant point-in-time snapshot. For SQL and Oracle databases, apply transaction logs to restore back to the desired point. Bare Metal Recovery: In the event of a disaster, deliver full system recovery for Windows and migrate to any hypervisor or cloud instance. Quickly restore in-place with the operating system and critical data intact.
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SecuritySales &Integration
SAMMY AWARDS
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“After 12 minutes of continuous video monitoring, an operator will often miss up to 45%
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Monitoring Center Online Operator Training - The Industry’s Gold Standard TMA first launched its Online Operator Training course in 2004 to address the challenges of 21st century professional monitoring. The TMA Operator Level 1 Training Course is a manageable introduction to the industry. It was most recently updated in November 2017. TMA volunteers and staff, with vast experience in the industry and in training, developed the program which has been reviewed extensively by our industry vetting partners and is recognized as the gold standard in monitoring center operator training. The TMA Operator Level 2 Online Training Course is an appropriate nextstep training for anyone who has completed and passed Level 1.The rewritten course is highly relatable and challenges the operator to expand their knowledge through a focus on critical-thinking exercises associated with team-building, conflict resolution and more impactful customer care. Through an introduction to leadership, operators will experience a new skillset that reinforces accountability through better communication, conflict resolution, cyber vigilance, and personal responsibility.
PROGRAMS THAT ENHANCE SERVICE QUALITY FirstNet Is your company in search of a faster, more reliable, high-speed cellular network? FirstNet is the answer. Initially designed for use by first responders, FirstNet is now available for use by the alarm industry to reliably communicate publicsafety related signals to a monitoring center. TMA is the designated certifying body for security industry companies who seek to use FirstNet. Eligible service providers are required to have NRTL or IQ certification to apply for FirstNet certification.
Five Diamond TMA’s Five Diamond designation provides a competitive edge for your company in the marketplace. The program enables participating companies to display their Five Diamond designation on marketing materials, raising its status in the eye of the public. It improves your position with insurance companies and financial institutions, leading to favorable rates and discounts and increased valuations. Participating companies also gain access to resources and support that will help you advance your business.
TMA’s Online Operator Training Programs: Online Operator Training - Level 1 Online Operator Training - Level 1 (Seven Individual Modules) Online Operator Training - Level 2 (NEW in 2020!)
Learn more at www.tma.us/education/ Train. Motivate. Advance.
IQ Certification If you’re looking for a way to set yourself apart from your competition, IQ Certification is a great differentiator. As the only quality-control program for installations, monitoring, maintenance and service of electronic safety systems, IQ Certification serves as a badge of honor for companies that have met the program’s criteria to earn certification.
Are your salaries and compensation keeping pace with the competition? TMA’s latest Wage & Comp Survey is now available for purchase. The report provides insights into monitoring and security services companies salary and benefits information to guide your hiring and compensation decisions. www.tma.us
IQ Certified companies are able to develop positive relationships, a positive revenue stream, and positive customer feedback – the three main ingredients for running a successful business. Visit https://tma.us/programs/ for detailed information on these and other TMA programs designed to strengthen the quality of your service and communicate your business’ commitment to excellence.
TRG Associates, Inc. is a premiere management consulting firm specializing in the electronic security alarm industry.
Since 1991, TRG Associates has assisted a range of security alarm, fire, & PERS
companies with the implementation of cost-effective business solutions to meet a wide range of needs. At TRG, we can assist companies in the following areas: • • • • •
Due Diligence Acquisition Planning Business Valuation Expert Witness Marketing & Customer Surveying
With almost thirty years of experience TRG Associates provides valuable knowledge, guidance, and expertise in these industries.