TMA 2020 Annual Meeting - Attendee Bag by The Monitoring Association

TMA 2020 ANNUAL MEETING October 27-29, 2020 | Virtual

Fun & Games Join in the fun! TMA staff has had quite a bit of fun creating these games for you. Now, it’s your turn to have some fun during our virtual Annual Meeting. Best of all, you can win prizes. Read through the list below and begin to strategize. Good luck! Virtual Registration Bag Contest Prize Awarded by Raffle from entrants that deciphered the correct phrase from the alpha/numeric strip shown on each bag insert. (See details on the next page.) • Find the 9 strips in the bag with a sum total of 250. (Hint: Only 9 strips have a total of 250.) • Take the single letter shown on each of those 9 strips. • Decipher the winning 9 letter phrase. • Submit the correct phrase along with your name, company, and mailing address to jmcdonald@tma.us DEADLINE: 1:00PM EST, Tuesday, October 27, 2020 1st PRIZE: $100 Amazon Gift Card 2nd PRIZE: $50 Amazon Gift Card 3rd PRIZE: $25 Amazon Gift Card Booth Beach Vacation Icon Contest Prize Awarded by Raffle drawn from entrants submitting 12 correct answers. • Find at least 12 beach vacation icons hidden in each sponsor/exhibitor virtual booth. • Write in the sponsor/exhibitor company next to the matching icon on the answer sheet. • Submit your answer sheet, along with your name, company and mailing address to jmcdonald@tma.us DEADLINE: 10:00AM EST, Thursday, October 29, 2020 ANSWER SHEET: This was emailed to you. 1st PRIZE $100 Amazon Gift Card 2nd PRIZE: $50 Amazon Gift Card 3rd PRIZE: $25 Amazon Gift Card Leader Board Contest Prize awarded to the person with the most points at the end of the meeting for participation in the Whova app Community Board. • Earn points by participating in the Whova app Community Board • Your point total will be shown on the Leader Board. • Person with the highest number of points will be declared the winner. DEADLINE: 1:00PM EST, Thursday, October 29, 2020 PRIZE: $25 Amazon Gift Card

Passport Contest Prize Awarded by Raffle from entrants that collect at least 18 stamps on their passport by visiting sponsor booths. • Download the Whova smartphone app to start collecting stamps. • Collect at least 18 stamps on your passport to be entered into our raffle! • You can collect stamps by visiting an exhibitor booth and completing all three of the following: 1. Sign up for deals and offerings 2. Post a comment 3. Like the booth • Passports with 18 stamps will be automatically entered into the raffle. Note: You can also access the exhibitor center through the web app and still get credit for the visit. Check your smartphone app Passport feature to follow your progress.

DEADLINE: 1st PRIZE: 2nd PRIZE: 3rd PRIZE:

1:00PM EST, Thursday, October 29, 2020 $100 Amazon Gift Card $50 Amazon Gift Card $25 Amazon Gift Card

Photo Contest Prize awarded to the photo uploaded through the Whova app with the most likes. • Upload your contest entry photos through the Whova app. • Enter as many photos as you like. • Likes will be shown on the Whova app. • TMA reserves the right to remove any photo it deems inappropriate. DEADLINE: 1:00PM EST, Thursday, October 29, 2020 PRIZE: $25 Amazon Gift Card Caption Contest Awarded to the person that posts the best caption with their photo uploaded to the Whova app. Clever, creative, belly-laugh inducing captions will keep you in the running. • Upload your contest entry photos with a witty caption through the Whova app. • Enter as many photos and captions as you like. • TMA reserves the right to remove any photo and caption it deems inappropriate. DEADLINE: 1:00PM EST, Thursday, October 29, 2020 PRIZE: $25 Amazon Gift Card

virtual registration bag contest

BLAST OFF TO THE WINNERS CIRCLE! &ŝƌƐƚ WƌŝǌĞ͗ ΨϭϬϬ ŐŝĨƚ ĐĂƌĚ ^ĞĐŽŶĚ WƌŝǌĞ͗ ΨϱϬ ŐŝĨƚ ĐĂƌĚ dŚŝƌĚ WƌŝǌĞ͗ ΨϮϱ ŐŝĨƚ ĐĂƌĚ

ƐŝŵƉůĞ ŶƵŵĞƌŝĐĂůͬĂůƉŚĂ ƐƚƌŝƉ ŚĂƐ ďĞĞŶ ĞŶƚĞƌĞĚ ŝŶƚŽ ƚŚĞ ƵƉƉĞƌ Žƌ ůŽǁĞƌ͕ ƌŝŐŚƚ Žƌ ůĞĨƚͲŚĂŶĚ ĐŽƌŶĞƌ͕ ŽĨ ƚŚĞ ǁŚŝƚĞ ďŽƌĚĞƌ ŽĨ ĞĂĐŚ ƉĂŐĞ ŝŶ ƚŚĞ ďĂŐ͘ dŽ ĞŶƚĞƌ ƚŚĞ ĐŽŶƚĞƐƚ͗ ϭ͘Ϳ &ŝŶĚ ƚŚĞ ϵ ƐƚƌŝƉƐ ǁŝƚŚ Ă ŶƵŵĞƌŝĐĂů ƐƵŵ ƚŽƚĂů ŽĨ ϮϱϬ͘ ;,ŝŶƚ͗ KŶůǇ ϵ ƐƚƌŝƉƐ ŚĂǀĞ ƚŚĞ ĐŽƌƌĞĐƚ ƚŽƚĂů͘Ϳ Ϯ͘Ϳ hŶƐĐƌĂŵďůĞ ƚŚĞ ϵ ůĞƚƚĞƌƐ ĨƌŽŵ ƚŚĞ ƐƚƌŝƉƐ ǁŝƚŚ Ă ƐƵŵ ƚŽƚĂů ŽĨ ϮϱϬ ƚŽ ƌĞǀĞĂů ƚŚĞ ǁŝŶŶŝŶŐ ƉŚƌĂƐĞ͘ ϯ͘Ϳ ^ĞŶĚ ĂŶ ĞŵĂŝů ǁŝƚŚ ƚŚĞ ĐŽƌƌĞĐƚ ǁŝŶŶŝŶŐ ƉŚƌĂƐĞ͕ ĂůŽŶŐ ǁŝƚŚ ǇŽƵƌ ŶĂŵĞ͕ ĐŽŵƉĂŶǇ ĂŶĚ ĞŵĂŝů ĂĚĚƌĞƐƐ ƚŽ :ŽŚŶ DĐ ŽŶĂůĚ Ăƚ ũŵĐĚŽŶĂůĚΛƚŵĂ͘ƵƐ ϰ͘Ϳ ůů ĐŽŶƚĞƐƚ ĞŶƚƌŝĞƐ ŵƵƐƚ ďĞ ƌĞĐĞŝǀĞĚ ďǇ Ϯ͗ϬϬWD ^d ŽŶ dƵĞƐĚĂǇ͕ KĐƚŽďĞƌ Ϯϳ͘ ^ĂŵƉůĞ ŶƵŵĞƌŝĐĂůͬĂůƉŚĂ ŐĂŵĞ ƐƚƌŝƉ ǁŝƚŚ Ă ƐƵŵ ƚŽƚĂů ŽĨ ϮϱϬ ĂŶĚ ƚŚĞ ƐĞĐƌĞƚ ƉŚƌĂƐĞ ůĞƚƚĞƌ ͞'͗͟

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2020

The State of the Market: Video surveillance and access control top the list for most rewarding market segment for integrators.

Security Industry Trends

Video surveillance (including on-premises and cloud-based)

3.83 / 5

Access control (including on-premises: cloud or web-based: hosted)

3.54 / 5 3.45 / 5

Fire alarm/emergency communications

*Average rating given by respondents who rated each product or service segment from poor (1) to excellent (5); 325 respondents

An SDM 2020 Industry Forecast surveyed integrators to

Top Challenges Security Integrators Face

determine their predictions

Integrators say finding and retaining talent is their top challenge this year, followed by keeping technology current and increasing sales.

for trends in 2020. While many of these have likely

Finding/Retaining Employees

held true, some of these

Keeping Current With Technology

predictions may have shifted due to the COVID-19 pandemic.

Expected a decrease

65%

Expected their overall company revenue to increase compared to 2019

42%

Sector Growth

Two-thirds of security integrators anticipated growth in 2020

34%

Expected it to stay the same

38%

Increasing Sales

33%

Managed/Cloud-Based Services Offered

Looking Ahead Trends In The New Normal Tools for monitoring will continue to evolve as we move into 2021. Some of the technologies recommended to organizations to help fight the pandemic include:

Managed/cloud-based services will have the most impact on sales. Remote Video Monitoring

72%

Managed Access Control

68%

Access Control as a Service (A\CaaS)

66%

Thermal Imaging

Strongest Non-Residential Markets The integrator channel expected its top segment to be commercial office space, followed by retail and education. Healthcare was fifth on the list, which may have moved up in rank due to the COVID-19 pandemic. Non-residential market sector

2018

2019

2020

Commercial office space

19%

16%

23%

Retail

15%

11%

12%

Education (schools / colleges / universities)

12%

11%

Industrial/manufacturing/distribution

10%

Hospitals / healthcare

11%

Open Path Access Controls

Video Analytics

Source:

https://www.sdmmag.com/articles/97459-sdm-2020-industry-forecast-insight-for-the-new-year

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JUL 1610, 985, 1023, 1635

11"·.

Connected Home & Business Cell/IP Reporting, &/or Hub - DL-Downloader as low as s995ne, AT&T/Verizon Model

Cell

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Special Features

SMS msg & virtual keypad for Honeywell/ADY, DSC, Gemini

Sunsets/ POTS Tradeup Program

As above with Smart ZWave Control

Dual Function Downloader: Cell/IP & Native Up/Downloading Honeywell & DSC

Honeywell/ UL 1610, 985 ADT, DSC, Napco Honeywell UL 1610, 985 ADT, DSC, Napco Honeywell UL Pending ADT, DSC, Napco

1.800.645.9445 www.StarLinkLTE.com

Starlink, Starlink Fire, Starlink Connect, Free for All, Panel-Powered Technology, Signal Boost and Gemini are trademarks of Napco. Other marks remain intellectual property of their respective cos. Net Pricing in USD Reflects Starlink $100 Tradeup Incentive on POTs, old radios or new construction. Metal models and those with direct- and plug-in power supplies also available for AHJs requiring same.

75·2342·L·19·51·35

A Brighter Approach to Backup

Deploy in Minutes. Search Anything. Recover Anywhere.

The Department of Homeland Security reported that cybercrime is up 800% in 2020. That is an annual increase of over 350%. As ransomware attacks continue to rise, it is estimated the cost to businesses will be over $20 Billion by the end of 2020. Rubrik’s immutable backup feature is one of the many reasons they are a leader in the enterprise backup industry.

Immutability for Ransomware

Near-Zero Recovery Times PROTECT Flash-optimized Ingest: Minimize impact to production and eliminate application stun for highly transactional applications. Rubrik ingests large volumes of data rapidly by maximizing the number of parallel data streams processed. Scale-out Deduplication: Maximize storage efficiency with global deduplication across one infinitely scalable cluster. End-to-End Encryption: Secure data with FIPS-certified hardware or software-based encryption. All data is encrypted at-rest and in-flight, whether it is on-premises or in the cloud. Immutability for Ransomware: Protect your backup data against Ransomware with native immutability.

MANAGE Policy-based Management: Click to assign SLA policies to your VMs, applications, and databases. Just select desired snapshot capture frequency, retention duration, and desired location. Uniﬁed Console: Manage all your data through one HTML5-based and responsive interface. Compliance Reporting and Alerts: Track SLA compliance, backup tasks, and system capacity. Get notiﬁed early on areas to troubleshoot. Sascha Kylau - Director of Business Development skylau@trins.io 801-214-7070

Intelligent Log Management: Automate log backups with policy-based management. Quickly recover from any point-in-time snapshots. Cloud: Use cloud for long-term data retention, test/dev, or DR.For applications running in the cloud, Rubrik offers cloud-native data protection. Global Management: Use Polaris GPS for centralized management of your distributed Rubrik environment to monitor global activity, analyze on-demand, and troubleshoot faster.

RECOVER Instant Recovery: Quickly recover VMs, SQL, and Oracle databases by mounting directly onto Rubrik without additional storage provisioning. Global Real-time Search: Instantly search for applications and ﬁles across all snapshots stored on-prem or in the cloud with suggested search results as you type. Point-in-Time Recovery: Find and recover the relevant point-in-time snapshot. For SQL and Oracle databases, apply transaction logs to restore back to the desired point. Bare Metal Recovery: In the event of a disaster, deliver full system recovery for Windows and migrate to any hypervisor or cloud instance. Quickly restore in-place with the operating system and critical data intact.

64-22-39-E-45-52-28

QUANTIFIED CONSUMER

Residential Security: Consumer Insights 2020

Get the consumer perspective on the residential security market, with trending data on demand for systems, safety features, monitoring solutions, DIY, and crossover use cases

Key Topics • What is the current state of the residential security market? • What are the leading channels for professionally monitored security? • What market dynamics, e.g., price, interactivity, and installation method, are affecting the security industry? • How is the smart home market affecting residential security?

Appealing Security System Features

US Broadband Households with a Security System Agree

80%

Strongly Agree

47% of security system owners self-installed their system in 2019, an increase from 27% in 2014

60% 40% 20% 0%

Monitoring and protects my home from break-ins

Provides emergency reponse when needed at my home

Monitors for smoke or fire in my home

Lets me know when someone is at the door

More Info

Alerts me if someone tries to steal packages at the door

www.parksassociates.com · eparks@parksassociates.com · 972.490.1113

Looking for data on security dealers? Home Security Dealers: Views from the Front Line An annual survey of residential security system dealers in the United States and Canada examining business trends, costs and concerns, future outlook, and impact of innovations and disruptions such as DIY, smart home, and interactive services. parksassociates.com/dealer

33-41-13-C-81-27-55

ProSeries Win More Customers. Keep Them Longer. Drive Proﬁts. Win

Keep

Help your business win customers with ProSeries. Offer security and innovation at every step, a modular design to provide solutions for individual lifestyles and price points, proven life safety, small business security, and smart home capabilities with Alexa built in and an easy-to-use app.

ProSeries is future-proof, designed to grow with your customers’ needs. With insights provided by AlarmNet 360™, you can know how customers engage with their system to identify and act on their needs. With ProSeries, our sensors also lock to our panels, RFPNSL YFPJT[JWX INK‫ ܪ‬HZQY KTW competitors.

Drive Give more options and more choices with ProSeries’ broad range of modular security and life safety accessories, offering repeat business and upgrades. Earn higher revenues with smoother installs, wireless updates, and user-replaceable parts.

19-67-39-C-24-63-40

SSISUMMIT COME SWIM WITH THE BIG FISH

SSI Summit Virtual helps to grow and improve your company through:

> Educational, deep-dive sessions from the industry elite

> 1-on-1 meetings with new vendors that can take your offerings from better to best

> Year-long networking opportunities through Total Tech Summit VIP Peer to Peer Networking Groups. We will have the chance to meet monthly with your industry peers to discuss a number of topics that help build your business.

To learn more and to apply to join the best in the industry, please visit www.totaltechsummit.com

TCTAL TECH

SUMMIT

-mm!m-

iEMERALD

Monitoring Center Online Operator Training - The Industry’s Gold Standard TMA first launched its Online Operator Training course in 2004 to address the challenges of 21st century professional monitoring. The TMA Operator Level 1 Training Course is a manageable introduction to the industry. It was most recently updated in November 2017. TMA volunteers and staff, with vast experience in the industry and in training, developed the program which has been reviewed extensively by our industry vetting partners and is recognized as the gold standard in monitoring center operator training. The TMA Operator Level 2 Online Training Course is an appropriate next-step training for anyone who has completed and passed Level 1.The rewritten course is highly relatable and challenges the operator to expand their knowledge through a focus on critical-thinking exercises associated with team-building, conflict resolution and more impactful customer care. Through an introduction to leadership, operators will experience a new skillset that reinforces accountability through better communication, conflict resolution, cyber vigilance, and personal responsibility.

PROGRAMS THAT ENHANCE SERVICE QUALITY FirstNet Is your company in search of a faster, more reliable, high-speed cellular network? FirstNet is the answer. Initially designed for use by first responders, FirstNet is now available for use by the alarm industry to reliably communicate publicsafety related signals to a monitoring center. TMA is the designated certifying body for security industry companies who seek to use FirstNet. Eligible service providers are required to have NRTL or IQ certification to apply for FirstNet certification.

Five Diamond TMA’s Five Diamond designation provides a competitive edge for your company in the marketplace. The program enables participating companies to display their Five Diamond designation on marketing materials, raising its status in the eye of the public. It improves your position with insurance companies and financial institutions, leading to favorable rates and discounts and increased valuations. Participating companies also gain access to resources and support that will help you advance your business.

TMA’s Online Operator Training Programs:  Online Operator Training - Level 1  Online Operator Training - Level 1 (Seven Individual Modules)  Online Operator Training - Level 2 (NEW in 2020!)

Learn more at www.tma.us/education/ Train. Motivate. Advance.

61-19-49-E-27-35-57

OPERATION

MISSION: LE POSSIB

TMA

OPS-TECH 2020 Nov. 9-12; 17-18, 2020

Operations: Nov. 9-11 Video: Nov. 12 Technology: Nov. 17-18 Learn more and register at https://tma.us/events/operations-technology-seminar/

IQ Certification If you’re looking for a way to set yourself apart from your competition, IQ Certification is a great differentiator. As the only quality-control program for installations, monitoring, maintenance and service of electronic safety systems, IQ Certification serves as a badge of honor for companies that have met the program’s criteria to earn certification. IQ Certified companies are able to develop positive relationships, a positive revenue stream, and positive customer feedback – the three main ingredients for running a successful business. Visit https://tma.us/programs/ for detailed information on these and other TMA programs designed to strengthen the quality of your service and communicate your business’ commitment to excellence.

TRG Associates, Inc. is a premiere management consulting firm specializing in the electronic security alarm industry.

Since 1991, TRG Associates has assisted a range of security alarm, fire, & PERS

companies with the implementation of cost-effective business solutions to meet a wide range of needs. At TRG, we can assist companies in the following areas: • • • • •

Due Diligence Acquisition Planning Business Valuation Expert Witness Marketing & Customer Surveying

With almost thirty years of experience TRG Associates provides valuable knowledge, guidance, and expertise in these industries.

39-16-77-D-57-38-23

15-44-36-S-53-78-27

Trust that you can achieve whatâ&#x20AC;&#x2122;s possible At UL we work to provide a safer, more secure, more sustainable world. The UL Mark enjoys the trust of manufacturers, retailers, consumers and regulatory authorities. UL is a proud sponsor of The Monitoring Associationâ&#x20AC;&#x2122;s Annual Meeting. Learn more at UL.com/alarmservice.

UL and the UL logo are trademarks of UL LLC @ 2020.