TMA Dispatch Spring 2017 Digital Edition by The Monitoring Association

SPRING 2017

The Monitoring Association

h 16, Marc

2017

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As by nito rred larm e Mo u A h p n T s , o tati ocus today tral S and f n As of e n C o i y. miss r-old -yea nt in dustr 7 e n 6 i m e g t la J. th in us nitor Pame n adj o t a n m s e t ent c resid alarm refle mitm P , e m p h i o t c ed bersh ges in renew mem stry chan r n u o o i indu ts iat g c c e n o i fl r s lso e s r onito s. It a the a ame m p n o i l t h a r w s n e e ett ur ssio ation our n In a l ond o profe ty rel y hat “ e e t e f h b a d t s e t lic nce tion w no g adva d pub socia s o n t a Petro a : angin e y n h h c o t c i a s r c s w gro r mi of ou advo cted ities to ou als to tion, refle n o a e g u c t b u e r l ppo rang “wil gh ed the o long ning e r throu a c e u a o r m s emb me’s e 14 asize es to w na n pag c e i o emph n v d r e e l se ntinu at th tion.” tiona — Co ed th socia d s d a tradi a ] She [the es of stry.” v i u t d a n i i e init futur l l a in

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Spring 2017

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PRESIDENT’S NOTE TMA Executive Committee President Pamela J. Petrow, Warrendale, PA First Vice President Ivan Spector, Montreal, Quebec, Canada Secretary Graham Westphal, Pacheco, CA Treasurer Don Young, Boca Raton, FL Acting Immediate Past President Bob Bean, Honolulu, HI Executive Director Jay Hauhn, Vienna, VA

TMA Staff Executive Director Jay Hauhn Vice President of Membership and Programs Celia T. Besore, MBA, CAE Vice President of Marketing and Communications Elizabeth Welsh Lasko Vice President of Meetings and Conventions John S. McDonald Vice President of Marketing Vice President of Education and Training Julie N. Webber Information Systems Manager Bryan Ginn Member Services Coordinator Malory Todd

Dear Fellow TMA Members, I can’t start my first letter of 2017 to you with anything else other than … welcome to The Monitoring Association! The announcement that the organization formerly known as CSAA has changed its name is big news in the security industry. Our new name reflects our renewed commitment to our mission: to advance the professional monitoring industry through education, advocacy and public safety relationships. It also emphasizes our long range goals to grow the association beyond our traditional services to embrace the opportunities of our changing industry. Speaking of long range goals, leaders of your association convened in January for the Long Range Planning meeting. We discussed the direction of our future events and focused on communications. Look for some important announcements in these and other areas in the coming months. In fact, your company’s primary contact should have already received the request to participate in our “Communications Contacts Campaign” to help us reach the most appropriate person at your company for a variety of areas: ASAP, Five Diamond, “Next Gen,” technology updates, voting, and many others. Your participation in TMA is critical to our success. I’d like to thank two new committee chairs for coming on board this year: Ron Rothman for Marketing and Communications, and Nigel Spinks for Associate Liaison. The committees work to provide programs of value to members. Being on a committee is a terrific way for you to get more involved in your industry, network, and make a difference. What areas would you like to participate in? Contact our new Vice President of Membership and Programs Celia Besore at membership@tma.us to discuss your many options. Even though it’s still early in 2017, it’s not TOO early to register and make your travel plans for the 1st annual meeting of The Monitoring Association. We’ll meet in beautiful Scottsdale, Arizona, October 7-11. You’ll find an education program bursting with information that will help you advance your business, along with the networking opportunities only TMA offers. Go to www. tma.us right now to register. Once again, welcome to The Monitoring Association! The name change is the subject of this issue’s cover story, and its meaning will be reflected in all future initiatives of your association. Thank you for your membership and your

TMA Headquarters 8150 Leesburg Pike, Suite 700 Vienna, VA 22182 703-242-4670; Fax 703-242-4675

continuing support.

Best wishes to all,

www.tma.us Our mission is to advance the p rofessional monitoring industry through education, advocacy, and public safety relationships.

Pamela J. Petrow President, The Monitoring Association

Find program and registration information for TMA events at www.tma.us. 4 | TMA Dispatch • www.tma.us

Spring 2017

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EXECUTIVE DIRECTOR’S REPORT

SIAC’s Successes Threaten Its Existence By Jay Hauhn jhauhn@tma.us This is my first report as the executive director of The Monitoring Association. As I approach the anniversary of my second year at the association, I am pleased to have been able to report to you in each issue of Dispatch the progress we have made on initiatives you’ve told us are important to you. One of the most important roles for TMA is the partnership we have with the public safety community. The Security Industry Alarm Coalition (SIAC) is an important partner in our public safety outreach. Therefore, it is important that TMA members be aware of a threat to SIAC’s very existence. SIAC was founded 15 years ago, as an industry coalition whose mission was to manage our industry’s response to “verified and no-response” activity. Because such actions threatened the effectiveness of alarm systems, the need for SIAC was clearly evident. Financial support for SIAC from monitoring companies, manufacturers and industry associations was widespread. The results of SIAC’s engagement with municipalities to implement alarm management best practices have been exemplary. The proof is that no municipality has implemented a verified response ordinance in the last two years. Unfortunately, SIAC’s success has led to a false belief that the threat of no-response has been eliminated. Nothing could be further from the truth. It is a dangerous frame of mind to think that no-response implementation is no longer a threat. In a threatening situation, having a proverbial cavalry available to ride in and address the threat has great value. For our industry, SIAC has been that cavalry. SIAC’s actions in those situations maintain the effectiveness and thus the value of monitored alarm systems. That result has a direct positive impact on public safety and on the value of your alarm monitoring business. SIAC is no longer just a reactive force. Its success has enabled it to engage in pro-active outreach to law enforcement. The staff of retired police chiefs and law enforcement professionals has visited thousands of municipalities, forging solid relationships. There are currently strong relationships with 25 state police chief associations, and the list is growing. Alarm management committees have been established in 17 states so far. SIAC also works in a goal-congruent manner with the Partnership for Priority Verified Alarm Response (PPVAR) to harmonize messaging. It is likewise important that you be aware of another issue SIAC manages on your behalf. Municipalities are attempting to fine monitoring companies for end-user caused false dispatches. These ordinances, without proper due 6 | TMA Dispatch • www.tma.us

process, hold alarm monitoring companies legally responsible for paying end-user caused false alarms. Think that through! This brings me to the challenge SIAC now faces. The return on investment for supporting SIAC is quite obvious when SIAC’s reactive capacities help with an immediate business threat. However, when pro-active programs eliminate threats before they manifest, the business impact, although equally valuable, is not as apparent. The conundrum is having beneficiaries of SIAC efforts understand that reactive actions and pro-active actions have equal positive business benefits. From a business perspective, both SIAC methods have equal value to your operations. The effectiveness of monitored alarm systems must be sustained in order for them to remain a proven crime fighting tool and to continue to advance public safety. Donations and membership fees for industry associations are discretionary expenses that are understandably evaluated during every budget cycle. The false perception that the business risk of no-response has been eliminated is causing companies to reduce or eliminate their SIAC funding. This scenario, unarguably a direct result of SIAC’s success, now threatens SIAC’s very existence. To use a cliché, SIAC is a “victim of its own success.” Given recent reductions in funding, SIAC is projected to operate in the red in 2017. If the funding challenges continue, reserves will no longer be able to cover operational losses. Should SIAC cease to exist, the impact of the loss will quickly become apparent when a no-response ordinance comes to a municipality near you. It will be too late to reverse the negative impact to your business and to public safety. The return on investment from supporting SIAC cannot be disputed. The short and long term value is clearly evident. With respect to long term business continuity and sustaining the value of professional monitoring, your business contributing to SIAC is a very small cost considering the positive impact SIAC’s results have on your business. As larger contributors reduce their funding levels, the shortfalls can and must be made up by a larger number of smaller donors. I ask that you consider the seriousness of this situation and commit to supporting SIAC. No donation is too small. Visit www.siacinc.org/donate.aspx to make a donation today. Please give serious consideration to the consequences if SIAC ceases to exist.

Spring 2017

www.tma.us • TMA Dispatch | 7

ASAP UPDATE

With Addition of Bucks County, Pennsylvania is 8th Connected State 2017 was just a week old when there was big ASAP news. Bucks County, an affluent area northeast of Philadelphia, went live with the service, the first ASAP implementation in Pennsylvania. “Bucks County went live with the ASAP program and Vector Security on January 6,” said Bill Hobgood, IT Project Manager for Public Safety at the City of Richmond VA, and ASAP subject matter expert. “The ASAP implementation by Bucks County is very exciting for the program and represents another project milestone. Aside from Bucks County being the 20th PSAP to implement ASAP, this is Northrop Grumman’s first implementation with the Northrop Grumman CAD product line.“ Pennsylvania is the eighth state to join the Automated Secure Alarm Protocol (ASAP), which was launched in 2011 as a public-private partnership, designed to increase the efficiency and reliability of emergency electronic signals from central station alarm companies to PSAPs. ASAP utilizes ANSI standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and TMA (then CSAA). With ASAP, critical life safety signals and accurate information is processed in seconds, not minutes, through the Nlets system of state-to-state PSAP communication, insuring that complete and accurate information is transmitted to the PSAP every time. As the manager of the six-year-old ASAP program, TMA is committed to keeping ASAP technology current with ASAP stakeholders’ needs. With that in mind, and to allow as many stakeholders as possible to participate, ASAP Active ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

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In December,TMA (then CSAA) presented Colonel Steven Cumoletti of the New York State Police with a special plaque for his support of the ASAP program. Before his retirement on November 22, he was instrumental in making the New York State switch compatible with ASAP, bringing ASAP significantly closer to implementation in that state.

the in-person ASAP Technology Summit previously scheduled for January 17-18 was revamped into a webinar held on February 21. Dozens of company executives and IT representatives from both charter and non-charter ASAP members participated. “The continued interest and engagement of our ASAP partners was evident in our technical call,” said TMA Executive Director Jay Hauhn. “We had many technology leaders from member companies immediately volunteer to assist with our efforts to assure ASAP technology stays current with ever changing technological advancements.” For more information on ASAP or to access ASAP resources (videos, webinars, training and outreach materials), contact TMA at asap@tma.us or 703-242-4670, or visit TMA at www.tma.us. ■■ ■■

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Spring 2017

www.tma.us • TMA Dispatch | 9

AICC REPORT

Will 2017 See a New Telecommunications Act? By Louis T. Fiore Many of you remember the sucservices it provides to its own alarm cessful outcome from the battle before monitoring operations, on nondiscrimthe passage of the Telecommunicainatory terms and conditions; and (2) tions Act of 1996 and the benefits we not subsidize its alarm monitoring serobtained from the inclusion of Section vices either directly or indirectly from 275. Congress has signaled that once telephone exchange service operations. again it is time to reshape our country’s Our goal now is to extend this procommunications policy. Once again we vision to Broadband Internet Access must step up to protect the interests of Service (BIAS) providers. alarm companies and central stations. Another very important provision is It remains to be seen if Congress that complaints shall receive expeditwill elect to enact legislation on a ed consideration. This means that the We are faced with the fact that we piecemeal basis to modernize the 1996 Federal Communications Commission must rely on the communication Act or do it as an altogether new Telewas required establish procedures for services from the cable companies communications Act. the receipt and review of complaints and the former Bell companies We are faced with the fact that concerning violations of subsection we must rely on the communication that result in material financial harm to which now have competing alarm services from the cable companies offerings. With some exceptions, we a provider of alarm monitoring service. and the former Bell companies which Such procedures would ensure are considered small businesses. now have competing alarm offerings. that the Commission will make a final This is the core reason that we must With some exceptions, we are condetermination with respect to any such sidered small businesses. This is the complaint within 120 days after receipt ask to keep a level playing field by core reason that we must ask to keep a of the complaint, asking the carrier to obtaining certain protections. level playing field by obtaining certain cease engaging in the violation with 60 protections. days pending such final determination. For the alarm industry, the tenets of the TelecommuniThis is to prevent long, drawn out court cases in which cations Act of 1996 are still in place. However, this Act is wronged alarm companies could not survive. To my knowloutdated regarding new technologies and, therefore, does edge, since 1996 we have never seen a complaint. We now not protect our industry from Broadband Internet Access wish to extend this provision to cover Broadband Internet Service (BIAS) providers. We must now modernize its Access Service (BIAS) providers. language. And finally, incumbent local exchange carriers may not In the 1996 Act, the alarm industry obtained a prohibirecord or use in any fashion the occurrence or contents of tion from having the Incumbent Local Exchange Carriers transmissions received by providers of alarm monitoring (ILECs) enter the alarm industry for five years (beginning services for the purposes of marketing such services on February 8, 1996). We argued for a permanent ban but setbehalf of such local exchange carrier. In other words, they tled for five years. Ameritech was grandfathered in, since cannot use the “alarm data” they carry to market their serat that point they owned SecurityLink and National Guardvices to individuals or companies whose “alarm data” they ian. Those five years are long gone and much has changed carry. Again, we wish to extend this to include the Broadsince then. The Internet was in its infancy. Cellular was band Internet Access Service (BIAS) providers. still analog. The telephone network was still POTS — dediThese issues are finally beginning to heat up. It is time cated copper wire powered from telephone central offices. to act. As we did in the years leading to 1996, we need your Our main effort was to level the playing field. You will support to have our protections retained in a new Telesee as you read on how we accomplished that. It should communications Act or related legislation. Your support be noted that the alarm industry is the only industry that should take the form of visits to Congress and donations of received special protections in the Act. monies to our political action committee. In Section 275 of the Telecommunications Act 1996 we I will have more on this as our efforts take shape. were able to garner a “nondiscrimination clause” that the Louis T. Fiore is a Past President of TMA (1997-1999) and currently incumbent local exchange carrier would (1) provide nonafserves as chair of the AICC. filiated entities, upon reasonable request, with the network 10 | TMA Dispatch • www.tma.us

Spring 2017

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SIAC FEATURE

SIAC’s Continuous Outreach Helps Avoid Confirmation Bias that Can Harm the Alarm Industry By David S. Margulies

n a recent blog post, Security Industry Alarm Coalition (SIAC) Executive Director Stan Martin noted that for the second consecutive year, no public safety agencies have ceased responding to alarms or passed ordinances fining alarm companies for false alarms. These important developments are due to SIAC’s proactive strategy of engaging with established and respected law enforcement leaders on a nationwide basis to avoid the problem of confirmation bias when dealing with public safety agencies and elected officials. Put simply, confirmation bias means that people favor information that conforms to their existing beliefs at the expense of information that contradicts these beliefs. According to the website verywell.com, “this type of bias can prevent us from looking at situations objectively, can influence the decisions we make and can lead to poor or faulty choices.” Confirmation bias becomes an issue when elected officials or public safety agencies have been sold on the idea that verified response, non-response or fining alarm companies rather than customers, are the best way to curtail alarm dispatches. Once someone has adopted this point of view they will often ignore or be skeptical of other proven solutions promoted by SIAC and leading public safety organizations. “Simply said, our successful strategy has been to get as many ‘good’ ordinances implemented as we can, success breeds success,” said Martin. “When other cities look at a successful model ordinance in another jurisdiction, confirmation bias works in our favor. People want to go with something that works and will carefully scrutinize and reject bad or 12 | TMA Dispatch • www.tma.us

onerous ordinances. “SIAC’s strategy for avoiding confirmation bias is its continuing yearround program to network and interact with these respected leaders in law enforcement to position SIAC as a reliable trusted resource for dealing with alarm issues,” said Martin. “This includes the establishment of state-

wide alarm management committees with State Associations of Chiefs of Police (SACOP), and meetings with more than 170 law enforcement agencies and participation in the major public safety organizations including: International Association of Chiefs of Police, Major Cities Chiefs Association, National Sheriffs’ Association and the Major County Sheriffs’ Association.” SIAC also works with state alarm associations to recognize public safety agencies that have had success with the model ordinance. The City of St. Cloud, FL, and its police department were recently presented the SIAC Director’s Award of Distinction and the Alarm Association of Florida’s (AAF) Alarm Management Award for its outstanding work in reducing alarm dispatches after achieving a 67% reduction using the model

(L-R) SIAC’s Glen Mowrey, AAF’s Bob Neely, St. Cloud PD’s Sgt. Denise Roberts and Chief Pete Gauntlett, and Mayor Rebecca Borders Spring 2017

Because alarm issues tend to come up sporadically and without warning, SIAC carefully monitors the media as well its many law enforcement contacts and state alarm associations so that it can proactively approach agencies with solutions to alarm issues. alarm ordinance. “Interacting with law enforcement leaders on a personal level builds trust,” said Martin. “Often we are not only working with current leaders but also those who will be assuming leadership positions over the next decade. “The alternative to this strategy is less effective and much more costly and disruptive to our industry,” says Martin. “If people have already been sold on a punitive strategy it takes much more effort and time to show them that the industry has a proven alternative. “Litigation, media campaigns and

launching grass-roots efforts to influence elected officials are far more costly and time consuming than having a seat at the table at the beginning of the discussion,” Martin added. Because alarm issues tend to come up sporadically and without warning, SIAC carefully monitors the media as well its many law enforcement contacts and state alarm associations so that it can proactively approach agencies with solutions to alarm issues. “In the case of St. Cloud, police are free to address other calls that may have greater public safety consequences,” said Martin. “Customers are happy that they don’t have unnec-

essary alarm activations. In turn, security companies are in better shape because they can sell improved alarm management practices – and the reduction in alarm dispatches — to new customers as a benefit — fewer fines to the customer.” This will be another challenging year as new alarm technology may require changes in policies at public safety agencies. SIAC’s aggressive outreach efforts and continued monitoring of alarm issues will help make sure the industry has a seat at the table before confirmation bias becomes an issue.

Town of Lexington (SC) PD Receives SIAC Award for Reducing Alarm Calls In January, the town of Lexington, SC and its Police Department were presented with the Security Industry Alarm Coalition’s (SIAC) Director’s Award of Distinction for their outstanding work in reducing alarm dispatches. The town reduced its alarm dispatches by 46%, freeing up officers for community policing activities and problem solving projects. SIAC and representatives from the South Carolina Police Chiefs Association’s (SCPCA) Alarm Management Committee worked with the Lexington Police Department staff and the city attorney’s office using SCPCA’s Model Alarm Ordinance in reducing alarm dispatch requests. “We feel very good about the success of our alarm management program, the results we’ve realized, and look forward to even (L to R) Patrolman First Class Ryan Whitlock, Mayor Steve MacDougall, Glen Mowrey, Chief Terrence Green, Lt. Matt Timmerman, Major Matt Davis, and Lt. greater reductions in the future,” said Chief Thomas Stowe. Green. “Our partnership with SIAC and the SCPCA Alarm Management Committee has certainly aided us in reducing our alarm dispatches.” “In the case of Lexington, this positive outcome benefits the police department, the local community and our industry. It demonstrates that well-implemented alarm management practices provide the intended results, fewer dispatches,” said Stan Martin, SIAC Executive Director. “Police are freed to address other calls that may have greater public safety consequences. Customers are happy that they don’t have unnecessary alarm activations. In turn, security companies are in better shape because they can sell improved alarm management practices. The result equals fewer fines to the customer.”

Spring 2017

www.tma.us • TMA Dispatch | 13

FROM THE

COVER This is the second time the organization’s name has been our membership to companies who are monitoring things changed since its incorporation in 1950 as the Central Stasuch as GPS monitoring, process event monitoring and tion Electrical Protection Association; it was changed to network monitoring.” CSAA in 1989. TMA, like every association, depends on the efforts and “Monitoring life safety events in the traditional central contributions of its volunteers to fulfill and complete its station model remains our core business,” said TMA Execstrategic projects. TMA is grateful to board member Stanutive Director Jay Hauhn. “That will not change. However, ley Oppenheim, who volunteered the marketing team of our demographics surveys show that members increashis firm, DGA Security Systems, to develop the new TMA ingly monitor more than traditional fire and burglar logo. “We sincerely appreciate the time and effort that alarms — they monitor medStanley and his team doical devices, access control, nated to TMA to produce and other non-emergency our new branding,” said but meaningful events. Our Petrow. “We are delighted new name allows room for with the clean, modern the association to encom‘look and feel’ of our new pass all the areas our memlogo.” bers are beginning to moniThe association’s webtor and any into which they site can now be found at may move in the future.” www.tma.us. (It also owns “Times change, and successful The association’s new themonitoringassociation. name was chosen by mem organizations need to change with org and tmaweb.org.) Members at the June 2016 Genber ID numbers and logins eral Membership Meetwill not change. TMA staff them. The transition to the name The ing in Fort Worth, Texas. will use the email suffix That vote was the result of Monitoring Association reflects our “@tma.us.” All emails to more than a year’s work the previous “@csaaintl. willingness to understand and address org” address will be forby leaders and members of the association, who warded. the evolving realities of our industry.” found that members were TMA members should quickly expanding into expect to receive newmonitoring beyond security systems, and that the use of ly-branded membership materials in the coming months the term “Monitoring Center” was growing as a result. as the rebranding unfolds. Association programs includ“The term ‘Central Station’ no longer has wide recogniing Five Diamond, Excellence Awards, Online Training, tion outside of our industry,” said TMA Vice President of and the Annual Meeting and Fall Operations Management Marketing and Communications Elizabeth Lasko. “Our new Seminar are also undergoing rebranding and will be rename will facilitate our efforts to educate the public about launched under the new name. the critical role TMA members play in public safety.” “Times change, and successful organizations need to “Our new name change reflects our evolving associachange with them,” said Bud Wulforst, a past president tion,” said Shannon Woodman, COO of Washington Alarm (2007-2009) of the association. “The transition to the name and a member of the TMA Executive Committee. “UnThe Monitoring Association reflects our willingness to under Pam’s and Jay’s leadership, our association has made derstand and address the evolving realities of our industry.” many positive changes that will help ensure we continue Questions about the name change should be directed to to grow into the future. Many of our members are monElizabeth Lasko, TMA Vice President of Communications, itoring much more than security alarms and fire alarms. at ewlasko@tma.us. Along with the name change, we will be looking to expand

Find all of TMA’s new social media sites at www.tma.us and get reconnected!

14 | TMA Dispatch • www.tma.us

Spring 2017

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www.tma.us • TMA Dispatch | 15

ESX 2017: Celebrating Ten Years with Special $199 Registration Rate

o celebrate its 10th year, ESX offers unprecedented registration discounts to expand the opportunity for even more electronic security and life safety professionals to experience the event. For those who register early, ESX is offering its premium registration for $199 — $500 off the regular rate!

The 2017 Electronic Security Expo (ESX), June 13-16 in Nashville, TN, is the premier gathering place for professionals who are passionate about the business of electronic security and life safety. Big enough to offer diverse product sets and intimate enough to allow for concrete business conversations to be had, ESX offers education, networking and an expo featuring the latest in products serving this $350 billion+ market. “ESX is still the very best event for joining real conversations and for sparking real business relationships,” says George De Marco, ESX Chairman. “Each year, I watch professionals who are truly passionate about what they do hone their business skills, become more tech savvy and develop their networks.” The event promises to offer teams from electronic security companies the opportunity to gain meaningful exposure to new technologies, perspectives, ideas and best practices from business and industry thought leaders. The conference guide with education sessions descriptions is online now at esxweb.com. As well as presenting the “Maximize Your Monitoring Center” education track, TMA will hold its Board of Directors, general membership, and committee meetings, plus present the 2017 Monitoring Center Excellence Awards and the 2017 Public Sector Award.

TMA MEETINGS AT ESX MONDAY, JUNE 12 2:30-4:00 p.m. Membership/NRTL/TMA Five Diamond/Marketing & Communications/Insurance Committees 2:30-4:00 p.m. Education/Legal Affairs/ Technology Committees 2:30-4:00 p.m. Government Relations/ PSLC/Standards Committees 4:00-5:00 p.m.

Associates Meeting

4:00-5:00 p.m. ASAP Outreach/Business Meeting 6:30-9:30 p.m.

Board of Directors Dinner

TUESDAY, JUNE 13 7:00-8:00 a.m. Executive Committee Meeting 8:00 a.m.-12:00 p.m. Board of Directors Meeting 2:00-3:30 p.m. General Membership Meeting 3:45-5:00 p.m.

Contract Council

3:45-4:45 p.m.

Proprietary Council

5:00-6:00 p.m.

GSOC Meeting

WEDNESDAY, JUNE 14 10:00-11:00 a.m.

ASAP Business Meeting

All association meetings will be held at the Music City Center.

2016 Excellence Awards Winners, Left to right: Manager of the Year Michelle Lindus, Vivint; Sal Calafato representing Support Person of the Year Dave Carter, Vector Security; Central Station of the Year Rapid Response’s Jeff Atkins and Morgan Hertel; and Operator of the Year Amy Cerney, Vivint. Entry deadline for 2017 is March 31. Visit www.tma.us. Photo by Steven R. Dewberry

16 | TMA Dispatch • www.tma.us

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TMA members are invited to visit the TMA Exhibit Booth (#117) during exhibit hours on June 14 and 15

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Meet the TMA Board of Directors, committee leaders, other members, and staff

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Member Reception Wednesday, June 14, 3:45 pm–5:00 pm at Booth 117

Spring 2017

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www.tma.us • TMA 17 Electronic SecurityDispatch | Expo (ESX)

A 2 0 17 An nu

ee a l M ti ng

2017 TMA Annual Meeting:

A Sharp Focus on Technology, Business, and Performance Management

oin your colleagues in October 2017 for the TMA Annual Meeting, the monitoring industry’s premier networking and education event. The AAA Five Diamond Fairmont Scottsdale Princess in the Sonoran Desert will be the setting for the top-level engagement and professional development you’ve come to expect from the Annual Meeting. “I really enjoyed my time at the 2016 annual meeting,” said first-time attendee Corey Boggs, General Manager, Richmond Alarm. “I enjoyed the education and the information shared at the committee level. I feel that the organization is trying to stay relevant. It was good to see so much collaboration within the organization with the common goal of creating a more professional and ethical industry. I look forward to attending again in 2017 and getting connected with others.” Education sessions (October 9-11) will focus on critical issues and challenges facing the monitoring industry, including workforce development, executive management, technology updates, and telecomm issues. You’ll also enjoy networking opportunities at events including: ■■ ■■ ■■ ■■ ■■

Opening Reception and “Theme Night” Party AHJ Luncheon and Open Forum President’s Reception and Dinner/Dance Presentation of Stanley C. Lott Award Optional special tours

Hotel block now open! The breathtaking Fairmont Scottsdale resort offers you world-class hospitality in the Valley of the Sun, about 45 minutes from the Phoenix Sky Harbor International Airport. Hotel rooms at the TMA meeting rate will go fast, so visit www.tma.us now to find our special reservations link, or call 1-800-257-7544. Come to Scottsdale, make valuable connections, and take home information that will help you advance your business! Find detailed schedule, registration and housing information at www.tma.us. Sponsorships available! Contact John McDonald, TMA Vice President of Meetings, at: meetings@tma.us or 703-242-4670, ext. 17.

Preliminary Schedule (Subject to Change) Saturday, October 7 Morning Board of Directors Meeting Afternoon Executive Committee Meeting Evening Board and AHJ Dinner Sunday, October 8 Morning Committee Meetings Evening Welcome Reception/Buffet

18 | TMA Dispatch • www.tma.us

Monday, October 9 Morning AHJ Representatives Breakfast General Business Meeting/ Education Sessions Afternoon AHJ Open Forum and Luncheon Evening Theme Night Reception/ Buffet Tuesday, October 10 Morning Education Sessions

Evening Open for Networking/ Entertaining Wednesday, October 11 Morning Education Sessions Evening President’s Reception and Dinner/Dance View a complete preliminary schedule, including registration and spouse programs, at www.tma.us.

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www.tma.us • TMA Dispatch | 19

FALL OPS

2017 “Fall Ops” Offers Two Tours, TMA 2017 Fall Opera Unique Learning Opportunity tions M

he 2017 Fall Operations Management Seminar will take advantage of its location near Chicago-O’Hare Airport to offer not just one but two exciting facility tours: the Underwriters Laboratories headquarters and the Five Diamond-certified Walgreens Security Operations Center. “I am excited about the tours we are offering at this year’s Fall Ops,” said Joe Miskulin, a member of the TMA Education Committee and the TMA Proprietary Council. “The tour of Walgreens will be a great opportunity to see a Global Security Operations Center (GSOC) in action. And Walgreens is just two miles from the offices of UL.” “UL invites Fall Ops attendees to go behind the scenes for an interactive tour of UL headquarters,” said Mallori Levin, Global Marketing Manager, Building & Life Safety Technologies, Commercial & Industrial, UL LLC. “Participants will see first-hand the fire protection engineering facility and the security and signaling lab. They will gain insight into UL’s testing process, see testing in action, and learn how UL’s work can be utilized in the alarm industry.” Last year’s Fall Ops drew the usual praise from participants. “My first experience at Fall Ops was phenomenal,” said Chris Pelletier, Supervisor, Mobility Data Support / VoIP Service Delivery at West Safety Services. “It’s a great opportunity to meet and network with knowledgeable professionals within the alarm industry. The wide variety of panel topics and round table discussions ensured that everyone in attendance had the opportunity to learn something new.” “Fall Ops presents a special opportunity to exchange ‘live’ monitoring center business practices with managers and supervisors that face the same issues every day that 20 | TMA Dispatch • www.tma.us

you experience,” said John Brady, TMA Education Committee Co-Chair. “This is one of the best forums within which to learn from and exchange ideas with other monitoring center personnel from around the country. You will leave with multiple ideas on how to improve your team and operation, for sure.” The housing block at the Embassy Suites Rosemont Chicago O’Hare is now open. Visit www.tma.us to make your reservations for November 5-7. Registration will open later this spring.

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www.tma.us • TMA Dispatch | 21

TMA NEWS Ron Rothman is New Chair of TMA Marketing/ Communications Committee Ron Rothman, Senior Vice President of Sales & Business Development at AFA Protective Systems, Inc., is the new chair of the TMA Marketing and Communications Committee. This important committee creates, coordinates and disseminates targeted information to the industry and general public to advance TMA goals and strengthen its brand. “I’m looking forward to leading the Marketing and Communications Committee at this pivotal time in the association’s history – as we transition to our new name, The Monitoring Association, and the next stage in our mission to advance the professional monitoring industry,” said Rothman. Rothman joined AFA in 2015 and is responsible for Sales, Branch Development and M&A. Prior to joining AFA, Rothman most recently served for 5 years as President of Honeywell International’s $3B Global Security

and ADI Distribution Business. He started his career with ADEMCO (a division of the PITTWAY CORP) in the 1980s. Subsequently, PITTWAY was acquired by Honeywell in 1999. During his 32-year career with the company, he had a progression of Sales, Marketing and Management roles with the industry-leading businesses ADEMCO, First Alert Professional, AlarmNet, Northern, FBII and Genesis Wire in addition to many international brands.

Nigel Spinks to Lead the TMA Associate Members’ Liaison Committee TMA announced that Nigel Spinks is the new chair of the Associate Members’ Liaison Committee. In his new role he will represent Associate Members on the TMA Board of Directors. This committee advises the Board of the needs and concerns of Associate Members, and it provides input to the Membership and Education committees on their outreach and other

projects. The committee has begun working on a universal billing template and TMA event promotion, among other initiatives. Spinks, who was born and raised in London, England, is a sales management professional with more than 40 years in the security industry business. He has extensive experience in general management, manufacturing, product engineering and worldwide sales, particularly in the electronic manufacturing and telecommunication industries. For more than 24 years, he has worked for Tyco Safety Products, now part of Johnson Controls International, a multi-billion conglomerate with global operations.

Five Diamond Certification/ Renewal Period Now Open TMA is now accepting applications and renewals for the TMA Five Diamond Program. 2016 designations expire on April 30. TMA Five Diamond status gives alarm companies a competitive edge. Continued on page 24

2017 TMA Excellence Awards Is your company and your staff the best of the best? Get recognized for your efforts and success throughout the industry by applying for a 2017 TMA Excellence Award. Sponsored by SDM Magazine, these awards recognize outstanding FM Global, Intertek/ETL or UL-listed central stations and their exemplary personnel. Categories are: ■■

TMA Monitoring Center of the Year

■■

TMA Monitoring Center Manager of the Year

■■

TMA Monitoring Center Operator of the Year

■■

TMA Monitoring Center Support Person of the Year

TMA Monitoring Center Excellence Awards

2017

Winners receive extensive recognition in SDM and TMA Dispatch and acknowledgment in a special ceremony at ESX 2017. Entry deadline for 2017 is March 31. For more information, visit tma.us.

22 | TMA Dispatch • www.tma.us

Spring 2017

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www.tma.us • TMA Dispatch | 23

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TMA NEWS TMA provide support and resources to help companies publicize their status, including: ■■ Listing on the TMA website and in TMA Dispatch ■■ Online Marketing Tool Kit ■■ Annual TMA Five Diamond logo usage license ■■ Verification of status to the public when asked to vouch for your company ■■ Opportunity to apply for the TMA Excellence awards and to host the Fall Operations Management Seminar A complete list of 2016 Five Diamond companies is posted at www. tma.us. Please contact Malory Todd, member services coordinator, at mtodd@tma.us or 703-242-4670 x 24 for more information.

Free Webinar: Practical Uses of Analytics for Managing Your Business How can analytics help a gn you manage your business? On April 27, learn how they can help you deal with today’s top disruptors to monitoring companies, including changes in technology, failed installations, failed service events, changes in the competitive landscape, and customer dissatisfaction. This webinar, presented at no charge to TMA members, will review several uses of analytics, such as Voice of the Customer and Voice of the Process that, with some upfront planning, can be applied easily and quickly to diminish the impact of these issues. Viewers will leave with practical knowledge gained from the sharing and contrasting of TMA members’ views of the top disruptors they face, as well as their current and planned level of adoption of analytics. Presented by OnProcess Technology, a managed services provider specializing in complex, global serer ie

T MA

re Webin a tu

24 | TMA Dispatch • www.tma.us

vice supply chain operations – the flow of people, parts and services post-sales. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement help clients quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences. Register today at www. tma.us. The TMA Technology Committee has an exciting slate of “Tech Talk” webinars planned for 2017. Can’t view in real time? TMA members can view archived TMA Signature Series and Tech Talk webinars at any time at www.tma.us. If your company is interested in finding out how to present a webinar, or you have an idea for a topic, contact TMA Vice President of Education and Training Julie Webber at education@tma.us.

TMA Staff Changes TMA Vice President of Membership and Programs Becky Lane retired from the association at the end of 2016. Lane spent ten years at the organization and was instrumental in its growth and success over that period, particularly in the Five Diamond and ASAP programs. “We sincerely thank Becky for her years of dedication to our association and industry,” said TMA President Pam Petrow. TMA is pleased to announce the return of former staffer Celia Besore as Vice President of Membership and Programs. After a distinguished tenure as TMA VP of Marketing and Communications, Besore left in 2010 to become the executive director of the National Association of Hispanic Nurses. She holds an MBA from George Mason University and the prestigious Certified Association Executive

certification from the American Society of Association Executives (ASAE). She is also member of the ASAE board of directors. She can be reached at cbesore@tma.us or membership@tma.us or at 703-2424670 x18. “We are thrilled to have Celia’s experience and enthusiasm back at TMA,” said Petrow. “She is a great addition who will immediately have a positive impact on our membership.”

TMA Steps Up “Next Gen” Outreach The TMA Membership Committee launched its “Next Gen” initiative at the 2016 Annual Meeting in Marco Island. “I did not anticipate there to be such a strong next generation presence,” said Corey Boggs, general manager, Richmond Alarm, while describing his experience. “I was able to network with, and hang out socially with several next generation business owners like myself. We all have similar challenges and I have already used some of these new contacts to bounce ideas off of.” “The Next Gen initiative continues to take shape,” said Alan Gillmore, co-chair of the Membership Committee. “We’ve had several successful brain-storming calls since our launch in Marco Island. Right now we are working diligently to craft and message the value of engagement for the Next Generation of leadership in our industry, and to establish a regular schedule for meetups including ISC, ESX and Fall Ops. Some will be TMA-dedicated and some will be joint initiatives with other industry associations.” Watch for announcements in Signals over the next months. CORRECTION: The announcement in Winter 2016 Dispatch that Rick Sheets had become the chair of TMA’s Government Relations committee contained an error. He has 26, not 2, years of industry experience. Dispatch regrets the error. Continued on page 24 Spring 2017

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www.tma.us • TMA Dispatch | 25

TMA NEWS

INDUSTRY NEWS Call for Entries for Police Dispatch Quality Award (PDQ) Security companies nationwide are invited to compete for one of the industry’s most prestigious awards, The Police Dispatch Quality Award (PDQ). The PDQ is sponsored by The Security Industry Alarm Coalition (SIAC), the False Alarm Reduction Association (FARA), Security Sales and Integration Magazine and Honeywell Security. The award is also endorsed by the Installation Quality (IQ) Certification program. “We are looking for companies that exemplify an all-out-effort to reduce false alarms by implementing Enhanced Call Confirmation (ECC) and other features known to reduce false alarm dispatches such as training customers and working closely with law enforcement,” said Stan Martin, SIAC executive director. The winner will receive $1,000 for hotel and airfare to attend ESX in June 2017 where they will participate in the award ceremony. The winner is featured in a major article in Security Sales and Integration Magazine. For more information, visit siacinc.org. Entry deadline: April 28.

Law Enforcement Organizations Release Policy on Use of Force In January, 11 leading law enforcement leadership and labor organizations released a National Consensus Policy on Use of Force. The organizations said, in part, “As part of our shared commitment to advancing the law enforcement profession, while upholding our commitment and duty to serve the public and preserve all human life, we convened as a group to examine the issue of use of force by law enforcement officers. We discussed current trends on the topic, and worked to develop areas of consensus to provide a sample policy to law enforcement agencies as they seek to enhance existing guidelines for the use of de-escalation techniques, less-lethal force, and deadly force.” 26 | TMA Dispatch • www.tma.us

The organizations include: ■■ Association of State Criminal Investigative Agencies ■■ Commission on Accreditation for Law Enforcement Agencies ■■ Fraternal Order of Police ■■ Federal Law Enforcement Officers Association ■■ International Association of Chiefs of Police ■■ Hispanic American Police Command Officers Association ■■ International Association of Directors of Law Enforcement Standards and Training ■■ National Association of Police Organizations ■■ National Association of Women Law Enforcement Executives ■■ National Organization of Black Law Enforcement Executives ■■ National Tactical Officers Association This consensus policy takes into account and reflects the broad views and experience of the field--ranging from a line officer to an executive. It reflects the best thinking of all consensus organizations and is solely intended to serve as a template for law enforcement agencies to compare and enhance their existing policies. The 11 groups will continue to provide further guidance to the field by releasing a consensus policy discussion paper in the near future. The consensus policy discussion paper will provide additional information regarding the elements found in the consensus policy, as well as the rationale for the policy directives related to de-escalation and the use of less-lethal and deadly force. For more information and to view the policy, visit iacp.org.

IACP Issues Statement on Immigration Related Executive Orders On January 27, U.S. President Donald Trump issued an Executive Order on “Protecting the Nation From Foreign Terrorist Entry into the United States.” The International Association

of Chiefs of Police responded that while the organization recognizes that the measures outlined in the executive order were implemented so to enhance the security of the United States, it believes that, to minimize confusion and ensure the effectiveness of these changes, it is critically important that they be implemented in a carefully thought out and structured fashion. IACP stated in a press release that “there have also been recent reports that the Trump Administration is considering using state and local law enforcement agencies in the apprehension and removal of illegal aliens in the United States. … However, the IACP has, and will continue to strongly oppose any initiative that would mandate that state and local law enforcement agencies play a role in the enforcement of federal immigration law. The IACP believes that the issue of state, tribal, or local law enforcement’s participation in immigration enforcement is an inherently local decision that must be made by law enforcement executives, working with their elected officials, community leaders, and citizens.” For more information, visit iacp.org.

CANASA Appoints New Executive Director As of February 13, CANASA has a new Executive Director — association executive and publishing veteran J. David Ritter. Ritter has more than 30 years’ experience in business-to-business and business-to-consumer professional services. He has most recently served as President and CEO of the Canadian Jewellers Association, Vice-President of Canada Law Book Inc., Executive Vice-President of CLB Media Inc., and president of Gadikin International. Spring 2017

TMA MEMBER NEWS The Monitoring Association is pleased to share news from and about TMA members. Send your news items and announcements to communications@tma.us.

Custom Alarm Honored by Honeywell Custom Alarm received two awards at the Honeywell CONNECT 2016 conference: the Community Service Award and the Circle of Excellence Award. The Community Service Award was presented to the Custom Alarm team because of philanthropic efforts with Rochester, MN and Olmsted County National Night Out and the Minnesota Children’s Museum of Rochester. The Circle of Excellence Award was presented in recognition of dealers that display quality service and have embraced the Honeywell authorized dealer program.

LPQ and LPC certifications. Vector Security began awarding the scholarships in 2009 in support of career development and continuing education for professionals in this important and rapidly-growing industry. The scholarships cover all course and examination fees for retail loss prevention professionals who wish to obtain LPF’s Loss Prevention Qualified (LPQ) or Loss Prevention Certified (LPC) certifications. Anyone currently in the loss prevention industry, or has an interest in the industry, may apply for an LPQ scholarship. Learn more at www.vectorsecurity.com/lpfscholarship.

Its Payd a Finalist at the 2016-2017 Cloud Awards

Midwest and Per Mar Announce Promotions

ItsPayd was a finalist in the 20162017 Cloud Awards Program in two categories. Now entering its seventh year, the cloud computing awards program celebrates excellence and innovation in the rapid-growth cloud computing market. Entries from all over the globe are accepted from organizations of any size and include start-ups and government bodies. More than 300 organizations entered. ItsPayd CEO Ken Green said, “In such a competitive year it’s a special honor for ItsPayd to be recognized in the B2B Customer Strategy and Most Promising Start-Up categories.”

Vector Scholarship Deadline is March 31 Vector Security, Inc., is accepting applications for its 2017 Loss Prevention Foundation (LPF) scholarship program through March 31. The scholarships provide financial support to loss prevention professionals — or those who have an interest in loss prevention – seeking to obtain Spring 2017

Midwest Alarm Services announced the promotion of Tracy Warwick to the position of Regional Service Manager. He is responsible for the operations of the direct facility management portion of the life safety business including inspections, service, and small projects. Warwick holds a NICET level II in fire alarm. He has been with Midwest Alarm Services for 11 years as a Senior Technician. Kevin Hess has been promoted to the position of Midwest’s Regional Operations Manager, responsible for the overall operations of our installation department in Iowa, Wisconsin, Illinois, and

Nebraska. Hess, who holds a NICET level II in fire alarm, joined Midwest Alarm as a Technician in July 2015. Midwest’s Michael Wells has been promoted to Business Development Manager. Wells is responsible for managing the direct sales staff in Iowa, Wisconsin, Illinois, and Nebraska for life safety products and services. He holds a NICET level II in fire alarm. Wells has been with Midwest for 13 years starting out as an Inspector, then was promoted to a Service Technician, and most recently served as a Sales Consultant. Per Mar Security Services has named Rusty O’Neill of Minocqua the Operations Manager for the Northern Wisconsin area. He previously served as a technician with Per Mar for 10 years. Russ Nickerson has been named the Per Mar Operations Manager for the Bemidji area. He brings with him 30 years of communication, engineering and management experience.

www.tma.us • TMA Dispatch | 27

TMA NEW MEMBERS The Monitoring Association is pleased to welcome the following new members to the association family.

North American-Voting

Proprietary

Cen-Signal Columbus, GA

Augusta University & Georgia Regents Health System Augusta, GA

Cen-Signal was founded in 1965 by Blanford Davenport and is still owned and operated by the Davenport family. The company began as an installation company and soon began answering their own alarm calls, along with alarm calls for other local alarm companies. In 1984, the company began to focus solely on wholesale monitoring and received their UL listing. Today, Cen-Signal monitors alarms across the country and is active in several local, state and national alarm associations. www.censignal.com

Security Signal Devices, Inc. (SSD) Anaheim, CA Founded in 1968 with the mission of providing customers with high-quality “Advanced System Solutions” and superior customer service, SSD is one of the nation’s largest independently owned security companies serving residential, commercial, retail, financial, government and Fortune 100 clients. SSD offers industry-best products and services including Intrusion, Fire Life Safety, Access Control, Virtual Keypad and Video Surveillance backed by a dedicated team of professionals. www.ssdalarm.com

Augusta University Medical Center is expanding to include more services for educational training and hospital care. The center has built a proprietary center for monitoring access control, parking, elevator and more and expects to train more than 100 operators within the first year of operation. www.augusta.edu

Associate

Renova Technology Norcross, GA Renova Technology (established in 1996) is industry-renowned as a “best-in-class” after-market B2B repair services provider. Renova’s core competency is the component/board level-repair or rework of mid-to-large volumes of complex electronic circuit boards, assemblies, and complete systems for Security Integrators, Commercial Security Integrators and Retail Operations that maintain their Surveillance Equipment internally. Renova’s services have been documented to drive down their customers’ service costs and increase brand loyalty. www.renovatechnology.com

SecureNet Technologies Lake Mary, FL SecureNet builds technology that makes homes and business spaces safer, more convenient, and enjoyable. Founded in the early 90s as a systems integrator in the security and protection industry, the company’s growth led to their own central monitoring station and the development of the SecureNet platform, a monitoring platform that can be utilized as a full automation system for central stations. The platform can integrate seamlessly with other leading central station automation software, providing legacy systems with the latest interactive services. www.securenettech.com

Regular Non-Voting

U.S. Security Associates, Inc. Fullerton, CA U.S. Security Associates (USA) has provided security services to Fortune 500 firms, healthcare organizations, schools and universities, government agencies, and a variety of commercial and residential properties since 1955. While comprehensive security service capabilities fuel the demand for consulting and investigative services, the top service is uniformed security services. The company is broadening its portfolio to include specific access control and monitored video. www.securityassociates.com

A Practical Guide to Fire Alarm Systems – 4th Edition This definitive guide is designed for the “lay reader” as well as for fire and insurance professionals and industry personnel. ■■ ■■ ■■ ■■ ■■ ■■

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28 | TMA Dispatch • www.tma.us

Spring 2017

LABOR LAW

National Overtime Rule Update: Delays and Appeals By Kelly H. Kolb

s previously reported, last November a Federal District Court in Texas enjoined implementation of the U.S. Department of Labor’s (DOL) revised rule (“Rule”) which would have substantially raised the minimum salary threshold for while collar overtime exemptions under the Fair Labor Standards Act. State of Nevada v. U.S. Department of Labor, No. 4:16-CV-00731 (November 22, 2016). While the DOL has appealed that decision, the appeal appears headed nowhere and the Rule appears to be on life support. However, progressives believe they have a workaround. Following the District Court’s action enjoining implementation of the Rule, the DOL immediately appealed the decision to the 5th Circuit Court of Appeals. The DOL then sought and obtained approval from the 5th Circuit to fast track briefing of the appeal. Under the expedited briefing schedule approved by the Court, all briefs were to have been submitted by 1/31/17. However, five days after President Trump was sworn in, the DOL reversed course and asked that briefing be delayed until March 2, 2017, “to allow incoming leadership personnel adequate time to consider the issues.” President Trump’s nominee for Labor Secretary, Andrew Puzder, has previously expressed strong disapproval of the Rule and of government regulation in general. Puzder’s confirmation hearing has been rescheduled to February 16. If confirmed, one of his first acts could be to withSpring 2017

draw the pending 5th Circuit appeal before the 5th Circuit has an opportunity to consider final briefing, hear oral arguments or issue an opinion. This would leave the injunction intact and effectively kill the Rule. Anticipating this course of action, the AFLCIO has asked to join in the appeal, arguing that it does not expect the DOL to continue to pursue the appeal and that it should be allowed to step into the shoes of the DOL. Regardless of the outcome of the appeal, progressives in the few states controlled by Democrats have expressed their intent to introduce State versions of the Rule. These State level (and conceivably, County or City level), if passed, would not be pre-empted by the Fair Labor Standards Act or its regulations or the District Court injunction. This potential patchwork quilt of overtime requirements differing from State to State will create an administrative headache for multistate employers. What will happen next? Your guess is as good as mine. What should you do now? Stay tuned.

President Trump’s nominee for Labor Secretary, Andrew Puzder, has previously expressed strong disapproval of the Rule and of government regulation in general.

Kelly H. Kolb, Esq., is an attorney at TMA member Buchanan, Ingersoll & Rooney, PC

www.tma.us • TMA Dispatch | 29

REGULATORY UPDATE Wireless Report

By John Prendergast

FirstNet Developments FirstNet RFP Status — FirstNet has yet to award the contract for the vendor that will build and operate the Nationwide Public Safety Broadband Network. On October 17, 2016, two of the RFP bidders—Rivada Mercury and pdvWireless—were informed by the U.S. government that their proposals had been eliminated from consideration. This left AT&T as the one publically known bidder still in consideration, although FierceWireless’ editor Monica Alleven contends even though they are part of the Rivada Mercury consortium, Nokia and Ericsson stand to win in terms of the FirstNet project anyway, as they are long-time vendors of now-favorite AT&T. On November 21, 2016, Rivada Mercury filed a lawsuit in the U.S. Court of Appeals of Federal Claims over what Rivada said is the illegal and wrongful exclusion of the consortium from the FirstNet procurement process. According to Congressional Research Service, the lawsuit is expected to delay the contract award until March 1, 2017, at the earliest, although further delays are possible depending on the resolution of the lawsuit. FirstNet, for its part, has indicated that its top priority for 2017 is state planning consultation. Alarm Operation status as “public safety”: FirstNet has not yet acted on AICC’s proposal that alarm operations be classified as “public safety” for purposes of having prioritized access to the NPSBN. 30 | TMA Dispatch • www.tma.us

FCC NPRM re Central Station Channel Restriction On December 8, 2016, we met with LMCC to present a proposed consensus plan concerning the FCC’s proposal to remove the central station restriction from the non-nationwide channels reserved for alarm operations. The consensus plan would: ■■ allow non-central station access to the urbanized primary (voice) channels for FB8 (centralized trunking) systems only, ■■ under certain circumstances, allow access to the nationwide primaries, upon concurrence of CSAA pursuant to a waiver request ■■ require all such applicants to obtain CSAA concurrence in the coordination process ■■ protect the low power central station offsets from non-central station applicants ■■ prevent the coordination and grant of any application that would deprive central stations of the last available primary channel pair. LMCC voted to approve the consensus plan that same day. On December 22, CSAA/AICC submitted reply comments to the FCC advocating the adoption of the consensus plan, and LMCC did the same. On January 10, 2017, CSAA/AICC met with the FCC Wireless Telecommunications Bureau staff to advocate the consensus plan. CSAA/AICC has formulated proposed rule changes and protocol, and circulated them to LMCC for review and input before submitting to the FCC.

FCC to Re-examine and Possibly Revise or Eliminate Portions of Part 90 Private Radio Rules By Federal Register notice issued February 3, 2017 (82 FR 9282), the

FCC has invited members of the public to comment on whether any revisions or deletions should be made to various rules, including the Part 90 Rules governing Private Land Mobile Radio operations (including the central station frequencies), as well as the Part 1 Rules governing general procedures and certain aspects of wireless operations. These rules are to be reviewed pursuant to section 610 of the Regulatory Flexibility Act of 1980, as amended (RFA). The purpose of the review is to determine whether Commission rules whose ten-year anniversary dates are in the years 2011-2014 should be continued without change, amended, or rescinded in order to minimize any significant impact the rules may have on a substantial number of small entities. Upon receipt of comments from the public, the Commission will evaluate those comments and consider whether action should be taken to rescind or amend the relevant rule(s). Comments may be filed on or before May 4, 2017. Of obvious interest to the alarm industry is the possible modification of the rules governing the central station frequencies. A significant modification of the central station rules is already underway, as part of WP Docket No. 16-261 issued last August. But it will still be advisable for AICC to examine the Part 1 and Part 90 rules to see if any other changes would be useful to the industry; and to monitor what others are saying, so as to address any proposals that would be harmful to alarm interests.

Legislative Update H.R.582, S.123 - Kari’s Law Act of 2017 House: Introduced 01/17/2017, Latest Action 01/24/2017 Received in the Senate and Read twice and referred to the Committee on Commerce, Science, and Transportation. Senate: Introduced 01/12/2017,

Spring 2017

REGULATORY UPDATE Latest Action 01/24/2017 Committee on Commerce, Science, and Transportation. Ordered to be reported without amendment favorably. This bill amends the Communications Act of 1934 to require multi-line telephone systems to have a default configuration that allows users to directly initiate a call to 9-1-1 (without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit “9”) from any station equipped with dialing facilities. Businesses installing such systems must configure the systems to provide a notification to a central location at the facility where the system is installed when a person at the facility initiates a call to 9-1-1 using the system, provided that the system is able to be so configured without an improvement to the hardware. The alarm industry will want to ensure that, if this legislation is enacted, any configuration changes made to comply do not interfere with existing arrangements between central stations and PSAPs. H.R.588 - Securing Access to Networks in Disasters Act Introduced 01/17/2017 Latest Action: 01/24/2017 Received in the Senate and Read twice and referred to the Committee on Commerce, Science, and Transportation. This bill directs the FCC to conduct a study on network resiliency during times of emergency. Specifically, the FCC is to a conduct a study on the public safety benefits and technical feasibility and cost of— (1) making telecommunications service provider-owned WiFi access points, and other communications technologies operating on unlicensed spectrum, available to the general public for access to 9–1–1 services, without requiring any login credentials, during times of emergency when mobile service is unavailable; (2) the provision by non-telecommunications service provid-

Spring 2017

er-owned WiFi access points of public access to 9–1–1 services during times of emergency when mobile service is unavailable; and (3) other alternative means of providing the public with access to 9–1–1 services during times of emergency when mobile service is unavailable. H.R.686 - “Developing Innovation and Growing the Internet of Things Act” or “DIGIT Act”. Introduced 01/24/2017 Latest Action: 01/24/2017 Referred to the House Committee on Energy and Commerce. This bill requires the creation of a working group of Federal stakeholders for the purpose of providing recommendations and a report to Congress related to the aspects of the Internet of Things. Duties of the working group are to include: (1) identify any Federal regulations, statutes, grant practices, budgetary or jurisdictional challenges, and other sector-specific policies that are inhibiting or could inhibit the development of the Internet of Things; (2) consider policies or programs that encourage and improve coordination among Federal agencies with jurisdiction over the Internet of Things; (3) consider any findings or recommendations made by the steering committee and, where appropriate, act to implement those recommendations; and (4) examine— (A) how Federal agencies can benefit from utilizing the Internet of Things; (B) the use of Internet of Things technology by Federal agencies as of the date the working group performs the examination; (C) the preparedness and ability of Federal agencies to adopt Internet of Things technology in the future; and (D) any additional security measures that Federal agencies

may need to take to— (i) safely and securely use the Internet of Things; and (ii) enhance the resiliency of Federal systems against cyber threats to the Internet of Things. The working group is required to consult with nongovernmental stakeholders, including a steering committee; information and communications technology manufacturers, suppliers, service providers, and vendors; subject matter experts representing industrial sectors other than the technology sector that can benefit from the Internet of Things, including the agriculture and health care sectors; small, medium, and large businesses; think tanks and academia; nonprofits and consumer groups; rural stakeholders; and other stakeholders with relevant expertise. Given the alarm industry’s growing role in the IoT, AICC and its members will want a seat at the table. S. 19 - “Making Opportunities for Broadband Investment and Limiting Excessive and Needless Obstacles to Wireless Act” or the “MOBILE NOW Act” Introduced 01/03/2017 Latest Action: 01/24/2017 Committee on Commerce, Science, and Transportation. Ordered to be reported with an amendment in the nature of a substitute favorably. The MOBILE NOW Act has several aims that may impact the alarm industry, particularly with regard to interference concerns. The Act requires the FCC to set a goal of making a total of 500 megahertz of Federal and non-Federal spectrum available on a licensed or unlicensed basis for wireless broadband use, and at least 255 megahertz of Federal and non-Federal spectrum below the frequency of 6000 megahertz for mobile and fixed wireless broadband use by 2020. This excludes the frequencies between 1695 and 1710 megahertz; 1755 and 1780 megahertz; 2155 and 2180 megahertz; and 3550 and 3700 megahertz.

www.tma.us • TMA Dispatch | 31

REGULATORY UPDATE It goes on to require the FCC to conduct a number of studies to determine the feasibility of allowing commercial service in various spectrum: 1) Millimeter Wave band, between 24250 and 24450 megahertz; 25050 and 25250 megahertz; 31800 and 33400 megahertz; 42000 and 42500 megahertz; 71000 and 76000 megahertz; and 81000 and 86000 megahertz, except for any frequencies with Federal allocations. 2) 3GHz band, specifically between 3700 megahertz and 4200 megahertz. It also requires the FCC to adopt rules that permit unlicensed services “where feasible” to use any frequencies that are designated as guard bands, and to protect frequencies allocated after the date of enactment develop a national plan for making additional radio frequency bands available for unlicensed operations. The plan must identify an approach that ensures that consumers have access to additional spectrum to conduct unlicensed operations in a range of radio frequencies to meet consumer demand; recommend specific actions by the FCC and the NTIA to permit unlicensed operations in additional radio frequency ranges that the FCC finds are appropriate. Given the alarm industry’s use of unlicensed spectrum, it will be important to follow the progress of both this Act and any resulting rules to ensure continued stability of alarm operations. S. 134 - Spoofing Prevention Act of 2017 Introduced 01/12/2017 Latest Action: 01/24/2017 Committee on Commerce, Science, and Transportation. Ordered to be reported with an amendment in the nature of a substitute favorably. This bill expands the prohibition on misleading or inaccurate caller identification information to include any voice service or text messaging service, the definitions of which are slightly broader than in the current

32 | TMA Dispatch • www.tma.us

rules, and capture recent advances in technology (primarily VoIP). Some AICC members have expressed interest in an FCC proceeding regarding spoofing in 911 and other emergency apps. This legislation does not cover such spoofing, and the alarm industry may consider addressing the issue here. H.R. 511 - Power And Security Systems (PASS) Act Introduced 01/12/2017 Latest Action: 01/24/2017 Received in the Senate and Read twice and referred to the Committee on Energy and Natural Resources. The Act would extend the exemption for external power supplies that are designed to be connected to a security or life-safety alarm or surveillance system component from the No-Load Mode energy efficiency standards to include units manufactured after July 1, 2017. The No-Load Mode energy efficiency standards require subject devices to have a nameplate output of not more than 250 watts and a maximum consumption of 0.5 watts. AICC has been working closely with SIA and ESA to get this legislation passed, as without the exemption transformer prices would escalate greatly without any power savings.

Wireline Report

By Mary J. Sisak

House Bill Addresses Service Quality of Intermediate Carriers The U.S. House of Representatives recently passed H.R 460, Improving Rural Call Quality and Reliability Act of 2017, which could be a vehicle to address an issue identified by the alarm industry, namely, call

completion issues caused by the use of intermediate carriers by interexchange carriers. H.R. 460 would require “intermediate providers” to register with the FCC and comply with the service quality standards set by the agency in order to improve call quality from long distance or wireless calls in rural areas throughout the country.

FCC Will Not Defend Order Opposed by Current Republican Majority Counsel for the FCC has informed the US Court of Appeals for the DC Circuit that the FCC has abandoned, and its counsel will no longer defend, certain aspects of its Inmate Calling Service Order that the two Republican Commissioners who make up the majority of the current FCC voted against. While the alarm industry is not impacted by the Inmate Calling Service Order, the FCC may take the same position in other matters that come before the FCC or the courts that are of interest to the alarm industry.

FCC Conducts Trial of Publicly Releasing Draft Items Circulated for Vote FCC Chairman Ajit Pai announced a pilot program to release to the public the texts of draft items scheduled for votes at FCC meetings. The program is intended to increase transparency at the FCC and improve discussions on draft orders. To begin this experiment, the FCC released draft orders for two items that are scheduled for vote at the February 23 FCC meeting. Chairman Pai stated that the FCC will assess how the process works and, if it goes well, it could become the norm for the FCC to release draft orders. This would give stakeholders specific information on the issues and arguments on which the FCC will vote, which should allow stakeholders to better advocate on these issues. The FCC noted that under ComSpring 2017

REGULATORY UPDATE mission rules, Commissioners are not allowed to discuss the contents of non-public documents without permission from the Chairman. As a result, when draft orders are not released, the Commissioners cannot “even tell stakeholders who met with them to advocate specific approaches if the issue they wanted to discuss was not even a part of the draft item.” Chairman Pai stated that it is his understanding that the public release of the drafts removes this restriction on Commissioners. Chairman Pai also noted that legislation passed by the House, the proposed Federal Communications Process Reform Act (HR 290), included provisions to require the

release of draft items, among other reforms.

Small Broadband ISPs to be Exempt from Enhanced Transparency Requirements At its meeting on February 23, 2017, the FCC will consider an order to grant broadband ISPs with no more than 250,000 subscribers a five-year exemption from the enhanced transparency requirements adopted in the FCC’s 2015 open Internet order. The FCC had granted an enhanced transparency exemption for ISPs with 100,000 or fewer subscribers in its 2015 order, which was extended until Dec. 15, 2016 and, thereafter expired. The current draft

order renews and expands the exemption to more and larger entities. Chairman Pai has announced that he and Commissioner O’Rielly have both already voted in favor of the exemption. In a statement, Chairman Pai noted that the proposed waiver in the draft order mirrors the provisions of the Small Business Broadband Deployment Act (HR 288) passed by the House and introduced in the Senate. John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit www.bloostonlaw.com.

CALENDAR OF TMA EVENTS ESX 2017 June 13-16 Nashville, TN

TMA Annual Meeting October 7-11 Scottsdale, AZ

TMA Fall Operations Management Seminar November 5-7 Rosemont, IL Details at www.tma.us

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services. As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry. Coverage options include: • • • • • • •

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Spring 2017

www.tma.us • TMA Dispatch | 33

LEVEL 1

Monitoring Center Operator Level 1 Training Graduates

USA and international graduates completed November 1, 2016–January 31, 2017

First

Last

Company

Date Taken

First

Last

Company

Date Taken

Jonathan

Adler

Paragon Systems Inc.

12/20/16

David

Casalie

Augusta University Police Department

12/8/16

Marco Aguiar

Sony

1/31/17

Sarai

Castaneda

Monitronics International

12/3/16

John

Aguilar

WM Security Services, Inc

11/5/16

Leslie

Castillo

Life Alert Emergency Response, Inc.

1/20/17

Maria

Aguirre

Vivint Inc.

11/7/16

Maureen

Caufield

Towne Monitoring Service

1/22/17

Dillon Allen

VRI

11/21/16

Brandon

Cepeda

SecureSafe Solutions

11/12/16

Alex

Allendale

CPI Security Systems, Inc.

1/17/17

Evarardo

Cevallos

Advanced Systems Supply, S. A. (PA)

1/16/17

Bryan

Alvarado Cruz

G4S (CR)

1/12/17

Kelly

Chalmers

Electronix Systems CSA, Inc.

11/5/16

Kelechi

Amechi

ADT Canada Inc. / Reliance Protectron (CA) 12/30/16

Andrea

Chamberlain

Quinte Kawartha Alarm Systems (CA)

1/20/17

Elias

Amini

National Monitoring Center

12/16/16

Kimberly

Chamberlain

Vivint Inc.

11/15/16

Steven

Andrade

Affiliated Monitoring

11/17/16

Alvin

Chamorro

Interface Security Systems

12/18/16

Christian

Andrews

Federal Response Center

12/6/16

Jennifer

Chateauneuf

CCAQ (CA)

11/11/16

Tara

Andrews

Global Monitoring Solutions

12/25/16

Jessina Chavez

VRI

12/19/16

Milissa

Archuleta

Time Warner Security

11/2/16

Schelby Christman VRI

12/6/16

Brittany

Argott

Life Alert Emergency Response, Inc.

1/17/17

Andre

Clark

Paragon Systems Inc.

12/7/16

Karen

Arguin

ADT Canada Inc. / Reliance Protectron (CA) 1/23/17

Krystal

Clark

Alarm Specialist Corp

12/23/16

Da’Myra Ashe

VRI

12/19/16

Christine

Clasper

Peak Alarm Company

1/28/17

Debora

Ayala

Life Alert Emergency Response, Inc.

1/10/17

Amy

Clayton

Vivint Inc.

11/6/16

Greg

Bach

CVS Health

12/29/16

Rick

Cleveland

Thrivent Financial

12/15/16

Tajinder

Bagri

ADT Canada Inc. / Reliance Protectron (CA) 1/5/17

Brenna

Collins

Monitoring America Alarm Co-Op

11/27/16

Vicky

Baker

ADS Security L.P.

1/19/17

Jennifer Combs

VRI

12/19/16

Adrian

Baldonado

Guardian Protection Services

12/20/16

Diana

Corado

Life Alert Emergency Response, Inc.

1/20/17

Julie

Barnes

Federal Response Center

11/30/16

Timothy

Corbin

Augusta University Police Department

12/15/16

Manuel

Barron

Alarm Specialist Corp

12/24/16

Fabiola

Correa

Life Alert Emergency Response, Inc.

1/6/17

Cindy

Bautista

Life Alert Emergency Response, Inc.

1/11/17

Jairo

Coto Araya

G4S (CR)

1/12/17

Shane

Bellon

Life Alert Emergency Response, Inc.

1/10/17

Jeff

Coulter

Fifth Third Bank

11/7/16

Amy

Birdsley

Engineered Protection Systems, Inc.

11/15/16

Jessica Craig

VRI

12/19/16

Tyler

Blakeman

Time Warner Security

11/8/16

Carolos

Cruz

Alarm Specialist Corp

12/23/16

Morgan

Blanchard

Vivint Inc.

11/4/16

Sean

Cruz

Life Alert Emergency Response, Inc.

1/8/17

Dave

Blum

Checkview Corporation

11/7/16

Clarissa

Daley

Interface Security Systems

12/24/16

Taylor

Boesen

Per Mar Security Services

1/25/17

Robin

Daniel

Augusta University Police Department

12/15/16

Cornelius

Boggs

Monitor America

11/12/16

Amanda

Davis

Life Alert Emergency Response, Inc.

1/8/17

Gayle

Boocock

APS Security Ltd/ACME Protective

11/22/16

Branden

Davis

Vector EAST

11/7/16

Breauna

Davis

Vivint, Inc.

1/19/17

Systems Limited (CA)

Amber Bourgeios Acadian

12/21/16

Romeo

Davis

Vivint, Inc.

1/15/17

Sunshine

Brabazon

Augusta University Police Department

12/16/16

Sara

Davis

Global Monitoring Solutions

12/28/16

Reginald

Brown

Affiliated Monitoring

11/6/16

Yasmine

Davis

Securitas Electronic Security

11/21/16

Sade

Brown

Vector EAST

1/18/17

Tory

Dawson

Crime Prevention Security Systems, LLC

11/16/16

Doug

Brown

Interface Security Systems

1/4/17

Justin

Day

ADS Security L.P.

1/26/17

Gwen Bryant

VRI

11/22/16

Danielle

Deehl

Alarm Specialist Corp

12/16/16

Jerrica

Burrell

Interface Security Systems

11/3/16

Eric

Deschenes

ADT Canada Inc. / Reliance Protectron (CA) 11/29/16

Alexandria

Calderon

Augusta University Police Department

12/18/16

Leonard

DiBello

Time Warner Security

11/8/16

Celeste

Calderon

Interface Security Systems

1/8/17

Katherine

Dickerson

Vivint Inc.

11/7/16

Allan

Calvo Quiros

G4S (CR)

1/12/17

Anthony

Diodati

Vector WEST

12/15/16

Samantha

Camacho

Monitronics International

11/17/16

Amanda Donaldson VRI

12/19/16

Jose Luis

Camacho Pacheco G4S (CR)

1/12/17

Sarah

Dulaney

iWatch Communications

12/30/16

Angelica

Camargo

Life Alert Emergency Response, Inc.

1/20/17

Teundria

Dunson

Central Station, Inc.

11/10/16

Anthony

Campbell

Time Warner Security

11/8/16

Jerrica

Duong

Paladin Security Group (CA)

1/20/17

Matt

Canedy

Thrivent Financial

1/28/17

Edgar

Duran

Interface Security Systems

1/30/17

Jordy

Cano Castro

G4S (CR)

1/12/17

Skyler

Eadie

ETC Communications, LLC

12/6/16

Andrea

Capistran

Life Alert Emergency Response, Inc.

1/7/17

Ebony

Eaton

Vivint, Inc.

1/18/17

Erika

Carbajal

Monitronics International

12/11/16

Brennen

Edwards

Vivint Inc.

11/4/16

Margaret

Carranza

Life Alert Emergency Response, Inc.

1/26/17

Karon

Edwards

THRIVE Intelligence

11/6/16

34 | TMA Dispatch • www.tma.us

Spring 2017

Last

Company

Date Taken

First

Last

Company

Date Taken

Daniel

Eller

COPS Monitoring - Tennessee

11/10/16

Valerie

Henderson

Monitronics International

11/20/16

Beth

Enriquez

Checkview Corporation

11/5/16

Eric

Hernandez

Interface Security Systems

1/5/17

Karen

Espino

Monitronics International

12/9/16

Kristen

Hernandez

United Central Control

1/6/17

Jiji

Espinosa

Life Alert Emergency Response, Inc.

1/16/17

William

Hernandez

Monitronics International

11/5/16

Rosa Ewing

VRI

11/21/16

Abby

Herrera

National Monitoring Center

1/26/17

Amanda Farley

VRI

11/7/16

Jose

Herrera

United Central Control

1/2/17

Jesse

Felmy

Dynamark Monitoring

11/22/16

Henry

Herrera Camacho G4S (CR)

1/13/17

Kristina

Fernandez

ADT Canada Inc. / Reliance Protectron (CA) 11/27/16

Jessica

Hines

Vector WEST

11/2/16

Johnifer Fleming

VRI

12/6/16

Kyle

Hogarbome

Time Warner Security

11/8/16

Gabriel

Flores

Vivint, Inc.

1/10/17

Yvonne Hollman

VRI

12/6/16

Kayla

Floyd

Washington Alarm

11/17/16

Caleb Hopkins VRI

11/7/16

Nathan

Fohrman

Custom Communications Inc

12/9/16

Kathy

Howard

Federal Response Center

12/5/16

Kayla

Fort

CenturyTel Security Systems

1/3/17

Jessica

Howe

Vivint Inc.

11/4/16

AnnMari

Foster

Vivint, Inc.

1/17/17

Kaitlin

Hulet

Vivint Inc.

11/3/16

Bryant

Foster

Interface Security Systems

12/30/16

Alysha

Hurley

Augusta University Police Department

12/10/16

Camen

Frater

Interface Security Systems

1/30/17

Kaylene

Hutchens

Vivint Inc.

11/7/16

Ashley

French

Central Monitoring Services

11/19/16

Natasha

Inniss

Global Tech Systems Ltd (BS)

12/5/16

Naomi

French

Siemens Industry, Inc.

1/19/17

Christopher

Ippolito

Monitor America

12/20/16

Elizabeth Fulmer

VRI

12/6/16

Donald

Jackson

Monitor America

11/30/16

Tabatha Gabbard

VRI

11/7/16

Seth

Jambor

Monitor America

12/27/16

Joanne

Gadi

Life Alert Emergency Response, Inc.

1/12/17

Joel

Jaramillo

National Monitoring Center

1/24/17

Ryan

Galloway

Vivint, Inc.

1/11/17

Angela

Johnson

Engineered Protection Systems, Inc.

11/16/16

April

Garcia

Interface Security Systems

12/14/16

Artecia

Johnson

Towne Monitoring Service

12/22/16

Isabel

Garcia

Life Alert Emergency Response, Inc.

1/7/17

Stacey

Johnson

Vivint, Inc.

1/10/17

J. Cesar

Garcia

Life Alert Emergency Response, Inc.

1/16/17

Natalie

Jones

Augusta University Police Department

12/15/16

Jennifer

Gardner

Affiliated Monitoring

12/9/16

Lisa

Jones-Jarrett

Vector EAST

11/28/16

Veronica

Garrison

Alarm Tech Central Services, Inc.

11/13/16

Brandon

Kaduk

Telsco Security Systems (CA)

11/16/16

Heidi

Garrity

Security Alarm Corporation

12/29/16

Elizabeth Kakaris

VRI

1/30/17

Rocio

Gaxiola

Life Alert Emergency Response, Inc.

1/14/17

Gurleen

Kalkat

Paladin Security Group (CA)

1/20/17

David

Gebreyohannes

Interface Security Systems

1/2/17

Georgette

Keaton

Global Monitoring Solutions

12/24/16

Camille

Giovanni

Bay Alarm

12/29/16

Christa

Kelly

Wal-Mart Alarm Central

11/14/16

Malcom

Gipson

Interface Security Systems

1/31/17

Alexander

Kelts

Vector EAST

1/3/17

Amburr Goff

Redwire

11/23/16

Nicole

Keziah

Per Mar Security Services

12/22/16

Christina

Golata

Thrivent Financial

1/21/17

Cadence

Kicklighter

Dynamark Monitoring

11/6/16

Kyle

Golden

Augusta University Police Department

12/19/16

William

Kilmer Lewry

Guardian Protection Services

1/6/17

Daisy

Gomez

Interface Security Systems

12/19/16

David

Kincade

Alarm Specialist Corp

12/21/16

Dominique

Gomez

Thrivent Financial

12/10/16

Larry

King

Interface Security Systems

1/25/17

Jimmy

Gomez

National Monitoring Center

1/26/17

Gayle

Kitchel

Vivint, Inc.

1/17/17

Adolfo

Gonzalez

National Monitoring Center

1/27/17

Cory

Kommer

Vivint, Inc.

1/13/17

Diego Alonso Gonzalez Osorno G4S (CR)

1/14/17

Stephan

Lamb

Alarm Specialist Corp

12/22/16

Kristen

Goodman

CPI Security Systems, Inc.

1/24/17

Timothy

Lambert

Bay Alarm

11/30/16

Taylor

Graham

Quinte Kawartha Alarm Systems (CA)

12/10/16

Katelyn

Lange

National Monitoring Center

1/26/17

Trashaunda

Green

Time Warner Security

11/1/16

Travis

Lapoint

Acadiana Security Plus, Inc.

11/4/16

Karina

Gutierrez

Life Alert Emergency Response, Inc.

1/19/17

Jeffery

Lasher

Paladin Security Group (CA)

11/8/16

Gerardo

Guzman

Life Alert Emergency Response, Inc.

1/6/17

Gerson

Lazo

Life Alert Emergency Response, Inc.

1/6/17

Kathryn Hajek

VRI

11/7/16

Griselda

Lemus

Alarm Specialist Corp

1/11/17

Bob

Hall

Checkview Corporation

12/1/16

Sulufai

Letoe

Washington Alarm

11/17/16

Devin

Hall

PasWord Protection (CA)

1/28/17

Shawn

Leu

Turner Security Systems, Inc.

1/12/17

Chue Yee

Hang

Turner Security Systems, Inc.

1/17/17

Joseph

Levato

Bay Alarm

12/15/16

Elisha Hankerson VRI

11/7/16

Lina

Limones

United Central Control

1/13/17

Ben

Hanks

Thrivent Financial

1/20/17

Cynthia

Lindsay

Dynamark Monitoring

11/18/16

Meaghan

Hart

Crime Prevention Security Systems, LLC

11/16/16

Michael

Lok

Life Alert Emergency Response, Inc.

1/16/17

Phillip

Haywood

Life Alert Emergency Response, Inc.

1/23/17

Zachary

Lovas

Vector WEST

1/18/17

Tami

Heddins

Alarm Detection Systems, Inc.

1/27/17

Jason

ADT Canada Inc. / Reliance Protectron (CA) 11/23/16

Samantha

Hederman

Guardian Protection Services

1/24/17

Ana

Lucero

Interface Security Systems

1/30/17

John

Heintz

Affiliated Monitoring

11/7/16

Amanda

Lundquist

Vivint Inc.

11/3/16

Spring 2017

www.tma.us • TMA Dispatch | 35

LEVEL 1

First

LEVEL 1

First

Last

Company

Date Taken

First

Last

Company

Date Taken

Lea

Makinano

Bay Alarm

12/15/16

Clark

Paulino

SecureSafe Solutions (GU)

11/12/16

Elmer

Mangual

Affiliated Monitoring

11/9/16

Lee

Peck

Augusta University Police Department

12/26/16

Ronaldo

Marcelo

Alarm Specialist Corp

1/12/17

Crystal

Pereira

City of Toronto (CA)

1/30/17

Aubrianna Markus

VRI

11/7/16

Jonathan Perez

VRI

1/30/17

Peter

Marquez

Life Alert Emergency Response, Inc.

1/7/17

Catherine

Perkins

Augusta University Police Department

12/20/16

Cazzie

Martin

Paladin Security Group (CA)

12/8/16

Brandon

Perreault

National Monitoring Center

12/15/16

Jeff

Martin

Life Alert Emergency Response, Inc.

1/28/17

Jason

Peterson

Thrivent Financial

1/27/17

Judy

Max

Comporium SMA Solutions, Inc.

12/31/16

Chayd

Pettigrew

Interface Security Systems

12/19/16

Joshua

Maxwell

Guardian Protection Services

11/27/16

Zachary

Phillips

Vivint Inc.

11/15/16

Audra

May

Time Warner Security

11/8/16

Louis

Phillips-Ackerman Vivint, Inc.

1/15/17

Eric

Mayfield

ETC Communications, LLC

1/30/17

Derin

Pierce

Interface Security Systems

1/30/17

Kynan

Maynard

Thrivent Financial

1/19/17

Elissa

Pineiro

Federal Response Center

12/25/16

Kyle

McAlear

ETC Communications, LLC

1/13/17

April

Plourde

Telsco Security Systems (CA)

1/24/17

Christine

McAllister

Global Monitoring Solutions

12/23/16

Anthony

Plyler

Augusta University Police Department

12/9/16

Kirbi

McCubbin

Per Mar Security Services

1/11/17

Mario

Polanco-Shelton

Vivint, Inc.

1/15/17

Michelle McDaniel

VRI

11/21/16

Allison

Poore

Paragon Systems Inc.

12/5/16

Zamar

McGodman

Bay Alarm

12/28/16

Edna

Portillo

Monitronics International

11/7/16

Jennifer

McKellar

Augusta University Police Department

12/11/16

Ingrid

Portillo

Life Alert Emergency Response, Inc.

1/8/17

Rachel

McQueen

VRI

12/19/16

Heather

Price

Monitronics International

11/26/16

Dedra

Medows

VRI

11/7/16

Gifty

Quansah

ADT Canada Inc. / Reliance Protectron (CA) 12/9/16

Denton Meece

VRI

11/7/16

Ishmael

Quansah

Paragon Systems Inc.

David

Meeker

Augusta University Police Department

12/10/16

Emmanuel

Quesada Elizondo G4S (CR)

1/13/17

Annette

Mercado

Life Alert Emergency Response, Inc.

1/7/17

Christina

Quintero

Bay Alarm

12/28/16

Elizabeth Meyer

VRI

11/7/16

Mandy Randall

Acadian

12/14/16

Emily

Dynamark Monitoring

11/20/16

Jayqwan

Life Alert Emergency Response, Inc.

1/21/17

Madison Miller

VRI

11/7/16

Brittany Retzsch

VRI

11/21/16

Kaitlyn

Mills

Augusta University Police Department

12/20/16

Kimberly

Reynaga

Vivint Inc.

11/3/16

Kiana

Mitchell

Vector EAST

11/28/16

Russell

Ricker

Interface Security Systems

11/6/16

Peyton

Moeller

Vivint, Inc.

1/11/17

Ashley

Riley

Global Tech Systems Ltd (BS)

11/28/16

Amanda

Moise

Alarm Center Inc.

1/25/17

Brandi Ritchie

VRI

12/6/16

Jeff

Momney

Telsco Security Systems (CA)

12/30/16

Pamela

Roberts

Vivint, Inc.

1/12/17

Angelo

Monteiro

Vector WEST

1/18/17

Jasmine

Robinson

Vector EAST

11/28/16

Ryan

Moody

Augusta University Police Department

12/18/16

Wilfredo

Robles

Life Alert Emergency Response, Inc.

1/13/17

Richard

Moore

Amherst Alarm, Inc.

11/25/16

Katherine Robotham-Smith Alarmco

12/17/16

Mairol

Mora Gomez

G4S (CR)

1/13/17

Kelli

Rodriguez

Vector WEST

11/2/16

Vickie

Mottice

Securitas Electronic Security

11/21/16

Kristina

Rodriguez

Siemens Industry, Inc.

1/19/17

Justine

Naimoli

Statewide Central Station

11/7/16

Amanda

Roganti

Vector WEST

11/2/16

Jacquelyn

Nelson

THRIVE Intelligence

11/4/16

Corey

Rogers

Time Warner Security

11/1/16

Stan

Nerhaugen

Checkview Corporation

12/22/16

Felicia

Rogiani

Vector EAST

11/2/16

Jean Philippe Normandin

CCAQ (CA)

11/18/16

William

Rowan

Crime Prevention Security Systems, LLC

11/10/16

Ronda

Norsworthy

Kings III of America

11/15/16

Jessica

Ruch

Federal Response Center

12/8/16

Alan

O’Connor

First Alarm

1/21/17

Sarah Ruth

VRI

11/21/16

Erica

O’Dell

Guardian Protection Services

1/31/17

Cora

Ruz-Gomez

Monitronics International

12/2/16

Kyle

Ohlmeyer

Time Warner Security

11/8/16

Scott

Ryan

CVS Health

12/20/16

Chelsie

Olivier

Global Monitoring Solutions

12/26/16

Joe

Saban

Kroger Central Alarm Control

12/14/16

Stephanie

Ongais

Life Alert Emergency Response, Inc.

1/26/17

Antonio

Sanchez

Life Alert Emergency Response, Inc.

1/17/17

Carlos

Ordaz

Kings III of America

1/31/17

LaVonne

Sanchez

Checkview Corporation

11/29/16

Max

Ortiz

Washington Alarm

11/12/16

Sergio

Sanchez

Life Alert Emergency Response, Inc.

1/13/17

Lashaneick

Owens

THRIVE Intelligence

11/4/16

Rebecca

Saunders

Augusta University Police Department

12/24/16

Kevin

Ozoa

Alarm Detection Systems, Inc.

11/11/16

Deron

Savage

Vector EAST

12/19/16

Sam

Palazzolo

American Burglary & Fire, Inc.

12/5/16

Jamal

Savage

Vector EAST

11/30/16

Haylee

Parkhurst

Federal Response Center

11/28/16

John

Schmidt

Checkview Corporation

11/13/16

Malachi

Pass

Life Alert Emergency Response, Inc.

1/8/17

Justin

Schmitz

Checkview Corporation

1/21/17

Ricardo Manuel Patiño Jimenez

G4S (CR)

1/12/17

Ashleigh

Schmuker

Engineered Protection Systems, Inc.

11/22/16

Viveca

Patterson

Kings III of America

11/6/16

Jamie

Schulz

Vector WEST

12/15/16

Darrius

Patton

Interface Security Systems

11/21/16

Shaun

Schuster

Thrivent Financial

1/19/17

Miller

36 | TMA Dispatch • www.tma.us

Redmond

1/20/17

Spring 2017

Last

Company

Date Taken

First

Company

Date Taken

Cameron

Self

Crime Prevention Security Systems, LLC

11/19/16

Nichole Todd

Last

VRI

1/30/17

Taylor

Shantz

Northern911 (CA)

11/1/16

Dakota

Tomlin

Time Warner Security

11/8/16

Kamal

Sharma

ADT Canada Inc. / Reliance Protectron (CA) 1/6/17

Jose

Torres

Monitronics International

11/5/16

Letricia

Shaver

Life Alert Emergency Response, Inc.

1/9/17

Torres

Interface Security Systems

1/27/17

Katelyn

Sheehy

Affiliated Monitoring

11/5/16

Kara Townsend VRI

12/6/16

Lydia

Shelton

Global Monitoring Solutions

12/26/16

Robert

Traylor

Cen-Signal

11/3/16

Zhamirah

Sheppard

Affiliated Monitoring

11/1/16

Luther

Tucker

Securitas Electronic Security

11/8/16

Matthew

Sherlock

Vector EAST

11/28/16

Garen

Tuysusian

City of Toronto (CA)

1/19/17

Larry

Simon

Deere & Company

11/22/16

Tydingco

Alarm Center Inc.

1/27/17

Alissa

Simoneau

CVS Health

12/18/16

Emily

Umbarger

FE Moran

1/13/17

Mekinley

Simpson

Vivint Inc.

11/7/16

Mary

Undis

Vivint, Inc.

1/22/17

Gurdev

Singh

Affiliated Monitoring

12/20/16

Deanna

Vang

Vivint, Inc.

1/20/17

Adrian

Smith

Alarm Center Inc.

12/4/16

Christopher

Vecchiarelli

Time Warner Security

11/8/16

Danielle

Smith

Affiliated Monitoring

11/16/16

Christina Villafan

VRI

1/30/17

Kailah

Smith

Life Alert Emergency Response, Inc.

1/24/17

Karla

Safe Security

12/27/16

Nancie Smith

VRI

12/19/16

Melissa Vineyard

VRI

12/21/16

Lashanda

Smith-Kamwa

Guardian Protection Services

12/20/16

Richard

Vonder Haar

Interface Security Systems

12/13/16

Renee

Snyder

Alarm Center Inc.

11/27/16

Jenniffer

Wagner

Interface Security Systems

12/14/16

Cassie Sommers VRI

1/30/17

Alexis

Walker

Vivint, Inc.

1/18/17

Kassandra

Sosa

Monitronics International

11/19/16

Lynnieze

Walker

Vector WEST

12/15/16

Ana Yensy

Soto Arroyo

G4S (CR)

1/12/17

Ronald

Washington

Paragon Systems Inc.

1/8/17

David

Speer

Custom Communications Inc

1/21/17

Ceshaurd

Wesley

Interface Security Systems

12/2/16

Samantha

Speers

Vivint Inc.

11/7/16

Michael

Westbrook

Augusta University Police Department

12/15/16

Patricia

Stacey

Telsco Security Systems (CA)

1/16/17

Andrew

Wilbur

Engineered Protection Systems, Inc.

11/22/16

Jon

Steinberg

Thrivent Financial

11/24/16

Angi

Williams

Securitas Electronic Security

11/21/16

Justin

Stowers

Augusta University Police Department

1/2/17

Anna

Williams

Affiliated Monitoring

11/3/16

Jamie

Stripling

Augusta University Police Department

12/14/16

Dasmine

Williams

Interface Security Systems

11/4/16

Jordan

Swaluk

Houle Electric (CA)

1/1/17

Maykala

Williams

Bay Alarm

12/21/16

Zakiya

Swanson

Interface Security Systems

12/31/16

Tyler

Williams

Kings III of America

1/31/17

Sharon

Taala

DMC Security Services, Inc.

1/12/17

Sadie Wilson

VRI

12/6/16

Cesar

Tapia

Monitronics International

11/5/16

Steve

Witcpalek

Checkview Corporation

11/30/16

Leisa

Tarver

United Central Control

1/2/17

Brent

Woodward

Vivint Inc.

11/4/16

Artrea

Tasby

Interface Security Systems

12/9/16

Brandi

Wright

Interface Security Systems

11/7/16

Chloe

Tasby

Interface Security Systems

11/3/16

Gabriela

Yanez

Vivint, Inc.

1/21/17

Katelynn Templeton

VRI

1/30/17

Taylor

Yocum

iWatch Communications

11/2/16

Noel Francisco Tercero Lanuza

G4S (CR)

1/12/17

Catherine

Zervos

Global Tech Systems Ltd (BS)

1/22/17

Senay

Tessema

Time Warner Security

11/1/16

Elijah

Zina

Thrivent Financial

1/19/17

Megan

Thomas

Kings III of America

11/15/16

Anthony

Zizzamia

Augusta University Police Department

12/14/16

Terry

Thomas

Security Response Services, Inc.

12/5/16

Jeffrey

Thompson

Vivint, Inc.

1/10/17

Vindola

SPANISH

FRENCH CANADIAN

students in

have registered for TMA online operator training Spring 2017

countries

www.tma.us • TMA Dispatch | 37

LEVEL 1

First

LEVEL 2

Monitoring Center Operator Level 2 Training Graduates First Joetta Shanta Roxanna Douglas Scott Skylar Jasmine Celina Sylvia Mackensie Rickey Mary Brent Theresa Paula Melissa Videsh Emily Christopher Daniel Nathan DeRoyce Edward Derrick Taylor Carla Jennifer Jerin Marcie Amber Brittany Chance Amanda Donna Amanda

Last Albin Alexander Almaraz Anderson Avery Barrett Beausoleil Camacho Clay Coates Collins Corbett Crawford Delspin Desjardins Diaz Dookhu Dougherty Duffey Eller Fohrman Freeman Gelzleitchter Glenn Gowin Hardiman Hayes Healy Holtrop Johnson Kisner Legaspi Leopardi Long Lueker

Company Vanguard of Evansville, Inc. Supreme Security Systems Time Warner Security AT&T Digital Life Alarm Specialist Corp Engineered Protection Systems, Inc. Huronia Alarm & Fire Security, Inc. (CA) Kings III of America Security Alarm Corporation Wal-Mart Alarm Central AT&T Digital Life CenterPoint Technologies Amherst Alarm, Inc. COPS Monitoring - Boca Raton Huronia Alarm & Fire Security, Inc. (CA) COPS Monitoring - Texas City of Toronto (CA) COPS Monitoring - New Jersey AT&T Digital Life COPS Monitoring - Tennessee Custom Communications Inc AT&T Digital Life COPS Monitoring - Texas Montgomery Public Schools Custom Communications Inc AT&T Digital Life FE Moran COPS Monitoring - Scottsdale Engineered Protection Systems, Inc. COPS Monitoring - Boca Raton WH International Federal Response Center COPS Monitoring - New Jersey AT&T Digital Life Safe Systems

Date Taken 11/13/16 11/1/16 1/9/17 11/10/16 1/4/17 11/16/16 12/28/16 1/31/17 11/28/16 11/19/16 11/12/16 12/4/16 1/29/17 12/18/16 1/2/17 11/27/16 1/26/17 11/4/16 11/7/16 11/10/16 12/23/16 11/1/16 1/2/17 11/3/16 11/19/16 11/10/16 1/27/17 11/2/16 11/22/16 12/18/16 11/11/16 12/24/16 11/26/16 11/9/16 12/5/16

First Last Company Martha Macias Alarm Specialist Corp Cheyenna Marsh-Santos Alarmco Miterria Mathis AT&T Digital Life Mike McGing Electro Watchman, Inc. Shannon McGowan Huronia Alarm & Fire Security, Inc. (CA) Carlos Mejorado AT&T Digital Life Corbin Mogensen Tytan Security Jeff Momney Telsco Security (CA) Sierra Moss COPS Monitoring - New Jersey Ronda Norsworthy Kings III of America Demontreya Norwood AT&T Digital Life Erica O’Dell Guardian Protection Services Pam Oswald Huronia Alarm & Fire Security, Inc. (CA) Kevin Parrott Federal Response Center Nancy Rickman AT&T Digital Life Lana Riley CenterPoint Technologies Daisiris Santana CVS Health Lauren Shevchenko Safe Systems Alexis Speakman COPS Monitoring - New Jersey Jenny St. Amand Huronia Alarm & Fire Security, Inc. (CA) Lindsey Stafford Federal Response Center Steve Stevens Federal Response Center Kayla Stewart Federal Response Center Jordan Swaluk Houle Electric (CA) Garen Tuysusian City of Toronto (CA) Mark Tyson Mutual Central Alarm Services, Inc. Olivia Veit COPS Monitoring - New Jersey Dalia Verbis Bay Alarm Michael Visser Engineered Protection Systems, Inc. Eric Viveros-Sanchez Thrivent Financial Kellie Warners Engineered Protection Systems, Inc. Valerie Westman WH International Jasmine Wilkins AT&T Digital Life Jared Williams Federal Response Center

Spring 2017 Advertising Index The Monitoring Association thanks the following advertisers for their generous support

Altronix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 www.altronix.com Bold Technologies . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.boldgroup.com ESX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 esxweb.com Central Insurance Agency . . . . . . . . . . . . . . . . . 28 www.ciainsures.com CSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 www.comservicesolutions2.com DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . 3 www.dicecorp.com DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . 23 www.dicecorp.com DMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 www.dmp.com

38 | TMA Dispatch • www.tma.us

USA and international graduates completed November 1, 2016–January 31, 2017

DSC/Sur-Gard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 www.dsc.com Honeywell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 honeywell.com/security MAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 www.masmonitoring.com Mechanic Group . . . . . . . . . . . . . . . . . . . . . . . . . . 39 www.mechanicgroup.com MKS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 www.microkey.com NAPCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 www.napcosecurity.com Perennial Software. . . . . . . . . . . . . . . . . . . . . . . . 11 www.perennialsoftware.com

Date Taken 12/23/16 11/29/16 11/12/16 12/27/16 1/2/17 11/14/16 12/6/16 1/5/17 1/9/17 1/30/17 11/9/16 1/30/17 12/30/16 12/31/16 11/8/16 11/13/16 12/25/16 11/21/16 1/12/17 1/2/17 1/29/17 1/18/17 12/12/16 1/1/17 1/26/17 11/30/16 1/9/17 1/4/17 11/23/16 1/1/17 11/1/16 11/16/16 11/8/16 12/22/16

The TMA Dispatch is published quarterly by The Monitoring Association (TMA). Send address changes to TMA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to membership@www.tma. us. Subscription policy: Individual subscriptions are available without charge to TMA members. Back issues of the Dispatch are obtainable for $10, if available. TMA does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.

Spring 2017

TYPES OF BUSINESSES ELIGIBLE

OUR INSURANCE PRODUCTS

Alarm Contractors (Fire and Burglary)

Liability – Commercial Liability

Central Station Monitoring Companies

Professional Liability – Errors and Omissions

Security Systems Integrators Security Product Manufacturers and Distributors Electronic Security Consultants Security Software Providers

Network and Cyber Liability Workers Compensation Auto Liability & Physical Liability Excess – Umbrella up to $25,000,000 Crime – Employee Dishonesty

RECOGNIZED INSURANCE PROVIDER OF CSAA WHY HAVE YOUR BROKER CALL US? 27 Years of Dedicated Service to the Physical and Electronic Security Industries Managing General Agent – Program Administrator for “A” rated by A.M. Best Insurers Commitment to Broad Form Insurance Products that protect your business and bottom line

HOW TO CONTACT US (800) 214-0207 Mike Lehner, Principal – mlehner@mechanicgroup.com Marc Katz, Principal – mkatz@mechanicgroup.com www.mechanicgroup.com

Spring 2017

www.tma.us • TMA Dispatch | 39

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40 | TMA Dispatch • www.tma.us

Spring 2017