SUMMER 2017
The Monitoring Association
ASAP Goes Live in New York State Rochester/Monroe County, NY’s John Merklinger is Recipient of 2017 TMA Public Sector Award
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n May, Doyle Security Systems, in cooperation with the Monroe County Emergency Communications Department, became the first company in New York State to implement the Automated Secure Alarm Protocol (ASAP) to Public Safety Answering Point (PSAP) alarm response program. The connection in New York State is the culmination of a long process of alarm company outreach to PSAPs. According to Bill Hobgood, nationally recognized ASAP program expert and a public safety IT project manager for the City of Richmond, VA, “This ASAP implementation represents another major milestone in this project. New York State is the eighth state, plus the District of Columbia to join the program. This achievement became a reality by continued assertiveness by staff at Doyle Security and the Monroe County Emergency Communications Department.” He continued, “Congratulations to Doyle Security, the Monroe County NY 9-1-1 PSAP, and especially John Merklinger, the Monroe County PSAP Director who lobbied the state of New York to bring ASAP to fruition.
The way has been paved for other New York 9-1-1 PSAPs to join the program.” For his efforts, John M. Merklinger is the recipient of The Monitoring Association (TMA)’s 2017 Public Sector Award. This special honor is given in recognition of a public sector individual’s contribution to the alarm industry. He will be presented with the award at the 2017 Electronic Security Expo (ESX) Public Sector Luncheon on June 16 in Nashville. “It is our pleasure to recognize John for his tireless efforts to advance the implementation of ASAP in New York State,” said TMA President Pamela J. Petrow. “New York was projected to be one of the last states to implement ASAP due to its unique IT infrastructure,” said Jay Hauhn, Executive
Rochester/Monroe County, NY’s John Merklinger is Recipient of 2017 TMA Public Sector Award
Director of TMA. “Merklinger, who understood the value ASAP would bring to his center, spearheaded an effort by New York PSAPs to work with the state police to have the needed changes to the state CJIS network funded, scheduled and successfully completed.” As Director of the Rochester/ Monroe County 911 Center and 311 Call Center, Merklinger manages a staff of 246 and an annual budget of $17.6 million at the 911 Center. The 911 Center, which handled nearly 1.3 million calls in 2016, is accredited by CALEA and the NYS Sheriffs’ Association. “We are proud to be the first PSAP in New York State to go live with the ASAP protocol,” said Merklinger. Continued on page 8
INSIDE: Annual Meeting Preview • AICC Satellite Interference Protection Efforts • SIAC’s pleaserespond.org Five Diamond Companies • Regulatory Report • Member News • and more…
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Summer 2017
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Summer 2017
PRESIDENT’S NOTE TMA Executive Committee President Pamela J. Petrow, Warrendale, PA First Vice President Ivan Spector, Montreal, Quebec, Canada Secretary Graham Westphal, Pacheco, CA Treasurer Don Young, Boca Raton, FL Acting Immediate Past President Bob Bean, Honolulu, HI
Dear Fellow TMA Members, This letter will reach you as we are finishing up the 10th annual Electronic Security Exposition and moving ahead with the rest of the year’s exciting events and initiatives. The Monitoring Association’s various committees are working hard to support our mission to advance the professional monitoring industry. Space prevents my listing all the ongoing committee projects, but here are just a few of our current efforts: ■■
Executive Director Jay Hauhn, Vienna, VA
TMA Staff Executive Director Jay Hauhn
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Vice President of Membership and Programs Celia T. Besore, MBA, CAE Vice President of Marketing and Communications Elizabeth Welsh Lasko Vice President of Meetings and Conventions John S. McDonald Vice President of Marketing Vice President of Education and Training Julie N. Webber Information Systems Manager Bryan Ginn Member Services Coordinator Malory Todd
TMA Headquarters
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Our Membership Committee is strategizing benefits and outreach efforts to our new membership categories -- Non-Listed Monitoring Companies, Non-Listed Non-Traditional Monitoring Companies, and Security Technology Services Providers – while continuing efforts to create new and real value for current TMA members. Our Marketing and Communications Committee is looking at ways to leverage our new name into more targeted, wide-spread communications efforts. Our Education Committee completed the monitoring center track at ESX while finalizing the programs at the upcoming Annual Meeting and Fall Operations Management Seminar and continuing work on the Level 1 Operator Training course revision. Our Technology Committee and Proprietary Council have produced valuable, and free, webinars for TMA members. The Government Relations Committee has reviewed more than 50 bills and posted recommendations on the TMA blog.
As always, volunteers are making the difference! Please get involved if you are not already. Being on a committee is a terrific way for you to get more engaged in your industry and get more value out of your TMA membership. To find out more, contact Vice President of Membership and Programs Celia Besore at membership@tma.us to discuss your many options. Looking ahead, it’s now time to register for and make your travel plans for the TMA 2017 Annual Meeting, October 7-11 in Scottsdale, AZ. Check out the preview of our education program on pages 20-21 – the sessions planned have a sharp focus on providing solutions to your business challenges, and of course you’ll find the networking opportunities only TMA offers! Go to tma. us/2017am right now to register. Thank you for your membership and your continuing support. Best wishes to all,
8150 Leesburg Pike, Suite 700 Vienna, VA 22182 703-242-4670; Fax 703-242-4675 www.tma.us Our mission is to advance the p rofessional monitoring industry through education, advocacy, and public safety relationships. Copyright ©2017 The Monitoring Association. All rights reserved.
4 | TMA Dispatch • www.tma.us
Pamela J. Petrow President, The Monitoring Association P.S. Help us reach you with the information you need to receive value from your membership! If you have not yet participated in our “Communications Contacts Campaign” to help us reach the most appropriate person at your company on TMA initiatives, contact membership@tma.us. Summer 2017
Summer 2017
www.tma.us • TMA Dispatch | 5
EXECUTIVE DIRECTOR’S REPORT
TMA Takes the Long View at “LRP” By Jay Hauhn jhauhn@tma.us
E
ach winter leaders of The Monitoring Association gather to review priorities, assess progress, and recommend actions for the coming years. We call this the Long-Range Planning Meeting (LRP). In January, we focused on a number of initiatives identified as important to our members and our industry, both through the ongoing TMA Voice of the Customer Initiative and through input from our board of directors and committee chairs and members. Among them are: Maintaining Association Relevance. This is the really big picture item. How does TMA maintain relevance in a constantly and quickly evolving industry? Among the critical items identified for review and action were ASAP, voting vs. nonvoting status of members, relationships with other industry entities, and a strong communications strategy (more on that, below). NFPA Strategy. We are working to bolster our relationship with NFPA. I attended the NFPA annual meeting in June and had productive meetings with their leadership, as did Shane Clary, chair of the Public Sector Liaison Committee fire subcommittee. A next step is to determine a strategy for more TMA members to become voting NFPA members. The Electronic Security Expo. As you read this, we’ll have just completed the 10th annual ESX. We worked hard leading up to the event to increase the value of ESX for attendees and exhibitors, and will assess our success following its conclusion. The Fall Operations Management Seminar. Fall Ops remains a reliably well-attended and reviewed event each year, but there is room for it to grow. We committed to creating an education and marketing program for 2017 that would increase attendance by 10%.
Licensing. Through our new Government Affairs committee, we’ll be working closely with ESA and SIA to address unlicensed dealers and communicate to our members about local responses. TMA Communications. We agreed that there is a world of industry professionals and interested people that we are not reaching with our message of the value of professional monitoring and our invitation to join with TMA to advance the professional monitoring industry. Now that we’ve completed our name change, the Marketing and Communications Committee will begin assessing areas where we can increase our communications scope, both in sheer numbers and in targeted initiatives to specific groups. The Annual Meeting. Scottsdale this fall will mark the 3rd year of our three year “reimagining” of this prestigious event. There’s no question we have upped the quality of the education programming while still providing the networking events our attendees except. Our challenge now is to find ways to make the event more affordable and welcoming to our younger and new members. Member Engagement. In a related initiative, we’ve launched our “Next Gen” initiative to engage young industry professionals both in the work of the association and in future leadership roles. TMA’s member volunteers are now collaborating, with the support of your association staff, to address these priority issues. Just a few months into TMA’s rebranding, I am enthusiastic that the actions we’re taking now will pay off in the coming months and years, and that we’ll be a stronger, more united association with an even greater influence on our industry.
TMA CALENDAR TMA Annual Meeting October 7-11 • Scottsdale, AZ TMA Fall Operations Management Seminar November 5-7 • Rosemont, IL ESX 2018 June 19-22 • Nashville, TN Find all of TMA’s new social media sites at www.tma.us and get reconnected!
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Summer 2017
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ASAP UPDATE (continued from page 1) “We believe this will be a benefit to the public and the public safety organizations by providing quicker entry and response to alarm generated emergencies.” With the New York implementation, Doyle Security is the latest monitoring company to go live with ASAP. Ernie Coles, Doyle’s director of emergency response center operations, told Security Sales & Integration that the company plans to work with other counties in New York to expand the program further. “One of the biggest benefits to the community and to our company is real information updates during an event. We will see, among other things, when the first responder is dispatched, when they arrive and when the event is closed out,” he said. “Officers who respond to the scene have the ability to send communications in real time as well. This level of communication will provide even greater peace of mind to our customers, which is always our goal.”
sition by Tyler Technologies to gain support for Highland Park’s becoming the first New World ASAP interface deployment site. “Highland Park Department of Public Safety strives to provide the best in public safety service,” said Chief Paul Sandman, Assistant Director of Public Safety. “We continuously work toward leveraging technology in order to improve our response times for police, fire and EMS emergencies. Our new ASAP solution allows alarm integration that increases the alarm communication speed to our communications center. [It] also frees our communications specialists to handle other incoming emergency phone calls.” According to Bill Hobgood, “The Highland Park ASAP implementation is a tribute to Chief Vinson’s vision and passion in the pursuit of technology for the benefit of law enforcement and increased citizen satisfaction.” ASAP, a technology that automates communication between alarm monitoring central stations and 9-1-1 centers, is based on an American National Standard developed jointly by TMA and the Association of Public Safety Communications Officials (APCO). The program provides a standardized method through the use of automation and the power of Nlets to deliver alarm notifications to 9-1-1 PSAPs. The ASAP program is designed to eliminate telephone calls, mistakes and miscommunication between alarm monitoring companies and 9-1-1 PSAPs and has effectively reduced 9-1-1 processing time, enabling a faster response time by public safety. As a result, there is an increase in the likelihood of increased law enforcement apprehensions for crimes in-progress, fires quickly extinguished with minimal property damage, and could mean a life saver for a medical emergency patient when every second counts. Find out more at tma. us/asap.
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n other ASAP news, the Town of Highland Park, Texas, became the 22nd PSAP in the U.S. and the fifth PSAP in Texas to join the ASAP program. Highland Park went live with Vector Security in April, followed within hours by Affiliated Monitoring, Central Security, Guardian Protection Services, Monitronics, Protection One, Rapid Response, and Vivint. The implementation at Highland Park represents another milestone for the ASAP program, with Tyler Technologies becoming the newest CAD provider to implement an ASAP interface solution. The solution is now offered for Tyler’s New World Enterprise CAD product line. Former Highland Park Chief Chris Vinson, who died in 2015, was a proponent of law enforcement priority responses to verified alarms. He met with New World Systems prior to its acquiASAP Active ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■
ADS Nashville ADT Affiliated American Alarm Central Security Group CMS Doyle Guardian Protection Kings III Monitronics NMC Protection1 Rapid Response Safeguard Security Securitas US Stanley United Central Control Vector Vivint
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In Testing ■■ ■■
ESC TYCO
PSAPs Online with ASAP ■■ ■■ ■■
Onboarding ■■ ■■ ■■ ■■ ■■ ■■
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AT&T AvantGuard Centra-larm CPI FE Moran Guardian Alarm Co. of Michigan Kastle Systems LDS Church Peak Alarm Richmond Alarm Security Central/Lake Norman SEI Watchlight
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Morgan County, AL Chandler, AZ Tempe, AZ Washington, DC Boca Raton, FL Cary, NC Durham County, NC Guilford County, NC High Point, NC Johnston County, NC Kernersville, NC Monroe County, NY Delaware County, OH Bucks County, PA Denton County, TX Grand Prairie, TX Highland Park, TX Houston, TX Henrico County, VA James City County, VA
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Richmond, VA York County, VA
PSAPs Testing or Implementation ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■
Phoenix, AZ Collier County, FL Alpharetta, GA Prince Georges County, MD Monroeville, PA League City, TX Williamson County, TX Loudoun County, VA Dane County, WI
Summer 2017
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www.tma.us • TMA Dispatch | 9
AICC REPORT
AICC’s Satellite Interference Protection Efforts See Results By Louis T. Fiore Many of you have read about radio interference to a Private One Way Radio System in the Chicago area. A possible cause was the METOP-A satellite transmitting on one of the commonly used 450 MHz offset frequencies. The downlink of METOP-A is constantly transmitting as the satellite covers the Earth in a 100 minute north-south orbit at about 500 miles high. Back in 2009 when AICC discovered the possible interference from these satellites, we worked with NOAA and the FCC to force that part of the NOAA-19 weather satellite to shut down. Also as a result of our discussions, a similar radio in a satellite to be launched by India was scrubbed. Not willing to immediately shut down, EUMETSAT announced that METOP-A was to shutdown activity on the interfering frequency at its “end of life” when a new satellite would be launched in 2015. But the replacement launch has been postponed until 2018 at the earliest, so METOP-A is still there. The whole program has now taken a different, unexpected but probably a welcome turn.
The Initial Joint Polar-orbiting System satellites fly in complementary orbits to ensure global data coverage at intervals of less than 6 hours. Source: EUMETSTAT
tal of 30 European member States. EUMETSAT’s primary objective, working with other space faring countries such as the U.S., is to establish, maintain and exploit European systems of operational meteorological satellites. EUMETSAT is responsible for the launch and operation of its satellites and for delivering satellite data to end-users as well as contributing to the operational monitoring of climate and the detection of global climate changes. The activities of EUMETSAT contribute to a “global meteorological satellite observing system” coordinated with other participating nations. These satellites are designed to bring about a new era in the way the Earth’s weather, climate and environment are observed and significantly improve operational meteorology. The data generated by the instruments carried these satellites can be used to compute forecasts ranging from a few hours up to 10 days ahead. The European and American satellites carry a set of identical sensors. In addition, the METOP satellites carry a number of instruments aimed at improving atmospheric soundings, as well as measuring atmospheric ozone and near-surface wind vectors over the ocean. They also carry the Argos Advanced Data Collection System (A-DCS), which is a UHF receiver at 401.65 MHz and signal processor for locating and/or collecting meteorological and other data from remote fixed and free floating terrestrial and atmospheric platforms. It is the Argos portion of METOP-A and its brother satellites that are of particular concern to the alarm industry as you will learn as you read on. A-DCS data can be used for: ■■ ■■ ■■ ■■
A Little Background
METOP-A carries a set of instruments provided by the United States and a new generation of European instruments that offer improved remote sensing capabilities to both meteorologists and climatologists. These instruments are intended to augment the accuracy of temperature humidity measurements, readings of wind speed and direction, and atmospheric ozone profiles. METOP-A was launched by the EUMETSAT (European Organization for the Exploitation of Meteorological Satellites). This is an intergovernmental organization created through an international convention agreed by a current to10 | TMA Dispatch • www.tma.us
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Studying oceans and atmospheric conditions. Preserving and monitoring wildlife. Monitoring volcanoes. Monitoring fishing fleets. Monitoring shipments of dangerous goods. Humanitarian applications. Managing water resources.
The data are transmitted to the user community through the Argos network. Flying the Argos system aboard polar-orbiting satellites provides worldwide coverage. Additionally, incorporating the A-DCS instrument on a moving satellite allows for locating an “in position” platform using Doppler shift calculations. This positioning Continued on page 12 Summer 2017
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AICC REPORT (continued from page 10)
The ARGOS transmission process. Source: EUMETSTAT
capability permits applications such as monitoring drifting ocean buoys and studying wildlife migration paths. The satellite processing software performs the following signal functions: acquisition of carrier, signal demodulation, bit and frame synchronization, Doppler counting, time tagging, and message formatting. For example, the satellite has the ability to process 12 messages simultaneously (three 4,800 bps and nine 400 bps), converts the incoming signal to determine the location of each Data Collection Platform (DCP) or small transmitters using the Doppler Effect (accurate timing allows a location accuracy of between 150–1000 m). Now here is the problem. Unlike previous generations which were only one way — Earth stations to satellite — the A-DCS instrument is able to send messages to the users’ mobile terminals through its UHF transmitter at 465.9875 MHz, using bi-phase phase modulation at 200 or 400 bps. This provides the ability for message acknowledgement, time sync of the beacon, update of the beacon activity profile, and updating of the satellite status/position for the beacon. This signal carrier is constantly on, even when there is no data to be sent. There are reportedly about 20,000 terrestrial devices collecting data worldwide, each of which is polled by the passing satellite’s downlink. You can hear an audio file of the downlink from METOP-A that I recorded as it passed nearby my location this past November at this link: https://www.dropbox.com/s/ ut18ipi8wsly5nv/METOP-A_11-14-16-edited.mp3?dl=0
The Future
The current system’s downlink is transmitting a rather strong, readily detectable signal which can create interfer12 | TMA Dispatch • www.tma.us
ence at 465.9875 MHz, even though use of this frequency by these satellites was to have been on a secondary, non-interfering basis. NOAA recognized this and shut down its operation at AICC’s urging. A current proposal that EUMETSAT has advanced would change the downlink on future satellites to a spread spectrum, direct sequence signal occupying the entire 460 to 470 MHz band on a co-primary basis, which at first blush would only seem to worsen the interference problem for alarm companies. However, the proposal is supposed to establish satellite signals at a level below the noise floor of a Private One-Way Radio System receiver, through the use of a power density limit, and perhaps through the use of spread spectrum technology. These concepts could achieve protection for alarm radios, if carried out properly; and our calculations bear out that the interference protection efforts are heading in the right direction. But this must be carefully confirmed in a laboratory environment by joint alarm industry/NOAA testing in the upcoming weeks to assure NOAA, the FCC and Private One-Way Radio System users that no interference will be created; and the proposal must then be translated into rules and treaty obligations that makes the acceptable interference mitigation measures mandatory on all satellites. At that point we could endorse the proposal, although we believe that continued secondary status for satellite operators would help alarm companies enforce their promised protection. The World Radio Conference (WRC) will finalize its work in 2019. There is currently intense discussion among the US participants in this project with almost weekly conference calls and off-line research. I have been appointed by FCC Chairman Pai to the US delegation to the WRC-19. At this point all indications are for a good outcome and a final resolution agreeable to us all; but the alarm industry will have to be vigilant over the next two years to ensure that the right interference protection standards are formulated by the United States, and then successfully carried over into any international frequency use changes. Louis T. Fiore is a Past President of TMA (1997-1999) and currently serves as chair of the AICC. Summer 2017
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www.tma.us • TMA Dispatch | 13
TMA NEWS Remembering Past TMA President Joseph F. Duncan Sr. TMA is saddened to report the death of Past President (1983-85) Joseph F. Duncan Sr. on May 3. A Veteran of World War II (in which he served on the Battleship USS South Dakota) and the son of a World War I Veteran, Joe was born May 11, 1927 in Birmingham, Alabama. As founder of Security Alarms and Services, he became recognized and honored for his business acumen, serving as president of then-Central Station Alarm Association as well as the National Burglar and Fire Alarm Association. He was named NBFAA’S “Man of the Year” in 1979. He helped found the National Council of Investigative Services, the Tennessee Burglar and Fire Alarm Association and was active in the International Association of Chiefs of Police. The family requests that remembrance in his name be made to Hope Hospice or Faith Presbyterian Church in Cape Coral, FL.
Evolutionary Monitoring: 2017 “Fall Ops” Offers Two Tours, Unique Learning Opportunity The 2017 Fall Operations Management Seminar will take advantage of its location near Chicago-O’Hare Airport to offer not just one but two exciting facility tours: the Underwriters Laboratories headquarters and the Five Diamond-designated Walgreens Security Operations Center. “Fall Ops” is the one industry event for monitoring center personnel presented by monitoring center personnel. “This event is my annual reload – a getaway to assess my current objectives, develop my goals and rethink my direction, all in the company of the industry’s best talent,” said Chris Newhook, Central Station Manager at American Alarm and TMA’s 2014 Excellence Award winner for Monitoring Center Manager of 14 | TMA Dispatch • www.tma.us
the Year. “2016 had a stellar line-up of speakers and timely topics ranging from ASAP-to-PSAP, PERS monitoring, UL Standards updates, and a real show-stopper on Cyber security. All of this balanced perfectly with a selection of dynamic roundtable exchanges and lively break-off group discussions.” Attendees can expect the same quality at the 2017 event in Rosemont, IL, November 5-7. “TMA is my number one resource — my one-stop shop — for industry feedback, educational and operational best practices. As if this wasn’t enough, it also serves as the backbone of my peer network,” added Newhook. “For me, the culmination of their many collective efforts comes each year with the TMA Fall Ops.” Find registration and hotel information at www.tma.us.
Alarm Industry Leader Marc Mineau (1954-2017) TMA is sad dened to learn of the passing of our friend Marc Mineau, a passionate entrepreneur who worked for many years in the security field in Canada and the United States. He leaves a great legacy and many friends. He was a board member of TMA (then CSAA), national president of CANASA, president of SIA, and the intellectual architect of ALAS (Latin America Security Association). “We have all lost a great friend, champion and defender for our industry,” said TMA past president Ralph Sevinor. “I was fortunate to have had Marc as a true friend and also worked with him while he was president of SIA and I was president of CSAA [now TMA]. In our collaboration of mutual associations was the seed capital for our online education programs. We were all recipients of his passion, tenacity and wit.” Donations in his memory are welcomed by the South Shore Alzheimer’s Society (Canada).
TMA’s Spector to Speak at CANASA Monitoring Symposium TMA is pleased to support the 2017 CANASA Monitoring Symposium in Toronto October 17. TMA First Vice President Ivan Spector is among the featured speakers, as is TMA Video Committee Co-Chair Rob Baxter. Visit www.canasa.org for the preliminary schedule and registration information.
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TMA NEWS
TMA Supports Effort to Expose Deceptive Sales Practices in the Security Industry
Deceptive sales practices that mislead consumers negatively impact our industry’s reputation. On May 9, TMA and ESA participated in a press conference hosted by the Sacramento Better Business Bureau to support efforts to alert consumers about these practices. Two local ADT customers who were recently victimized by deceptive door knocking spoke, as did TMA Executive Director Jay Hauhn (pictured at the event). The press conference was covered by local media and livestreamed by the BBB to all 113 of their U.S. locations. The publicity helped enlighten and educate consumers about ways to prevent being misled. The BBB shared tips for consumers who are considering a home security system (bbb.org/homesecurity), and also released advice to potential employees who are being recruited to spend their summers knocking on doors (bbb.org/alarmsales).
2017
s
The TMA Government Relations Committee has reviewed 50 legislative bills in 2017, including these which were felt to have major impacts: ■■ AL HB 426 (Previously LRS2017-573): Creates additional license classification and updates definitions, exempts out of state sales person and replacement of thermostats from licensing. ■■ DE HB 93 (New): Creates path for out of state License Qualifier and adds licensing requirements for monitoring agents. ■■ FL HB 473/SB 822 (New): Makes ECV optional for Federal Firearms Licensed premises. ■■ OK SB 531 (Updated): Reduces licensing hurdles for multiple licenses for companies and its employees to be able to sell and install home automation products that are controlled by a residential burglar alarm
Thursday, June 22 — 1:00-2:00 PM Eastern Time re Webin How can anaa tu a gn lytics help you manage your business? In this webinar, learn how they can help you deal with today’s top disruptors to monitoring companies, including changes in technology, failed installations, failed service events, changes in the competitive landscape, and customer dissatisfaction. We will review several uses of analytics, such as Voice of the Customer and Voice of the Process that, with some upfront planning, can be applied easily and quickly to diminish the impact of these issues. You will leave with practical knowledge gained from the sharing and contrasting of TMA members’ views of the top disruptors they face, as well as their current and planned level of adoption of analytics. Register at www.tma.us or view the recorded version later. er ie
16 | TMA Dispatch • www.tma.us
TMA Government Relations Update
Free TMA Webinar on Business Analytics
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TMA is pleased to announce the 12 finalists for the 2017 Monitoring Center Excellence Awards: ■■ Monitoring Center of the Year Finalists: ADT, CRC, Vivint ■■ Monitoring Center Operator of the Year Finalists: Darlene Ardey, CPI; Dielle Holmberg, EPS; Stephen (Craig) Pierce, Safe Systems ■■ Monitoring Center Manager of the Year Finalists: Shari Wilson, ADT; Keith Godsey, Dynamark; Josh Sanders, EPS ■■ Monitoring Center Support Person of the Year Finalists: Laura Jacobson, CRC; Eric Kantner, Protection Bureau; Mike Tupy, Vivint “We congratulate our finalists for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications, TMA. “Our judges related how very difficult it was to choose the finalists, let alone the winners, from all the nominations. The applications that were submitted all told powerful stories of service, innovation, corporate culture, and the desire to constantly improve.”
system. Passed Senate and awaiting vote in the House. If you would like any additional details on these bills or have any input, contact Committee Chair Rick Sheets at rs8486@att.com.
Si
TMA Monitoring Center Excellence Awards
The TMA Excellence Awards Program is sponsored by SDM. Entries are judged by a volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2017 Electronic Security Expo (ESX) on Tuesday, June 13. For past winners and more information, visit www.tma.us.
T MA
Finalists for 2017 TMA Excellence Awards Announced
Summer 2017
Summer 2017
www.tma.us • TMA Dispatch | 17
SIAC SPOTLIGHT
SIAC Website Promotes Best Practices in Alarm Management By David S. Margulies
T
he Security Industry Alarm Coalition (SIAC) has added another tool to its arsenal. It is a public education program to encourage best practices in alarm management among the nation’s 18,000 police agencies. The website, pleaserespond.org, is a valuable way to communicate the proven success of the Model Ordinance and potential problems with the outdated strategy of verified response. “There is no question that our most powerful tool is person-to-person contact with public safety leaders,” said Stan Stan Martin Martin, SIAC Executive Director. “SIAC is an active participant in leading law enforcement organizations including the International Association of Chiefs of Police, Major Cities Chiefs Association, National Sheriff’s Association and the Major County Sheriffs’ Association. It has helped to form alarm management committees through the State Association of Chiefs of Police. Former Chiefs Glen Mowrey, Steve Keefer, Chuck Brobeck and Tom Sweeney provide added credibility and contacts.” However, in support of personal engagement, pleaserespond.org can play a valuable role where potentially damaging alarm ordinances or policy proposals are being considered. The site offers a quick reference guide with all the information a reporter, editorial writer, citizen, elected official or local or state alarm association needs to be able to understand and respond to concerns about how to best
18 | TMA Dispatch • www.tma.us
address false alarm issues. The site can also be utilized with a URL that names the specific city in question, such as dallaspleaserespond.org. “Today’s news cycle is 24/7 and the website is a great tool to respond to that,” said Martin. “It allows us to respond immediately to requests for information that is well vetted and explains the industry’s position on the issue in terms of how response benefits the public. “The site also takes advantages of the fact that journalists and pubic officials often do independent online research on issues,” notes Martin. “In addition, print and broadcast media are working to drive traffic to their websites, which allows them to provide links in their stories to sites such as pleaserespond.org. “SIAC can play a key role in helped public safety agencies develop ordinances and policies that can lead to a higher priority response when alarm systems provide video or audio of a crime in progress, said Martin. “SIAC is very supportive of these technologies to help police verify that a crime is taking place. It will help improve response times. Even though there are many legacy systems already in place that work well, this new type of technology continues to advance the overall goal of enhancing public safety.”
pleaserespond.org can play a valuable role where potentially damaging alarm ordinances or policy proposals are being considered. The site offers a quick reference guide with all the information a reporter, editorial writer, citizen, elected official or local or state alarm association needs … [it] can also be utilized with a URL that names the specific city in question, such as dallaspleaserespond.org.
Summer 2017
Software to protect your customers and strengthen your business. MASterMind EX is the next generation alarm-monitoring software that consolidates your existing processes and functions into one comprehensive system. Robust capabilities—including easy integration with third-party hardware and a modular design that enables extensive customization—allow you to reliably serve your customers while streamlining your business. Best of all, MASterMind EX is a low-impact transition from your current software, which helps ensure uninterrupted operations. Visit masmonitoring.com to learn more.
© 2017 United Technologies Corporation. All rights reserved. All trademarks are the property of their respective owners. MAS is part of UTC Climate, Controls & Security, a unit of United Technologies Corporation.
Summer 2017
www.tma.us • TMA Dispatch | 19
A Sharp Focus on Leadership, Technology, and Business Management Solutions for Monitoring Industry Professionals
L
ooking for the latest “industry intelligence” that will help you advance your business? Join your colleagues in Scottsdale October 7-11 for the TMA Annual Meeting, the monitoring industry’s premier networking and education event. Don’t miss the top-level engagement and professional development our members have come to expect from the TMA Annual Meeting!
20 | TMA Dispatch • www.tma.us
Summer 2017
Schedule and Preliminary Program (Meetings and schedule are subject to change.)
SATURDAY, OCTOBER 7
Board of Directors and Executive Committee Meetings Board and AHJ Dinner SUNDAY, OCTOBER 8
Committee Meetings Evening Welcome Reception/Buffet MONDAY, OCTOBER 9: LOOKING TO THE FUTURE
TMA General Membership Meeting Industry Attrition Report John Brady, President, TRG Associates
Government Relations/Advocacy Update KEYNOTE PRESENTATION
Business as Unusual: Innovation and Global Trends – What’s in the Future? Jack Uldrich, Global Futurist and Author, Business as Unusual: How to Future-Proof Yourself Against Tomorrow’s Transformational Trends, Today “In the near future, the greatest change will be the accelerating rate of change itself. In this session, I’ll outline the trends transforming the world of tomorrow, as well as identify concrete actions business leaders can take today to future-proof themselves and their companies against ‘the tides of tomorrow.’” – Jack Uldrich
AHJ Open Forum and Luncheon Theme Night Reception/Buffet: Western Nights at Whiskey Flats TUESDAY, OCTOBER 10: BUILDING A BETTER BUSINESS
Better Business Tax Strategies – How to Position Your Company to Maximize Your Benefits
and other economic issues. Summer 2017
Dean Zerbe, former Senior Counsel to the U.S. Senate Finance Committee and current National Managing Director of alliantgroup A post-election legislative and tax update that will outline what businesses and business owners can expect with tax reform
“ The annual meeting was exceptional [in 2016] … The meeting content, speakers and social networking events were fantastic! I came away with a lot of useful information that will help my business.” —Wes Usie, President, Guardian Alarm Valuation Trends and Drivers in the Current Market Environment Alper Cetingok, Managing Director, Investment Banking, Raymond James & Associates; Co-Head, Security, Defense & Government Services Practice A comprehensive discussion regarding the factors affecting how companies in the security industry are currently being valued and what to expect going forward. FEATURED PRESENTATION
Executive Leadership Skills – Investing Your Time Wisely to Get the Results You Want Rory Vaden, NY Times best-selling author, award-winning entrepreneur and business leader, and founder of The Center for the Study of Self-Discipline Time management and procrastination impact the best of us. Learn how to identify and prioritize the leadership skills with the most positive influence to more effectively lead your organization.
Optional Afternoon Activity: Paddles Up – Desert River Raft Float Open Evening for Networking
WEDNESDAY, OCTOBER 11: TECHNOLOGY TRENDS
Lightning Round Presentation: From Research to Reality – What’s New in Our Industry Home Security Market Dynamics, Disruption, and Opportunity Tom Kerber, Director of IoT Strategy, Parks Associates Hear the latest research on key trends in the residential home security market and how smart safety and security products are impacting the competitive landscape.
Panel Discussion: Staying Ahead of the Race for Connectivity--Smart Business Strategies to Empower Your Monitoring Business in the World of IoT Closing Conversation: The Legal Implications of Cybersecurity Optional Afternoon Activity: Sonoran Desert Jeep Tour President’s Reception and Dinner/Dance with Presentation of Stanley C. Lott Award
“ It was good to see so much collaboration within the organization [in 2016]. I look forward to attending again in 2017 and getting connected with others.” — Corey Boggs, General Manager, Richmond Alarm Come to Scottsdale, make valuable connections, and take home information that will help you advance your business! Find detailed schedule, speaker, registration and housing information at tma.us/2017am. www.tma.us • TMA Dispatch | 21
TMA MEMBER NEWS The Monitoring Association is pleased to share news from and about TMA members. Send your news items and announcements to communications@tma.us.
Vector Security Managers and Senior Executives Build and Donate Wheelchairs to Paralyzed Veterans of America
joined other NCISS members to talk with members of Congress about national legislative and regulatory policies affecting the industry. “The Wunder Award is named after a family who has been devoted to the mission of NCISS for decades. It represents integrity and dedication to the industry and it is an honor to receive the award,” said Duffy. Duffy has been a member of NCISS for five years, and currently serves as 2nd Vice President of NCISS. Michael Duffy, his father and CEO of Per Mar
I
n a team-building exercise, Vector Security’s managers and senior executives constructed travel-version wheelchairs for donation to the Keystone Chapter of the Paralyzed Veterans of America. The wheelchairs will assist in increasing mobility for supported member veterans. The event took place in May in Pittsburgh, where Vector Security is based, as part of Vector University, a two-year internal management-level program that instructs on the various areas of the company’s business and how team members can contribute to success. In the exercise, the teams built wheelchairs through a series of challenges to earn parts of the chairs that were needed to complete assembly. “We are pleased to support the Keystone Chapter of the Paralyzed Veterans of America,” said Art Miller, Vice President of Marketing for Vector Security. “As a company, Vector Security not only protects the communities we serve, we also support them. We are honored to give back to these veterans who have sacrificed for our country.” The effort is the latest in Vector Security’s long-standing commitment to military and first responder support organizations such as Homes for Our Troops, and HEROES, Inc.
Per Mar’s Brad Duffy Receives Prestigious NCISS Award and Elected 1st VP of NCISS Brad Duffy, President of the Security Officer Division for Per Mar Security Services, was the recipient of the 2017 Wayne J. Wunder Memorial Award from the National Council of Investigation & Security Services. 22 | TMA Dispatch • www.tma.us
This award is voted on by NCISS members and presented to a member annually to recognize exceptional contributions to NCISS., whose purpose is to monitor and direct federal legislation that affects the security and investigation industry. Duffy was presented with this award in Washington DC where he
Brad Duffy with Kerry Wunder, granddaughter of Wayne Wunder
Security Services, previously won this prestigious award for his contributions to NCISS. Also, while attending the Hit the Hill conference, Brad Duffy was elected 1st Vice President for NCISSs for the 2017/2018 year. “NCISS is the leading voice in Washington D.C. for the security and investigations industry. It is humbling to be elected 1st Vice President and I look forward to continuing to help lead NCISS and serve our industry,” said Duffy. Summer 2017
TMA NEW MEMBERS TMA is pleased to welcome these new members since the spring issue of Dispatch.
North American-Voting
Universal Monitoring, LLC Charlotte, NC Universal Monitoring, LLC, in business since 2006, is a premier provider of signal monitoring for video, intrusion, fire, and emergency systems. They are a leader in alarm verification technologies and procedures. As a UL Listed monitoring center, they service locations nationwide against criminal, environmental, and biological threats using a variety of integrated solutions and strategic partnerships. Universal Monitoring works closely with law enforcement agencies to reduce unjustified and unwanted alerts. fedorasecurity.com/universal-monitoring
Associate
alliantgroup Houston, TX alliantgroup’s mission is one of education and awareness - they exist to help industry organizations, U.S. businesses and the CPA firms that advise them, take full advantage of all federal and state tax credits, incentives and deductions available. Government has legislated these powerful incentive programs to help businesses grow and
successfully compete both in the U.S. and abroad. alliantgroup is proud to have helped over 20,000 businesses claim more than $5 billion in tax incentives. alliantgroup.com
International
Global Tech Systems, Ltd Freeport, Grand Bahama, Bahamas
With history reaching back to 1963, Global Tech Systems, Ltd was incorporated in 1988 and is a premier provider of computer sales, parts, repairs, closed circuit television (CCTV) and consulting services; network services, alarm monitoring, and the sale, repair and servicing of locks and safes. They are focused on delivering 100% customer satisfaction by providing the highest quality products and superior customer service. gtsbahamas.com
Non-Listed Non-Traditional Monitoring
Eyewitness Surveillance Hanover, MD Eyewitness Surveillance is a leader in remote interactive monitoring through the use of video based an-
alytics; securing commercial locations to deter and prevent crime. The company believes leading is delivering; leading is innovating; and leading is deepening every relationship and treating every customer’s property as if it were their own. They continually build their team to leverage a confluence of backgrounds to drive solutions that address both the security and operating needs of their clients. eyewitnesssurveillance.com
Security Technology Services Provider
Guardian Alarm of Florida, LLC dba Guardian Hawk Security Lantana, FL Founded in 1930, Guardian Hawk Security is a family-owned and operated business servicing all of south and central Florida. As a full-service UL security and life safety company, Guardian Hawk Security provides a wide range of installation, service, monitoring, and inspection services for burglar, fire, video monitoring, and access control systems. They service residential and commercial clients of all sizes, and all safety and security systems are designed, installed, tested, repaired, and maintained by their team. guardianhawk.com TMA MEMBER NEWS
Mark NeSmith Named DMP Vice President of Global Accounts Digital Monitoring Products (DMP) is pleased to announce Mark NeSmith as Vice President of Global Accounts. With over 25 years of experience in both Summer 2017
domestic and international markets within the security industry, Mark will lead DMP efforts as they continue to expand their Global Accounts market penetration. “Mark is distinguished for his ability to develop solid, long-term relationships with key industry professionals. This will result in positive outcomes for DMP and our customers,” said DMP Senior Vice President, Joe Hurst. “Mark’s talents and
drive will substantially contribute to our successful growth in the global markets.” NeSmith joined DMP in 2009 as Vice President of Sales. Prior to joining DMP, he served as Director of International Sales and Director of North American sales for Tyco Security Products. He is well known for his value-based sales training attended by hundreds of industry professionals in 30 countries. www.tma.us • TMA Dispatch | 23
LABOR LAW
SCOTUS (Again) Re-Affirms Enforceability of Arbitration Agreements in Consumer Contracts By Kelly H. Kolb
A
rbitration is a confidential, binding and (some say) inexpensive process of dispute resolution outside of the court system. Historically, courts have been hostile to arbitration and have refused to enforce arbitration agreements, concluding that the agreements are (for a variety of reasons) unfair. To address this hostility, Congress enacted the Federal Arbitration Act (FAA) in 1925. The FAA places arbitration agreements on the same footing as any other contract, and gives Federal Courts jurisdiction to insure arbitration agreements are enforced. The FAA has been applied to dismiss lawsuits and compel arbitration in almost every circumstance — from employment disputes to consumer contracts. Nevertheless, some state courts (and legislatures) persist in refusing to enforce arbitration agreements. Earlier this month, the U.S. Supreme Court rebuffed yet another attempt to limit the enforceability of arbitration agreements in consumer contracts this time, in the context of a nursing home residential agreement. In Kindred Nursing Centers Limited Partnership v. Clark, the U.S. Supreme Court considered the effect of a Kentucky Supreme Court rule which restricted the enforceability of arbitration agreements. Janis Clark had used a broad power of attorney given to her by her mother to admit her mother to a nursing home. The power of attorney did not specifically authorize Janis to sign an arbitration agreement on behalf of her mother. Nevertheless, the admission paperwork Janis signed for her mother included an agreement to arbitrate any claims relating to her mother’s stay at the nursing home. Following her mother’s death at the nursing home, Janis filed a wrong24 | TMA Dispatch • www.tma.us
ful death lawsuit against the nursing home, which sought to dismiss the lawsuit and enforce the arbitration agreement. The Kentucky courts refused, concluding the arbitration agreement was void since the power of attorney which Janis used to act on behalf of her mother when admitting her mother to the nursing home did not contain a “clear statement” authorizing Janis to enter into the arbitration agreement. The U.S. Supreme Court, however, reversed – holding the arbitration agreement signed by Janis was enforceable. The Court held that Kentucky’s “clear statement rule” violated the FAA since it singled out arbitration agreements for special treatment and thus failed to put arbitration agreements on an “equal footing with other contracts.” Kindred represents a continuation of the Court’s string of pro-arbitration opinions in which the Court has upheld enforceability of arbitration agreements in the face of obstacles erected by State legislatures and courts: ■■
■■
AT&T cell phone service agreement containing arbitration agreement barred litigation of class action claims of fraud and false advertising; California statute declaring such agreements “unconscionable” and unenforceable violated the FAA; Nursing home admission agreement containing arbitration
■■
■■
■■
agreement barred litigation of wrongful death claims; West Virginia Supreme Court ruling that such agreements violated “public policy” in the context of wrongful death claims violated the FAA; Arbitration clause in non-compete agreement was enforceable; Oklahoma Supreme Court’s ruling that arbitration agreement was void since the state non-compete statute did not provide for arbitration violated the FAA; Employee Handbook with arbitration agreement was enforceable to force dismissal of lawsuits alleging State labor code violations brought under the California Private Attorneys General Act (“PAGA”); Employees could not avoid effect of the arbitration agreements by claiming to be acting on behalf of the State of California under the PAGA; Arbitration agreement in security alarm system contract was enforceable despite New York statue prohibiting mandatory arbitration clauses in consumer contracts, since the FAA pre-empted the state statute.
Arbitration clauses are not the cure for every ill. While you may need to consult with your counsel to determine if they are appropriate for your circumstances, take comfort in knowing that they will be enforced (if properly written and implemented) regardless of the obstacles erected by state legislatures and courts. Kelly H. Kolb, Esq., is an attorney at TMA member Buchanan, Ingersoll & Rooney, PC Summer 2017
TMA Five Diamond Member Companies These monitoring centers have received or renewed their TMA Five Diamond designations since the publication of the Spring 2017 issue of Dispatch. TMA applauds their commitment to the highest training standards in the monitoring industry. For an up-to-date list of TMA Five Diamond companies, visit www.tma.us. Ackerman Security Systems Norcross, GA since 09/2008 www.ackermansecurity.com
Amherst Alarm Inc. Amherst, NY since 03/2004 www.amherstalarm.com
Dynamark Monitoring, Inc. Hagerstown, MD since 02/2012 www.dynamarkmonitoring.com
ADS Security, L.P. Nashville, TN since 09/2003 www.adssecurity.com
Atlantic Coast Alarm, Inc. Mays Landing, NJ since 12/2009 www.atlanticcoastalarm.com
Electronix Systems Central Station Alarms, Inc Huntington Station, NY since 06/2005 www.electronixsystems.com
AFA Protective Systems, Inc. Syosset, NY since 01/2014 www.afap.com
Barcom Security, Inc. Swansea, IL since 11/2007 www.barcomsecurity.com
AFA Protective Systems, Inc. (GA) Marietta, GA since 04/2017 www.afap.com
Bay Alarm Company Concord, CA since 01/2006 www.bayalarm.com
Affiliated Monitoring Union, NJ since 09/2005 www.affiliated.com
Central Security and Communications Indianapolis, IN since 8/2013 www.central-security.net
Alarm Center Inc. Lacey, WA since 04/2007 www.alarmcenterinc.com
CenturyLink Security Monroe, LA since 02/2005 www.centurylink.com
Alarm Central, LLC Kansas City, MO since 03/2006 www.alarmcentral.net
Comporium SMA Solutions Inc. Rock Hill, SC since 04/2012 www.comporiumsma.com
Alarm Detection Systems, Inc. Aurora, IL since 08/ 2003 www.adsalarm.com
Cooperative Response Center, Inc (CRC) Austin, MN since 03/2011 www.crc.coop
Alarm Tech Central Services, Inc. Ronkonkoma, NY since 12/2009 www.alarmtechcentral.com
COPS Monitoring (FL) Boca Raton, FL since 4/2014 www.copsmonitoring.com
Alarmco,Inc-Boise Boise, ID since 07/2008 www.alarmcoinc.com
Custom Alarm Rochester, MN since 06/ 2011 www.custom-alarm.com
Alarme Sentinelle Montreal, QC since 12/2010 www.sentinelalarm.com
DGA Security Systems, Inc. New York, NY since 02/2005 www.dgasecurity.com
Summer 2017
Ellijay Telephone Company Ellijay, GA since 04/2015 www.etcbusiness.com Engineered Protection Systems, Inc Grand Rapids, MI since 06/2004 www.epssecurity.com F.E. Moran, Inc. Alarm & Monitoring Services Champaign, IL since 12/ 2006 www.femoranalarm.com Federal Response Center, Inc. Springfield, MO since 01/2006 www.federalprotection.com Fifth Third Bank Cincinnati, OH since 10/2004 www.53.com Fire Monitoring of Canada, Inc. St. Catharines, ON since 05/2009 www.fire-monitoring.com Gillmore Security Systems, Inc. Cleveland, OH since 01/2009 www.gillmoresecurity.com GM Security Technologies San Juan, PR since 10/ 2011 www.gmsectec.com
www.tma.us • TMA Dispatch | 25
FIVE DIAMOND Guardian Protection Services Warrendale, PA since 09/2006 www.guardianprotection.com
Northern911 Sudbury, ON since 05/2014 www.northern911.com
Sievers Security Cleveland, OH since 03/2014 www.sieverssecurity.com
Guardian Protection Services (AZ) Tempe, AZ since 04/2017 www.guardianprotection.com
Paladin Technologies Victoria, BC since 06/2016 www.paladinsecurity.com
SMG Security Systems, Inc., dba Midwest Central Dispatch Elk Grove Village, IL since 11/2015 www.smgsecurity.com/
Interface Security Systems Plano, TX since 08/2004 www.interfacesystems.com
PasWord Protection Services Hamilton, ON since 06/2015 www.pasword.com
Interface Security Systems, LLC Earth City, MO since 08/2004 www.interfacesystems.com
Peak Alarm Company, Inc. Salt Lake City, UT since 02/2006 www.peakalarm.com
Iverify US Chanhassen, MN since 02/2010 www.iverify.net
Per Mar Security Services Davenport, IA since 06/2005 www.permarsecurity.com
Merchants Alarm Systems Wallington, NJ since 11/2007 www.merchantsalarm.com
Redwire Tallahassee, FL since 03/2012 www.redwireus.com
MONI Smart Security Systems Farmers Branch, TX since 02/2005 www.mymoni.com
Safe Systems, Inc. Louisville, CO since 08/2004 www.safe-systems.com
Time Warner Security East Syracuse, NY since 03/ 2011
Moon Security Services, Inc. Pasco, WA since 03/2012 www.moonsecurity.com
Security Central Statesville NC, since 07/2015 www.security-central.com
Total Monitoring Services, Inc. Sacramento, CA since 01/ 2012 www.tmscentral.org
Mutual Security Services/a Kastle Systems Company New York, NY since 05/2009 www.4mutual.com
Security Equipment, Inc. Omaha, NE since 07/2004 www.sei-security.com
United Central Control San Antonio, TX since 08/2004 www.teamucc.com
Security Solutions, Inc. Norwalk, CT since 12/2012 securitysolutionsinc.com
United Monitoring Services, Inc. Columbus, GA since 04/2004 www.ums247.com
SecurTek Monitoring Solutions Inc. Yorkton, SK since 05/2010 www.securtek.com
Universal Atlantic Systems, Inc. (UAS) Paoli, PA since04/2004 www.uas.com
Sentry Watch, Inc. Greensboro, NC since 02/2008 www.sentrywatch.com
Vancouver Fire and Radius Security Richmond, BC since 07/2012 www.vanfire.com
National Monitoring Center Lake Forest, CA since 06/2016 www.nmccentral.com National Monitoring Center (TX) Irving, TX since 06/2016 www.nmccentral.com NEXgeneration Central Providence, RI since 07/2009 www.nexgenerationcentral.com
26 | TMA Dispatch • www.tma.us
Superior Central Station, Inc. McAllen, TX since 06/2007 www.superiorcentral.com Supreme Security Systems, Inc. Union, NJ since 12/2004 www.supremealarm.com The Protection Bureau Exton, PA since 11/ 2007 www.protectionbureau.com The Watchlight Corporation El Cajon, CA since 03/2014 www.watchlight.com
Summer 2017
FIVE DIAMOND Vanguard of Evansville Inc. Evansville, IN since 04/2016 www.vanguardalarms.com
Walgreens Co. Deerfield, IL since 04/2012 www.walgreens.com
WH International Response Center Rockford, MN since 12/2004 www.whirc.com
Vivint, Inc. Provo, UT since 03/2014 www.vivint.com
Walmart Alarm Central Bentonville, AR since 06/2012 Wegmans Food Markets, Inc. Rochester, NY since 04/2008 www.wegmans.com
Vivint, Inc. (MN) Eagan, MN since 03/2014 www.vivint.com
Summer 2017 Advertising Index The Monitoring Association thanks the following advertisers for their generous support
Altronix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 www.altronix.com Bold Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.boldgroup.com Central Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 www.ciainsures.com CSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 www.comservicesolutions2.com DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 www.dicecorp.com DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 www.dicecorp.com DMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 www.dmp.com
The TMA Dispatch is published quarterly by The Monitoring Association (TMA).Send address changes to TMA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to membership@www.tma. us. Subscription policy: Individual subscriptions are available without charge to TMA members. Back issues of the Dispatch are obtainable for $10, if available. TMA does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.
Summer 2017
Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.
DSC/Sur-Gard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 www.dsc.com Honeywell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 honeywell.com/security MAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 www.masmonitoring.com Mechanic Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 www.mechanicgroup.com NAPCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 www.napcosecurity.com Perennial Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 www.perennialsoftware.com
Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services. As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry. Coverage options include: • • • • • • •
General Liability/Errors & Omissions Employment Practices Liability Fiduciary Liability Cyber Liability Directors & Officers Liability Auto Liability & Physical Damage Risk Management
• • • • • • •
Umbrella/Excess Liability Property/Inland Marine Workers’ Compensation Surety Bonds Crime Employee Benefits Liability Consultation
Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com
www.tma.us • TMA Dispatch | 27
REGULATORY UPDATE Wireless Report
By John Prendergast
FirstNet RFP Status On March 30, the Department of Commerce and First Responder Network Authority (FirstNet) announced the selection of AT&T to build the first nationwide wireless broadband network dedicated to America’s first responders. The broad terms of this 25-year agreement between FirstNet and AT&T are: ■■ FirstNet will provide 20 MHz of high-value telecommunications spectrum and success-based payments of $6.5 billion over the next five years to support the Network buildout. FirstNet’s funding was raised from previous FCC spectrum auctions; ■■ AT&T will spend about $40 billion over the life of the contract to build, deploy, operate and maintain the network, with a focus on ensuring robust coverage for public safety; ■■ Additionally, AT&T will connect FirstNet users to the company’s telecommunications network assets, valued at more than $180 billion. Since the award, FirstNet has indicated that it has been working with AT&T and its team of Motorola Solutions, General Dynamics, Sapient Consulting and Inmarsat Government on the successful deployment of the Network. They have reportedly been collaborating on a number of priorities, such as State Plans and the development of an online portal that will be used to deliver the plans to the states 28 | TMA Dispatch • www.tma.us
and territories. They have also had initial discussions regarding the FirstNet core network architecture. AT&T also recently announced that it will roll out an additional 40 MHz of commercial spectrum in conjunction with the 20 MHz of FirstNet spectrum. With the award of the NPSBN contract to AT&T, AICC will want to work with its members to identify issues and questions concerning the alarm industry’s participation in the network, and to reach out to AT&T about its position on these matters.
Court Rules in Favor of First Net in Rivada Mercury Suit On November 21, 2016, Rivada Mercury filed a lawsuit in the U.S. Court of Appeals of Federal Claims over what Rivada said is the illegal and wrongful exclusion of the consortium from the FirstNet procurement process. On March 17, U.S. Court of Federal Claims Judge Elaine Kaplan denied Rivada Network’s protest motion to compete with AT&T for the nationwide public safety broadband network contract. Alarm Operation status as “public safety”: FirstNet has not yet acted on AICC’s proposal that alarm operations be classified as “public safety” for purposes of having prioritized access to the NPSBN.
FCC NPRM re Central Station Channel Restriction At the April 26 Annual LMCC meeting, we presented the proposed changes to the FCC’s central station frequency rules, and proposed coordination protocols for non-central station use of the alarm channels. On May 8, TMA/AICC and LMCC filed Joint Ex Parte Comments with the FCC, submitting the draft rule changes and coordination procedures into the record in the rule making. With a consensus among all FCC co-
ordinators having been achieved, we expect a strong probability that the FCC will find the proposed measures acceptable without significant change. However, we recommend a meeting with the relevant FCC personnel to make sure this is the case, and to have input on any questions.
Satellite Interference AICC continues working with the FCC’s International Bureau, NOAA and NASA to provide input on the draft rule change, in the hopes of avoiding further interference from weather satellites. Lou Fiore, Owais Hassan and myself have participated in several meetings and calls that will shape the US position on this issue. AICC will continue to work with the Federal working group to seek fair terms, ahead of the finalization of the US position paper this Fall. Specific developments: ■■ Lou Fiore has been appointed to formally serve on the FCC’s WRC19 Advisory Committee (“WAC”) on this matter, and John Prendergast has been appointed as an alternate. Both participated in the April 18 WAC meeting, and had a chance for face to face discussions with the relevant FCC and NTIA staffers afterwards. At this meeting, the FCC asked about support from other industry segments, which we have pursued. It was also made clear at the meeting that following formulation of the US position, it will be presented to the Western Hemisphere group, CITEL, which may impact the proposal. ■■ We continue to move toward a joint TMA/AICC – NOAA test of satellite impact on alarm radio operations, using the proposed power density limit and spread spectrum technology for satellite signals. ■■ At the Annual LMCC meeting, TMA made a presentation about the satellite issue and its potential Summer 2017
REGULATORY UPDATE impact on the entire 460-470 MHz band, and LMCC approved a motion to file comments on the issue supporting TMA’s positions.
Land Mobile Communications Council Reviews Issues Affecting Private Land Mobile The annual meeting of the Land Mobile Communications Council (LMCC), an advisory group made up of the Private Land Mobile Frequency Advisory Coordinators, focused on several different regulatory areas that may be of interest to alarm companies that have radio licenses: ■■ Proposal to Eliminate Rules Requiring Inter-service Coordination – The FCC has proposed elimination of rules that would require frequency coordinators and applicants to obtain concurrence when requesting use of frequencies that were in legacy frequency pools prior to the creation of the Conventional Industrial/Business Pool in the late 1990s. The FCC is asking whether these rules create a substantial burden on small business such that they should either be revised, removed or left as is. The consensus from the frequency coordinators is that the requirement is not overly burdensome, affects applicants for new facilities and only crops up where there is overlap of contours, in which case the concurrence requirement becomes important. ■■ California Legislation (Hands Free Device Restrictions) – Assembly Bill 1222 – Current California law makes it a criminal office to operate a motor vehicle while holding and operating a handheld wireless telephone or electronic wireless communications device. Under the current law, it appears that vehicle operators could not utilize two-way mobile units or vehicular radios. The proposed Assembly Bill would modify the definition of “electronic wireless communications device” to explicitly exclude “specialized Summer 2017
mobile radio device” and “two-way messaging device” so that licensees could operate land mobile two-way radios in their vehicles. Clients in California should be mindful of this legislation, and our other clients should monitor for similar proposals in their state. At the meeting, guest speakers from the FCC’s Enforcement Bureau, Public Safety and Homeland Security Bureau and Wireless Telecommunications Bureau discussed various issues which affect the land mobile community: Enforcement Bureau Discusses Watch List Violations Even with its reorganization two years ago, the Enforcement Bureau is committed to the enforcement of its rules and prosecution of rules violations. The Bureau provided observations that may be of interest: ■■ Proposed fine of $13,000 against Global Paratransit for failing to operate PLMR station in accordance with narrowbanding rules, even though license had been modified to add narrowbanding emission ■■ License revocation against Acumen Communications for making false statements on license application regarding prior felony drug conviction of licensee’s principal. Despite numerous communications from the FCC, no response has been received from Acumen Communications. The administrative law judge (ALJ) has issued an initial decision proposing the revocation of Accumen’s licenses and dismissal/denial of its applications. ■■ Violations Seen by Field Agents ȚȚ Unlicensed operation of mobile equipment – believed to be occurring because equipment is being purchased over the Internet and not licensed by end-users ȚȚ Failure to provide call sign identification as required by the FCC’s Rules ȚȚ Trunking control channels when spectrum is shared (e.g., station class FB2 or FB6). Trunking of control stations may
only occur when the licensee has exclusivity (i.e., station class FB8) Wireless Telecommunications Bureau The Wireless Bureau has several spectrum related proceedings that are ongoing, including: ■■ License Renewal/Discontinuance of Operation Rules – This is WT Docket 10-112 in which the FCC is trying to establish consistent license renewal standards and station construction/service requirements. The FCC is still working on this docket, and no timetable for a vote has been announced. ■■ ULS Modernization – The FCC is working towards replacing its Universal Licensing System (ULS) with a more modern system. ULS has been in place since 1998 and is very difficult to maintain.
D.C. Circuit Vacates FCC Order on Opt-Out Notices for Solicited Faxes On March 31, the U.S. Court of Appeals for the District of Columbia Circuit issued an opinion holding that the FCC lacked authority under the Telephone Consumer Protection Act (“TCPA”) to regulate facsimiles that were sent with the recipient’s consent. As a result, the 2006 Order in which the FCC required the sender to include an opt-out notice on the faxes was vacated. In holding that the FCC had exceeded the authority granted to it under the TCPA, the D.C. Circuit relied upon language of the TCPA itself, which makes it unlawful for a person or entity “to send, to a telephone facsimile machine, an unsolicited advertisement” and defines “unsolicited advertisement” as “any material advertising the commercial availability or quality of any property, goods, or services which is transmitted to any person without that person’s prior express invitation or permission, in writing or otherwise.” The court understood this language to mean that Congress intended to draw a line between solicited and unsolicited advertisements. www.tma.us • TMA Dispatch | 29
REGULATORY UPDATE
Legislative Update H.R.582, S.123 - Kari’s Law Act of 2017 House: Introduced 01/17/2017 Latest Action 01/24/2017 Received in the Senate and Read twice and referred to the Committee on Commerce, Science, and Transportation. Senate: Introduced 01/12/2017, Latest Action 01/24/2017 Committee on Commerce, Science, and Transportation. Ordered to be reported without amendment favorably. This bill amends the Communications Act of 1934 to require multi-line telephone systems to have a default configuration that allows users to directly initiate a call to 9-1-1 (without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit “9”) from any station equipped with dialing facilities. Businesses installing such systems must configure the systems to provide a notification to a central location at the facility where the system is installed when a person at the facility initiates a call to 9-1-1 using the system, provided that the system is able to be so configured without an improvement to the hardware. The alarm industry will want to ensure that, if this legislation is enacted, any configuration changes made to comply do not interfere with existing arrangements between central stations and PSAPs. H.R.588 - Securing Access to Networks in Disasters Act Introduced 01/17/2017 Latest Action: 01/24/2017 Received in the Senate and Read twice and referred to the Committee on Commerce, Science, and Transportation. This bill directs the FCC to conduct a study on network resiliency during times of emergency. Specifically, the FCC is to a conduct a study on the public safety benefits and technical feasibility and cost of— 1) making telecommunications service provider-owned WiFi access points, and other communications technologies operating on unli30 | TMA Dispatch • www.tma.us
censed spectrum, available to the general public for access to 9–1–1 services, without requiring any login credentials, during times of emergency when mobile service is unavailable; 2) the provision by non-telecommunications service provider-owned WiFi access points of public access to 9–1–1 services during times of emergency when mobile service is unavailable; and 3) other alternative means of providing the public with access to 9–1–1 services during times of emergency when mobile service is unavailable. H.R.686 - “Developing Innovation and Growing the Internet of Things Act” or “DIGIT Act”. Introduced 01/24/2017 Latest Action: 01/24/2017 Referred to the House Committee on Energy and Commerce. This bill requires the creation of a working group of Federal stakeholders for the purpose of providing recommendations and a report to Congress related to the aspects of the Internet of Things. Duties of the working group are to include: (1) identify any Federal regulations, statutes, grant practices, budgetary or jurisdictional challenges, and other sector-specific policies that are inhibiting or could inhibit the development of the Internet of Things; (2) consider policies or programs that encourage and improve coordination among Federal agencies with jurisdiction over the Internet of Things; (3) consider any findings or recommendations made by the steering committee and, where appropriate, act to implement those recommendations; and (4) examine— (A) how Federal agencies can benefit from utilizing the Internet of Things; (B) the use of Internet of Things technology by Federal agencies as of the date the working group
performs the examination; (C) the preparedness and ability of Federal agencies to adopt Internet of Things technology in the future; and (D) any additional security measures that Federal agencies may need to take to— (i) safely and securely use the Internet of Things; and (ii) enhance the resiliency of Federal systems against cyber threats to the Internet of Things. The working group is required to consult with nongovernmental stakeholders, including a steering committee; information and communications technology manufacturers, suppliers, service providers, and vendors; subject matter experts representing industrial sectors other than the technology sector that can benefit from the Internet of Things, including the agriculture and health care sectors; small, medium, and large businesses; think tanks and academia; nonprofits and consumer groups; rural stakeholders; and other stakeholders with relevant expertise. Given the alarm industry’s growing role in the IoT, AICC and its members will want a seat at the table. S. 19 - “Making Opportunities for Broadband Investment and Limiting Excessive and Needless Obstacles to Wireless Act” or the “MOBILE NOW Act” Introduced 01/03/2017 Latest Action: 03/21/2017 Placed on Senate Legislative Calendar under General Orders. Calendar No. 17. The MOBILE NOW Act has several aims that may impact the alarm industry, particularly with regard to interference concerns. The Act requires the FCC to set a goal of making a total of 500 megahertz of Federal and non-Federal spectrum available on a licensed or unlicensed basis for wireless broadband use, and at least 255 megahertz of Federal and non-Federal spectrum below the frequency of 6000 megahertz for mobile and fixed wireless broadband use by 2020. This excludes the frequencies between Summer 2017
REGULATORY UPDATE 1695 and 1710 megahertz; 1755 and 1780 megahertz; 2155 and 2180 megahertz; and 3550 and 3700 megahertz. It goes on to require the FCC to conduct a number of studies to determine the feasibility of allowing commercial service in various spectrum: 1) Millimeter Wave band, between 24250 and 24450 megahertz; 25050 and 25250 megahertz; 31800 and 33400 megahertz; 42000 and 42500 megahertz; 71000 and 76000 megahertz; and 81000 and 86000 megahertz, except for any frequencies with Federal allocations. 2) 3GHz band, specifically between 3700 megahertz and 4200 megahertz. It also requires the FCC to adopt rules that permit unlicensed services “where feasible” to use any frequencies that are designated as guard bands, and to protect frequencies allocated after the date of enactment develop a national plan for making additional radio frequency bands available for unlicensed operations. The plan must identify an approach that ensures that consumers have access to additional spectrum to conduct unlicensed operations in a range of radio frequencies to meet consumer demand; recommend specific actions by the FCC and the NTIA to permit unlicensed operations in additional radio frequency ranges that the FCC finds are appropriate. Given the alarm industry’s use of unlicensed spectrum, it will be important to follow the progress of both this Act and any resulting rules to ensure continued stability of alarm operations. S. 134 - Spoofing Prevention Act of 2017 Introduced 01/12/2017 Latest Action: 01/24/2017 Committee on Commerce, Science, and Transportation. Ordered to be reported with an amendment in the nature of a substitute favorably. This bill expands the prohibition on misleading or inaccurate caller identification information to include any voice service or text messaging service, the definitions of which are Summer 2017
slightly broader than in the current rules, and capture recent advances in technology (primarily VoIP). Some AICC members have expressed interest in an FCC proceeding regarding spoofing in 911 and other emergency apps. This legislation does not cover such spoofing, and the alarm industry may consider addressing the issue here. H.R. 511 - Power And Security Systems (PASS) Act Introduced 01/12/2017 Latest Action: 01/24/2017 Received in the Senate and Read twice and referred to the Committee on Energy and Natural Resources. The Act would extend the exemption for external power supplies that are designed to be connected to a security or life-safety alarm or surveillance system component from the No-Load Mode energy efficiency standards to include units manufactured after July 1, 2017. The No-Load Mode energy efficiency standards require subject devices to have a nameplate output of not more than 250 watts and a maximum consumption of 0.5 watts. AICC has been working closely with SIA and ESA to get this legislation passed, as without the exemption transformer prices would escalate greatly without any power savings.
Wireline Report
By Mary J. Sisak
FCC Adopts NPRM/NOI on Copper Retirement, Section 214 Discontinuance and State Law Preemption The FCC released a Notice of Proposed Rulemaking (NPRM), Notice of Inquiry (NOI), and Request for Comment outlining proposed changes to
current rules regarding copper retirement and the discontinuance of telecommunications service and seeking comment on the preemption of state laws governing the maintenance or retirement of copper facilities “to accelerate the deployment of next-generation networks and services by removing barriers to infrastructure investment.” The FCC’s NOI addresses state laws inhibiting broadband deployment. Comments on the NOI are due June 12 and reply comments are due July 10. In the NOI, the FCC seeks comment on adopting rules that would help decrease State-sponsored impediments to broadband deployment. Most importantly for the alarm industry, the FCC seeks comment on “whether there are state laws governing the maintenance or retirement of copper facilities that serve as a barrier to deploying next-generation technologies and services that the Commission might seek to preempt.” As examples of rules that may be barriers to deploying next-generation technologies the FCC states that “certain states require utilities or specific carriers to maintain adequate equipment and facilities” and others “empower public utilities commissions, either acting on their own authority or in response to a complaint, to require utilities or specific carriers to maintain, repair, or improve facilities or equipment or to have in place a written preventative maintenance program.” The FCC seeks comment on: ■■ The impact of state legacy service quality and copper facilities maintenance regulations. ■■ The impact of state laws restricting the retirement of copper facilities. ■■ Whether Section 253 of the Act provides the FCC with authority to preempt state laws and regulations governing service quality, facilities maintenance, or copper retirement that are impeding fiber deployment, including whether such laws have the effect of prohibiting the ability of incumbent LECs to provide any interstate or intrastate www.tma.us • TMA Dispatch | 31
REGULATORY UPDATE telecommunications service and whether such laws are not competitively neutral or not necessary to preserve and advance universal service, protect the public safety and welfare, ensure the continued quality of telecommunications services, and safeguard the rights of consumers. The FCC also asks for comment on: ■■ Eliminating excessive delays in negotiations and approvals for rightsof-way agreements and permitting for telecommunications services. ■■ Prohibiting excessive fees and other costs that may have the effect of prohibiting the provision of telecommunications service. ■■ Prohibiting unreasonable conditions or requirements in the context of granting access to rightsof-way, permitting, construction, or licensure related to the provision of telecommunications services. In the NPRM, the FCC seeks comment on proposed changes to the copper retirement and Section 214 rules to discontinue services. The comment dates for the issues raised in the NPRM have not been established. The FCC proposes a number of revisions to the Part 51 network change disclosure rules and the rules applicable to copper retirement. Under one proposal, the FCC would repeal Section 51.332 of the rules and return to the prior short-term network change notification rules for copper retirement. Under this proposal, an incumbent LEC would be allowed to retire copper facilities 90 days after FCC issuance of a public notice and without providing direct notice to retail customers. Under a second proposal, the FCC would eliminate all differences between copper retirement and other network change notice requirements, rendering copper retirement changes subject to the same long-term or, where applicable, short-term network change notice requirements as all other types of network changes subject to Section 251(c)(5). Under this proposal, an incumbent LEC would be allowed to retire copper facilities 32 | TMA Dispatch • www.tma.us
10 days after FCC issuance of a public notice and without providing direct notice to retail customers. Under a third proposal, the FCC would “retain but amend Section 51.332 to streamline the process, provide greater flexibility, and reduce burdensome requirements for incumbent LEC copper retirements.” Among other things, the FCC seeks comment on whether the rule should be changed to require an incumbent LEC to serve notice only to telephone exchange service providers that directly interconnect with the incumbent LEC’s network and not retail customers and reduce the waiting period to 90 days from 180 days after the FCC releases its public notice before the planned copper retirement can be implemented. Similarly, the NPRM proposes a number of measures to shorten timeframes and eliminate protections when an incumbent LEC seeks to discontinue the provision of a telecommunications service pursuant to Section 214 of the Act. Specifically, the FCC seeks comment on: ■■ Reducing the Section 214(a) discontinuance process for applications that seek authorization to stop accepting new customers for the service while maintaining service to existing customers (a.k.a. “grandfathering”) to 10 days. ■■ Changing the list of eligible services for grandfathering. ■■ Adopting a streamlined uniform comment period of 10 days and an auto-grant period of 31 days for both dominant and non-dominant carriers for discontinuance of services that have been grandfathered for at least 180 days. ■■ Whether the FCC should conclude that Section 214(a) discontinuances will not adversely affect the present or future public conveniences and necessity, provided that fiber, IP-based, or wireless services are available to the affected community and what types of fiber, IP-based or wireless services would constitute acceptable alternatives.
FCC to Consider Reversing Broadband Title II Classification At its May 18, 2017 meeting, the FCC will consider a Notice of Proposed Rulemaking (NPRM) to initiate the process to undo its Title II common carrier designation for broadband Internet access service and instead treat broadband Internet access as an information service. The FCC also will consider whether to roll back other consumer and competitive protections previously adopted. According to the draft NPRM, comments on the rule changes will be due on July 17, 2017 and reply comments will be due on August 16, 2017. Of importance to the alarm industry, the NPRM seeks comment on whether to keep, modify, or eliminate the Internet conduct standard, brightline rules and transparency rules previously adopted by the FCC. The Internet conduct standard allows the FCC to prohibit practices that it determines unreasonably interfere with or unreasonably disadvantage the ability of consumers to reach the Internet content, services, and applications of their choosing or of online content, applications and service providers to access consumers. This standard also gives the FCC discretion to prohibit any Internet service provider practice that it believes violates certain factors. The bright line rules ban blocking, throttling and paid prioritization by providers of both fixed and mobile broadband Internet access service. Although the FCC emphasizes that it opposes blocking lawful material, the FCC seeks comment on the appropriate means to achieve this outcome consistent with the goals of maintaining Internet freedom-maximizing investment and, specifically, seeks comment on whether a codified no-blocking rule is needed to protect such freedoms. The FCC notes that prior to 2015, many large Internet service providers voluntarily abided by the 2010 no-blocking rule in the absence of a regulatory obligation to Summer 2017
REGULATORY UPDATE do so. The FCC questions whether there is any reason to think providers would behave differently today. The no-throttling rule mirrors the no-blocking rule and bans the impairment or degradation of lawful Internet traffic or use of a non-harmful device, subject to reasonable network management practices. The FCC seeks comment on whether this rule is still necessary , particularly for smaller providers. Among other things, the FCC asks how the rule benefits consumers, what are its costs and when is “throttling” harmful to consumers. The FCC also asks if the no-throttling rule prevents providers from offering broadband Internet access service with differentiated prioritization that benefits consumers or harm latency- sensitive applications and content or prevent product differentiation among broadband Internet access service With respect to “paid prioritization” practices, the FCC describes it as an “ex ante flat ban on individual negotiations to address an apparently nonexistent problem” and states that “the record evidence confirmed that no such rule was needed since several large Internet service providers made it clear that they did not engage in paid prioritization and had no plans to do so.” The FCC seeks comment on the continued need for this rule. Although the FCC states that it continues to support the objectives of the transparency rule, it seeks comment on whether the existing rule is the best way to accomplish the objectives, or if “there are other methods we can employ to achieve the goals of competition, innovation, investment, end-user choice, and broadband adoption.” Specifically, the FCC seeks comment on whether the additional reporting obligations from that rule remain necessary in today’s competitive broadband marketplace. The FCC also proposes to: ■■ reinstate the determination that mobile broadband Internet access service is not a commercial mobile service and in conjunction revisit the elements of the Title II Order Summer 2017
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that modified or reinterpreted key terms in section 332 of the Communications Act and implementing rules; return authority to the Federal Trade Commission to police the privacy practices of Internet service providers; and re-evaluate the FCC’s enforcement regime.
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Bill Eliminates FCC Broadband Privacy Rules President Trump signed a bill eliminating privacy rules set by the FCC for broadband providers. The FCC’s rules extended the privacy requirements of Section 222 of the Communications Act to broadband service providers and expanded the privacy requirements for all telecommunications carriers. The rules established a framework of customer consent to use and share their customers’ personal information . The rules applied to broadband service providers and other telecommunications carriers, including wireless providers. They did not, however, apply to the privacy practices of web sites and other “edge services” over which the Federal Trade Commission has authority. Congress determined to eliminate the rules because they created inconsistent treatment for different companies.
FCC Adopts Business Data Service Order in Price Cap Areas The FCC adopted an Order “moderniz[ing] regulation in significant portions of the [Business Data Service] market” in areas served by price cap carriers such as AT&T, Verizon and CenturyLink. The Order and resulting rules will give price cap carriers more pricing flexibility in areas deemed competitive, while reducing the capped rate for services that continue to be tariffed. The FCC’s findings include the following: ■■ Competition for packet-based services at speeds exceeding 45
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Megabits per second (the top speed of TDM “DS3” services) is widespread, making pricing regulation counterproductive for these services Continued price regulation for legacy TDM-based BDS in areas deemed competitive may stifle investment and inhibit the transition to modern IP services. The Order adopts a competitive market test which determines that pricing regulation is no longer required when certain conditions are met: After a transition period, ILECs in counties meeting the competitive market test will no longer file tariffs with the FCC. In counties that do not meet the competitive market test, the Order retains price regulation for lower speed TDM connections to end-users. The Order allows ILECs to offer volume and term discounts, as well as contract tariffs (known as “Phase I pricing flexibility” under the FCC’s old rules) The Order extends forbearance from tariffing for all packet-based BDS The Order updates price cap regulation where it remains by reducing the rate cap for services annually by 2 percent on a going-forward basis to account for productivity gains. Packet-based and TDM telecommunications services continue to be subject to statutory requirements that rates, terms, and conditions be just and reasonable, enforceable through the complaint process. The Order also concludes that certain business data services constitute private carriage rather than common carriage.
John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit www.bloostonlaw.com.
www.tma.us • TMA Dispatch | 33
LEVEL 1
Monitoring Center Operator Level 1 Training Graduates First Last Company Brittany Aanenson Vivint, Inc. Kelly Ables Checkview Corporation Laura Adams Simpson Security Systems, Inc. Stephanie Alarcon United Central Control Mia Allacher Security Equipment Inc Justin Allegree VRI Aubrie Allen Vivint Inc. Alex Allendale CPI Security Systems, Inc. Bradley Anderson AT&T Cameron Anderson Safeguard Security a Division of SAFE Alarms Kristen Anderson Thrivent Financial Kyle Anderson Depository Trust and Clearing Corp. Sherri Anderson AlarmWatch Emma Andrushchenko Vector WEST Zunong Aohongjiang ADT Canada Inc. / Reliance Protectron (CA) Justin Arnbrister Matson Alarm Patrick Ashcraft Atlas Security Service, Inc. Elie Atik ADT Canada Inc. / Reliance Protectron (CA) Meleisha Ayala UAS Frances Baiza ADS Security L.P. Jennifer Baraoidan SecurTek (CA) Veronica Barcelo Security Central Anne Barrera Superior Central Station Inc. Sara Barrera United Central Control Levi Barrica THRIVE Intelligence Brittany Barry SecurTek (CA) Don Bartolet Securitas Electronic Security Olivia Baughan Vivint Inc. Zach Beal Securitas Electronic Security Krystal Beiter Securitas Electronic Security Emily Bell Vivint Inc. Errington Bell Quick Response Monitoring Luis Benitez Vivint Inc. Jaalah Benjamin-Barnes United Central Control Jeremy Benoit Johnson Controls Stephanie Bhullar API Alarm Monitoring Inc (CA) Jasmine Billups AFA Protective Systems, Inc Jenna Black Interface Security Systems Sunny Blair Security Equipment Inc Kenneth Blankenship UAS Brandy Bledsoe Richmond Alarm Company Jessica Blondet GMST Jenna Bodkin Guardian Protection Services Vanessa Bodtmann Guardian Protection Services Teneisha Bolton THRIVE Intelligence Isaac Bonilla-Nava Vivint Inc. Madison Borad VRI Emily Boulter Paladin Security Group (CA) Yasmine Boveiri ADT Canada Inc. / Reliance Protectron (CA) Keena Bowers THRIVE Intelligence Ambur Bradley Vivint Inc. Michael Bradley Walgreens Brooklyn Bragun Vivint Inc. Anne Bredin Northern911 (CA) Cedric Brown Interface Security Systems Wanetta Bruce Walgreens Richelle Bruner Telsco Security Systems (CA) Rodney Bryant Securitas Electronic Security Brad Buskirk Quick Response Monitoring Travis Butler Securitas Electronic Security Ashley Caldwell Guardian Protection Services Kristy Caldwell Kings III of America Alberto Candelaria GMST Ernesto Cano Diaz Depository Trust and Clearing Corp.
34 | TMA Dispatch • www.tma.us
Date Taken 3/31/17 2/25/17 3/17/17 4/6/17 4/6/17 4/26/17 2/3/17 4/11/17 4/18/17 3/31/17 4/26/17 2/14/17 4/19/17 3/8/17 3/25/17 4/17/17 4/20/17 3/8/17 2/24/17 3/16/17 3/21/17 3/29/17 4/11/17 4/8/17 4/8/17 3/22/17 3/3/17 3/29/17 3/3/17 3/3/17 2/3/17 3/31/17 2/13/17 4/11/17 4/11/17 4/28/17 2/16/17 3/3/17 4/3/17 3/23/17 3/10/17 4/12/17 4/13/17 4/3/17 4/10/17 3/28/17 2/20/17 4/12/17 3/14/17 4/11/17 3/31/17 3/28/17 4/7/17 3/7/17 3/13/17 4/13/17 4/25/17 4/13/17 3/8/17 4/14/17 4/10/17 3/27/17 4/17/17 2/25/17
USA and international graduates completed February 1–April 30, 2017
First Last Quincy Carter Tiffany Casarez Sarah Cason Leticia Castro Brandon Cepeda Antonio Chambers Sean Chapman Osvaldo Charles Saul Chavez Kaniz Chowdhury Jacob Christensen Keiosha Christian Eileen Ciardi Matthew Clark Kelvin Clayton Connor Cline Robert Codrington Lamar Coleman Ronald Coleman Alonso Colindres Scriba Michaela Collins Kylie Comer Joseph Commins Ervin Conde Kamesha Cook Brittany Cooper Kathy Corbeil Caleb Corbett Daniel Corbett Edward Corbett Martina Coric Rebecca Corrado Sultania Couch Crystal Coulson Nicole Couture Jeremy Coy Lawren Craft Dominik Crawford Steve Crist Brenda Cruz Isaiah Curtis Bryan Cutliff Laurie Daien Bonnie Dame Jason Daugherty Nelson Davila April Davis Caribbean Davis Jermaine Davis Mondre Davis Samuel Davis James Davis, III Sebastian Dembinski Michelet Desrosiers Conchedra Dickerson Patricia Dietemann Jessica Dillon Sarah Dixon Rachel Dockstader Tiara Donnell Ryan Doss Kathy Doyle Jeannene Dozier Briana Drumgole Jean Dumont
Company THRIVE Intelligence United Central Control VRI National Monitoring Center SecureSafe Solutions Depository Trust and Clearing Corp. Doyle Security United Central Control Moon Security Services, Inc Depository Trust and Clearing Corp. Johnson Controls Richmond Alarm Company Doyle Security COPS Monitoring - Tennessee Interface Security Systems VRI Vector WEST United Monitoring Depository Trust and Clearing Corp. G4S (CR) National Monitoring Center Dynamark Monitoring Johnson Controls SecurTek (CA) National Monitoring Center AlarmWatch SecurTek (CA) Vivint Inc. Vivint Inc. Vancouver Fire & Security (CA) Securitas Electronic Security Vigilante Security, Inc American Burglary & Fire, Inc. Safe Systems Vivint Inc. Securitas Electronic Security United Central Control THRIVE Intelligence ADS Security L.P. United Central Control Vivint Inc. THRIVE Intelligence SecurTek (CA) Doyle Security ADS Security L.P. Depository Trust and Clearing Corp. United Monitoring Interface Security Systems Quick Response Monitoring THRIVE Intelligence Affiliated Monitoring Richmond Alarm Company Walgreens Depository Trust and Clearing Corp. Richmond Alarm Company American Burglary & Fire, Inc. Security Central American Burglary & Fire, Inc. Vivint Inc. Interface Security Systems Vivint Inc. VRI Vivint Inc. National Monitoring Center Depository Trust and Clearing Corp.
Date Taken 3/31/17 3/21/17 2/20/17 3/23/17 3/16/17 2/19/17 4/16/17 4/4/17 2/25/17 2/22/17 3/8/17 3/11/17 4/24/17 3/21/17 3/14/17 3/29/17 3/8/17 4/9/17 3/6/17 2/8/17 2/15/17 2/27/17 3/24/17 3/17/17 4/7/17 4/26/17 3/16/17 4/27/17 2/10/17 4/21/17 3/3/17 2/18/17 3/4/17 2/27/17 3/30/17 4/11/17 4/6/17 4/7/17 3/31/17 3/21/17 4/27/17 4/7/17 3/21/17 4/17/17 2/2/17 3/2/17 4/8/17 3/3/17 3/24/17 4/10/17 4/19/17 2/28/17 4/1/17 3/3/17 3/23/17 4/3/17 3/29/17 2/19/17 3/5/17 3/2/17 2/8/17 3/6/17 3/28/17 4/17/17 2/24/17
Summer 2017
Summer 2017
Date Taken 3/22/17 3/9/17 3/24/17 3/22/17 2/20/17 3/21/17 4/9/17 3/5/17 2/28/17 4/15/17 4/12/17 3/23/17 4/4/17 3/20/17 3/28/17 3/20/17 3/20/17 3/18/17 3/29/17 4/26/17 4/16/17 2/2/17 3/31/17 3/29/17 2/13/17 2/13/17 2/9/17 3/22/17 4/19/17 3/14/17 4/1/17 2/28/17 4/2/17 4/19/17 4/13/17 2/19/17 4/17/17 4/23/17 3/1/17 4/10/17 3/3/17 3/15/17 4/11/17 3/23/17 2/25/17 4/13/17 3/18/17 4/11/17 3/15/17 3/24/17 4/3/17 4/4/17 3/29/17 3/26/17 2/21/17 4/7/17 2/28/17 2/13/17 4/12/17 3/24/17 4/5/17 2/20/17 2/14/17 4/24/17 3/14/17 3/24/17 2/5/17 4/3/17 3/30/17 3/8/17 3/27/17
First Last Company McKenzie Harris VRI James Hart The Cogar Group, Ltd Erik Haston First Alarm Atisa Hayes Securitas Electronic Security Colin Hayes Safeguard Security a Division of SAFE Alarms Charles Healy Walgreens Angela Henley Richmond Alarm Company Alysia Hensler Vector SOUTH Karla Hernandez Interface Security Seanne Hiatt Vivint Inc. Gillian Hill Interface Security Systems Kathy Hilliard Quick Response Monitoring Jared Hitchcock Vector EAST Matthew Hoffman SecurTek (CA) Hannah Holzman Kroger Central Alarm Control Ian Horrocks Vivint Inc. Stephanie Hosseinzadeh National Monitoring Center Katelyn Howard National Monitoring Center Duncan Hubbard Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Chris Hubert Security Central Sanitta Huff Washington Alarm Sylvia Hunter Vivint Inc. Katherine Huth Vivint, Inc. Mangual Iris Genesis Security Services Inc. Chris Istvanko COPS Monitoring - Tennessee Antoine Jackson Richmond Alarm Company Eugene Jackson Depository Trust and Clearing Corp. Paige Jackson Monitronics International Kate Jacobs ISS Kitana James Affiliated Monitoring Marsha Jean Baptiste COPS Monitoring - Boca Raton Shawandra Jenkins ADS Security L.P. Francisco Jimenez Depository Trust and Clearing Corp. Ashley Johnson National Monitoring Center Bianca Johnson Interface Security Systems Charles Johnson Interface Security Systems Erik Johnson Quick Response Monitoring Jasmine Johnson Securitas Electronic Security Rochelle Johnson ADS Security L.P. Tasia Johnson UAS Mounia Jones Depository Trust and Clearing Corp. Ira Joseph AT&T Kezrae Kapp Depository Trust and Clearing Corp. Luke Kauffman Vivint, Inc. Jason Kayorie AlarmForce Industries Inc. (CA) Anfernee Kennedy NMC Warren Kennedy Vivint Inc. Hina Khan The Monitoring Center (CA) Shannon King Savannah River Nuclear, LLC Alyssa Kirk Vivint Inc. Ariel Kittrell Richmond Alarm Company Spencer Kjelstrom Vivint Inc. Chad Klassen SecurTek (CA) Brittany Knights AlarmForce Industries Inc. (CA) David Knoke City Of Toronto (CA) Rachel Koenen Advanced Security Systems Samantha Kraft Thrivent Financial Bree Kuhni Vivint Inc. Sophie Lacasse Northern911 (CA) Michelle Lacourse API Alarm Monitoring Inc Megan Lafoca Vivint Inc. Megan Lalich Walgreens Alexa Landon Vivint Inc. Nola Lane API Alarm Monitoring Inc Amanda Lang United Central Control Alexandre Lavigne CCAQ (CA) Eryn Lax First Alarm Eric Ledoux SecurTek (CA) Mai Padi Lee Vivint, Inc.
Date Taken 3/4/17 4/27/17 4/27/17 4/13/17 3/18/17 3/24/17 4/18/17 4/19/17 3/11/17 3/31/17 3/2/17 4/21/17 2/22/17 3/21/17 2/1/17 2/13/17 4/6/17 4/6/17 3/9/17 4/4/17 2/23/17 2/5/17 3/23/17 2/3/17 3/21/17 3/20/17 3/2/17 4/19/17 2/6/17 4/12/17 3/9/17 3/16/17 3/8/17 4/6/17 4/12/17 2/14/17 3/22/17 4/13/17 3/22/17 2/1/17 2/19/17 4/18/17 2/22/17 3/22/17 4/30/17 2/28/17 2/10/17 4/4/17 2/16/17 4/24/17 3/13/17 3/29/17 3/13/17 4/27/17 2/13/17 2/25/17 2/11/17 3/19/17 3/10/17 4/26/17 4/24/17 3/28/17 2/13/17 4/26/17 4/18/17 4/6/17 4/13/17 3/19/17 4/4/17
www.tma.us • TMA Dispatch | 35
LEVEL 1
First Last Company Mary Jane Dunham Vivint, Inc. Brianna Durgin iWatch Communications Kevin Durning UAS Jarvis Eady Quick Response Monitoring Jocelyn Echevarria VRI Nidaya Edwards Vector EAST Julissa Eilzondo Superior Central Station Inc. Mackenzie Ellsworth Monitronics International Ali Elsayed ADT Canada Inc. / Reliance Protectron (CA) Kennedy Eneh Monitronics International Samantha Escandon United Central Control Stephania Esparza Alarm Specialist Corp Matthew Espinosa Checkview Corporation Cynthia Estrada Checkview Corporation Johnathan Estrella Depository Trust and Clearing Corp. Brandon Evans Peak Alarm Company Monica Evans Per Mar Security Services Adam Fariss United Central Control John Farnsworth Vivint Inc. Steven Fernandez DGA Security Alexa Filmore Monitronics International Alicia Finster Bay Alarm Barbie Fish VRI Kenny Fisher VRI Rick Flanigan AT&T Christian Flores Alvarado G4S (CR) Alexis Fontanez UAS Dawn Ford Alarm Specialist Corp Bria Forney Affiliated Monitoring Brandon Fortis-Perez Depository Trust and Clearing Corp. Ryan Franklin ADS Security L.P. KaDeena Fulton Vector EAST Corey Gable Guardian Protection Services Gamelyn Gabriel ADT Canada Inc. / Reliance Protectron (CA) LaChanda Gales Securitas Electronic Security Jorge Garcia Depository Trust and Clearing Corp. Sandra Garza Superior Central Station Inc. James Gaunt Vivint Inc. Laurice Genung Depository Trust and Clearing Corp. Darrien George Affiliated Monitoring James Gholar Securitas Electronic Security Colleen Gibbons Vigilante Security, Inc Claire Gilligan Vector EAST Lorrie Gilmore UAS Turkessa Glover Depository Trust and Clearing Corp. Sara Gnade Checkview Corporation Genesis Gomez United Central Control Steve Gomez Superior Central Station Inc. Victor Gomez Kings III of America Jacqueline Gonzalez Walgreens Jessica Goode Huronia Alarm & Fire Security, Inc. (CA) Katie Goodin Security Central JoAnn Gorman VRI Theresa Gosciniak Walgreens Janelle Gour Northern911 (CA) Reginald Grant THRIVE Intelligence Clarissa Greenway Richmond Alarm Company Zachary Grover Wal-Mart Alarm Central Michael Guadalupe GMST Melissa Guarneros Vivint, Inc. Briana Guerra United Central Control Stella Gyaase G4S SECURE INTEGRATION LLC Daneal Haight Vivint Inc. Jacob Hall Vivint Inc. Mary Hall Simpson Security Systems, Inc. Nathan Hall Walgreens Scott Halsey Thrivent Financial Shanesha Hammond Comporium SMA Solutions Inc Margori Hand Bay Alarm Patrick Hansen Johnson Controls Jon Harm Security Equipment Inc
LEVEL 1
First Last Company Louis Lefebvre ADT Canada Inc. / Reliance Protectron (CA) Johnnia Leonetti Vector WEST Jessika Leroy Vivint Inc. Sheryl Lim Security Central Inc. Erica Linsenbigler Vector WEST James Longhurst UAS Sarahi Lopez Monitronics International Jeffrey Louissaint Depository Trust and Clearing Corp. Joshua Ludwig Walgreens Chris Luna AlarmWatch Debra Lund Depository Trust and Clearing Corp. Alycia Lyons Vector WEST Christine MacBlane G4S Secure Integration LLC Stembile Magaoge Depository Trust and Clearing Corp. Adrienne Malone Metrodial Corporation Princess Manier Bay Alarm Ashley Mann Richmond Alarm Company Angela Manzaneda National Monitoring Center Dafina Marevci Metrodial Corporation John Marsh Depository Trust and Clearing Corp. Maegan Martin National Monitoring Center Andrew Martinez Turner Security Systems, Inc. Cindy Martinez Monitronics International Diego Martinez The Monitoring Center (CA) Jose Martinez Monitronics International Laura Mataraza Richmond Alarm Company David McClendon Depository Trust and Clearing Corp. Darrell McCoy COPS Monitoring - Tennessee Jensine McCrea Vivint Inc. Sharif McCullough Mutual Security Services Dexi McDowell Vivint Inc. Michael McGall Paladin Security Group (CA) Megan McGee Northern911 (CA) Gabrielle McGregor Interface Security Zallanea McKeever Vivint Inc. John Mcleod SecurTek (CA) Nicole McNamara ISS Shane McNamara Walgreens Mathew Meadows United Central Control Johnathan Medina Depository Trust and Clearing Corp. Stephanie Meilleur Northern911 (CA) Paloma Mejia Mendoza Vivint, Inc. Annie Melton Vivint Inc. Junior Mercy Depository Trust and Clearing Corp. Kayla Merten Vivint Inc. Jean Michel Depository Trust and Clearing Corp. Juan Carlos Miles Castillo G4S (CR) Adolphus Miller Security Central Inc. Robert Miller Doyle Security Tamara Milton Richmond Alarm Company Silvia Miniaci Quinte Kawartha Alarm Systems (CA) Allison Minor VRI Salema Mohamed City Of Toronto (CA) Nicole Mohammed AT&T Michael Mohn Vivint Inc. Alexis Molina Guardian Protection Services Alfredo Montes Turner Security Systems, Inc. Soroya Montgomery Kings III of America Adriana Mora Interface Security Christopher Morgan VRI Jerrica Morgan THRIVE Intelligence Patricia Morse Richmond Alarm Company Anthony Mosley Depository Trust and Clearing Corp. Zachary Mueller Vivint, Inc. Blake Muir Vivint Inc. Brad Mullens THRIVE Intelligence Yareli Munguia Vivint Inc. Anita Muthukumar ADT Canada Inc. / Reliance Protectron (CA) Letitia Muwanga AlarmForce Industries Inc. (CA) Tracie Mykytyshyn SecurTek (CA) Michael Nessler Security Engineers, Inc.
36 | TMA Dispatch • www.tma.us
Date Taken 3/7/17 3/8/17 3/5/17 3/25/17 2/2/17 3/22/17 3/23/17 3/31/17 3/23/17 4/19/17 2/20/17 2/2/17 2/7/17 3/16/17 4/4/17 3/9/17 3/9/17 3/23/17 4/7/17 3/10/17 4/7/17 2/11/17 3/4/17 3/29/17 4/20/17 2/25/17 2/26/17 3/21/17 3/29/17 2/11/17 4/28/17 2/7/17 3/18/17 2/25/17 4/7/17 3/20/17 3/9/17 4/4/17 4/13/17 2/20/17 3/19/17 3/22/17 2/23/17 2/21/17 4/27/17 2/18/17 2/9/17 3/30/17 4/15/17 3/23/17 2/8/17 2/20/17 3/19/17 4/18/17 2/19/17 4/4/17 2/3/17 3/16/17 2/21/17 3/6/17 4/11/17 4/17/17 4/9/17 3/22/17 2/8/17 4/2/17 2/15/17 3/9/17 4/29/17 3/15/17 2/19/17
First Last Company Doris Newton National Monitoring Center Etrick Ngowakl Securesafesolutions Kraig Nielsen AT&T Koi Nivins Affiliated Monitoring Steve Nolan Checkview Corporation David Norris Washington Alarm Paul Nowakowski ADS Security L.P. Carla Oakley Vanguard of Evansville Inc Tonette Olander Vivint Inc. Michael Ontiveros Superior Central Station Inc. Alma Ortega Vivint Inc. Kevin Orth Guardian Protection Services Vanessa Ortiz GMST Angel Ortiz Gomez Safeguard Security a Division of SAFE Alarms Medardo Padilla THRIVE Intelligence Susan Page SecurTek (CA) Rachael Pagtolingan Interface Christina Pant Safe Systems Philippe Parent Northern911 (CA) Jacqueline Parker Vivint Inc. Ashley Partch Vivint, Inc. Mausam Patel Telsco Security Systems (CA) Sangita Patel United Central Control Stephanie Pauley Vanguard of Evansville Inc Jasmine Peebles AlarmWatch Lisa Pelleschi Securitas Electronic Security Cynthia Peltzer Security Central Inc. Adolfo Pena Alarm Specialist Corp Johnny Pena Turner Security Systems, Inc. Alexandra Peterson Vivint, Inc. Emily Peterson Vivint Inc. Nedjelie Petit ADT Canada Inc. / Reliance Protectron (CA) Jamie Pfeil Wegmans Asset Protection Erin Piemonte Vivint, Inc. Paul Piscatelli, III Watchlight Corporation Kayla Planting Northern911 (CA) Alainah Pollon SecurTek (CA) Victoria Pool Interface Security Systems Christopher Poole Guardian Protection Services Alicia Powell THRIVE Intelligence Garrett Powell The Monitoring Center (CA) Amy Pratt Vivint Inc. Jovaunny Prewitt Sievers Security Rachel Proctor Interface Richard Pulido Superior Central Station Inc. Luis Quiñones GMST Brittany Raber Alarmco Angela Rainey Quinte Kawartha Alarm Systems (CA) Jarred Ramage Paladin Security Group (CA) Tiffany Rathmann Doyle Security Kevin Ray NEXgeneration Central Kate Razey Moon Security Services, Inc Amy Rees Atlas Security Service, Inc. Laura Renner Dynamark Monitoring Christopher Revis Fire & Life Safety America Denise Reynolds Quinte Kawartha Alarm Systems (CA) Deondra Rhoades Alarm Center Inc. Marcus Rhone Interface Monica Rich Security Central Cristel Rivera Dynamark Monitoring Leslie Rivera Life Alert Chelsey Roach Northern911 (CA) Shaneka Roach Vector WEST Chondula Roberts Interface Security Systems David Robinson Vivint Inc. Shantay Robinson Richmond Alarm Company Anastasia Rodriguez Engineered Protection Systems, Inc. Tevin Rogers Walgreens John Rojas Depository Trust and Clearing Corp. Emanuel Roldan Vivint Inc.
Date Taken 2/16/17 2/2/17 4/18/17 4/13/17 2/23/17 2/24/17 3/19/17 4/5/17 2/7/17 4/11/17 4/20/17 4/11/17 4/13/17 3/25/17 4/10/17 3/20/17 4/5/17 2/23/17 3/16/17 4/27/17 3/25/17 4/23/17 4/7/17 2/3/17 4/22/17 4/13/17 3/31/17 4/7/17 3/2/17 3/22/17 3/29/17 3/6/17 4/26/17 3/24/17 3/28/17 3/7/17 3/16/17 3/6/17 4/8/17 4/2/17 3/30/17 3/28/17 3/27/17 3/11/17 4/6/17 4/14/17 4/23/17 2/8/17 4/7/17 4/24/17 2/20/17 2/16/17 4/23/17 2/27/17 3/30/17 2/27/17 2/12/17 2/16/17 3/29/17 3/22/17 4/30/17 3/5/17 4/13/17 4/12/17 4/27/17 3/17/17 4/1/17 4/4/17 3/24/17 3/9/17
Summer 2017
Summer 2017
Date Taken 3/22/17 3/26/17 3/31/17 2/11/17 2/22/17 4/4/17 2/16/17 3/23/17 4/17/17 4/1/17 3/31/17 4/27/17 3/28/17 3/6/17 3/18/17 2/2/17 3/3/17 4/6/17 4/24/17 4/26/17 4/28/17 2/20/17 2/26/17 4/21/17 4/29/17 4/25/17 3/2/17 3/6/17 2/3/17 4/16/17 4/28/17 3/14/17 4/13/17 3/28/17 3/24/17 4/13/17 2/3/17 2/7/17 4/24/17 4/8/17 2/1/17 4/26/17 2/18/17 3/30/17 3/12/17 2/24/17 4/27/17 3/27/17 4/7/17 2/7/17 2/15/17 4/7/17 2/7/17 2/8/17 3/23/17 3/22/17 4/26/17 3/28/17 3/30/17 2/27/17 3/23/17 4/30/17 3/13/17 3/23/17 4/27/17 2/14/17 4/10/17 2/16/17 4/13/17
First Last Company Luis Torres Depository Trust and Clearing Corp. Xochitl Torres SecurTek (CA) Damon Trent Vivint, Inc. Yadilka Trinidad Depository Trust and Clearing Corp. Mutema Tshimanga United Central Control Joseph Tubb Vivint, Inc. Jahilene Umana Vivint Inc. Michael Urgola Depository Trust and Clearing Corp. Candace Vallance PasWord Protection (CA) Melani Van Den Berg AlarmForce Industries Inc. (CA) Panouci Vang Vivint, Inc. Amanda VanSantvoort Northern911 (CA) Louis Vargas Depository Trust and Clearing Corp. Jeremy Vazis-Grondahl Interface Security Systems Marisela Vega Genesis Security Services, Inc (PR) Anthony Velazquez Walgreens Jonathan Velázquez GMST Joey Villarreal Walgreens Lizbeth Viveros NMC Michelle Waldron The Monitoring Center (CA) Nicole Walker Doyle Security Yasime Ward National Monitoring Center Shavone Washington Vector EAST Gina Watkins AT&T Rondell Webster Amalgamated Security Services Ltd. (TT) Ariana Weeks Depository Trust and Clearing Corp. Kathleen Welch Security Central Collin Welsh National Monitoring Center Corinne Wervin SecurTek (CA) Drew Wetmore The Monitoring Center (CA) Eric Whitaker Vivint Inc. Lou-Anne White API Alarm Monitoring Inc (CA) Sandra White Savannah River Nuclear, LLC Danielle Whitehead Interface Security Tyler Whitfield THRIVE Intelligence Cordelia Wiebe SecurTek (CA) Gary Wilkins Richmond Alarm Company Alfred Williams WM Security Services, Inc Candace Williams National Monitoring Center Katie Williams United Central Control John Wilson Depository Trust and Clearing Corp. Mark Wilson RDG/GCS - Denver MegaCenter Stewart Witt Hitachi Data Systems Jordan Wong APS Security Ltd/ACME Protective Systems Limited (CA) Naomi Wright Quick Response Monitoring Koron Wyatt Depository Trust and Clearing Corp. Lauren Wydermyer National Monitoring Center Cason Yan ADT Canada Inc. / Reliance Protectron (CA) Alyssa Yang Vivint, Inc. Teah Yates Vivint Inc. Brittany Yavorka Vector WEST Clarence Young AFA Protective Systems, Inc Clarissa Young Security Central Jennifer Yulee Safe Systems Claudia Zamora Renaud G4S (CR) Kimberly Zapata Vivint Inc. Monica Zaragoza Superior Central Station Inc.
SPANISH
Date Taken 2/18/17 3/17/17 3/31/17 2/17/17 4/3/17 3/24/17 3/20/17 3/30/17 3/31/17 4/30/17 3/23/17 3/5/17 3/25/17 2/14/17 2/23/17 3/24/17 4/13/17 3/27/17 2/23/17 3/18/17 4/26/17 3/24/17 4/4/17 4/18/17 2/6/17 3/7/17 4/5/17 3/23/17 3/10/17 4/2/17 3/29/17 4/28/17 2/16/17 3/21/17 4/10/17 3/1/17 3/30/17 4/21/17 4/7/17 4/14/17 2/24/17 4/5/17 3/15/17 4/26/17 3/25/17 2/16/17 2/16/17 2/28/17 3/24/17 4/11/17 4/13/17 2/15/17 3/29/17 2/3/17 2/7/17 4/27/17 4/24/17
FRENCH CANADIAN
www.tma.us • TMA Dispatch | 37
LEVEL 1
First Last Company Lateef Romeo ADS Security L.P. Denise Roofener Security Central Inc. Gregg Roop Security Central Inc. Skyler Rozzell Monitoring America Alarm Co-Op Sierra Rudolph Quick Response Monitoring Ashley Rushing Vivint Inc. Joshua Rybak Amherst Alarm, Inc. Miguel Salas Alarm Specialist Corp Avni Salhotra ADT Canada Inc. / Reliance Protectron (CA) Kavi Samuel Depository Trust and Clearing Corp. Javier Sanchez United Central Control Frank Sanna Atlas Security Service, Inc. Veronica Santos Vivint, Inc. Chante Saunders Global Tech Systems Ltd (BS) Todd Schaefer Safeguard Security a Division of SAFE Alarms Jessica Schneider VRI Bryan Schooler Securitas Electronic Security Kyril Schultz United Central Control Heather Schwenck Vigilante Security, Inc Brittany Shanks VRI Craig Shepherd Securitas Electronic Security Taisha Sherman Depository Trust and Clearing Corp. Barbara Shipp American Burglary & Fire, Inc. Fitz Shum APS Security Ltd/ACME Protective Systems Limited (CA) LaDarien Simmons Interface Randolph Simon, Jr. Vector EAST Maninder Singh ADT Canada Inc. / Reliance Protectron (CA) Stacy Sizemore Safe Systems Shane Slimmon Quinte Kawartha Alarm Systems (CA) Alexis Smith The Protection Bureau Camille Smith Quick Response Monitoring Chanell Smith Richmond Alarm Company Tristan Smith Vector EAST Nicole Smith The Monitoring Center (CA) Krista Smoot UAS Amari Snell Securitas Electronic Security Joshua Snider Vivint Inc. Tyler Snyder Vivint Inc. Brian Somerville Doyle Security Kassie Soulier Custom Communications Inc Kayleia Southard Matson Alarm Sandra Spano DGA Security Teresa Stanford Security Engineers, Inc. She’Landa Staples Richmond Alarm Company Torrin Staples SecurTek (CA) Tracey Stewart UAS Jessica Stinson AlarmForce Industries Inc. (CA) Randy Stoudemire Provoltage Steven Strait THRIVE Intelligence Chandler Swasey Vivint Inc. Jullian Talbert Depository Trust and Clearing Corp. Tarshua Tarpley National Monitoring Center Margaret Tatem Criticom Monitoring Service Paul Tavake Vivint Inc. Laura Taylor Vivint, Inc. Steve Taylor LDS Church Paul Tennant VRI Amber Terry LDS Church Maeghan Terzolas CenturyTel Security Systems Stephane Therrien Northern911 (CA) Donna Thiel UAS Jesse Thoman Vivint Inc. Tiyita Thomas Depository Trust and Clearing Corp. La-Niece Thompson UAS Kevin Thompson Interface Security Schylur Tillery Depository Trust and Clearing Corp. Bryon Tobin Quick Response Monitoring Lee Toldan Depository Trust and Clearing Corp. Emanuel Torres GMST
LEVEL 2
Monitoring Center Operator Level 2 Training Graduates First Last Company Marco Aguiar Sony Jorge Ahumada Kings III of America Nadia Akuoko Kings III of America Justin Arnbrister Matson Alarm Amy Arvanis Security Equipment Inc Manuel Barron Alarm Specialist Corp Brandon Bautista Safe Systems Shylo Bennett COPS Monitoring - Tennessee Shelia Boyce American Alarm & Communications, Inc. Michael Bradley Walgreens Timothy Braucht Per Mar Security Services Wanetta Bruce Walgreens Karen Bryant Kings III of America Kristy Caldwell Kings III of America Thomas Claude Kings III of America Matthew Cleveland Walgreens Tanisha Crawford WM Security Services, Inc Carlos Cruz Alarm Specialist Corp Justin Day ADS Security L.P. Clifford Clinton Dean IV LDS Church Danielle Deehl Alarm Specialist Corp Jennifer Deschamps Huronia Alarm & Fire Security, Inc. (CA) Sarah Dixon American Burglary & Fire, Inc. Alexa Dugan COPS Monitoring - New Jersey Monica Evans Per Mar Security Services Nicole Fairley Huronia Alarm & Fire Security, Inc. (CA) Megan Ficken Metrodial Corporation Rick Flanigan AT&T Alexis Fontanez UAS Latia Fowler Kings III of America Jayda Frazier COPS Monitoring - New Jersey Robert Freda COPS Monitoring - New Jersey Gabby Gardini Security Alarm Corporation Heidi Garrity Security Alarm Corporation Lorrie Gilmore UAS Victor Gomez Kings III of America Jacqueline Gonzalez Walgreens Theresa Gosciniak Walgreens Rachel Greer Kings III of America Zachary Grover Wal-Mart Alarm Central Stella Gyaase G4S Secure Integration LLC Shayna Haden Kings III of America Stephanie Hadley Sonitrol Nathan Hall Walgreens Courtney Harper Kings III of America Charles Healy Walgreens Samantha Hederman Guardian Protection Services Cameron Henderson COPS Monitoring - Texas Jacob Henry Kings III of America Alysia Hensler Vector SOUTH Louise Hickey Vancouver Fire & Security (CA) Clay Hines Metrodial Corporation Christopher Ryan Hinojosa LDS Church Jazmin Hoey American Burglary & Fire, Inc. Joe Huffman iWatch Communications Monica Ibrahim Security ONE Alarms (CA) Amy Johanson Kings III of America Tasia Johnson UAS Jazmin Juarez WM Security Services, Inc Molly Kemp Kings III of America David Kincade Alarm Specialist Corp Jakob Klahn Amherst Alarm, Inc. David Knoke City Of Toronto (CA) Addam Knudsen United Monitoring Kerry Kosloski Wegmans Asset Protection
38 | TMA Dispatch • www.tma.us
Date Taken 2/1/17 4/30/17 3/14/17 4/17/17 4/25/17 3/24/17 3/9/17 3/21/17 3/6/17 4/13/17 2/22/17 4/14/17 2/26/17 4/7/17 4/15/17 3/23/17 3/9/17 4/19/17 3/22/17 3/21/17 3/16/17 2/5/17 2/21/17 2/12/17 4/22/17 2/8/17 4/18/17 2/13/17 3/2/17 4/12/17 4/2/17 3/26/17 3/1/17 2/23/17 4/8/17 3/27/17 4/18/17 4/13/17 3/31/17 3/20/17 3/5/17 2/22/17 4/10/17 4/17/17 4/18/17 4/11/17 3/29/17 3/10/17 2/1/17 4/19/17 4/19/17 2/23/17 3/13/17 3/2/17 3/20/17 2/5/17 2/1/17 3/19/17 3/9/17 4/23/17 4/19/17 2/17/17 3/12/17 4/9/17 2/21/17
USA and international graduates completed February 1–April 30, 2017
First Last Company Megan Lalich Walgreens Stephan Lamb Alarm Specialist Corp Lisa Langevin NEXgeneration Central Griselda Lemus Alarm Specialist Corp Dalton Leopard Kings III of America Amanda Leopardi COPS Monitoring - New Jersey Octavia Lewis PasWord Protection (CA) Vincent Lopez COPS Monitoring - Texas James Lowe LDS Church Joshua Ludwig Walgreens Crystal Mabry Kings III of America Christine MacBlane G4S Secure Integration LLC Don Maden COPS Monitoring - New Jersey Iris Mangual Genesis Security Services Inc. (PR) Jewan Manhas Vancouver Fire & Security (CA) Ronaldo Marcelo Alarm Specialist Corp Kateisha McCord COPS Monitoring - Tennessee Shane McNamara Walgreens Paul Miller Per Mar Security Services Salema Mohamed City Of Toronto (CA) Soroya Montgomery Kings III of America Richard Moore Amherst Alarm, Inc. Carlos Ordaz Kings III of America Kelly Oxendine Kings III of America Mausam Patel Telsco Security Systems (CA) Viveca Patterson Kings III of America Crystal Pereira City Of Toronto (CA) Amie Phillips CenturyTel Security Systems Alexis Pitock COPS Monitoring - New Jersey Jonathan Powell Time Warner Security Tyler Price Kings III of America Shelby Ramsey COPS Monitoring - Tennessee Jennifer Redeker American Burglary & Fire, Inc. Kerstin Rios Kings III of America Dale Robbins COPS Monitoring - Tennessee Tevin Rogers Walgreens Anna Sammut Walgreens Travis Schipper Kings III of America Zoe Scott COPS Monitoring - Tennessee Towan Skinner COPS Monitoring - New Jersey Haylee Snead COPS Monitoring - Tennessee Bri’Anna Sonnier WM Security Services, Inc Kassie Soulier Custom Communications Inc Kayleia Southard Matson Alarm David Speer Custom Communications Inc Tracey Stewart UAS Isaac Suniga WM Security Services, Inc Donna Thiel UAS Megan Thomas Kings III of America Autumn Thonethevabout Alarmco Tiffany Tillman COPS Monitoring - Tennessee Marisela Vega Genesis Security Services, Inc (PR) Anthony Velazquez Walgreens Tatyana Walker WM Security Services, Inc Christoph Warren United Monitoring Emily Wesson COPS Monitoring - Texas Tyler Williams Kings III of America Kaitlyn Winkelmann Federal Response Center Amanda Winker COPS Monitoring - Texas Corrina Zapata Bay Alarm
Date Taken 4/10/17 4/2/17 2/27/17 4/19/17 3/22/17 2/12/17 2/28/17 2/1/17 3/28/17 4/11/17 4/18/17 2/21/17 4/20/17 2/7/17 4/23/17 4/19/17 3/21/17 4/18/17 2/14/17 4/9/17 3/24/17 2/4/17 3/26/17 4/24/17 4/25/17 2/9/17 2/18/17 2/23/17 3/26/17 3/23/17 4/27/17 3/21/17 2/25/17 2/24/17 3/21/17 4/11/17 3/23/17 3/27/17 3/21/17 3/13/17 3/21/17 4/8/17 4/9/17 2/1/17 3/29/17 4/19/17 3/24/17 4/18/17 2/2/17 2/27/17 3/21/17 2/23/17 4/13/17 3/30/17 4/8/17 3/12/17 3/16/17 2/6/17 2/25/17 3/9/17
Summer 2017
TYPES OF BUSINESSES ELIGIBLE
OUR INSURANCE PRODUCTS
Alarm Contractors (Fire and Burglary)
Liability – Commercial Liability
Central Station Monitoring Companies
Professional Liability – Errors and Omissions
Security Systems Integrators Security Product Manufacturers and Distributors Electronic Security Consultants Security Software Providers
Network and Cyber Liability Workers Compensation Auto Liability & Physical Liability Excess – Umbrella up to $25,000,000 Crime – Employee Dishonesty
WHY HAVE YOUR BROKER CALL US? 27 Years of Dedicated Service to the Physical and Electronic Security Industries Managing General Agent – Program Administrator for “A” rated by A.M. Best Insurers Commitment to Broad Form Insurance Products that protect your business and bottom line
HOW TO CONTACT US (800) 214-0207 Mike Lehner, Principal – mlehner@mechanicgroup.com Marc Katz, Principal – mkatz@mechanicgroup.com www.mechanicgroup.com Summer 2017
www.tma.us • TMA Dispatch | 39
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40 | TMA Dispatch • www.tma.us
Summer 2017