TMA Dispatch Summer 2018 by The Monitoring Association

SUMMER 2018

The Monitoring Association

Industry Continues Effort to Help Sandy Springs Residents

he monitoring industry’s actions in the city of Sandy Springs, GA continue on, as the city does not appear to be backing down since an ill-conceived alarm ordinance — to fine alarm companies for customer-triggered false alarms — was enacted last September. In early April, The Georgia Electronic Life Safety & Systems Association (GELSSA) and two alarm companies, A-Com and Safecom, with the assistance of the Security Industry Alarm Coalition (SIAC), challenged the ordinance in U.S. District Court. Shortly after, Sandy Springs suspended response to several alarm companies that had not paid their customers’ fines levied under the current ordinance. Since that time, Sandy Springs filed a motion to dismiss the case with the

court. Industry attorneys immediately responded to the motion and believe that it will further reduce the chance of a summary dismissal. Stan Martin, SIAC Executive Director, believes that “this is just the beginning of a lengthy court battle.” On May 1, the city modified its ordinance and now requires companies to provide a “written” notice to their customers if the city notifies them that they will no longer respond. The new language is vague with no timeframe for compliance, leaving dealers

For Advancement of ASAP, Maryland State Police’s Chris Corea is Recipient of 2018 TMA Public Sector Award. See page 8.

TMA Public Sector Award

with more questions than answers on how the city plans to enforce this new provision. “The city does not appear to backing down, so we should all be prepared,” Martin said. “We still do not understand why the city would want to penalize alarm companies and jeopardize response to their citizens. The model alarm ordinance jointly developed by the Georgia Chiefs of Police and the industry incorporates proven best practices that has helped countless other cities across the country to the benefit all parties involved.” To recap: In April, Sandy Springs threatened to revoke the registration of 39 alarm companies operating within the city “due to delinquent payment of fines for violations” of the Sandy Springs false alarm ordinance. Alarm companies which do not have a current, valid registration with the city are not eligible to request emergency personnel response in connection with their activated intrusion (burglar) alarms systems within Sandy Springs. The right to dispatch can be revoked when an alarm company does not pay fines for alarm user-caused false alarms. Among other troubling legal concerns, this ordinance, which went into effect in September 2017, violates Continued on page 12

INSIDE: 2018 TMA Annual Meeting Program • Tech Summit Report • TMA Committees at Work • New TMA Members • Five Diamond Companies • Regulatory Report • and more …

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Summer 2018

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PRESIDENT’S NOTE TMA Officers President Ivan Spector, Montreal, QC Secretary Graham Westphal, Pacheco, CA Treasurer Alan Gilmore IV, Cleveland, OH Vice Presidents Steve Butkovich, Charlotte, NC Morgan Hertel, Corona, CA Don Young, Boca Raton, FL Immediate Past President Pamela J. Petrow, Warrendale, PA

TMA Staff

Dear Fellow TMA Members,

2018 has already been a very busy year for our Association. We’ve had our Long Range Planning Meeting and our highly successful inaugural Technology Summit (see page 18 for a report), and we’re now gearing up for the remaining big events – ESX and the Annual Meeting and “Fall Ops!” In addition, staff and volunteer committee members have been hard at work at education, standards, and technology projects along with the membership activities that are crucial to our growth and success. As promised, we are providing quarterly committee activity updates here in Dispatch – see page 16. Please consider joining or having someone from you team participate on a TMA committee – involvement strengthens us while providing valuable networking and leadership opportunities. One committee initiative I want to mention in particular is our “NextGen”

Executive Director Jay Hauhn Vice President of Membership and Programs Celia T. Besore, MBA, CAE Vice President of Marketing and Communications Elizabeth Welsh Lasko Vice President of Meetings and Conventions John S. McDonald Vice President of Education and Training Julie N. Webber Information Systems Manager Bryan Ginn Member Services Coordinator Malory Todd

group, which was launched last year to engage the future leaders of our industry and Association. The members met at ISC West in April and will have events at ESX and the Annual Meeting, too. If you are a young security industry professional, I urge you to plan to participate. And if you’re not exactly “NextGen” yourself, please encourage members of your team to connect! For NextGen and not-so NextGen alike, we’re bringing an exciting young speaker to our Annual Meeting who will help you understand millennials. Alex Banayan, author of “The Third Door,” will present How 5 Millennial Trends Will Transform the Next 30 Years of Business at the 2018 TMA Annual Meeting, October 13-17 in Palm Beach, FL. Registration is already open – see pages 20-21 for a preview of our exciting, leadership-focused program. Attending the Annual Meeting of your Association is one of the best ways to get the most out of your membership, so I hope you have saved the date and will make your arrangements soon. For more information on any of TMA’s membership initiatives or programs, contact TMA’s Celia Besore at cbesore@tma.us. I look forward to seeing you this month at ESX! Please be sure to visit the TMA booth (#601) to meet your board and staff and share your thoughts about TMA’s priorities

8150 Leesburg Pike, Suite 700 Vienna, VA 22182 703-242-4670; Fax 703-242-4675

and activities. Best wishes,

www.tma.us Our mission is to advance the p rofessional monitoring industry through education, advocacy, and public safety relationships. Copyright ©2018 The Monitoring Association. All rights reserved.

Ivan Spector President, The Monitoring Association Find program and registration information for TMA events at tma.us.

4 | TMA Dispatch • www.tma.us

Summer 2018

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EXECUTIVE DIRECTOR’S REPORT

The Road Ahead By Jay Hauhn jhauhn@tma.us In the last issue of Dispatch, I wrote about the value of a company’s membership in a trade association. At this winter’s TMA Long Range Planning meeting, Board members and other volunteer leaders came together to review TMA’s current initiatives, and to propose and discuss new directives, all with a goal of increasing the value of TMA membership. Here are some of the areas targeted for development and action. Education, Education, Education! Growing our education programs is key to TMA value. Having such programs strengthens the industry at large as well. At press time, our new False Alarm Reduction course is nearing completion. Also proposed at LRP: a “Cybersecurity for Dummies” course for CEOs/Owners, among other ideas. We’re exploring the expansion of our education curriculum in many other areas. White Papers, Statistics, and Studies. Projects like these are some of the most valuable an association can undertake. Volunteers are considering a white paper on AHJs and an updated Wage and Salary Survey. The Future of SIAC. What SIAC does is indispensable. But contributions are down, some very dedicated leaders have recently retired, and challenges are not abating. A cross-industry task force has been convened to make recommendations. Communications Strategy. Among many issues discussed, participants considered whether we should focus resources on the customers of our members. We’re investigating the development of a separate web page for the public with information on professional monitoring, ASAP, and Five Diamond. Growing Membership. Consolidation, changing needs, and other challenges are affecting the membership ranks of as-

sociations. Studies show that the most effective way to get someone involved in a trade association is for a member of that association to personally invite them. Should additional TMA resources be deployed so that the president, executive director and other leaders can make these invitations? Advocacy. Initiatives proposed include advocating on behalf of regular members to manufacturers for better product/services including better ways to decrease false alarms; better standards that “embrace” the new technologies; and an alliance of all alarm associations to work on common standards for new entrants. Public Safety Relationships. Continuing our special partnerships with AHJs was seen as critical to TMA’s future. Proposed initiatives included an AHJs best practices paper, improving the AHJ experience at the Annual Meeting, and exploring how to get PSAPs not in NLETS or law enforcement connected with ASAP. Strategic Plan. President Spector and his EC will work with staff to incorporate appropriate work-product from LRP into a strategic plan. In the past, TMA’s strategic plan has in reality been the continued tactical execution of programs that were deemed important to TMA’s membership at the moment. Given that our industry is now being impacted by unprecedented change, a true business-style strategic plan is warranted. Such a plan will document issues and define the corresponding programs that guide TMA staff, leaders and committees, with a strong strategic focus. Are these issues important to you? What else do you want your association to work on? Your input on what really matters to you is what really matters. I welcome a call from you to discuss our industry and the TMA focal points.

TMA CALENDAR ESX 2018 June 19-22 • Nashville, TN TMA Annual Meeting October 13-17 • Palm Beach, FL TMA Fall Operations Management Seminar November 5-7 • Dallas, TX Find TMA’s social media sites at www.tma.us and get connected!

6 | TMA Dispatch • www.tma.us

Summer 2018

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ASAP UPDATE

ASAP Goes Live in Maryland MD State Police’s Corea Receives TMA Public Sector Award Prince George’s County, MD is the latest municipality to implement Automated Secure Alarm Protocol (ASAP), a service designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers. Prince George’s County is the 37th PSAP to implement ASAP, and at 499 square miles, the second largest. With ASAP delivering alarm notification information directly from monitoring centers to public safety answering points (PSAPs) via computer instead of by phone, the municipality expects alarm response times to drop significantly. These benefits will extend across Prince George’s County police, fire and emergency medical services. Vector Security customers went live on March 21, followed by customers from other security companies. “We are constantly working to provide a safer environment for the public,” said Anita Ostrowski, Vice President of Central Station Services, Vector Security. “We’ve come a long way since being the first alarm company to introduce ASAP to Richmond, VA in 2012, and we are glad to see the technology make its way into more communities across the nation.” For his efforts to advance the implementation of ASAP in Maryland, First Sgt. Christopher Corea, Executive Officer of the Maryland State Police Information Technology Division, has been named the recipient of TMA’s 2018 Public Sector Award. This special honor recognizes a public sector ASAP Active

In Testing

• • • • • • • • • • • • • • • • • • • • •

• CPI • Richmond Alarm • Security Central/Lake

ADS Nashville ADT Affiliated American Alarm Central Security Group CMS Doyle ESC Guardian Protection Johnson Controls Kings III Monitronics NMC Protection1 Rapid Response Safeguard Security Securitas US Stanley United Central Control Vector Vivint

8 | TMA Dispatch • www.tma.us

Norman Onboarding

• • • • • • • • • •

AT&T AvantGuard Centra-larm FE Moran Guardian Alarm Co. of Michigan Kastle Systems LDS Church Peak Alarm SEI Watchlight

PSAPs Online with ASAP

• Morgan County, AL • Chandler, AZ

individual’s contribution to the alarm industry. Corea will be presented with the award at 2018 ESX on June 22 in Nashville. “Implementation of ASAP in Maryland was a strategic priority for the program given its proximity to the nation’s capital,” said TMA Executive Director Jay Hauhn. “Funding and scheduling obstacles hampered our efforts there. Because of Sgt. Corea’s ability to manage through the challenges and his perseverance, Maryland’s statewide CJIS network is now ASAP capable.” Earlier in March, Phoenix, AZ, Collier County/Naples, FL, and the City of Brentwood, TN also went live with ASAP. ADS Security worked closely with the Brentwood to make this technology available in their area. “ADS Security is delighted that the City of Brentwood Emergency Communications Center has allowed us to partner with them to introduce this state-of-the-art technology,” said Steve Crist, ADS Director of Monitoring Operations. “Reducing alarm response times is at the heart of what we all do.” ASAP benefits PSAPs by reducing 10-digit phone call volume from alarm companies; reducing 9-1-1 processing time from minutes to seconds; and eliminating errors and miscommunications from voice calls. These benefits translate to improved public safety outcomes. For more information on ASAP or to access ASAP resources (videos, webinars, training and outreach materials), contact asap@tma.us or 703-242-4670, or visit tma.us/asap. • • • • • • • • • • • • • • • • • • • • • • • •

Phoenix, AZ Tempe, AZ Washington, DC Boca Raton, FL Collier County, FL Manatee County, FL Sarasota, FL Prince George’s County, MD Cary, NC Durham County, NC Guilford County, NC High Point, NC Johnston County, NC Kernersville, NC Union County, NC Wilson County, NC Monroe County, NY Delaware County, OH Bucks County, PA Monroeville, PA Hamilton County, TN City of Brentwood, TN Denton County, TX Grand Prairie, TX

• • • • • • • • • • •

Highland Park, TX Houston, TX Missouri City, TX Williamson County, TX Henrico County, VA James City County, VA Loudoun County, VA Newport News, VA Richmond, VA York County, VA Dane County, WI

Testing/Implementation

• • • • • • •

Riviera Beach, FL Alpharetta, GA Broome County, NY Onondaga County, NY Chester County, PA League City, TX City of Chesapeake, VA

Summer 2018

www.tma.us • TMA Dispatch | 9

AICC REPORT

FCC Releases Rural Call Completion Order and Further Rulemaking By Louis T. Fiore In the 2009 edition of NFPA 72, the gation of any problems that arise. The concept of the Managed Facilities-based FCC also requires covered providers to Voice Network (MFVN) was introduced. take steps that are reasonably calcuThis was to answer the growing threat lated to correct any identified perforthat DACTs were being sent over VoIP mance problem with the intermediate lines rather than POTS lines and fire provider. Although covered providers signals were not being received reliably. have flexibility in the remedial steps The definition of MFVN actually covers they choose so long as they pursue a POTS as a subset. While DACT is consolution that is reasonably calculated sidered on its way out, in actuality, a to be effective, the FCC specifically resurprisingly large percentage of alarm quires removing intermediate providers “When a VoIP carrier hands off signals are still being handled by DACT from routes where warranted. and a large number are still being inThe FCC requires covered providers to an intermediate provider, stalled in new installations. It behooves to exercise oversight regarding their all bets are off. This is the us to do our best to maintain the integrientire intermediate provider call path single worst issue affecting ty of DACT as long as possible. to rural destinations. However, the FCC DACT. But the FCC may have a does not cap the number of intermediAs long as a VoIP provider follows the MFVN guideline, all signals are in ate providers. remedy for us.” fact handled properly. But when a VoIP Covered providers are required to carrier hands off to an intermediate provider, all bets are off. make available on their websites a telephone number and This is the single worst issue affecting DACT. But the FCC email address for the purpose of receiving and responding may have a remedy for us. promptly to any rural call completion issues. The contact The FCC has released its Rural Call Completion Orinformation must be easy to find and use. Covered providers der (RCC Order) and Third Further Notice of Proposed must ensure that any staff reachable through this contact inRulemaking (Third FNPRM). In the RCC Order, the FCC formation has the technical capability to promptly respond adopts a new rule to address rural call completion issues, to and address call completion concerns. The contact inforincluding issues raised by AICC. The FCC’s rule requires mation must be kept current on their websites and updated “covered providers,” defined as entities that select the initial with any changes within ten business days. long-distance route for a large number of lines, to monitor The FCC declines to set specific performance targets or the performance of the “intermediate providers” to which benchmarks for call answer rates, call completion rates, or they hand off calls and holds covered providers responsiany other performance metric. This is where we should try ble for the entire path of the call. The FCC also requires to affect the outcome. covered providers to make available a point of contact to Rural Call Completion Further Rulemaking address rural call completion issues. In the Third FNPRM, the FCC seeks comment on rules Specifically, the FCC’s rule adopted in the RCC Order to be applied to intermediate providers to address rural provides that a covered provider, for each intermediate call completion issues and to comply with the Rural Call provider with which it contracts, shall: (a) monitor the Completion Act (RCC Act). Most of the proposed rules for intermediate provider’s performance in the completion of intermediate providers follow the rule adopted for covered call attempts to rural telephone companies (both incumbent providers and will work in connection with that rule to preand competitive local exchange carriers) from subscribvent rural call completion issues, address issues when they er lines for which the covered provider makes the initial occur, allow alarm industry members to identify the entities long-distance call path choice; and (b) based on the results involved in call completion issues and provide a contact of such monitoring, take steps that are reasonably calculatperson to resolve any issues. ed to correct any identified performance problem with the The Third FNPRM also asks for comment on service intermediate provider, including removing the intermediate quality standards to be applied to intermediate providers. provider from a particular route after sustained inadequate performance. This requirement entails both prospective Continued on page 33 evaluation to prevent problems and retrospective investi10 | TMA Dispatch • www.tma.us

Summer 2018

SIAC

SPOTLIGHT Continued from page 1

the due process clause of the Constitution because it makes alarm companies responsible for the actions of a customer over whom they have no control. Sandy Springs’ actions are a threat to public safety. “Canceling alarm response for all of an alarm company’s customers in the city, because a customer of that alarm company caused a false alarm, puts all citizens at risk,” said Jay Hauhn, Executive Director of The Monitoring Association. Other municipalities are watching what happens in Sandy Springs. TMA is committed to preventing the situation from becoming a precedent for other municipalities — and preserving our members’ ability to provide services to those who use security systems to protect their homes, busi nesses and properties. Please visit siacinc.org to make a donation in sup port of this effort.

TMA Joins SIAC in Recognizing Ron Walters for Industry Contributions Ron Walters has retired as director of SIAC after a stellar career that included work in law enforcement, corporate security, an alarm company owner and director of the Security Industry Alarm Coalition. “Ron’s leadership role in our industry helped lay the foundation for creating SIAC. He would fly to a city on a moment’s notice and meet with adversarial city council members to convey our factual information,” said Stan Martin. “He was very effective and everyone in our industry has benefited from his groundbreaking work with dealer education and standards development related to alarm management.” “It has been a real privilege to work with my colleagues at SIAC as

well as leaders in law enforcement and elected officials throughout the country,” said Walters. “Our industry would be in a much different place today if we had not come together with law enforcement to develop real solutions to the false alarm issues while maintaining police response to alarms … We must continue to be vigilant and support SIAC’s efforts, or we will continue to face misguided legislation that can have a severe impact in our industry.” “On behalf of the members of The Monitoring Association, I thank Ron for his time as a law enforcement officer that carried over to his SIAC career, where he continued to promote public safety in his tireless efforts to maintain the effectiveness of alarm systems,” said TMA Executive Director Jay Hauhn.

Coming This Summer!

TMA False Alarm Impact Awareness Training With the goal of reducing false alarms, TMA and SIAC are introducing a new training course to help residential alarm customers use their systems more effectively. The course reviews how alarm systems work and what users can do to avoid common mistakes that cause false alarms. “We expect that our new training course will be an asset to public safety entities striving to educate community members in order to reduce costly false alarm dispatches,” said Ivan Spector, TMA president. “Alarm customers may not always understand that false alarms make emergency resources unavailable and can slow the response of emergency personnel to

12 | TMA Dispatch • www.tma.us

actual emergencies.” The course reinforces proper alarm usage habits by offering easy-to-use tips throughout an overview of the basics about how a security systems works and what happens when an alarm company receives an alert. Frequent false alarms can create a fear of using an alarm system; a recent study of victims of burglary showed that 34% of victims that had an alarm system were not using it at time of the burglary. By increasing user comfort levels, the course should help users maximize their investment while reducing the number of false alarms, benefitting all stakeholders. The course was developed by the TMA Education

Committee (John Brady, chair) with assistance from subject matter experts including Ron Walters (SIAC), Sgt. Jonathan McIntosh (Creve Coeur, MO Police Department), Anita Ostrowski (Vector Security), Kate Brickner (Vivint, Inc.), David Arsenault (Holden Security),

and Howard Sanders (Kings III). TMA members can help spread the word about the new course by sharing information with their local AHJs. For more information and to preview the course, visit tma.us.

Summer 2018

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INDUSTRY UPDATE

BBB Helps Fight Fraud at the Front Door by Teaming with ADT and Other Security Leaders There is a downward trend in the number of home security customers victimized by fraudulent door-todoor security sales representatives, and the Better Business Bureau is continuing to team with leading organizations to educate consumers. On May 18, TMA participated in an event in Baton Rouge, hosted by Louisiana’s State Fire Marshal H. “Butch” Browning, to raise awareness of the issue of deceptive sales practices in the alarm industry. “We applaud the industry for continuing to root out the few bad apples who practice deceptive sales and con consumers,” said Carmen Million of the Better Business Bureaus Serving Baton Rouge. “Through today’s outreach we hope to prevent more front-door fraud.” Speakers at the event included TMA Executive Director Jay Hauhn (pictured above), ESA Executive Director Merlin Gilbeau, ADT Chief Legal Officer P. Gray Finney, and two consumers who shared their stories of being the victims of deceptive sales. In 2017, over 700,000 consumers across North America

used BBB resources to research information about home security companies. But thousands also complained about dishonest and misleading sales pitches, or reported door-to-door scams. In 2016, nearly 3,400 customers complained to ADT about deceptive sales from competitors. There were 800 less last year. While complaints are declining, ADT vows to keep fighting. “Whether we are bringing offenders to justice in a court of law or educating consumers in the court of public opinion, ADT will continue trying to stop deceptive sales in our industry,” said Finney. BBB provides tips for consumers considering a home security system at bbb.org/homesecurity and advice to potential employees who are being recruited to spend their summers knocking on doors at bbb.org/alarmsales. “We urge those who are selling security systems to abide by the BBB Standards for Trust,” said Million. “Tell the truth, honor promises, and embody integrity.”

UL Update

Product iQ: UL’s Next-Generation Online Certification Directory UL is pleased to announce the availability of Product iQ, a certifications platform that marries the longstanding UL certification data with the intuitive design and user-friendliness of a modern search engine. UL is committed to ongoing digital transformation across the enterprise. Product iQ is one of several initiatives designed to meet the growing demands of a digital world. Product iQ is designed to create new value, support transformation and evolve with changing needs. Product iQ is built on a modern digital platform with a streamlined user interface and a fast, robust search

14 | TMA Dispatch • www.tma.us

capability. Features such as guided keyword search, search refinement and the ability to email search results improve the user experience. Additionally, a new, premium subscription offering allows users to purchase access to enhanced tools: saved searches, tagging and confirmation letters. Product iQ also enables our customers to promote and differentiate their products and company through the use of digital media services and targeted email campaigns. Platform analytics can help our customers connect with other UL customers and provide transparency to industry and plat-

form trends. Access to UL’s certification information will always be free. Upon registration, users access exactly the same certification information as in the old platform at no cost. Upgrade to a premium subscription is available for those interested in the more advanced tools. The platform technology underlying Product iQ was selected based on its ability to expand and grow with the information needs of UL’s stakeholders and customers. It is UL’s vision to use this platform to create premium value for UL cli-

ents and stakeholders by helping them both identify safer, more compliant products and services, and help them promote the same to potential buyers. Product iQ will be available concurrently to the original Online Certifications Directory (OCD) for some time to allow users to register and learn the new platform. The OCD will be decommissioned later in 2018 and its links will be redirected to the new Product iQ platform. For more information and account registration, visit https://iq.ulprospector.com/ info.

Summer 2018

www.tma.us • TMA Dispatch | 15

TMA NEWS

TMA Committees Report TMA committees are hard at work on the goals and initiatives they proposed at the TMA Long Range Planning Meeting in January 2018 (see Spring 2018 Dispatch, pages 24-25). See a project or initiative that interests you? Get involved! To join a TMA committee, email membership@tma.us. Associate Members Liaison Committee

■■

Chair: Nigel Spinks ■■

■■

Working on several projects to add value to TMA Associate Members: ȚȚ A two-year “Member B(u)y Member” Project to connect regular members to our associate and consultant members ȚȚ Promoting our Associate and consultant members’ participation at ISC West and at the upcoming ESX to our members Collaborating with TMA staff on Associate member value definition to assist with recruitment Exploring setting up an IoT/ Connected Home Interest Group to provide education and help members navigate this space

Contract Monitoring Council

Co-chairs: Morgan Hertel, Mark McCall ■■ Continuing refinement of Universal Billing Project ■■ Monitoring issues in different jurisdictions such as Sandy Springs, GA and keeping Council members updated

Education Committee

Chair: John Brady ■■

■■

Worked with the Technology Committee to organize the inaugural TMA Technology Summit Contributing to the content of TMA’s new online False Alarm

16 | TMA Dispatch • www.tma.us

■■

Reduction course Developing the theme and the content of the 2018 Fall Ops Seminar Finalizing the educational content of the Annual Meeting (included a Call for Presentations)

Five Diamond Committee

■■

Chair: Ralph Sevinor ■■

Working on the details of a Five Diamond Program for dealers of TMA Five Diamond companies, as well as a logo for the program.

Marketing and Communications Committee

Chair: Ron Rothman ■■

■■

Implemented a new email communications tool that will allow TMA to better target and track communications with the aim of increasing our reach and scope Developed brochure to attract new Annual Meeting sponsors, assisting staff in outreach Produced promotional videos: Tech Summit invitation; ESX invitation; 2018 Excellence Awards promo

Membership Development and Retention Committee

Co-chairs: Shannon Woodman, Alan Gillmore IV ■■

Projects to add value to Associate Members: ȚȚ Promotion of Associate Members participation at ISC West (booths and events);

■■

TMA placards distribution; will continue at other meetings (ESX, AM Fall Ops, etc.) ȚȚ Working with the Associate Members Liaison Committee to carry out a two-year Member B(u)y Member Campaign Projects to add value to Regular Members: ȚȚ Creation of a Compliance Community. To date there have been two well-attended calls; 45 members; creation of a list server for the group. Rick Sheets and Kate Fisher are the co-chairs. Membership Growth Projects: ȚȚ Developed five membership marketing campaigns for 2018. ȚȚ Postcard campaign to connect or reconnect with TMA will mail to 3000+ contacts in the TMA database in May 2018 ȚȚ ESX Audience (before, at and after) ȚȚ UL recruitment campaign ȚȚ SDM 100 Campaign ȚȚ Member-get-a-member (MGM) Our NextGen group was invited to join SIA’s RISE group at its ISC West reception. TMA NextGen will hold its own event at ESX 2018.

Proprietary Council

Co-chairs: Dan Jackman, Michele Levcik ■■

Organizing a webinar on Social Media Monitoring for after ESX. Seeking members interested in serving as panelists. ȚȚ Outreach to its members to join other committees.

Continued on page 32

Summer 2018

www.tma.us • TMA Dispatch | 17

TMA NEWS

TMA Tech Summit Hits High Note Charting Path to Harden Central Stations Reported by Rodney Bosch, Security Sales and Integration. Reprinted with permission.

n March, The Monitoring Association hosted its first ever TMA Technology Summit. A specialized boutique event of sorts, the Summit attracted CTOs, CIOs and IT directors of monitoring companies, as well as security dealers and TMA member companies from the manufacturing sector. TMA Executive Director Jay Hauhn welcomed more than 70 attendees to the 2018 TMA Technology Summit in Salt Lake City. “We thought we would possibly get somewhere around 40 to 50 in attendance and we ended up with over 70, so we are ecstatic about that,” TMA Technology Committee Co-Chair Sascha Kylau told me at the conclusion of the event. The main draw for attendees was an educational line-up that focused on emerging technologies, Big Data, Cloud data management solutions, cybersecurity, data encryption, fire-

TMA Technology Summit March 19-21, 2018 • Salt Lake City

walls, video verification, among other topics to assist in operating and securing an effective monitoring business. What I found especially unique about the event, held in Salt Lake City March 19-21, was the range of subject matter experts from outside the physical security industry. The featured sessions were delivered by representatives from Amazon

Web Services (AWS), AT&T, Fortinet, I-View Now, Microsoft, Rubrik, Secuvant, Symantec and Telarus. Each presenter delivered insights and perspectives that can assist central stations with technology refresh cycles, as well as minimize downtown and protect their businesses from internal and external threats. Another facet of the event I thought useful: at the end of each day, attendees broke into small roundtable groups to discuss key takeaways. A volunteer from each group then addressed the whole gathering to review what was talked about. It’s a shining example of the dialogue and learning opportunity available only through participation in industry associations. Read the full SSI report, including photos and helpful information from the sessions, at www.securitysales. com/business/tma-technologysummit-hits-high-note/.

The Tech Summit received an 8.88 (out of 10) Net Promoter Score from attendees. “The most beneficial aspect was having the opportunity to look at technologies we haven’t explored in the past at other TMA events,” said one participant. “We need to understand how to move beyond the old technologies of the past. The future needs to be part of our overall discussion from here on out.” Plans for a 2019 event are underway — stay tuned!

2018 TMA Fall Operations Management Seminar Embassy Suites Dallas DFW Airport South Irving, TX November 5–7, 2018 Program, registration, and housing information: tma.us/2018-fall-ops/ 18 | TMA Dispatch • www.tma.us

Featuring a tour of ADT’s National Accounts Operations Center (NAOC) Summer 2018

TMA NEWS

Finalists for 2018 TMA Excellence Awards Announced Four Winners to Be Revealed at ESX 2018 on June 19 TMA Monitoring Center Excellence Awards

2018 The Monitoring Association is pleased to announce the twelve finalists for the 2018 TMA Excellence Awards. Listed in alphabetical order by company within each category, they are: ■■ Monitoring Center of the Year Finalists: ADT, Affiliated, Vector ■■ Monitoring Center Operator of the Year Finalists: Duane Hilton, ADT; Linda Reed, Dynamark; Patricia Fody, Vector ■■ Monitoring Center Manager of the Year Finalists: Shari Wilson, ADT; Carmelo Mosca, Affiliated; Bill Fisher, UAS ■■ Monitoring Center Support Person of the Year Finalists: Beth Bailey, ADT; Lamar Shroyer, Dynamark; Boris Pejic, G4S “We congratulate our finalists for being recognized as the best of the best,” said Elizabeth Lasko, Vice President of Communications for TMA. “Our judges really had a challenging time choosing the finalists, let alone the winners, from all the nominations. Our applicants all submitted stories that clearly demonstrate the breadth of excellence in companies and individuals across our industry.” The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their custom-

ers and community. The Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2018 Electronic Security Expo (ESX) on June 19. For past winners and more information, visit www.tma.us.

Finalists for the Inaugural Technology Marvel Award Are …

TMA and Security Sales & Integration have announced the finalists for “the Marvel”— the inaugural TMA/SSI Monitoring Technology Marvel Award. They are: ■■ Ackerman Security ■■ COPS Monitoring ■■ National Monitoring Center This new award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee. The purpose of the Marvel is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies. The Marvel will be presented to one overall winner for the “best adoption of new technology to advance your business.” The winner of the Marvel will be announced at the TMA General Membership Meeting on June 19 in Nashville (as part of the 2018 Electronic Security Expo) and will be featured in the August 2018 Monitoring Issue of SSI. Runners-up will also receive coverage in the issue.

Pump Up Your Team with TMA’s New Level 1 Training Course — “Retake” for Just $99! Is it time for new training exercises in your monitoring center? Training managers are praising the all-new TMA Level 1 Operator Training course. “We recertified our operators through the new course for training and review; the terms, modules, and overall course design is relevant to what we do in the central station every day,” says Felicia Blakely, AlarmCo, Inc. “The new course was the perfect tool for our operators.” The course is a manageable introduction to the industry through an absorbing e-learning experience. It includes timely content on customer service practices, effective communication, and the latest technology trends. The course concludes with a powerful overview of the Operator Code of Excellence that will leave your operators inspired to achieve their best. TMA members receive substantial discounts on the new course. And anyone who has already completed the CSAA Level 1 course may register for the new TMA course for only $99. Take advantage of this opportunity to refresh your team members to help them meet the challenges of today’s monitoring center! For information, visit tmatraining.org.

Summer 2018

www.tma.us • TMA Dispatch | 19

Reach “Best in Class” at the Monitoring Industry’s Premier Networking and Education Event TMA’s impressive 2018 Annual Meeting program addresses topics that are in the forefront of our collective mind — that are “keeping us up at night.” This year’s sessions feature all-star panelists discussing high impact topics such as company valuation, TCPA compliance, cloud hosting, and more. Leaders attend to gather industry intelligence and grow together to advance the monitoring industry. When you attend the Annual Meeting, you’ll be engaging with the best of the best! Don’t miss the top-level connections and professional development our members have come to expect from the TMA Annual Meeting!

Eau Palm Beach Resort & Spa

20 | TMA Dispatch • www.tma.us

Summer 2018

Schedule and Preliminary Program (Meetings and schedule are subject to change) SATURDAY, OCTOBER 13

Board and AHJ Dinner SUNDAY, OCTOBER 14

Morning: Board of Directors Meeting Afternoon: Committee Meetings Evening: Welcome Reception/Buffet

Panel: John E. Mack III (left), Head of Mergers & Acquisitions, Imperial Capital (Moderator); Michael Barnes, Barnes Associates Inc.; Henry Edmonds, President, The Edmonds Group, LLC

TMA General Business Meeting

Industry leaders explore the impact of new disruptors and read the crystal ball for future valuations.

Industry Attrition Report

The DNA for Growing Your Business

MONDAY, OCTOBER 15

John Brady, President, TRG Associates From Research to Reality — What’s New in Our Industry KEYNOTE PRESENTATION Build Trust or Die Amidst Change: How to Build Trust, Lead Others & Grow Revenue Through Times of Transition David Horsager, CEO and Best-Selling Author, “The Trust Edge” Change is constant – and the speed of business is faster than ever before. How do you build trust and keep things running smoothly during major business transitions or uncertain political climates? David will show leaders how times of change are the greatest opportunity to build trust and achieve business results in the face of uncertainty. You’ll learn what is the single most important driver in communication during times of transition; how to accelerate decision making and keep momentum moving for those you lead; and why the “How” is more important than the “Why.”

AHJ Open Forum and Luncheon Theme Night Reception/Buffet TUESDAY, OCTOBER 16

Valuations Evolve in the 2018 Market— Understanding How Today’s New Technology Players Impact Your Place in the Alarm Industry

Panel: Cathy Rempel (left), President, American Security Integrators and The Summit Group (Moderator); John Cerasuolo, President/CEO, ADS; Tom Few, VP Business Development, Vivint, Inc.; Robert Few, Managing Partner, The Connection Xchange With new disruptors, technologies and generational influences it is more important than ever to recognize and increase visibility in your company differentials. Gain insight and information into key areas that successful organizations prioritize towards company growth and achievement of business objectives.

FEATURED PRESENTATION How 5 Millennial Trends Will Transform the Next 30 Years of Business Alex Banayan, Author, “The Third Door” What will the world of business look like thirty years from now? And how will the habits of millennials shape your company’s growth? Forbes 30 Under 30 honoree Alex Banayan will discuss topics ranging from the pervasiveness of artificial reality to the automation revolution, sharing how the products millennials love can clue us in to their future habits.

Optional Tour – Catamaran Day Sail Open Evening for Networking

WEDNESDAY, OCTOBER 17

Rethink Your Alarm Center with Cloud Hosting Technology

Panel: Steve Butkovich, CTO, CPI Security (Moderator); Rod Coles, CEO, Bold Technologies; Cliff Dice, President and CEO, DICE Corp; a member company to be announced Learn how cloud hosting technology can transform alarm centers. Topics include how the cloud can eliminate the sunset on legacy technology and how users are saving time and money by making the switch.

From Research to Reality — What’s New in Our Industry How to Use Video Advancements to Expand Your Capabilities to Satisfy Customer Demands and Increase Recurring Revenue

Speakers: Mike King, Manager, Hosted Video, Axis Communications; Robert Forsythe, President, US Monitoring Join the discussion to learn how, through innovation in video surveillance, companies can now offer customers enhancements with their video monitoring such as cybersecurity, analytics and health monitoring, all while gaining the advantage of added RMR.

Closing Conversation – How Deep are Your Pockets? TCPA Compliance Guide to Alarm Monitoring

Panel: Maria DiGiorgio (left), Senior Corporate Counsel, ADT Security Services (Moderator); Daniel Blynn, Partner, Venable LLP; Jason Scott, Partner, Shook, Hardy & Bacon LLP; Mary Sisak, Partner, Blooston, Mordkofsky, Dickens, Duffy & Prendergast LLP Legal experts from leading law firms will discuss TCPA impact on our industry and how member companies are handling the issue. They will present details from specific cases, chart best-practices and explore lessons-learned.

Optional Afternoon Activity – Palm Beach Bike Pedal President’s Reception and Dinner/Dance

Come to Palm Beach and connect with the best of the best in the monitoring industry! Find detailed schedule, speaker, registration, and housing information at tma.us/2018am. Summer 2018

www.tma.us • TMA Dispatch | 21

TMA NEWS

Join TMA’s Compliance Community This spring, TMA launched a new interest group for members who deal with licensing, permitting, and regulations management. The group was formed in response to the 2017 TMA Voice of the Customer survey in which licensing and regulatory issues were identified as among those of most concern to TMA members. Leading the group are two TMA members, Kate Fisher, President of Compliance Management Solutions, LLC and Rick Sheets, Director, Licensing Compliance and Industry Affairs, AT&T-Digital Life; AT&T/DirectTV. Sheets is also a TMA Board Member and the Chair of the TMA Government Relations Committee. The intent of the interest group is to provide a forum to discuss issues related to compliance, as well as to establish a virtual community of like-minded people who can help each other. To join the community or if you have any questions, contact Celia Besore at 703-242-4670 x18 or cbesore@tma.us.

Do You Know What Keeps TMA Members “Up at Night?” The 2017 TMA Voice of the Customer survey provided the TMA Board of Directors and staff with a glimpse into issues of most concern to our members. TMA has moved to create programs and services to address the top two identified concerns: ■■

Licensing issues ȚȚ In 2018, TMA now has three resources to assist our members

to better manage licensing compliance: a Virtual Compliance Community that meets monthly; a licensing/compliance-dedicated list server; and an updated State Licensing Wiki, all available only to TMA members.

■■

Technological change and cybersecurity issues ȚȚ TMA’s March Technology Summit addressed many of the hot

technology topics that impact our monitoring centers, among them cloud data management; 3G, LTE, FirstNet, 5G and Beyond; Cybersecurity and the Dark Web; trends around MPLS, SD-WAN, and secure VPNs; and Artificial Intelligence (AI) and machine learning. ȚȚ We’ll continue to address these topics at ESX and at the Annual Meeting, and in TMA Webinars. Do you agree? We want to know and understand what else keeps you up at night! Please send any feedback to Celia Besore, Vice President, Membership & Services, at cbesore@tma.us or at 703-242-4670 x18.

Are You Getting the Most Out of Your Membership? Get the most out of your membership by scheduling a call for you and your staff with Celia Besore. She’ll introduce you to all the resources and services that we offer to help you maximize the value of your TMA membership. Contact Celia at cbesore@tma.us or at 703-242-4670 x18.

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services. As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry. Coverage options include: • • • • • • •

General Liability/Errors & Omissions Employment Practices Liability Fiduciary Liability Cyber Liability Directors & Officers Liability Auto Liability & Physical Damage Risk Management

• • • • • • •

Umbrella/Excess Liability Property/Inland Marine Workers’ Compensation Surety Bonds Crime Employee Benefits Liability Consultation

Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com

22 | TMA Dispatch • www.tma.us

Summer 2018

TMA NEW MEMBERS TMA welcomed the following new members in February, March and April 2018.

Associate

SightLogix Princeton, NJ (609) 951-0008 www.sightlogix.com Contact: John Romanowich

A leader in the perimeter security market with systems deployed at critical sites worldwide, SightLogix manufactures a smart thermal detection system – the SightSensor – specifically designed for high performance in the outdoors. The SightLogix system was first conceived by CEO and co-founder John Romanowich during a security survey of Ground Zero, the World Trade Center site, six months after 9/11. As a fitting milestone, in September 2011 the SightLogix Outdoor Video System was deployed to protect The World Trade Center memorial.

simPRO Software Broomfield, CO (720) 800-5737 www.simpro.us Contact: Anais Bovagnet

Designed for security and other trade contractors, simPRO Soft-

ware’s office solutions and mobile apps can streamline workflow and help keep cash flow positive. Whether you manage maintenance, installation or repair, simPro was created to help manage and grow successful businesses. Features for job costing, dispatch and scheduling, estimating, project management, and contract maintenance are just some of the solutions available to alarm and security service companies.

Non-Listed Non-Traditional Monitoring

Olgoonik Solutions Annandale, VA (703) 312-0080 www.olgoonik.com Contact: Lionel Greaves

The Olgoonik Corporation is an Alaska Native-owned village Corporation established under the terms of the Alaska Native Claims Settlement Act. The Corporation is owned by more than 1,300 Alaska Native shareholders. Olgoonik is a strong family of government and commercial contracting companies established to

create benefits for our Alaska Native shareholders. Specializing in construction, logistics and operations, security, environmental, and Arctic support services, since its incorporation in 1973, Olgoonik has steadily assembled a proven record of past performance through its reputable companies.

Proprietary

American Electric Power Columbus, OH (614) 716-2965 www.aep.com Contact: Adam Worrall

Incorporated in 1906, The American Gas and Electric Company was formed from an assortment of several small utilities scattered across a number of states, from the East Coast to the Midwest. Changing its name to American Electric Power (AEP) in 1958, AEP is now one of the largest electric utilities in the U.S., serving nearly 5.4 million customers in 11 states. AEP’s security division monitors over 500 locations, including sub-stations, office buildings and regional utilities.

Your Licensing and Compliance Expert You handle the security… we’ll handle the paperwork 704-288-1798 www.compliancesolutions.us

Spring 2018

Patented Process FREE to Law Enforcement Video to Authorized Emergency Responders through ASAP to PSAP policealarmportal.com

Better information and collaboration for SAFER COMMUNITIES

www.tma.us • TMA Dispatch | 23

TMA MEMBER NEWS State Farm’s Joe Miskulin Retires

Joe Miskulin, long-time manager of State Farm Insurance’s proprietary central station, announced he will retire on June 29. Miskulin, who has been with State Farm for nearly 40 years, is one of the founding members of the TMA Proprietary Council, which started in 1999 with a change in the association’s bylaws permitting not-for-profit central stations to become regular members. He has served as a member of the TMA Board of Directors and as co-chair of the TMA Education Committee and was instrumental in planning the annual Fall Operations Management Seminar. For his many valuable contributions to TMA and the industry, Miskulin received the TMA President’s Award in 2016. “The highlight of my professional career has been my association with the outstanding folks in the alarm industry,” said Miskulin.

Amherst Alarm’s Special Support for SIAC

In April, Timothy M. Creenan, CEO of Amherst Alarm, Inc., called for others in the alarm industry to join the fight against SIAC harmful ordinances that threaten the industry’s ability to protect lives and property, such as the ordinance put in place by Sandy Springs, GA. Creenan says that his company will donate 10 cents for each of its customers to the Security Industry Alarm Coalition (SIAC), resulting in a substantial donation. The donation will be divided between the fund estab24 | TMA Dispatch • www.tma.us

The Monitoring Association is pleased to share news from and about TMA members. Send your news items and announcements to communications@tma.us.

lished to fight the Sandy Springs ordinance and funding for SIAC’s ongoing nationwide activities to promote a “Model Alarm Ordinance” that has dramatically decreased false alarms in communities nationwide. “I can’t think of any investment with a higher potential ROI than funding SIAC’s well-established track record for promoting the Model Alarm Ordinance and fighting back when our industry and those we serve are attacked,” said Creenan. “It is clearly a case of pay now or pay much more later.”

ADS Buys, Opens New Branch in Mississippi

ADS Security on May 1 announced its purchase of The Alarm Company, based in Jackson, MI, a location that ADS will keep as its second branch in Mississippi and its 23rd branch overall. “Mississippi for a while has been a target for expansion; it’s just been a matter of waiting for the right opportunity,” John Cerasuolo, president and CEO of ADS Security, told Security Systems News. “We hope to use this as an opportunity to accelerate our growth throughout Mississippi.” The deal adds 2,600 accounts into ADS, bringing their total account base to nearly 100,000, a milestone that Cerasuolo said the company could pass this year.

MONI and LiveWatch to Be Rebranded as BRINKS Home Security

MONI Smart Security announced an exclusive, long-term, trademark licensing agreement with The Brink’s Company which will result in a complete rebranding of MONI and LiveWatch as BRINKS Home Security on June 29. Under the terms of the agreement, MONI will have exclusive use of the BRINKS and BRINKS Home Security trademarks related to the residential smart home and home security cate-

gories in the U.S. and Canada. “A strong brand is critical in the new era of the smart-home,” said Jeff Gardner, MONI’s President and CEO. “Through this agreement with BRINKS, we will go to market with the #2 nationally recognized home security brand that symbolizes strength, security and, most importantly, trust. The BRINKS name provides us with a more dynamic growth profile and strengthens MONI’s position as a leader in the growing smart-home security market. This is truly an exciting opportunity for our dealers, customers, employees and investors.”

NMC Merges with 3 Monitoring Firms to Form Global Powerhouse

National Monitoring Center (NMC) announced the launch of a new global monitoring company following the merging of four market-leading monitoring companies with the backing of private equity firm The Riverside Co. The newly-formed company, Netwatch Group, includes NMC (U.S.), Netwatch (Ireland), CalAtlantic (U.S.) and Onwatch Multifire (United Kingdom). The new group is monitoring hundreds of thousands of sites in the U.S., U.K. and Europe, Middle East and Africa in a wide variety of segments including government, transportation, critical infrastructure (utilities, communications, energy), manufacturing, education, stadiums, finance, retail and residential. Woodie Andrawos will continue to lead the NMC management team as managing director and president. Michael Schubert, CEO and co-founder of NMC, announced that he is “retiring from the security industry after 38 years doing what I always loved and making so many good friends over these years. I know and am confident this deal will be excellent for our employees, dealers, their subscribers, and the industry in general with tremendous benefits for all.” Spring 2018

TMA Five Diamond Member Companies These monitoring centers have received or renewed their TMA Five Diamond designations since the publication of the Spring 2018 issue of Dispatch. TMA applauds their commitment to the highest training standards in the monitoring industry. For a complete, up-to-date list of TMA Five Diamond companies, visit www.tma.us.

ADS Security, L.P. Nashville, TN since 09/2003 www.adssecurity.com

Alarme Sentinelle Montreal, QC since 12/2010 www.sentinelalarm.com

Central Security and Communications Indianapolis, IN since 8/2013 www.central-security.net

ADT Canada Burnaby, BC since 08/2007 www.adt.ca

AlarmForce Industries Inc Toronto, ON since 04/2015 www.alarmforce.com

Centra-Larm Monitoring Inc Manchester, NH since 06/2009 www.centra-larm.com

ADT Canada Calgary, AB since 08/2007 www.adt.ca

All American Monitoring Sarasota, FL since 01/2011 www.allamericanmonitoring.com

CenturyLink Security Monroe, LA since 02/2005 www.centurylink.com

ADT Canada Montreal, QC since 08/2007 www.adt.ca

Allstate Security Industries, Inc Amarillo, TX since 09/2006 www.allstatesecurity.com

Comporium SMA Solutions Inc. Rock Hill, SC since 04/2012 www.comporiumsma.com

ADT Canada Ottawa, ON since 08/2007 www.adt.ca

American Alarm and Communications, Inc Arlington, MA since 04/2004 www.americanalarm.com

Cooperative Response Center, Inc (CRC) Austin, MN since 03/2011 www.crc.coop

Atlantic Coast Alarm, Inc. Mays Landing, NJ since 12/2009 www.atlanticcoastalarm.com

COPS Monitoring (AZ) Scottsdale, AZ since 02/2008 www.copsmonitoring.com

Atlas Security Service, Inc. Springfield, MO since 03/2005 www.atlassecurity.com

COPS Monitoring (FL) Boca Raton, FL since 04/2014 www.copsmonitoring.com

AvantGuard Monitoring Centers Ogden, UT since 01/2007 www.agmonitoring.com

COPS Monitoring (NJ) Williamstown, NJ since 05/2014 www.copsmonitoring.com

Barcom Security, Inc. Swansea, IL since 11/2007 www.barcomsecurity.com

COPS Monitoring (TN) Nashville, TN since 01/2012 www.copsmonitoring.com

Bay Alarm Company Concord, CA since 01/2006 www.bayalarm.com

COPS Monitoring (TX) Lewisville, TX since 06/2014 www.copsmonitoring.com

Blackline Safety Calgary, AB since 04/2018 www.blacklinesafety.com

CPI Security Systems Charlotte, NC since 08/2009 www.cpisecurity.com

Affiliated Monitoring Union, NJ since 09/2005 www.affiliated.com Alarm Central, LLC Kansas City, MO since 03/2006 www.alarmcentral.net Alarm Detection Systems, Inc. Aurora, IL since 08/2003 www.adsalarm.com Alarm Systems Belleville, ON since 03/2014 www.alarmsys.com Alarm Tech Central Services, Inc. Ronkonkoma, NY since 12/2009 www.alarmtechcentral.com Alarmco, Inc. Las Vegas, NV since 06/2006 www.alarmco.com

Spring 2018

www.tma.us • TMA Dispatch | 25

FIVE DIAMOND MEMBER COMPANIES Custom Alarm Rochester, MN since 06/ 2011 www.custom-alarm.com

Interface Security Systems Plano, TX since 08/2004 www.interfacesystems.com

National Monitoring Center (TX) Irving, TX since 06/2016 www.nmccentral.com

Damar Security Systems, dba Security Response Center Sarnia, ON since 11/2012 www.damarsecuritysystems.com

Interface Security Systems, LLC Earth City, MO since 08/2004 www.interfacesystems.com

Northern911 Sudbury, ON since 05/2014 www.northern911.com

iWatch Communications, Inc Beaverton, OR since 01/2008 www.iwatchcomm.com

Paladin Security Burnaby, BC www.paladinsecurity.com

DGA Security Systems, Inc. New York, NY since 02/2005 www.dgasecurity.com Doyle Security Systems Rochester, NY since 02/2004 www.godoyle.com Dynamark Monitoring, Inc. Hagerstown, MD since 02/2012 www.dynamarkmonitoring.com Electronix Systems Central Station Alarms, Inc Huntington Station, NY since 06/2005 www.electronixsystems.com Engineered Protection Systems, Inc Grand Rapids, MI since 06/2004 www.epssecurity.com ETC Communications, LLC (Ellijay Telephone Company) Ellijay, GA since 04/2015 www.etcbusiness.com Federal Response Center, Inc. Springfield, MO since 01/2006 www.federalprotection.com Fifth Third Bank Cincinnati, OH since 10/2004 www.53.com GM Security Technologies San Juan, PR since 10/ 2011 www.gmsectec.com Guardian Protection Services Warrendale, PA since 09/2006 www.guardianprotection.com

26 | TMA Dispatch • www.tma.us

Kroger Central Alarm Control Portland, OR since 07/2015 www.kroger.com Life Alert Emergency Response, Inc. Encino, CA since 11/2014 www.lifealert.com Life Safety Monitoring, LLC Munhall, PA since 01/2018 www.mylifesafetymonitoring.com Metrodial Corporation (Lowitt Alarms) Hicksville, NY since 11/2004 www.metrodial.com Merchants Alarm Systems Wallington, NJ since 11/2007 www.merchantsalarm.com Monitoring America Alarm Co-Op Tulsa, OK since 02/2009 www.monitoringamerica.com Moon Security Services, Inc. Pasco, WA since 03/2012 www.moonsecurity.com Mutual Security Services/a Kastle Systems Company New York, NY since 05/2009 www.4mutual.com National Monitoring Center Lake Forest, CA since 06/2016 www.nmccentral.com

Paladin Technologies Victoria, BC since 06/2016 www.paladinsecurity.com Peak Alarm Company, Inc. Salt Lake City, UT since 02/2006 www.peakalarm.com Per Mar Security Services Davenport, IA since 06/2005 www.permarsecurity.com Quick Response Monitoring Alarm Center Cleveland, OH since 10/2005 www.quickresponse.net Redwire Tallahassee, FL since 03/2012 www.redwireus.com Richmond Alarm Company Midlothian, VA since 06/2017 www.securityalliance.us Safe Systems, Inc. Louisville, CO since 08/2004 www.safe-systems.com Seacoast Security Inc. Rockport, ME since 05/2014 www.seacoastsecurity.com Security Alarm Corporation Port Charlotte, FL since 06/2012 www.securityalarmcorp.com Security Central Statesville, NC since 07/2015 www.security-central.com

Summer 2018

FIVE DIAMOND MEMBER COMPANIES Security Equipment, Inc. Omaha, NE since 07/2004 www.sei-security.com

Supreme Security Systems, Inc. Union, NJ since 12/2004 www.supremealarm.com

Vector Security, Inc. (East) Plymouth Meeting, PA since 04/2014 www.vectorsecurity.com

Security ONE Alarms, Inc Leamington, ON since 05/2014 www.securityonealarm.com

The Protection Bureau Exton, PA since 11/ 2007 www.protectionbureau.com

Vector Security, Inc. (West) Warrendale, PA since 04/2014 www.vectorsecurity.com

Security Solutions, Inc. Norwalk, CT since 12/2012 www.securitysolutionsinc.com

The Watchlight Corporation El Cajon, CA since 03/2014 www.watchlight.com

VRI-The Care Center Franklin, OH since 04/2006 www.vricares.com

SecurTek Monitoring Solutions Inc. Yorkton, SK since 05/2010 www.securtek.com

Total Monitoring Services, Inc. Sacramento, CA since 01/ 2012 www.tmscentral.org

Walmart Alarm Central Bentonville, AR since 06/2012

Siemens Industry, Inc. Irving, TX since 03/2004 www.siemens.com

United Central Control San Antonio, TX since 08/2004 www.teamucc.com

SMG Security Systems, Inc., dba Midwest Central Dispatch Elk Grove Village, IL since 11/2015 www.smgsecurity.com

Universal Monitoring, LLC Charlotte, NC since 02/2018 fedorasecurity.com/universal-monitoring

Sony Pictures Entertainment Culver City, CA since 05/2014 www.spe.sony.com Spectrum East Syracuse, NY since 03/ 2011 Statewide Central Station Staten Island, NY since 06/2011 www.statewidecs.com Superior Central Station, Inc. McAllen, TX since 06/2007 www.superiorcentral.com

Universal Thrive Technologies, LLC dba Thrive Intelligence Richardson, TX since 07/2013 www.aus.com Valley Security and Alarm Fresno, CA since 10/2017 www.valleysecurityandalarm.com Vancouver Fire and Radius Security Richmond, BC since 07/2012 www.vanfire.com

Washington Alarm, Inc. Seattle, WA since 12/2006 www.washingtonalarm.com Wayne Alarm Systems Inc. Lynn, MA since 11/2003 www.waynealarm.com Wegmans Food Markets, Inc. Rochester, NY since 04/2008 www.wegmans.com WH International Response Center Rockford, MN since 12/2004 www.whirc.com WM Security Services Houston, TX since 02/2008 www.wm.com

Vanguard of Evansville Inc. Evansville, IN since 04/2016 www.vanguardalarms.com

TMA Five Diamond: Renew Now for 2018 TMA Five Diamond designation is granted annually to monitoring centers that satisfy all of the requirements of the “five points of excellence.” If your company qualifies for this prestigious designation, it can join the ranks of the nearly 200 TMA Five Diamond companies that are raising the bar for the rest of the industry. TMA Five Diamond designation helps companies gain and keep a competitive edge in the marketplace. Your 2017 designations expired April 30, but you can still submit your renewal application. Contact TMA’s Malory Todd at memberservices@tma. us if you haven’t received it. What are the five points of excellence? What resources are available to help companies promote their Five Diamond status? Learn more about TMA Five Diamond at tma.us.

Summer 2018

www.tma.us • TMA Dispatch | 27

REGULATORY UPDATE Wireless Report

By John Prendergast

FCC NPRM re Central Station Channel Restriction In response to an inquiry from the FCC’s staff we worked with LMCC to develop an acceptable adjacent channel protection protocol. The key is protecting the very low power alarm signaling that will be allowed on both offsets and primaries, in the presence of much higher powered land mobile operations. TMA submitted a suggested adjacent channel protocol to LMCC in early November, and LMCC approved the protocol at its annual meeting on April 18, 2018. A concern had been raised by the aviation industry, which operates on frequencies below the first central station channel in most urbanized areas; however, we were able to address this concern, which cleared the way for unanimous approval by LMCC. We filed a joint TMA-LMCC ex parte comment submitting the consensus protocol on April 26.

Satellite Update Participation in WAC: TMA continues to participate in the FCC’s World Radiocommunication Advisory Committee (WAC), advocating for the power flux density agreed to with NOAA. Working Group 7B: The Report prepared by Working Group 7B (Satellites) continues to contain a sliding power flux density (PFD) limit designed to protect alarm operations from satellite interference. The French sought changes to the PFD 28 | TMA Dispatch • www.tma.us

mask, which changes are being incorporated into the new draft Report. However, based on input from AES and NOAA, it is believed that the level of protection to alarm operations will still be adequate. AICC/TMA continues to participate in the 7B meetings and drafting efforts. Working Group 5C Efforts: TMA is seeking to have Working Group 5C, governing terrestrial fixed operations, incorporate into international regulations the technical characteristics of typical alarm radio operations in the 460-470 MHz operations, to enhance recognition for interference protection purposes. TMA provided the third (and final) draft report, for the 5C group to consider and hopefully adopt later this year. The “Report” will hopefully educate the 5C committee about mesh technology alarm systems, with an eye toward adopting a recommendation concerning alarm characteristics before WRC-19 in Geneva next year.

FCC Seeks to Expand Use of 4.9 GHz Public Safety Band, and asks for Comment on AICC Proposal for Alarm Company Use of this Band. The FCC is seeking comment on its technical proposals for use of the 4.9 GHz public safety band, and on how it can encourage greater use of and investment in this band. In particular, the FCC is looking for comment from public safety stake holders and other potential users so that it can increase the use of this band, while protecting users from harmful interference from additional users if eligibility for this band were increased beyond the public safety allocation. The FCC believes that opening the spectrum to additional uses will encourage a more robust market for equipment and greater innovation. The FCC therefore seeks comment on whether an appropriate sharing mechanism could

encourage more opportunistic use of the band while ensuring the priority, integrity, and security of public safety operations. Of note, the FCC explicitly asks for comment at paragraph 73 of its Sixth Further Notice of Proposed Rulemaking on AICC’s proposal that primary eligibility to use this band be extended to alarm companies. In 2002, the FCC allocated 50 megahertz of spectrum in the 4.9 GHz band for public safety uses. While there are approximately 90,000 public safety entities in the United States that are eligible for licensing in this band, there are fewer than 3,200 licenses currently in use. Because of the relatively minimal licensing in this band, the FCC expressed concern that the 4.9 GHz band is not being used by public safety users to its full potential. In this regard, the FCC noted that public safety organizations and others have cited possible reasons for light usage of the 4.9 GHz band to include difficulty in acquiring equipment, the cost of deployment, and concerns about harmful interference. The FCC believes that its proposal to open the band up for other uses may have the effect of alleviating these equipment concerns – provided that the FCC can assure that non-public safety uses will not interfere with public safety users. On May 7, the FCC published in the Federal Register its Sixth Further Notice of Proposed Rulemaking in WP Docket No. 07-100: Amendment of Part 90 of the Commission’s Rules. In this FNPRM, the FCC seeks comment on several alternatives to stimulate expanded use of and investment in the 4.9 GHz band. Comments are due July 6, and reply comments are due August 6. The FCC’s proposals for the 4.9 GHz band include: ■■ Band Plan: The FCC proposes to retain the existing channelSummer 2018

REGULATORY UPDATE

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ization plan for the band, but to modify the 4.9 GHz band plan by aggregating Channels 1 - 5 to form a five-megahertz bandwidth channel for aeronautical mobile and robotic use; allow existing channel aggregation bandwidth limit to 40 megahertz; and to grandfather all incumbent users as of the date any final rules become effective. Aeronautical and Robotic Use: The FCC proposes to require aeronautical mobile and robotic operations to be frequency coordinated around incumbent terrestrial users of Channels 1-5; allow manned aeronautical use of Channels 1-5; establish a maximum altitude limit of 1500 feet (457 meters) above ground level (AGL) for manned airborne operations on Channels 1-5; allow air-to-ground and robotic transmissions only from low power devices as defined in Section 90.1215; and to amend Section 2.106 of the Commission’s rules to remove the prohibition on aeronautical mobile service use from the 4940-4950 MHz band in the non-Federal Table of Frequency Allocations. Coordination: The FCC proposes to require certified frequency coordination for licensing in the 4.9 GHz band; permitting Public Safety Pool frequency coordinators which the FCC has certified to coordinate in other Part 90 spectrum bands be eligible to coordinate applications in the 4.9 GHz band; and waiving frequency coordination for certain technology to serve as incentive for manufacturers and licensees to use such technology in the 4.9 GHz band without creating harmful interference. Database and Existing Licenses. The FCC proposes to require incumbent licensees and new applicants to provide technical information that will enhance frequency coordination and help mitigate the possibility of interfer-

Summer 2018

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ence, while permitting more new users; adding the 4.9 GHz band to the microwave schedule for P-P, P-MP, and fixed receiver stations; and uncoupling base and mobile stations from geographic licenses (instead requiring that base and mobile technical parameters be entered on the existing location and technical data schedules). Thus, the FCC proposes to maintain ULS as the comprehensive licensing database for the 4.9 GHz band, which frequency coordinators will use to base their coordination. The FCC also proposes to set a one-year timetable, starting on the release date of the ULS public notice described above, for incumbent licensees to provide data. Technical Standards: The FCC seeks comment on how to encourage voluntary implementation of technical standards for equipment in the band that can provide certainty for public safety users while also providing appropriate incentives for manufacturers to develop innovative and cost-effective equipment that will encourage interoperability, discourage fragmentation, and reduce equipment costs through higher economies of scale. Point-to-Point and Point-to-Multipoint: The FCC proposes to allow licensees to use individual 1-MHz bandwidth Channels 1418 for permanent fixed P-P and P-MP operations on a primary basis, while existing permanent fixed P-P and P-MP operations on individual 1-MHz bandwidth Channels 1-5 would remain secondary, with no such further licensing allowed on those channels due to the proposed aeronautical mobile and robotic designation. Power Limits: The FCC proposes to allow P-P transmitting antennas to operate with a minimum directional gain of 26 dBi, maximum 5.5 degree beamwidth and minimum 25 dB front-to-back

ratio. Construction Deadlines: The FCC proposes to establish a oneyear construction deadline for all 4.9 GHz licensees, with a corresponding construction reporting requirement. The current rules impose an 18-month construction deadline only on fixed P-P stations that are licensed on a siteby-site basis, and no construction deadline for base and temporary fixed stations. ■■ Eligibility and Shared Use: The FCC seeks comment on whether offering Critical Infrastructure Industries (CII) co-primary status with public safety is likely to create incentives for increased investment in the 4.9 GHz band, and whether eligibility for CII entities should be conditioned on using the band to provide “public safety services,” comment on extending 4.9 GHz band co-primary eligibility to all private internal systems. Alternatively, the FCC seeks comment on the feasibility of a two-tiered sharing approach, in which Tier 1 would consist of primary licensees in the band (including all incumbent users), while Tier 2 would allow other non-public safety users to access the band on a secondary basis, with safeguards to ensure priority and interference protection for Tier 1 operations. ■■ Redesignation: The FCC seeks comment on redesignating the 4.9 GHz band, wholly or partially, to support commercial wireless use. AICC will prepare and file appropriate comments advocating that alarm companies be eligible on a co-primary basis to use this spectrum, in partnership with the public safety community. ■■

911 Call Centers Vulnerable to Hacking NBC News is reporting that over the past two years, hackers have attempted 184 cyberattacks on public safety agencies and local governments, including in some cases, ransomware attacks on www.tma.us • TMA Dispatch | 29

REGULATORY UPDATE 911 centers. Similar sorts of attacks have also occurred in Europe, which have likewise affected public safety and public health facilities including hospitals. In Henry County, Tennessee, the Computer Aided Dispatch (CAD) system was disabled by a ransomware attack. Rather than pay the $2,000 in Bitcoin currency, the County chose instead to rebuild its system – which took the better part of three days. Baltimore City was able to repel an attempted ransomware attack by shutting down the system and requiring call takers to switch to paper and pencil to take calls for service. In Henry County, access was gained through a weak password. In Baltimore, access was gained because a change had been made to the fire wall that left an opening for intruders when work was being performed to trouble shoot an issue with the CAD system. Even if you can protect yourself from ransomware and malware attacks, hackers have used other methods, including “denial of service” attacks which flood 911 call centers with automated phone calls. It is important to note that most 911 centers are interconnected, so that if a 911 center goes down, there are emergency plans to shift resources to other locations or to operate out of a temporary emergency operations center. Nonetheless, a cyberattack on a 911 center could have deadly consequences – especially if calls for service are delayed or dispatching is delayed because the CAD system is not available everything must be manually dispatched. Experts recommend that if it is practical, call centers should have back up software that can be used to restore a system that may have been compromised during a ransomware attack. The alarm industry should examine how the communication of alarms to PSAPs (including, e.g., ASAP communications) would be affected by hacking and/or ransomware attacks.

30 | TMA Dispatch • www.tma.us

Wireline Report

By Mary J. Sisak

Court of Appeals Sets Aside FCC Autodialer Definition, One-Call Safe Harbor for Reassigned Cell Phone Numbers On March 16, the United States Court of Appeals for the D.C. Circuit issued an Order setting aside the FCC’s 2015 Order concerning the types of calling equipment that fall within the Telephone Consumer Protection Act (TCPA) restrictions on autodialers. The court also vacated the FCC’s approach to calls made to a phone number previously assigned to a person who had given consent but then was reassigned to another (nonconsenting) person. While the court’s order nullified the FCC’s expansive definition of what is an “autodialer,” the definition of an autodialer in the Act remains. Therefore, unless or until the FCC attempts to define “autodialer” again, the courts will determine whether a specific devise used by a company is an “autodialer” under the TCPA when a claim is filed. With respect to reassigned phone numbers, the FCC has adopted a Second Further Notice of Proposed Rulemaking examining this issue and new rules concerning reassigned numbers could be forthcoming this year. The TCPA generally makes it unlawful to call a cell phone using an autodialer without consent of the called party. In a Declaratory Ruling and Order issued in 2015, the FCC addressed several issues related to interpreting the statute, including interpreting the definition of “autodialer” as used in the statute. The statute defines an autodialer as “equipment which has the capacity—(A) to store or produce telephone numbers to be called, using a random or sequential number gener-

ator; and (B) to dial such numbers.” In the 2015 Declaratory Ruling and Order, the FCC adopted an expansive definition of a device’s “capacity” to encompass its “potential functionalities” with modifications such as software changes and declined to define a device’s “capacity” in a manner confined to its “present capacity.” The court found that this expansive definition is unreasonable and impermissive as it would render every smartphone an autodialer subject to the Act’s restrictions such that every smartphone user violates federal law whenever he or she makes a call or sends a text message without advance consent. The court found that the FCC’s expansive understanding of “capacity” in the TCPA is incompatible with the statute and that the FCC’s interpretation would extend the law beyond the agency’s delegated authority. The FCC also addressed the functions that a device must have the capacity to perform for it to be considered an autodialer. The statutory definition says that a device constitutes an autodialer if it has the capacity to store or produce telephone numbers to be called, using a random or sequentiral number generator and to dial such numbers. The FCC found that “predictive dialers” equipment that can dial automatically from a given list of telephone numbers using algorithms to predict when a sales agent will be available qualify as autodialer and that a basic function of an autodialer is to dial numbers without human intervention. However, the FCC declined to clarify that a dialer is not an autodialer unless it has the capacity to dial numbers without human intervention. The court found that the FCC’s order indicates in certain places that a device must be able to generate and dial random or sequential numbers to meet the TCPA’s definition of an autodialer, but it also suggests a competing view that equipment can meet the statutory definition even if it lacks that capacity. Thus, the FCC stated that while some predictive dialers cannot be programmed to generate random or sequential phone numbers, they still satisfy the statutory definition of an autodialer. The court Summer 2018

REGULATORY UPDATE found that the FCC’s approach cannot be sustained, at least given the FCC’s assumption that a call made with a device having the capacity to function as an autodialer can violate the statute even if autodialer features are not used to make the call. The court found that the FCC’s efforts are not reasoned decisionmaking because they do not offer meaningful guidance to affected parties in material respects on whether their equipment is subject to the statute’s autodialer restrictions. In the Declaratory Ruling and Order, the FCC also spoke to whether a caller violates the TCPA by calling a wireless number that has been reassigned from a consenting party to another person without the caller’s knowledge. The FCC determined that the term “called party” refers not to “the intended recipient of a call” but instead to “the current subscriber.” In setting aside the FCC’s determination, the court emphasized, “the FCC did not hold a caller strictly liable when unaware that the consenting party’s number has been reassigned to another person. Instead, the agency allowed one— and only one—liability-free, post-reassignment call for callers who lack ‘knowledge of [the] reassignment’ and possess ‘a reasonable basis to believe that they have valid consent.’” The court found that the FCC’s reasoning here was faulty, because it begged the question as to why a caller’s reasonable reliance on a previous subscriber’s consent necessarily cease to be reasonable once there has been a single, post-reassignment call? According to the court, “[t]he first call or text message, after all, might give the caller no indication whatsoever of a possible reassignment (if, for instance, there is no response to a text message, as would often be the case with or without a reassignment).” Importantly, the court went on to set aside not only the FCC’s allowance of a one-call safe harbor, but also its treatment of reassigned numbers more generally.

Summer 2018

FCC Seeks Comment on Autodialed Calls to Reassigned Numbers On March 23, 2018, shortly after the court set aside the FCC’s rule establishing a one-call safe harbor for reassigned numbers, the FCC released a Second Further Notice of Proposed Rulemaking seeking comments on establishing databases to prevent unwanted calls to numbers that have been reassigned. Under this proposal, one or more databases would be developed to provide callers with the comprehensive and timely information they need to discover that a number has been reassigned before making a call to that number. The Commission proposes that the database would provide callers with information about when numbers are disconnected. The FCC reasons that this will best allow callers to identify, at the earliest possible point, when a subscriber can no longer be reached at that number. According to the FCC, “with timely access to such data, callers will be best positioned to rid their calling lists of reassigned numbers before calling them.” The FCC seeks comment on whether callers who choose to use the reassigned numbers database should be afforded a “safe harbor” from TCPA liability for all calls to reassigned numbers in the database, or some subset of such numbers. In connection with this proposal, the FCC seeks comment on 1) the specific information that callers who choose to use a reassigned numbers database need from such a database; 2) how to ensure that the information is reported to a database; and 3) the best way to make that information available to callers who want it. The FCC also seeks comment on the following: 1. Whether the data should be provided to callers in the CSV (comma-separated values) or XML (eXtensible Markup Language) format or some other format(s)? 2. Any specific criteria or requirements that an entity must satisfy to

become an eligible user of the database. 3. Whether database users should be subject to a registration requirement. 4. How service providers should be compensated for the costs of reporting data to a reassigned numbers database and the cost to callers to use the database. 5. How often a caller would need to check a reassigned numbers database to avail themselves of the safe harbor? Comments on this matter are due by June 7, 2018 and reply comments are due by July 9, 2018.

FCC Rule Allowing the Blocking of Robocalls Leads to Numbers Erroneously Blocked As previously reported, on February 12, 2018, new FCC rules became effective that allow voice service providers to block illegal robocalls in certain circumstances. The rules are intended to remove regulatory roadblocks to allow the industry to block illegal calls while protecting the reliability of the nation’s communications network. A provider who blocks calls in accordance with the rules will not violate the FCC’s call completion rules. A provider that blocks calls that do not fall within the scope of the rules may be liable for violating the Commission’s call completion rules. When adopting the blocking rule, the FCC recognized that a challenge mechanism may be needed for voice service providers that block calls given the possibility of blocking legitimate calls. However, the FCC did not adopt a formal challenge process. Rather, the Commission encouraged providers that block calls to establish a means for a caller whose number is blocked to contact the provider and remedy the problem. Specifically, the Commission encouraged providers that block calls in accordance with the rules to provide a way for subscribers to challenge a blocked www.tma.us • TMA Dispatch | 31

REGULATORY UPDATE number using a simple method that is easy for the average subscriber to understand. The Commission also encouraged providers to quickly resolve the matter so subscribers making legitimate calls may resume doing so speedily. Since that time, a number of businesses and industries have re-

ported that their numbers have been blocked erroneously pursuant to this rule. The FCC has asked whether it should require providers who block calls to provide a formal challenge mechanism by which callers can inform them of erroneous blocking and such blocking can be quickly fixed. This issue is pending at the FCC.

John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit www.bloostonlaw.com.

COMMITTEE REPORT (continued from page 16)

Standards Committee Chair: Rick Simpson ■■

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Standards Sub-Committees formed for NFPA, UL, Remote Station and Future Technologies Evaluating current CP-01 Standard with the intention to integrate newer technologies into the Standard UL Sub-Committee engaged in UL 827 revisions Remote Station Standard to focus on development of best practices related to signal activity from supervising station to protected premise Formed a task group to evaluate CSV-01 and prepare recommended changes

Technology Committee

o-chair: Sascha Kylau, Steve C Butkovich ■■ Coordinated program for inaugural Tech Summit ■■ Supporting Education Committee to offer more tech-related webinars for later in the year ■■ Coordinating tech-related topics for ESX 2018 ■■ Outreach to TMA NextGen group to invite them to the Tech Committee ■■ Reviewed entries for Technology Marvel Award and selected winner to be announced at ESX

Video Committee

o-chairs: Steve Walker and Rob C Baxter ■■ Reviewed CS-V01 in light of recent video developments and proposed opening for public comments ■■ Reviewing charter of the committee to consider expanding the scope to include surveillance and other uses of video beyond verification ■■ Investigating possibility of offering a one-day track for 2019 ESX on video surveillance and verification. This should also potentially bring new members to TMA who occupy the Surveillance space.

In Memoriam The TMA community is saddened by the recent deaths of these renowned industry members. Read additional details about their lives and contributions on the TMA Blog at themonitoringassociation.wordpress.com. Patricia M. Smith died April 17, 2018, in Bethesda, MD. With her husband, Thomas F. Smith, she ran a family business, Security, Inc. She was president of the National Burglar and Fire Alarm Association (1988-1990) and received the Weinstock Award in 1989. “Pat was a very important figure in the history of our industry. She was a respected, much-loved person who worked tirelessly for the industry for many years,” said TMA past president Louis T. Fiore. Long-time security industry professional Joseph L. Sausa of Mt. Sinai, NY died March 10, 2018 of a long illness. During his 20 years with Ademco and Honeywell, Sausa successfully led the Sales Team and later led the First Alert Professional Dealer Network. Raymond L. Adams, who died March 8, 2018, was the first salesman hired to introduce Sam Bagno’s ultrasonic sensor to

32 | TMA Dispatch • www.tma.us

the alarm industry. He joined Supreme Burglar Alarm Corp. and later formed the Mutual Central Station Corp. in New York City. When Honeywell acquired Mutual, he stayed on to manage the central station. He later became president of Security Centres, Inc. and its subsidiary, Holmes Protection of New York, renamed HolmesLimited. William Moody died March 1, 2018 in Lafayette, NJ. Following an illustrious tenure in the U.S. Navy and work as a designer, engineering manager, marketing director, and plant manager in a variety of Schlumberger locations, he became president of Dumont Electronics. He later moved to ADT, where as a vice president he held posts in engineering, manufacturing and distribution. Rodney Grant Garner of Pleasant View, UT, died February 18, 2018. As President and CEO of Mountain Alarm, he grew the small family business to the 28th largest security company in America that employs more than 275 people. He was passionate about his work, and loved talking business and motivating his family to find success.

Summer 2018

AICC REPORT (continued from page 10) The FCC seeks comment on the following issues: 1. The FCC proposes to require any intermediate provider to register with the FCC, and provide its business name, primary address; the name, telephone number email address and business address of its regulatory contact and/or designated agent for service of process; all business names that the intermediate provider has used in the past; and the states in which it provides service. The FCC also proposes that a point of contact must be provided for addressing rural call completion issues including the name, title, business address, telephone number and email address of at least one contact person. 2. The FCC proposes that a covered provider may not rely on any unregistered intermediate providers in the path of a given call. 3. The FCC proposes that covered providers must be responsible for knowing the identity of all intermediate providers in a call path and must furnish upon request to the FCC or state authorities the identities of any or all intermediate provides in the respective call paths. The FCC also seeks comment on service quality requirements for intermediate providers. The Rural Call Completion (RCC) Act requires intermediate providers that offer, or hold themselves out as offering, the capability to transmit covered voice communications from one destination to another and that charge any rate to any other entity (including an affiliated entity) to comply with “service quality standards” to be established by the Commission. In promulgating such standards, the Commission must “ensure the integrity of the transmission of covered voice communications to all customers in the United States” and “prevent unjust or unreasonable discrimination among areas of the United States in the delivery of covered voice communications.” The term “service quality standards” is not defined in the RCC Act. However, the FCC notes that “the Senate Commerce Committee Report states that such standards Summer 2018

‘could include the adoption of specific call completion metrics or the more general adoption of duties to complete calls analogous to those that already apply to covered providers under prior Commission rules and orders.’” The FCC seeks comment on the following issues concerning service quality standards for intermediate providers: 1. The FCC proposes to require intermediate providers to take reasonable steps to: (1) prevent “call looping,” a practice in which the intermediate provider hands off a call for completion to a provider that has previously handed off the call; (2) “crank back” or release a call back to the originating carrier, rather than simply dropping the call, upon failure to find a route; and (3) not process calls so as to “terminate and re-originate” them (e.g., fraudulently using “SIM boxes” or unlimited VoIP plans to re-originate large amounts of traffic in an attempt to shift the cost of terminating these calls from the originating provider to the wireless or wireline provider). 2. The FCC states that Section 64.1601(a)(2) of the Commission’s rules already requires intermediate providers within an interstate or intrastate call path that originate and/or terminate on the PSTN to pass unaltered to subsequent providers in the call path signaling information identifying the telephone number, or billing number, if different, of the calling party that is received with a call. In addition, section 64.2201(b) requires intermediate providers to return unaltered to providers in the call path any signaling information that indicates that the terminating provider is alerting the called party, such as by ringing. The FCC asks if any additional rules are necessary to prevent intermediate providers from manipulating signaling information for calls destined for rural areas. 3. The FCC asks whether it should require intermediate providers to temporarily or permanently remove an intermediate provider who fails to perform at an acceptable service level from the routing path, as it required for covered providers and whether it

should require intermediate providers to take reasonable steps to limit the number of intermediate providers after them in the call chain? 4. The FCC proposes to require intermediate providers to have processes in place to monitor their own rural call completion performance when transmitting covered voice communications. 5. The FCC asks if it should adopt duties to complete calls for intermediate carriers like those that already apply to covered providers under prior Commission rules and orders. 6. The FCC asks if it should require intermediate providers to meet or exceed one or more numeric rural call completion performance targets or thresholds while giving them flexibility in how to meet this requirement? If so, what metric(s) should be utilized and what target(s) or threshold(s) should be set? 7. The FCC seeks comment on whether intermediate providers should be required to certify that they do not transmit covered voice communications to other intermediate providers that are not registered with the Commission. 8. The FCC asks whether specific service quality measures for intermediate provider should be adopted. The FCC states that following adoption of rules implementing the RCC Act, covered providers who qualify for the safe harbor provisions will also be exempt from the service quality requirements of the RCC Act. 9. The FCC asks whether an intermediate provider’s failure to comply with the quality standards or to fully and accurately register should result in removal from the registry, thereby preventing covered providers from using that intermediate provider. Comments were due by June 4, 2018 and reply comments by June 19, 2018. As you read this, AICC will have provided comments to the FCC as part of this proceeding. Louis T. Fiore is a Past President of TMA (1997-1999) and currently serves as chair of the AICC.

www.tma.us • TMA Dispatch | 33

Monitoring Center Operator Level 1 Training Graduates First Last Dana Abdullah Edith Aceves Chara Adams Nadira Adams Shery Adams Mary Adeniran Debra Adkinson Tom Aebly Samira Afzalzada Lizan Ahmetovic Louiscreas Akins Kyle Alford Shazeeda Alikhan Dexter Allen Nicholas Allen Rose Alonzo Vanessa Alston Paul Alvarez Jeanine Alvoid Calvin Anderson Kylii Anderson Jennifer Andrade Gianne Arellano Mpumpu Armel Austin Arnall Cassandra Arnold Cole Bagley Jeanette Bailey Mandi Baker Kristen Baldi Orlando Baldovinos Tamika Banks Shannon Bannak Rhonda Barker Iaisha Barron William Beard Richard Beaudry Abigail Beauregard Kelly Beck Craig Bell Sharlene Bender Johnda Bennett France Bercier Nicole Betland Brittany Betzer Justin Biemer Brian Biggers Christine Bigras Kasey Blair Felicia Blakely Cari Blank Erin Blodgett Angie Blue Sheldon Bobb Rachel Bolin Erika Bonal Cody Bowden Robert Brecker Terrell Bristow Miguel Brito Brianna Britton Alvah Brown Anna Brown Cameran Brown Felicia Brown Felicia Brown Shelbi Brown Joanne Bullock Christina Burdt

Company National Monitoring Center AlarmWatch Monitronics International Universal Monitoring Dispatch Center, LTD Security Alarm Monitoring Inc Central Security Group Nationwide, Inc. Alarm Tech Central Services, Inc. AlarmForce Industries Inc. (CA) THRIVE Intelligence Alarmco Federal Response Center, Inc. Affiliated Monitoring DTCC Alarmco Boise Blackline Safety (CA) Interface Security Life Alert Emergency Response Bay Alarm Avantguard Monitoring Centers Avantguard Monitoring Centers Interface Security ADT Canada Inc. / Reliance Protectron (CA) ADT Canada Inc. (CA) Wal-Mart Alarm Central Central Security Group Nationwide, Inc. Avantguard Monitoring Centers Guardian Protection Services Vivint, Inc. Metrodial Corporation Monitoring America Alarm Co-Op AlarmWatch Towne Monitoring Service Central Security Group Nationwide, Inc. Interface Security Systems Dynamark Monitoring Secure Global Solutions Northern911 (CA) Central Security Group Nationwide, Inc. LDS Church Security SecurTek (CA) Ackerman Security Systems ADT Canada Inc. / Reliance Protectron (CA) Vivint, Inc. Avantguard Monitoring Centers Dispatch Center, LTD Central Security Group Nationwide, Inc. ADT Canada Inc. (CA) National Monitoring Center Alarmco Boise Priority One Alarm Monitoring Doyle Security Security Central Inc. WM Security Services, Inc Comporium SMA Solutions Inc Kings III of America Avantguard Monitoring Centers Towne Monitoring Service UAS Vivint, Inc. Securitas Electronic Security Vector EAST Federal Response Center, Inc. Dispatch Center, LTD Vector EAST CPI Security Systems, Inc. SecurTek (CA) Universal Monitoring Huronia Alarm & Fire Security, Inc. (CA)

34 | TMA Dispatch • www.tma.us

Graduated 2/13/18 4/9/18 4/13/18 2/6/18 3/26/18 4/12/18 4/18/18 3/30/18 4/11/18 4/16/18 3/8/18 2/24/18 4/7/18 3/6/18 3/4/18 4/2/18 4/20/18 2/19/18 3/22/18 3/14/18 3/17/18 3/1/18 2/2/18 4/6/18 4/7/18 4/26/18 3/16/18 2/21/18 3/22/18 2/5/18 2/8/18 4/10/18 3/25/18 3/9/18 4/27/18 2/28/18 3/28/18 3/22/18 3/8/18 3/20/18 2/22/18 4/27/18 2/1/18 3/6/18 4/25/18 2/13/18 2/15/18 3/26/18 3/28/18 3/28/18 4/4/18 2/5/18 3/21/18 2/27/18 2/2/18 4/23/18 3/13/18 2/26/18 2/7/18 3/7/18 4/5/18 4/24/18 4/20/18 2/27/18 4/27/18 4/3/18 3/26/18 2/4/18 4/7/18

USA and international graduates completed February 1, 2017–April 30, 2018

First Last Company Rasheed Burton Ackerman Security Systems Yvonne Butler Universal Monitoring Heidi Buyers Vivint, Inc. Mike Caliri G4S Secure Integration LCC Samantha Camacho ISS Alex Campbell VRI Stephanie Campbell Central Security Group Nationwide, Inc. Ernesto Cano Diaz Depository Trust and Clearing Corp. Elsa Caro Dispatch Center, LTD Lukas Carpio-Cyr ADT Canada Inc. / Reliance Protectron (CA) David Carter AT&T Jenna Carter Avantguard Monitoring Centers Tonyonna Cassaberry Ackerman Security Systems Karina Cecconi ADT Canada Inc. / Reliance Protectron (CA) Brandon Cepeda SecureSafe Solutions Kevin Chaba Doyle Security Jasbir Chahal ADT Canada Inc. / Reliance Protectron (CA) Kimberly Chamberlain Vivint, Inc. Zachary Chandler Centra-Larm Monitoring, Inc. Megan Charriere SecurTek (CA) Uniqua Chenault VRI Christina Cisneros Interface Security Fanta Cissoko ADT Canada Inc. (CA) Gary Ciulla Wegmans Nicholas Clark Sunbelt Technology of Chattanooga Claudia Clewis Monitronics International Maurice Collenne ADT Canada Inc. (CA) Damaris Concepción Genesis Security Services, Inc (PR) Michael Contreras Time Warner Security Jessica Coombs Seacoast Security Tom Corley Central Security Group Nationwide, Inc. Jenna Cowin Vivint, Inc. Carrigan Creech VRI Angelica Cruz Monitronics International Freddie Cruz GMST (PR) Ariana Cummings Monitronics International Greg Curnutt Central Security Group Nationwide, Inc. Barbara Curtis AT&T Marco Curtis Interface Security Mehak Dadwal ADT Canada Inc. / Reliance Protectron (CA) Seaborne Darrick Tech Systems Inc Deniqua Davidson VRI Debra Davis DTCC Nicole Davis Central Security & Communications Joanna Del La Cruz Per Mar Security Services Marquetta Deleon Vector EAST Rigoberto Delgado Advanced Systems Supply, S.A. (PA) Reyna Delgado-Torres Vivint, Inc. Mercedes D’Eri AlarmForce Industries Inc. (CA) Melissa Dibella AlarmWatch Jenalee Dieter Vivint, Inc. Shelby Dillion Monitronics International Joshua Dillman Doyle Security Elena DiPrima Wegmans Sean Dmytryszyn VRI Olethia Dobbs Kings III of America Elick Dobson Vector EAST Bethany Docy-Prather Securitas Electronic Security Junia Dominique ADT Canada Inc. (CA) Emily Donohue Guardian Alarm Systems Danielle Dove Blackline Safety (CA) Thaddeus Downs Alarmco Boise Alicia Duarte Life Alert Emergency Response Lizeth Duran Life Alert Emergency Response Elijah Edmondson Alarm Detection Systems, Inc. Christabel Egbikuadje ADT Canada Inc. / Reliance Protectron (CA) Ron Ellis Universal Monitoring Kaylee Epperson-Hollie Monitronics International Cesar Escudero Monitronics International

Graduated 4/12/18 4/27/18 2/9/18 3/16/18 3/13/18 3/26/18 2/18/18 3/17/18 4/8/18 2/22/18 3/1/18 4/18/18 4/17/18 2/19/18 3/6/18 2/24/18 2/9/18 2/2/18 2/10/18 3/22/18 2/7/18 4/12/18 4/23/18 4/17/18 4/18/18 2/5/18 3/2/18 3/30/18 4/23/18 4/4/18 3/5/18 3/5/18 4/5/18 3/26/18 4/3/18 2/5/18 3/6/18 3/1/18 4/11/18 2/4/18 2/8/18 3/9/18 3/8/18 2/20/18 3/3/18 3/19/18 2/12/18 3/5/18 4/9/18 4/13/18 3/5/18 2/23/18 3/5/18 3/13/18 3/2/18 4/23/18 3/5/18 4/5/18 3/23/18 3/13/18 3/17/18 2/28/18 2/17/18 2/19/18 2/23/18 2/1/18 2/13/18 3/24/18 3/30/18 Summer 2018

Company THRIVE Intelligence Vivint, Inc. Avantguard Monitoring Centers Atlas Security Service, Inc. Alarm Detection Systems, Inc. Alarm Specialist Corp Vivint, Inc. Blackline Safety (CA) G4S Secure Integration LCC Alarm Specialist Corp Blackline Safety (CA) Washington Alarm Interface Security Systems Monitronics International Vivint, Inc. Avantguard Monitoring Centers Secure Global Solutions Northern911 (CA) Blackline Safety (CA) Life Alert Emergency Response Kings III of America Paladin Technologies (PA) Federal Response Center, Inc. Federal Response Center, Inc. AlarmForce Industries Inc. (CA) U-Haul Co. Alarm Center VRI Vector WEST Avantguard Monitoring Centers ADT Canada Inc. / Reliance Protectron (CA) Central Security Group Nationwide, Inc. Security Alarm Corporation Tech Systems Inc Bay Alarm Vivint, Inc. Global Netcomm, Tek (PA) Life Alert Emergency Response Monitronics International VRI Monitronics International Superior Central Station Inc. AlarmForce Industries Inc. (CA) Quick Response Monitoring Central Station, Inc. Securitas Electronic Security FE Moran Global Netcomm, Tek (PA) Interface Security Dispatch Center, LTD Federal Response Center, Inc. Advanced Systems Supply, S.A. (PA) Per Mar Security Services DTCC Ackerman Security Systems National Monitoring Center VRI Vivint, Inc. SecurTek (CA) Central Security Group Nationwide, Inc. National Monitoring Center Telsco Security Systems Universal Monitoring Vector WEST Central Security Group Nationwide, Inc. Dispatch Center, LTD Vivint, Inc. Washington Alarm Avantguard Monitoring Centers Paladin Technologies (PA) ADT Canada Inc. / Reliance Protectron (CA) Blackline Safety (CA) Interface Security SMG Security Systems, Inc. Vivint, Inc. SecurTek (CA)

35 | TMA Dispatch • www.tma.us

Graduated 4/16/18 2/28/18 4/18/18 4/24/18 3/28/18 2/11/18 3/9/18 3/12/18 2/21/18 2/22/18 3/12/18 4/10/18 4/27/18 2/27/18 3/10/18 4/11/18 2/27/18 3/24/18 3/28/18 2/27/18 2/1/18 2/22/18 2/24/18 2/25/18 4/5/18 4/16/18 4/5/18 4/19/18 2/13/18 2/1/18 2/15/18 4/17/18 2/20/18 3/2/18 2/5/18 3/25/18 2/20/18 3/30/18 4/5/18 3/23/18 3/28/18 4/11/18 3/7/18 4/26/18 4/19/18 4/2/18 3/8/18 3/3/18 3/1/18 2/26/18 2/12/18 4/3/18 3/10/18 4/19/18 2/14/18 4/23/18 3/22/18 3/21/18 4/24/18 2/9/18 4/1/18 2/20/18 3/8/18 2/9/18 2/11/18 3/5/18 3/31/18 3/16/18 4/12/18 2/1/18 3/13/18 4/10/18 2/1/18 2/2/18 3/22/18

First Last Marcus Holland Eryn Hopgood Mary Horlacher Patrick Houston Kayla Houze Melissa Hunsher Debra Hyler Cass Izzard Tracy Jackson April Jacquemart Robert Jansen Jacob Jaramillo Tatiania Jessie Delia Jimenez Yosel Jimenez Arrington John David Johnson Eric Johnson Hailey Johnson Kearra Johnson Shawn Johnson Karon Jones Latoya Jordan Gloria Miandabo Kabongo Megan Kaminski Vanessa Kanteena Bryan Kennedy Joseph Khater Gina Kim William Kindsvater Daraylon King Katie Kok Benjamin Kozak Andrew Ku Karen Labiche Erica LaBohne Sherlynne Lake Mika Lalonde Danica Laplante Catherine Larin Alexis Lariviere Shirletha Lawrence Misty Lawson Julie LeBlanc Mitchell Ledbetter Kathlyn Levato Katrina Levesque Annie Lewis Gavin Lightwine Ashley Little Mychael Little Spencer Livingston Stephen Lloyd Joel Longcoy Jessica Lorimer Jayme Ludtke Erika Lueg Torn Lutali Crystal Maae Will Mabie Hailey Machlan Elizabeth Mack Zachary Macmillan Blake Magda Mitchell Magnuson Stembile Magoge Hermann Mahoukou Dawn Maltby Older Gerardo Marchena Rosales Thai Marling Ryan Marr Cyndee Mars Jennifer Marshall Anehudy Martinez Yassiel Martinez

Company Graduated Olgoonik Solutions, LLC 4/26/18 Affiliated Monitoring 2/8/18 Vivint, Inc. 3/5/18 National Monitoring Center 3/23/18 ADS Security L.P. 4/23/18 DTCC 3/7/18 Seacoast Security 4/13/18 SecurTek (CA) 3/23/18 American Burglary & Fire, Inc. 2/6/18 SecurTek (CA) 3/13/18 ADT Canada Inc. / Reliance Protectron (CA) 2/10/18 Time Warner Security 4/23/18 AT&T 3/1/18 United Central Control 3/20/18 GMST (PR) 3/28/18 Tech Systems Inc 2/12/18 Life Alert Emergency Response 2/13/18 National Monitoring Center 3/28/18 Federal Response Center, Inc. 2/4/18 Richmond Alarm Company 3/26/18 Kroger Central Alarm Control 2/24/18 Affiliated Monitoring 4/9/18 Central Monitoring Services 3/4/18 ADT Canada Inc. (CA) 4/27/18 Federal Response Center, Inc. 2/13/18 Peak Alarm Company 4/16/18 Vector WEST 4/20/18 THRIVE Intelligence 3/20/18 Avantguard Monitoring Centers 2/15/18 Olgoonik Solutions, LLC 3/21/18 Monitronics International 2/25/18 Doyle Security 2/25/18 Avantguard Monitoring Centers 4/17/18 Bay Alarm 2/1/18 ADT Canada Inc. (CA) 4/12/18 Vector EAST 3/19/18 Ackerman Security Systems 4/13/18 Northern911 (CA) 4/6/18 Northern911 (CA) 3/23/18 ADT Canada Inc. (CA) 3/6/18 Northern911 (CA) 3/15/18 FE Moran 2/15/18 VRI 3/26/18 Armstrong’s National Alarm Monitoring (CA) 3/2/18 Monitronics International 2/27/18 Alarm Specialist Corp 2/2/18 Dispatch Center, LTD 2/28/18 Hunter Security Inc 3/22/18 Federal Response Center, Inc. 2/9/18 VRI 4/5/18 Sievers Security 2/23/18 National Monitoring Center 3/23/18 Avantguard Monitoring Centers 3/16/18 Centra-Larm Monitoring, Inc. 2/1/18 Alarmco Boise 2/12/18 Per Mar Security Services 2/3/18 Dispatch Center, LTD 2/11/18 Total Monitoring Service 4/11/18 UAS 4/30/18 Dispatch Center, LTD 3/9/18 Kroger Central Alarm Control 2/25/18 Central Security Group Nationwide, Inc. 3/5/18 Vector EAST 2/14/18 Avantguard Monitoring Centers 3/15/18 Vivint, Inc. 3/5/18 Depository Trust and Clearing Corp. 3/10/18 ADT Canada Inc. / Reliance Protectron (CA) 2/2/18 Security Alarm Monitoring Inc 4/6/18 BCCR (CR) 2/28/18 Kings III of America 4/13/18 Guardian Protection Services 2/5/18 Quick Response Monitoring 4/4/18 Security Central Inc. 3/21/18 Monitronics International 3/27/18 CPI Security Systems, Inc. 4/6/18

Summer 2018

LEVEL 1

First Last Christina Espinoza Jared Esplin Parker Fairbourn Brandi Faver Michael Feliciano Erica Ferebee Josue Ferla Natasha Filp Gabriel Fiorentino Amanda Fitch Gina Flores Kayla Floyd Racquel Forrester Arthur Francis Jason Frazier Jessica Fredrick Patrick Furey Paula Gadde Heather Galbraith Crystal Gamino Berenise Garcia Melissa Garman Kirra Garrett Emilee Garrison Danielle Gauci Daniel Gay Justin George Lindsey Gibson Breanna Gill Henock Gilles Brandon Gilmore Heather Giomi Denise Gitonga Crystal Gleason Trevor Golding Carlos Gonzalez Kelly Gonzalez T’Lisa Gooch Sariah Goodwin Tyra Gordon Travis Gough Kendal Gray Nelson Gray Ciara Green Jared Griffin Matthew Grob Ivette Guerra Denisse Guerrero James Guerrero Lesley Gulliford Bleisy Gutierrez Jessica Hagen Anthony Hall Vanessa Hall Alexis Hamilton Brigid Hanley Rebecka Hansen Ellie Hanson Patricia Harrell Jazzmin Harris Jody Ann Harris LaTonsa Harris Elaine Harris-Fulton Dustin Hauff Brit Hefty Amare Henderson Roger Henderson Chris Herbert Kylie Heron Houcine Herrati Kelsey Hicks Kylon Higgins Erin Hildreth Kjersti Hodgson Barb Hoffmann

LEVEL 1

First Last Company Giovani Masaya Vivint, Inc. Dominik Maslanka Blackline Safety (CA) Brian Mason Ackerman Security Systems Cynthia Mata United Central Control Andrew Matney Federal Response Center, Inc. Ronald McClain Depository Trust and Clearing Corp. Christopher McClarey Savannah River Nuclear, LLC Melissa McClelland VRI Mikhaela McClendon Monitronics International Brandi McCoy Avantguard Monitoring Centers Tyler McCue Vivint, Inc. Sandra McDonald Paladin Technologies (PA) Tamara McFarlin Ackerman Security Systems Joseph McFatridge ISS Rodrigo McKay Global Netcomm, Tek (PA) John McManus Vector EAST Jusstin McMaster Monitronics International Kadejiah McMillion FE Moran Anika McNeal Vivint, Inc. Jeffrey Medina Avantguard Monitoring Centers Kiera Meeks CPI Security Systems, Inc. Daniel Melder Blackline Safety (CA) Karla Melendez ISS Cynthia Merino Life Alert Emergency Response Sherin Stanley Merly ADT Canada Inc. / Reliance Protectron (CA) Timothy Merola Security Alarm Monitoring Inc Kolby Meshack Interface Security Eden Michaud Blackline Safety (CA) Kelly Mike Tech Systems Inc Steve Mills Universal Monitoring Alexandria Mitchell Paladin Technologies (PA) Holly Mitchell Kings III of America Mitzi Mitre Advanced Systems Supply, S.A. (PA) Juan Molina Sony Kimberly Molina Central Security Group Nationwide, Inc. Michael Mongelli Affiliated Monitoring Alyssa Montano Security Solutions Inc. Diana Montenegro Monitronics International Veronica Montiel Superior Central Station Inc. Adrian Montijo U-Haul Co. Alarm Center Carlos Moreno Life Alert Emergency Response Vincent Morgan United Central Control Mattison Morris AZ Security Control Kara Lies Mostefa ADT Canada Inc. (CA) Sarah Mounts Vivint, Inc. Maan Mowlid ADT Canada Inc. / Reliance Protectron (CA) Billy Mugusha ADT Canada Inc. (CA) Victoria Munford Securitas Electronic Security Dawn Murphy Alarm Tech Central Services, Inc. Aram Mykayelyan Life Alert Emergency Response Mikaelah Nadig Wegmans Ian Nagy ADS Security L.P. Marlene Najar Wal-Mart Alarm Central Diante’ Neal National Monitoring Center Hovanes Neksalyan Life Alert Emergency Response Alex Nguyen Sentinelle Alarm (CA) Chris Nguyen National Monitoring Center Dat Nguyen Life Alert Emergency Response Briana Nickels National Monitoring Center Eddy Nimpaye ADT Canada Inc. / Reliance Protectron (CA) Corey Nolin Guardian Protection Services Criselda Nunez Superior Central Station Inc. Tad Nute iWatch Communications Vanessa O’Link Vector WEST Carlos Olivardia Global Netcomm, Tek (PA) Jessica Olivares National Monitoring Center Danny Oliver Ackerman Security Systems Norma Omoso Dispatch Center, LTD Cherish Oravec Vector WEST Gerardo Orona Monitronics International Jacob Ortiz GMST (PR) Camilla Owens Life Safety Monitoring, LLC Jeanine Owusu-Beaman Supreme Security Systems Jackson Padilla United Central Control Erick Pagan GMST (PR)

36 | TMA Dispatch • www.tma.us

Graduated 2/2/18 3/17/18 4/11/18 4/1/18 3/7/18 3/30/18 2/17/18 2/7/18 2/25/18 4/25/18 3/5/18 2/22/18 4/17/18 2/26/18 3/25/18 3/19/18 2/7/18 4/13/18 3/10/18 3/14/18 4/6/18 4/3/18 4/13/18 3/7/18 2/8/18 4/18/18 4/5/18 3/15/18 2/4/18 2/5/18 4/12/18 4/13/18 4/9/18 2/28/18 2/14/18 4/19/18 4/18/18 2/23/18 4/4/18 4/30/18 3/4/18 4/9/18 2/6/18 4/19/18 3/3/18 2/8/18 4/7/18 4/5/18 3/27/18 2/12/18 2/17/18 4/19/18 3/31/18 2/14/18 2/17/18 4/22/18 3/23/18 2/10/18 2/17/18 2/1/18 2/24/18 3/29/18 3/9/18 2/8/18 3/8/18 2/6/18 4/18/18 4/26/18 3/8/18 2/23/18 4/3/18 2/16/18 2/5/18 2/20/18 4/1/18

First Last Kristina Pagan Jessica Palos Mouk Pany Laura Pastrana Vinay Patel Melanie Paul Kimberly Payan Kyle Payne Chartea Peay Amanda Pedrotti Marcos Pena Camaran Perez Cathy Peterson Tiffany Pham Cassidy Phelps CeCe Philpot Jordan Pierce Luther Pierre-Toussaint Jacob Pinley Amanda Pooley Sergio Posso Nicole Prevost Cassandra Priestley William Proctor Esther Provilon David Puryear Keyanna Quiller Inna Rabkin Keith Rae Naveena Rafiq Max Rammell Daisy Ramos Gavin Rapp Skylene Rea Jose Rebolledo Rickia Reese Simone Reeves Derek Regehr Kyle Reinmueller Jaime Rezzonico Christopher Ricciotti Kerstin Rios Kathryn Rivera Lori Roberts Martin Robinson Ericka Robinson Kellum Rodney Christian Rodriguez Jessica Rodriguez Naomi Rodriguez Bianca Rojo Leighton Romney Tuerah Rooks Andrea Rosas Saskya Rosier Olivier Roy Bruce Royer Brianna Ruppert Breanne Russell Joseph Ruttan John Rygh Nasiyba Saladin Joseph Saletta Joshua Salisbury Elhadj Mamadou Samba Diallo Asia Sanchez Kristina Sanchez Miguel Sanchez Rocco Sanchez James Sandiland Carmen Sandrone Kayla Santerre Larry Santiago Paul Santiago Candace Sayre

Company Quick Response Monitoring Superior Central Station Inc. Kings III of America Avantguard Monitoring Centers ADT Canada Inc. / Reliance Protectron (CA) The Protection Bureau FE Moran Avantguard Monitoring Centers CPI Security Systems, Inc. American Burglary & Fire, Inc. Alarm Specialist Corp Dispatch Center, LTD VRI Affiliated Monitoring Amherst Alarm, Inc. VRI Vector WEST ADT Canada Inc. (CA) Central Security Group Nationwide, Inc. Avantguard Monitoring Centers Global Netcomm, Tek (PA) Northern911 (CA) SecurTek (CA) Dynamark Monitoring Affiliated Monitoring Centra-Larm Monitoring, Inc. National Monitoring Center Blackline Safety (CA) SecurTek (CA) ADT Canada Inc. (CA) Vivint, Inc. Interface Security Alarmco Boise Securitas Electronic Security AZ Security Control Security Alarm Monitoring Inc Affiliated Monitoring Vivint, Inc. Brink’s Canada Limited (CA) Grandfather Golf & Country Club Alarmco Boise Kings III of America Per Mar Security Services FE Moran Alarm Center Inc. Central Security Group Nationwide, Inc. Tech Systems Inc GMST (PR) Superior Central Station Inc. THRIVE Intelligence Monitronics International Vivint, Inc. Bay Alarm Life Alert Emergency Response ADT Canada Inc. (CA) ADT Canada Inc. (CA) U-Haul Co. Alarm Center VRI Blackline Safety (CA) Quinte Kawartha Alarm Systems (CA) Life Alert Emergency Response Universal Monitoring Amherst Alarm, Inc. Vivint, Inc. ADT Canada Inc. / Reliance Protectron (CA) Life Alert Emergency Response Vivint, Inc. Depository Trust and Clearing Corp. DTCC Dynamark Monitoring Vivint, Inc. Northern911 (CA) Affiliated Monitoring Alarmco Boise Securitas Electronic Security

Graduated 4/13/18 3/27/18 4/13/18 4/11/18 2/12/18 3/19/18 3/15/18 3/13/18 4/6/18 4/8/18 3/1/18 4/7/18 3/26/18 4/6/18 4/8/18 4/23/18 3/12/18 4/28/18 4/10/18 3/14/18 3/28/18 3/24/18 4/3/18 2/25/18 4/3/18 2/9/18 2/15/18 3/9/18 3/13/18 2/20/18 3/23/18 3/31/18 3/11/18 4/5/18 2/6/18 4/13/18 4/9/18 3/27/18 4/23/18 4/11/18 4/23/18 2/12/18 3/21/18 2/17/18 3/3/18 4/23/18 2/15/18 4/4/18 3/27/18 4/16/18 3/26/18 3/22/18 3/21/18 2/16/18 4/4/18 2/27/18 2/5/18 3/26/18 3/18/18 4/10/18 2/13/18 2/24/18 4/14/18 2/6/18 2/2/18 2/13/18 3/8/18 3/26/18 3/30/18 2/19/18 3/29/18 3/20/18 4/16/18 2/19/18 4/5/18

Summer 2018

First Last Company Stephine Venegas Interface Security Stephanie Ventura Monitronics International Kevin Vergara Universal Monitoring Denise Villegas National Monitoring Center Victor Villegas Bonilla BCCR (CR) Alyssa Virtanen Northern911 (CA) Oton Vivas Dispatch Center, LTD Chong Vue Vivint, Inc. Fransic Wade Tech Systems Inc Omar Walker Universal Monitoring Alicia Walter Vivint, Inc. David Wang SecurTek (CA) Brandon Waren Securitas Electronic Security Takavia Warren National Monitoring Center Ayan Warsame Vivint, Inc. Kristin Watson Seacoast Security Shante Watts Interface Security Systems Jessica Weatherwax Alarm Center Inc. Jesse Wells Federal Response Center, Inc. William Wells Kroger Central Alarm Control Jon Wessner Central Security Group Nationwide, Inc. Canema Westbrook Bay Alarm Orion Whetzel Vivint, Inc. Lanitra Whitman Monitronics International Josiah Whitworth Vivint, Inc. Melba Wiens SecurTek (CA) Linda Wight Western Alarm Services, Inc. Mary Wilcox VRI Leshann Wilder Ackerman Security Systems Desirae Wilhite Interface Security Jenna Wilkinson VRI Anthony Williams Security Alarm Monitoring Inc Carissa Williams Monitronics International Charmin Williams Ackerman Security Systems Kelley Williams Centra-Larm Monitoring, Inc. Quilliams Williams Center for Domestic Preparedness Althea Willis Ackerman Security Systems James Willis Central Security Group Nationwide, Inc. Sylvester Willis Central Security Group Nationwide, Inc. Jeri Wilson ADS Security L.P. Dawn Windsor Engineered Protection Systems, Inc. Jessee Wise Avantguard Monitoring Centers Kischa Woods National Monitoring Center Taylor Yates Life Alert Emergency Response Travis Yates Vivint, Inc. David Zamora Vivint, Inc. Victoria Zamora Central Security Group Nationwide, Inc. Ainsley Zieser Avantguard Monitoring Centers Ian Zuk Paladin Technologies (PA) Melissa Zwicker Blackline Safety (CA) SPANISH

Graduated 4/11/18 3/23/18 2/20/18 2/16/18 2/28/18 3/23/18 2/18/18 3/8/18 2/16/18 3/16/18 2/7/18 4/2/18 3/13/18 3/28/18 3/8/18 3/28/18 4/27/18 2/27/18 2/26/18 2/24/18 3/16/18 4/4/18 3/4/18 3/23/18 3/23/18 3/9/18 2/9/18 2/7/18 4/17/18 3/15/18 4/5/18 4/18/18 2/27/18 4/26/18 2/9/18 2/26/18 4/6/18 3/8/18 2/10/18 4/24/18 3/7/18 4/19/18 2/16/18 2/23/18 3/23/18 2/7/18 4/13/18 4/20/18 3/1/18 3/17/18

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www.tma.us • TMA Dispatch | 37

LEVEL 1

First Last Company Graduated Candace Scaglione SecurTek (CA) 3/24/18 Kristen Scherrer Central Security Group Nationwide, Inc. 3/9/18 Marco Schmitt Life Alert Emergency Response 2/15/18 Lisa Schneider Central Security Group Nationwide, Inc. 2/8/18 Madianna Schneider Vivint, Inc. 3/12/18 Ashley Schullman SecurTek (CA) 3/14/18 Christine Settles VRI 4/23/18 Taylore Shankle Life Safety Monitoring, LLC 2/11/18 Alicia Sharrett VRI 4/5/18 Savana Sheets VRI 2/7/18 Shadi Shehadeh Alarm Specialist Corp 2/22/18 Lisa Shenk Security Partners 2/3/18 Chelsea Sheppard National Monitoring Center 3/28/18 Luis Silva Superior Central Station Inc. 3/28/18 Marimar Silva Life Alert Emergency Response 2/20/18 Gabrielle Simard ADT Canada Inc. (CA) 3/9/18 Madeline Siméon ADT Canada Inc. (CA) 4/6/18 Erica Simon AlarmForce Industries Inc. (CA) 4/12/18 Melinda Simpkins Avantguard Monitoring Centers 4/25/18 Kerri Sinclair AlarmForce Industries Inc. (CA) 4/12/18 Cody Sippel Damar Security Services/Security Response 4/4/18 Center (CA) William Sitton Avantguard Monitoring Centers 3/15/18 Mark Skinner Paragon Systems Inc. 4/10/18 Kiarra Slate Life Alert Emergency Response 2/18/18 Vana Slaten Central Security Group Nationwide, Inc. 4/25/18 Alannah Smith Bay Alarm 2/14/18 Alex Smith Metrodial Corporation 2/6/18 Ayania Smith National Monitoring Center 2/15/18 Desiree Smith Monitronics International 3/19/18 Ebony Smith VRI 4/5/18 Jazmine Smith Kings III of America 4/13/18 Nakkisha Smith Vivint, Inc. 3/8/18 Rose Smith Securitas Electronic Security 3/21/18 Tracie Smith Engineered Protection Systems, Inc. 3/5/18 DaVon Soares CPI Security Systems, Inc. 4/7/18 Esther Sole ADT Canada Inc. / Reliance Protectron (CA) 2/12/18 Cody Sorensen Mountain Alarm 3/1/18 Jessica Reve Sotera ADT Canada Inc. / Reliance Protectron (CA) 2/16/18 Edwin Soto THRIVE Intelligence 2/7/18 Andrew Speropoulos Security Partners 2/15/18 Diane Sprowl Seacoast Security 4/4/18 Timothy St. James Dispatch Center, LTD 3/6/18 Tommy Steele VRI 4/5/18 Ken Steffens Armstrong’s National Alarm Monitoring (CA) 2/16/18 Chryslin Stones PasWord Protection (CA) 3/3/18 Meghan Sullivan Metrodial Corporation 2/9/18 Wanda Sullivan DMC Security Services, Inc. 4/6/18 Miranda Swartz Vivint, Inc. 4/6/18 Jessica Szysh National Monitoring Center 3/28/18 Jullian Talbert Depository Trust and Clearing Corp. 3/7/18 Esdras Tamba-Masevo ADT Canada Inc. (CA) 4/25/18 Dakota Tanner Blackline Safety (CA) 3/27/18 Diane Tarkington National Monitoring Center 2/14/18 LaShawnica Tatum Per Mar Security Services 3/2/18 Leon Taylor Redwire 3/22/18 Thomas Taylor Kroger Central Alarm Control 2/21/18 David Thomas Dynamark Monitoring 3/9/18 Lillian Thompson FPS 3/27/18 Katelynn Threats Monitronics International 2/8/18 Morgan Thurgood Avantguard Monitoring Centers 2/15/18 Alexis Thurman Monitronics International 3/29/18 Karla Tizcareno Life Alert Emergency Response 2/22/18 Kjarsti Todd Vivint, Inc. 3/29/18 Juan Trevino ISS 4/9/18 Marion Tuck Interface Security 4/20/18 David Turley Centralized Vision 4/27/18 Ebony Turner THRIVE Intelligence 3/20/18 Jesse Tuttle Avantguard Monitoring Centers 3/12/18 Miranda Valdez Life Alert Emergency Response 3/2/18 Jonathan Vang Vivint, Inc. 3/8/18 Marissa Vang Vivint, Inc. 3/8/18 Walter Vaught VRI 4/5/18 Peter Ven CPI Security Systems, Inc. 4/5/18

LEVEL 2

Operator Level 2 Training Graduates First Last Gabriel Abadia Mia Allacher Christian Andrews Jekemiah Batton Chris Behnsen Chris Berning Cari Blank Mike Caliri Alexis Camp Ciera Cannon Andres Carchi Sam Casarez Ana Castine Emily Caswell Amber Chance Jeffery Stephen Chandler Damaris Concepción Dean Dahlman Patricia Dietemann Elena DiPrima Jessica Doberstein Aubrey Duldulao Victoria Faber Gabriel Fiorentino Camille Giovanni Jamie Gorgo Rebecca Gould Emily Green Jessica Hagen Devin Hall Hunter Hall Jon Harm Joseph Harris Jada Harrow Betsy Haugh Kathy Howard Angela Johnson Irene Kacy Kimberly Konieczka

USA and international graduates completed February 1, 2017–April 30, 2018

Company COPS Monitoring - Boca Raton Security Equipment Inc Federal Response Center COPS Monitoring - Scottsdale Paladin Technologies (CA) COPS Monitoring - Scottsdale Priority One Alarm Monitoring G4S Secure Integration LLC COPS Monitoring - New Jersey UAS COPS Monitoring - Boca Raton ADS Security L.P. G4S Secure Integration LLC COPS Monitoring - Texas COPS Monitoring - Boca Raton LDS Church Genesis Security Services, Inc (PR) Johnson Controls American Burglary & Fire, Inc. Wegmans UAS Vancouver Fire & Security (CA) Security Partners, LLC G4S Secure Integration LLC Bay Alarm COPS Monitoring - New Jersey COPS Monitoring - New Jersey COPS Monitoring - New Jersey Per Mar Security Services PasWord Protection (CA) COPS Monitoring - Texas Security Equipment Inc COPS Monitoring - Scottsdale COPS Monitoring - New Jersey Security Partners, LLC Federal Response Center Engineered Protection Systems, Inc. COPS Monitoring - New Jersey Alarm Detection Systems, Inc.

Graduated 3/7/18 2/27/18 2/26/18 2/2/18 3/2/18 2/1/18 4/23/18 3/27/18 4/5/18 3/19/18 3/30/18 3/7/18 2/13/18 3/7/18 3/27/18 2/27/18 4/6/18 2/21/18 2/9/18 4/30/18 3/14/18 3/11/18 4/17/18 2/23/18 4/25/18 4/12/18 4/17/18 2/24/18 4/3/18 2/25/18 2/1/18 3/12/18 3/4/18 2/17/18 2/11/18 2/10/18 2/21/18 2/24/18 3/9/18

First Last Alex Krupa Jamil Lafayette Jennifer Loeffler Jayme Ludtke Cyndy Maloney Kamari McDonald Michael McGall Chelsea McKinnon Lindsay McMunn Melissa Miller Robert Miller Stephen Miller Jessica Mitchell Juan Molina Becca Nadasky Justin Ng Katherine Odom Matt Pancrazio Mark Paquin Haylee Parkhurst Eric Paulson Elissa Pineiro Robby Puri Rich Rhodes Kody Ryan Mark Skinner Colt Smith Jenna Snyder Cody Sorensen Carmen Squalls Steve Taylor Amber Terry Daniel Vazquez Laura White Jasmine Williams Cody Wilson Valerie Workman Jerrad Yow Catherine Zervos

Company COPS Monitoring - Scottsdale Supreme Security Systems Security Partners Per Mar Security Services COPS Monitoring - New Jersey COPS Monitoring - Boca Raton Paladin Security Group (CA) COPS Monitoring - Boca Raton Paladin Security Group (CA) ADS Security L.P. Doyle Security Centra-Larm Monitoring, Inc. Federal Response Center, Inc. Sony Alarm Detection Systems, Inc. CVS Health Centra-Larm Monitoring, Inc. COPS Monitoring - New Jersey Centra-Larm Monitoring, Inc. Federal Response Center COPS Monitoring - Scottsdale Federal Response Center Paladin Security Group (CA) UAS FE Moran Paragon Systems Inc. COPS Monitoring - Texas COPS Monitoring - New Jersey Mountain Alarm COPS Monitoring - Boca Raton LDS Church LDS Church Alarm Detection Systems, Inc. COPS Monitoring - Texas COPS Monitoring - Boca Raton ADS Security L.P. Engineered Protection Systems, Inc. COPS Monitoring - Texas Global Tech Systems Ltd (BS)

Graduated 2/16/18 2/22/18 2/2/18 4/2/18 4/17/18 3/21/18 4/24/18 3/27/18 3/8/18 2/9/18 2/1/18 2/21/18 2/21/18 3/2/18 3/10/18 3/10/18 2/7/18 2/25/18 2/9/18 2/14/18 3/7/18 2/12/18 4/16/18 4/28/18 4/9/18 4/29/18 2/26/18 2/28/18 3/2/18 4/2/18 3/21/18 2/21/18 2/5/18 3/5/18 3/30/18 2/3/18 3/9/18 2/13/18 4/29/18

Summer 2018 Advertising Index The Monitoring Association thanks the following advertisers for their generous support

Altronix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 www.altronix.com Bold Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 www.boldgroup.com Central Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 www.ciainsures.com Compliance Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 compliancesolutions.us CSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 www.comservicesolutions2.com DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 www.dicecorp.com DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 www.dicecorp.com

DMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.dmp.com DSC/Sur-Gard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 www.dsc.com Honeywell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 honeywell.com/security I-View Now. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 i-viewnow.com MAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 www.masmonitoring.com NAPCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 www.napcosecurity.com Perennial Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 www.perennialsoftware.com

The TMA Dispatch is published quarterly by The Monitoring Association (TMA). Send address changes to TMA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to membership@www. tma.us. Subscription policy: Individual subscriptions are available without charge to TMA members. Back issues of the Dispatch are obtainable for $10, if available. TMA does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.

38 | TMA Dispatch • www.tma.us

Summer 2018

Save costs, add RMR with SG-System 5 & visual verification

Why offer verification alarm using images / video? • Improved information on verified alarms for first-responders • Lower false alarm costs / greater dispatch efficiency • Increased Apprehension Rates

The SG-System 5 virtual receiver opens a new world of visual verification to you • Direct integration with multiple software automation vendors for Verified Response • Plug & play integration with SureView Systems IMMIX® and I-View Now platforms • Built-in support for PowerSeries Neo intrusion detection systems visual verification features

www.tma.us • TMA Dispatch | 39

Don’t risk the failure to communicate a fire alarm

Upgrade any FACP to meet today’s fire code & save accounts thousands of dollars vs. landlines Times and technologies change but the critical nature of life safety doesn’t. Don’t leave fire alarms in jeopardy of failing to communicate when weather, events or phone companies cut off costly landlines without notice Fire-code-compliant, StarLink Fire Cell/IP Communicators work on any system or FACP brand, 12V or 24V, and install in about 15-minutes, without any additional power supply or conduit. Ideal for new systems or retrofits, for primary or backup alarm reporting, StarLink is the fastestgrowing line of field-proven alarm communicators, because they work, even where others won’t, using today’s most cyber-secure multibillion dollar networks – all for far less cost, from $29.95net. And it’s a win-win, because StarLink Fire Communicators replace two costly POTs lines per FACP, to save accounts up to $1000’s each year, while accelerating alarm reporting time.

NAPCO 1.800.645.9445 • www.napcosecurity.com/starlink Compliances: NFPA 72® Editions 2016, 2013, 2010, 2007. UL864, 10th Edition, UL1610, UL985, UL1023; CSFM; NYCFD; LAFD Prices quoted in USD after tradeup incentive program (new/old installations) see full details online.. Void where prohibited. Verizon Network Certiﬁed & other marks, are property of their respective cos. StarLink, StarLink Fire™ and Panel-Powered Technology™ are trademarks of Napco.

40 | TMA Dispatch • www.tma.us

Summer 2018