TMA Dispatch - Summer 2019

See which TMA members made SDM’s Top 100 for 2019

SUMMER 2019

The Monitoring Association

See page 37

Guardian Protection, CPI Security Capture Top TMA Awards

TMA’s prestigious Excellence Awards and Marvel Technology Award presented at ESX 2019 Each year TMA has the distinct honor of recognizing the outstanding work being done by monitoring centers with its Excellence Awards and Marvel Technology Award. From customer service to operations to innovation, TMA seeks to identify those professionals whose commitment sets them apart and those companies that have introduced new levels of efficiency and effectiveness through technology and process innovations. This was an exciting year for both awards programs.

“Each year, we take tremendous pride in recognizing Monitoring Centers who demonstrate their commitment to excellence, as well as those working in key support roles within the monitoring industry whose dedication, skills, and abilities set them apart from their peers,” said TMA President Ivan Spector. “Our finalists this year represent the best–in-class within the monitoring industry.”

The awards were presented at the ESX 2019 Opening From the ongoing threat of Celebration, Monday, June mergers and consolidations to 3rd. TMA President Ivan the risky business of data Spector was joined on-stage security, Monitoring Centers by our gracious and generous face some of their greatest award sponsors for the business challenges today. presentations.

SDM Magazine sponsored Don’t miss this year’s Annual the Excellence awards; Meeting where some of the Security Sales and industry’s leading authorities Integration (SSI) magazine will share their insights, sponsored The Marvel proven strategies, and tactics Technology Award for the for success. second straight year.

Go to page 6 for a preview of the program and events!

Cover Story, cont. on page 40

Pictured (l to r): TMA President Ivan Spector; Matt Majocka, Guardian Protection; Jason Bradley, Guardian Protection; and, SDM’s Laura Stepanek.

Monitoring Center of the Year Winner: Guardian Protection Finalists: CPI Security and COPS Monitoring

Pictured (l to r): TMA President Ivan Spector; Steve Butkovich, CPI Security; and, SSI’s Scott Goldfine.

Marvel Technology Award Winner: CPI Security Finalist: Securens

Trusted Business Solutions for the Security Industry TM

Do you have what it takes to be Bold?

BoldGroup.com | 800-255-BOLD

2 | TMA Dispatch l www.tma.us

Summer 2019

PRESIDENT’S NOTE TMA Officers President Ivan Spector, Montreal, QC Secretary Steve Walker, Plymouth, MN Treasurer Alan Gilmore IV, Cleveland, OH Vice Presidents Steve Butkovich, Charlotte, NC Morgan Hertel, Corona, CA Don Young, Boca Raton, FL Immediate Past President Pamela J. Petrow, Warrendale, PA

TMA Staff Executive Director Celia T. Besore, MBA, CAE Vice President of Meetings and Conventions John S. McDonald Vice President of Education and Training Julie N. Webber Director of Membership and Programs Illeny Maaza Director of Marketing and Communications Leigh A. McGuire Information Systems Manager Bryan Ginn Member Services Manager Malory Todd

Dear Fellow TMA Members, The dynamics of how we interact with one another has undergone an incredible transformation in the past few years. How many times have you seen a couple in a restaurant sitting together, each on their smartphone?

For all you know, they may be texting each other.

While technology has brought people together, it has also created a wide gulf in terms of personalizing our interactions. While an email is quick and easy to send, it is personal interactions that are the cornerstone of meaningful connections.

Face-to-face communication is a critical life skill since it provides connection on a much different level than electronically. Communication skills, both listening and speaking, are crucial pillars with which to create a bond with someone else.

When people gather and exchange ideas, work on solving problems together and communicate with each other face-to-face, a rapport often develops and common ground is found. I have learned and continue to learn so much because of the relationships I have enjoyed over the years with my peers and colleagues in the Security industry. These are face-to-face interactions that are both professional and social. They happen at meetings, cocktail receptions, and industry events, which are often based on relevant training and education. Such forums are the cornerstone of improving your own knowledge, your company’s skill sets, enababling your company’s ability to grow and to serve your clients. This makes membership in TMA and your participation critical for your continued success.

We live and work in complex and disruptive times. Client expectations have never been higher and the customer experience never more important. A trusted network of your peers who face the same challenges you do on a daily basis is a tremendous resource – because they walk in the same shoes you do every day.

See you at our Annual Meeting in Napa and Fall Ops. I look forward to some great dialogue and ideas!

Summer Intern Alyssa M. Cole

Ivan Spector President, The Monitoring Association Find program and registration information for TMA events at tma.us.

7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675 www.tma.us Our mission is to promote and advance premier professional monitoring to our consumers and first responders through education, advocacy, and the creation of standards.

Copyright ©2019 The Monitoring Association.

All rights reserved.

Summer 2019 www.tma.us l TMA Dispatch | 3

EXECUTIVE DIRECTOR’S REPORT

Step-Up. Dive In.

By Celia T. Besore, MBA, CAE cbesore@tma.us If the temperatures in and around Washington, D.C. are any indication, summer has definitely arrived and settled in! It is a great time of the year to take a moment to assess how you’ve leveraged your organization’s membership in TMA to capture new business…to acquire new knowledge and skills…to build a reputation, or perhaps, to join with other member companies in advancing an industry standard or legislation. The opportunities to grow and achieve with TMA are virtually limitless.

call with key staff. Our primary goal in doing so is to learn more about the company and to gain an understanding of their membership expectations. In turn, our team gathers information so that we can customize a membership experience and journey that is aligned with their goals. We always convey the importance of getting engaged…reaching out… and capturing the opportunities.

That being said…as in life itself, membership in TMA or any other professional or trade organization is a twoway street. It is a give and take. TMA provides the form and structure for you to network, learn, influence, and advocate, to realize the highest degree of ROI, but you must step up and dive in. In a story featured in American Business Magazine some years ago on the value of association membership, the author wrote, “To reap the benefits, you must also make an investment of time and effort in association activities and become involved.”

So, to those of you who have attended or spoken at our events; participated in the development of an educational program; or contributed in some way to one of our initiatives – we thank you! To those of you who are sitting on deck, watching and wondering why you’re not reaping the full potential of your TMA membership…Step up. Dive in.

If you speak to TMA members who have been actively engaged in the life of the association, I’m confident that you’ll hear very personal stories highlighting his/her feelings of pride, reward, and achievement. The sense that your contribution (knowledge, expertise, time) has had a significant and positive impact on your company, professional peers, and in the industry in which you work is…priceless.

When a company is considering TMA membership, or joins, my staff and I set up an informational conference

Trade Association Membership By the Numbers

•

There are more than 7,800 associations.

•

Approximately 85% of all business failure occur in firms that are not members.

•

One of the biggest advantages of association membership is networking and camaraderie.

•

To reap the benefits, you must also make an investment of time and effort in association activities and become involved.

Why Join a Trade Association? – American Business Magazine, March 2010.

TMA 2019 CALENDAR TMA Annual Meeting October 12-16 • Napa Valley, CA TMA Fall Operations Management Seminar November 11-13 • Minneapolis, MN

Find TMA’s social media sites at www.tma.us and get connected!

4 | TMA Dispatch l www.tma.us

Summer 2019

TMA Bids a Fond Goodbye to a Much Beloved Past President On July 21st, after suffering a severe stroke, much beloved TMA Past President Mel Mahler (20012003) passed away. He was 82.

Mel was a tireless advocate for the industry and TMA. He would be ready with a kind word, encouragement and always had time to offer insight. He was a mentor for many of us. A leader like Mel comes around all too rarely. He was a shining example of the expression that you may not remember what he said, you may not remember what he did, but you will always remember how he made you feel.

TMA Past President and friend Ralph Sevinor truly captured Mel’s spirit, writing, “If you knew Mel for a week, a month, or decades, he was always a true friend, a confidant, a successful businessman, an associate and always a kind, giving person of himself.”

Upon reflection, TMA Executive Director Celia T. Besore shared, “Mel was a great leader of our industry and a passionate CSAA/ TMA supporter. I was privileged to have worked closely during and following his presidency. He was always willing to lend a hand and provide wise advice. He will be greatly missed.”

Mel leaves behind his loving wife Carol and three children.

A private ceremony and burial was held in Illinois.

If you would like to send a condolence message to Carol and the family, the home address is 3021 Smith Lane, Franklin, TN 37069.

Mel’s legacy will clearly live on, his impact on our profession and community will endure, his keen sense of humor will continue and will remain

in our hearts and minds as a shining example of the positive example of the positive aspects that we should all strive to be,” noted Sevinor.

Donations honoring Mel’s life may be made in his name to: Vanderbilt Ingram Cancer Center Vanderbilt Gift and Donor Services 3322 West End Ave., Suite 900 Nashville, TN. 37203

Sur-Gard

Sur-Gard System 5 with visual verification support.

A powerful, yet more compact virtual receiver.

REDUCED FALSE ALARMS

Building on the Sur-Gard legacy, SG-System 5 supports alarm verification solutions to significantly reduce costs associated with false alarms.

The more compact footprint facilitates space management while offering the highest account density per U rack available in the industry.

Built-in redundancy for power and auto-switching assures continuous performance of all peripheral devices connected to the output ports.

Industry-leading reliability and unbeatable capacity, all in a compact receiver.

For more information on products featured here call 1-800-418-7618 or visit www.sur-gard.com Summer 2019 www.tma.us l TMA Dispatch | 5

RISKY BUSINESS TMA’s 2019 Annual Meeting Takes Business Risk Head On Monitoring Centers face some of their greatest business challenges today. From the ongoing threat of mergers and consolidations to the risky business of data security, TMA members and their monitoring industry peers seek the counsel of experts whose innovative, proven strategies offer solutions they can trust. TMA’s Annual Meeting, presented each fall, offers security monitoring company executive leaders a unique forum in which to connect with and engage their peers and subject matter experts in dynamic discussions that lead to actionable take-aways around the business of monitoring.

Meritage Resort and Spa Napa, CA Important dates to note: Early-bird Registration Deadline - August 23 Resort Reservation deadline - September 20 6 | TMA Dispatch l www.tma.us

Set to take place October 12 – October 16 at the Meritage Resort & Spa in the majestic city of Napa, CA, this year’s annual meeting offers everything that you’ve come to expect, and much more!

High-quality education

Hear and learn from respected peers and experts from across the security industry, as well as key legal and finance specialists. Our featured keynote speakers Gary A. Garfield, former CEO of Bridgestone Americas and Eric Schurenberg, editor-in-chief, Inc. Magazine will both address business management in times of radical change and offer insights into how to innovate to achieve your company’s goals amidst challenging disruptors.

Our education sessions will delve into some of the most important business trends and threats. The top two are not unique to the security industry. In our daily news feed, active crime scenarios and cyberbased threats know no bounds. Allsized companies across the private and public sectors face the constant risk of physical violence and data hacking. In “When Your Business Becomes an Active Crime Scene,” Premier Risk Solutions President Michael Delamere and Brendan McCormick, Senior Director of Communications at Venable, LLC will join TMA Past President and Vector President/CEO Pam Petrow and a law enforcement representative to share how your company can prepare for, respond to, and mitigate these real-world cases that, if not addressed now, can bring your operation to a screeching halt.

TMA’s attorney Ben Dickens, Blooston Law, will lead a panel of legal and insurance experts in a discussion on data security. In “Who are Your Industry Avengers?

Rallying Your Super Powers to Protect Your Business,” you will learn how to protect your business.

On a continued thread from previous years, find out who you need in place and what you need to do to protect and insure your business and your customers from complex and innovative cyber threats.

Summer 2019

Our KEYNOTE SPEAKERS Industry expert and TMA member John Brady, president of TRG Associates, Inc., joins CIBC US Manager Director Jennifer Holloway and Greg Buscone, Eastern Bank Executive Vice President for “An Update on Capital Markets Available to the Industry.” These industry lenders will talk about the changing lending dynamics that impact their decisions, including RMR, cash flow multiples and other criteria that are important as you access the capital market. Whether you are new to the industry or just interested to learn how capital is changing the life safety industry – this is one session you won’t want to miss.

To wrap up the panel presentations, Peter Giacalone, President of Cloud Communications Technologies, LLC will lead a discussion with representatives from AT&T, Verizon Business, and ATL Communications to explore the various transitional opportunities of redundancy and diversity associated with legacy PRI’s and SIP communications. The session, called “Seeing 20/20 in 2020: Leveraging Modern Telecommunications Opportunities in a Legacy World” will include how to leverage networking, connectivity and security to deliver a more focused, efficient, effective and secure monitoring center environment.

powerful Networking

This event annually draws c-suite executives from all sectors of the security industry. Outside of the education sessions, key business strategists, decision makers, and thought leaders come together to connect and informally exchange trends, challenges, and solutions.

Networking is, for many attendees, the most valuable benefit of the Annual Meeting.

Captivating social events and tours…

For both our attendees and their special guests, the TMA Annual Meeting offers stimulating and memorable social events and optional tours of points of interest. Don’t discount these friendly, informal exchanges – as many lead to valuable

Opening Keynote Gary Garfield

Former President, CEO, and Chairman Bridgestone Americas “Transformational Leadership in the Monitoring Space: How to Manage Through Disruption and Achieve the Changes you Want”

Closing Keynote Eric Schurenberg Editor-in-Chief Inc. Magazine

“Private Business and Innovation – When Traditional Financial Models No Longer Apply”

new opportunities.

Four local tours are offered for attendees and guests this year. When in Napa…learn about wines, vintners, and wineries. Our optional tours, while all wine themed, are quite diverse in content. Attendees have the option of touring the famous Coppola’s Inglenook Estate Winery; strolling through Yountville, home to the acclaimed gardens of French Laundry Founder Thomas Keller; learning how to be a winemaker at Conn Creek Winery; and pedaling through the back roads of wine country!

Best-in-class accommodations

accommodations near the top things to do in Napa, are paired with luxurious amenities and indulgent spa treatments in the serenity of an underground Estate Cave. The best of Napa Valley’s legendary wineries only moments away.

If you seek powerful, actionable knowledge and strategies that you can readily apply to your business, and to connect with peers, this is a can’t miss event for you to attend this year.

For complete and up-to-date program, event, and travel information, please visit www.tma. us/am19.

See you Napa this October!

An always distinctive characteristic of TMA’s Annual Meeting is the venue. Our attendees are pampered with excellent service and well-appointed accommodations. The Meritage Resort & Spa is no exception!

Set upon acres of sun-soaked hillside vineyards, the Meritage Resort and Spa, a 2018 Condé Nast Readers’ Choice Award winner, blends relaxed elegance with warm hospitality to bring you the ultimate Napa Valley resort experience. Beautiful

Summer 2019 www.tma.us l TMA Dispatch | 7

AICC REPORT

Cellular Service Through the Decades

By Louis T. Fiore, Chair, AICC

Every decade or so seems to give us a new generation of cellular service. This began about 1983 with AMPS (Advanced Mobile Phone System) cellular.

The photograph below shows one of the pioneers, Martin Cooper, then general manager for the systems division at Motorola, reenacting his first cellular telephone made from the corner of 53th Street and 6th Avenue in Manhattan. This was the first commercially available cellular phone small enough to be easily carried. His first call was to his rival at AT&T. Before that point, mobile telephone was basically a two-way radio interconnected to the telephone network.

Let’s go back and take a look at the

evolution over the decades.

AMPS was the first traditional cellular service model. Before AMPS there were two less sophisticated systems called MTS and IMTS. The Mobile Telephone Service (MTS), first introduced in the mid 1940’s, was one of the earliest mobile telephone standards. This service first used VHF then a combination VHF/ UHF radio system that linked to the Public Switched Telephone Network.

MTS was the radiotelephone equivalent of landline dial phone service.

It was operator assisted in both directions, meaning that if you were called from a landline telephone, the call would be routed to a mobile operator, who would route it to your phone. Similarly, to make an out8 | TMA Dispatch l www.tma.us

bound call you had to go through the mobile operator, who would ask for the mobile number and the number to be called and would then place the call.

This service originated with the Bell System and was first used in St. Louis on June 17, 1946. The original equipment weighed 80 pounds, and there were initially only 3 channels for all the users in the metropolitan area. Later more licenses were added bringing the total to 32 channels across 3 bands. Frequencies used were 35 MHz paired with 43 MHz, 152 MHz paired with 157 MHz, and 454 MHz paired with 459 MHz. The photograph below shows an early implementation housed in the trunk of a car.

MTS was used at least into the

1980s in large portions of North America. On October 2, 1946, Motorola communications equipment carried the first calls on Illinois Bell Telephone’s new car radiotelephone service in Chicago.

Due to the small number of radio frequencies available, the service quickly reached capacity.

In 1964, MTS was replaced

by Improved Mobile Telephone Service (IMTS). It was an improvement in that it offered direct-dial rather than connections through a live operator.

The photograph above shows a suitcase version of IMTS.

We can look back on AMPS and label it as “1G.” A quick transition to our current time shows that previous generations of mobile networks addressed consumers need for voice and short text messages in 2G, then web-browsing in 3G and higher speed data and video streaming in 4G. The primary focus and reason for needing an upgraded network is to support the growing number of devices that demand Internet access, many of them requiring so much bandwidth in order to function normally that 4G simply doesn’t cut it anymore.

AICC Report, cont. on page 15 Summer 2019

To see or not to see?

That is the question. With AXIS Guardian, your customers can have peace of mind knowing their surveillance system is able to quickly see and verify threats as they arise.

AXIS Guardian is an entirely cloud-based, managed service platform tailored specifically to the needs of Alarm monitoring providers providing a two-in-one security offering – as a fully integrated alarm and surveillance service.

Combining AXIS Guardian, Axis network cameras and monitoring allows for fast video verification and quick response if needed. Installation is simple with a one-click camera connection and the platform also allows for easy integration with alarm systems, audio, access control and video analytics, for more enhanced capabilities.

Best of all, it’s completely hosted and managed by Axis – allowing us to help keep things secure and reliable and keeping things hassle-free maintenance for you.

See more at axis.com/guardian

SIAC Working with Police Nationwide as Alarm Technology Changes

By Stan Martin, Executive Director, Security Industry Alarm Coalition

At the Security Industry Alarm Coalition (SIAC), our team interacts with law enforcement every day on a national and local level.

As public safety agencies deal with new technology such as video monitoring, smart devices, and do-it-yourself home security systems, it is imperative for the alarm industry to work closely with law enforcement to maintain police response while working toward the reduction of unnecessary dispatches.

SIAC provides expertise to law enforcement when discussing best practices for policies governing electronic security systems. Through these meaningful discussions and long-term relationships, SIAC provides the industry with a key voice when it comes to ordinances governing the electronic security industry.

The Challenges The model ordinance developed by SIAC and leaders in law enforcement continues to be a national best practice for dramatically reducing calls to law enforcement. User error, not system error, is the overwhelming cause for alarm dispatches. Registering alarm systems and fining alarm owners for unnecessary dispatches have been highly effective ways of reducing calls. Recently, many agencies are focusing on alarm education.

“In our system, we have a tiered [fine structure], but before the fine, we are letting them know that we don’t want to penalize you. We’d rather educate you,” said Terrance Green, Chief of Police in Lexington, South Carolina. “Most of the time, it was an employee error, so our guys would go in with the manager and

10 | TMA Dispatch l www.tma.us

lay out an education program for their employees. We saw a dramatic drop in our alarms from there.”

Verified response is another issue the alarm industry continues to address. We are starting to see cities that once thought verified response was an effective program drop the program because of increases in crime and citizen complaints. Out of more than 18,000 thousand law enforcement agencies in the United States, only a handful use verified response. San Jose, California is the latest city to drop verified response.

Where We Are Heading In addition to working with individual law enforcement agencies, SIAC also helps law enforcement on a state and national level. SIAC advises in the formation of state alarm management committees—the latest, Utah in April. SIAC also works closely with the International Association of Chiefs of Police and the National Sheriffs’ Association where one of the main topics continues to center around the advancements in technology and adapting our best practices to best serve our communities.

“You can make alarm technology and law enforcement so that they work in concert,” said Dan Flynn, Chief of Police in Marietta, Georgia.

“We’re going to continue to try and work together, and harness technology the best we can for the good of the communities and the people that we serve.”

Lend Your Support to the 9-1-1 Saves Act The federal government currently classifies 9-1-1 operator positions as administrative/clerical in nature, in the same group for secretaries, office clerks, and taxicab dispatchers, which is inaccurate and a disservice to the lifesaving work and dedication of these professionals.

In partnership with APCO International, TMA is seeking your support for the bipartisan, bicameral 9-1-1 SAVES Act, a simple zero-cost bill that would fix the federal classification.

“The work performed by public safety telecommunicators is nothing short of extraordinary, and it is 100% ‘protective.’ Passage of the 9-1-1 SAVES Act will be a win for public safety, and APCO sincerely appreciates The Monitoring Association’s and its members’ efforts to ensure that this happens,” stated APCO Executive Director and CEO Derek K. Poarch.

Find more information along with the link to submit your letter on the TMA website under the Issues tab.

Summer 2019

“We have been using IPtelX since 2016, and it has transformed the way we do business. From internet to voice, IPtelX has allowed us to take control of our telecom and become a more dynamic and cost-efficient company.”

Learn more at iptelx.net (877) 7-IPTELX Summer 2019 www.tma.us l TMA All Dispatch | 11 Copyright 2019 IPtelX. rights reserved.

Update on UL827 Submitted by UL

On April 11, 2019, UL announced that the Standards Technical Panel had reached acceptance consensus on revisions to UL827, Standard for Central Station Services first proposed in Dec, 2018.The announcement also noted that the revised Standard had been adopted as an American National Standard by ANSI (the American National Standards Institute).

UL staff is now preparing a plain language summary of the new and revised requirements that will be published in the near future. Those who are registered in UL’s Collaborative Standards Development System can find the specific proposal language in the UL bulletin dated Dec 14, 2018. All current UL subscribers have access to the latest UL827 language through their UL Standards Library account at www.ulstandards.com.

The revision proposal’s language was developed by a task group that worked in conjunction with the TMA Standards committee. UL staff participated as well, but the work truly represents industry’s recommended best practices.

Revisions were made in Section 11, Power Supply, and Section 17, Central Station Automation Systems. Material that could have potentially significant impact includes secondary power requirements in paragraph 11.5.1 and Table 11.1, and cybersecurity measures requirements in paragraph 17.15, along with its references. UL’s formal notice to Certification holders will include all the details, but those that want to get an early start might consider looking at these sections.

UL anticipates that monitoring stations may need some time to come into compliance with the new requirements and that a future effective date would be appropriate. We will seek industry input prior to setting that date.

Based on lessons learned from the publication of UL827 8th edition, the UL process for evaluating and confirming compliance with new requirements has been revised as well. When requirement changes have significant impact: •

Industry input will be sought prior to setting effective dates

•

Effective dates will be coordinated with annual audit cycles so that compliance evaluations can be handled concurrently with regularly scheduled engagements

•

Effective dates will be a minimum of two years out from publication of new requirements so that we can provide a compliance evaluation in audit cycle 1 and confirm compliance in audit cycle two or beyond

One of the strengths of the UL standards and certification system is the ability to revise requirements as technology and business practices change. We appreciate the monitoring industry’s continued support and participation in the process. With your input and suggestions, we will continue to look for ways to streamline and simplify things to the greatest degree possible.

Are you an expert?

Do you have any expert friends? er ie s

Si T MA

ture Webina

rS

a gn

Consider sharing some of what you know with TMA members as part of our Signature Webinar Series. This educational series is designed to provide timely information vital to the dynamic alarm industry.

Train. Motivate. Advance.

12 | TMA Dispatch l www.tma.us

Summer 2019

Affordable Dual Fire Alarm Communication DMP’s DualCom™ gives you commercial fire communication with ease of installation. Engineered with dual tip and ring terminals, it works elegantly with existing FACPs. Included hardwired IP and LTE cellular over AT&T or Verizon. Designed to quickly provision on the SecureCom Wireless™ platform — so you can get systems up and running fast. Learn more: DMP.com/DualCom.

We make your company more valuable.

877-725-1114 • DMP.com

Keep updated on our new products and features: @DMPAlarms

► DualComWZ - Communicator with Wi-Fi Primary, Cell Backup, & Z-Wave® ► DualComNF - Fire Communicator with Network Primary & Cell Backup

Summer 2019 www.tma.us l TMA Dispatch | 13

TMA NEWS Speakers Sought for 2019 Fall Operations Management Seminar Consider sharing your knowledge, experience, or expertise in a particular area of monitoring center management with your peers at TMA’s 2019 Fall Operations Management Seminar (Nov. 11-13 in Minneapolis, MN.). One of TMA’s most popular education programs, this two-day event offers center professionals valuable insights and strategies to reach new levels of leadership, hiring and retention, cost-savings, and customer service.

Contact education@tma.us to discuss your session proposal.

New Membership Drives Launched It’s that time of year. We’ve got membership on our minds! On Monday, July 1, TMA kicked-off two of its annual membership drives. Whether you’re a prospective member or current member – we have news for you! Prospective members – take advantage of our Half-Year All-In Membership Drive to save 50% off of your 2019 dues…plus take 10% off of 2020 dues if you join for 18 months now!

Current members – check out our 2019-2020 Member-Get-a-Member drive…Who’s Your One? Every member who recruits a new member receives an instant reward and gets a chance to win the grand prize! Get all of the details on the TMA website.

Got questions? Email membership@ tma.us – We’re here to help!

Member News Now Online Read the latest news from TMA Members on the TMA website 24/7/365. New hires...new products or services...community service...or staff/company awards and recognition. Have news to share?

Email lmcguire@tma.us.

14 | TMA Dispatch l www.tma.us

Latest TMA News Now Available from Alexa Did you know that you can get your TMA news every week now from your Amazon Echo or Dot? Yes! Every Wednesday, the latest TMA news is available for you. If you have an Amazon Echo, you can access your “Monitoring Association Update” by: 1. Enabling the Monitoring Association skill.

2. Saying “Alexa, open (or start) the “Monitoring Association Update” on your smart speaker or on your Alexa app on your smart phone.

Look for a version for Google’s Home to be released later this year!

Creative and Technical Expertise Sought for New TMA Website TMA is gearing up to redesign its website. We’re looking for members whose teams may have some expertise and time to dedicate to this very important special project. It is a great opportunity for those professionals who work typically behindthe-scenes to network with peers and give-back to TMA. Please email communications@tma.us for more information.

Informational Tool for New Customers Available TMA’s A Practical Guide to Central Station Burglar Alarm Systems (Fifth Edition) is a valuable informational resource for both your new team members and customer orientation. To purchase, visit the TMA Online Store located in the Member Portal, which is linked under the Member tab of the TMA website.

TMA members pay just $50/copy.

Looking for Effective, High-quality Training Resources for Your New-hires?

TMA’s Operator Online Level 1 is a manageable introduction to the industry through an absorbing, inspiring e-learning experience. It is recognized as the gold standard in monitoring center operator training.

For a limited time, TMA is offering members an opportunity to test drive the course. Email education@ tma.us to request a FREE trial of the program. (Note: Trial opportunities are limited and will be issued in order of request.)

If Employee Recruitment, Hiring, or Retention is Your Specialty – Let Us Know Identifying and retaining good employees is one of the top challenges currently facing TMA members.

If you or someone you know has expertise in these areas – we’d like to speak to him/her about developing some valuable informational tools for members. Please contact communications@tma.us.

Look for the 2019 Wage and Salary Survey TMA’s 2019 Wage and Salary Survey will be opened in the coming weeks. Keep an eye out for the email inviting you to take part.

This is one of TMA’s most valuable member resources.

The information provided by member companies provides all industry employers with the data needed to guide their hiring and retention of employees. Participants will receive special discounts. Your contribution is vital to this survey!

Summer 2019

ASAP UPDATE

TMA’s ASAP-to-PSAP Continues to Grow

ASAP Saves Time, Improves Accuracy, and Increases Efficiency between PSAPs and Monitoring Centers Learn more on TMA’s website.

54 ASAP Active PSAP’s Montgomery, AL Morgan County, AL Little Rock, AR Chandler, AZ Tempe, AZ Phoenix, AZ Washington, DC Boca Raton, FL Charlotte County, FL* Collier County, FL Manatee County, FL Riviera Beach, FL Sarasota County, FL Alpharetta, GA Prince George’s County, MD Boone County, MO Guilford County, NC Johnston County, NC

Durham, NC Cary, Apex, and Morrisville, NC High Point, NC Union County, NC Wilson County, NC Kernersville, NC Monroe County, NY Delaware County, OH Dublin, OH Hamilton County, OH* Bucks County, PA Dauphin County, PA Monroeville, PA Chester County, PA Bradley County, TN* Brentwood, TN Hamilton County, TN Williamson County, TN

Burleson, TX* Highland Park, TX Houston , TX Denton County, TX Grand Prairie, TX Missouri City, TX Plano,TX Williamson County, TX Chesapeake, VA York County, VA James City County, VA City of Richmond, VA Henrico County, VA Loudoun County, VA Newport News, VA Roanoke, VA Virginia Beach, VA* Dane County, WI

PSAP’s in Testing or Implementation

Birmingham, AL Paradise Valley, AZ Bradenton, FL Lee County, FL West Palm Beach, FL Augusta, GA Aurora, IL Indianapolis, IN Frederick County, MD

Brunswick County, NC Raleigh-Wake County, NC Broome County, NY Suffolk County, NY Chagrin Valley-Bedford, OH Cincinnati, OH Mansfield, OH Elk County, PA Memphis, TN

Nashville, TN Beaumont, TX Galveston, TX Harris County, TX Arlington County, VA Hanover County, VA Powhatan County, VA Bremerton, WA Tacoma-Pierce, WA

AICC Report, cont. from page 8

The transition from 4G to 5G will serve both consumers and multiple industries. With global mobile data traffic expected to grow eight times by the end of 2023, there is a need for a more efficient technology, higher data rates and spectrum utilization. New applications such as 4K/8K video streaming, virtual and augmented reality and emerging industrial use cases will also require higher bandwidth, greater capacity, security, and lower latency. Equipped with these capabilities, 5G will bring new opportunities for people, society, and businesses. But while we begin to accept 5G, I believe that 4G will be around for some time to come.

Three areas of usage and applications have been defined by the International Telecommunication Union’s Radiocommunication Sector (ITU-R) as part of its program to

expand and support diverse usage scenarios and applications beyond 4G. Enhanced Mobile Broadband is the first use case for 5G. It addresses traffic growth demands and higher consumer experience needs. Fixed Wireless Access, as another use case example, can provide connectivity for households and some companies using wireless technologies. This can likely be an alternative to household cable service.

Widespread connectivity is needed as the demand for mobile broadband continues to grow.

Besides massive use of the Internet of things (IoT), there is critical IoT Wireless control of industrial manufacturing and production processes, remote medical surgery, and transportation safety, such as interconnected cars.

One fundamental difference is 5G’s use of unique radio frequencies to achieve what 4G networks cannot.

5G uses different kinds of antennas, operates on different radio spectrum frequencies, connects many more devices to the internet, minimizes delays, and delivers ultrafast speeds.

More than likely, the next generation beyond 5G will just be still higher data rates and require more bandwidth. But as we move higher in frequency, distance to a cell site will, I believe, ultimately create a barrier. In other words, this will be its limitation. These cell sites will need to be interconnected via probably a fiber connection.

Beyond 5G? Work on 6G has already begun. It promises even greater speeds and even lower latency.

Summer 2019 www.tma.us l TMA Dispatch | 15

Words from the Wise Welcome to a NEW Dispatch feature dedicated to TMA’s NextGen members. The NextGen community is comprised of installation and monitoring professionals, aged 40 and younger. In addition to this new, quarterly feature, visit the NexGen website on tma.us.

NextGen Spotlight Brandon G. Freedman Customer Experience Manager Wayne Alarm Systems, Inc. Lynn, MA What is a typical day for you?

My typical day is spent focusing on the customer experience journey and ensuring that we are delivering the best possible services to our family of customers. Currently we have a strong focus on developing standard operating procedures throughout the company to ensure all of our processes are refined and documented. Additionally, I work with the rest of our management team to assist where needed.

Words from the Wise offers TMA’s NextGen a little, thought-provoking pearl of wisdom from an experienced “The electronic security and detection industry continues to evolve and converge at a rapid pace. The one constant is the customer needs, demands and passion for excellence. We are in the service business and we should never forget this important element. Listening (really listening) to the customer and the team every day helps assure mutual success.”

Ralph W. Sevinor, President, Wayne Alarm Systems, Inc.

What does NextGen mean to you?

To me, NextGen is a fun and relaxed way to meet, network and build relationships with peers in the security industry. Every year as NextGen grows so does my personal network of professionals that I can reach out to for their expertise on a given issue I may be experiencing. In my personal experience, when I first started to get involved and attend trade shows and conferences could be a bit overwhelming with the amount of people to meet and also being one of the younger attendees. NextGen helps bridge that gap and allows for a more focused networking event which could equate to being something like a Young Professionals Association.

What do you like to do in your spare time?

In my spare time, my wife Debra and I like to spend as much time outdoors as possible. We regularly mountain bike, paddleboard, hike, ski and travel to explore new places. Our favorite place during the summer is spending time at our operation down on Nantucket Island to relax and enjoy the weekend.

Why is the NG group important to TMA, and to the industry?

I think NextGen is really important for our industry to help attract and retain the future of the security industry workforce. Getting them involved in associations now so they can participate on committees is crucial to ensure we pass down information from the industry veterans. Just like any company we have to be looking towards to future and it all starts with training and education.

2019 TMA Fall Operations Management Seminar REGISTER NOW!

November 11-13, 2019

Hyatt Regency Bloomington | Minneapolis, MN

16 | TMA Dispatch l www.tma.us

Summer 2019

Proprietary Monitoring Members: The Importance of Individually Customized Security by Location

By Malory Todd, Membership Services Manager, TMA

and is “the single point of contact if anybody has questions about security, or they see something suspicious or out of place,” Flores explained. For a large utility company with many locations, one of the challenges the Security Command Center deals with is receiving a lot of alarms; making alarm verification very important.

“When we design our security systems, I actually sit with the security design team, whether building something new, protecting something new, or updating our protection of something.” Flores and the security design team visit each site, then sit down to design a security system that will meet the specific needs of the particular site. One of the biggest needs in every location are cameras.

“In the past, when we didn’t have an in-house alarm center, the sys-

Puget Sound Energy serves approximately 1.1 million electric customers and more than 790,000 natural gas customers in 10 counties across 6,000 square miles, primarily in the Western region of Washington State. With facilities ranging from office buildings, to wind farms, to transmission stations, the security needs greatly vary depending on location. Richard Flores IV, CPP, the TMA Proprietary Council Recording Secretary, leads that charge as Security Command Center Program Manager. Working in Puget Sound Energy’s Security Command Center, Flores and team monitor alarms and work to make sure all facilities are secure, regardless of possible site challenges.

The Security Command Center is part of the corporate security team

tems were designed with forensics in mind - what will help an investigator go back later and find information.”

Now, being in-house, Flores has the advantage of being able to go in with his team and pinpoint potential issues, such as, “If you put an alarm device there, how is an operator going to be able to see that and tell why that alarm went off?” Flores continued, “So then, they look at the placements and we work together to decide, not just where things should be placed, but is that really the best technology that we could use?”

Prior to having an in-house command center and security design team, security cameras were often used to zoom-in on faces to see who gained entry into a facility by using a badge. While this could be helpful, Flores pointed out that “An operator cares more about who went over the gate or did the gate close all the way after that person went through, that was authorized.”

Proprietary Monitoring, cont. on page 37

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services.

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry.

Coverage options include: • • • • • • •

General Liability/Errors & Omissions Employment Practices Liability Fiduciary Liability Cyber Liability Directors & Officers Liability Auto Liability & Physical Damage Risk Management

• • • • • • •

Umbrella/Excess Liability Property/Inland Marine Workers’ Compensation Surety Bonds Crime Employee Benefits Liability Consultation

Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com

Summer 2019 www.tma.us l TMA Dispatch | 17

TMA MEMBER NEWS

The Monitoring Association (TMA) is pleased to share news from and about TMA members. Please send your news and announcements to communications@tma.us.

Product News Alula Releases Ultimate Alarm System Takeover Solution, BAT-Connect Communicator - Alula’s new BAT-Connect upgrades legacy security platforms to a modern, mobile experience. Armed with the BAT-Connect, security dealers can streamline their takeover business, cut install time and simplify operations. The easy-toinstall communicator is broadly compatible with common panels, giving security dealers an upgrade for 15-Million security systems online today.

OpenEye Introduces Web Services 2.0 - Find out what’s new in the latest update of OWS including a completely updated HTML5 web client, new reports, cyber security enhancements, new mobile app search tools, and other updates to make finding video and managing your systems easier.

AES Corporation Launches New NMS Video Series - Watch the new AES Training Academy video NMS Dashboard, Part 1 to learn more about how to monitor the overall health of your network and how to identify which subscribers are impacting your health score.

DMP introduces the New 1168 Wireless Smoke/CO/ Low Temp Combo Detector With Synchronized Sounder - which will provide protection against smoke, carbon monoxide, and freezing temperatures with one device.

Virtual Keypad Updates Add Freedom to Arm, Disarm System Plus Activate Favorites, All From App’s Doorbell View - DMP’s Video Doorbell allows you to see, hear, and speak to visitors at your door, all with the Virtual Keypad™ app. With the app’s 6.18.2 update for iOS and 6.18.3 for Android, you can arm or disarm your system, lock or unlock doors, and trigger other Z-Wave devices through the app’s Favorites — all while watching in Live view from your app’s Doorbell tab.

New Dealer Analytics™ Make it Easy to Track Your Business Growth - DMP’s Dealer Admin™ continues to expand with helpful tools making it easy to monitor the growth of your business. If you have admin authority, you’ll see a dealer analytics page that’s new with the version 2.18 update. Now, with this new feature, you’ll have the metrics and usage statistics for all of your systems and customers.

New 1134 Wireless Access Control Module - Ideal for access control in nearly any environment, the new 1134 Wireless Wiegand Module from DMP, delivers the flexibility to add access control in nearly any environment.

18 | TMA Dispatch l www.tma.us

New DualCom™ Series With Cellular Backup Adds Efficiency, Reliability, and Ease in Upgrading Non-DMP Panels - DMP’s new DualCom Dual Alarm Communicator can be connected to a Vista series ECP bus, and with Remote Link™ Version 1.92, you can program the Honeywell panel remotely using the Compass® downloading software.

OpenEye Enhances DMP Panel Support - OpenEye released an update to theOpenEye Web Services 1.7. Among other new features, this update includes panel support for the DMP XT™ Series.

Acquisition News ADS Security Expands in Nashville - ADS Security (ADS) has acquired the customer accounts of Duncan Security Systems in Nashville, Tennessee. ADS will service and monitor the new customer accounts out of its local branch and monitoring center in Nashville.

Per Mar Security Services Acquires Stearns Sound & Security of Waupaca, WI. - Per Mar Security Services announced it has acquired Stearns Sound & Security of Waupaca, WI. Jerry Stearns founded Stearns Sound & Security 43 years ago and will be retiring. Jerry was the sole employee and will assist Per Mar in transitioning over 400 active customers to its Wausau office.

Vector Acquires ADS Security - Vector Security announced the acquisition of ADS Security. The transaction officially closed today. Collectively both companies will have close to $20 million in recurring monthly revenue and a customer base of nearly 400,000 subscribers.

Vanguard of Evansville Inc. Has New Name - Vanguard of Evansville Inc. was purchased by Koorsen Fire and Security in Indianapolis. It will now be known as Koorsen Fire and Security.

Career News Sean Cleary Designated as DMP Director of Financial Solutions - A new face to DMP, but not new to the banking industry, is Sean Cleary, named Director of Financial Solutions for DMP. Sean comes to DMP with a successful 13 years at Bank of America where he provided strategic leadership at their Security Operations/Analysis Command Center (SOACC). Moving forward, Sean will work closely with Executive Director of Banking Solutions Pat Tobin to continue growing DMP’s banking relationships.

Jonathan Patton Promoted to DMP Manager of Financial Solutions, U.S. - DMP is pleased to announce Jonathan Patton has been promoted to Manager of Financial Solutions, U.S. In Jonathan’s new role, he is supporting DMP’s efforts to supply banks and financial institutions Summer 2019

TMA MEMBER NEWS with DMP’s integrated solutions most in demand for this market segment.

structure. This equipped Elite Pak with remote monitoring capabilities and reduced the IT burden.

Derek Ottman Transitions to DMP Director of Sales – Central - DMP is pleased to announce the promotion of Derek Ottman to Director of Sales - Central. Derek has been with DMP for over four years. During his tenure, Derek’s reputation for teamwork, subject-matter expertise, and sales leadership made this transition a natural decision. In addition to his sales director duties, Derek continues to serve dealers in the new Upper Midwest territory while DMP seeks a candidate to fill this vacant Dealer Development Manager position.

Members Giving-Back News

Matthew Narowski Promoted to President of Bold Group - Bold Group announced the promotion of Vice President of Technology, Matthew Narowski, to President effective July 8, 2019. He is succeeding Rod Coles who announced his decision to retire.

General Company News Custom Alarm Named Best Place to Work for Third Consecutive Year - Custom Alarm was recently recognized by Workforce Development Inc. with the title of “Best Places to Work in Southeast MN”, for the third straight year. The purpose of the program is to recognize some of the best employers in the local area and provide vital information to companies about the practices they use to attract and retain employees.

Guardian Alarm Partners with Activist and Business Leader Herman Moore - Detroit-based Guardian Alarm is pleased to announce a partnership with Herman Moore, a community activist and former Detroit Lions legend.

Moore will serve as spokesperson for the security services provider in Detroit and throughout greater Michigan.

Guardian Alarm Supports Gilda’s Club Grand Rapids Guardian Alarm is a Pillar Partner for Gilda’s Club Grand Rapids, a community organization that provides free emotional support for cancer patients, their families and loved ones. As a Gilda’s Club community Pillar Partner, Guardian Alarm has demonstrated its commitment by investing philanthropically in the non-profit’s cancer and grief programs and in events offered throughout the year.

OpenEye Helps Rural Processing Facility Access Cameras Remotely - The Elite Pak, an international business with asparagus farms and packaging plants in both the United States and Canada, has limited Internet infrastructure due to its rural location. The company had no remote access without extra hardware & licenses.

OpenEye implemented a new hybrid head unit, roaming user profiles and settings, and bypass complex VPN infra-

Alarm Detection Systems donated a tactical robot to the Aurora police department along with anti-bollistic jackets.

This gesture was in response to the active shooter event that occurred at one of their customer locations in February of last year.

Per Mar Security Services & the Quad Cities River Bandits Host Child Safety Night - Mayor, Frank Klipsch, and the City Council of Davenport, Iowa, proclaimed the week of July 14th– 20th, 2019, as Child Safety Week. Per Mar joined with the Quad Cities River Bandits, Davenport Police Department, KlaasKids Foundation, UnityPoint Health-Trinity, and the City of Davenport to educate parents and guardians on the importance of comprehensive child safety. Marc Klaas of the non-profit, KlaasKids Foundation, and Per Mar hosted a KlaasKids Print-AThon to promote and educate families about child safety and fingerprint and photograph children at no cost.

Industry Partner News SIAC’s Moody Award Presented to Comcast’s Douglas Bassett at ESX - “His lifetime of service to our industry and the leadership he provides on critical issues is invaluable to our ongoing mission.” said Stan Martin, Executive Director of the Security Industry Alarm Coalition (SIAC).

“It is with great honor that we salute Douglas Bassett with the highly prestigious William N. Moody Award.” Started in 2004 by SIAC, the Moody award is given annually to an individual who demonstrates a passion for advancing positive alarm management and best industry practices.

Celebrating a milestone?

Giving back to your community?

New team members?

Let us know!

Email communications@tma.us.

For current TMA news about the association, industry, and members, visit or subscribe to our blog at themonitoring­association.wordpress.com

Summer 2019 www.tma.us l TMA Dispatch | 19

TMA NEW MEMBERS Please join TMA in welcoming our most recent new members: Regular Member Simon Operational Intelligence Center Indianapolis, IN Contact: Steve Palencia (949) 421-8892 The Operational Intelligence Center (OIC), housed inside Castleton Square Mall, is a centralized, enterprise-level facility that operates 24 hours a day, seven days a week, and 365 days a year.

Rather than managing operations at the property level, the OIC allows for data and information to be gathered, analyzed, prioritized, and acted upon at the enterprise level, resulting in fast and effective information sharing. The OIC also currently supports large commercial platforms by improving customer service with highly trained and experienced staff; utilizing CCTV technologies to view, patrol, and analyze camera systems; employing an industry-leading data visualization and geospatial interface; and monitoring social media, open/closed sources, weather hazards, and organized retail crime (ORC) with intelligence based services.

Associate Members Calipsa Limited London, United Kingdom Contact: Tara Biglari +44 7539932328 www.calipsa.io Calipsa is a London-based video analytics company. Their cloud-based software is powered by state of the art Deep Learning algorithms, which reduce false alarms by over 80%. Requiring zero hardware and working with existing infrastructure, Calipsa’s mission is to detect and help prevent crime by using CCTV as a source of information. They’re looking to change how security monitoring is done on a global scale by eliminating noise, helping monitoring companies to make better decisions, more effectively.

20 | TMA Dispatch l www.tma.us

WeSuite White Plains, NY Contact: Tracy Larson (914) 920-3400 www.wesuite.com WeSuite is a manufacturer of leading sales management software that is purpose-built for technology systems integrators by technology systems integrators.

The company’s comprehensive suite of software tools help security, IT, electrical and AV sales organizations to streamline and simplify their workflow, taking them painlessly from contact to contract.

Consultant Attrition Busters West Hills, CA Contact: Bob Harris (818) 730-4690 www.attritionbusters.com Attrition Busters uses a combination of interactive presentations and mentoring sessions to help recurring revenue model service organizations stimulate employee enthusiasm and effectiveness. Their successful track record comes from helping clients differentiate themselves from competition, prevent customer cancellations that could have been prevented and make more sales that should have been made.

Cloud Communication Technologies, LLC, a Giacalone Associates, LLC Company Holmdel, NJ Contact: Peter Giacalone (201) 394-5536 www.cloudcommunicationtechnologies.com Cloud Communication Technologies, LLC. serves dealers, central stations, manufacturers and service organizations throughout the world. Adhering to strict professional standards and a rigorous code of ethics, they have established a set of operating procedures that enhance the professionalism and credibility of their clients. As a value added agency that provides a consultative approach to managing companies and their technology requirements, Cloud Communication Technologies, LLC. is dedicated to improving the competence of their clients, so that they may then serve their own clients with reliability, integrity and the highest level of professionalism.

International Member Seguritech Privada, S.A. de C.V. Mexico City, Mexico Contact: Vanessa Corona +52 (55) 5083 0000 http://seguritech.com Seguritech Privada, S.A. de C.V. is the leading company in providing integrated technology services for security in Mexico. They are committed to exceed their customers expectations through technological solutions for all over Latin America.

Proprietary ABC Supply Co. Inc. Beloit, WI Contact: Jay Calteux (608) 368-2404 www.abcsupply.com Since its founding in 1982, ABC Supply Co. Inc. has revolutionized the roofing material distribution business. In the process, the company has grown into a $10.5 billion enterprise serving the needs of the professional contractor with exterior building material stores across the United States. Their success is the result of an unwavering focus on a single, simple guiding principle—treat contractors with respect, and give them the products and services they need to build their businesses. With more than 760 locations nationwide, they are the largest wholesale distributor of roofing products in the United States, and one of the nation’s largest distributors of siding, windows and other select exterior building products.

What’s all the buzz?

Make it about your company!

Take advantage of TMA’s marketing and communications tools to get members talking! n Dispatch - quarterly print newsletter n Signals - weekly e-newsletter n Blog n Virtual Product Review - 15-minute, product or service specific online presentation.

Contact lmcguire@tma.us to create a customize a Buzz Plan for your company!

Summer 2019

TMA Five Diamond Member Companies These monitoring centers have received or renewed their TMA Five Diamond designations since the publication of the Spring 2019 issue of Dispatch. TMA applauds their commitment to the highest training standards in the monitoring industry. For a complete, up-to-date list of TMA Five Diamond companies, visit www.tma.us.

Doyle Security Systems Rochester, NY Date Certified: since 02/2004 Web: www.godoyle.com Dynamark Monitoring, Inc. Hagerstown, MD Date Certified: since 02/2012 Web: www.dynamarkmonitoring.com Centra-Larm Monitoring, Inc. Manchester, NH Date Certified: since 06/2009 Web: www.centra-larm.com

Acadian Monitoring Services Baton Rouge, LA Date Certified: since 05/2009 Web: www.acadian.com

All American Monitoring Sarasota, FL Date Certified: since 01/2011 Web: www.allamericanmonitoring.com

CenturyLink Security Monroe, LA Date Certified: since 02/2005 Web: www.centurylink.com

Acadian Monitoring Services Elk Grove Village, IL Date Certified: since 12/2010 Web: www.acadian.com

American Alarm and Communications, Inc Arlington, M Date Certified: since 04/2004 Web: www.americanalarm.com

Comporium SMA Solutions Inc. Rock Hill, SC Date Certified: since 04/2012 Web: www.comporiumsma.com

Acadian Monitoring Services Lafayette, LA Date Certified: since 01/2005 Web: www.acadian.com Ackerman Security Systems Norcross, GA Date Certified: since 09/2008 Web: www.ackermansecurity.com ADS Security, L.P. Nashville, TN Date Certified: since 09/2003 Web: www.adssecurity.com ADT Canada Montreal, QC Date Certified: since 08/2007 Web: www.adt.ca Affiliated Monitoring Union, NJ Date Certified: since 09/2005 Web: www.affiliated.com Alarm Detection Systems, Inc. Aurora, IL Date Certified: since 08/2003 Web: www.adsalarm.com Alarm Systems Belleville, ON Date Certified: since 03/2014 Web: www.alarmsys.com Alarm Tech Central Services, Inc. Ronkonkoma, NY Date Certified: since 12/2009 Web: www.alarmtechcentral.com Alarme Sentinelle Montreal, QC Date Certified: since 12/2010 Web: www.sentinelalarm.com Alert 360 Tulsa, OK Date Certified: since 08/2018 Web: www.alert360.com

American Burglary & Fire, Inc. Fenton, MO Date Certified: since 11/2005 Web: www.abfsecurity.com Amherst Alarm Inc Amherst, NY Date Certified: since 03/2004 Web: www.amherstalarm.com Atlantic Coast Alarm, Inc. Mays Landing, NJ Date Certified: since 12/2009 Web: www.atlanticcoastalarm.com Atlas Security Service, Inc. Springfield, MO Date Certified: since 03/2005 Web: www.atlassecurity.com AvantGuard Monitoring Centers Ogden, UT Date Certified: since 01/2007 Web: www.agmonitoring.com AvantGuard Monitoring Centers (ID) Rexburg, ID Date Certified: since 01/2007 Web: www.agmonitoring.com Bell Smart Home Toronto, ON Date Certified: since 04/2015 Web: www.bell.ca/smart-home Blackline Safety Calgary, AB Date Certified: since 04/2018 Web: www.blacklinesafety.com

Cooperative Response Center, Inc Austin, MN Date Certified: since 03/2011 Web: www.crc.coop COPS Monitoring (FL) Boca Raton, FL Date Certified: since 04/2014 Web: www.copsmonitoring.com COPS Monitoring (MD) Hunt Valley, MD Date Certified: since 01/2018 Web: www.copsmonitoring.com COPS Monitoring (NJ) Williamstown, NJ Date Certified: since 05/2014 Web: www.copsmonitoring.com COPS Monitoring (TN) Nashville, TN Date Certified: since 01/2012 Web: www.copsmonitoring.com COPS Monitoring (TX) Lewisville, TX Date Certified: since 06/2014 Web: www.copsmonitoring.com CPI Security Systems Charlotte, NC Date Certified: since 08/2009 Web: www.cpisecurity.com Custom Alarm Rochester, MN Date Certified: since 06/ 2011 Web: www.custom-alarm.com

BRM (Blue Ridge Monitoring) Anderson, SC Date Certified: since 07/2018 Web: www.blueridgemonitoring.com

Damar Security Systems, dba Security Response Center Sarnia, ON Date Certified: since 11/2012 Web: www.damarsecuritysystems.com

Central Security and Communications Indianapolis, IN Date Certified: since 8/2013 Web: www.central-security.net

DGA Security Systems, Inc. New York, NY Date Certified: since 02/2005 Web: www.dgasecurity.com

Electronix Systems Central Station Alarms, Inc Huntington Station, NY Date Certified: since 06/2005 Web: www.electronixsystems.com Ellijay Telephone Company Ellijay, GA Date Certified: since 04/2015 Web: www.etcbusiness.com F.E. Moran Security Solutions Champaign, IL Date Certified: since 12/2006 Web: www.femoransecurity.com Floyd Total Security, Inc. Bloomington, MN Date Certified: since 09/2012 Web: www.floydtotalsecurity.com Gillmore Security Systems, Inc. Cleveland, OH Date Certified: since 01/2009 Web: www.gillmoresecurity.com GM Security Technologies San Juan, PR Date Certified: since 10/ 2011 Web: www.gmsectec.com Guardian Protection Services Warrendale, PA Date Certified: since 09/2006 Web: www.guardianprotection.com Guardian Protection Services (AZ) Tempe, AZ Date Certified: since 04/2017 Web: www.guardianprotection.com Holmes Security Systems Fayetteville, NC Date Certified: since 12/2017 Web: www.holmeselectricsecurity.com Interface Security Systems Plano, TX Date Certified: since 08/2004 Web: www.interfacesystems.com Interface Security Systems, LLC Earth City, MO Date Certified: since 08/2004 Web: www.interfacesystems.com iWatch Communications, Inc Beaverton, OR Date Certified: since 01/2008 Web: www.iwatchcomm.com Kastle Systems LLC Falls Church, VA Date Certified: since 06/2014 Web: www.kastle.com Five Diamond, cont. on page 34

Summer 2019 www.tma.us l TMA Dispatch | 21

REGULATORY UPDATE

John Prendergast jap@bloostonlaw.com

AICC Response to New Rules Regarding Central Station Channel Restrictions As previously reported, on October 22, 2018, the FCC adopted the final order in WP Docket No. 16-261, changing the restrictions on use of all central station alarm frequencies.

Status of Action Items: 1. Station operations: In the face of the rule changes, central station alarm companies should apply for new or modified use of central station channels, either offsets or primaries, to ensure that current and planned operations have the necessary spectrum and signal coverage. In particular, existing licensees should ensure that their license provides a wide enough operating area to cover existing customers and foreseeable growth of the existing systems.

With the incremental growth of mesh technology systems through the addition of customer locations (that are classified as “mobiles” and therefore not subject to separate FCC licensing), it is possible that an existing system may have grown over the years to where it is near or exceeds the boundary of the operating radius shown on its FCC license.

2. Modified Coordination Protocol: On April 10, 2019, LMCC voted at its annual meeting to approve the modified Consensus Protocol to ensure to the greatest extent possible that a sensible approach is taken on coordination of non-central station 22 | TMA Dispatch l www.tma.us

operations on alarm channels, especially with regard to the offsets.

TMA and LMCC have provided the modified Consensus to the FCC’s staff. The Protocol includes the concept that central station offsets should be made available for noncentral station use only where no other Low Power Pool channels are available.

3. Petition for Reconsideration: On December 27, 2018, TMA filed a Petition for Partial Reconsideration seeking to march back access to central station low power “offset” channels used to send alarm signals to the central station. AICC demonstrated that the Order’s modification of the use restriction on these channels creates the risk that frequencies needed for life safety alarm operations will be depleted in many markets by less urgent uses.

No party filed an opposition to the Petition by the April 4 deadline.

If the FCC accepts the modified coordination protocol, thereby allowing TMA to better protect central station operations, TMA may be in a position to withdraw the petition.

4. Preparation for concurrence requests: TMA is continuing to take steps to establish internal procedures for processing concurrence requests for use of central station channels by non-alarm applicants. TMA is setting up a testing process for making sure that its concurrence procedures are adequate, and has invited the largest commercial coordinators to participate in a dry run test.

Satellite Update TMA continues to participate in the FCC’s World Radiocommunication Advisory Committee (WAC), advocating for a power flux density limit adequate to protect alarm radio operations from harmful interference.

And TMA continues to participate in the U.S. Working Group 7B effort on this spectrum.

Comment Sought on 900 MHz Band Realignment Rules On March 14, the FCC released a Notice of Proposed Rulemaking seeking comment on proposals

to reconfigure the 900 MHz band to facilitate the development of broadband technologies and services as well, including for critical infrastructure. Comments are due on June 3 and reply comments are due on July 1.

Specifically, the FCC has proposed to realign the 900 MHz band to create a 3/3 MHz broadband segment between 897.5-900.5 MHz and 936.5939.5 MHz, leaving two separate narrowband segments: a 1.5/1.5 megahertz segment (896-897.5/935936.5 MHz) below the broadband segment and a .5/.5 megahertz segment (900.5-901/939.5-940 MHz) above the broadband segment, and to reserve the remainder of the 900 MHz band for continued narrowband operations. This would entail replacing the Land Mobile Service allocation in the 900 MHz band with a Mobile Except Aeronautical Mobile Service allocation on a coprimary basis with the Fixed Service, consistent with the allocations in the 890-902 MHz and 928-942 MHz bands in Region 2 of the International Table of Frequency Allocations To accomplish this, the FCC has proposed to authorize a marketdriven, voluntary exchange process that would allow existing licensees to come together and mutually agree to a plan for relocating sitebased incumbents and transitioning the band for broadband use. As alternatives to the proposed marketdriven process, the FCC has also proposed two auction processes to accomplish the relocations necessary to provide sufficient contiguous spectrum for broadband services.

The first would be an auction of overlay 900 MHz broadband licenses, coupled with the right to require the mandatory relocation of narrowband incumbents in the entire band. Under this approach, the FCC would conduct, where appropriate, an auction of a single 3/3 megahertz overlay license in a geographic area (e.g., county or other area which the FCC finds most suitable for this transition method). The second alternative would be an incentive auction to reduce encumbrances

Summer 2019

REGULATORY UPDATE in the 900 MHz band. Under an incentive auction approach, the FCC would create a single 3/3 megahertz broadband license in each market by offering incentive-payments to existing licensees of SMR spectrum licensed on a Major Trading Area (MTA) basis in exchange for relinquishing spectrum usage rights, while also repacking site-based and any holdout MTA licensees.

The FCC is also seeking comment on proposed technical rules for the new broadband service. Alarm manufacturers and providers will want to determine if the new 900 MHz broadband licenses will be an opportunity for the industry, as licensees or as users of such service.

New Legislation H.R.1644 - Save the Internet Act of 2019 Rep. Doyle, Michael F. [D-PASponsor: 18] (Introduced 03/08/2019) House - Energy and Committees: Commerce Committee H. Rept. 116-34 Reports: Senate - 04/29/2019 Read the second time. Placed on Latest Action: Senate Legislative Calendar under General Orders.

Calendar No. 74.

Roll Call There have been 5 Votes: roll call votes.

The Save the Internet Act would purportedly restore several aspects of Title II regulation to broadband internet access service, including: Prohibition of “unjust and unreasonable practices” (Sections 201 and 202); Investigation of consumer complaints under section 208 and related enforcement provisions (Sections 206, 207, 209, 216 and 217); Protection for consumer privacy (Section 222); Fair access to poles and conduits (Section 224); Protection for people with disabilities (Sections 225

and 255); and Universal service fund support for broadband service in the future (partial application of Section 254).

These provisions could reasonably provide some protection to alarm companies from predatory practices by competitors who also offer broadband Internet access services.

H.R.2136 - Open Internet Preservation Act Rep. Smucker, Lloyd [R-PASponsor: 11] (Introduced 04/08/2019) House - Energy and Committees: Commerce House - 04/08/2019 Referred to the Latest Action: House Committee on Energy and Commerce.

This bill essentially codifies the noblock and no-throttling Open Internet rules that the FCC overturned.

These rules are important to AICC’s members because several major ISPs those members rely on to transmit their alarm data also offer competing alarm services.

Being able to block or degrade competitor’s data would put them at a substantial competitive advantage.

H.R.1954, S.952 - Cellphone Jamming Reform Act of 2019 Rep. Kustoff, David [R-TNSponsor: 8] (Introduced 03/28/2019) House - Energy and Committees: Commerce House - 03/28/2019 Referred to the Latest Action: House Committee on Energy and Commerce.

This bill would prohibit the FCC from preventing a State or Federal correctional facility from utilizing jamming equipment. AICC members have are concerned about prison cell jammers jamming signals outside the prison, in particular alarm signals.

The bill provides that jamming must

be limited to the housing facilities of the correctional facility, but precise limitations may prove difficult to implement. This language is not likely sufficient to protect alarm company customers.

H.R.1818 - Kelsey Smith Act Rep. Estes, Ron [RKS-4] (Introduced 03/18/2019) House - Energy and Committees: Commerce House - 03/18/2019 Referred to the Latest Action: House Committee on Energy and Commerce.

Sponsor:

This bill amends the Communications Act to require providers of a covered service to provide location information concerning the telecommunications device of a user of such service to an investigative or law enforcement officer or an employee or other agent of a public safety answering point in an emergency situation involving risk of death or serious physical harm or in order to respond to the user’s call for emergency services.

AICC will want to monitor this legislation and participate in any effort to implement it, as necessary.

TMA 2019 Event Calendar Registration and housing open now at www.tma.us October 12-16, 2019 TMA Annual Meeting Napa Valley, CA November 11-13, 2019 Fall Operations Management Seminar Minneapolis, MN

Summer 2019 www.tma.us l TMA Dispatch | 23

REGULATORY UPDATE H.R.2015, S.151 - TRACED Act

Sponsor:

Rep. Kustoff, David [R-TN-8] (Introduced 04/01/2019)

House - Energy and Committees: Commerce House - 04/01/2019 Referred to the Latest Action: House Committee on Energy and Commerce.

Sponsor:

Sen. Thune, John [R-SD] (Introduced 01/16/2019)

Senate - Commerce, Science, and Committees: Transportation Senate - 04/03/2019 Committee on Commerce, Science, and Transportation.

Latest Action: Ordered to be reported with an amendment in the nature of a substitute favorably.

This bill amends the TCPA to provide for enhanced penalties for the transmission of misleading or inaccurate caller identification information with the intent to trigger an emergency response. Specifically, it provides for up to 5 years, or 20 if bodily injury results. It defines an emergency response as “any action to protect life, health, or property by (i) law enforcement; (ii) state or private not-for-profit organization that provides fire, rescue, or emergency medical services; or; (iii) a public safety answering point.

While this will not likely impact alarm companies directly, it may help deter harmful swatting activities that waste public safety resources and is therefore a revision to the TCPA that AICC can support.

24 | TMA Dispatch l www.tma.us

S.1212 - ROBOCOP Act

Sponsor:

Sen. Blumenthal, Richard [D-CT] (Introduced 04/11/2019)

Senate - Commerce, Science, and Committees: Transportation Senate - 04/11/2019 Read twice and referred to the Latest Action: Committee on Commerce, Science, and Transportation.

The purpose of this bill is to amend the Communications Act to expand and clarify the prohibition on inaccurate caller identification information and to require providers of telephone service to offer technology to subscribers to reduce the incidence of unwanted telephone calls and text messages.

In particular, the bill requires communications providers to offer the option to enable technology that identifies an incoming call or text message as originating or probably originating from an automatic telephone dialing system, and prevents the subscriber from receiving a call or text message so identified unless (a) the call or text message is made or sent by a public safety entity, including a public safety answering point, emergency operations center, or law enforcement agency; or (b) the subscriber has provided prior express consent to receive the call or text message and has not revoked that consent.

AICC will want to participate in any associated FCC rulemaking to assure that alarm companies’ automated messages are not incorrectly blocked by carriers under the technology proposed here. The FCC is currently making progress on allowing carriers to block calls for customers, and AICC will want to participate in those proceedings as well.

Updated Legislation H.R.156 - Anti-Swatting Act of 2019

Sponsor:

Rep. Engel, Eliot L. [D-NY16] (Introduced 01/03/2019)

House - Energy and Committees: Commerce; Judiciary House - 03/04/2019 Referred to the Subcommittee on Latest Action: Crime, Terrorism, and Homeland Security.

Recent action was taken on this bill since our last report.

This bill also amends the TCPA to provide for enhanced penalties for the transmission of misleading or inaccurate caller identification information with the intent to trigger an emergency response.

Specifically, it provides for up to 5 years, or 20 if bodily injury results.

It defines an emergency response as “any action to protect life, health, or property by (i) law enforcement; (ii) state or private not-for-profit organization that provides fire, rescue, or emergency medical services; or; (iii) a public safety answering point.

Again, while this will not likely impact alarm companies directly, it may help deter harmful swatting activities that waste public safety resources and is therefore a revision to the TCPA that AICC can support.

Join a TMA Committee!

1.

2.

3.

Visit www.tma.us Select TMA Committees, from the “About” drop- down menu.

Reach out to the leadership or staff liaison.

It’s easy and the rewards are great!

Summer 2019

Guardian Alarm Partners with Local Law Enforcement to Give Detroit Businesses Peace of Mind When Steve Wasko, director of the Don Bosco Hall Community Resource Center in Detroit, looked at ways their 71-year-old building could have a positive impact on the community, he considered a groundbreaking safety initiative led by the Detroit Police Department (DPD) and the City of Detroit: Project Green Light.

“We decided to participate in Project Green Light because we wanted to make an investment in our community,” says Wasko. “Our participation in the program sends a message that this facility is operated by folks who care and want to go the extra mile for the community.”

The first-of-its-kind safety initiative is a public-private-community partnership led by DPD and combines community policing with visual

verification capabilities using video surveillance equipment provided by vendors like Guardian Alarm.

Guardian Alarm provides the required high-definition (1080p) indoor and outdoor security cameras that transfer live surveillance footage from local businesses directly to DPD. “Guardian Alarm was a true partner from beginning to end, helping us

fully leverage the technology,” says Wasko. “Because of the age of our building, Guardian Alarm overcame structural and installation challenges, and they were able to customize the product solutions to meet our needs.”

Project Green Light has positively impacted the safety of hundreds of local businesses and organizations.

The real-time safety monitoring has been used to improve neighborhood safety, promote revitalization and local business growth, and strengthen DPD’s efforts to deter, identify, and solve crime across the Detroit area.

“Guardian Alarm has been providing peace of mind through professional monitoring of homes and businesses here in Detroit for the past eight decades,” says Tom Erhardt, President and COO, Guardian Alarm.

DPD debuted Project Green Light with eight initial businesses in 2016.

Guardian Alarm, cont. on page 34

Our new AlarmBiller® Pro system has all the core features of AlarmBiller® with four key enhancements designed to save time and increase efficiency in your business: Inventory Management Time & Attendance Sales Automation eForms

BOLDGROUP.COM • 800-255-BOLD Summer 2019 www.tma.us l TMA Dispatch | 25

REGULATORY UPDATE

Wireline Report Mary J. Sisak mjs@bloostonlaw.com

FCC Adopts Rural Call Completion Rules for Intermediate Providers The FCC has released a further order that should help alarm companies resolve call completion issues when they arise and that may help reduce the incidence of call completion issues. Specifically, the FCC has issued an Order and adopted rules to govern the actions of intermediate providers, entities in the call path of interexchange calls, to improve call completion. Last year, the FCC adopted rules governing the actions of covered providers, the entity that makes the initial long-distance call path choice for a call, to improve call completion. Under the rules, both covered providers and intermediate providers must identify individuals who can be contacted to resolve call completion issues. Covered providers must make this information available via their website. Covered providers also must monitor the behavior of intermediate providers in the call path and take corrective actions when call completion issues arise, including removing ill-performing intermediate providers from the call path.

The FCC’s recently adopted Order and rules detail the informational and service quality requirements that intermediate providers must meet. Pursuant to the Order and rules, intermediate providers must register at the FCC via a portal on the Commission’s website and furnish the following information: (1) the intermediate provider’s business name(s) and primary address; (2) the name(s), telephone number (s), email address(es), and business address(es) of the intermediate provider’s regula26 | TMA Dispatch l www.tma.us

tory contact and/or designated agent for service of process; (3) all business names that the intermediate provider has used in the past; (4) the state(s) in which the intermediate provider provides service; and (5) the name, title, business address, telephone number, and email address of at least one person as well as the department within the company responsible for addressing rural call completion issues.

The FCC also requires intermediate providers to meet the following “service quality” standards: (1) a general duty to complete calls; (2) a requirement to “actively monitor the performance of any directly contracted downstream intermediate provider and, based on the results of such monitoring, take steps to address any identified performance issues with that providers,” when routing traffic destined for rural areas; and (3) a requirement to ensure that any additional intermediate providers to which they hand off calls are registered with the Commission.

In discussing the duty to complete calls, the FCC states that intermediate providers “must promptly resolve any anomalies or problems that arise preventing call completion, and take action to ensure they do not recur.”

According to the FCC, “[e]vidence of poor performance includes, among other indicators, ‘persistent low answer or completion rates; unexplained anomalies in performance reflected in the metrics used by the [intermediate] provider; repeated complaints to the Commission, state regulatory agencies, or [intermediate] providers by customers, rural incumbent LECs and their customers, competitive LECs, and others.” With respect to performance monitoring, intermediate providers are required to both prospectively and retrospectively monitor their rural call completion performance. Failure to comply with the intermediate provider registration requirement could result in a forfeiture issued by the FCC. Failure to comply with the service quality standards could result in the FCC “deregistering” the intermediate provider from the registry and the

issuance of a forfeiture.

In a disappointing turn, however, the FCC stepped back from its proposal to require intermediate providers to meet existing service quality “best practices,” such as taking reasonable steps to: (1) prevent “call looping,” a practice in which the intermediate provider hands off a call for completion to a provider that has previously handed off the call; (2) “crank back” or release a call back to the originating carrier, rather than simply dropping the call, upon failure to find a route; and (3) not process calls so as to “terminate and re-originate” them (e.g., fraudulently using “SIM boxes” or unlimited VoIP plans to reoriginate large amounts of traffic in an attempt to shift the cost of terminating these calls from the originating provider to the wireless or wireline provider).

Intermediate providers are required to register with the FCC by May 15, 2019. The intermediate provider service quality requirements will be effective on September 15, 2019.

Reconsideration Sought On FCC’s Adoption of Reassigned Number Database to Reduce Unwanted Calls Two petitions have been filed asking the FCC to reconsider certain aspects of its order, adopted late last year, to create a reassigned number database to help companies, including alarm industry companies, prevent running afoul of the Telecommunications Consumer Protection Act (TCPA) when placing calls and sending text messages where a customer’s telephone number has been reassigned to another. In the order, the FCC found that a single, comprehensive database should be created containing reassigned number information from each provider that obtains North American Numbering Plan (NANP) U.S. geographic numbers, including toll free numbers.

Wireless Report, cont. on page 42 Summer 2019

Monitoring Center Operator Level 1 USA and international graduates completed February 1, 2019 to April 30, 2019 Training Graduates First Last

Company

Graduated

First Last Company Graduated

Anna Aria Maegan Megan Nabil Audrey Jennifer Joseph Jeremy Sylvia Aidrous Megan Alyssa Khan Ashleigh Kylii Ramsay Kamalani Arielle Jeni May Troy Kimberly Trevor Stephen Stevin Sandra Angel Nicole Hailey Samantha Tina Corey Jamie Jasmine Sariah Angel Kaylee Wanda Alison Ysabelle Barbara Sean Kodi Kelly Kelly Kourtney Zane Juan Braxton Crystal Christian Christopher Brian Cale Whitney Angel Anthony Ryan Kaylee Emily Jeffrey Phillip Philip Zachary Wanda Sherri Marie Tiffany Alexandria Nadia April Darrick Brittany Karen Tami Jordan Kari Celise Mathias

Avantguard Monitoring Centers AT&T Affiliated Monitoring Securitas Electronic Security ADT Canada Inc. (CA) Ackerman Security Systems Paladin Technologies (CA) Avantguard Monitoring Centers Johnson Controls Life Alert Emergency Response Vivint, Inc. Avantguard Monitoring Centers Superior Central Station Inc. Macy’s Life Safety Monitoring, LLC Avantguard Monitoring Centers Avantguard Monitoring Centers Securitas Electronic Security Life Alert Emergency Response Per Mar Security Services TriCorps AT&T Vivint, Inc. Allied Universal Security Vivint, Inc. Time Warner Security Vivint, Inc. National Monitoring Center One Home and Safety Centralarm Ackerman Security Systems Statewide Central Station FE Moran Securitas Electronic Security Avantguard Monitoring Centers Avantguard Monitoring Centers Avantguard Monitoring Centers Securitas Electronic Security VRI Avantguard Monitoring Centers COPS Monitoring - Scottsdale Centralarm Vancouver Fire & Security (CA) Central Security Group Nationwide, Inc. FE Moran VRI Securitas Electronic Security Nationwide Digital Monitoring Co. Avantguard Monitoring Centers Affiliated Monitoring AZ Security Control Northern911 (CA) Central Security Group Nationwide, Inc. Avantguard Monitoring Centers Avantguard Monitoring Centers Life Alert Emergency Response FE Moran SuretyCam, LLC Comporium SMA Solutions Inc VRI VRI Affiliated Monitoring ADT Canada Inc. (CA) Avantguard Monitoring Centers Interface Security Systems Per Mar Security Services ADT Canada Inc. (CA) Nationwide Digital Monitoring Co. Per Mar Security Services Dispatch Center, LTD Acadian Security Solutions Inc. Interface Security Kings III of America Floyd Total Security FE Moran VRI Macy’s ADT Canada Inc. (CA)

4/26/2019 4/10/2019 4/14/2019 4/26/2019 4/15/2019 4/14/2019 2/20/2019 4/21/2019 3/22/2019 3/23/2019 4/27/2019 4/8/2019 3/18/2019 3/21/2019 2/1/2019 4/16/2019 4/17/2019 3/16/2019 3/25/2019 2/15/2019 2/28/2019 4/10/2019 2/2/2019 2/23/2019 4/27/2019 3/15/2019 4/20/2019 3/15/2019 2/27/2019 3/8/2019 4/13/2019 2/13/2019 4/2/2019 4/26/2019 4/23/2019 4/19/2019 4/23/2019 4/26/2019 3/29/2019 4/20/2019 4/20/2019 3/4/2019 2/7/2019 4/22/2019 4/10/2019 4/16/2019 2/22/2019 3/26/2019 4/9/2019 4/17/2019 3/7/2019 4/14/2019 4/16/2019 4/22/2019 4/19/2019 3/23/2019 2/8/2019 3/6/2019 3/21/2019 2/12/2019 3/29/2019 4/12/2019 4/10/2019 4/26/2019 4/30/2019 2/15/2019 4/25/2019 4/8/2019 4/22/2019 2/12/2019 4/24/2019 3/29/2019 4/14/2019 3/26/2019 2/22/2019 2/19/2019 2/13/2019 4/30/2019 2/18/2019

Courteney Bunch Kaelee Burdett Jeremy Burley Patricia Burns Hannah Burt Halle Butt Jana Butterfield Deliz Byrd Nathan Bzdyl Stevenson Calanza Kristy Caldwell Taylee Caldwell Heather Calisto Cameron Call Stephanie Campbell Zitlaly Campos Jeanne Capace Dawn Carlucci Aimee Carmosino Lisa Carpenter Kayla Carrier Matthew Carroll Philip Carroll Natalya Carter Jacquelin Castillo Meydell Castro Jesus Cavazos Brandon Cepeda Kristin Chaffins Katherine Chapman Steven Chapman Nita Chauhan German Chavez Nicole Chayer Brent Christensen Kylie Christensen Reyna Cisneros David Clark Thomas Claude Marlie Cochran Jamese Coit Isabel Colby

Shiela Cole Dylan Coleman

Senna Collings

Avantguard Monitoring Centers 4/24/2019 Avantguard Monitoring Centers 4/15/2019 Vector WEST 3/19/2019 Barcom 4/27/2019 Live Free 3/14/2019 Quick Response Monitoring 4/3/2019 Vancouver Fire & Security (CA) 2/11/2019 Central Security Group Nationwide, Inc. 4/13/2019 One Home and Safety 3/4/2019 ADT Canada Inc. (CA) 2/14/2019 Kings III of America 3/30/2019 Vivint, Inc. 4/3/2019 Kings III of America 4/26/2019 Avantguard Monitoring Centers 4/18/2019 Central Security Group Nationwide, Inc. 4/19/2019 Brinks Home Security 2/3/2019 Acadian 2/14/2019 Alarm Tech Central Services, Inc. 2/3/2019 Brinks Home Security 2/2/2019 iWatch Communications 4/10/2019 Vivint, Inc. 4/14/2019 Allied Universal Security 2/16/2019 Vivint, Inc. 2/10/2019 Avantguard Monitoring Centers 3/28/2019 United Central Control 3/22/2019 Life Alert Emergency Response 3/29/2019 Superior Central Station Inc. 3/25/2019 SecureSafe Solutions 4/10/2019 VRI 2/4/2019 Avantguard Monitoring Centers 4/23/2019 Wal-Mart Alarm Central 4/11/2019 Macy’s 3/5/2019 Life Alert Emergency Response 3/31/2019 Northern911 (CA) 4/6/2019 Avantguard Monitoring Centers 4/10/2019 Vivint, Inc. 4/19/2019 Interface Security 4/14/2019 LDS Church 2/4/2019 Kings III of America 4/22/2019 Security Alarm Corporation 3/25/2019 THRIVE Intelligence 3/12/2019 Safeguard Security, a Division of SAFE Alarms 3/28/2019 Huronia Alarm & Fire Security, Inc. (CA) 4/30/2019 Safeguard Security, a Division of SAFE Alarms 3/30/2019 Securitas Electronic Security 2/22/2019

José Samuel Sarah Jacob Katie Kennady Mckinley Tom Dora Chelsea Ashley Natasha William Christian Twilah Quiana Judy Yvette Gilbert Darion Greg Jordan Emilee Sandra Jeromy Samuel Kaylie Joshua Ashton

Monitoreo y Securidad Panama S.A. (PA) 4/10/2019 Time Warner Security 3/15/2019 Security Alarm Monitoring Inc 3/12/2019 Vivint, Inc. 4/18/2019 Barcom 4/14/2019 Avantguard Monitoring Centers 4/18/2019 Avantguard Monitoring Centers 4/26/2019 Central Security Group Nationwide, Inc. 4/25/2019 Per Mar Security Services 2/27/2019 Time Warner Security 3/15/2019 Vector EAST 4/15/2019 National Monitoring Center 3/14/2019 Centralarm 2/16/2019 Avantguard Monitoring Centers 4/17/2019 CPI Security Systems, Inc. 3/27/2019 Interface Security 3/1/2019 Ackerman Security Systems 3/17/2019 Ackerman Security Systems 4/21/2019 Sony 2/5/2019 THRIVE Intelligence 4/17/2019 Central Security Group Nationwide, Inc. 4/20/2019 First Alarm 4/4/2019 Per Mar Security Services 2/12/2019 Property Protection Monitoring 4/4/2019 Avantguard Monitoring Centers 4/16/2019 Avantguard Monitoring Centers 4/8/2019 Avantguard Monitoring Centers 4/16/2019 JCD Security LLC 2/27/2019 Avantguard Monitoring Centers 4/17/2019

Adams Adams Adamson Adkins Aidoud Albert Alderson Aldridge Alessi Alexander Ali Allsop Alvarado Amjad Anastas Anderson Anderson Aona Arasga Arnold Arnold, Jr Arnwine Ashby Astorino Augustin Avila Ayala Azuogu Bailey Bailey Bailey Baker Ball Ball Bane Barber Barber Barnett Barnthouse Bartholomew Batton Bayram-Palmer Bbela Beck Becker Bellamy Bellar Benavides Bennett Bennett Berardi Bertrand Biggers Bigler Blackburn Blaquera Bleich Boder Bolin Bone Bonham Booker Bourgeau Bowcutt Boyd Brady Brazeau Briggs Brooks Brosig Brown Brown Brown Bryant Bucholtz Buhs Buie Bullock Bumie

Coloma Combs Conaway Conn Contratto Cordero Corey Corley Correa Corretjer Cottom Cotton Couser Cox Cox Crist Crumbly Cruz Cubias Culpepper Curnutt Cursi Dague Dalphond Daniels Darley Daugherty Davila Davis

Level 1 Graduates, cont. on page 28

Summer 2019 www.tma.us l TMA Dispatch | 27

LEVEL 1

Level 1 Graduates, cont. from page 27 First Last Company

Graduated

Breanna Davis Avantguard Monitoring Centers 4/15/2019 Chrissean Davis Time Warner Security 3/15/2019 Devin Day Avantguard Monitoring Centers 4/8/2019 Erica Day Central Security Group Nationwide, Inc. 4/20/2019 Kyle Day VRI 2/11/2019 Dee De Los Santos National Monitoring Center 4/26/2019 Toiya Dean Ackerman Security Systems 3/29/2019 Kayden Dee Avantguard Monitoring Centers 4/17/2019 Alexis Defilipo Statewide Central Station 3/6/2019 Jacqueline DeFranco Central Security Group Nationwide, Inc. 4/9/2019 Craig Dellenbach Thrivent Financial 4/17/2019 Todd Dennis Securitas Electronic Security 4/26/2019 Katherine Denton One Home and Safety 2/27/2019 Lamar Deputy Vector EAST 4/23/2019 Justyn Derico Tech Systems Inc 2/27/2019 Ley Dezardouin Doyle Security 4/25/2019 Rachael Dial Vivint, Inc. 4/16/2019 Chasity Dickerson Ackerman Security Systems 3/31/2019 Georgia Dickson Avantguard Monitoring Centers 4/25/2019 Heloim Dimpengi Brink’s Canada Limited (CA) 2/21/2019 Christine Dobelbower One Home and Safety 2/27/2019 Breann Dohi Matson Alarm 4/11/2019 Kelsey Doyle VRI 2/12/2019 Chloe Dransfield Northern911 (CA) 3/2/2019 Ethan Dunkley Avantguard Monitoring Centers 4/17/2019 Kayla Duran VRI 4/12/2019 Thai Durborrow Per Mar Security Services 3/25/2019 Jeremy Dutton Alarm Detection Systems, Inc. 3/14/2019 Brendan Eanniello Redwire 3/14/2019 Laura Teresa Eche Guzman ADT Canada Inc. (CA) 4/18/2019 Britni Eddy Avantguard Monitoring Centers 3/7/2019 Amanda Edmunds Avantguard Monitoring Centers 4/15/2019 Brooklynn Eggestein Safe Systems 4/19/2019 Sylvia Elizondo Turner Security Systems, Inc. 2/19/2019 Jessica Ellis Avantguard Monitoring Centers 4/8/2019 Vanessa Encinas Life Alert Emergency Response 3/27/2019 Diana Esempio Securitas Electronic Security 4/11/2019 Destiny Esquivel United Central Control 2/28/2019 Cynthia Estrada Checkview Corporation 4/21/2019 Kaissidy Estwick Ackerman Security Systems 4/28/2019 Corbin Evans National Monitoring Center 3/15/2019 Jeffrey Evelyn J.E. Security Systems &

Services Inc. (BB) 2/21/2019 Imawi Ezomo Paladin Technologies (CA) 2/14/2019 Tamara Felder Ackerman Security Systems 4/14/2019 Danielle Fitzgerald Interface Security Systems 4/24/2019 Christine Fleissner Guardian Protection Services 4/9/2019 Kendra Flores Bell Smart Home

(AlarmForce Industries Inc.) (CA) 4/12/2019 Kevin Flores Interface Security 2/1/2019 Bissiri Fofana Time Warner Security 3/15/2019 Nicholas Folescu Alarm Specialist Corp 4/25/2019 Veronica Francis AT&T 4/10/2019 Kailen Franklin National Monitoring Center 4/23/2019 Renee Frazier VRI 2/12/2019 Ashley French VRI 4/12/2019 Emilie Frenette Northern911 (CA) 3/10/2019 Heather Fryman VRI 4/8/2019 Christina Fuenmayor VRI 2/6/2019 Eddy Fuenmayor VRI 2/12/2019 Aleczandria Fulbright National Monitoring Center 2/14/2019 Kolton Galloway ETC Communications, LLC 4/9/2019 Andres Garcia Brinks Home Security 2/3/2019 Jennylee Garcia GMST 3/28/2019 Raquel Garcia Life Alert Emergency Response 4/7/2019 Catherine Garcia Interface Security 4/15/2019 Lillian Gardenhire Life Alert Emergency Response 4/3/2019 Andrew Gardner Vivint, Inc. 4/17/2019 O’Negia Garrett Brinks Home Security 2/1/2019 Carl Gatore ADT Canada Inc. (CA) 3/7/2019 Terrence George Affiliated Monitoring 4/15/2019 Matthew Gertel Interface Security Systems 4/23/2019 Sheri Gibe Atlas Security Service, Inc. 4/18/2019 Jessica Gilber Avantguard Monitoring Centers 4/30/2019 Austin Gillming Avantguard Monitoring Centers 4/26/2019 Jackson Godinez Life Alert Emergency Response 3/20/2019 Courtney Godley-Walker Life Alert Emergency Response 4/13/2019 Felicia Golden Atlas Security Service, Inc. 3/31/2019 Brittany Goldey United Central Control 3/19/2019 Angelia Gomez CenterPoint Technologies 3/26/2019 Jacob Gonzalez Central Security Group Nationwide, Inc. 3/27/2019 Luis Gonzalez Life Alert Emergency Response 3/25/2019 Melissa Gonzalez Alarm Tech Central Services, Inc. 2/6/2019

28 | TMA Dispatch l www.tma.us

First Last Company Graduated Wylanda Goodine Blue Ridge Monitoring 3/29/2019 Alicia Gould Security ONE Alarms 3/24/2019 Robert Grabowski Alarm Specialist Corp 4/19/2019 Dalton Green Quick Response Monitoring 4/26/2019 Michelle Green Guardian Protection Services 4/8/2019 Savanna Greenup Avantguard Monitoring Centers 3/4/2019 Tammi Grier-Sweeney Vector EAST 4/29/2019 Raevan Griffin Brinks Home Security 2/2/2019 Nichelle Groves Affiliated Monitoring 4/20/2019 Soukang Guajardo Turner Security Systems, Inc. 2/19/2019 Manuel Gudiel Life Alert Emergency Response 3/22/2019 Miranda Guevara National Monitoring Center 3/15/2019 Shayna Haden Kings III of America 3/27/2019 Phylicia Hall Macy’s 3/19/2019 Quinterious Hall Siemens Industry, Inc. 4/21/2019 Shay Hamblin Avantguard Monitoring Centers 4/24/2019 Michelle Hamilton Life Alert Emergency Response 4/2/2019 Toyin Hamman The City of Calgary (CA) 2/5/2019 Samantha Hansen Avantguard Monitoring Centers 4/11/2019 Mikayla Harber Dispatch Center, LTD 4/16/2019 Bailee Hardy Peak Alarm Company 2/28/2019 Lauren Harlan National Monitoring Center 2/19/2019 Patricia Harrell Central Security Group Nationwide, Inc. 4/29/2019 Lavette Harris Security Solutions Inc. 4/23/2019 Leivonie Harris Allied Universal Security 2/12/2019 Lisa Harrison Time Warner Security 3/15/2019 Curtisha Hart National Monitoring Center 2/19/2019 Emily Hartney Avantguard Monitoring Centers 3/6/2019 Noreen Hatcher Securitas Electronic Security 4/26/2019 Dustin Hauff Central Security Group Nationwide, Inc. 4/26/2019 Isaac Haynes Security Solutions Inc. 4/22/2019 Laura Henderson Life Alert Emergency Response 3/26/2019 Dorrian Hentz Interface Security Systems 4/30/2019 Daniel Hernandez Superior Central Station Inc. 3/22/2019 Jorge Hernandez Sony 2/20/2019 Manuel Hernandez Nationwide Digital Monitoring Co. 4/12/2019 Maria Hernandez Peak Alarm Company 3/4/2019 Patrice Herring Brinks Home Security 2/2/2019 Alex Herrseim Kroger Central Alarm Control 4/4/2019 Diego Higueros Avantguard Monitoring Centers 4/30/2019 Suzie Hill AT&T 4/10/2019 Tanner Hill Interface Security 2/2/2019 Dominique Hodge National Monitoring Center 3/14/2019 Rylee Hoffman Avantguard Monitoring Centers 4/25/2019 Andrew Hofmeister Vivint, Inc. 4/9/2019 Joshua Hoke Ackerman Security Systems 4/6/2019 Kiyah Holden National Monitoring Center 4/19/2019 Robert Holland Interface Security Systems 2/14/2019 Leo Holman Interface Security Systems 3/8/2019 Caden Holmes Avantguard Monitoring Centers 3/6/2019 Steven Holster Affiliated Monitoring 4/13/2019 Cierra Horsfall Northern911 (CA) 3/9/2019 Roxanne Houle Northern911 (CA) 4/17/2019 Earl Houston Vivint, Inc. 4/21/2019 Tiasia Howard Ackerman Security Systems 4/5/2019 Dylan Hoy-Bianchi National Monitoring Center 4/26/2019 Ian Huerta Peak Alarm Company 2/25/2019 Adam Hunter Central Security Group Nationwide, Inc. 2/6/2019 Janine Hunyadi Vector WEST 2/12/2019 Heather Hutchins Central Security Group Nationwide, Inc. 3/29/2019 Kendra Hymer One Home and Safety 2/27/2019 Jessica Ibarra Avantguard Monitoring Centers 4/15/2019 Shayna Ingram National Monitoring Center 2/14/2019 Richard Irwin The Protection Bureau 2/28/2019 Brikxy Islas Life Alert Emergency Response 3/21/2019 Ayan Isse Vivint, Inc. 2/8/2019 Shaley Jackman Vivint, Inc. 4/3/2019 Ellard Jackson U.S. Monitoring, Inc. 4/24/2019 Ileshia Jackson Securitas Electronic Security 3/15/2019 ShyAndrea Jackson Vivint, Inc. 4/18/2019 Kaya Jackson-Smith CPI Security Systems, Inc. 3/26/2019 Mosiah Jean Avantguard Monitoring Centers 4/18/2019 Janeekah Jean Baptiste Affiliated Monitoring 4/10/2019 Seme Jean-Hally ADT Canada Inc. (CA) 4/17/2019 Abba Jeffreys Affiliated Monitoring 4/14/2019 Latisha Jenkins UAS 2/28/2019 Tatia Jenkins Securitas Electronic Security 3/28/2019 Michelle Jenner Atlas Security Service, Inc. 4/6/2019 Amy Johanson Kings III of America 3/12/2019 Carrigan Johnson Avantguard Monitoring Centers 4/10/2019 Jennifer Johnson VRI 2/11/2019 Kristy Johnson Central Security Group Nationwide, Inc. 4/2/2019 Luke Johnson Avantguard Monitoring Centers 4/3/2019

Summer 2019

Pashun Johnson Raven Jones Shynell Jones Starla Jones Madisen Joyner Aubree Kaleel Amanda Kays Aimee Keenan Arvesha Kelly Cedrick Kelly Carlee Kelso Corey Kennedy Esther Kim Natalie Kimball Arthur King Melissa King Alise Kirkpatrick Harry Knepper Sarah Knight Lisa Koepsell Emmallee Kohler Steven Kolars Gilbert Kuhn Jennifer Kungle Tiffani Kutz Alexandre Lachapelle Danzavian Lamb Kylee Landon Alexis Lanier

Alex Laos Renelle Lapointe Hanna Larsen Danielle Layton Laken Ledek Alison Lee Bruce Lee Candyce Lee Miranda Lewis Ronnesha Lewis Brandon L’Heureux Tiffini Lindsay Jacob Litster Shelby Lloyd Desiree Logan Michael Lohman Josef Lohmann Roxanne Lomibao Alyssa Lomovsky John Long Lauren Lopez Kateena Lowe Tracy Lowry Justice Loyd Aimee Lozano Benjamin Ludlow Jordan Lumbard Ivan Luna Keefer Lynds Maria Macias Salinas Kaylyn Macleod Williams Macua Jay Maire Joshua Maldonado Crystal Malmstrom Natalie Malo Irving Marino Colton Martin Ryan Martin Stephanie Martin Desserei Martinez Gabriel Martinez Isaac Martinez Marcos Martinez Sharhea Martinez Claudia Mascorro Fadwa Matqoune Kevin Matthews Joshua Maxwell

Chrysten Maydak Jordyn McCleave Hailey McCormick Sarah McDonnell BreTavia McGriff

Graduated

National Monitoring Center 4/23/2019 Ackerman Security Systems 4/4/2019 Macys 2/22/2019 VRI 2/6/2019 Vivint, Inc. 4/7/2019 VRI 4/12/2019 Barcom 4/27/2019 Vivint, Inc 4/23/2019 Vivint, Inc. 4/24/2019 Affiliated Monitoring 4/15/2019 Avantguard Monitoring Centers 4/22/2019 Avantguard Monitoring Centers 4/18/2019 Redwire 4/18/2019 Avantguard Monitoring Centers 4/23/2019 Vivint, Inc. 4/17/2019 VRI 2/26/2019 Kings III of America 4/26/2019 Securitas Electronic Security 4/26/2019 Avantguard Monitoring Centers 4/17/2019 iWatch Communications 2/8/2019 Avantguard Monitoring Centers 3/6/2019 Vivint, Inc. 2/15/2019 Vivint, Inc. 4/14/2019 Securitas Electronic Security 3/15/2019 Security Central Inc. 2/26/2019 ADT Canada Inc. (CA) 4/2/2019 THRIVE Intelligence 3/11/2019 Avantguard Monitoring Centers 4/23/2019 Safeguard Security a Division of SAFE Alarms 2/23/2019 Nationwide Digital Monitoring Co. 4/3/2019 ADT Canada Inc. (CA) 4/5/2019 Avantguard Monitoring Centers 4/20/2019 Avantguard Monitoring Centers 4/17/2019 Avantguard Monitoring Centers 4/26/2019 VRI 3/15/2019 Vivint, Inc. 2/9/2019 CenterPoint Technologies 4/15/2019 Securitas Electronic Security 4/26/2019 THRIVE Intelligence 4/17/2019 Avantguard Monitoring Centers 4/29/2019 FE Moran 2/9/2019 Avantguard Monitoring Centers 4/22/2019 Central Security Group Nationwide, Inc. 4/12/2019 THRIVE Intelligence 3/12/2019 Vivint, Inc. 4/9/2019 Vivint, Inc. 2/17/2019 Sony 3/11/2019 Statewide Central Station 3/8/2019 Interface Security Systems 4/30/2019 Midwest Central Dispatch 4/29/2019 Washington Alarm 3/29/2019 Vigilante Security, Inc 4/22/2019 Security Partners, LLC 2/14/2019 Avantguard Monitoring Centers 4/19/2019 Avantguard Monitoring Centers 4/17/2019 Avantguard Monitoring Centers 3/5/2019 Superior Central Station Inc. 3/26/2019 Northern911 (CA) 4/6/2019 Interface Security 2/5/2019 Paladin Technologies (CA) 3/3/2019 Life Alert Emergency Response 3/25/2019 Avantguard Monitoring Centers 4/15/2019 Kings III of America 4/8/2019 Avantguard Monitoring Centers 3/26/2019 Avantguard Monitoring Centers 4/12/2019 Nationwide Digital Monitoring Co. 3/27/2019 Avantguard Monitoring Centers 4/9/2019 Securitas Electronic Security 4/11/2019 Avantguard Monitoring Centers 4/17/2019 Life Alert Emergency Response 4/20/2019 Security Central Inc. 2/15/2019 Avantguard Monitoring Centers 4/19/2019 Vivint, Inc. 3/9/2019 Security Solutions Inc. 4/4/2019 Life Alert Emergency Response 3/22/2019 ADT Canada Inc. (CA) 3/18/2019 Vigilante Security, Inc 4/20/2019 Safeguard Security a Division of SAFE Alarms 3/8/2019 CPI Security Systems, Inc. 3/29/2019 Avantguard Monitoring Centers 4/15/2019 Vivint, Inc. 4/4/2019 Guardian Protection Services 2/8/2019 THRIVE Intelligence 4/16/2019

First Last

Company

Graduated

Justin McGuigan National Monitoring Center 3/15/2019 Octavia McIntyre Nationwide Digital Monitoring Co. 4/2/2019 Brescha McMiller Ackerman Security Systems 3/15/2019 Tina McNamara Electronix Systems CSA, Inc. 2/5/2019 Mary Meagher Avantguard Monitoring Centers 4/11/2019 Amira Mekaddem ADT Canada Inc. ( CA)4/5/2019 Roberto Melendez Genesis Security Services, Inc 3/8/2019 Andrew Meneilly Vanguard of Evansville Inc 3/24/2019 Beau Merrill Avantguard Monitoring Centers 4/19/2019 Daniel Mesa VRI 2/15/2019 Jason Miller American Burglary & Fire, Inc. 3/15/2019 Savanah Miller Avantguard Monitoring Centers 4/22/2019 Emily Mills Ackerman Security Systems 4/12/2019 Angelica Miranda Affiliated Monitoring 4/8/2019 Aris Miranda Allied Universal Security 2/27/2019 Jessica Mireault ADT Canada Inc. (CA) 3/14/2019 Chris Mitchell Avantguard Monitoring Centers 4/19/2019 Brittany Mnichowski Security Solutions Inc. 4/22/2019 Karline Moise Alarm Specialist Corp 4/29/2019 Tawana Mole Savannah River Nuclear, LLC 3/26/2019 Kimberly Molina Central Security Group Nationwide, Inc. 4/18/2019 Nick Montano Security Solutions Inc. 4/4/2019 Soroya Montgomery Kings III of America 4/3/2019 Tina Moore Huronia Alarm & Fire Security, Inc. (CA) 4/23/2019 Lacoya Morgan National Monitoring Center 3/14/2019 Alitash Morrison Macy’s 3/7/2019 Andre Mosley Interface Security 3/22/2019 Eimy Mosquera Security Solutions Inc. 4/11/2019 Ethan Moulton Avantguard Monitoring Centers 4/18/2019 Melissa Mounteer Vivint, Inc. 4/4/2019 Alyssa Mova Kroger Central Alarm Control 4/5/2019 Gloria Mullins FE Moran 2/4/2019 Miguel Angel Munayco Morillo ADT Canada Inc. (CA) 4/2019 William Munday Vigilante Security, Inc 4/3/2019 Michelle Myers UAS 2/28/2019 Amy Myrick Mutual Security Services 4/9/2019 Heath Nagle Vector WEST 2/12/2019 Fredy Najarro Life Alert Emergency Response 4/30/2019 Ekta Narayanaparambath ADT Canada Inc. (CA) 3/13/2019 Arlette Ndjiapanda ADT Canada Inc. (CA) 2/7/2019 Austin Neal Quinte Kawartha Alarm Systems (CA) 2/1/2019 Kayla Neighbors Life Alert Emergency Response 3/30/2019 Dahpree Nelson Dynamark Monitoring 4/3/2019 Savannah Neville Vivint, Inc. 2/18/2019 Brandon Nielson Avantguard Monitoring Centers 4/9/2019 Christopher Nitka VRI 2/22/2019 Steve Nolan Checkview Corporation 4/25/2019 Geneva Norman AT&T 4/11/2019 Kayla Norris Interface Security 3/5/2019 Ronda Norsworthy Kings III of America 3/27/2019 Bruce Norton ADT Canada Inc. (CA) 3/21/2019 Christian Noubi Affiliated Monitoring 4/9/2019 Emily O’Brien Avantguard Monitoring Centers 3/7/2019 Emily O’Brien Damar Security Services/

Security Response Center (CA) 2/21/2019 Max Ogden Avantguard Monitoring Centers 4/17/2019 Wyatt Ogden Avantguard Monitoring Centers 4/18/2019 Christian Okojie Time Warner Security 3/15/2019 Michael Olanrewaju ADT Canada Inc. (CA) 2/15/2019 Britney Olive Northern911 (CA) 4/18/2019 Travis Oliver Securitas Electronic Security 3/8/2019 Joseph Olson Avantguard Monitoring Centers 4/26/2019 Dominique Omoregie Acadian 2/22/2019 Carlos Ordaz Kings III of America 4/7/2019 Tanis Orme Avantguard Monitoring Centers 4/8/2019 Sean O’Rourke Security Engineers, Inc. 4/4/2019 Diana Otero VRI 2/14/2019 Adam Packer Avantguard Monitoring Centers 2/5/2019 Kishana Page Ackerman Security Systems 3/20/2019 Josh Palmer Avantguard Monitoring Centers 4/27/2019 Nicole Paredes Avantguard Monitoring Centers 4/17/2019 Emily Parent Huronia Alarm & Fire Security, Inc. (CA) 4/28/2019 Marcie Parker VRI 4/3/2019 Brent Parks Security Partners, LLC 2/12/2019 Amar Parmar Vancouver Fire & Security (CA) 2/10/2019 Megan Patterson Vivint, Inc. 4/28/2019 Viveca Patterson Kings III of America 3/14/2019 Krissy Patton National Monitoring Center 3/15/2019 Christopher Payne Interface Security Systems 2/8/2019 Jamal Payne Redwire 2/6/2019 Zackary Pedersen Avantguard Monitoring Centers 4/25/2019 Myranda Pedigo AZ Security Control 3/7/2019 Caleb Pehrson Avantguard Monitoring Centers 4/19/2019

Level 1 Graduates, cont. on page 30

Summer 2019 www.tma.us l TMA Dispatch | 29

LEVEL 1

First Last Company

LEVEL 1

First Last Company

Graduated

First Last

Company

Andrea Pena Maria Pena David Pence Akidda Percy Douglas Perez Devin Perkins Samantha Perkins Kristyn Perry Shawn Peters Fatima Pettway Alexis Phillips Kevin Piscil Richard Pladies Stephanie Pott Angeline Presson Chantel Price Sarah Prince Miguel Quintanilla Amber Quispe Jeanette Ragatz Patricia Ramirez Martha Ramsdell Katie Randall

Briel Ranker Kenyetta Reeves Sandra Reil Steve Remington Margaux Reynolds Tina Rigel Amber Ripley Joshua Rivera Jason Rivet Ashley Robbins Darlyne Robbins José Roberto Celeste Robillard Robin Robinson Ericka Robinson Alexandra Rodriguez Alexandra Rodriguez Elizabeth Rodriguez Jonathan Rodriguez Al-Tamasia Rogers Jonathon Rogers Luis Eduardo Rojas Arcila Tyleigh Roper Angelee Rosario Torres John Rose Linda Rose David Rostkowski Sarisha Rouse Regina Rowe Nader Saeidi Faez Leah Salzman Anthony Sanchez Lindsay Sanders Shellon Sandy Carlos Santana Ramirez Angelica Santos Aaron Schafer Garrett Schaffer Kristen Scherrer Travis Schipper Lisa Schneider Sarah Schrama Alexis Scott Corey Scott Darryl Sevier Faizah Sharp Jean Shinkle Tashi Short Amber Shultz Idrees Siddiqui Nicholas Simms Hayden Simons

Monique Sims Amy Skura Craig Small Chris Smith DeAnna Smith Jared Smith Jennifer Smith

4/16/2019 2/4/2019 3/28/2019 4/4/2019 4/25/2019 4/18/2019 4/19/2019 2/4/2019 4/24/2019 4/25/2019 3/8/2019 2/10/2019 3/25/2019 4/9/2019 4/16/2019 4/16/2019 4/22/2019 2/3/2019 4/29/2019 4/15/2019 4/2/2019 4/30/2019

Logan Savanna Tiarra Riley Mary Holly Stacey Towanda Verniesha Kristi Emma Jessie Ivy Tanya Ashlee Deneen Andrew Paul Mina Alexis Treasure Ariana D’Asia Joshua David Megan Shari Jenny Antonia Jennifer Adline Trevor Daric Toni Vinicius Whilmarie David Rachel Jerri Mikeal Jaeniene Cody Jayemi Erik Jason Raysene Elezuo Elizabeth Angela Aima Joyce Keleni Gabriel Ivette Baleigh Charlie Aimee Lucille Hector Yariandalee Vivian Janae Christelle Tyler James Miya Pamela Nya Berend Robert Lori Kimberly Jeremy Tylin Steve Amber Johnathan Hannah Ashley Bryan Richard Cynthia Mia Alan

Amherst Alarm, Inc. 3/25/2019 VRI 3/17/2019 Acadian 2/19/2019 Kroger Central Alarm Control 3/25/2019 Avantguard Monitoring Centers 4/25/2019 Centralarm 3/21/2019 Gillmore Security Systems Inc. 4/29/2019 AT&T 4/10/2019 Interface Security Systems 4/17/2019 Avantguard Monitoring Centers 4/9/2019 iWatch Communications 4/16/2019 Northern911 (CA) 3/12/2019 Avantguard Monitoring Centers 4/24/2019 Macys 2/22/2019 Avantguard Monitoring Centers 3/27/2019 Universal Monitoring, LLC 3/9/2019 Vector EAST 4/22/2019 TriCorps 4/21/2019 CPI Security Systems, Inc. 2/20/2019 Avantguard Monitoring Centers 4/24/2019 National Monitoring Center 3/14/2019 Interface Security 3/22/2019 Monitoring America Alarm Co-Op 3/11/2019 Vivint, Inc. 4/27/2019 Centralarm 2/27/2019 Kings III of America 4/2/2019 Interface Security Systems 4/30/2019 Avantguard Monitoring Centers 4/30/2019 Ackerman Security Systems 3/10/2019 Vivint, Inc. 2/21/2019 ADT Canada Inc. (CA) 4/2/2019 Vivint, Inc. 4/4/2019 Affiliated Monitoring 4/11/2019 TriCorps 4/26/2019 Paladin Technologies (CA) 4/11/2019 GMST 3/28/2019 Central Security Group Nationwide, Inc. 4/23/2019 Habitec Security 3/16/2019 Vanguard of Evansville Inc 3/11/2019 Quinte Kawartha Alarm Systems (CA) 2/6/2019 Centralarm 3/4/2019 Interface Security Systems 4/30/2019 National Monitoring Center 2/18/2019 Avantguard Monitoring Centers 3/3/2019 National Monitoring Center 4/19/2019 Kings III of America 4/26/2019 ADT Canada Inc. (CA) 2/14/2019 Vivint, Inc. 4/18/2019 VRI 2/17/2019 ADT Canada Inc. (CA) 2/13/2019 Avantguard Monitoring Centers 4/18/2019 Avantguard Monitoring Centers 3/26/2019 Life Alert Emergency Response 4/3/2019 Avantguard Monitoring Centers 4/11/2019 Northern911 (CA) 4/4/2019 Vivint, Inc. 2/11/2019 Vivint, Inc. 4/25/2019 Affiliated Monitoring 4/8/2019 GMST 3/29/2019 Genesis Security Services, Inc 4/24/2019 AT&T 4/10/2019 ADT Canada Inc. (CA) 4/17/2019 Securitas Electronic Security 2/22/2019 Wegmans Asset Protection 4/20/2019 Ackerman Security Systems 4/7/2019 Securitas Electronic Security 3/15/2019 Affiliated Monitoring 4/24/2019 Gillmore Security Systems Inc. 3/24/2019 Avantguard Monitoring Centers 4/16/2019 Blackline Safety (CA) 4/29/2019 Vivint, Inc. 4/15/2019 Life Alert Emergency Response 4/1/2019 Avantguard Monitoring Centers 4/18/2019 Central Security Group Nationwide, Inc. 4/22/2019 Securitas Electronic Security 4/26/2019 Allied Universal Security 2/20/2019 Quick Response Monitoring 3/26/2019 Avantguard Monitoring Centers 3/26/2019 Avantguard Monitoring Centers 4/22/2019 Affiliated Monitoring 4/9/2019 Interface Security Systems 2/6/2019 Vector EAS 2/26/2019 Avantguard Monitoring Centers 2/27/2019

Life Alert Emergency Response Brinks Home Security Quick Response Monitoring Central Station, Inc. Alarm Specialist Corp U.S. Monitoring, Inc. Vivint, Inc Vector EAST Wal-Mart Alarm Central Security Solutions Inc. Interface Security Systems Vivint, Inc Johnson Controls Engineered Protection Systems, Inc. TriCorps Blue Ridge Monitoring Avantguard Monitoring Centers Brinks Home Security Avantguard Monitoring Centers Affiliated Monitoring Valley Security & Alarm TriCorps Damar Security Services/ Security Response Center (CA) Avantguard Monitoring Centers Ackerman Security Systems Paladin Technologies (CA) Quinte Kawartha Alarm Systems (CA) Vivint, Inc. Alarm Specialist Corp VRI First Alarm Northern911 (CA) Avantguard Monitoring Centers Central Security Group Nationwide, Inc. Genesis Security Services, Inc Northern911 (CA) Central Security Group Nationwide, Inc. Central Security Group Nationwide, Inc. Macy’s GMST Avantguard Monitoring Centers Security Solutions Inc. Affiliated Monitoring Avantguard Monitoring Centers ADT Canada Inc. (CA) Central Security Group Nationwide, Inc. Genesis Security Services, Inc Per Mar Security Services Dynamark Monitoring Avantguard Monitoring Centers Tech Systems Inc VRI National Monitoring Center Paladin Technologies (CA) Avantguard Monitoring Centers Avantguard Monitoring Centers Mutual Security Services Genesis Security Services, Inc Kings III of America Walden Security Avantguard Monitoring Centers Central Security Group Nationwide, Inc. Kings III of America Central Security Group Nationwide, Inc. American Burglary & Fire, Inc. Redwire Vigilante Security, Inc Interface Security Systems Macys Kings III of America Time Warner Security One Home and Safety Acadian Avantguard Monitoring Centers Safeguard Security a Division of SAFE Alarms Time Warner Security Security Solutions Inc. Johnson Controls Ackerman Security Systems Per Mar Security Services Avantguard Monitoring Centers Life Alert Emergency Response

30 | TMA Dispatch l www.tma.us

2/21/2019 4/12/2019 3/29/2019 4/30/2019 2/22/2019 2/13/2019 4/26/2019 3/19/2019 3/20/2019 3/9/2019 4/24/2019 4/26/2019 4/16/2019 3/12/2019 3/29/219 4/29/2019 3/5/2019 3/29/2019 3/1/2019 4/19/2019 4/15/2019 4/11/2019 4/11/2019 2/13/2019 3/27/2019 4/2/2019 2/20/2019 4/23/2019 3/5/2019 4/12/2019 3/15/2019 2/19/2019 3/27/2019 4/16/2019 4/17/2019 3/4/2019 4/3/2019 4/27/2019 2/27/2019 4/19/2019 3/19/2019 4/28/2019 3/14/2019 2/22/2019 4/28/2019 4/23/2019 2/21/2019 3/26/2019 3/15/2019 4/11/2019 2/22/2019 4/12/2019 3/7/2019 3/15/2019 4/16/2019 3/26/2019 4/19/2019 3/22/2019 4/10/2019 3/28/2019

Smith Smith Smith Snook Southwick St. Onge Stevens Stewart Stewart Stokes Straavaldson Strickland Stuart Stuckey Suiter Sutherland Suthern Tabeling Tadros Talbot Taylor Taylor Terry Thao Thomas Thomas Thompson Thomson Thorne Thurman Timothee Tirrell Tisdale Tomlinson Torres Torres Townsend Tracy Trautvetter Travers Trent Tucker Tucker Turley Turner Tyler Uduka Ulmer Underwood Unuigbe Valele Valladares Valladares Van Alfen Van Horn Vang Vang Vazquez Vega Vega Parrilla Velasquez Velombahiny Vincent Voigt Walker Walker Walter Lee Wamelink Ward Warran Warren Washington Waters Watkins Weaver Weinberg Welsh Wheatley Wheeler Whitaker White White Wilcox

Graduated

Level 1 Graduates, cont. on page 31 Summer 2019

LEVEL 1

Level 1 Graduates, cont. from page 30 First Last Company Graduated

First Last Company Graduated

Grace Jesse Chantez Tyler Vincent Sam Sylvester Kimberly Tamika Kayla Davis Tyler Jill Devin Emily

Candita Pajai John Steven Tiffany David Rory Alex Brian Eliza Andrew Elijah Brian Ryan Anthony

Wilkerson Wille Williams Williams Williams Willis Willis Wilsie Wilson Winn Wintle Witt Woehnker Womack Wright

Kings III of America 4/26/2019 Avantguard Monitoring Centers 4/18/2019 Quick Response Monitoring 3/27/2019 Kings III of America 3/30/2019 Paladin Technologies (CA) 2/7/2019 Avantguard Monitoring Centers 4/10/2019 Central Security Group Nationwide, Inc. 4/30/2019 Security Alarm Corporation 2/2/2019 Vivint, Inc. 2/18/2019 Avantguard Monitoring Centers 4/17/2019 Avantguard Monitoring Centers 4/23/2019 Interface Security 4/12/2019 Vivint, Inc. 2/13/2019 Kings III of America 4/3/2019 Avantguard Monitoring Centers 3/10/2019

Wyatt Xiong Yang Ybarra Young Zaffino Zahn Zamora Zapata Zaugg Zavlavsky Zeigler Zimmerman Zimmerman Zonts

VRI 3/29/2019 Central Security Group Nationwide, Inc. 3/21/2019 Thrivent Financial 4/9/2019 Affiliated Monitoring 4/21/2019 Security Partners, LLC 2/8/2019 Securitas Electronic Security 4/26/2019 AZ Security Control 4/25/2019 National Monitoring Center 4/26/2019 Vivint, Inc. 4/28/2019 Vivint, Inc. 4/4/2019 Security Solutions Inc. 3/29/2019 United Central Control 3/25/2019 Allied Universal Security 2/13/2019 Amherst Alarm, Inc. 3/24/2019 Avantguard Monitoring Centers 3/7/2019

French Canadian Spanish

Central Station Operator Level 2 Training Graduates First

Last Company

Graduated

Vanessa Adams COPS Monitoring - New Jersey 3/14/2019 Julio Aguilar COPS Monitoring - Scottsdale 3/14/2019 Christian Anaya COPS Monitoring - New Jersey 2/21/2019 Corey Baker Statewide Central Station 2/19/2019 Tobiana Beauvais Alarm Specialist Corp 4/26/2019 Erin Blodgett Doyle Security 4/25/2019 Sherri Brady Per Mar Security Services 3/21/2019 Brandon Busby Safe Systems 2/26/2019 Glen Carter Global Monitoring Solutions 2/27/2019 Shawn Castanick Amherst Alarm, Inc. 3/19/2019 Kevin Chaba Doyle Security 4/21/2019 Samantha Chalfy Alarm Specialist Corp 4/23/2019 Andrea Chamberlain Quinte Kawartha Alarm Systems (CA) 3/18/2019 Lisa Conibear Paladin Technologies (CA) 4/16/2019 Tanell Cooper COPS Monitoring - Texas 4/30/2019 Dora Correa Per Mar Security Services 3/7/2019 Jason Cribbs Security Equipment Inc 3/28/2019 Gilbert Cubias Sony 2/6/2019 Makayla Cutler Security Equipment Inc 2/25/2019 Renee Dambra COPS Monitoring - New Jersey 2/20/2019 Greg DiMuzio Fifth Third Bank 2/12/2019 Diane Fields COPS Monitoring - Scottsdale 3/29/2019 Melek Fraser Amalgamated Security Services Ltd. (TT) 4/19/2019 Kim Freeman Custom Communications Inc 2/7/2019 Haley Gift COPS Monitoring - New Jersey 2/16/2019 Anna Glushkov UAS 4/19/2019 Angelia Gomez CenterPoint Technologies 4/8/2019 Vanessa Gomez Alarm Detection Systems, Inc. 3/20/2019 Amanda Graf COPS Monitoring - New Jersey 3/17/2019 Alyssa Harward COPS Monitoring - Texas 3/19/2019 Amber Headley Alarm Specialist Corp 4/25/2019 Jorge Hernandez Sony 2/20/2019 Kirk Hixenbaugh Securitas Electronic Security 4/26/2019 James Holt COPS Monitoring - New Jersey 4/13/2019 Alisha Jackson Alarm Specialist Corp 4/23/2019 Christal Jackson COPS Monitoring - Boca Raton 3/28/2019 Latoya Jordan Central Monitoring Services 3/6/2019 Julie Jurich COPS Monitoring - New Jersey 4/28/2019 Justin Kalix UAS 3/11/2019 Faye Killer Time Warner Security 3/23/2019 Bryce Landry Commissionaires (CA) 2/28/2019

USA and international graduates completed February 1, 2019 to April 30, 2019

First

Last

Company Graduated

Candyce Roxanne Joel Marjorie Blake Frank Trent Theresa Karen Jacqueline Valerie Nadine Noah Jack Trudy Roberto Elya Christina Rachel Joseph Anna James Sanjay Brian Helene Patricia José Erin Kamisha Angelee Carlos Aaron Dylane DeAnna Kelly Brianna Sophie Cindy Vivian

Lee Lomibao Longcoy Louis Jeune Lynch Maldonado Malinowski Manheimer Marshall Martinez Mathis McComiskey McDonald McGuigan McManus Melendez Morgan Mueller Nunn Oramas Page Palma Patel Peterson Pierre Ramirez Roberto Rockett Roper Rosario Torres Santana Ramirez Schafer Simpson Smith Stambaugh Tabangcura Thomas Vasquez Vega Parrilla

CenterPoint Technologies Sony Centra-Larm Monitoring, Inc. COPS Monitoring - Boca Raton Tech Systems COPS Monitoring - New Jersey COPS Monitoring - Texas COPS Monitoring - Boca Raton Vancouver Fire & Security (CA) COPS Monitoring - Scottsdale Centra-Larm Monitoring, Inc. Centra-Larm Monitoring, Inc. COPS Monitoring - New Jersey Centra-Larm Monitoring, Inc. Centra-Larm Monitoring, Inc. Genesis Security Services, Inc COPS Monitoring - Texas COPS Monitoring - New Jersey The CMOOR Group COPS Monitoring - Texas Alarm Detection Systems, Inc. Verse Media Alarm Specialist Corp Alarm Specialist Corp COPS Monitoring - Boca Raton Valley Security & Alarm Genesis Security Services, Inc COPS Monitoring - Texas COPS Monitoring - Scottsdale Genesis Security Services, Inc Genesis Security Services, Inc Walden Security COPS Monitoring - Boca Raton Per Mar Security Services Security Equipment Inc COPS Monitoring - Texas Paladin Technologies (CA) Alarm Specialist Corp Genesis Security Services, Inc

4/22/2019 3/12/2019 2/14/2019 3/29/2019 3/1/2019 3/17/2019 2/26/2019 3/6/2019 2/8/2019 3/29/2019 2/7/2019 3/5/2019 2/10/2019 2/16/2019 2/1/2019 3/21/2019 3/3/2019 3/13/2019 4/12/2019 4/11/2019 3/18/2019 3/1/2019 4/23/2019 4/29/2019 3/1/2019 4/4/2019 4/24/2019 2/27/2019 3/25/2019 3/27/2019 3/21/2019 4/28/2019 3/1/2019 4/7/2019 3/25/2019 4/9/2019 2/22/2019 4/29/2019 4/24/2019

Summer 2019 www.tma.us l TMA Dispatch | 31

How do you train your new hires?

Engage and strengthen your new hire commitments with this manageable introduction to the industry. It provides an absorbing, inspiring e-learning experience. Seven modules feature current best practices through micro-learning, narration, and audio and visual examples for those with differing learning styles.

Course Modules Many of your fellow TMA members use Operator Level 1 Online training as part of their new hire orientation. TMA has carefully curated information that is critical to helping your new operators understand their contributions to supporting life safety and professional monitoring.

Module 1 Introduction to the Monitoring Industry Module 2 Technology Module 3 Effective Communication Module 4 The Monitoring Process Module 5 False Alarm Prevention Module 6 Industry Readiness and Monitoring Center Security Module 7 Monitoring Center Operator Code

of Excellence Bonus! Accredited in North Carolina, Oregon, Tennessee, Virginia and Alabama

Go to https://tma.us/education/operator-online/ to learn more.

Ready to purchase? Visit TMATraining.org. Training Manager Accounts are available upon request.

Train. Motivate. Advance.

Summer 2019 Advertising Index

The Monitoring Association extends their appreciation to the following advertisers for their generous support: Altronix, page 38 www.altronix.com

DMP, page 13 and belly band www.dmp.com

Axis, page 9 www.axis.com

IPtelX, page 11 www.iptelx.net

Bold Technologies, pages 2 and 25 www.boldgroup.com

NAPCO, page 44 (Back Cover) www.napcosecurity.com

Central Insurance Agency, page 17 www.ciainsures.com

Resideo, page 33 www.resideo.com

DICE Corporation, page 43 www.dicecorp.com

Tyco, page 5 www.tycosecurityproducts.com

The TMA Dispatch is published quarterly by The Monitoring Association (TMA). Send address changes to TMA, 7918 Jones Branch Drive, Suite 500, McLean, VA 22102 or to membership@www.tma.us. Subscription policy: Individual subscriptions are available without charge to TMA members. Back issues of the Dispatch are obtainable for $10, if available. TMA does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.

32 | TMA Dispatch l www.tma.us

Summer 2019

Your Bottom Line.

Simplified.

New AlarmNet® Simplified Packages As it has for over 30 years, AlarmNet has been helping the security industry protect millions of homes and businesses, while continually developing its world-class communications and cloud offerings to help dealers and central stations stay competitive.

Now, new simplified AlarmNet packages make service selection, programming and invoice processing much easier. There’s nothing like simplicity to help boost the bottom line.

For more information, please visit www.alarmnet360.com

© 2019 Resideo Technologies, Inc. All rights reserved.

Summer 2019 www.tma.us l TMA Dispatch | 33

Five Diamond, cont. from page 21 Life Alert Emergency Response, Inc. Encino, CA Date Certified: since 11/2014 Web: www.lifealert.com Life Safety Monitoring, LLC Munhall, PA Date Certified: since 01/2018 Web: www.mylifesafetymonitoring.com Merchants Alarm Systems Inc. Wallington, NJ Date Certified: since 11/2007 Web: www.merchantsalarm.com Midwest Central Dispatch Elk Grove Village, IL Date Certified: since 11/2015 Web: www.smgsecurity.com Moon Security Services, Inc. Pasco, WA Date Certified: since 03/2012 Web: www.moonsecurity.com Mutual Security Services New York, NY Date Certified: since 05/2009 Web: www.4mutual.com Nationwide Central Station Monitoring Corp.

Freeport, NY Date Certified: since 04/2007 Web: www.nationwidedigital.com Northern911 Sudbury, ON Date Certified: since 05/2014 Web: www.northern911.com Paladin Technologies Victoria, BC Date Certified: since 06/2016 Web: www.paladinsecurity.com Peak Alarm Company, Inc. Salt Lake City, UT Date Certified: since 02/2006 Web: www.peakalarm.com Per Mar Security Services Davenport, IA Date Certified: since 06/2005 Web: www.permarsecurity.com Quick Response Cleveland, OH Date Certified: since 10/2005 Web: www.quickresponse.net Safe Systems, Inc. Louisville, CO Date Certified: since 08/2004 Web: www.safe-systems.com Seacoast Security Inc. Rockport, ME Date Certified: since 05/2014 Web: www.seacoastsecurity.com

34 | TMA Dispatch l www.tma.us

Securitas Electronic Security, Inc. Uniontown, OH Date Certified: since 11/2003 Web: www.securitases.com

United Central Control San Antonio, TX Date Certified: since 08/2004 Web: www.teamucc.com

Security Alarm Corporation Port Charlotte, FL Date Certified: since 06/2012 Web: www.securityalarmcorp.com

Universal Monitoring, LLC Charlotte, NC Date Certified: since 02/2018 Web: www.fedorasecurity.com/ universal-monitoring

Security Equipment, Inc. Omaha, NE Date Certified: since 07/2004 Web: www.sei-security.com Security ONE Alarms, Inc Leamington, ON Date Certified: since 05/2014 Web: www.securityonealarm.com Security Solutions, Inc. Norwalk, CT Date Certified: since 12/2012 Web: www.securitysolutionsinc.com SecurTek Monitoring Solutions, Inc. Yorkton, SK Date Certified: since 05/2010 Web: www.securtek.com Spectrum Security, LLC East Syracuse, NY Date Certified: since 03/ 2011 Statewide Central Station Staten Island, NY Date Certified: since 06/2011 Web: www.statewidecs.com Superior Central Station, Inc. McAllen, TX Date Certified: since 06/2007 Web: www.superiorcentral.com Supreme Security Systems, Inc. Union, NJ Date Certified: since 12/2004 Web: www.supremealarm.com Telsco Security Systems Inc. Edmonton, AB Date Certified: since 02/2016 Web: www.telsco.com The Protection Bureau Exton, PA Date Certified: since 11/ 2007 Web: www.protectionbureau.com THRIVE Richardson, TX Date Certified: since 07/2013 Web: www.aus.com Total Monitoring Services, Inc. Sacramento, CA Date Certified: since 01/ 2012 Web: www.tmscentral.org U.S. Monitoring, Inc. Oklahoma City, OK Date Certified: since 08/2018 Web: www.usm-ok.com

Valley Security and Alarm Fresno, CA Date Certified: since 10/2017 Web: www.valleysecurityandalarm.com Vancouver Fire and Radius Security Richmond, BC Date Certified: since 07/2012 Web: www.vanfire.com Vanguard of Evansville Inc. Evansville, IN Date Certified: since 04/2016 Web: www.vanguardalarms.com Vector Security, Inc. (East) Plymouth Meeting, PA Date Certified: since 08/2003 Web: www.vectorsecurity.com Vector Security, Inc. (West) Warrendale, PA Date Certified: since 08/2003 Web: www.vectorsecurity.com Vigilante Security, Inc. Troy, MI Date Certified: since 05/2016 Web: www.vigilantesecurity.com VRI-The Care Center Franklin, OH Date Certified: since 04/2006 Web: www.vricares.com Vyanet Operating Group, Inc. Bend, OR Date Certified: since 12/2014 Web: www.vyanet.com Walmart Alarm Central Bentonville, AR Date Certified: since 06/2012 Wayne Alarm Systems Inc. Lynn, MA Date Certified: since 11/2003 Web: www.waynealarm.com Wegmans Food Markets, Inc. Rochester, NY Date Certified: since 04/2008 Web: www.wegmans.com WH International Response Center Rockford, MN Date Certified: since 12/2004 Web: www.whirc.com

Guardian, cont. from page 21

Since then, the program has grown to include more than 400 businesses and has already shown results in the area of improving community safety.

“Guardian Alarm has been connecting our existing customers--around 6,000 commercial customers in the City of Detroit--with the initiative to improve safety across the community and help Project Green Light achieve its goal of 500 participating businesses,” says Jason Tague, Director of Business Development and Strategic Accounts at Guardian Alarm.

“This project is the first public-private-community partnership of its kind, blending a mix of real-time crime-fighting and community policing aimed at improving neighborhood safety, promoting the revitalization and growth of local businesses, and strengthening DPD’s efforts to deter, identify, and solve crime.”

According to the Project Green Light website, violent crime incidents have been reduced by 23 percent year-to-date across all participating sites. Among the original eight participating sites, incidents of violent crime dropped by 48 percent in 2018, as compared to the number of incidents that occurred in 2015 prior to joining Project Green Light.

“It was our relentless commitment to our community that led us to support Project Green Light and help grow the number of participating businesses,” says Tague.

Summer 2019

ESX 2019 Leaves Attendees Inspired; Empowered for Greater Success More than 1,500 security professionals attended this year’s ESX in Indianapolis, IN. Attendees came from across the U.S. for four days of networking, education, and exhibits beginning Monday, June 3rd. .

ESX delivered an outstanding track of education programs in line with some of the most significant challenges facing its security industry professionals today.

TMA hosted its General Membership Meeting on Monday, June 3rd where committee leaders provided updates on key initiatives and staff facilitated the election of new officers and board of directors. The new slate will assume their duties as of the conclusion of TMA’s Annual Meeting, Oct. 12-16, in Napa, CA. To say that this year’s keynotes left attendees inspired would be a dramatic understatement. Each one shared real-life experiences and communicated lessons-learned and antidotes to motivate the audience to reach higher and farther in business and in life. On Tuesday at lunchtime, Dr. Rick Rigsby delivered his presentation, “Making an Impact.” Rigsby drew most of his message from his relationship with his high-school educated father. He offered simple words of advice on how to treat those that you meet each and every day. But, there was nothing simple about how giving others basic human respect would influence and impact the life of the giver.

Kevin Brown’s Wednesday keynote, “The Hero Effect”, was a deeply heartfelt reminder of how easy it is to make a difference in someone’s life. His words challenged attendees to recapture and harness the sense of having

super-powers as when we were children pretending to fly around with our cape tied securely around our necks.

To illustrate the power of making a connection with a customer, Brown relayed a story of an experience his family shared in Disney decades ago. In typical Disney fashion, a chef went above and beyond to meet his autistic son’s special dietary needs. The small, but magnanimous, gesture formed the basis for a lifelong friendship and a new chapter for Disney employee orientation.

On Tuesday, June 4th, TMA was pleased to host its Member Reception on the exhibit floor in its booth.

Member attendees and exhibitors enjoyed beverages, appetizers, and one another’s company. A special table was designated for TMA’s NextGen group to gather and network with one another. Robbie Apissoghomian, Alarme Sentinelle, was the winner of a $25 VISA card.

This year’s closing lunch panel was also quite riveting and thought-provoking. Panel facilitator LaGrange Police Department - Chief of Police Louis Dekmar, led a discussion with Indianapolis Motor Speedway - Director of Safety & Security Ted Fries and United States Secret Service - Assistant to the Special Agent in Charge Mindy Pretzman, on the topic of today’s top security threats. Officer Pretzman called on those security professionals gathered at ESX to work closely with their customers and to plan in anticipation of various potential threat scenarios when designing their security system.

A special note of gratitude to those TMA members who attended, spoke, exhibited, or sponsored ESX 2019. We look forward to seeing you at the TMA Annual Meeting and the Fall Operations Management Seminar (Fall Ops).

Register now for both events!

Summer 2019 www.tma.us l TMA Dispatch | 35

Passion and Hard Work Secret to Peak Alarm Success

Howe and Weakley families proudly celebrate five decades of delivering customer-focused security services with him as he responded to alarms. Julie remarked, “He was a one-man show!”

Over the years, Jerry welcomed members of his family to join the company. Today, Julie and her brother are employees, as are a hand-full of the now third-generation family members. You’ll find Howe descendants working in management, sales, marketing, and even in installation and service. The original company has now grown into three companies, which collectively make Peak Alarm the largest full-service security company in Utah. From 130 accounts to 15,000 accounts, the company continues to achieve success. The three Volkswagen vans have multiplied to 80 vehicles. “Our logo and our name are widely recognized throughout the state,” said Julie.

Naturally, the company has had its challenges over its 50-year history. Today, Don identifies low unemployment rates as one of his top challenges today. “There are more jobs than people,” expressed Don. Although competition is a constant challenge, Don and Julie noted that the newest trends in DIY products and systems hasn’t significantly impacted their business. “The products that we offer our customers for home security are equal to or better than what they can purchase elsewhere,” stated Don. The entry of cable companies into the intrusion business has presented some tough competition, as their bundled packages offer compelling value to homeowners.

Though some things have changed in the past five decades, Jerry, at 76 years-old, still comes to the office every day, including weekends. He knows each person on staff by name Pictured (l to r) in Peak’s Utah offices, Fred Johnson (Peak), Clint Beecroft (Peak), Julie Webber (TMA), and takes an active interest in their Celia Besore (TMA), and Julie Weakley (Peak) families. Aside from opening the daione of Howe’s two children, shared that her grandmother ly mail, reviewing contracts, and speaking directly with customers, Jerry dedicates his time, energy, and passion renamed the company Peak Alarm in reference to Utah’s to his on-site alarm equipment museum, which contains high peaks that surrounded the business. Howe worked 1,000’s of pieces. He actively collects and meticulously exceptionally long hours in the early days so much so maintains each piece in working order. Some of his equipthat his wife Gayle was afraid his children would forget ment dates back 130 years. who he was. “He had a real passion for his work,” said According to Marc Anthony, “If you do what you love, Julie. “He loved what he did.” To make sure the children stayed close to their father, Gayle placed a crib mattress in you’ll never work a day in your life.” It would appear that Jerry found the secret to success in business and the back of Howe’s work van and sent the children along much happiness in life. Here’s to the next 50 years!

On April 1, 2019, TMA member Peak Alarm marked its 50th anniversary. The Salt Lake City, Utah-based full-service security company began in 1969 with just 130 accounts and two Volkswagen vans. Peak Alarm Founder Jerry Howe purchased the security company after shortterm stints working as an armed guard for ADT and as an installer for Bay Alarm in California. According to Howe’s son-in-law and current Peak Alarm President and CEO Donald “Don” R. Weakley, Jr., then Bay Alarm President Everett Westphal challenged Howe on news of his new purchase, “Do they have crime in Utah?” Howe simply replied, “If not, I’m in trouble!” And so, as they say, the rest is history.

Jerry went ahead of his family to Utah where he met the security company owner on the side of a road to pick-up the keys to the vans and customer’s homes. Julie Weakley,

36 | TMA Dispatch l www.tma.us

Summer 2019

Proprietary Council, cont. from page 17

The security design team then looked into providing double camera angles; closer angles for investigations, and more zoomed-out angles to give the Security Command Center a broader view of the area. The addition of pan-tilt zoom cameras was also a huge help in allowing operators to see incidents in real time and do a virtual sweep of the area.

Having an in-house security team has also helped Puget Sound Energy reduce false alarms and even false dispatches. Puget Sound Energy has cut police dispatches since moving to an in house command center; in 2018 they dispatched police to just over one third of a percent of total alarms received (0.3%). Flores credited this drastic reduction to having an inhouse team that was able to “Build systems that an operator in the command center can verify through multiple means – cameras, access control verification, and working with an emergency contact. But even emergency contact-wise, we hardly have to call anybody. Most all the alarms that my team gets, we can verify inhouse because of the camera systems and installations that we make as a direct result of those discussions that we have in the design meetings.”

An 18-year veteran in the security industry, with monitoring and field work experience ranging from mall security management to the U.S. Department of Defense, Flores also recognized the importance of having realistic expectations of police resource manpower. “I can take my experiences from the field and understand how limited police resources are, and how important it really is that we do our due diligence in our command center to make sure that we’ve exhausted all resources before sending the police to an alarm.”

Security system design can get even trickier, however, when the chosen site is a popular recreation area or spread over rugged terrain.

Along with their regular office buildings where the majority of employees work, there are: service centers and operating bases where trucks and other materials needed by the field crew are held, electrical substations that provide electricity to neighborhoods, and generation facilities where electricity is made through water, wind or natural gas. “All of those different facilities have different protection needs. It can’t be one size fits all.

At some locations, nobody may go there for a month. Others, somebody is in there every day, Monday-Friday business hours.” Flores noted that some PSE facilities have produced a special kind of challenge as they are often also recreational areas. “You have the challenge of trying to protect what you don’t want people to be able to get to, while still allowing them to enjoy all the fun activities that are involved with waterfalls and hiking trails.” How do you design protection where you maybe can’t even put up a fence? Flores and team take on the task by finding alternative methods, “We look at those challenges with things like virtual fences; using beam detectors to kind of create a virtual fence to protect those areas. And then providing a supplement of camera views so that an operator can verify – is that a person going to that area, or is it a deer?” With so many various facilities of different sizes, and with different needs, Flores stressed that it is impossible to use a cookie cutter security design for every location.

“They all have their unique challenges!”

The TMA Proprietary Council welcomes engagement with companies in other member categories. To reach Richard Flores, IV, CPP or to join the Council, contact mtodd@tma.us.

“All...different facilities have different protection needs. It can’t be one size fits all.”

Malory Todd is TMA’s Member Services Manager and serves as the staff liaison to the Proprietary Council.

Congratulations to the TMA Members Named as SDM Magazine’s 2019 Top 100 1 ADT 2 Vivint Inc. 3 Brinks Home Security 4 Vector Security Inc. 5 Guardian Protection Services 6 Bay Alarm Company 7 Interface Security Systems Holdings Inc. 8 Safe Home Security Inc./ Security Systems Inc. 9 CPI Security Systems Inc. 10 Central Security Group Inc. [Alert 360] 11 Securitas Electronic Security 13 Kastle Systems International 14 Ackerman Security Systems 15 ADS Security L.P. 17 Alarm Detection Systems Inc. 20 Select Security [Security Partners] 22 Per Mar Security Services 24 American Alarm & Communications 33 FE Moran Security Solutions 36 Priority One Security Inc. [Blue Ridge (BRM)] 38 Kimberlite Corp.

40 Doyle Security Systems Inc. 41 Security Equipment Inc. 43 Matson Alarm Co. Inc. 49 Post Alarm Systems 50 Redwire LLC 52 Habitec Security 53 Supreme Security Systems Inc. 54 Sonitrol Great Lakes 57 A-Com Protection Services Inc. [United Monitoring Services, Inc.] 60 Gillmore Security Systems Inc. 61 Electronix Systems Central Station Alarms, Inc. 62 Scarsdale Security Systems Inc. 63 Richmond Alarm Company 64 The Protection Bureau 65 Amherst Alarm Inc. 66 Koorsen Fire & Security [Bought Vanguard of Evansville] 68 Valley Alarm 69 Washington Alarm Inc. 72 Security Systems of America 80 Moon Security Services Inc. 81 Custom Alarm 82 Fleenor Security Systems [ASG then Protection One/ADT] 84 Allstate Security Ind. 86 Yarnell Security Systems

Summer 2019 www.tma.us l TMA Dispatch | 37

WHEN ONE DOOR CLOSES,

ANOTHER OPENS.

INSTALLED IN FACILITIES GLOBALLY, STRIKEIT INTEGRATES WITH HIGH IN-RUSH PANIC BARS, LOW CURRENT MLR EXIT DEVICES, ELECTRIC STRIKES AND MAG LOCKS. PROVEN POWER AND PRECISE FUNCTIONALITY COUPLED WITH AN UNPARALLELED WARRANTY, EQUALS RELIABLE ACCESS 24/7.

ALTRONIX SECURES YOUR MOST CRITICAL INS AND OUTS.

ALTRONIX.COM

Summer 2019 www.tma.us l TMA Dispatch | 38

MADE IN THE U.S.A.

LIFETIME WARRANTY

Home Security Platforms and Smart Home Products

By Chris O’Dell, Research Associate, Parks Associates

The security industry remains the leading channel for smart home systems and services, putting security dealers in a unique position to benefit from demand for connected living. Interactive services, which provide the ability to monitor a security system via a smartphone, have become standard in new systems and continue to grow in adoption year-over-year. According to international market research firm Parks Associates, professionally monitored security systems with interactive services reached 70% at the end of 2018, up from 41% at the end of 2014.

Further, about 80% of security systems acquired in the past four years include interactivity. Building on the

conversion from legacy to interactive services, security system providers additionally offer smart home controls in their package tiers and individual devices that can be layered on top of those systems.

As adoption of interactive services has matured and become mainstream in recent years, recurring monthly revenue (RMR) growth has slowed. In addition, the introduction of new entrants (Frontpoint, SimpliSafe, Ring, and others) with low-cost, self-installed systems is putting downward pressure on RMR. Despite these trends, the integration of smart home products including lights, locks, and thermostats provides a significant opportunity for RMR growth going forward.

Among purchase intenders of security systems that come with or work with smart products, nearly 40% express an interest in adding smart home products to the system post-purchase. The most desired devices among those with high purchase intentions of a security system include video monitoring cameras (68%), smart smoke/CO detectors (57%), and smart door locks (56%). Not only do these households show a desire for add-on smart home devices, but our research also shows householders using their home security system as a smart home platform are more likely than households using other platform types to value the benefits of their smart devices. One of the leading security-based platforms, Vivint Smart Home, also allows customers to overcome upfront cost barriers of acquiring multiple smart home devices with its Vivint Flex Pay. Flex Pay allows subscribers to finance the upfront costs of services and devices, up to $4,000, over the length of the contract (42 months or 60 months) and customize their equipment package based on their loan approval amount.

Some dealers have discovered that monetizing smart home value prop-

ositions through recurring revenue becomes increasingly challenging as the benefit to the end user extends further away from security and life safety. Value propositions must shift from the traditional arming and disarming of a system to peace of mind experiences such as checking if the kids arrived home safely and checking home status at will.

Compelling use cases like these that resonate and move a consumer will help expand the market. This understanding is fueling success for top players in this space, such as Alarm. com, Comcast, and Vivint.

For more information about Parks Associates research, visit www.parksassociates.com.

Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services.

We’ve Moved!

TMA is settled in its new offices, which are located just a short distance from our previous location.

Please make a note in your contacts and share with others in your company.

Our new address is: 7918 Jones Branch Drive, Suite 510 McLean, VA 22102

Summer 2019 www.tma.us l TMA Dispatch | 39

TMA’s 2019 Excellence Award Winners Cover Story, cont. from page 1

Pictured (l to r): TMA President Ivan Spector; Kimberlite President Joey Rao-Russell, accepting for Sarah Murphy; and, SDM’s Laura Stepanek.

Manager of the Year Winner: Sarah Murphy, Sonitrol Finalists: Tracy Ernsam, Habitec Security and Patricia Morse, Richmond Alarm Company

Pictured (l to r): TMA President Ivan Spector; Charles White, Affiliated Monitoring; and, SDM’s Laura Stepanek.

Operator of the Year Winner: Charles White, Affiliated Monitoring, Inc. Finalists: Ciera Canon, Universal Atlantic Systems and Jane Starkey, Habitec Security

Pictured (l to r): TMA President Ivan Spector; Ben Perry, Universal Atlantic Systems; and, SDM’s Laura Stepanek.

Support Person of the Year Winner: Ben Perry, Universal Atlantic Systems Finalists: Adame Crowe, Alarm Systems, and Robert Rodriquez, Affiliated Monitoring, Inc.

Look for your company here in 2020.

Tell us what makes your Monitoring Center and its staff “excellent.”

Enter TMA’s 2020 Excellence Awards!

Nominations open in January 2020.

40 | TMA Dispatch l www.tma.us

Summer 2019

What if...

SIAC Didn’t Exist?

All across North America, the Security Industry Alarm Coalition (SIAC) is actively working with national and state (or provincial) law enforcement to reduce false alarms that result in false dispatches. SIAC maintains a liaison with law enforcement leadership—educating and empowering local alarm communities to proactively foster relationships before a crisis develops.

Imagine the bottom-line impact of alarm ordinances on your business if no one is working with law enforcement to protect your interests.

The important work our team undertakes each day across our country on behalf of the security industry is solely and generously supported by donations from industry associations, and manufacturers, and others. To continue to fulfill our mission, we need your help.

Support SIAC. Donate today at www.siacinc.org

Summer 2019 www.tma.us l TMA Dispatch | 41

Wireless Report, cont. from page 26

The database will enable any caller, such as an alarm company, to verify whether a telephone number has been reassigned before calling that number. The FCC provided a “safe harbor” from liability for callers who verify numbers in accordance with its rules. In response to concerns raised by AICC and others, the FCC attempted to set the parameters of the database to minimize its costs.

The Professional Association for Customer Engagement (PACE) and the Competitive Carriers Association, CTIA and USTelecom, jointly, have asked the FCC to modify certain aspects of the order. PACE has asked the FCC to eliminate the requirement that business landline and tollfree numbers be included in the reassigned numbers database. PACE also has asked the FCC to modify the regulation’s safe harbor language.

The Competitive Carriers Association, CTIA and USTelecom (Petitioners) filed a

joint petition asking the FCC to reconsider its decision to merge the administration of the reassigned numbers database with the North American Numbering Plan (NANP) administrator and pooling administrator functions under a single contract and a single administrator. The Petitioners contend that although the FCC apparently adopted this approach because it may be able to achieve efficiencies by merging the administration of the databases, this is not the case. Rather, the Petitioners argue consolidation will limit the

pool of potential vendors and that the functions performed by the databases are vastly different and consolidation would increase operational complexity.

The joint petition may impact the timing of the reassigned numbers database. The FCC had directed NANC to issue its recommendations by this summer for implementing and operating the reassigned numbers database, including a Technical Requirements Document, and recommended fee structure, and fee amounts. After the recommendations were put out for public comment, the FCC expected to incorporate the recommendations and any relevant comments into its decisions to contract with an Administrator. Accordingly, the joint petition may ultimately delay the establishment of the database.

AICC will follow this matter and report when it is released for comment later this year.

Half-priced dues time... is the very best time... to ask a friend to join.

www.tma.us/membership 42 | TMA Dispatch l www.tma.us

Summer 2019

43 | TMA Dispatch l www.tma.us

Summer 2019

Now Also Available on

Go LTE Cellular: Protect All Accounts & Panels TRADEUP MISSING POTS LINES

TRADEUP OLD RADIOS & NETWORKS

LTE

Network

TRADEUP NEW INSTALLATIONS

CONNECTED HOME BUSINESS/SMS COMMERCIAL FIRE

LTE

as low as

POTs lines are going away. Act Now, Go Cellular Free or get $100 Off StarLink LTE Cell/IP Communicators are the easy, lowest-cost alarm reporting solutions to protect all accounts & applications • Universal for any alarm panel brand, intrusion, connected biz or home &/or commercial fire (FACPs 12V and 24V), as low as FREE or under $49.95net with $100 Off using “StarLink Free for All” Program™ • Easiest Install - In under 15 minutes • Panel-Powered - no power supply to add on or bother with (no extra conduit either) - low current draw • Fire Dual Paths Save Time & Money - With 4 programmable EOLR zone inputs; 2 Form C relay outputs (eliminating the need for extra supervision modules), plus 2 Fast-FACP-Connect TelCo jacks • SMS Notifications & Remote programming or Up/downloading, Virtual Keypad App on top panel brands with StarLink Connect® (Honeywell®, ADT®, DSC®, Gemini®) • Reliable cell reporting to Any Central Station - Your account or a takeover - Directed to your choice of central • Better LTE Performance with Unique Signal Boost & Dual Diversity Antennae - Amplifies signals to work, even in fringe areas where others won’t - 2 antennae for null avoidance and best LTE signal strength available • Preactivated to ensure communication, saving onsite labor & time • Proven Reliability, Labor Savings & Class-Leading Technology OTA (over air) firmware upgrades • Compliant with Today’s Latest UL &/or NFPA 72 2019 Codes Get $100 Back on FireLink FACPs:

Save $100 on any StarLink Cell Communicator, on Every Tradeup, Commercial Fire, Connected Services or Intrusion: Just go LTE from POTs, old radios, old networks or even new construction

1.800.645.9445 | www.starlinkLTE.com It’s StarLink Tradeup Program-Eligible StarLink, StarLink Connect, StarLink Fire , Free for All , Signal Boost™ are trademarks of Napco. Other marks trademarks of their respective cos. *For Tradeup Incentive Program details see www.napcosecurity.com/starlink/starlink4gupgrade. ®

™

Summer 2019 www.tma.us l TMA Dispatch | 44