TMA Dispatch Winter 2017 by The Monitoring Association

SAVE THE DATE! WINTER 2017

The Monitoring Association

2017 TMA Annual Meeting

Wider Participation, Energized Attendees in Scottsdale

he third year of TMA’s three-year “reimagining” of its Annual Meeting was marked by high-quality education sessions, unmatched networking opportunities, and fresh, new energy infused by the large numbers of new members, first-time attendees, and “NextGen” participants who joined long-time attendees in Scottsdale, AZ. “What I really took out of the Author and futurist Jack Uldrich event was meeting key people from delivered the meeting’s keynote precompanies of all sizes in the security sentation, “Business as Unusual: Inindustry,” said Mike Baxter, Business novation and Global Trends—What’s Development Manager, Radius Secuin the Future?” He shared an anagram rity, a first-time attendee. ”Everyone for his key points, “Aha”: awareness, was eager to share what they do, what humility and action. He highlighted has made them successful as well as individual technologies that are just the issues they face in their business. starting to get noticed in the security The network I gained from one conmarket, such as augmented reality, ference has been invaluable facial recognition in smart and the speakers that we phones, and the increase See page 12 had access to were outin electric cars. Ulstanding.” drich recommended “The Annual that industry leadMeeting had great ers find a “reverse energy, a great mentor,” a younger vibe this year,” person who can TMA Releases said Andy Lowitt, provide a differNew Level 1 president, Lowent perspective, Operator Training itt Alarm. “Jack in order to see new Course Uldrich was a great trends and technolospeaker, probably one gies in a different light. of the best we’ve ever had.” And he urged attendees to

INSIDE:

regularly take time out of their schedules to think about the future. This kind of future-thinking, leadership-focused learning was pervasive throughout the Annual Meeting. Alper Cetingok, managing director, investment banking for Raymond James, shared reasons investors like the security industry. Rory Vaden, author and co-founder of Southwestern Consulting, gave leaders strategies for understanding procrastination and how it affects time management and productivity. Dean Zerbe, alliantgroup, managed to engage attendees in the implications of federal tax reform! Tom Kerber, director of IoT at Parks Associates, a research firm, presented research on trends in the home security space. Justin Smith, director of security at KORE Wireless, a global IoT solutions provider that connects devices across carrier networks, approached the topic of IoT device security and key considerations for attendees. The event concluded with a panel discussion on the legal implications of cybersecurity, ranging from how often an end user contract should be updated to opinions on the procedure to follow after a breach. Continued on page 14

TMA Leadership Changes • ASAP Growth • Introducing UL’s AlarmHUB • Fall Ops Report • New TMA Members • Five Diamond Companies • Regulatory Report • and more …

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Winter 2017

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PRESIDENT’S NOTE TMA Officers President Ivan Spector, Montreal, QC Secretary Graham Westphal, Pacheco, CA Treasurer Alan Gilmore IV, Cleveland, OH Vice Presidents Steve Butkovich, Charlotte, NC Morgan Hertel, Corona, CA Don Young, Boca Raton, FL Immediate Past President Pamela J. Petrow, Warrendale, PA

Dear Fellow TMA Members,

I am honored to write you for the first time as president of The Monitoring Association. At October’s TMA Annual Meeting in Scottsdale, I was inspired by the energy and commitment of the members present, in committee meetings, in education sessions, and engagement with each other. We are all part of such a vibrant and important industry! As I said in Scottsdale, I won’t be called Prime Minister, dues will not be payable in Canadian dollars, and you’ll probably never see me again in a tie. But while I am president of this great Association, I pledge to build on the efforts of my predecessor, Pam Petrow, to provide members with real value for their dues and participation, whether

TMA Staff

to individuals personally in their careers or in their businesses as they seek to move to the next level of success.

Executive Director Jay Hauhn Vice President of Membership and Programs Celia T. Besore, MBA, CAE Vice President of Marketing and Communications Elizabeth Welsh Lasko Vice President of Meetings and Conventions John S. McDonald Vice President of Education and Training Julie N. Webber Information Systems Manager Bryan Ginn Member Services Coordinator Malory Todd

One of the things we will focus on is how we communicate with our members and other industry participants. We’re going to be stepping up our efforts to get you the relevant information you need and in ways which you want to receive it. As we wind down 2017, TMA has an exciting announcement directly related to our mission to advance the professional monitoring industry through education, advocacy, and public safety relationships. Our NEW Level 1 Online Operator Training course is now available! The completely revised and revamped course is sure to set a new standard for excellence in training in our industry. We could not be more proud of it, nor more thankful for the volunteers who participated in its creation. We have already received great feedback – read all about it on pages 12-13. To get the most value out of your membership, I urge you to get involved with your association in whatever way works for you. But I believe it’s always beneficial to see your fellow members in person and one of our greatest strengths lies in networking. It’s not too early to save the dates for ESX 2018 (June 19-22 in Nashville) and the 2018 Annual Meeting (October 13-17 in Palm Beach). I look forward to seeing you and continue moving our association forward in 2018.

8150 Leesburg Pike, Suite 700 Vienna, VA 22182 703-242-4670; Fax 703-242-4675

Best wishes for a healthy and happy holiday season,

www.tma.us Our mission is to advance the p rofessional monitoring industry through education, advocacy, and public safety relationships.

Ivan Spector President, The Monitoring Association

Find program and registration information for TMA events at tma.us. 4 | TMA Dispatch • www.tma.us

Winter 2017

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www.tma.us • TMA Dispatch | 5

EXECUTIVE DIRECTOR’S REPORT

The Importance of Industry Standards & Codes By Jay Hauhn jhauhn@tma.us

s 2017 draws to a close, I’m pleased individuals will be critical to our inOur ultimate goal is to get to report that your association is creased effectiveness in codes and embracing our new mission statestandards issues. more members who are ment, as well as achieving the goals idenAlso, I’m sure you saw the recent knowledgeable fire protection tified by the Voice of the Customer iniCall to Action regarding the language and physical security tiative. You’ve already heard about our added to NFPA 72 in 2016 that facilprofessionals involved in the name change, our expanded memberitated a municipality’s ability to promany processes that directly ship categories, and the third year of our hibit UL-listed Central Stations from impact them. “reimagined” annual meeting. We also monitoring commercial fire alarms in a are focused on technology through the municipality. The code is now worded ASAP and FirstNet initiatives, and within AICC. Most exso that a Central Station can monitor fire alarms only if citingly, we’ve just released our all-new Online Operator it is approved by the AHJ. It is very unusual for a higher Level 1 Training course, a state-of-the-art product that is level of performance (a UL-listed Central Station) to be sure to be applauded by members and nonmembers alike. blocked, while allowing a lesser service. It may also raise Another area where we have been focusing our attenissues about fair competition. We asked members to have tion is codes and standards development that impact the company associates join NFPA and attend the June 2018 security and fire alarm industries. I believe it’s of critical Annual Meeting to participate in the 2019 code review importance that TMA members expand their engagement process. At press time, 40 companies have committed to in this arena. We have many members who sit on stando so. dards development committees, but it simply makes straOur ultimate goal is to get more members who are tegic sense to increase our involvement. TMA strategy is knowledgeable fire protection and physical security proto grow member participation to assure your interests are fessionals involved in the many processes that directly well represented when standards language that impacts impact them. Part of the program strategy with respect to you is deliberated. fire protection is to have members attend the NFPA conAs part of this strategy, TMA worked with NFPA this vention, attend educational sessions, and learn more about fall to nominate a representative for the Protected Premhow NFPA works. Only by participating can we assure that ises chapter of NFPA 72, the National Fire Code. Many we have influence in the processes designed to ensure the well-qualified members volunteered for consideration. In public receives the best life safety and security services addition, Rick Simpson, VP of Technical Services, Vector possible. Security, has been appointed to lead the TMA Standards Portions of this column also are featured in the December issue Committee, with Shane Clary, VP of Codes and Standards of SDM and on SDMmag.com. Compliance, Bay Alarm, stepping up to be co-chair. These

TMA CALENDAR ESX 2018 June 19-22 • Nashville, TN TMA Annual Meeting October 7-11 • Scottsdale, AZ TMA Fall Operations Management Seminar November • TBA Find all of TMA’s new social media sites at www.tma.us and get reconnected!

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Winter 2017

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ASAP UPDATE

More Milestones for ASAP:

Johnson Controls Goes Live with ASAP; Tennessee is 11th State to Connect The fall of 2017 capped off a year of impressive growth for the ASAP service. In a new milestone, Johnson Controls Building Solutions, North America went live with the city of Richmond, VA on September 18. “We are looking forward to being part of this industry transformation,” said Tony Mucci, Director of Product Management and Engineering for Johnson Controls Building Solutions, North America, “that will enhance the value of our business and our important relationships with emergency responders through the exchange of accurate data, reduction in dispatch time, and achieving awareness of an entire event from start to finish in a way that we have never had before.” ASAP benefits PSAPs by reducing 10-digit phone call volume from alarm companies; reducing 9-1-1 processing time from minutes to seconds; and eliminating errors and miscommunications from voice calls. These benefits translate to improved public safety outcomes. Union County, NC went live on September 21 with Vector Security, Rapid Response, Affiliated, and Vivint. Union County is the 28th agency in the U.S and 8th PSAP in North Carolina to join the ASAP program. On October 10, Loudoun County became the 29th PSAP in the U.S. and the second in the Washington, DC area to go live with the ASAP service. “This new system will eliminate call volume from alarm companies and transmit alarm information to our emergency communications center in three seconds, ultimately reducing the response times of first responders,” said Loudoun County Sheriff Mike Chapman. ASAP Active ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

ADS Nashville ADT Affiliated American Alarm Central Security Group CMS Doyle ESC Guardian Protection Johnson Controls Kings III Monitronics NMC Protection1 Rapid Response Safeguard Security Securitas US Stanley United Central Control Vector Vivint

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In Testing ■■ ■■

CPI Security Central/Lake Norman

Onboarding ■■ ■■ ■■ ■■ ■■

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AT&T AvantGuard Centra-larm FE Moran Guardian Alarm Co. of Michigan Kastle Systems LDS Church Peak Alarm Richmond Alarm SEI Watchlight

“In any emergency, response time and accuracy is critical,” said Chief Keith Brower with Loudoun County Fire and Rescue. “By directly transmitting the information all pertinent information goes directly to Loudoun’s first responders within seconds,” added Chief Keith Brower, Loudoun Fire and Rescue. Loudoun County went live with Vector Security, followed by Affiliated Monitoring, Rapid Response, rotection One, Guardian, Vivint, Monitronics, and ADT. And on November 1, Hamilton County/Chattanooga, TN became the 30th PSAP in the U.S. and the first in Tennessee to implement the ASAP service. Tennessee is the 11th state plus the District of Columbia now open for ASAP traffic. Nashville-based ADS Security was the first alarm monitoring company to go live with Hamilton County. “The district is very appreciative of ADS Security’s support and work in helping us bring this new technology to our citizens,” said John Stuermer, executive director for Hamilton County Emergency Communications District. “ADS demonstrated great leadership and commitment to providing the highest level of alarm service response to their customers. Additional alarm companies following ADS were Vector Security, Rapid Response, Vivint, Protection One, Monitrocis, Guardian Protection, Affiliated, and ADT. For more information on ASAP or to access ASAP resources (videos, webinars, training and outreach materials), contact asap@tma.us or 703-242-4670, or visit tma. us/asap.

PSAPs Online with ASAP ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

Morgan County, AL Chandler, AZ Tempe, AZ Washington, DC Boca Raton, FL Manatee County, FL Cary, NC Durham County, NC Guilford County, NC High Point, NC Johnston County, NC Kernersville, NC Union County, NC Wilson County, NC Monroe County, NY Delaware County, OH Bucks County, PA Hamilton County, TN Denton County, TX Grand Prairie, TX Highland Park, TX

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Houston, TX Williamson County, TX Henrico County, VA James City County, VA Loudoun County, VA Newport News, VA Richmond, VA York County, VA Dane County, WI

PSAPs in Testing or Implementation ■■ ■■ ■■ ■■ ■■ ■■ ■■

Phoenix, AZ Collier County, FL Sarasota, FL Alpharetta, GA Prince George’s County, MD Monroeville, PA League City, TX

Winter 2017

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www.tma.us • TMA Dispatch | 9

AICC REPORT

AICC Ghosts Among Us By Louis T. Fiore I recently read Ron Spiller’s article in the September 2017 edition of the CAA Mirror entitled “Ghosts Among Us” and was struck by it. In his usual eloquent, articulate writing style, Ron gives us a good view of the iconic people that were (and still are in spirit) with us. They were prominent in California and in the industry at large. Ron’s article inspired me to write a similar article regarding AICC. So, I asked him if I could borrow his theme. While it is not up to me to write such a tribute for TMA, SIA or ESA, I thought it appropriate, with Ron’s permission, to conjure up the ghosts that were so instrumental on the communications side of our industry and, therefore, AICC. Of course, I can only cover a few of these pioneers. I hope I do not offend anyone I miss in the process. While my list could be longer, some are still with us and I do not want to greatly exaggerate anyone’s death, to paraphrase Mark Twain. Where to start? Some of you may remember a presentation I made at a CSAA Annual Meeting in Rome some years ago. There I spoke of the influence of Samuel Morse, On September 7, the Alarm Industry Communications Committee hosted its fall meeting in Washington, DC and welcomed Rep. Greg Walden (R-OR), chairman of the Energy and Commerce Committee’s Subcommittee on Communications and Technology, who addressed the AICC members primarily on the issue of Net Neutrality. AICC members noted that they are participating in the comments process. Walden said his committee is “fully committed to finding a legislative solution that takes care of bad behavior but does not suppress innovation.” He noted that reauthorizing the FCC as an agency needs to happen before the Telecoms Act can be addressed. AICC members were able to ask questions and put forward their concerns as an industry of small businesses.

From left: TMA Executive Director Jay Hauhn, AICC Chair Lou Fiore, Rep. Greg Walden (R-OR), AICC lobbyist Bill Signer

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Guillermo Marconi, Alexander Graham Bell, Reginald Fessenden, William Shockley and many others who began what might be considered a technology revolution. Surely all these spirits pervade our every endeavor. But, for the alarm industry, the beginning for me was that George Smith Jr., who saw the need to use radio as a tool in our business. Working with Jeremiah Courtney, whose law firm later became Blooston and Mordkofsky, he petitioned the FCC and we were granted our current allocation at 460 to 470 MHz. While these channels were at first reserved for voice as primary, soon they asked for additional channels for the data transmission of alarm signals. They lobbied for and were granted an exclusive block of channels at 900 MHz. These were the so-called Multiple Address Channels. Back then this new allocation was way ahead of its time. Equipment was too expensive, so they were never used except for some test systems by ADT. These channels were soon gobbled up by others when the alarm industry lost its exclusivity. George and Jeremiah, in their gentlemanly styles, are making sure our use of wireless prevails. George was my mentor in my days of creating a wireless system for alarm transmission – “long range radio,” as we called it back then. As a newbie at ADT in the early 1970’s, I can remember our Vice President of Engineering, Tony Grosso, recounting the discussions from what was the forerunner of AICC. I was certainly impressed about what was happening. Imagine using radio rather than “Ma Bell’s” phone lines to transmit alarms! Is he at the AICC table chiding me to get our final independence from wire? Stan Lott was among the first to use wireless as a medium to transmit alarm signals. He watches over our frequency coordination effort as the first volunteer coordinator to have that position. Tom Smith later took over the reins of AICC. It was under his leadership that the offset frequencies at our 460 MHz allocation were devoted to data and the somewhat restrictive regulations on them were greatly reduced, making wireless easier to use. Jerry O’Brian, our next AICC chair, was a true visionary in that he saw the use of digital radio long before it took hold. Do Jerry and Tom both sit silently and observe at every AICC meeting? Later came John Pate, Steve Nelson of Honeywell, both of whom who served with me on NFPA 72 and were instrumental in making DACT a leading technology. Are they happy with what has happened to the use of DACT? I would think they were forward thinking enough that they Continued on page 34 Winter 2017

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TMA Releases New Operator Training Course, Sets a New Standard for Industry Training

onitoring center operators are the critical link between alarm notifications and first responder dispatch. Their performance level is crucial to positive outcomes. On November 10, The Monitoring Association released its all-new training course for monitoring center operators, created to address the challenges of 21st century monitoring. “We are pleased and proud to launch our new ‘Level 1’ training course,” said TMA President Ivan Spector. “Education has long been one of TMA’s key values to our members and to the industry at large. It’s written into our mission, to advance the professional monitoring industry through education, advocacy and public safety relationships. This new course has been created by TMA volunteers and staff with vast experience in the industry and in training, and it has been reviewed extensively by our industry vetting partners. We expect it to quickly be recognized as the gold standard in monitoring center operator training.” The new course is a manageable introduction to the industry through an absorbing, inspiring e-learning experience. It features current best practices for online

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learning including: ■■ Micro-learning ■■ Narration ■■ Audio and visual examples for those with differing learning styles Modules cover the complete monitoring process and reflect the most current technology capabilities and customer service practices in today’s most effective monitoring centers. The modules are: ■■ Module 1 – Introduction to the Monitoring Industry ■■ Module 2 – Technology ■■ Module 3 – Effective Communication ■■ Module 4 – The Monitoring Process ■■ Module 5 – False Alarm Prevention ■■ Module 6 – Industry Readiness and Monitoring Center Security ■■ Module 7 – Monitoring Center Operator Code of Excellence “The new Level 1 course is an excellent overview of, and introduction to, the industry,” said Jay Hauhn, TMA Executive Director. “The monitoring center operator is an integral part of the alarm monitoring process that keeps people and property safe. Our course is the foundation that operators need to successfully become part of that process.” “TMA sincerely thanks the volunteers who donated countless hours to envisioning and creating the new course,” continued Hauhn. “In particular, we thank Kate Brickner, Mary Jo Lakhal, Laurie Mitchell, and

Winter 2017

TMA member volunteers and staff celebrate the launch of the new Level 1 course at Fall Ops. From left: Laurie Mitchell, National Director CMS Services, Siemens Industry, Inc.; Kate Brickner, Corporate Trainer, Training and Development, Vivint; Caryn Morgan, Curriculum Designer, Manitou Elite Certification Mentor, Bold Technologies; Celia Besore, Vice President of Membership and Programs, The Monitoring Association; Mary Jo Lakhal, formerly Security Industry Senior Program Manager, West Safety Services; Julie Webber, Vice President of Education, The Monitoring Association

Caryn Morgan. Their expertise, dedication, and desire to improve and give back to their industry was inspiring and is exactly the kind of volunteer engagement that strengthens an association.” “The team focused heavily on not only what is important to the operator, but why it is important. In an industry that supports life safety, excellence must be a priority, and it starts with the proper foundation,” added Julie Webber, TMA VP of Education. The state of Oregon has already accredited the new course for state licensing. Other state accreditation efforts are in progress and will soon follow. The course will be available in French and Spanish next year.

“The new Level 1 Training course that has been developed by TMA and industry volunteers is a ‘game changer’ in the central station training world,” said John Brady, president of TMA-member TRG Associates and chair of the TMA Education Committee. “As trainers strive to continue to improve the level of professionalism, accurate response, and customer care within each member of their team, this interactive, online training course will significantly improve a monitoring center’s operator training onboarding process and elevate the training experience for its whole team.” For more information, visit www.tmatraining.org.

TMA Thanks the Following TMA Member Contributing SME Companies ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

Winter 2018 2017

Affiliated Monitoring Alarm Sentinelle American Alarm & Communications, Inc. Amherst Alarm AvantGuard Monitoring Centers Bold Technologies Bosch CPI Security Services DMP Doyle Security Systems Guardian Protection Services Innovative Business Software Kings III Emergency Communications Mytrex, Inc. OneTel Security Services Protection One

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Rapid Response Monitoring Services Security Central Siemens Sonitrol Security SSD Alarm Stanley Convergent Security Solutions TRG Associates United Central Control United Monitoring Services Vancouver Fire & Security Vector Security Vivint, Inc. Wayne Alarm West Safety Services NRTLs: ETL, FM Approvals, UL, LLC

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FROM THE

COVER

“A

s a longtime member of TMA and its predecessor, CSAA, we felt the 2017 Annual Meeting in Scottsdale was well structured with important topics affecting our industry today. The entire event was enjoyable, informative and very beneficial to our company’s future,” said Wayne E. Alter, Jr., chairman of the board, Dynamark Security Centers. “My wife Jill and I thoroughly enjoyed the experience and we look forward to participating at future TMA meetings and events.” “I have attended many conferences as a member of many organizations over the past 23 years,” said Jonathan Pine, CEO, Renova, a new member and first time attendees. “This is the first time I have been so openly welcomed by members and staff. Networking was a primary objective and was greatly facilitated by the programming and by all the TMA staff, board members, and members alike. They graciously introduced me to many members I hoped to meet as well as many others — all in the spirit of helping me and the TMA. Learning more about our industry — the second objective — came in giant gulps. The presentations and discussions with members gave me substantial insight into challenges faced and where the industry is going.”

The meeting included other opportunities to gather industry intelligence to help meet today’s — and future — business challenges, including a discussion of NFPA 72 at the general membership meeting, and the chance to engage with AHJ representatives at a special luncheon open to meeting registrants. And as always, the networking events were enthusiastically attended, especially a Western-themed evening where DMP associates were recognized for the best-dressed team. “I have personally found the TMA meeting to be a great venue for meeting other leaders within our industry — these relationships have consistently led to valuable conversations about common challenges and common opportunities for our companies,” said Steve Walker, Vice President Customer Service, Stanley Security Services. “The attendees are genuinely friendly people and are a pleasure to be with.” “I really enjoyed the TMA Annual,” said Ralph Ronquillo, Sales Leader, MAS.

[right] Morgan Hertel and Sascha Kylau with their TMA awards; [below] TMA “NextGen” attendees; [left] “Bird Security” provided by a Harris’s hawk at outdoor meals.

Pam Petrow, who became TMA Immediate Past President at the conclusion of the meeting, receives the commemorative TMA gavel from incoming President Ivan Spector. PHOTOS BY BRANDON FREEDMAN

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Winter 2017

“The speakers were very interesting and the focus on the future was really a great touch. I look forward to next year’s event in Florida.” It’s not too soon to mark your calendar for the next TMA Annual Meeting, October 11-17, 2018, in Palm Beach, FL!

Rapid Response’s Morgan Hertel Honored with Stanley C. Lott Award Morgan Hertel, vice president of Technology and Innovation for Rapid Response Monitoring Services, Inc. was awarded TMA’s highest honor, the Stanley C. Lott Memorial Award for Exemplary Service, Morgan Hertel addresses TMA members at the 2017 Annual following the presentation of the Lott Meeting. Award. This award was created to honor the memory of Stanley C. Lott, a TMA (CSAA) past president renowned for his above-and-beyond efforts to lead and financially support the Association through difficult times. “As always, the Lott Award was presented to a person who has demonstrated above and beyond commitment to our association and to the industry over a number of years,” said Pamela J. Petrow, then-president of TMA, who presented the award. “Morgan is someone who gives tirelessly of his time through committee work, responding on our digital community board, and in one-to-one consultation, all in an effort to improve our association and to educate others in the industry … including his competitors!” “Morgan is a chair or participant on numerous committees — not only TMA’s, but on SIA, ESA, AICC, PPVAR and UL groups,” Petrow continued. “I would guess that the majority of people present when we announced his name at the Annual Meeting have benefited from Morgan’s knowledge and wisdom, which he shares so generously. I am honored to be the president who presented Morgan with the Lott Award — it is richly deserved.” Hertel has been with Rapid Response since 2012. His work has led to many technological enhancements to the company’s infrastructure and the development of its west coast monitoring center in Corona, CA. He is well known throughout the industry, is a contributor to many industry publications and has served in various capacities in its education programs and in the development of standards. He is the chair of TMA’s Contract Monitoring Council and, in June 2017, was elected to the position of Vice President on the TMA Board of Directors. “This is really an honor and a privilege — not only to receive this award but to be here at the TMA Annual Meet-

Winter 2017

2017 ANNUAL MEETING

ing,” said Hertel. “One of the reasons I do what I do is a personal belief in the importance of giving back. I think many in our industry feel the same way. You give back to your community, church, faith, your industry that’s provided you with a great living over the last 40 years. I’m honored to receive this and it’s great to be recognized, but really it’s another opportunity for inspire other industry members and their kids and the people following behind us to start giving back.” Find out more about the Stanley C. Lott Award and view the list of recipients since 1991 at tma.us/stanley-c-lottaward/.

Onetel’s Sascha Kylau Receives TMA President’s Award, for Leadership in Education, Technology

Sascha Kylau (right) reacts to receiving the President’s Award from Pam Petrow.

Sascha Kylau, vice president of sales at OneTel Security, was awarded The Monitoring Association (TMA)’s President’s Award for service to the alarm industry at the 2017 Annual Meeting. “Part of TMA’s mission to provide education to our members that helps them meet today’s industry challenges. This year Sascha’s efforts as co-chair of the Technology Committee and member of the Education Committee have resulted in considerable advances toward that goal,” said Pamela J. Petrow, then-president of TMA, who presented the award. “He helped coordinate technology webinars open to all TMA members, spearheaded the Annual Meeting technology sessions that were a big attraction at our event, and assisted in the review of the Level 1 training course.” Petrow continued, “Sascha is a valued member of the TMA community. As the representative of our associate member Onetel, his enthusiastic participation in the initiatives of TMA make him a real partner and well-deserving of the President’s Award.” Sascha Kylau is the VP of OneTel Security and a frequent speaker and educator at industry events. He started as an engineer for Sur-Gard 20 years ago and has worked in the monitoring industry for his whole career. He is the current co-chair of The Monitoring Association Technology committee and is an active participant of the Alarm Industry www.tma.us • TMA Dispatch | 15

2017 ANNUAL MEETING

Communications Committee. He holds a Bachelor of Science degree in Electronics Engineering. “I would like to start off by saying thank you,” said Kylau upon receiving the award. “I am honored to be presented with this award by Pam Petrow. Not only do I consider Pam a friend but I look to her as a mentor; she has helped me to

President Pam Petrow (far left) and President-Elect Ivan Spector and Executive Director Jay Hauhn (far right) pose with the Cybersecurity Panel (from left): Timothy J. Pastore, partner with Duvall and Stachenfeld LLP, Sascha Kylau, vice president of sales at OneTel Security; Nathan Wilcox, Vivint chief compliance officer, and Jamie Barnett, partner with Venable LLP.

become the person I am today. I have had the privilege of serving this association for the past 19 years. I will continue to bring my knowledge to the table and assist the association in its education as we move forward in a constantly-evolving industry.” PHOTOS BY BRANDON FREEDMAN

From left: Dan Eggleston (IAFC); Mark Light (IAFC); Derrick Poarch (APCO); Harlin McEwen (IACP); TMA Executive Director Jay Hauhn; TMA President Pam Petrow; Leon Frederick (Nlets); Steve Correll (Nlets); Stan Martin (SIAC). Not pictured – Louis Dekmar (IACP).

TMA new members and firsttime attendees at a special reception with the TMA Board.

[left] Kimberlite’s Joey Rao-Russell and Vancouver Fire’s Joslyn Alderson; [lower left] Chief Harlin McEwen and Nlets’s Steve Correll; [lower righit] Lupe Carlos and Ken Gresty, from General Monitoring Services.

From left: Tracy Marines-Peters, Dean Zerbe, Whitney Brady, and Jennifer Groff of alliantgroup, a new TMA member company.

The DMP Team was “Best-Dressed” at Theme Night. 16 | TMA Dispatch • www.tma.us

Winter 2017

Remembering Past TMA President JUNE 19-22Joseph F. Duncan Sr.

NASHVILLETMA is saddened to report the death of Past President (1983-85) Joseph F. Duncan Sr. on May

3. A Veteran of World War II (in which he served on the Battleship USS South Dakota) and the son of a World War I Veteran, Joe was born May 11, 1927 in Birmingham, Alabama. As founder of Security Alarms and Services, he became recognized and honored for his business acumen, serving as president of then-Central Station Alarm Association as well as the National Burglar and Fire Alarm Association. He was named NBFAA’S “Man of the Year” in 1979. He helped found the National Council of Investigative Services, the Tennessee Burglar and Fire Alarm Association and was active in the International Association of Chiefs of Police. The family requests that remembrance in his name be made to Hope Hospice or Faith Presbyterian Church in Cape Coral, FL.

Evolutionary Monitoring: 2017 “Fall Ops” Offers Two Tours, Unique Learning Opportunity The 2017 Fall Operations Management Seminar will take advantage of its location near Chicago-O’Hare Airport to offer not just one but two exciting facility tours: the Underwriters Laboratories headquarters and the Five Diamond-designated Walgreens Security Operations Center. “Fall Ops” is the one industry event for monitoring center personnel presented by monitoring center personnel. “This event is my annual reload – a getaway to assess my current objectives, develop my goals and rethink my direction, all in the company of the industry’s best talent,” said Chris Newhook, Central Station Manager at American Alarm and TMA’s 2014 Excellence Award winner for Monitoring Center Manager of the Year. “2016 had a stellar line-up of speakers and timely topics ranging from ASAP-toPSAP, PERS monitoring, UL Standards updates, and a real show-stopper on Cyber security. All of this balanced perfectly with a selection of dynamic roundtable exchanges and lively break-off group discussions.” Attendees can expect the same quality at the 2017 event in Rosemont, IL, November 5-7. “TMA is my number one resource — my one-stop shop — for industry feedback, educational and operational best practices. As if this wasn’t enough, it also serves as the backbone of my peer network,” added Newhook. “For me, the culmination of their many collective efforts comes each year with the TMA Fall Ops.” Find registration and hotel information at www.tma.us.

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education programs. We were all recipients of his passion, tenacity and wit.” Donations in his memory are welcomed by the South Shore Alzheimer’s Society (Canada).

TMA’s Spector to Speak at CANASA Monitoring Symposium

TMA is pleased to support the 2017 CANASA Monitoring Symposium in Toronto October 17. TMA First Vice President Ivan Spector is among the featured speakers, as is TMA Video Committee Co-Chair Rob Baxter. Visit www.canasa.org for the preliminary schedule and registration information.

years ans

S E C UR I T Y Alarm Industry Leader Marc Mineau (1954-2017)

TMA is saddened to learn of the passing of our friend Marc Mineau, a passionate entrepreneur who worked for many years in the security field in Canada and the United States. He leaves a great legacy and many friends. He was a board member of TMA (then CSAA), national president of CANASA, president of SIA, and the intellectual architect of ALAS (Latin America Security Association). “We have all lost a great friend, champion and defender for our industry,” said TMA past president Ralph Sevinor. “I was fortunate to have had Marc as a true friend and also worked with him while he was president of SIA and I was president of CSAA [now TMA]. In our collaboration EDUCATION. of mutual associations was the seed capital for our online

ARE YOU PASSIONATE ABOUT WHAT YOU DO?

#passionatesecurity

Winter 2017

NETWORKING. EXPO.

JUNE 19-22, 2018 NASHVILLE ESXWEB.COM

www.tma.us • TMA Dispatch | 17

TMA NEWS TMA Leadership Changes At the conclusion of the 2017 TMA Annual Meeting in Scottsdale, on October 11, Ivan Spector, president of Montreal-based Sentinel Alarm, became the new president of the association. Pamela J. Petrow, president since 2015, assumed the role of immediate past president. In addition, Don Young, ADT; Morgan Hertel, Rapid Response; and Steve Butkovich, CPI Security, became vice presidents of the association and Alan Gillmore IV, Gillmore Security, became treasurer. The board voted to approve the appointment of Dan Jackman, LDS Monitoring, to the position of Proprietary Council Liaison. Jackman, who has served as co-chair of the Proprietary Council for the past year, fills the position vacated by Phil Hempen due to employment change.

The TMA Board of Directors, October 11, 2017. Front row, from left: Shannon Woodman, Ben Dickens, Bob Bonifas, Rick Sheets, Pam Petrow, Ivan Spector, Chet Donati; back row, from left: David Carter, Steve Butkovich, Alan Gillmore IV, Jay Hauhn, Morgan Hertel, Graham Westphal, Bob Bean, Nigel Spinks, Don Young, Steve Walker, Dan Jackman. PHOTO BY ELIZABETH LASKO

New TMA President Ivan Spector Kicks Off Term at CANASA Event

Symposium — appropriately enough, as he is TMA’s first Canadian president. The CANASA event focused on how the industry is reacting to the issues of self-monitoring and cybersecurity and the growing influence of companies like Amazon and Google on the home automation market. Spector addressed the participants on topics including disrupters, 3rd party stations, and threats and new entrants.

Rao-Russell, Simpson Take New Committee Leadership Positions TMA President Ivan Spector speaks at the CANASA Monitoring Symposium. Photo courtesy of SP&T News.

New TMA President Ivan Spector’s first public address as president was the week following the TMA Annual Meeting at the CANASA Monitoring 18 | TMA Dispatch • www.tma.us

Two TMA members have accepted appointments to leadership positions of important TMA committees. Joey RaoRussell, Pres-

ident and CEO, Kimberlite Corporation Sonitrol, will lead the Law Enforcement subcommittee of the Public Safety Liaison Committee. The PSLC advises the TMA Board on strategies for working with public sector organizations to forward monitoring industry goals. Vector Security VP of Technical Services Rick Simpson is the new chair of the Standards committee, which promotes and produces standards to help guide alarm companies in operating their monitoring centers within ANSI guidelines. Shane Clary, Vice President, Codes and Standards Compliance at Bay Alarm Company, will co-chair. Winter 2017

Winter 2017

www.tma.us • TMA Dispatch | 19

TMA NEWS

TMA and SSI Team Up to Spotlight Monitoring Center Technology with the “Marvel” Award The Monitoring Association and Security Sales & Integration announced “The Marvel” — the inaugural TMA/SSI Monitoring Technology “Marvel” Award. This new award will honor innovations in monitoring center technology. It will be co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee.

The purpose of the Marvel is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies. “We are pleased to team up with SSI to spotlight these innovators in our industry,” said TMA Technology Committee Co-Chair Steve Butkovich, who announced the award at the recent 2017 TMA Annual Meeting in Scottsdale, AZ. The Marvel will be presented

2018 TMA Excellence Awards

to one overall winner for the “best adoption of new technology to advance your business.” Submissions could include: ■■ Best implementation of video verification ■■ Best implementation of PERS monitoring ■■ Best technology to build efficiency in monitoring ■■ Best cybersecurity ■■ Best new business model ■■ Best migration to the cloud The winning monitoring center will be featured on the cover of the August 2018 Monitoring Issue of SSI; runners-up will receive mention inside the magazine as part of a feature article on the awards. The winner and runners-up will be recognized in front of their peers at ESX 2018 at one of the general sessions and featured on the TMA website and in TMA Dispatch. “Technology is consistently mentioned as one of the most important challenges our industry faces. The Marvel winner will receive recognition as a leader within the industry as well as to customers,” said Butkovich. Criteria for the award will be posted in late December 2017. Submissions will be accepted January 15 through March 15, 2018.

TMA Monitoring Center Excellence Awards

Is your company and your staff the best of the best? Get recognized for your efforts and success throughout the industry by applying for a 2018 TMA Excellence Award. Sponsored by SDM Magazine, these awards recognize outstanding FM Global, Intertek/ETL or UL-listed central stations and their exemplary personnel. Categories are:

2018

TMA Monitoring Center of the Year TMA Monitoring Center Manager of the Year ■■ TMA Monitoring Center Operator of the Year ■■ TMA Monitoring Center Support Person of the Year Winners receive extensive recognition in SDM and TMA Dispatch and acknowledgment in a special ceremony at ESX 2018. Entry deadline for 2018 is March 24. For more information, visit tma.us. ■■ ■■

20 | TMA Dispatch • www.tma.us

ESX 2018 Registration Is Open

The Electronic Security Expo (ESX) has already opened registration for 2018 (June 19-22 in Nashville, TN). ESX is the premier gathering place for professionals who are passionate about the business of electronic security and life safety. To open the event to even more industry professionals, ESX launched registration early, with budgeting season in mind. TMA co-owns ESX with ESA. ESX prioritizes peer-driven networking and training, offering extensive hands-on learning from experts and business thought leaders. Big enough to offer diverse product sets and intimate enough to allow for concrete business conversations to be had, ESX delivers an expo featuring the latest in products and service, comprising this $350 billion plus market.

“It takes people to drive profits,” said George De Marco, ESX Chairman. “At a time when market competition has never been fiercer, it’s important to invest in your people — to fuel their development. Launching registration early allows business owners and management to plan for ESX, while in budgeting mode. I urge you to think hard about professional development programming for you and your team — I’m confident there’s no other event that can deliver the same impact to your business.” The event promises to offer teams from electronic security and life safety companies the opportunity to gain meaningful exposure to new technologies, perspectives, ideas and best practices. Take advantage of ESX’s discounted pricing structure, offering registrations for the full-access ESX Premium Pass at just $199, to bring multiple associates from your company. Visit www.esxweb. com to register. Winter 2017

Software to protect your customers and strengthen your business. MASterMind EX is the next generation alarm-monitoring software that consolidates your existing processes and functions into one comprehensive system. Robust capabilities—including easy integration with third-party hardware and a modular design that enables extensive customization—allow you to reliably serve your customers while streamlining your business. Best of all, MASterMind EX is a low-impact transition from your current software, which helps ensure uninterrupted operations. Visit masmonitoring.com to learn more.

© 2017 United Technologies Corporation. All rights reserved. All trademarks are the property of their respective owners. MAS is part of UTC Climate, Controls & Security, a unit of United Technologies Corporation.

Winter 2017

www.tma.us • TMA Dispatch | 21

TMA NEWS

TMA Membership Spotlight

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TMA Members Services Oﬀered

■■

120%

100%

99%

99% 93%

Burglar 91%

89%

87%

85%

84%

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Fire 83%

Temperature

80%

Waterflow 69%

Elevator

60%

Access Control Video

40%

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Medical

35%

Connected Home Other

20%

■■

Carbon Monoxide

The Boeing Company United Monitoring Services, Inc. Universal Atlantic Systems, Inc. (UAS) Vet-Sec Protection Agency Vyanet Operating Group, Inc. Walmart Alarm Central

14%

Transportation 9%

Cyber

View TMA Webinars on Your Own Schedule

0% 1

Source: TMA Demographics survey

22 | TMA Dispatch • www.tma.us

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■■ ■■ ■■ ■■

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■■ ■■

■■ ■■ ■■ ■■ ■■ ■■

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CMS Monitoring Comporium SMA Solutions Inc. DGA Security Systems, Inc. Dillard’s Store Services, Inc. DMP Electronix Systems Central Station Alarms, Inc Guardian Alarm of Florida, LLC dba Guardian Hawk Security iWatch Communications, Inc. KELCOM - Security ONE Alarms Inc King Tsushin Kogyo Co, Ltd Monitoring America Alarm Co-Op Mytrex, Inc. NetOne, Inc Northern911 Paladin Security PasWord Protection Services Rapid Response Monitoring Services, Inc. Sonitrol Great Lakes Statewide Central Station TD Bank, N.A.

T MA

In late October, all member companies were mailed a letter from TMA Executive Director Jay Hauhn outlining 2017 TMA activities and accomplishments, along with the 2018 TMA Membership renewal invoice. Special thanks to Guardian Alarm Systems for being the first company to renew its TMA membership! Thanks also to the following members for renewing as of November 10, 2017: ■■ ADS Security, L.P. ■■ AES Corporation ■■ Alarm Detection Systems, Inc. ■■ All American Monitoring ■■ Allstate Security Industries, Inc. ■■ Altronix Corporation ■■ Amalgamated Security Services, Ltd. ■■ Atlantic Coast Alarm, Inc. ■■ BAE Systems ■■ Barnes Associates Inc.

■■

er ie

2018 TMA Membership Renewals

re Webin

Did you know that in 2017, TMA Members… ■■ Monitor 91% of the 2017 SDM 100 companies’ accounts? ■■ Occupy 30 of the top 50 slots, with a total of 51 of the SDM 100 companies being TMA members? ■■ Have greatly expanded the services they offer to their clients, beyond burglar and fire alarms (see above)? If you have not completed your TMA Demographic survey, there is still time to do so. Understanding who our members are and what they do is critical for TMA to be able to provide you with the programs and services you need to advance your business. Visit tma.us/tma-member-demographics-surveys/ -- or contact Celia Besore, VP of Membership and Programs at membership@tma.us or 703-242-4670 x. 18 to check if your company has responded or to receive the link by email.

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Have you missed any TMA webinars? Our “Signature Series” and “Tech Talk” webinars are archived in the TMA Members-Only section of our website. Watch them at your convenience and at no charge. Click on the “Members Portal” link under the “Membership” tab at tma.us. Recent topics include: ■■ Practical Uses of Analytics for Managing Your Business - June 2017 ■■ Expanding Central Station Functions beyond Alarm Monitoring - May 2017 ■■ Next Generation Firewalls February 2017 ■■ SD-WAN: What is it? And how can I use it to run a more efficient network? - January 2017 ■■ Cyber Security is a Business Risk (Not Just an IT Risk) November 2016 Do you need help accessing the Members Only section? Contact Malory Todd, Membership Services Coordinator, at mtodd@tma.us or at 703-242-4670 x. 24.

Winter 2017

SedonaOffice The #1 Financial Software for Security Companies

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From one Cleveland, Ohio company to another: “SedonaOffice gave us the tools to manage our business and take care of our clients to our high standards. Since choosing the software in 2010, our business has almost doubled, and our goal is to do it again over the next few years. SedonaOffice is one of the best decisions we ever made.”

Alan Gillmore IV President & Owner, Gillmore Security Systems

PERENNIAL SOFTWARE

For more information visit www.PerennialSoftware.com or call (440) 247-5602 www.tma.us • TMA Dispatch | 23

Winter 2017

TMA NEWS

2017 Fall Ops Brings Industry Professionals Together TMA’s Fall Operations Management Seminar, “the one industry event for monitoring center personnel presented by monitoring center personnel,” took place November 5-7 in Rosemont, IL. The event’s education program, with the theme “Evolutionary Monitoring,” focused on best practices in monitoring centers, including updates on the latest industry standards, staff management, software and equip-

ment news, and other operational best practices, processes and procedures. Among the sessions offered on November 7 was special preview of the new TMA Level 1 Training Course, officially released November 10 (see page 12). Participants were also treated to two extraordinary tour experiences: UL headquarters and testing laboratories and Walgreens’ Security Operations Center.

Attendees Praise Fall Ops “The visit to Walgreens Central Station was one of the agement Team Member. Wanda Griffith, Central Stamain reasons for coming,” said Elizabeth Wargacki, Vice tion Manager, The Protection Bureau, agreed: “I enjoyed President, Merchants Alarm Systems. seeing old faces and reconnecting. The “It was a great opportunity to see networking opportunities [at Fall Ops] firsthand how other stations have set are priceless.” 2017 Fall Ops up and how they operate. The HR and “As a relatively new SOC Manager, Employeetraining sessions were great the opportunity to get insights on how training programs. It was also good others are dealing with situations simto hear how proprietary companies ilar to mine is invaluable,” said Brian (like Wegmans) and large monitoring Ridge, SOC Manager, Interface Security companies (like Vivint) deal with HR Systems. “This was my first time atissues, employee training, etc.” tending and I look forward to hopefully “Along with the good advice/trainreturning next year.” ing, the networking opportunities were outstanding,” The dates and location for the 2018 Fall Ops will be said Scott Ludrick, Kroger Central Alarm Control Manannounced in the coming weeks.

Evolutionary

Monitoring

24 | TMA Dispatch • www.tma.us

Winter 2017

Non-Listed Non-Traditional Monitoring

Tech Systems Inc. Buford, GA

Associate

Compliance Management Solutions, LLC Salisbury, NC

Siterwell Electronics Co., Limited Jiangbei, Ningbo, China

Ningbo Siterwell Electronics Co., Since 1987, Tech Systems, Inc., has Compliance Management SoluLTD was established in 2010 and been a leading provider of integrated tions, LLC provides clients in the focuses on creating various types of security solutions for a diverse group electronic security systems indussensor alarm, IOT industry applisolutions and The global of national and international clients.leader try in withpower a customized andtransmission cost efcation security solutions and smart Tech Systemsâ&#x20AC;&#x2122; core competency is the fective solution for managing their home solutions. Siterwell products security. professional for design, integration and maintenance compliance needs. They provide are exported to more than 60 counof electronic security products and compliance services for companies tries. Siterwell works actively to proenterprise systems for liability prethroughout the U.S., including: acmote an International development vention, asset protection and process celerating licensing and compliance, strategy and establish a close workapplications. Their goal is to set the smoothing out volatility in resource ing relationship with many interstandard for performance and relidemands and protecting organizanational brands and each national ability in the market places they serve. tions from penalties/fines associated standards laboratory, and has also As a 100% employee-owned organizawith compliance mistakes. Compliestablished a European branch in the tion, their employees are empowered ance has an in-depth understanding United Kingdom. and motivated to deliver high-quality of the security industry and thorough www.china-siter.com support and performance. knowledge of the state and local regwww.techsystemsinc.com ulations that impact businesses. www.compliancesolutions.us Power & Network Integration

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UL Makes Managing Alarm System Certification Easier with AlarmHUB By Steve Schmit

anaging alarm system certification is about to get easier than ever with a versatile application designed by the alarm industry for the alarm industry. The UL Alarm Service Team is proud to announce the development of AlarmHUB, a new tool that will replace ULwebCerts and UL Certificate Verification Service in early 2018. AlarmHUB is far more than just a ULwebCerts and ULCVS redesign — it rethinks compliance management and brings it to the next level. Achieving this next level of digital compliance management required development of a brand-new database, built on an open source platform, with integrated identity access management (IAM) controls for enhanced stability and security. A modern data structure gives users the ability to manage data in ways that meet their specific business needs. This stable foundation supports the development of new features that enhance the application’s versatility and users’ experience. ■■ Advanced sorting and filtering makes managing alarm system

26 | TMA Dispatch • www.tma.us

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Certificates easier than ever Mobile device capability means AlarmHUB goes where you go — helping you make better business decisions in the field A new Certificate versioning feature eliminates the need for new serial numbers when protection changes are made because a fully auditable history of changes is maintained in the database Enhanced notification & communication options improves your ability to keep all stakeholders up to date and coordinated A new public AlarmFinder makes it easier for your

customers to locate your UL Certifications and the services you provide AlarmHUB was designed with the future in mind. Technology in the alarm industry is advancing rapidly; AlarmHUB is built to quickly add new features and offer new services so that you can go to market with Certifications in place. AlarmHUB was shaped in collaboration with the industry. Alarm service company and demand driver focus groups provided critical input on needs that we needed to get started. We look forward to your hands-on critique so that we can make the kind of changes you need to be successful in your business. ULwebCerts and UL Certificate Verification Services are about to become one AlarmHUB – one tool that seamlessly manages your certification management needs. Visit https://industries.ul.com/ alarmhub often to learn more about AlarmHUB, development updates, training opportunities, and more. Steve Schmit is Engineering Program Manager for UL LLC

Winter 2017

TMA MEMBER NEWS

The Monitoring Association is pleased to share news from and about TMA members. Send your news items and announcements to communications@tma.us.

TMA Members Support Hurricane Relief

At the 2017 Annual Meeting, TMA promoted its “Campaign for Harvey Relief” to support the communities affected by Hurricane Harvey and to show solidarity with our ASAP® partner, the Houston Emergency Center. More than $2000 was raised from attendees and donated to the Hurricane Harvey Relief Fund (ghcf. org/hurricane-relief/learn/). This charity was chosen by David Cutler, director of the Houston Emergency Center. The devastation from Hurricane Harvey is being felt across the state by families and businesses who have been impacted in profound and numerous ways. While Houston has shown its typical resolve in getting back to business in the weeks following the hurricane, it will be months, if not years, before the city is back to normal. TMA members’ contributions will make a difference!

Brivo’s Van Till Receives Hauhn Award from SIA

On November 15, the Security Industry Association (SIA) presented the Jay Hauhn Excellence in Partnerships Award to Steve Van Till at SIA Honors Night in New York City. The Hauhn Award is given each year to a SIA member who has shown commitment and fostered collaboration between the association and the security industry as well as has advocated for advancements in the industry. Van Till is president and CEO of TMA member Brivo, a SaaS company offering physical access control, video surveillance, and mobile credentials for commercial buildings. TMA. As SIA Standards Committee Chair, Van Till was instrumental in identifying and bringing Open Supervised Device Protocol (OSDP) to SIA. He has served as an effective SIA volunteer liaison to other stakeholders within

Winter 2017

Steve Van Till (left) and Jay Hauhn at SIA Honors Night, November 15

the security industry, including integrators and security practitioners. Van Till has ensured that SIA Standards remain in step with the evolving technology demands of the industry and has focused on real business requirements through actionable projects, bringing a new level of commitment to the industry. “When I think of effective communicators among security industry leaders, one of the first people I think of is Steve Van Till,” said SIA CEO Don Erickson. “His boundless energy and enthusiasm, coupled with a deep expertise in the security industry and more specifically access control has served the industry well as he has forged partnerships around the world. SIA looks forward to benefiting from his wisdom for many years to come.”

Vector’s Amy Simpson Appointed to PA Chiefs of Police Association Alarm Management Committee

Vector Security’s Amy Simpson, District Vice President for the company’s North District, is one of several representa-

tives appointed to the newly-formed Pennsylvania Chiefs of Police Association (PCPA) Alarm Management Committee. The goal of the committee is to reduce false alarm dispatches by researching alarm management issues and making recommendations to PCPA’s Executive Board and general membership for adoption of effective strategies for local agencies. Establishment of the new committee was facilitated by the Security Industry Alarm Coalition (SIAC) working with the PCPA, and the Pennsylvania Electronic Security Association. The committee includes three Pennsylvania police chiefs, a representative from SIAC, and three alarm industry representatives, including Simpson. “This is a wonderful opportunity for the alarm industry to collaborate with Pennsylvania’s police chiefs,” she said. One top priority for the group will be to urge alarm companies to implement electronic call verification (ECV) procedures to be used by monitoring centers prior to requesting law enforcement dispatch on all intrusion signals from customer alarms. Two key projects of focus are an Enhanced Call Confirmation (ECC) procedure and developing a Model Alarm Ordinance. Both are keys to managing alarm systems effectively. Simpson, who has 33 years of experience in the security industry, is District Vice President for Vector Security’s North District, which includes six offices throughout Eastern Pennsylvania, New York and New Jersey.

For current TMA news about the association, industry, and members, visit or subscribe to our blog at themonitoringassociation. wordpress.com

www.tma.us • TMA Dispatch | 27

TMA NEW MEMBERS REGULAR ADR Security New York, NY (866) 866-6066 hwww.adrny.com Contact: Peter Goldring, Executive VP & COO ADR is a full service electronic and physical security provider serving the metropolitan NYC Westchester, Long Island, New Jersey and Connecticut as well as select cities nationwide through our affiliates. Services include intrusion, fire and life safety systems, access control, video surveillance, intercom systems, door hardware and entryways. ADR is a licensed master locksmith.

Sonitrol Great Lakes Grand Blanc, MI (248) 473-9400 www.sonitrolverified.com Contact: Julie Lackey, Central Station Manager Offering a full line of security products, Sonitrol Great Lakes provides customers with integrated, state-of-the-art security solutions. Sonitrol Great Lakes offers residential and business customers solutions for intrusion, video, access, and fire; backed by trained, experienced monitoring personnel.

CONSULTANT Connaughton Group LLC Hillsborough, NJ (732) 841-2119 www.connaughtongroup.com Contact: Thomas Connaughton, President & CEO Connaughton Group “speaks the language” of code, standards, laboratories and product certification (such as UL, ETL, CE, G-marking) and is able to help make sense of this costly, timely and complicated 3rd party 28 | TMA Dispatch • www.tma.us

laboratory process. They specialize in assisting customers with all product compliance needs by developing and managing the appropriate Regulatory Passport required for a compliant and successful product launch into chosen markets.

ASSOCIATE Siterwell Electronics Co., Limited Jiangbei, Ningbo, China www.china-siter.com Contact: Emma Xu, Sales Executive Ningbo Siterwell Electronics Co., LTD focuses on creating various types of sensor alarm, IOT industry application security solutions and smart home solutions. It has obtained the products’ certifications of European standards, American and Australian standards in China, and has also become an influential enterprise in Chinese alarm security fields. Siterwell products are exported to around 66 countries. It works actively to promote an International development strategy and establish a close working relationship with many international brands and each national standards laboratory.

for green energy are just a few of the ways PSE is making a difference.

NON-LISTED ALARM Western Alarm Services, Inc. Lake Havasu City, AZ (928) 855-5608 www.westernalarmservice.com Contact: Karen Lowry, Vice President Western Alarm Services, Inc. provides service, installation and round-the-clock monitoring for commercial and residential clients. Their services include home security systems, commercial security systems, fire alarms, 24-hour monitoring, commercial video surveillance, access control, keyless entry, intercoms, panic buttons, and silent alarms. Woman-owned and founded in 1978, Western Alarm Services serves Lake Havasu City, AZ and surrounding areas and is the only company in Mohave and La Paz Counties that doesn’t subcontract monitoring services.

PROPRIETARY Puget Sound Energy Redmond, WA (425) 882-4031 www.pse.com Contact: Richard Flores, Security Command Center Program Manager Puget Sound Energy (PSE) has been meeting the Puget Sound region’s energy needs for more than 135 years. PSE’s management team is focused on providing ethical, innovative and decisive leadership to deliver great customer service. Protecting the environment is also very high on PSE’s list of priorities; providing habitat for wildlife, protecting birds and fish, and making a stand Winter 2017

TMA Five Diamond Member Companies These monitoring centers have received or renewed their TMA Five Diamond designations since the publication of the Fall 2017 issue of Dispatch. TMA applauds their commitment to the highest training standards in the monitoring industry. For an up-to-date list of TMA Five Diamond companies, visit www.tma.us.

AT&T Digital Life, Inc. Farmers Branch, TX since 07/2013 www.att.com/digitallife/experience

Electronic Security Corp. of America/ Security Alarm Monitoring, Inc. Woodlyn, PA since 05/2009 www.electronicsecuritycorp.com

COPS Monitoring (AZ) Scottsdale, AZ since 02/2008 www.copsmonitoring.com

Huronia Alarm & Fire Security, Inc. Midland, ON since 06/2013 www.huroniaalarms.com

COPS Monitoring (NJ) Williamstown, NJ since 05/2014 www.copsmonitoring.com

Valley Security and Alarm Fresno, CA since 10/2017 www.valleysecurityandalarm.com

Monitoring America Alarm Co-Op Tulsa, OK since 02/2009 www.monitoringamerica.com

DMC Security Services, Inc. Midlothian, IL since 09/2005 www.dmcsecurity.com

SAFE Monitoring Technologies San Ramon, CA since 12/2010 www.safemonitoringtechnologies.com

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

Siemens Industry, Inc. Irving, TX since 03/2004 www.siemens.com Statewide Central Station Staten Island, NY since 06/2011 www.statewidecs.com

Johnson Controls Inc. Milwaukee, WI since 10/2011 www.johnsoncontrols.com

CPI Security Systems Charlotte, NC since 08/2009 www.cpisecurity.com

Security Partners, LLC Lancaster, PA since 04/2007 www.securitypartners.com

Wayne Alarm Systems Inc. Lynn, MA since 11/2003 www.waynealarm.com

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services. As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry. Coverage options include: • • • • • • •

General Liability/Errors & Omissions Employment Practices Liability Fiduciary Liability Cyber Liability Directors & Officers Liability Auto Liability & Physical Damage Risk Management

• • • • • • •

Umbrella/Excess Liability Property/Inland Marine Workers’ Compensation Surety Bonds Crime Employee Benefits Liability Consultation

Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com

Winter 2017

www.tma.us • TMA Dispatch | 29

REGULATORY UPDATE Wireless Report

By John Prendergast

FCC NPRM re Central Station Channel Restriction In response to an inquiry from the FCC’s staff we are working with AES to develop an acceptable adjacent channel protection protocol. The key is protecting the very low power alarm signaling that will be allowed on both offsets and primaries, in the presence of much higher powered land mobile operations. We will then address these matters with LMCC and will do a supplemental ex parte. The staff indicates that the FCC is looking to issue an order in this proceeding by the end of the year.

Satellite Update Participation in WAC: On October 30, 2017, the World Radiocommunication Conference Advisory Committee (WAC), of which TMA is a member, approved and provided for FCC consideration its draft recommendations on a number of issues that will be considered by the 2019 World Radiocommunication Conference (WRC-19). The draft recommendation for satellite operations in the 460-470 MHz band includes language provided by TMA and LMCC (with TMA’s assistance), pointing out the safety nature of alarm and other terrestrial operations in this band, and supporting power flux density limits to protect such operations. The FCC invited comments on the proposed draft positions by November 10. The comments provided 30 | TMA Dispatch • www.tma.us

by interested parties will assist the FCC in its upcoming consultations with the U.S. Department of State and NTIA in the development of U.S. positions for WRC-19. The recommendations adopted October 30 may evolve in the course of interagency discussions and, therefore, do not constitute a final U.S. Government position on any issue. Geneva: In late October, Lou Fiore attended international meetings in Geneva to advance the drafting process on various proposals, including Resolution 766’s plan to make 460470 MHz available for satellite operations on a primary basis. While there, he helped to address a proposal by the French to modify the inputs to the power flux density calculation, and by Japan to grandfather existing satellite operations in the band. Working Group 5C Efforts: TMA sought to have Working Group 5C, governing terrestrial fixed operations, incorporate into its position paper the technical characteristics of typical alarm radio operations in the 460-470 MHz operations, to enhance recognition for interference protection purposes. Ultimately, NTIA, which is heading up the 5C group, decided that the alarm characteristics were not appropriate to add to its current position paper, and requested a separate recommendation be drafted specific to alarm radios. TMA has provided the initial draft recommendation, which the 5C group will consider this Spring.

Further Rule Change Proposals for FCC’s New Renewal and Discontinuance Rules As reported in the September Wireless Report, the FCC voted on an order in WT Docket 10-112, in which it created unified construction, renewal and discontinuance of operation rules for the various

wireless radio services. The FCC also issued a Further Notice of Proposed Rulemaking in which it will seek comment on a range of additional possible actions to “increase access to wireless communications services” – which includes taking spectrum back from licensees deemed not to making adequate use of their license. It is important to note that the FCC’s action will impact both traditional commercial wireless services and wireless services used by private and public safety entities to meet internal communications needs. The FCC also adopted a further notice in order to seek comment on additional rules which, if adopted, would impose further construction requirements for commercial licensees after the initial license term. Essentially, the FCC is proposing to require commercial licensees, who have already met their build out requirements, to continue to build out their network in increments of at least 10 percent per license renewal term following the initial term. For those licensees that don’t meet this requirement, the FCC is proposing to take back unserved areas and allowing commercial licensees to only keep those areas that are being served. On October 10, BloostonLaw filed comments making the following points: ■■ There is substantial opposition to the imposition of additional, post-renewal build out obligations on licensees that use narrowband spectrum for dispatch and private internal communications. ■■ The record also reflects universal opposition to the outright cancellation of a license that is being used to provide service to the public but falls short on any additional buildout obligations adopted by the Commission. ■■ There is also substantial Winter 2017

REGULATORY UPDATE support in the record that if the Commission proceeds with its proposal that it must be on a prospective basis only.

FCC Notice of Inquiry Regarding 900 MHz Band As reported in September, the FCC has opened a Notice of Inquiry (“NOI”) to examine whether there should be any rule changes in order to increase access to spectrum, improve spectrum efficiency, and expand flexibility in the 896-901/935-940 MHz band (“900 MHz band”) for next generation technologies and services. The 900 MHz band was designated in 1986 for narrow-band private land mobile radio (“PLMR”) communications by Business/Industrial/Land Transportation (“B/ILT”) licensees and Specialized Mobile Radio (“SMR”) providers. In response to concerns raised at the September meeting, we have reviewed the NOI and comments filed in response, which did not reveal any discussion concerning the unlicensed 900 MHz band used by the alarm industry, much less any argument that the unlicensed 900 MHz band should be clawed into the licensed Part 90 900 MHz band as part of this proceeding. Rather, the focus has been what, if anything, the FCC should do with the B/ ILT 900 MHz band.

FirstNet has Competition from Rivada Networks Fierce Wireless and other sources are reporting that Rivada Networks is trying to make things difficult for FirstNet as it prepares for its Oversight Hearing before the House Energy and Commerce Committee. FirstNet is the nationwide public safety broadband network provider, which recently entered into a contract with AT&T to operate the network after Rivada Networks was eliminated from bidding on the contract. Rivada sponsored a discussion Thursday at the Competitive Carriers Association (CCA) meeting in Fort Worth, Texas, featuring Rivada board members (and recent presidential Winter 2017

contenders) Gov. Jeb Bush (R-FL) and Gov. Martin O’Malley (D-MD). During the discussion, Bush stated that “[t] here’s no sunshine, no transparency, no accountability,” and called the process “hidden from congressional oversight”, while O’Malley stated that FirstNet is being “shoved down people’s throats” and is a “pig in a poke.” A spokesman for FirstNet issued the following statement in response to the criticism from Rivada: “It’s unfortunate that some feel the need to resort to name calling instead of having a substantive conversation on the communications needs of our nation’s first responders.” According to the FirstNet website, 27 states and territories out of 56 have elected to opt-in to the federal network being implemented by FirstNet, while none have affirmatively chosen to opt-out. The deadline for states and US territories to Opt out of FirstNet is December 28, 2017. Not only must the Governors’ notices be provided to the FCC, but Opt-out notices must also be filed concurrently with FirstNet and the National Telecommunications and Information Administration (NTIA). In the meantime, Rivada indicates that it is working to team with smaller wireless carriers to create public-safety proposals at the state level that will represent an alternative to the AT&T and FirstNet option. Already Rivada has announced it will partner with U.S. Cellular for such a proposal in New Hampshire. In those proposals, Rivada and its carrier partner would jointly build out coverage for public safety users with 700 MHz spectrum from FirstNet, with Rivada taking the responsibility for meeting a state’s possible coverage requirements. While the alarm industry is focused on forging a relationship with FirstNet and its contractor AT&T, it should obviously stay apprised by the alternative service offerings of Rivada and Verizon, to the extent that it may offer particular alarm service providers with access to a bolstered network suitable for alarm signaling needs. Of course, the question of alarm priority access would have to be addressed.

FCC Imposes $13k Fine for Failure to Narrowband The FCC has imposed a $13,000 fine against Global Paratransit, Inc. (Global) for operating its private land mobile radio (PLMR) station in violation of the FCC’s narrowbanding rules, which required all license operating in the 150-174 MHz and 421-512 MHz band to operate with 12.5 kHz or narrower bandwidth. The narrowband requirement was effective January 1, 2013. Alarm company licensees that have not yet installed narrowband equipment as required should do so expeditiously to avoid a similar fine. The FCC’s field office had received an anonymous tip asserting that Global had not narrowbanded its transmitting equipment, as required by the FCC’s Rules. In response, the FCC inspected the station and confirmed the validity of this tip. In addition to the technical rule violations for failing to (a) narrowband its radio equipment and (b) transmit its station identification, the Commission also found that Global violated the FCC’s Rules by ignoring the Enforcement Bureau’s Notice of Violation. While a violation notice can seem daunting, it is important to note that bad news will not get better with time. It is critically important that alarm company licensees that receive an FCC inquiry contact our office or take other steps to respond, especially if it is an enforcement matter or if it specifies a deadline within which to respond.

Beware of Solicitations to Modify Your License for Narrowbanding Several licensees have received solicitations from Business Radio Licensing and Federal License Management concerning the need to remove wideband emissions. These solicitations make it seem like the licensee is under the focus of the FCC for being out of compliance with the FCC’s narrowbanding requirements. Under the FCC’s narrowbanding policy, a licensee is not obligated to immediately remove the wideband www.tma.us • TMA Dispatch | 31

REGULATORY UPDATE emission designator from its license, if the license already reflects the narrowband emission for the transmitter and (b) the transmitter is being operated in a narrowband configuration. The wideband emission designator does not have to be removed until a request is made for the FCC to take further action on the license (e.g., license renewal, modification, transfer/assignment, etc.). The FCC’s staff has confirmed that if you are operating with compliant narrowband equipment and have added the narrowband designator to the license, you can wait to delete the wideband designator from your license the next time you do a filing for another purpose (such as a renewal application, address change, etc.). This saves the Company the cost and hassle of having to do a separate filing. Pursuant to this understanding with the FCC, we are routinely removing the wideband emission designator from client licenses with each renewal or other filing we do, and we will do the same with any licenses covered by a retainer arrangement with the firm.

Legislative Update New Bills: H.R.3994 – ACCESS BROADBAND Act Introduced 10/06/2017 Latest Action: House - 10/13/2017 Referred to the Subcommittee on Communications and Technology This bill requires the Department of Commerce to establish the Office of Internet Connectivity and Growth within the National Telecommunications and Information Administration. The office shall: ■■ connect with communities that need access to high-speed internet and improved digital inclusion efforts, ■■ hold regional workshops to share best practices and effective strategies for promoting broadband access and adoption, 32 | TMA Dispatch • www.tma.us

develop targeted broadband training and presentations for various demographic communities through media, ■■ develop and distribute publications providing guidance to communities for expanding broadband access and adoption, and ■■ track construction and use of any broadband infrastructure built using federal support. In the event this office is developed, it may be an entity with which the alarm industry will want to interface. ■■

H.R.3895, S.1904 – Smart Cities and Communities Act (Introduced 10/02/2017) Latest Action: House - 10/06/2017 Referred to the Subcommittee on Digital Commerce and Consumer Protection. This bill establishes a council of Federal agencies to coordinate efforts on smart city or community technologies; establishes a regional demonstration grant program for the demonstration of projects focused on advanced smart city or community technologies and systems in a variety of communities; establishes a pilot program to provide to eligible entities, on a competitive basis, grants for technology-based job training and education programs that provide industry-recognized credentials; and develop global smart city or community ‘best practices.’ The alarm industry will be interested to monitor and potentially participate in helping to develop best practices in the smart city/community space. S.1682 – AIRWAVES Act (Introduced 08/01/2017) Latest Action: Senate 08/01/2017 Read twice and referred to the Committee on Commerce, Science, and Transportation. This bill requires the Federal Communications Commission (FCC) to complete auctions during each of the next three calendar years that will grant new broadcast licenses for specified frequency spectrum bands.

The FCC and the National Telecommunications and Information Administration are directed to identify frequencies in specified spectrum bands that may be utilized for: (1) non-federal unlicensed use; and (2) commercial licensed use. Spectrum identified for these auctions may include unlicensed spectrum that may impact alarm operations. The FCC is also required to conduct a study on how unlicensed frequency spectrum bands can be utilized for: (1) the provision of healthcare in rural areas, (2) distance learning, and (3) facilitating innovations in agriculture. Updated Bills: S.123 - Kari’s Law Act of 2017 Latest Action 08/04/2017 Held at the desk in House. This bill amends the Communications Act of 1934 to require multiline telephone systems to have a default configuration that allows users to directly initiate a call to 9-1-1 (without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit “9”) from any station equipped with dialing facilities. Businesses installing such systems must configure the systems to provide a notification to a central location at the facility where the system is installed when a person at the facility initiates a call to 9-1-1 using the system, provided that the system is able to be so configured without an improvement to the hardware. The alarm industry will want to ensure that, if this legislation is enacted, any configuration changes made to comply do not interfere with existing arrangements between central stations and PSAPs. S. 134 - Spoofing Prevention Act of 2017 Introduced 01/12/2017 Latest Action: 08/04/2017 Held at the desk in House. This bill expands the prohibition on misleading or inaccurate caller identification information to include any voice service or text messaging Winter 2017

REGULATORY UPDATE service, the definitions of which are slightly broader than in the current rules, and capture recent advances in technology (primarily VoIP). Some AICC members have expressed interest in an FCC proceeding regarding spoofing in 911 and other emergency apps. This legislation does not cover such spoofing, and the alarm industry may consider addressing the issue here. S.19 – MOBILE NOW Act Introduced 01/03/2017 Latest Action: 08/04/2017 Held at the desk in House. This bill requires the National Telecommunications and Information Administration (NTIA) and the Federal Communications Commission (FCC), by December 31, 2020, to make available at least 255 megahertz of federal and nonfederal spectrum below the frequency of 6000 megahertz for mobile and fixed wireless broadband use. At least: (1) 100 megahertz shall be made available on an unlicensed basis; and (2) 100 megahertz shall be made available on an exclusive, licensed basis for commercial mobile use, pursuant to the FCC’s authority to implement licensing in a flexible manner, and subject to potential continued use of such spectrum by incumbent federal entities in designated geographic areas indefinitely or for a length of time stipulated in transition plans approved by an NTIA technical panel for those incumbent entities to relocate to alternate spectrum. S.88 – DIGIT Act Introduced 01/11/2017 Latest Action: 08/11/2017 Referred to the House Subcommittee on Communications and Technology. The Department of Commerce must convene a working group of federal stakeholders to provide recommendations and a report to Congress regarding the IoT. The bill establishes a steering committee to be composed of stakeholders outside the federal government to advise the working group. The working group must: (1) Winter 2017

identify federal laws and regulations, grant practices, budgetary or jurisdictional challenges, and other sector-specific policies that inhibit IoT development; (2) consider policies or programs that encourage and improve coordination among federal agencies with IoT jurisdiction; (3) implement recommendations from the steering committee; (4) examine how federal agencies can benefit from, use, prepare for, and secure the IoT; and (5) consult with nongovernmental stakeholders. S.102 – Securing Access to Networks in Disasters Act Introduced 01/11/2017 Latest Action: House 09/12/2017 Held at the desk. This bill expresses the sense of Congress that the voluntary policies outlined in the Wireless Network Resiliency Cooperative Framework should be adhered to by all parties to aid consumers, 9-1-1 professionals, first responders, and local governments in accessing communication services during times of emergency. The framework is a voluntary initiative announced by wireless providers and the CTIA after receiving recommendations from government-private sector partnerships including the Federal Communications Commission’s (FCC’s) Communications Security, Reliability and Interoperability Council and the CTIA’s Business Continuity and Disaster Recovery Certification Program. The bill requires the FCC to publish a study on the public safety benefits, technical feasibility, and cost of providing the public with emergency access to 9-1-1 services, when mobile service is unavailable during certain presidentially declared emergencies or major disasters or during gubernatorially-declared emergencies, through: ■■ telecommunications service provider-owned WiFi access points and other communications technologies operating on unlicensed spectrum, without requiring any login credentials;

non-telecommunications service provider-owned WiFi access points; and ■■ other alternative means. The Robert T. Stafford Disaster Relief and Emergency Assistance Act is amended to expand the categories of essential communications service providers that may access a disaster site to restore and repair essential services in an emergency or major disaster without being denied or impeded by a federal agency. Services to be considered essential are wireline or mobile telephone service, Internet access service, radio or television broadcasting, cable service, or direct broadcast satellite service. ■■

S. _____ - Next Generation 9-1-1 Act Introduced 11/1/2017 This bill: ■■ Implements an Office under NTIA focused on organizing and coordinating the development and deployment of NG911 services at all levels; ■■ Creates an advisory board for NG911 interoperability; ■■ Requires an update to the definition of ‘next generation 911 service,’ which must take into consideration internet protocols, support for all forms of emergency communications technologies, seamless interoperability, and supply secure connections; ■■ Commissions a study on the resiliency of public safety answering points. On November 1, U.S. Sens. Bill Nelson and Amy Klobuchar released a draft bill, the “Next Generation 9-1-1 Act of 2017,” to further deployment of “Next Generation” 911 (NG 9-1-1) services upgrade the nation’s 9-1-1 services. Nelson is the ranking member of the Senate Commerce, Science and Transportation Committee, and Klobuchar is a co-chair of the Congressional NextGen 9-1-1 Caucus. The Association of Public-Safety Communications Officials (APCO) International has indicated that the www.tma.us • TMA Dispatch | 33

REGULATORY UPDATE draft bill addresses critical needs for the 9-1-1 community and aligns with the priorities APCO has long advocated. The draft also recognizes the need to reserve governance and control to states and localities, and the imperative of cybersecurity. “The text of this bill closely tracks NENA’s recommendations for an NG 9-1-1 legal framework, first filed with the FCC almost five years ago, and we’re grateful to Sens. Nelson and Klobuchar for listening to the voice of our members,” said the National Emergency Number Association (NENA). The alarm industry will obviously want to monitor and support legislation expanding NG911 services, as well as ensure key issues like the sending of unscreened alarms and interoperability are addressed appropriately.

Wireline Report

By Mary J. Sisak

AICC filed reply comments in the FCC’s Open Internet proceeding, in which the FCC is considering the regulatory treatment of broadband internet access services. In its reply comments, AICC stated that its members compete directly with certain large broadband internet access service (BIAS) providers in the provision of security monitoring, installation, and other service. At the same time, these companies are dependent upon the BIAS carriers’ transmission services. Therefore, AICC urged the Commission to maintain regulatory provisions that promote non-discrimination and fair play in the market. To this end, in the event that the FCC reclassifies BIAS as a Title I information service, AICC urged the FCC to maintain its Bright 34 | TMA Dispatch • www.tma.us

Line Rules, which prohibit BIAS providers from blocking or throttling traffic and also prohibit paid prioritization for broadband Internet access service. AICC argued that these protections are necessary because, as the FCC has recognized in the past, communication providers have the ability and incentive to discriminate against alarm companies because of their dependence on the last mile facilities of communication providers. AICC argued that the Bright Line Rules are an effective way of ensuring alarm communications are able to get through, consistent with basic non-discrimination precepts, while fostering a level playing field for all companies in the security monitoring market. AICC also argued that the FCC should maintain Section 275 of the Act, which was adopted as part of the Telecommunications Act of 1996 as a compromise between the alarm industry and the Bell operating companies (BOCs) to protect the alarm industry from discrimination by the former BOCs. Section 275 provided four main protections for the alarm industry: first, it prohibited the BOCs from entering the alarm industry market for five years (which provision has since expired); second, it requires any incumbent local exchange carrier (ILEC) that is engaged in the provision of alarm monitoring services to provide nonaffiliated entities the same network services it provides to its own alarm monitoring operations on nondiscriminatory terms and conditions; third, it prohibits an ILEC from subsidizing its alarm monitoring services from telephone exchange service operations; and fourth , it required the Commission to establish expedited procedures for the receipt and review of complaints regarding Section 275. AICC asked the FCC to adopt an expedited complaint process for complaints alleging blocking, throttling, or other unfair practices by broadband Internet access providers, as well as mobile Internet access providers, as proposed by ADT.

AICC echoed ADT’s assertion that smaller alarm companies could go out of business waiting for their complaints to be heard if there is no expedited process. Finally, AICC urged the FCC to treat fixed and mobile broadband providers the same. The FCC has recognized that mobile broadband is increasingly used by Americans. Further, mobile carriers have entered the security market through mobile devices and are now a significant competitor for security companies. Mobile broadband providers have as much incentive and ability to discriminate against alarm service providers and have the ability to inflict financial harm when network changes made by mobile providers force alarm companies and their customers to replace wireless devices and equipment at great cost. Therefore, competitive safeguards should apply to mobile broadband providers as well as fixed broadband providers. AICC’s efforts in this proceeding continue. It is anticipated that the FCC could take action in this proceeding before the end of the year. John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit www.bloostonlaw.com.

AICC REPORT (continued from page 10) are asking, “What took so long?” These spirits pervade our industry today. Without doubt, as time goes on the industry will recount the contributions of so many others. But the influence of the pioneers I recount here saw the future and were able to make a significant impact with far less technology that is available today. Louis T. Fiore is a Past President of TMA (1997-1999) and currently serves as chair of the AICC.

Winter 2017

Monitoring Center Operator Level 1 Training Graduates First Last Company Teresa Abrams VRI Miriam Acevedo Olmedo Vivint, Inc. Zachary Alessi Supreme Security Systems Jacqueline Allbright VRI Joshua Andrus Vivint, Inc. Monique Aragon Securitas Electronic Security Manuel Arredondo Time Warner Security Kyle Arrington UAS Leslie Asbury VRI Jasmine Aubrey VRI Samantha Aylward Time Warner Security Farrah Baar Vivint, Inc. Margie Babice Security Alarm Corporation Leslie Baker VRI Whitney Barber Vivint, Inc. Amanda Bargmann Savannah River Nuclear, LLC Allison Barker VRI Jessica Barlow Life Safety Monitoring, LLC Jessica Bates Acadian James Batlle Alarmco Boise Brittani Beach VRI Aerial Beckman Deere & Company Chris Behnsen Paladin Technologies (CA) Jacob Bernhard Avantguard Monitoring Centers Brianna Berryhill Vivint, Inc. India Bevier VRI Jerome Bjarnson Avantguard Monitoring Centers Jon Black Avantguard Monitoring Centers Katlyn Blackwell Vector WEST Jodi Boles First Alarm Heather Boling Time Warner Security Michael Bolton Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Janie Boman Vivint, Inc. Nicky Bordeleau Les Gestions Pierre St-Cyr (CA) Annette Boyle THRIVE Intelligence Hannah Brechlin Avantguard Monitoring Centers Kathy Briggs Time Warner Security Rubith Briones Aguilar Vivint, Inc. Christian Brislenn VRI Lisa Broadwater COPS Monitoring - Maryland Kimberly Brooks Security Partners, LLC Dean Brown Datawatch Systems, Inc. Shaiquasha Brown Statewide Central Station Autumn Bryant Vector WEST Vivian Bryson Western Alarm Services, Inc. Ann Buercklin Interface Security Systems Tyler Burke Monitoring America Alarm Co-Op Alexandria Burns UAS Brandon Busby Safe Systems Lisa Byrnes Huronia Alarm & Fire Security, Inc. (CA) Monika Canales Avantguard Monitoring Centers Sharon Carr ERMC Courtnee Carrizales Valley Security & Alarm Saundra Cassin Comporium SMA Solutions Inc Chelsea Castillo United Central Control Brianna Catlett Central Security & Communications Teresa Centeno Advanced Systems Supply, S. A. (PA) James Center Savannah River Nuclear, LLC Taja Chalker Securitas Electronic Security Kaitlyn Chamberlain Vivint, Inc. Jeffery Stephen Chandler LDS Church Sierra Chenault VRI Brent Christensen Avantguard Monitoring Centers Alicia Cintron Vivint, Inc. Taylore Clark Avantguard Monitoring Centers Ryan Coburn Vivint, Inc.

35 | TMA Dispatch • www.tma.us

Graduated 9/23/17 8/16/17 8/30/17 8/9/17 10/7/17 8/23/17 8/24/17 10/17/17 9/27/17 10/26/17 10/26/17 8/9/17 9/24/17 10/25/17 8/1/17 8/2/17 10/11/17 10/20/17 9/1/17 9/24/17 8/30/17 8/26/17 8/3/17 10/30/17 8/10/17 9/27/17 8/16/17 8/15/17 8/24/17 8/6/17 10/26/17 10/12/17 8/1/17 8/10/17 8/14/17 8/4/17 10/26/17 8/11/17 9/15/17 10/26/17 9/22/17 8/17/17 8/19/17 10/26/17 9/28/17 10/5/17 8/26/17 10/10/17 10/31/17 10/21/17 10/30/17 8/18/17 8/12/17 8/4/17 9/27/17 10/22/17 10/2/17 8/2/17 10/19/17 10/16/17 9/21/17 10/26/17 8/9/17 8/11/17 10/30/17 9/18/17

USA and international graduates completed August 1–October 31, 2017

First Last Austin Collis Rafael Colon Leticia Cordova Andrew Coronado Lorelei Courneyea Becky Crider Elizabeth Crook Michelle Cruz Kevin Dassy Alexis Davenport Amber Davidson Kellie Davidson Frederick Davis Jacob Davis Latechia Davis Rachel Dean Daniel Delgado Harry Delva Mercedes Denny Lisa Desmarais Miguël Dessureault Jennisen DeVaul Jessica Dhaliwal Selena Diaz Devin Dickson Adele Digenno Courtney Dixon Jessica Doberstein Jeremy Drees Trena Duffield Hollie Duncan Jennifer Duvall Daniel Edwards Shaina Egbert Jenna Eggleston Jeffrey Eliason Piccola Ellison Andrew Enders Tyler Ervin Juan Espinoza Steven Eubanks Victoria Faber Samantha Fairchild Jared Faux Julissa Fernandez Courtney Ferone Tiffany Figueroa Sheri Fils Michael Fleming Erick Flores Lucy Floyd Dominique Franklin Jim Fredlund Peter Gabryshak Raycene Galati Jessica Galloza Karlin Gama-Munoz Josh Gammon Abdel Garay Cassandra Garcia Linda Garcia Samantha Garcia Alejandra Garcia Terrazas Joseph Gari

Company ETC Communications DGA Security Vivint, Inc. ISS Quinte Kawartha Alarm Systems (CA) VRI Vivint, Inc. Supreme Security Systems Supreme Security Systems Security Partners, LLC VRI Western Alarm Services, Inc. Johnson Controls Guardian Protection Services Kings III of America VRI Universal Protection Service DGA Security VRI Security Alarm Corporation Central de Contrôle d’Alarmes du Québec (CA) Tyco Integrated Security ADT Canada Inc. / Reliance Protectron (CA) Interface Security Avantguard Monitoring Centers COPS Monitoring - Maryland Acadian UAS VRI Time Warner Security Safeguard Security a Division of SAFE Alarms Paladin Technologies (CA) Vivint, Inc. Avantguard Monitoring Centers Peak Alarm Company Avantguard Monitoring Centers Bay Alarm Johnson Controls Monitoring America Alarm Co-Op Alarmco Boise Deere & Company Security Partners, LLC Security Partners, LLC Vivint, Inc. Security Partners, LLC Statewide Central Station Advanced Systems Supply, S. A. (PA) DGA Security Holmes Electric Security Systems, Inc., dba: Holmes Security Systems ISS Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Statewide Central Station Datawatch Systems, Inc. Deere & Company Western Alarm Services, Inc. Statewide Central Station Vivint, Inc. ADS Security L.P. Advanced Systems Supply, S. A. (PA) Security Partners, LLC United Central Control Security Central Inc. Vivint, Inc. Vector EAST

Graduated 10/18/17 10/11/17 8/15/17 10/12/17 10/6/17 10/25/17 10/11/17 8/31/17 9/26/17 10/2/17 10/11/17 9/23/17 8/29/17 9/30/17 8/30/17 10/11/17 9/17/17 8/22/17 9/23/17 9/17/17 8/11/17 10/3/17 10/27/17 8/10/17 8/23/17 10/27/17 10/17/17 10/9/17 10/25/17 8/24/17 9/14/17 9/14/17 8/15/17 8/7/17 9/10/17 8/7/17 10/5/17 8/23/17 8/12/17 9/15/17 8/27/17 9/21/17 10/1/17 9/20/17 10/2/17 8/23/17 8/16/17 8/22/17 9/15/17 10/2/17 10/17/17 8/29/17 8/23/17 8/30/17 9/23/17 9/2/17 10/31/17 8/3/17 8/9/17 9/25/17 10/10/17 10/29/17 8/15/17 9/11/17 Winter 2017

LEVEL 1

First Last Company Christopher Gariety Vivint, Inc. Francis Gatore ADT Canada Inc. / Reliance Protectron (CA) Michael Gawrys Avantguard Monitoring Centers Whitney Gibson Securitas Electronic Security Justin Gilbert ISS Maegan Gillogly VRI Francois Girard Damar Security Services/ Security Response Center (CA) Tina Gladney-Sharples Securitas Electronic Security Charles Godwin ADS Security L.P. Yatender Gola Datawatch Systems, Inc. Paul Golding City Of Toronto (CA) Marie Golloway Time Warner Security Raul Gomez Datawatch Systems, Inc. Vernon Gray Interface Security Systems Brittany Green Interface Security Selma Griffith Vector WEST Mayra Guarneros Vivint, Inc. Chantze Guilbeaux Interface Security Systems Jessica Gutierrez Alarm Detection Systems, Inc. Tera Haber Time Warner Security Heather Hall COPS Monitoring - Maryland Michael Hansen Avantguard Monitoring Centers Antonio Harper Guardian Alarm Systems Kori Harwell Vivint, Inc. Christian Hatley Avantguard Monitoring Centers Betsy Haugh Security Partners, LLC Terri Hawkins VRI Azya Haye Acadian Maggie Hayes VRI Zachary Heath Time Warner Security Stewart Helfer UAS Sonia Helms CPI Security Systems, Inc. Tavia Hester Per Mar Security Services Candice Hill Total Monitoring Service Courtney Hill Monitoring America Alarm Co-Op Thomas Hinds ADT Canada Inc. / Reliance Protectron (CA) Stewart Hise Walden Security Joy Hogeboon Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Albert Holland Securitas Electronic Security Nathan Holland Vivint, Inc. Crystal Holloway THRIVE Intelligence Matthew Holmes Interface Security Systems Sarah Holowecki Metrodial Corporation Carey Holt VRI Hayden Howelll Paladin Technologies (CA) James Hulsey ADS Security L.P. Tera Humphrey Time Warner Security Christopher Hymas Avantguard Monitoring Centers Ruth Iverson Vivint, Inc. Clinton Jackson Bay Alarm Dereke Jamerison Interface Security Systems Melissa Jelonek Security ONE Alarms (CA) Ivelise Jerdon VRI Alexis Jimenez-Jimenez Vivint, Inc. Angela Johnson Securitas Electronic Security Barbara Johnson Per Mar Security Services Tatiana Johnson Valley Security & Alarm Joanne Johnston Life Safety Monitoring, LLC Catherine Jones THRIVE Intelligence Jameka Jones ISS Carlton Jordan AT&T Antoinette Kaiser Statewide Central Station Alexander Kalbach Vivint, Inc. Jennifer Kalinowski Life Safety Monitoring, LLC Maicie Kenyon VRI Djenaba King Interface Security Systems Jennifer King Interface Security Systems Savannah Kirk VRI Kristen Knappenberger AZ Security Control Tieron Knight ION247 Jeanne Kovacs Life Safety Monitoring, LLC

36 | TMA Dispatch • www.tma.us

Graduated 10/4/17 10/20/17 10/24/17 10/17/17 10/3/17 8/30/17 9/21/17 10/13/17 9/20/17 8/17/17 8/7/17 10/27/17 8/25/17 10/19/17 9/24/17 9/28/17 8/14/17 9/27/17 9/16/17 10/26/17 10/28/17 8/10/17 10/31/17 10/27/17 10/24/17 9/13/17 8/9/17 9/26/17 8/30/17 10/27/17 8/29/17 10/12/17 9/29/17 9/3/17 9/7/17 10/19/17 9/26/17 10/28/17 8/23/17 8/17/17 9/11/17 10/19/17 10/10/17 9/27/17 10/4/17 9/20/17 10/26/17 8/16/17 8/16/17 9/20/17 10/19/17 10/21/17 10/25/17 8/17/17 10/17/17 10/20/17 8/30/17 10/27/17 10/9/17 10/18/17 10/4/17 8/29/17 8/21/17 10/25/17 9/27/17 10/5/17 9/26/17 9/15/17 10/8/17 10/25/17 10/31/17

First Last Company Graduated Gwynne Lang Vector WEST 8/24/17 Drema Leach COPS Monitoring - Maryland 10/24/17 Melinda Leanos ISS 8/3/17 Monica Leanos ISS 10/16/17 Lynette Lee Securitas Electronic Security 10/17/17 Pazoua Lee Vivint, Inc. 8/18/17 Ryan Lemon Vivint, Inc. 8/11/17 Emma Letten Security Partners, LLC 9/21/17 Shannon LeVine Safeguard Security 9/16/17 a Division of SAFE Alarms Alyana Lewis Monitoring America Alarm Co-Op 9/17/17 Liz Lewis VRI 9/27/17 Ariana Limpin Total Monitoring Service 9/5/17 Lindsay Litteral Central Security & Communications 10/18/17 Alexander Little Comporium SMA Solutions Inc 10/9/17 Kimberly Little Sievers Security 8/3/17 Elizabeth Lomeli Grand Central Station 9/22/17 Amber Long VRI 10/12/17 Aneysia Long Vivint, Inc. 8/16/17 Itzel Lopez Monitronics International 8/21/17 Karen Lowry Western Alarm Services, Inc. 8/9/17 Nathan Lucas VRI 8/9/17 Lucia Luna Post Alarms Systems 10/5/17 Nathan Lundy Holmes Electric Security Systems, Inc., 10/11/17 dba: Holmes Security Systems Brian Madrigal Avantguard Monitoring Centers 9/19/17 Will Mahoney Paladin Technologies (CA) 9/5/17 Jonathan Major-Chatelain ADT Canada Inc. / Reliance Protectron (CA) 10/23/17 Joya Malone Security Partners, LLC 9/26/17 Samantha Marin Vivint, Inc. 8/10/17 Jennifer Marshburn ISS 9/20/17 Michael Martinez Supreme Security Systems 9/8/17 Nicholas Martinez United Central Control 10/19/17 Olivia Martinez Avantguard Monitoring Centers 10/30/17 Yvonne Mason VRI 9/15/17 Ashley Massart Life Safety Monitoring, LLC 10/9/17 Kevin Matthews Holmes Electric Security Systems, Inc., 10/12/17 dba: Holmes Security Systems Nikki McDonald VRI 9/23/17 Kenneth McElveen H-E-B Grocery 8/9/17 Regina McHenry Hunter Security Inc 10/25/17 Nathan McKeever Towne Monitoring Service 10/29/17 Denzel McKinney THRIVE Intelligence 9/11/17 Laura McLaughlin Vivint, Inc. 8/11/17 Sherry McPhail Western Alarm Services, Inc. 9/12/17 Lauren Medina Bay Alarm 9/20/17 Joseph Meehan Vivint, Inc. 9/5/17 Rebecca Mendonca Avantguard Monitoring Centers 8/9/17 Emily Metzler Security Alarm Corporation 10/1/17 Calvin Miller CPI Security Systems, Inc. 10/10/17 Melissa Miller ADS Security L.P. 9/21/17 Kelli Mills H-E-B Grocery 8/8/17 Joseph Monsalvo H-E-B Grocery 8/21/17 Thomas Moore Vivint, Inc. 8/11/17 Lydia Morales Alarm Detection Systems, Inc. 10/26/17 Kimberly Morelli Securitas Electronic Security 9/8/17 Brenda Moreno Interface Security 8/28/17 Marioh Morrell Vivint, Inc. 8/1/17 Victoria Morrell Vivint, Inc. 8/1/17 Belynn Morris Safeguard Security a Division of SAFE Alarms 9/26/17 Jonathan Mueser Guardian Protection Services 8/26/17 Chris Muscarella Holmes Electric Security Systems, Inc., 10/11/17 dba: Holmes Security Systems Katie Mykytiuk Life Safety Monitoring, LLC 10/25/17 Evan Nagy ADS Security L.P. 10/14/17 Sirena Nahinu Securitas Electronic Security 10/31/17 Quanzie Neal Supreme Security Systems 8/31/17 Bethany Neff VRI 8/9/17 Skyler Nelson-Andrews Avantguard Monitoring Centers 8/23/17 Tyler Newey Avantguard Monitoring Centers 9/29/17 Maranda Nickell Avantguard Monitoring Centers 9/13/17 Michelle Norris Security Partners, LLC 9/20/17 Nicole Nunemaker VRI 8/9/17

Winter 2017

Graduated 8/8/17 9/1/17 8/16/17 10/4/17 9/5/17 9/6/17 8/10/17 8/28/17 8/17/17 9/26/17 8/23/17 8/31/17 9/19/17 10/25/17 9/17/17 10/3/17 9/5/17 8/28/17 8/15/17 10/23/17 8/15/17 10/24/17 9/26/17 10/7/17 8/23/17 8/24/17 10/26/17 10/24/17 10/26/17 9/26/17 9/26/17 10/24/17 9/11/17 10/11/17 10/20/17 8/11/17 10/27/17 10/4/17 8/14/17 8/29/17 9/24/17 8/2/17 10/3/17 10/9/17 8/25/17 9/29/17 9/19/17 10/29/17 9/26/17 9/1/17 8/8/17 10/19/17 9/25/17 10/17/17 8/25/17 8/9/17 10/9/17 9/13/17 10/2/17 9/4/17 8/9/17 10/2/17 10/28/17 10/5/17 8/16/17 8/10/17 10/24/17 10/13/17 8/8/17 8/8/17 9/15/17 8/31/17 10/2/17

First Last Company Adam Simpson Damar Security Services/ Security Response Center (CA) Alexander Singer Vivint, Inc. Jennifer Slifer The Protection Bureau Artina Smith Western Alarm Services, Inc. Brannon Smith Avantguard Monitoring Centers Quantavius Smith Redwire Sengmany Souvannavong Vivint, Inc. Kelly Stambaugh Security Equipment Inc Amy Standinger CRC Latosha Staten VRI Teana Stevenson Bay Alarm Eric Suit City Of Toronto (CA) Amy Sullivan COPS Monitoring - Maryland Bryson Tadena Securitas Electronic Security Rena Takhtalian Western Alarm Services, Inc. Rachel Tangreen Vivint, Inc. Bridgette Taulton THRIVE Intelligence Ashley Taylor Securitas Electronic Security Brooke Taylor Monitronics International Rachel Tennant VRI Erica Thompson THRIVE Intelligence Nicole Tirado Avantguard Monitoring Centers Holly Tobin Damar Security Services/ Security Response Center (CA) Sean Tompkins VRI Jasmine Trimble CPI Security Systems, Inc. Jose Valencia Monitronics International Victor Van Leuven Vivint, Inc. Kristin Vernon Guardian Protection Services Yezong Vue Vivint, Inc. Matthew Vukovich Time Warner Security Robert Walsh UAS Sarah Warren Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Kelly Wasner Security Equipment Inc Calvin Way Securitas Electronic Security Melissa Weaver VRI Peter Weiblen iWatch Communications Whitney Weiler Security Partners, LLC Roger Weir Securitas Electronic Security Annaka Welch Avantguard Monitoring Centers Taylore Welch Securitas Electronic Security Jeff Wellbaum VRI Kamille White Vivint, Inc. Dacia White Thomas Vivint, Inc. Marianne Whitlock Securitas Electronic Security Carlotta Wickham-O’Reilly DGA Security Jennifer Williams VRI Nakita Williams Interface Security Systems Savannah Williams Vivint, Inc. Skyler Williams Vivint, Inc. Theodore Williams AT&T Eben Wirt VRI Janie Wolfinbarger Z-Tech Central Alisha Woodruff VRI Alexis Woodward Avantguard Monitoring Centers Valerie Workman Engineered Protection Systems, Inc. Dawn Wright Securitas Electronic Security Ann Wrigley AZ Security Control Eddie Yacab COPS Monitoring - Maryland Monica Yanez Vivint, Inc. Tiffany Yeager Securitas Electronic Security

SPANISH

Graduated 10/17/17 9/29/17 9/14/17 9/22/17 10/24/17 9/21/17 8/10/17 8/10/17 10/12/17 9/27/17 8/17/17 8/19/17 10/29/17 10/21/17 9/19/17 10/9/17 10/10/17 8/23/17 8/27/17 10/25/17 9/11/17 10/30/17 9/21/17 10/11/17 10/11/17 8/21/17 9/19/17 8/9/17 10/4/17 8/24/17 10/17/17 10/10/17 8/16/17 8/23/17 9/15/17 10/8/17 10/2/17 8/23/17 10/30/17 8/23/17 10/12/17 9/18/17 8/10/17 8/30/17 8/22/17 9/15/17 10/5/17 9/18/17 8/1/17 8/4/17 8/30/17 10/26/17 9/27/17 10/30/17 8/23/17 8/23/17 9/28/17 10/24/17 10/28/17 9/11/17

FRENCH CANADIAN

www.tma.us • TMA Dispatch | 37

LEVEL 1

First Last Company Hollybrooke Odermott Avantguard Monitoring Centers Heidi Odom Kings III of America Tommy Oem Vivint, Inc. Michael O’Gara UAS Zachariah O’Keeffe iWatch Communications Tamija Okoro ISS Logan Oldner Avantguard Monitoring Centers Jessica Olson Time Warner Security Carlos Ornelas Avantguard Monitoring Centers Shimaa Orta United Central Control Chris Owens ADS Security L.P. Andrew Ozmond Vector EAST Marc-André Paquin Central de Contrôle d’Alarmes du Québec (CA) Monikka Parker Life Safety Monitoring, LLC Vincent Pena Turner Security Systems, Inc. Chris Penny The Monitoring Center (CA) Matt Pentz Western Alarm Services, Inc. Mark Perez Datawatch Systems, Inc. Stevie Peterson Avantguard Monitoring Centers Shekoda Petty Vector EAST Kerry-Ann Phillip Essentia Limited Taylor Posivio Avantguard Monitoring Centers Michael Prater Interface Security Systems Nathan Pratt Vivint, Inc. Donald Prill Johnson Controls Dick Rasmussen Security Equipment Inc Connie Ray ION247 Jacob Reading Avantguard Monitoring Centers Matthew Reed Security Service Company, Inc Gloria Renato ADT Canada Inc. / Reliance Protectron (CA) Carol Rennard The Protection Bureau Melissa Reyes Avantguard Monitoring Centers Noah Reyes THRIVE Intelligence Sarina Reyes AZ Security Control Evelyn Reynolds Per Mar Security Services Allison Rice Vivint, Inc. Courtney Riesner COPS Monitoring - Maryland Ramona Rivera Valley Security & Alarm Audra Roby Guardian Alarm Systems Derek Rodriguez Deere & Company Ismael Rodriguez United Central Control Suhey Rodriguez ISS Taylor Rogers Vivint, Inc. Shenita Rosebora Comporium SMA Solutions Inc Myrec Rucker Security Central Karee Ruff FE Moran Brein Ruiz Acadian Melissa Ruiz Security Central Inc. Jasmine Russell Interface Security Systems Ryan Russell UAS Christine Russo Electronix Systems CSA, Inc. Guy Fremin Rwano ADT Canada Inc. / Reliance Protectron (CA) Joe Salinas ISS Jennifer Sammons CenturyTel Security Systems Brittany Sanchez Time Warner Security Jacqueline Sanchez Vivint, Inc. Danny Sánchez Solano BCCR (CR) Stephanie Santiago Alarmco Boise Daniel Santoemma Security Partners, LLC Lindsey Savage Security Equipment Inc Lauren Schenck VRI Nicole Schneider Paladin Technologies (CA) Pauline Schoenfelder Security Central Inc. Allson Schott Interface Security Systems Amanda Schulze Vivint, Inc. Linyell Scott Vivint, Inc. Kristen Sealy Hunter Security Inc Tamica Seay United Central Control Pamela Sessions Avantguard Monitoring Centers Samuel Sessions Avantguard Monitoring Centers Melissa Shaffer VRI Amirah Shepard Vector EAST Talmage Shumway Vivint, Inc.

LEVEL 2

Monitoring Center Operator Level 2 Training Graduates First Last Amalia Ayala Margie Babice Gregory Bach Barbara Broadwater Elizabeth Burns Anthony Campbell Jeffrey Cohen Osbey Corbitt Mary Denney Lisa Desmarais Jennisen DeVaul Shelby Downey Katherine Dwyer Dorjan Engram Nick Faulkner James Flaherty Amanda Fortner Raycene Galati Ricardo Garcia Sarah Gledhill Paul Golding Kimaline Goldsborough Sauveline Gustamos Matt Harrigan Ethan Hart Rebecca Helmbold Emma Herbert Nakesha Holley Crystal Holloway

Company Valley Security & Alarm Security Alarm Corporation CVS Health COPS Monitoring - Maryland COPS Monitoring - Maryland Time Warner Security Quick Response Monitoring Sentry Watch Inc. FE Moran Security Alarm Corporation Tyco Integrated Security Commissionaires (CA) COPS Monitoring - Boca Raton COPS Monitoring - Boca Raton COPS Monitoring - Scottsdale Centra-Larm Monitoring, Inc. Bay Alarm Western Alarm Services, Inc. Securitas Electronic Security COPS Monitoring - New Jersey City Of Toronto (CA) Sentry Watch Inc. COPS Monitoring - Boca Raton COPS Monitoring - Maryland COPS Monitoring - Texas COPS Monitoring - New Jersey City of Ottawa SOC (CA) Valley Security & Alarm COPS Monitoring - Boca Raton

Graduated 10/1/17 10/16/17 8/3/17 10/30/17 10/24/17 8/20/17 9/28/17 9/5/17 10/21/17 9/24/17 10/5/17 8/29/17 8/4/17 8/4/17 8/9/17 8/17/17 9/5/17 10/1/17 8/15/17 10/17/17 8/24/17 9/6/17 8/1/17 10/27/17 10/3/17 9/16/17 8/13/17 10/1/17 9/4/17

First Last Joseph Holmes Jo Loflin Elizabeth Lomeli Karen Lowry Alex Martinez Sherry McPhail Emily Metzler Katherine Molina Mark Needum Marcus Odom Geoffrey Oglesby Matt Pentz Alex Polyanytsya Josephine Pomerleau Diana Poulsen Brittany Raber Cody Ritch Scott Ryan Joshua Rybak Gina Schofield Carrie Sessa Marika Seymour Patricia Stacey Eric Suit Yvette Veneza Mark Walsh Rondell Webster Jade Woods Rubi Zamora

USA and international graduates completed August 1–October 31, 2017

Company COPS Monitoring - Scottsdale Sentry Watch Inc. Grand Central Station Western Alarm Services, Inc. Supreme Security Systems Western Alarm Services, Inc. Security Alarm Corporation COPS Monitoring - Scottsdale Securitas Electronic Security Time Warner Security Securitas Electronic Security Western Alarm Services, Inc. Telsco Security Systems (CA) Commissionaires (CA) First Alarm Alarmco Time Warner Security CVS Health Amherst Alarm, Inc. COPS Monitoring - New Jersey COPS Monitoring - Maryland Global Tech Systems Ltd (BS) Telsco Security Systems (CA) City Of Toronto (CA) Criticom Monitoring Services UAS Amalgamated Security Services Ltd. (TT) Bay Alarm Valley Security & Alarm

Graduated 8/17/17 8/12/17 9/22/17 9/13/17 9/5/17 10/2/17 10/19/17 10/27/17 8/6/17 8/23/17 10/12/17 9/12/17 10/6/17 8/8/17 9/11/17 10/22/17 8/21/17 8/30/17 9/4/17 8/9/17 10/25/17 8/3/17 9/15/17 8/19/17 9/1/17 10/22/17 10/18/17 10/4/17 10/28/17

Winter 2017 Advertising Index The Monitoring Association thanks the following advertisers for their generous support

Altronix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 www.altronix.com Bold Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.boldgroup.com Central Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 www.ciainsures.com CSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 www.comservicesolutions2.com DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 www.dicecorp.com DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 www.dicecorp.com DMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 www.dmp.com

DSC/Sur-Gard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 www.dsc.com ESX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 www.esxweb.com Honeywell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 honeywell.com/security MAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 www.masmonitoring.com Mechanic Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 www.mechanicgroup.com NAPCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 www.napcosecurity.com Perennial Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 www.perennialsoftware.com

The TMA Dispatch is published quarterly by The Monitoring Association (TMA). Send address changes to TMA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to membership@www.tma.us. Subscription policy: Individual subscriptions are available without charge to TMA members. Back issues of the Dispatch are obtainable for $10, if available. TMA does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.

38 | TMA Dispatch • www.tma.us

Winter 2017

USA and international graduates completed May 1–July 31, 2017

ELIGIBLE

PRODUCTS

Alarm Contractors (Fire and Burglary)

Liability – Commercial Liability

Central Station Monitoring Companies

Professional Liability – Errors and Omissions

Security Systems Integrators Security Product Manufacturers and Distributors Electronic Security Consultants Security Software Providers

Network and Cyber Liability Workers Compensation Auto Liability & Physical Liability Excess – Umbrella up to $25,000,000 Crime – Employee Dishonesty

WHY HAVE YOUR BROKER CALL US? 27 Years of Dedicated Service to the Physical and Electronic Security Industries Managing General Agent – Program Administrator for “A” rated by A.M. Best Insurers Commitment to Broad Form Insurance Products that protect your business and bottom line

HOW TO CONTACT US (800) 214-0207 Mike Lehner, Principal – mlehner@mechanicgroup.com Marc Katz, Principal – mkatz@mechanicgroup.com www.mechanicgroup.com Winter 2017

www.tma.us • TMA Dispatch | 39

LEVEL 1

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