Winter 2018
SAVE THE DATE! The Monitoring Association
2018 Annual Meeting Report FULL STORY ON PAGE 20
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Winter 2018
Winter 2018
www.tma.us • TMA Dispatch | 3
PRESIDENT’S NOTE TMA Officers President Ivan Spector, Montreal, QC Secretary Graham Westphal, Pacheco, CA Treasurer Alan Gilmore IV, Cleveland, OH Vice Presidents Steve Butkovich, Charlotte, NC Morgan Hertel, Corona, CA Don Young, Boca Raton, FL Immediate Past President Pamela J. Petrow, Warrendale, PA
TMA Staff Executive Director Celia T. Besore, MBA, CAE Vice President of Meetings and Conventions John S. McDonald Vice President of Education and Training Julie N. Webber Information Systems Manager Bryan Ginn Member Services Coordinator Malory Todd
Dear Fellow TMA Members,
As we approach the end of the year, I’d like to say thank you for your membership in The Monitoring Association! With your support this year, we saw progress in all aspects of our mission to advance the monitoring industry through education, advocacy, and public safety relationships. Having just passed the halfway point in my presidency, I am pleased with the advancements we made in 2018 and excited about the many initiatives we will undertake next year. I am very pleased to welcome Celia T. Besore as our new TMA executive director. Many of you know Celia from her time as CSAA vice president of marketing and communications, and more recently as TMA vice president of membership and programs. Jay Hauhn left big shoes to fill, but choosing Celia to lead TMA was an easy choice. Throughout the years that I have known her, she has been a tireless advocate for the association. Her energy, passion and enthusiasm for the industry will spur TMA to grow to the next level in a rapidly changing landscape. The information in this Dispatch will help you Take Maximum Advantage of your TMA membership. From the inaugural Technology Summit, new Compliance Community, and new Level 1 course in 2018, to the Five Diamond dealer program, 2nd Technology Summit, and cybersecurity webinar series planned for 2019 – among many other initiatives – TMA has the resources and programs that will help you advance your business and succeed in your career. And please join a TMA committee in 2019. You will enjoy working with your fellow members, and your association and industry will benefit from your experience and insight. See page 16 for a list of committees and their initiatives. I hope to see you at a TMA event in 2019! Best wishes,
Ivan Spector President, The Monitoring Association 8150 Leesburg Pike, Suite 700 Vienna, VA 22182 703-242-4670; Fax 703-242-4675 www.tma.us Our mission is to advance the p rofessional monitoring industry through education, advocacy, and public safety relationships. Copyright ©2018 The Monitoring Association. All rights reserved.
I’ve been part of TMA for 25 years — Sentinel Alarm joined in 1993! At left I am with my wife Jodi at that year’s Annual Meeting. At right, here I am, as TMA president, with our daughter Amber at October’s 2018 Annual Meeting.
Find program and registration information for TMA events at tma.us. 4 | TMA Dispatch • www.tma.us
Winter 2018
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EXECUTIVE DIRECTOR’S REPORT
Think. Mobilize. Act. Planning Strategically for the Next Phase of TMA By Celia T. Besore, MBA, CAE I am pleased to address the members of TMA through my first executive director’s report in Dispatch. I would like to thank our president, Ivan Spector, and the members of the board for their confidence in me. It is a true honor to have been selected as the first female executive director of TMA, as well as to follow Jay Hauhn in this role. As I have a long relationship with TMA through my previous positions as vice president of marketing and communications and as vice president of membership and programs over the last 20 years, I am looking forward to continued collaboration with the staff, the Board and our volunteers. I am a true believer in the power of associations and how they support and advance their members. I love the monitoring industry in particular! I’m a longtime alarm user and technology geek, and I’m fascinated by the laws and regulations that govern and challenge our industry. With the assistance of Jay and the TMA board, I’ve hit the ground running on plans and actions for the next several years that will build on our recent successes areas
including advocacy (NFPA-72), technology (the inaugural Technology Summit), ASAP (expansion continues nationwide), AHJ relations (we welcomed Canadian as well as American representatives to the annual meeting in October), education (our all-new Level 1 training course, False Alarm Training for consumers), and many more. I’ve worked closely with TMA members over the past two years to try to understand what challenges you face, where you see opportunities, and how TMA can best support you. One of TMA’s first initiatives in 2019 will be to develop our strategic plan. Be on the lookout for a Voice of the Member survey coming your way in December. We need your input to chart our future together. As executive director, I will strive to “tell the TMA story” — promote the value of professional monitoring, engage and support our current members, and recruit and welcome new members into our association, which I truly believe is made up of the “best of the best.” I would like to hear from you! Please contact me with your insights and ideas: cbesore@tma.us.
The Monitoring Association
WINTER 2018 President’s Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Executive Director’s Report . . . . . . . . . . . . . . . . . . . 6 ASAP Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 AICC Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Proprietary Council Spotlight . . . . . . . . . . . . . . 12 SIAC and UL Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 TMA Committee Reports . . . . . . . . . . . . . . . . . . . . . 16
TMA News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Annual Meeting Report . . . . . . . . . . . . . . . . . . . . . . . 20 TMA New Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 TMA Member News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Five Diamond Companies . . . . . . . . . . . . . . . . . . . . 27 Regulatory Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Operator Training Graduates . . . . . . . . . . . . . . 35
TMA CALENDAR TMA Technology Summit February 27-28 • Salt Lake City ESX 2019 June 2-6 • Indianapolis 2019 TMA Annual Meeting October 12-16 • Napa Valley, CA TMA Fall Operations Management Seminar November 2019 • TBA 6 | TMA Dispatch • www.tma.us
Winter 2018
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Winter 2018
www.tma.us • TMA Dispatch | 7
ASAP UPDATE
ASAP Showing Results for PSAPs and the Public Now in 13 States, Service is Returning Improved Public Safety Outcomes The Automated Secure Alarm Protocol (ASAP) service, designed to increase the accuracy and efficiency of calls for service from alarm companies to PSAPs, replaces a phone call with a digital message. ASAP modernizes the PSAP call for service process from alarm companies, significantly reducing PSAP staff handling time. PSAPs using the service are reporting exactly the kinds of benefits that the service promised: fewer calls to non-911 lines; reduction in errors common with voice communications; fewer incident address errors; and less time per event. For instance, in 2017, Hamilton County became the first PSAP in Tennessee to go live with the ASAP service. Hamilton has recently provided efficiency metrics that will intrigue any PSAP director (Source: Tritech Software Systems, June 2018): ■■ 30 seconds total of call taker / dispatcher time on an alarm incident vs. 4 minutes on average prior to ASAP ■■ Average of 30 minutes a day spent on alarm incidents vs. 2.5 hours a day on average prior to ASAP ■■ 184 staff hours / 23 shifts (8 hr shifts) per year vs 920 hours / 115 shifts per year prior to ASAP Collier County, FL reported that in April, May and June 2018, call processing with the ASAP service averaged zero seconds, vs. 88.55 seconds without ASAP, and time to dispatch with ASAP was 1.55 minutes vs. 3:22 minutes without. (Source: APCO International Conference, August 2018) Overall, PSAPs report that traditional delivery of alarm calls (alarm company alert, telephone call, information
ASAP Active
Testing/Implementation
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• • • • • •
ADS Nashville ADT Affiliated American Alarm Brinks Central Security Group CMS Doyle ESC Guardian Protection Johnson Controls Kings III NMC Protection1 Rapid Response Safeguard Security Securitas US Stanley United Central Control Vector Vivint
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• • • • • • •
AT&T Centra-larm Central Station, Inc. CPI FE Moran Guardian Alarm Co. of Michigan Kastle Systems LDS Church Peak Alarm Richmond Alarm Security Central/Lake Norman SEI Watchlight
PSAPs Online with ASAP
• • • •
Morgan County, AL Chandler, AZ Phoenix, AZ Tempe, AZ
gathering, and unit dispatch) takes 1½ to 3 minutes, sometimes more – but with ASAP, the process is reduced to an average of five seconds! Richmond, VA, the first PSAP to come online, reports now that what was once the “worst call in the PSAP” – the call from the alarm company – is now “the most accurate and concise.” (Source: APCO International Conference, August 2018) How does that translate into improved public safety outcomes? It’s a no-brainer. Decreased processing and response times to alarm-related calls leads to increase in law enforcement apprehensions, faster response to fires, overall improved public safety. In Fall 2018, Dublin, OH and Chesapeake, VA became the 41st and 42nd PSAPs to connect with ASAP, which is now available in 13 states and the District of Columbia. TMA is working tirelessly to further the implementation of the service nationwide through outreach to state and local public safety officials, through our partnership with Nlets which provides nationwide connectivity, and through our relationships with CAD providers. These efforts are supported financially by TMA members – alarm companies – which also see many benefits from ASAP’s improved efficiencies and life safety outcomes. (ASAP has been called a win-win for the alarm industry and public safety). There is no cost from TMA to PSAPs to use the ASAP service. For more information on ASAP, contact asap@tma.us or 703-242-4670, or visit tma.us/asap. A version of this update appeared in the October 2018 issue of Security Sales and Integration. • • • • • • • • • • • • • • • • • • • • • • •
Washington, DC Boca Raton, FL Collier County, FL Manatee County, FL Riviera Beach, FL Sarasota, FL Alpharetta, GA Prince George’s County, MD Cary, NC Durham County, NC Guilford County, NC High Point, NC Johnston County, NC Kernersville, NC Union County, NC Wilson County, NC Monroe County, NY Delaware County, OH Dublin, OH Bucks County, PA Chester County, PA Monroeville, PA Hamilton County, TN
• • • • • • • • • • • • • • •
City of Brentwood, TN Denton County, TX Grand Prairie, TX Highland Park, TX Houston, TX Missouri City, TX Williamson County, TX Chesapeake, VA Henrico County, VA James City County, VA Loudoun County, VA Newport News, VA Richmond, VA York County, VA Dane County, WI
Testing/Implementation
• • • • •
Montgomery, AL Broome County, NY Burleson, TX Beaumont, TX Tacoma-Pierce, WA
Winter 2018
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Winter 2018
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LIFETIME WARRANTY
AICC REPORT
AICC Communications Survey: New DACT Installations Dwindling By Louis T. Fiore, Chair, AICC As we all know, the alarm industry is rather vulnerable to the changes in communication technology provided by telephone companies, cellular companies and cable companies. As chair of AICC, I began running a communications survey in 2012. In the first year the questions were to gather information on what technologies were in place (legacy installations). In the second year I added questions about new installations. Response to the survey, while varied over the years, has been remarkably strong overall. We appreciate your participation. The information gathered has been used when we speak or file with the FCC and Congress to advocate for certain technologies and on matters related to their reliability. Using DACT as an example, while we all are aware that copper telephone lines are quickly dwindling, Digital Alarm Communicator Transmitters (DACTs) can be connected to VoIP circuits with marginal success. Usually, if the carrier follows the Managed Facility Voice Network tenants of NFPA 72, these DACTs will communicate successfully. But when MFVN carriers connect these signals via intermediate providers, all bets are off. Our goal at AICC is to insure these intermediate providers do not distort these signals. We use the data collected to show the FCC that, while alarm companies are moving off DACT, the nature of our businesses does not allow for knee-jerk technology changes. We filed this past June with the FCC concerning the implementation of Rural Call Completion Act (“RCC Act”), which requires the Commission to establish registration requirements and service quality standards for intermediate providers. So let’s look at some of the results. When we began the survey in 2012, the use of DACT was 83%. This included use of DACT as the only path and its use in conjunction with another technology. Through the years this number has steadily dropped to 51%. But DACT use on new installations is 32%. Of
course this is an average among responders. What is important to note is that many responders report very little new DACT installations over the last year. In fact about half of responding alarm companies report zero to 5% of DACT usage in new installations. The chart shows the downward track of DACT over the last 7 years. Regarding wireless, in 2012 the use of wireless was reported at a mere 14.5%. It has risen to 58%. It is important to note that this figure does not distinguish which technology is being used; so 460 MHz technology and cellular are lumped together. Perhaps this will change next year. A remarkable figure is that alarm companies report that 77% of new installations now use wireless, alone or with another technology. Another remarkable figure is that 40% of responding alarm companies report that they install wireless 90% or more in new installations, with one in four at 100% wireless. The full report was given at the December 11, 2018 AICC meeting. If any Dispatch readers would like to see the PowerPoint presentation, you will find it at www.ltfiore. com/2018CommSurvey.html. Louis T. Fiore is a Past President of TMA (1997-1999).
Legacy Use of DACT
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Winter 2018
SPECIAL REPORT
Proprietary Monitoring Members: How We Prepare for Impactful Weather and Disasters By Malory Todd Forest fires. Floods. Hurricanes. Recently, extreme weather and other disasters seem to occur with alarming regularity. How do organizations’ proprietary monitoring centers manage their operations during extreme events? During the 2018 TMA Fall Operations Management Seminar, I had the opportunity to sit down with Proprietary Council Co-Chairs Dan Jackman (LDS Church Security) and Michele Levcik (Wegmans Food Markets, Inc.), to discuss how their respective Security Operations Centers (SOC) handle impactful weather and disaster events. “With locations located around the country, proprietary monitoring centers always have to be prepared for inclement weather,” Jackman, the TMA Board member representing proprietary companies, told me. “In our central station, we have redundancies upon redundancies, and then we put redundancies on top of those because we are going to somehow -- regardless of what happens – we’ve got a way around that.” He noted that UL does a good job of requiring central stations to have multiple ISPs, phone providers, etc. in place, so those provide a lot of redundancy to monitoring centers. Wegmans takes a very hands-on approach with weather preparedness, even partnering with a meteorologist. “We have a very robust program when it comes to impactful weather,” Levcik said. “We have set criteria for each of our different market areas on what impactful weather is. Whenever [the meteorologist] sees that that is going to be the case in each of those market areas, she will send us a notification.” Wegmans then notifies everyone in those areas who needs to be on alert, letting them know what they should expect-- from high winds to significant snowfall. “Maintenance knows, the facilities people know so they can put the snow plows on alert, make sure the generators are ready to roll. Stores can adjust their schedules based on the weather because when inclement weather comes you get a rush right before, and then it’s dead while the weather is happening.” The Wegmans SOC monitors their stores through the entire weather event through phone communication, email and/or video, if power is available. “The SOC is managing that event until it gets to the point where it becomes a crisis and then business continuity takes it over.” Commenting on the critical nature of centers like Wegmans being able to stay up and running during weather events, Jackman noted that “you provide that community
Dan Jackman (left) and Michele Levcik
support. People are coming to get food from you beforehand, even stragglers through the storm that realize they need something and they’re willing to brave the storm.” “Pre-storm planning includes getting those critical supplies to the stores,” explained Levcik. Demand for items like milk and bread always surge before weather events, so Wegmans distribution centers have to adjust their normal deliveries. The SOC getting out that initial notification is crucial in helping other departments make the appropriate action to support their stores and communities. Jackman stressed the importance of having multiple servers and multiple locations that include near and far locations. “We see the biggest potential threat to us, realistically, not being these catastrophic events but the minor events that happen right there in front of your central station. Somebody tips a truck over full of ammonia right in front of your office and the fire department says ‘Get out!’ Somebody calls in a bomb threat to your building and the fire department and police department order evacuation. Well, that’s not something that I’m going to run clear across the country to deal with. So we’ve got near locations that we can relocate to. If we do have that big catastrophic event, we have other areas that are geographically segregated across the country, so that we could move to those locations if we needed to.” The TMA Proprietary Council welcomes engagement with companies in other member categories. TMA proprietary membership has grown 20% over the last year. To reach the co-chairs or to join the Council, contact MTodd@tma.us. Malory Todd is TMA’s Member Services Coordinator and serves as the staff liaison to the Proprietary Council.
Watch for a full report from the 2018 TMA Fall Operations Management Seminar on the TMA Blog (themonitoringassociation.wordpress.com) and in the Spring 2019 issue of Dispatch. 12 | TMA Dispatch • www.tma.us
Winter 2018
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www.tma.us • TMA Dispatch | 13
SIAC
SPOTLIGHT
Best Practices Developed by Industry and Law Enforcement
Leading Law Enforcement Associations Back Model Alarm Ordinance Two of the nation’s leading public safety associations have passed resolutions in support of members utilizing the Model Ordinance for Alarm Management and False Alarm Reduction developed in partnership between law enforcement and the electronic security industry through the Security Industry Alarm Coalition (SIAC). The International Association of Chiefs of Police (IACP) approved a resolution at its 2018 Annual Conference “encouraging the use of this 2018 Model Ordinance…and all of the best practices.” The National Sheriffs’ Association (NSA) also passed a resolution recognizing “the need for and value of strong enforcement recommended in this Model Ordinance to achieve the desired reduction in alarm dispatches experienced by police agencies…” The recently updated model ordinance has been the result of close collaboration between SIAC and law enforcement for the past 20 years. While the ordinance has been endorsed at the committee level, this is the first time that both IACP and NSA have endorsed the ordinance on a national level. “By working together we have been able to significantly reduce unnecessary police dispatches while at the same time
maintaining the police response to alarms,” said Stan Martin, Executive Director of the Security Industry Alarm Coalition. “Alarm systems reduce crime and protect homes, businesses, places of worship and schools. We want to make sure criminals know police are responding. It is an important component to protecting people and property and reducing crime. “Every best practice in the model ordinance has been tried and tested for effectiveness in reducing false alarms and the resulting dispatches,” said Martin. “In addition to IACP and NSA fifteen State Chiefs of Police organizations across the U.S. use some form of this model and recommend its use to chiefs within their respective states. When all recommendations within the model are followed and strictly enforced dispatch reductions of 40-50% can be expected with 85% of the permitted systems in any given year not requiring even one law enforcement dispatch.” Every year dozens of the nation’s 18,000 law enforcement agencies consider creating or amending an alarm ordinance. SIAC is funded by the alarm industry and has a team of experts, including retired chiefs, to assist local communities in developing and implementing the model ordinance to meet their needs. “SIAC needs support from the alarm industry to continue this important mission,” said Martin.
UL Update
Close Before You Doze “UL is honored to count TMA as a partner in our mission to create safe living and working environments for people,” reports UL Program Manager Steve Schmit. “We work together most directly through our Certificate Service Program, which delivers the benefits of standards compliant alarm service to communities and businesses. At the same time in communities where UL Fire Alarm Certificates are required, your UL Certification gives you access to a unique and valuable market. “Educating the community and those responsible for ensuring public safety is key to creating these kinds of markets,” he continued. “We see many opportunities to work together on community education in order to advance both of our mutual public safety and business objectives.” One of these opportunities is the UL Firefighter Safety Research Institute’s “Close Before You Doze” campaign, UL’s
14 | TMA Dispatch • www.tma.us
most recent public safety outreach program. The campaign package includes: ■■ A critical safety message about contemporary home fires ■■
A video that dramatically illustrates the effects of closed vs open bedroom doors in home fires
■■
A toolbox of community & first responder resources
Why “Close Before You Doze”?
“Twenty-five years ago, occupants typically had 17 minutes to evacuate a home after a smoke detector annunciation,” says Schmit. “Today, typical safe egress time is about 3 minutes, due to the much higher use of synthetics in furnishings, floors, and fixtures. Research tests show that simply closing a bedroom door can significantly extend the survivability time
for people in the room.” Test results are clear and the message is simple. However, communicating with the public, in ways that inspire behavior changes, can be a challenge. To help, UL established a dedicated website to serve as a resource clearinghouse: closeyourdoor.org. UL invites TMA members to alert public safety officials in your markets to this resource, or “we would be delighted to talk about how you might use these materials in your own organization’s public service messaging,” says Schmit (steven.a.schmit@ul.com). “Either way, there is an opportunity to leverage the UL public safety message and brand to create a positive environment for discussion of UL Certificated alarm service. You could be the one that brings a turnkey public safety campaign to your market’s public safety partners.”
Winter 2018
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Winter 2018
www.tma.us • TMA Dispatch | 15
TMA Committees Report TMA committees continue to work on the goals and initiatives they proposed at the 2018 TMA Long Range Planning Meeting in January. Here are some of their accomplishments from the Fourth Quarter of 2018. These activities are intended to provide you, our TMA members, with benefits and resources that will help you advance your career and business. Get involved and share your experience and expertise! To join a TMA committee, email membership@tma.us. Associate Members Liaison Committee
Chair: Nigel Spinks, Chuck Collins ■■ Developing goals for 2019 and considering a new request from TMA Contract Monitoring Council on the Universal Billing Project that amends the required report variables.
Contract Monitoring Council
Co-Chairs: Morgan Hertel, Mark McCall ■■ Working with Five Diamond committee on implementation of Five Diamond dealers program.
Education Committee
Co-Chairs: John Brady, Erik Young ■■ Completed well-received programs for this year’s Annual Meeting and Fall Ops. ■■ Operator Level 2 online course is in first stages of development. ■■ False Alarm Reduction course ready for release. ■■ Collaborating with Technology Committee on cybersecurity webinar series and 2019 Technology Summit.
Five Diamond Committee
Chair: Ralph Sevinor ■■ At the October Board meeting, presented revised plan for a Five Diamond Program for dealers of TMA Five Diamond companies. The plan was approved and is now ready for implementation.
16 | TMA Dispatch • www.tma.us
Government Relations Committee
Chair: Rick Sheets ■■ Reviewed more than 600 bills in 2018 and provided recommendations to TMA, SIA and ESA.
Marketing and Communications Committee
Co-Chairs: Ron Rothman, Peggy Page ■■ Exploring a website task force to review and make recommendations for new TMA website. ■■ Supporting Membership Committee and Five Diamond Committee projects.
Membership Development and Retention Committee
Co-chairs: Shannon Woodman, Alan Gillmore IV ■■ TMA has welcomed 45 new members to date this year. ■■ Target: Member Acquisition, the member-get-a-member campaign, launched in October and runs through May 2019. ■■ Committee will spend time in 2019 exploring different retention strategies. ■■ Planning NextGen and other membership outreach events for 2019.
Proprietary Council
Co-chairs: Dan Jackman, Michele Levcik ■■ Membership recruitment efforts have resulted in 20% growth in proprietary membership this year.
Standards Committee
Chair: Rick Simpson ■■ Standards Sub-Committees formed for NFPA, UL, Remote Station and Future Technologies. ■■ Evaluating current CP-01 Standard with the intention to integrate newer technologies into the Standard. ■■ UL Sub-Committee engaged in UL 827 revisions. ■■ Remote Station Standard to focus on development of best practices related to signal activity from supervising station to protected premise. ■■ Task group is evaluating CSV01 and prepare recommended changes.
Technology Committee
Co-chair: Sascha Kylau, Steve Butkovich ■■ Finalizing programs for February 2019 Technology Summit, 2019 Cybersecurity Webinar series, ESX 2019, and UL 827 section 17 webinar.
Surveillance and Video Verification Committee
Co-chairs: Steve Walker and Rob Baxter ■■ Supporting Standards Committee on review of CS-V01. ■■ TMA board approved name change to Surveillance and Video Verification Committee. ■■ Offering sequential video surveillance and verification sessions at ESX 2019 to support trending topics and attract new members.
Winter 2018
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www.tma.us • TMA Dispatch | 17
TMA NEWS Celia T. Besore is New Executive Director of The Monitoring Association Accomplished Association Executive is TMA’s First Female Executive Director
O
n November 1, Celia T. Besore, MBA, CAE became the new executive director of The Monitoring Association. An astute executive and dynamic strategist, Besore has established a solid career of success representing national associations and members, nurturing key alliances, and influencing and inspiring change through advocacy, education, and professional opportunities.
SentryNet’s Peggy Page is New CoChair of TMA MarComm Committee
SentryNet marketing manager Peggy Page has been named the new co-chair of the TMA Marketing and Communications Committee. Page’s career in security spans over 30 years, the past 24 years spent at SentryNet. She creates opportunities for her team as they assist independent alarm installers nationwide in business development and growth. “I am honored to accept the co-chair position on the Marketing and Communications Committee for TMA,” Page said. “As a member of TMA, I believe in the work that we do in security central stations. Our operators
Besore, previously executive director of the National Association of Hispanic Nurses as well as a former member of the board of directors of the American Society of Association Executives (ASAE), is well-recognized for expertise in delivering strong revenues, generating growth, driving turnarounds, and building organizational value in diverse sectors, including healthcare, electronic security, packaging, and trade association management. Besore previously served as TMA’s Vice President of Membership and Programs and earlier as Vice President of Marketing and Communications. Besore holds the prestigious Certified Association Executive credential from ASAE as well as an MBA from George Mason University. She is a recognized association management community leader, volunteering countless hours to ASAE programs such as the Diversity Executive Leadership Program for which she serves as a mentor. She is the first woman to lead the TMA staff as executive director. Read her first report to the membership on page 6.
AvantGuard’s Justin Bailey Joins TMA Board of Directors
TMA announced that Justin Bailey, President and COO of AvantGuard Monitoring Centers, is newly-appointed to the TMA Board of Directors as a representative of the Contract Monitoring classification. Bailey began his career building technology solutions for some of the world’s largest companies. He has been a full time member of the AvantGuard team for eight years. AvantGuard is one
18 | TMA Dispatch • www.tma.us
of the nation’s largest wholesale monitoring providers and offers security, fire, PERS, mPERS, and IoT monitoring services. The company also offers cloud monitoring services including hybrid monitoring solutions. Bailey is passionate about success and innovation as well as leadership and growth. “I’m excited to join the TMA board, after having served on committees for a number of years,” he said. “I see the pace of change increasing from within the industry as well as from disruptors, and know we need to evolve more quickly as an industry to remain relevant. I look forward to working with the other TMA board members to that end.”
are the voice of calm in some of the most chaotic times for our customers. How could I not support and be a part of an association that is designed to improve and advance the monitoring industry through education, advocacy, and public safety relationships?” Page joins Ron Rothman in leading this committee, which helps coordinate programs such as website development, TMA awards, and membership marketing efforts. If you are interested in lending your skills and experience to this committee, email communications@tma.us.
Winter 2018
TMA NEWS
TMA Members: Apply NOW for NFPA Technical Committee At the 2018 TMA Annual Meeting last month, TMA leaders reported on the recent NFPA-72 initiative. Following the final decision on NFPA72 in which TMA appealed the final outcome to the NFPA Standards Council, the Council in their decision stated that the Technical Committee for Supervising Station and Signaling Systems should be reviewed by the NFPA staff to expertise related to alarm signaling and communication
2019 TMA Technology Summit
Registration is open for the 2019 TMA Technology Summit in Salt Lake City February 27-28. The TMA Technology Committee is posting program details at tma.us. The inaugural 2018 event earned high marks from attendees, who gave it an overall Net Promoter Score of 8.9. Register today!
Target: Member Acquisition
Association research shows that the #1 way to attract new members is a personal invitation from a current member. You know the value of TMA. You are key to growing membership! Members can help TMA “Transcend Mere Awareness” by participating in our Member Get-a-Member campaign. Most companies in the monitoring industry are aware of TMA and are benefiting from our efforts. We’d be even stronger with their active participation. We’ll support you with five easy steps to recruit new memWinter 2018
technologies. The Standards Council also encouraged all individuals with pertinent expertise to participate in the NFPA standards development process, including submitting an application for Technical Committee membership. TMA urges members to apply so that monitoring industry concerns are addressed in the future. Apply at tma.us/nfpa-71 and choose to apply to Supervising Station Fire Alarm and
Signaling Systems (SIG-SSS). TMA is requesting that all member companies have one of their most qualified people apply — in particular, every member company that sent participants to the 2018 NFPA Annual Meeting in Las Vegas to take part in the floor discussion and vote on NFPA-72 have a qualified member of your company submit an application for committee membership. Applications are due December 14.
bers, and you’ll be eligible for rewards ranging from $100 off a TMA purchase to full registration at the 2019 TMA Annual Meeting. The Target: Member Acquisition campaign runs through May. Grand prize winner will be announced at ESX 2019. Find out more at tma.us/ target-member-acquisition. Don’t have a prospect in mind? We can suggest contacts for you!
TRG Associates president John Brady of the 2017 Industry Attrition Study. TRG continues to accumulate annual attrition results from small and regional to large national security companies. This information can help improve your business practices and retain customers. View the complete report at trgassociates.com/ attritions/.
2019 TMA Excellence Awards
Is your company and your staff the best of the best? Get recognized for your efforts by applying for a TMA Excellence Award. Sponsored by SDM Magazine, these awards recognize outstanding listed monitoring centers and their exemplary personnel.
2019 Marvel Award: Spotlight Your Technology Innovation
TMA Monitoring Center Excellence Awards
2019 Enter one or more categories after January 1: Monitoring Center Manager, Support Person, and Manager, plus overall Monitoring Center. Winners receive extensive recognition in SDM and TMA Dispatch and are spotlighted at a special ceremony at ESX 2019. Entry deadline is March 10. For more information, visit tma.us.
Just Released: 2017 Attrition Study
TMA members at the 2018 Annual Meeting got a special preview from
TMA and Security Sales and Integration are again collaborating to recognize technology innovators in the monitoring industry. The 2nd annual TMA/SSI Monitoring Technology Marvel Awards open January 15 with a deadline of March 10. NMC, Ackerman Security and COPS Monitoring were the finalists in 2018, with NMC receiving the award for their video surveillance technology. Winners receive extensive coverage in SSI and TMA Dispatch. Visit tma.us for details.
www.tma.us • TMA Dispatch | 19
2018 ANNUAL MEETING REPORT:
A Dynamic Gathering of Industry Leaders in Palm Beach
A
s it does every year, the 2018 TMA Annual Meeting brought together a most impressive group of industry leaders and influencers, who gained new connections and information to help them advance their businesses. Attendees praised the event, held in Palm Beach October 13-17, for its unmatched networking and high-level conversations supported by a leadership-focused program developed by the TMA Education Committee. “The 2018 Annual Meeting lived up yet again to its billing as a gathering of the best of the best in our industry,” said TMA President Ivan Spector. “As we had expected, our event attracted the most engaged and committed people, enabling them to have conversations at a level above any other industry event and to take away information that will help them advance their businesses. I was
gratified to see so many new members, first timers, and younger folk in Palm Beach, as well as our long-time stalwarts. You could really feel the dynamism of our association!” Attendees engaged with each other in committee meetings, the general membership meeting, shared meal functions, theme events, special tours, and education sessions. “With the landscape and technology in our
industry changing faster than ever it is important for us as members to gather together to identify and work towards solutions for our industries future,” said Wayne E. “Trey” Alter III, president and CEO, Dynamark Security Centers. “TMA has always been at the forefront of this and I can think of no better venue than our annual meeting.” “It’s rare to meet so many accomplished visionaries and entrepreneurs and innovators all in one location,” said John Romanowich, President and CEO, Sightlogix. “I felt so welcomed here and had so many high level conversations — I really didn’t expect that at the first meeting I attended, and I just had a tremendous experience.”
Keynote speaker David Horsager, author and CEO of “The Trust Edge,” set the tone for the meeting by sharing with attendees how trust, or the lack of it, can affect the success of their businesses. One of the buzziest sessions was “Valuations Evolve in the 2018 Market” featuring a powerhouse panel moderated by John E. Mack III, Head of Mergers & Acquisitions, Imperial Capital. Pictured from L to R: John Robuck, Head of Security Finance, Capital One; Henry Edmonds, President, the Edmonds Group, LLC; Michael Barnes, Principal, Barnes Associates Inc. 20 | TMA Dispatch • www.tma.us
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PALM BEACH 2018
Simpson, Clary Recognized for NFPA-72 Efforts
In Palm Beach, Vector Security’s Rick Simpson, left, and Bay Alarm’s Shane Clary, right, pictured with TMA President Ivan Spector, were honored with TMA President’s Awards for their efforts on the NFPA-72 initiative earlier this year. “Shane and Rick did an incredible job on the Industry’s behalf,” said Spector. “There is no one who knows the codes like Rick, and no one who can give the kind of presentation [to the NFPA Standards Council] that Shane did. I was truly honored and humbled to have shared the moments with them both.” (Read more at tma.us/nfpa-72.)
TMA Executive Director Jay Hauhn retired following the Annual Meeting, after leading the association for 3½ years. TMA created a special tribute video featuring members and colleagues to thank Hauhn for his service and contributions. It was shown at the General Membership Meeting.
TMA staff and leaders welcomed “NextGen” members with a special reception. The TMA Annual Meeting provided the unique opportunity to engage with leaders from AHJ organizations. L to R: Mark Light (IAFC), Dan Eggleston (IAFC), Bill Moore (CACP), Rick Stanek (NSA), Leon Frederick (Nlets), Steve Correll (Nlets), Stan Martin (SIAC), Ivan Spector (TMA), Rob Baxter (TMA sponsor); Paul Cell, (IACP), Harlin McEwen (IACP), Jay Hauhn (TMA), Larry Folsom (TMA sponsor), Joey Rao-Russell (TMA PSLC).
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www.tma.us • TMA Dispatch | 21
PALM BEACH 2018
Bud Wulforst Receives Stanley Lott Award TMA Past President Bud Wulforst was announced as a new recipient of the association’s highest honor, the Stanley C. Lott Memorial Award for Exemplary Service, at the 2018 Annual Meeting. This award was created to honor the memory of Lott, renowned for his efforts to lead and financially support the Association through difficult times. Wulforst, with more than half-a-century in the electronic security industry, built and sold five companies, most recently selling Nevada-based A-1 Security to Stanley Convergent Security Solutions. He has been devoted to the industry and its causes, helping many colleagues improve their operations and profitability, and assisted some in selling their businesses. Over the years he has been associated with more than a dozen industry-focused organizations, remaining an active member of the TMA board of directors since his presidency. Sons Howard Wulforst and Leif Wul-
forst accepted the award on Wulforst’s behalf. “I finally finished the race,” said Wulforst with a smile. “When my sons told me I had received the award, I was dumbfounded – almost speechless. It’s a wonderful honor. “I knew Stan Lott well,” he continued. “He was really a mentor to me; he encouraged me to join the association back in the late 80s, and explained how things worked – it was very helpful! It’s truly an honor to join the others who have received this award named for Stan.” “It was indeed an honor to present Bud with the Lott Award in Palm Beach this year,” said TMA President Spector. “Bud leads with a quiet and determined leadership style – always very low key and spot on with his advice and comments. He is very insightful, always helpful and never says no to assisting on various projects.He is one of the reasons why TMA is so successful — both in the past and in mentoring new Industry leaders of the future.”
Bud and Laurie Wulforst with the Lott Award.
PHOTOS BY BRANDON FREEDMAN, RALPH SEVINOR, AND ELIZABETH LASKO
The TMA Board of Directors at the 2018 Annual Meeting (L to R): Bob Bitton, Lou Fiore, Don Young, Joey Rao-Russell, Shannon Woodman, Nigel Spinks, Dan Jackman, Bob Bonifas, David Carter, Ralph Sevinor, Alan Gillmore IV, Ivan Spector, Brandon Niles, Jay Hauhn, Morgan Hertel, Rick Sheets, Kevin Stone, Chet Donati, Stanley Oppenheim, Ed Bonifas, Graham Westphal, Ben Dickens, Steve Butkovich. 22 | TMA Dispatch • www.tma.us
Winter 2018
PASSIONATE
SECURITY
Registration Opens
January 2!
ARE YOU PASSIONATE ABOUT WHAT YOU DO? EDUCATION. NETWORKING. EXPO.
#passionatesecurity
Winter 2018
ESXWEB.COM
www.tma.us • TMA Dispatch | 23
TMA NEW MEMBERS TMA welcomed the following new members in August, September, and October 2018.
Associate CHeKT LLC Shreveport, LA (224) 442-4358 www.chekt.com Contact: Mark Donohue
CHeKT removes the barriers that prevent professional security integrators from providing video monitoring services. The CHeKT solution was developed by a group of integrators in the security installation and alarm monitoring business. Their Monitoring Platform allows any central station to access CHeKT video using a monitoring company’s existing automation software.
Imperial Capital, LLC Los Angeles, CA (800) 929-2299 www.imperialcapital.com Contact: John Mack
Imperial Capital provides profitable opportunities and expert service to corporate issuers and institutional investors. A strong commitment to extensive research and efficient execution enables them to offer specific and unique insights across the entire capital structure of issuers in the Americas and Europe, while their operations team manages the closing and settlement transactions in both public and private securities.
OpenEye Liberty Lake, WA (509) 777-6736 www.openeye.net Contact: Rick Sheppard
OpenEye is an innovator in the design and development of cloud-centric software solutions for video management, business intelligence, and loss prevention. The OpenEye leadership team has more than a century of combined experience in the video surveillance industry delivering ground-breaking results 24 | TMA Dispatch • www.tma.us
for channel partners and end users across the globe.
Security Dealer Marketing Covina, CA (888) 572-4450 www.sd.marketing Contact: David Morgan
Security Dealer Marketing is a full service marketing agency for the physical security industry, serving 200+ manufacturers, service providers, dealers and integrators worldwide. They provide a complete line of marketing and PR solutions. Co-founders Alex Chavez and David Morgan have a featured column in SDM Magazine and are sought after speakers for industry events
Consultant American Security Integrators, dba Summit Del Mar, CA (858) 733-2323 www.americansecurity.us Contact: Cathy Rempel
A leadership advisory and education firm with over 20 years of experience working with various industries, including security, to grow client bottom line results through business education and real world coaching. With a consortium of successful business experts, both from within and outside the security industry, Summit helps organizations engaging in business services achieve their objectives.
FD Nelder Consulting Vancouver, BC (604) 833-8204 Contact: Don Nelder
Don Nelder, former owner and president of Acme Protective Systems Limited and APS Security LTD since 1972.
RKR Consulting Group, LLC Saint James, NY (631) 512-2490 Contact: Ron Rothman
A former President of Honeywell Security Global and current member of SightLogix’s board of directors, Ron Rothman is a visionary leader who provides top-notch advice to the security industry and private equity investors. He will help grow company initiatives by drawing on his longstanding record of building and transforming security businesses.
International Security Communication Solutions International Ltd Seaford, Victoria, Australia 1 (300) 555-570 www.scsi.com.au Contact: Chad Wright
SCSI is an Australian-based company providing specialist telecommunication services to the electronic security industry for more than 20 years. SCI engineers and manufactures various alarm communicator hardware for the transmission of signals across cellular networks, including LTE.
Non-Listed Alarm TriCorps Surveillance Oklahoma, OK (405) 621-9006 www.tricorps.com Contact: Chad Bradley
TriCorps is a privately-held integrated security and technology firm that specializes in providing cost-effective, world-class services tailored to meeting the needs of their clients. Founded in 2000, TriCorps is staffed with security and technology experts. Their operational leadership is made up of military, law enforcement and technology professionals with hundreds of years of experience combined.
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TMA NEW MEMBERS
Non-Listed Non-Traditional YourSix LLC Rogers, MN (612) 604-5345 www.yoursix.com Contact: Jacob Hengel
YourSix, a service-disabled veteran owned business, is a leading provider of cybersecurity-focused cloud-based physical security solutions in the U.S. They focus on providing redundant, highly available, and cybersecure video surveillance, access control, video
Proprietary Land O’Lakes, Inc. Arden Hills, MN (651) 236-0204 www.landolakes.com Contact: Don Taussig
Land O’Lakes, Inc., is a member-owned cooperative with operations that span the spectrum from agricultural production to consumer foods. Ranking 209 on the Fortune 500, Land O’Lakes operates some of the most respected brands in agribusiness and food production including LAND O LAKES® Dairy Foods, Purina Animal Nutrition and WinField® United.
The World Bank Group Washington, DC (202) 473-3450 www.worldbank.org Contact: Christopher Fritts
The World Bank Group works in every major area of development. They provide a wide array of financial products and technical assistance, and help countries share and apply innovative knowledge and solutions to challenges they face.
Idaho National Laboratory Idaho Falls, ID (208) 526-5069 www.inl.gov Contact: David Stonhill
A U.S. Department of Energy’s national laboratory, Idaho National Laboratory performs work in each of DOE’s strategic goal areas: energy, national security, science and environment. INL is the nation’s leading center for nuclear energy research and development. INL’s Emergency Communications Department monitors systems located on the 890-squaremile federal reservation and research campus in Idaho Falls.
Regular Alarm Central, Inc. Quincy, MA (888) 982-2010 www.alarmcentral.com Contact: Kerry-Anne Mcstravick
Established in 1978, Alarm Central, Inc. continues to be a leader in wholesale alarm monitoring to the U.S Northeast and beyond. Providing dealers with state of the art computerized monitoring services and professionally trained operators is only part of Alarm Central’s commitment to excellence.
Property Protection Monitoring, Inc. Lowell, MA (978) 459-3344 www.propertyprotectionmonitoring. com Contact: Sandra Dalphond Property Protection Monitoring, Inc. is a family-owned monitoring station in New England. PPM is a third party monitoring station with services including: fire alarm, burglary, carbon monoxide detection, generator monitoring, radios, UL Listed monitoring lines, and answering service for their alarm dealers.
Got 15 Minutes? Check Out a TMA Virtual Product Review TMA Virtual Product Reviews are 15-minute webinars spotlighting a product or service from a current TMA advertiser. Learn about new offerings and get your questions answered. View live or on your own time. Upcoming! ■■ December 12 @ 1:00 pm ET– Umbo Computer Vision: Improving Operator Efficiency with A.I. ■■ December 19 @ 1:00 pm ET – Johnson Controls/Tyco Security Products ■■ January 15, 2019 @ 2:00 pm ET: Better Business Operations and Accounting with Bold’s AlarmBiller. Archived — no charge to view! ■■ CloudEye Cloud Video Recording from DICE Corporation ■■ Honeywell Total Connect VISTA Partitions ■■ Altronix Ethernet over Coax Visit tma.us/product-reviews/ to register and view archived VPRs.
Winter 2018
www.tma.us • TMA Dispatch | 25
TMA MEMBER NEWS
The Monitoring Association is pleased to share news from and about TMA members. Send your news items and announcements to communications@tma.us.
TMA Committee Co-Chair Ron Rothman Joins SightLogix Board of Directors
TMA Marketing/ Communications Committee Co-Chair Ron Rothman, formerly Honeywell Security Global President and a TMA board member, has joined SightLogix’s board of directors. Sightlogix, a new TMA associate member, makes smart thermal camera systems that protect some of the world’s most important sites, including assets in the energy, transportation, chemical, utility, communications, government and defense industries – as well as private, independent businesses around the world. Rothman will help guide SightLogix growth initiatives, drawing on his longstanding record of building and transforming security businesses. “Ron is a visionary leader with unparalleled success in the security industry,” said John Romanowich, SightLogix president and CEO. “His deep knowledge and long history of accomplishments make him an ideal advisor, and I am thrilled to welcome Ron to our team.”
I-View Now President Honored by SIA for Industry Leadership
The Security Industry Association (SIA) honored TMA member Larry Folsom — co-founder and president of I-View Now, a cloud-based central station video verification company – as the 2018 recipient of the Jay Hauhn Excellence in Partnerships Award, an honor recognizing a leader who embodies a spirit of collaboration in the security industry. The award was presented to Folsom during SIA Honors Night on November 14 in New York City. Folsom is a security industry vet26 | TMA Dispatch • www.tma.us
eran with more than 15 years of experience in the field. He served as president of the Partnership for Priority Verified Alarm Response – which works to educate security stakeholders about the value of video and other technologies in verifying alarm activity during the dispatch process, reduce the prevalence of false alarms and grow apprehension rates for burglar alarm users – from 2016 to 2018. The Hauhn Award is named in honor of TMA’s recently-retired executive director. “I am deeply humbled and honored to be recognized with [this award]. Jay epitomizes what true collaboration can achieve for our industry. He has been an inspiration to me to also work to unify technologies, foster stronger industry alliances and partner with law enforcement to achieve mutual goals,” said Folsom. “I am proud to be part of an industry whose focus is making our communities safer.”
COPS Monitoring Adds Industry Veteran Joe Parisi to Management Team
COPS Monitoring announced the addition of Joe Parisi to its leadership team as Director of Project Management. Parisi brings over 20 years of alarm industry experience to COPS and will play a key role on the
company’s management team by leading technological projects related to COPS’ award-winning network of UL listed monitoring stations. This newly created Director position was designed specifically for Parisi to capitalize on his particular skill sets in Project Management and Technological areas. Key areas include facilities, alarm receiving equipment, and telephone system infrastructure. “My career in the United States Marine Corps has been the foundation of my technical and leadership skills that have been instrumental behind my successful 20-year career in the security industry,” stated Parisi. He has an electrical engineering degree from Rochester Institute of Technology and previously worked at Radionics (now Bosch).
Brian B. Potts is Vector’s New National Channel Sales Manager
Vector Security® Networks has hired Brian B. Potts as National Channel Sales Manager. In this newly-created position, Potts is responsible for winning, maintaining, and expanding relationships with channel partners. He is also responsible for achieving sales, profitability and partner recruitment objectives, while representing the entire range of Vector Security Networks’ products and services to drive sales through the partners’ relationships and customer base. Potts joins Vector Security Networks from the global communications and technology company Verizon, where he held various positions during his 10-year stint, including Channel Sales Manager, Channel Marketing and Regional Channel Manager. Prior to that, he was with Qwest Communications, Integration Point and Time Warner Telecom. Winter 2018
TMA Five Diamond Member Companies These monitoring centers have received or renewed their TMA Five Diamond designations since the publication of the Fall 2018 issue of Dispatch. TMA applauds their commitment to the highest training standards in the monitoring industry. For a complete, up-to-date list of TMA Five Diamond companies, visit www.tma.us.
Alarmco Inc. – Boise Boise, ID since 07/2008 alarmcoinc.com
CenterPoint Technologies, LLC St. Louis, MO since 06/2006 centerpointtech.com
Gillmore Security Systems, Inc. Cleveland, OH since 01/2009 gillmoresecurity.com
Sentry Watch, Inc. Greensboro, NC since 02/2008 sentrywatch.com
Alert 360 Tulsa, OK since 08/2018 alert360.com
COPS Monitoring (FL) Boca Raton, FL since 04/2014 copsmonitoring.com
H-E-B Grocery San Antonio, TX since 03/2014 heb.com
U.S. Monitoring, Inc. Oklahoma City, OK since 08/2018 usm-ok.com
Amherst Alarm Inc Amherst, NY since 03/2004 amherstalarm.com
F.E. Moran Security Solutions, LLC Champaign, IL since 12/2006 femoransecurity.com
Kastle Systems LLC Falls Church, VA since 06/2014 kastle.com
Vivint (MN) Eagan, MN since 03/2014 vivint.com
NEXgeneration Central Providence, RI since 07/2009 nexgenerationcentral.com
Vivint (UT) Provo, UT since 03/2014 vivint.com
Safeguard Security Scottsdale, AZ since 04/2012 safeguard.us
Z-Tech Central Alarm Memphis, TN since 08/2018 ztechcentral.com
AT&T Digital Life Atlanta, GA since 07/2013 att.com/digitallife/experience Brinks Home Security Farmers Branch, TX since 02/2005 brinkshome.com
Fire Monitoring of Canada, Inc. St. Catharines, ON since 05/2009 fire-monitoring.com
TMA MEMBER NEWS
Per Mar Celebrates 65th Anniversary, Acquires ABC Fire & Burglar Company
Per Mar Security Services, a leading provider of total security solutions for residential and commercial clients based in Davenport, IA, celebrated its 65th anniversary on October 31. In 1953, John and Eleanor Duffy founded Per Mar in their home in Davenport, Iowa. Today, Per Mar is still headquartered in Davenport and is the largest family-owned, full-service security company in the Midwest with 2,400 employees and 23 branch locations. Brad Duffy, President of Security Officer Services for Per Mar, reflected on the company’s rich history: “It is amazing that this company that was started on a front porch 65 years ago has grown to be a leading provider of security services in the Midwest. Although much has changed in the industry our success can be attributed largely to the
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way we treat employees and customers, which is the foundation the company has been built on.” Recently Per Mar acquired ABC Fire & Burglar Company of Gary, Indiana, further expanding its residential and commercial security services and customer base in Northwest Indiana. ABC was founded by Michael Easton in 1963. His children, Bob and Angi Easton, have joined the Per Mar team along with their excellent technical staff. The operation will join Per Mar’s Griffith office, and continue to serve the Northwest Indiana area.
programs that help individuals and families develop the skills (including STEM skills) necessary to reach their full potential. TMA sponsored a raffle to raise funds for the donation. Prizes ranged from a $25 bar tab to a grand prize of free registration for the 2019 Annual Meeting in Napa Valley.
TMA Members Give Back to Local Community at 2018 TMA Annual Meeting
TMA members attending the 2018 Annual Meeting donated nearly $1500 to support the local community through New Hope Charities of West Palm Beach. This organization offers
Peter Lowitt, president of Lowitt Alarms, left, with sons Stuart and Andy, was the winner of the grand prize.
www.tma.us • TMA Dispatch | 27
REGULATORY UPDATE Wireless Report
By John Prendergast
FCC Adopts New Rules regarding Central Station Channel Restrictions On October 22, 2018, the FCC released the text of the final Part 90 order in WP Docket No. 16-261, which among other things addresses the proposed changes to rules governing the central station alarm frequencies. The order itself is largely the same as an October 2, 2018 draft released by the FCC, which triggered AICC visits to the FCC Commissioners and Capitol Hill. Following the AICC visits, the FCC voted on the order via circulation rather than deciding at its next open meeting. Surprisingly, the FCC did not adopt the consensus plan that was agreed to by TMA and the Land Mobile Communications Council (LMCC), despite support by the FCC’s Wireless Bureau for this consensus. However, the FCC is providing certain protections for central station operations, including certain provisions that came from the TMA consensus plan. The details are as follows: First, the FCC has made TMA the exclusive coordinator for the central station frequencies, similar to the status held by the “critical infrastructure industry” coordinators (Railroad, Power, Petroleum and Automobile Emergency). This does not allow TMA to arbitrarily refuse to coordinate applications of non-alarm companies, but it does require that TMA concur in any such application, and positions TMA to make sure that any 28 | TMA Dispatch • www.tma.us
proposed used of a central station frequency will not cause interference to existing alarm operations or otherwise “have a demonstrable, material, adverse effect on safety.” Second, the FCC turned down the request of the public safety coordinators to gain access to the central station channels for public safety entities. This somewhat limits the pool of potential non-alarm company applicants for central station channels. Third, the FCC adopted TMA’s proposal (reflected in the consensus plan) to allow alarm company use of the central station voice channels for signaling only operations, thereby creating more potential channels for AES and similar alarm radio operations in areas where the central station offsets are exhausted. Fourth, the FCC adopted TMA’s proposal (also reflected in the consensus plan) that alarm signaling on the central station offset frequencies are co-primary with regard to co-channel or adjacent channel base, mobile or data operations. This will give TMA the ability to better protect low power alarm radio operations from interference caused by non-alarm operations on either the offsets or the high powered voice primaries. The potential negatives of the Order: First, it is expected that there will be wide scale filing of applications for central station voice channels by entities seeking these channels for traditional land mobile operations, especially trunked operations. While the consensus plan would have allowed such applications on the three “urbanized” central station voice channels, the Order opens up all five voice channels for such applications. Second, the Order opens up the low power central station offsets for application by other entities, despite the showings by TMA that (1) the
offsets are already heavily used and therefore not part of the “underutilization” problem the FCC was trying to address; and (2) voice operations on the central stations will create a significant interference problem for alarm systems. The FCC observed that it does not anticipate that the availability of central station offsets will become a problem, since there are many other low power channels available. However, TMA is concerned that in many markets the few remaining offsets may become unavailable for future alarm operations if even a handful of non-alarm applicants apply for them. The changes to the central station rules adopted in the Oct. 22 Order go into effect 30 days after Federal Register publication of the order, except for the changes to the frequency coordinator rule (Rule Section 90.175), which require OMB approval. TMA can seek reconsideration of any adverse rule changes if it sees fit within the 30 day effective period following Federal Register. The FCC issued a Federal Register notice that concerns the Order on November 2, but this Federal Register notice appears to be the Paperwork Reduction Act (PRA) notice that signals the start of the OMB approval process for the information collection associated with the changes made to the frequency coordination rule in connection with the central station channels. A separate Federal Register notice publishing the full contents of the order should be issued soon. Comments on the PRA notice are due January 3. The OMB approval process generally takes 75 to 90 days AFTER the OMB is requested to act. And at the end of the process, there should be another notice announcing the specific effective date. In the meantime, any central station alarm companies that have foreseeable plans to use central station Winter 2018
REGULATORY UPDATE channels, either offsets or primaries, should file applications for such operations before the new rules go into effect if possible. Also, existing licensees should ensure that their license provides a wide enough operating area to cover existing customers and foreseeable growth of the existing systems. With the incremental growth of mesh technology systems through the addition of customer locations (that are classified as “mobiles” and therefore not subject to separate FCC licensing), it is possible that an existing system may have grown over the years to where it is near or exceeds the boundary of the operating radius shown on its FCC license. This should be fixed through license modification to ensure that TMA can enforce interference protection rights under the new rules.
Satellite Update Participation in WAC: TMA continues to participate in the FCC’s World Radiocommunication Advisory Committee (WAC), advocating for a power flux density adequate to protect alarm radio operations from harmful interference. On October 3, the FCC issued a Public Notice seeking comments on draft NTIA recommendations on a number of issues that will be considered by the 2019 World Radiocommunication Conference (WRC-19), including the proposed changes concerning the 460-470 MHz band. The draft text includes a new Resolution [B103] (WRC-19), which largely incorporates the protective language contained in prior drafts of the NTIA recommendation on this item.
FCC Adopts County-Based Licensing for 3.5 GHz Band 5G Spectrum At its October 23, 2018 Open Meeting, the FCC adopted a Report and Order that made changes to the Citizens Broadband Radio Service (“CBRS”) in 3.5 GHz band in order to facilitate fixed and mobile 5G services, thereby setting the stage for an Winter 2018
auction of this spectrum next year. 3.5 GHz band spectrum may be of interest to alarm device manufacturers and users that wish to incorporate 5G capabilities into their equipment, especially if the alarm devices will be used for any purposes involving mobility (e.g., cargo tracking, protected campus applications, and perhaps temporary event security). While it may be possible that alarm service providers may want to acquire the priority rights that will be sold at auction, it is perhaps more likely that they will use the 3.5 GHz spectrum available for general access, or perhaps arrange priority access through an arrangement with one of the auction winners. The changes are described below: Seven County-Sized PAL Licenses to be Sold at Auction As initially adopted in 2015, the Commission’s CBRS rules created a tiered framework for the shared 3.5 GHz CBRS spectrum, with Incumbents comprising the first tier (Incumbent Access) and receiving protection from all other users, followed by Priority Access Licenses (PALs) as the second tier, and General Authorized Access (GAA) as the third tier. The initial CBRS framework called for licensing all seven (7) PALs on the basis of 74,000 census tracts nationwide, with a three-year non-renewable license term that for many seemed more like a lease. However, petitions for rulemaking filed by CTIA and T-Mobile sought a wholesale re-working of the CBRS framework by requesting that PAL licenses be issued on the basis of large Partial Economic Areas (PEAs) to facilitate wide-area 5G services. In its Order, the FCC has concluded that increasing the size of the PAL license area from census tracts to counties is the best way to promote a variety of use cases (such as lowpower small cells and wide-area mobile networks) in the 3.5 GHz band. More targeted use cases are already encouraged by the “use-or-share” nature of the band and the GAA tier (which is similar in many respects
to the 3.65 GHz registration scheme already in use). In this regard, a minimum of 80 out of 150 megahertz— more than half the band—will be available for GAA use even if all of the potential PAL channels are occupied. Under the Report and Order, the FCC also extended PAL license terms to 10 years, and made such licenses renewable in order to maximize incentives for large scale investments in the 3.5 GHz band. And the FCC determined that it is necessary to adopt new performance requirements for PALs. Specifically, the new rules will require Priority Access Licensees to provide a bona fide communications service that meets a “substantial service” standard, through provision of service to the public or meeting private, internal communications needs. The FCC’s Rules also provide for two specific safe harbors to meet this standard, one for mobile or point-to-multipoint services and a second for point-to-point services. The safe harbor for mobile or point-to-multipoint services will be met by demonstrating the provision of a reliable signal and offering service over 50% of the population in a license area, while the safe harbor for point-to-point services will require construction and operation of at least links in license areas with 134,000 population or less, and at least one link per 33,500 population (rounded up) in license areas with greater population. Licensees will be able to fulfill their performance requirements by showing that they meet at least one of these safe harbors, or they may make an individualized showing of substantial service by relying, for example, on a combination of different services for which there is a safe harbor or on services for which there is no defined safe harbor. The revised 3.5 GHz rules will also allow partitioning and disaggregation of PALs on the secondary market. With respect to technical rules, the FCC’s Order updates information security requirements to protect sensitive CBRS device registration information while still ensuring that www.tma.us • TMA Dispatch | 29
REGULATORY UPDATE aggregate data on spectrum use is publicly available. The rules will also facilitate transmission over wider channels without significant power reductions.
FCC Cites Homeowner for Use of Surveillance Camera That Interferes with Cellular System The FCC has cited a homeowner for operating a surveillance camera that caused harmful interference with AT&T’s LTE system. The citation arose out of an interference complaint filed by AT&T, and a subsequent investigation by the FCC that resulted in multiple warnings to the residents over a period of several months. The importance of this action for the alarm industry is two-fold: First, surveillance camera manufacturers and alarm service providers will want to make sure any cameras they sell or deploy do not cause interference, thereby creating a risk of FCC enforcement action or even civil liability; and second, interference from such surveillance cameras is another potential source of interference to the cellular system, and therefore to alarm messages carried over that network. Should a Part 15 device cause harmful interference, its use must cease operation immediately until the interference issue can be resolved. A failure to comply with the FCC’s requirements could result in fines of up to $19,639 for each day of violation. As we have previously reported in connection with pirate stations, the FCC has stepped up enforcement actions to resolve instances of harmful interference to licensed operations. We therefore encourage you to ensure that all Part 15 devices have been approved by the FCC for use and that they installed and used in accordance with manufacturer instructions. Further, in the event that you are notified by the FCC that a device is causing harmful interference, its use should be suspended immediately until authorized by the FCC to resume oper30 | TMA Dispatch • www.tma.us
ation.
FCC Issues Enforcement Advisory for Two-Way VHF/ UHF Radios In response to efforts by the Land Mobile Communications Council (“LMCC”) to combat the importation and sale of non-compliant twoway VHF and UHF radios, the FCC’s Enforcement Bureau has issued an Enforcement Advisory that cautions users, manufacturers, importers and retailers that these radios must be authorized by the FCC prior to being imported, advertised, sold or operated in the United States. The FCC has found that the sale and use of radios that do not meet the FCC’s technical requirements (and therefore cannot be authorized by the FCC) is widespread. In some cases, radios can be modified to transmit on public safety and other land mobile channels for which they are not authorized while others are capable of operating in a wide-band mode (which became prohibited as part of the FCC’s narrowband mandate that was effective January 1, 2013). The FCC noted that these sorts of unapproved radios are illegal, and many have the potential to negatively affect public safety, aviation, and other operations by Federal, state, and local agencies, as well as private users by causing harmful interference to licensed public safety, critical infrastructure and industrial use radio operations. The FCC’s Enforcement Advisory may help ensure more prompt enforcement if any alarm companies encounter interference to their radios.
Private Radio Licensee Cited for Failure to Transmit Station Call Signs and Improper Operation The FCC has cited New Jersey Natural Gas (“NJ Gas”) for (a) failing to transmit its station identification and (b) operating inconsistent with its station license. In response to an interference complaint, the FCC’s
Enforcement Bureau inspected NJ Gas’s radio facility at Rockaway, New Jersey. This inspection resulted in findings that NJ Gas was not transmitting its station identification as required by the FCC’s Rules and was operating in a digital mode when the station license only authorized analog voice operations. Under Section 90.425 of the FCC’s Rules, licensees must identify the call sign each station or system of stations verbally or by International Morse Code during each transmission or exchange of transmissions, or at least once each 15 minutes (or 30 minutes if in the Public Safety Pool) during periods of continuous operation. If the station employs either analog or digital voice scrambling, the call sign must be transmitted in a non-scrambled mode. Licensees are permitted to use a single call sign for commonly owned facilities that are operated as part of a single system; and certain exceptions to the station ID requirement apply for, e.g., “a mobile station operating on the transmitting frequency of the associated base station”, and “a mobile station employing non-voice emissions and the associated base station identifies on behalf of the mobile unit(s)”, and “for the activation of devices which are employed solely as a means of attracting attention”. If alarm equipment is incapable of sending the station ID, it will be important to seek a waiver or determine if one or more of the exemptions applies.
AT&T Touts Upcoming AirGig Commercial Deployment On September 10, AT&T announced that it has “initiated discussions with technology suppliers to start testing and building commercial-grade Project AirGig equipment,” and that next year it will look to expand field trials. The company notes, however, that it does not yet have a date for commercial deployment. Project AirGig consists of items Winter 2018
REGULATORY UPDATE like low-cost plastic antennas, a radio distributed antenna system (RDAS), mmWave surface wave launchers and inductive power devices. The RDAS reconstructs signals for multi-gigabit mobile and fixed deployments. It can apparently deliver not just broadband, but also mobile traffic. The mmWave surface wave launchers can power themselves via inductive power devices without a direct electrical connection. These devices then create a high-speed signal that travels along or near the wire — not through it. Alarm manufacturers and service providers may want to familiarize themselves with AT&T’s service and this type of technology, to see if either affords an opportunity for improvements to alarm transmission options. Legislation: There are no new legislative updates. For a list of current legislation AICC is following, see the Fall 2018 issue of TMA Dispatch.
Wireline Report
By Mary J. Sisak
AICC Files Further Reply Comments Regarding TCPA Uncertainty over the requirements of the Telephone Consumer Protection Act (TCPA) continues to pose risks for companies, including alarm companies, that place calls or send text messages to customers and non-customers using equipment that arguably falls under the definition of an automatic telephone dialing system (ATDS). As previously reported, the U.S. Court of Appeals for the D.C. Circuit overturned an FCC order that broadly defined ATDS earlier this year. AICC filed reply comments in an FCC proceeding to implement Winter 2018
new rules in response to the D.C. Circuit’s order, urging the FCC to adopt narrow interpretations of what is an ATDS and who is the called party. Since that time, however, the U.S. Court of Appeals for the Ninth Circuit released a decision in Marks v. Crunch San Diego, LLC., adopting its own interpretation of the TCPA. The Ninth Circuit interpreted the definition of ATDS broadly, finding that equipment meets the definition of ATDS if it can store “telephone numbers to be called, whether or not those numbers have been generated by a random or sequential number generator.” In response to the Ninth Circuit’s decision, the FCC asked parties to supplement the record on rules to implement the TCPA. AICC filed reply comments in response to the FCC’s request. In its reply comments, AICC urged the FCC to reject the Ninth Circuit’s interpretation and adopt a narrow definition of ATDS and the “called customer.” AICC argued that the FCC should bear in mind its stated goal of “ensur[ing] consumers will get the messages they want, indeed that are often critical, without undermining the TCPA’s goal of protecting consumers from unwanted messages.” AICC reminded the FCC that automated contacts from the alarm industry are beneficial to and desired by its customers. AICC reiterated that in addition to notifications for triggered alarms, alarm systems also may send other types of notifications – such as a device with low battery power – that also are critical to the safety of the subscriber. AICC also explained that alarm companies place automated calls that are closely related to the purchased alarm service, and are the type of communications customers expect to receive by providing their cell phone number to an alarm company. Accordingly, AICC argued that a narrow interpretation of the term ATDS best addresses Congress’ concerns while maximizing the transmission of desirable communications, per the Commission’s
objective. AICC also urged the FCC to act quickly and adopt a uniform definition of ATDS, as the courts are already adopting different interpretations, which creates uncertainty, increases risk for companies and increases cost for consumers. For example, prior to the Ninth Circuit’s decision, the Third Circuit had interpreted the definition of ATDS narrowly, holding that a device is not an ATDS unless it can generate random or sequential telephone numbers. The Ninth Circuit expressly rejected the Third Circuit’s interpretation, finding that it had failed to provide any reasoning in support of its decision. Conflicting judicial opinions are an invitation to continued litigation over the applicability of the TCPA.
TCPA at TMA Annual Meeting On October 17, a panel discussion at the annual TMA meeting in Palm Beach presented information on the FCC’s actions regarding “unwanted calls” and ways to minimize TCPA risk and avoid lawsuits and regulatory scrutiny.
The FCC and the TCPA According to FCC Chairman Pai: “Unwanted calls – including illegal and spoofed robocalls - are the FCC’s top consumer complaint and our top consumer protection priority. In addition, complaints are on the rise from consumers whose numbers are being spoofed or whose calls are being mistakenly blocked or labeled as a possible scam call by a robocall blocking app or service. The FCC is committed to doing what we can to protect you from these unwelcome situations and is cracking down on illegal calls in a variety of ways.” The FCC’s efforts with respect to TCPA have been focused on reducing the number of unwanted calls that reach consumers and imposing significant fines on entities found to have violated the TCPA. To prevent unwanted calls: www.tma.us • TMA Dispatch | 31
REGULATORY UPDATE 1. the FCC adopted broad definitions of ATDS and the “called party,” which were subsequently struck down by the D.C. Circuit and now have been resurrected by the Ninth Circuit. Now pending before the FCC is how it will define ATDS and the “called party” in light of these court actions. To limit the impact of the TCPA, some companies have asked the FCC to find that certain specific calls are “emergency calls,” and, therefore, not subject to restrictions in the TCPA. The FCC has granted some of these requests, at least in part. 2. the FCC adopted rules allowing phone companies to proactively block calls that appear to be from telephone numbers that do not or cannot make outgoing calls, without running afoul of the FCC’s call completion policies. For example, the new rules allow phone companies to block calls purporting to be from numbers of trusted entities that do not actually make calls from those numbers (e.g., the IRS call scam), from invalid numbers (like those with area codes that don’t exist), from numbers that have not been assigned to a provider, and from numbers allocated to a provider but not currently in use 3. the Commission initiated an inquiry on how to establish a reliable system to verify the caller ID information that appears on the recipient’s phone. The North American Numbering Council recommended a framework for implementing an industry-developed standard to help prevent illegal attempts to trick consumers through caller ID spoofing. 4. To prevent unwanted calls to telephone numbers that have been reassigned, the FCC asked for comment on whether there should be a database of re-as32 | TMA Dispatch • www.tma.us
signed telephone numbers to help prevent violations of the TCPA. 5. In recent years the FCC has taken enforcement actions totaling well over $200 million for TCPA violations. These included a $120 million fine against a Florida-based timeshare marketing operation and an $82 million fine against a North Carolina-based health insurance telemarketer.
Litigation and the TCPA The TCPA can be enforced by private plaintiffs, in addition to the FCC. The TCPA specifies damages of $500 for every call or text in violation of the TCPA or actual damages, whichever is greater. The TCPA also specifies that the court can increase this award, up to $1,500 for every call or text in violation of the TCPA, for willful or knowing violations in private litigation. There is no cap on damages. The possibility of healthy damages awards for private plaintiffs even when a call or text is “unintentional” has resulted in the threat of litigation by individual private complainants seeking compensation for a few unwanted calls and class action lawsuits, which can seek enormous damages amounts. It has recently been reported that an alarm company reached an agreement in principle to settle a class action lawsuit for total cash consideration of $28 million in connection with the TCPA. Also notable is that the lawsuit did not allege that the alarm company violated the TCPA, but sought to hold the company responsible for the marketing activities on one of its service providers as well as calls made by one of the service provider’s sub-dealer agents. The litigation panelists also described a number of steps alarm companies should take to review their processes in sending communications to customers, including maintaining customer consent, to
ensure compliance with the TCPA and to have the evidence necessary to withstand a complaint. Final Thoughts The courts, by issuing different opinions, have created further uncertainty as to what actions violate the TCPA. Further, the damages associated with a violation can be significant. To improve your chances of staying out of the TCPA crosshairs, companies should review their internal procedures for, among other things, making calls and sending text messages and maintaining customer consent to receive calls and text messages. AICC also will continue to participate in the FCC proceedings to try to ensure that the FCC adopts rules that are favorable to the industry, such as the adoption of a narrow interpretation of ATDS and “called party.”
FCC Seeks Comment on Interoperable Devices Under Adequate Replacement Test On October 29, the FCC’s Wireline Competition Bureau and Office of Engineering and Technology issued a Public Notice seeking comment on changes to the list of key applications and functionalities for which a carrier must demonstrate interoperability when requesting to discontinue a legacy voice service pursuant to the adequate replacement test. Comments are due on November 28, and reply comments are due on December 13. The adequate replacement test allows a telecommunications carrier to discontinue voice service as part of a technology transition if the carrier can establish, among other things, that the available replacement service satisfies a three-prong test to ensure that it constitutes an adequate replacement for the service that the carrier is seeking authority to discontinue, including a demonstration that the new service is interoperable “with key applications Winter 2018
REGULATORY UPDATE and functionalities.” A technology transition in this context means “any change in service that would result in the replacement of a wireline TDM-based voice service with a service using a different technology or medium for transmission to the end user, whether Internet Protocol (IP), wireless, or another type.” However, a carrier seeking to discontinue a legacy voice service as part of a technology transition need not proceed under the adequate replacement test. It can instead rely on the alternative options test, or it can proceed under the Commission’s traditional section 214(a) discontinuance analysis. The alternative options test requires a carrier to show that it offers standalone interconnected VoIP service throughout the affected area and another unaffiliated provider offers
a stand-alone facilities-based voice service throughout the affected area. The FCC identified five low-speed modem devices, including home security alarms and medical monitoring devices, as the initial list of key applications and functionalities. The FCC also directed the Bureaus to add to or delete from the list of key applications and functionalities, as appropriate. The FCC identified four relevant considerations in determining whether an application or functionality should be interoperable with replacement services: (i) do customers rely on it for health or safety reasons; (ii) do other providers rely on it as a wholesale input; (iii) does it rely on the continued availability of necessary vendor equipment or inputs that have been discontinued; and (iv) is the service provider or the end-user
customer the least-cost avoider. Based on these considerations, the Bureau’s seek comment on whether additional applications and functionalities should be added to the interoperability, as well as changes in market conditions, industry developments, or FCC rules since the interoperability component of the adequate replacement test was adopted. It is anticipated that the list of key applications and functionalities will be modified based on the comments filed. John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit www.bloostonlaw.com.
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Winter 2018
www.tma.us • TMA Dispatch | 33
Monitoring Center Operator Level 1 Training Graduates First Last Destinee Abraham Tina Adams Goddard Adrien Mariama Ahmed Andrea Alexander Julie Alexander Julian Alfred Jeffrey Allred Desamonia Anderson Quentyn Anderson Jaqueline Andrade Bridgit Arika Katharine Arms Terry Arthur Eric Artis Porter Asvitt Erin Bailey Narender Bains Alexis Ballicud Alexis Barajas Jamarr Baraka Danielle Barbera Andres Barbosa Kayla Barker Autumn Barkley Vladimir Batinic Keaghan Batoche Morgan Bean Joshua Bearb Destiny Beck Kelly Beck Sariah Benitez Ray Bennett Laura Bermea Kassidy Bernhard Nicole Betland Melissa Binder Shelby Blackford Shannon Blackwell David Blakie Ericah Blossom Tim Boland Chad Bolden Manuel Bolden Shadava Bolden-Reed Codie Bonton Akeisheana Boone Matt Botkin Alicia Boutiler Bonnie Brasic Jessica Brennan Demetria Brigance Aaron Brooks Crystal Brown Desiree Brown Katie Bruber
Company Graduated Matson Alarm 8/31/18 Per Mar Security Services 9/28/18 ADT Canada Inc. (CA) 8/24/18 Vivint, Inc. 10/5/18 Kastle Systems - Falls Church 10/5/18 Habitec Security 8/1/18 Supreme Security Systems 10/20/18 Vivint, Inc. 8/23/18 Interface Security Systems 8/1/18 Vivint, Inc. 8/31/18 Interface Security 9/13/18 Vivint, Inc 9/13/18 Securitas Electronic Security 10/16/18 Global Guardian, LLC 8/15/18 Interface Security Systems 10/17/18 Vivint, Inc. 8/30/18 FE Moran 8/29/18 The City of Calgary (CA) 8/31/18 The City of Calgary (CA) 9/5/18 Interface Security 8/22/18 Vector WEST 8/8/18 Avantguard Monitoring Centers 10/2/18 Brinks Home Security 9/8/18 Vector WEST 10/30/18 Securitas Electronic Security 8/9/18 The City of Calgary (CA) 9/5/18 Telsco Security Systems (CA) 10/23/18 Central Station, Inc. 9/28/18 Acadian 8/28/18 Dispatch Center, LTD 8/16/18 Vector WEST 8/8/18 Vivint, Inc. 9/17/18 COPS Monitoring - Scottsdale 8/1/18 Wal-Mart Alarm Central 8/25/18 Avantguard Monitoring Centers 10/4/18 Vivint, Inc. 10/24/18 United Central Control 8/7/18 Matson Alarm 8/22/18 Apple Valley Communications 10/24/18 Armstrong’s National Alarm Monitoring (CA) 10/7/18 National Monitoring Center 10/5/18 G4S Secure Integration, LLC 8/1/18 Securitas Electronic Security 10/16/18 United Central Control 10/1/18 Bay Alarm 10/3/18 Washington Alarm 8/11/18 Interface Security Systems 10/17/18 American Burglary & Fire, Inc. 8/11/18 Armstrong’s National Alarm Monitoring (CA) 10/7/18 FE Moran 9/12/18 G4S Secure Integration, LLC 10/26/18 Z-Tech Central 9/13/18 Savannah River Nuclear, LLC 9/6/18 First Alarm 8/4/18 Comporium SMA Solutions Inc 9/26/18 SRSI 8/25/18
34 | TMA Dispatch • www.tma.us
First Last John Bucaria Mathias Bumie Geron Burkhardt Dylan Burnham Brian Buschert Kristy Butler Jake Cahoon Spencer Call Megan Canady Benita Canales Michael Carnovale Xochilt Carrasco Jessica-Lee Carriere Monique Casey Shawn Castanick Jessica Cataldo Robert Chaney Bianca Charles Katelyn Christopher Shiquita Clark Bonita Clarkson Allen Clem Demetrius Clemons Steven Coburn Christopher Cody LaTasha Coleman Yalonda Coleman Brenda Concepcion Aimee Conchado Melanie Conrad Edward Conradi Ryan Cook Daniel Costa Taylor Cowan Darrell Crews LiToya Crews Christian Cruz Sarah Cuming Laurie Darres Michele Daviau Merin Davila Jennifer Day Jago De Piano Kailee De Piano Jocelyn Deleon Sara Dembro Damon Demyda Darlnita Derico Kelsey Deyholos Qassim Dharsi Angela Diggs Leslie Dixon Andrew Doran Ruth Dove
USA and international graduates completed August 1, 2018–October 31, 2018
Company Graduated DGA Security 10/30/18 ADT Canada Inc. (CA) 10/26/18 Safeguard Security a Division 8/22/18 of SAFE Alarms Vivint, Inc. 8/20/18 The City of Calgary (CA) 8/31/18 Securitas Electronic Security 8/9/18 Vivint, Inc. 10/19/18 Vivint, Inc. 8/17/18 Central Security Group Nationwide, Inc. 10/31/18 Dispatch Center, LTD 8/20/18 City Of Toronto (CA) 10/15/18 Brinks Home Security 8/9/18 Damar Security Services/ 9/11/18 Security Response Center (CA) Z-Tech Central 9/18/18 Amherst Alarm, Inc. 10/1/18 Statewide Central Station 10/30/18 Macy’s, Inc. 8/16/18 Security Partners 9/7/18 Paladin Technologies Inc (CA) 9/18/18 Kings III of America 8/6/18 Vector EAST 9/17/18 Turner Security Systems 10/24/18 DMC Security Services, Inc. 10/3/18 Kings III of America 8/7/18 Wegmans Asset Protection 10/11/18 Vivint, Inc. 10/20/18 Security Partners 9/10/18 Guardian Security Systems, Inc. 9/6/18 Security Instrument Corporation 9/12/18 AT&T Digital Life 10/22/18 Site Safe Security, LLC 8/22/18 Time Warner Security 9/19/18 G4S Secure Integration, LLC 8/1/18 Alarm Specialist Corp 8/18/18 Security Equipment Inc 8/20/18 Redwire 9/26/18 Interface Security 8/29/18 Blue Ridge Monitoring 9/20/18 Armstrong’s National Alarm Monitoring (CA) 9/4/18 Armstrong’s National Alarm Monitoring (CA) 8/27/18 Vivint, Inc. 10/20/18 Midstate Security Company, LLC 9/9/18 Vivint, Inc. 9/14/18 Vivint, Inc. 8/19/18 Brinks Home Security 9/7/18 Wayne Alarm Systems, Inc. 8/27/18 Wegmans Asset Protection 8/10/18 Tech Systems Inc 9/6/18 Avantguard Monitoring Centers 10/24/18 Vivint, Inc 9/11/18 Armstrong’s National Alarm Monitoring (CA) 8/23/18 Blue Ridge Monitoring 9/26/18 Kastle Systems - Falls Church 10/3/18 United Central Control 8/12/18
Winter 2018
Winter 2018
Company Graduated Vivint, Inc 9/9/18 ADT Canada Inc. (CA) 8/2/18 Avantguard Monitoring Centers 10/3/18 The City of Calgary (CA) 10/18/18 Az Security Control 8/2/18 United Central Control 10/23/18 ADT Canada Inc. (CA) 10/23/18 American Burglary & Fire, Inc. 8/19/18 Turner Security Systems 9/14/18 SecurTek (CA) 9/24/18 Interface Security Systems 10/9/18 Vivint, Inc. 8/16/18 Central Security Group Nationwide, Inc. 10/24/18 Central Security & Communications 10/21/18 The City of Calgary (CA) 9/5/18 Z-Tech Central 8/2/18 Kastle Systems - Falls Church 10/2/18 Guardian Protection Services 8/29/18 Monitoring America Alarm Co-Op 9/10/18 Security Partners 9/8/18 Wayne Alarm Systems, Inc. 8/25/18 Acadian 8/10/18 Dispatch Center, LTD 8/20/18 Vivint, Inc. 10/19/18 Comporium SMA Solutions Inc 9/28/18 Global Guardian, LLC 8/8/18 Armstrong’s National Alarm Monitoring (CA) 8/7/18 Valley Security & Alarm 8/30/18 Matson Alarm 8/21/18 Dispatch Center, LTD 9/26/18 Vector WEST 10/30/18 National Monitoring Center 10/4/18 Fire Protection Service Corporation 10/31/18 National Monitoring Center 10/4/18 Dispatch Center, LTD 10/1/18 United Central Control 10/27/18 Armstrong’s National Alarm Monitoring (CA) 9/11/18 iWatch Communications 10/18/18 THRIVE Intelligence 10/11/18 Brinks Home Security 8/1/18 Global Guardian, LLC 9/19/18 Central Security Group Nationwide, Inc. 10/26/18 Avantguard Monitoring Centers 9/25/18 Guardian Protection Services 8/21/18 Vivint, Inc. 10/19/18 Security Partners 9/11/18 National Monitoring Center 10/5/18 Vector WEST 10/30/18 Floyd Total Security 9/4/18 Vector EAST 8/15/18 U.S. Monitoring, Inc. 8/1/18 Avantguard Monitoring Centers 9/11/18 Interface Security Systems 10/17/18 Interface Security 8/30/18 CenturyTel Security Systems 9/12/18 Damar Security Services/ 9/11/18 Security Response Center (CA) Wayne Alarm Systems, Inc. 8/30/18 Dispatch Center, LTD 9/14/18 National Monitoring Center 10/5/18 Olgoonik Solutions, LLC 10/12/18
First Last Nicole Hermann Victor Hernandez Marlene Herrera Katie Herrington Jeremy Hess Lindsey Hinton Kirk Hixenbaugh Destiny Ho Autumn Horne Edward Hospina Daisha Hudson Eliza Huffaker Emily Hufford Katherine Hughes Orosi Humphrey Dion Hundley Brittannie Hunt Karen Hurn Laura Husar Christopher Hutchinson Faizan Iqbal Alisha Jackson Melaina Jackson Nikhea Jackson Daxton Jacobsen LaTasha James Evenson Janvier Harold Jean Andrea Jefferson Austin Jennings-Plante Gerri Jernigans Jonathan Jerzak Rose-Nany Johanah Destine Anna Johnson Sydnee Johnson Tatiana Johnson Alexandra Johnston Sydney Johnston Jana Jones Kimyatta Jones Samantha Jones Endre Joseph Jasmine Joyner Kathy Kaleta Luc Katumpa Robert Kemble Latisha Kennedy Sonia Khurana Elizabeth Kight Alphonzo Kinnebrew Kiersten Kirby Drew Knudson Caoimhe Kofoed Stephanie Kowal Charmaine Kowalchuk Stacey Kress Jennifer LaBrecque Michelle Laing Sabrina Lambert Ariane Lamothe Bryce Landry
Company Supreme Security Systems First Alarm United Central Control The City of Calgary (CA) Johnson Controls Central Security Group Nationwide, Inc. Securitas Electronic Security ADT Canada Inc. (CA) United Central Control Advanced Systems Supply, S.A. (PA) Interface Security Systems Vivint, Inc. Wal-Mart Alarm Central Avantguard Monitoring Centers National Monitoring Center Vector EAST Avantguard Monitoring Centers Interface Security Systems Per Mar Security Services The City of Calgary (CA) DGA Security Alarm Specialist Corp Kings III of America Vivint, Inc. Vivint, Inc. Security Solutions Inc. Redwire ADT Canada Inc. (CA) Security Partners SecurTek (CA) Interface Security Systems Houle Electric (CA) ADT Canada Inc. (CA) ADS Security L.P. Vivint, Inc. Matson Alarm Vector WEST Engineered Protection Systems, Inc. Simpson Security Systems, Inc. Brinks Home Security Interface Security Systems Tech Systems Inc Vector EAST Securitas Electronic Security Brink’s Canada Limited (CA) Brinks Home Security Vector EAST ADT Canada Inc. (CA) Floyd Total Security Johnson Controls National Monitoring Center Security Equipment Inc Vivint, Inc. Wayne Alarm Systems, Inc. SecurTek (CA) Per Mar Security Services Habitec Security Telsco Security Systems (CA) Valley Security & Alarm ADT Canada Inc. (CA) Commissionaires (CA)
Graduated 9/30/18 10/22/18 10/9/18 8/30/18 8/22/18 8/7/18 8/16/18 10/30/18 10/26/18 9/28/18 10/9/18 10/19/18 8/24/18 10/10/18 10/4/18 9/18/18 9/12/18 8/1/18 10/5/18 8/18/18 10/14/18 8/17/18 8/1/18 10/13/18 8/20/18 8/13/18 9/14/18 10/2/18 9/6/18 10/11/18 9/12/18 9/20/18 8/15/18 9/25/18 9/6/18 8/26/18 9/13/18 10/9/18 8/21/18 9/7/18 8/2/18 8/7/18 10/22/18 10/23/18 10/23/18 9/10/18 8/28/18 10/22/18 8/21/18 10/16/18 10/4/18 8/19/18 10/25/18 9/15/18 10/10/18 10/12/18 8/15/18 10/24/18 8/9/18 8/14/18 8/29/18
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LEVEL 1
First Last Rita Dowrey Stephanie Durocher Zaira Echeverria Dave Elliott Sarah Ellis William Ellison Jason Epp Jennifer Erickson Hector Esparza Jace Estrella Carmacita Eulentrop Bryan Farnworth Mellisa Feagins Taylor Ferguson Kamaljeet Fischer Rosalyn Fitzgerald Monica Flick Kendrala Flood Jimmy Ford Tacoa Fortune Ashley Foss Alisha Fox Kathryn Fox Jason Frazier Alexis Frost Scott Frost Olivia Frowley Shonna Fudge Mason Gallegos Jeneen Garcia Lydia Garcia Rachel Garcia Eric Garner Hannah Garwood Aubriana Gaska Emily Gass Carrie Gay Michelle Gera Tanya Gibson Komi Golo Ronnie Gomez Marci Gordon Anthony Gray Dedrick Grayson Sierra Greathouse Denise Green Johnson Destiny Grey Brandi Greygor Robert Griffin Jamaal Groce Tricia Hale Ryan Haltli Dannia Hamilton Sharla Hand Katrina Hardwell Cody Hardy Samantha Harger Natasha Harrington Nick Helm Johnathan Henson
LEVEL 1
First Last Company Graduated Crystal Laque Dispatch Center, LTD 10/24/18 Kaitlyn Larson Time Warner Security 9/20/18 Brandy Laughlin Interface Security Systems 8/1/18 Jamie Lavsa Vector WEST 10/30/18 Andrew Lawrence ADS Security L.P. 10/9/18 Koya Lawson Security Partners 9/6/18 Colby Lecuyer American Alarm & Communications, Inc. 10/11/18 Janiqua Legrone Sievers Security 8/20/18 Cindy Leonard AT&T 10/22/18 Denise Letendre Wayne Alarm Systems, Inc. 8/24/18 Cameron Levesque Dispatch Center, LTD 9/12/18 Audra Lewis THRIVE Intelligence 8/15/18 Charleen Lewis Z-Tech Central 8/2/18 William Lewis Life Safety Monitoring, LLC 10/5/18 Kimberly Lewis Boyd AT&T 10/22/18 Nicole Leyde Vivint, Inc 9/14/18 Tammi Livers Interface Security Systems 8/17/18 Cassandra Lomax American Alarm & Communications, Inc. 9/9/18 Matthew Lopez Moon Security Services, Inc. 10/3/18 Tim Lowman Global Guardian, LLC 8/8/18 Kristine Lucks Guardian Protection Services 8/29/18 Colin MacDonald Armstrong’s National Alarm Monitoring (CA) 9/10/18 Kassandra MacDonald Armstrong’s National Alarm Monitoring (CA) 10/8/18 Bryan MacKenzie Armstrong’s National Alarm Monitoring (CA) 10/15/18 Natalia Madrigal Avantguard Monitoring Centers 10/16/18 Deborah Majersky Life Safety Monitoring, LLC 10/8/18 Miranda Mangold National Monitoring Center 10/5/18 Miori Manning Vivint, Inc. 8/20/18 Angela Marley Security Alarm Corporation 10/28/18 Karen Marshall Vancouver Fire & Security (CA) 8/2/18 Myah Marshall Kastle Systems - Falls Church 10/2/18 Christopher Martens The City of Calgary (CA) 8/29/18 David Martinez Supreme Security Systems 10/19/18 James Martinez Vivint, Inc. 10/24/18 Desiree Mateo Midstate Security Company, LLC 8/20/18 Michael Mayson Tech Systems Inc 8/29/18 Kayla McCall Blue Ridge Monitoring 8/21/18 Lauren McClure National Monitoring Center 10/5/18 Debra McCulley Central Security Group Nationwide, Inc. 10/25/18 James McInerney Time Warner Security 9/19/18 Amanda McKeown Vector EAST 9/24/18 Clyne Mclain Life Safety Monitoring, LLC 10/24/18 Charles McMarrow Vivint, Inc. 8/23/18 Jim Meadows JCI 8/21/18 Kimberly Meadows Securitas Electronic Security 9/7/18 Diamond Medina Brinks Home Security 8/1/18 Justin Meneses Universal Monitoring, LLC 9/7/18 Brenda Merced Brinks Home Security 9/9/18 Amanda Miller Alarmco Boise 8/27/18 Carter Miller Safeguard Security a Division 8/28/18 of SAFE Alarms Alexander Minicozzi General Security Inc. 8/16/18 Michael Minicozzi General Security Inc. 8/15/18 Jammie Miskin Time Warner Security 9/20/18 Kade Mitchell AvantGuard Monitoring 10/10/18 Lexi Moeller Vivint, Inc. 10/5/18 Kayla Moncur SecurTek (CA) 10/17/18 Angela Montalbano Alarm Specialist Corp 8/17/18 Adrian Montijo U-Haul Co Alarm Center 9/28/18 Erik Mora Peak Alarm Company 10/18/18 Meghan Mora Post Alarms Systems 8/20/18
Winter 2018
First Last Company Graduated Rick Moreno Redwire 9/19/18 Nathan Moreno Torres Vivint, Inc. 10/25/18 Bethany Mounteer Vivint, Inc. 10/19/18 Muamin Moustafa Affiliated Monitoring 8/10/18 Amber Mowers United Central Control 8/14/18 Gauula Muagutui’a Vivint, Inc. 10/27/18 Khalid Muhammad DGA Security 8/6/18 Keegan Muske Vivint, Inc. 8/17/18 Verjulia Nash Interface Security Systems 9/12/18 Wendy Navarro Guardian Protection Services 8/6/18 Shanta Naylor Alarmco 10/31/18 Lori Neuman United Central Control 10/30/18 Mark Nixon The City of Calgary (CA) 8/29/18 Veronica Norris Vector WEST 10/2/18 Kathleen Nunez Avantguard Monitoring Centers 10/4/18 Travis Ogle Habitec Security 10/1/18 Samuel Okerman Vivint, Inc 9/10/18 Alisyn O’Leary Armstrong’s National Alarm Monitoring (CA) 10/9/18 Andrea Olivares United Central Control 10/25/18 Shelbi Oliver Vivint, Inc. 10/26/18 Alyssa Olson Vivint, Inc 9/7/18 Susanna Oo Kastle Systems - Falls Church 10/2/18 Kristi Ott Securitas Electronic Security 8/10/18 Parsha Paden Safeguard Security a Division 9/5/18 of SAFE Alarms Darius Palmer CCSP Monitoring and Security 10/16/18 Bridget Parker Security Instrument Corporation 9/18/18 Jasmine Parker Washington Alarm 8/30/18 Alexus Parkhurst Vivint, Inc. 10/12/18 Jo Anna Part Acadian 8/15/18 Tasha Peacock Securitas Electronic Security 10/1/18 Mark Pearce Vector WEST 9/5/18 Caleb Peterson Vivint, Inc. 10/25/18 Whitney Phillips Vivint, Inc. 8/25/18 Lance Pickard Securitas Electronic Security 10/16/18 Taylor Piering ISS 9/27/18 Graciela Pineda Vivint, Inc. 8/25/18 Michael Plantec COPS Monitoring - Scottsdale 10/20/18 Rodney Plymouth AT&T 10/22/18 Doron Polk Securitas Electronic Security 10/16/18 Alexander Pops Paladin Technologies Inc (CA) 8/20/18 Alan Poulter Quinte Kawartha Alarm Systems (CA) 10/12/18 Jonathan Pyo Alarm Specialist Corp 8/17/18 Colin Pytlik Avantguard Monitoring Centers 10/8/18 Roxana Quintanilla Brinks Home Security 9/8/18 Rene Ramirez United Central Control 10/1/18 Peter Ransome Paladin Technologies Inc (CA) 8/13/18 Candace Rayburn Acadian 8/10/18 Spencer Ream Vivint, Inc. 9/6/18 Zack Reasor Tech Systems Inc. 10/2/18 Dillon Rice Vivint, Inc. 10/11/18 Ivyanna Rice Vivint, Inc. 10/5/18 Stephanie Richey Blue Ridge Monitoring 10/5/18 Otisha Richmond Interface Security Systems 8/1/18 Tara Ricket Midstate Security Company, LLC 8/23/18 Naomi Ridley Vivint, Inc. 9/7/18 David Rincon Vivint, Inc. 10/11/18 Veronica Ripoyla Matson Alarm 8/21/18 Taylor Roberts Brinks Home Security 9/8/18 Nykeisha Robinson Vector EAST 8/30/18 Marissa Rodgers CenturyTel Security Systems 9/27/18
www.tma.us • TMA Dispatch | 36
Company Interface Security National Monitoring Center Alarm Specialist Corp Brinks Home Security Vivint, Inc. Vivint, Inc. G4S Secure Integration, LLC Paladin Technologies Inc (CA) Vector EAST Vivint, Inc. Paragon Systems Inc. Wayne Alarm Systems, Inc. Total Monitoring Service Damar Security Services/ Security Response Center (CA) Vivint, Inc. Per Mar Security Services Avantguard Monitoring Centers United Central Control Vivint, Inc. Dispatch Center, LTD ADS Security L.P. Wayne Alarm Systems, Inc. Vector WEST Vector WEST Dynamark Monitoring Brink’s Canada Limited (CA) Blue Ridge Monitoring Metrodial Corporation Bay Alarm Avantguard Monitoring Centers National Monitoring Center Metrodial Corporation Time Warner Security THRIVE Intelligence Acadian Guardian Alarm Systems Floyd Total Security Interface Security Securitas Electronic Security Interface Security Systems Johnson Controls Johnson Controls Vector WEST Tech Systems Inc Securitas Electronic Security Moon Security Services, Inc. Securitas Electronic Security National Monitoring Center Universal Monitoring, LLC
Graduated 10/18/18 10/5/18 8/28/18 9/9/18 8/29/18 10/26/18 9/19/18 10/26/18 8/14/18 9/12/18 10/30/18 8/20/18 9/2/18 10/31/18 10/11/18 9/27/18 9/25/18 10/12/18 10/6/18 8/21/18 10/14/18 8/26/18 10/2/18 10/2/18 8/18/18 10/15/18 8/17/18 9/13/18 9/6/18 10/25/18 10/5/18 9/6/18 9/19/18 8/1/18 10/3/18 10/22/18 10/16/18 10/8/18 10/16/18 8/1/18 9/28/18 8/20/18 9/5/18 9/5/18 9/7/18 10/23/18 8/9/18 10/5/18 8/22/18
First Last Company Jerry Taylor Time Warner Security Timothy Taylor Paladin Technologies Inc (CA) George Tchang Vivint, Inc. Chad Tee Interface Security Systems Alain Tekurio Vivint, Inc. Brandee Thomas Alarm Specialist Corp Tina Thomas Alarm Tech Central Services, Inc. Adrianna Thompson AT&T Arteka Thornton Moon Security Services, Inc. Omar Torres Safeguard Security a Division of SAFE Alarms Chelsey Toth Acadian Thomas Turcotte SecurTek (CA) Jessica Turpin Vivint, Inc. Logan Ulrich Avantguard Monitoring Centers Matt Valinotti Avantguard Monitoring Centers Zachary Van Vorce Safeguard Security a Division of SAFE Alarms Christina Vang Vivint, Inc Alexis VanOtteren Midstate Security Company, LLC Aldo Vargas Kastle Systems - Falls Church Christina Vickers Universal Monitoring, LLC Kimberly Voctoria Smart Systems N.V. (AW) Gayle Vogel Paladin Technologies Inc (CA) Rachel Volkman Vector WEST Tyler Wallace Vivint, Inc. Demitria Waller Securitas Electronic Security Brittney Ward Guardian Protection Services Casey Ward Central Security Group Nationwide, Inc. Dante’ Warren Vivint, Inc. Loren Watson Kings III of America Mihaela Westlind Paladin Technologies Inc (CA) Faith Westrich Securitas Electronic Security Nicole White Vivint, Inc. Dream Williams Securitas Electronic Security John Williams Security Partners Naimah Williams ADR Security Brenda Willison Securitas Electronic Security Sheneen Wilson Vector EAST Gary Wilzbacher Thrivent Financial Amy Wimmer Fifth Third Bank Amanda Wirges-Henderson SecurTek (CA) Scott Witting BAE Systems Brian Wold JCI Alisha Woodall Washington Alarm Andrew Wooten Sony Shaque Wooten Security Partners Madlene Yamba THRIVE Intelligence Bee Yang Johnson Controls Chris Zortman Wal-Mart Alarm Central SPANISH
Graduated 9/20/18 9/25/18 9/12/18 8/16/18 8/20/18 8/22/18 9/24/18 10/22/18 10/7/18 8/15/18 10/3/18 10/9/18 9/6/18 9/25/18 10/26/18 9/3/18 9/12/18 8/28/18 10/1/18 10/5/18 8/17/18 8/20/18 9/5/18 8/20/18 10/8/18 9/2/18 10/26/18 9/11/18 8/1/18 9/18/18 8/9/18 10/11/18 9/7/18 9/7/18 8/29/18 10/16/18 8/14/18 8/5/18 8/19/18 10/13/18 8/10/18 8/17/18 8/14/18 9/17/18 9/10/18 10/11/18 8/21/18 8/27/18뾻뮻뾻뮻뾻뮻뾻뮻뾻
FRENCH CANADIAN
Find TMA online operator training courses at tmatraining.org. TMA members receive substantial discounts on registration fees. Get ready for Five Diamond renewal season by signing up your operators now!
Winter 2018
www.tma.us • TMA Dispatch | 37
LEVEL 1
First Last Wendy Rodriguez Kendall Rogers Randall Rolle Erica Romero Kyle Routsong Talynn Ruggeri Jose Saenz Gursharan Salh Nicole Sallada Amanda Samuelson Rene Santos Mike Sarno Stephanie Schaeffer Jessica Schechinger Lauren Schifsky Molly Schlue Shineya Scott Tanisha Scott Ranita Seacott April Segreto Hannah Selevani Michael Sherman Haram Shin Bernadette Shipley Tammy Shorb Melanie Sigouin Tracy Simpson Caleb Singleton Jerilyn Smith Kaitlyn Smith Maurice Smith Tiffany Smith Shaquaisha Sneed Nicole Snyder Delameka Sonnier Laura Sorkey Elenie Sotonn Gwendolynn Stapleton Claire Stettner Nicole Stiles Richard Strache Adam Strasser Tyler Stunja Keith Swanson Destiny Sweet Stephanie Sweetwood Ashley Swientek Abriel Talbert Jacquelline Taylor
LEVEL 2
Operator Level 2 Training Graduates First Last Company Mary Alexander SRSI Heather Anderson Guardian Alarm Systems Laura Bermea Wal-Mart Alarm Central Shelby Blackford Matson Alarm Tim Boland G4S Secure Integration LLC Lynchie Botex COPS Monitoring - Boca Raton Buskirk Brad Quick Response Monitoring Stephanie Chudomelka COPS Monitoring - New Jersey Edward Conradi Site Safe Security, LLC Daniel Costa G4S Secure Integration LLC Curtis Cozzens G4S Secure Integration LLC Felicia Cromartie UAS Rashaad Cross COPS Monitoring - Boca Raton Kevin Dassy Supreme Security Systems Coyolicalptzi Dominguez COPS Monitoring - Scottsdale Patricia Donato Security Partners, LLC Lori Edens COPS Monitoring - New Jersey Mason Gallegos Matson Alarm Isaac Gasca Alarmco Jay Glass American Alarm & Communications, Inc. Tiffany Guitron Response Center USA Tiara Harmon COPS Monitoring - New Jersey Mackenzie Harvey COPS Monitoring - Texas Hedaya Hassan Vancouver Fire & Security (CA) Nathan Hobaica COPS Monitoring - Scottsdale Emily Hufford Wal-Mart Alarm Central Jonathan Jerzak Houle Electric (CA)
USA and international graduates completed August, 2018–October 31, 2018
Graduated 8/25/18 10/28/18 9/10/18 8/29/18 8/3/18 8/12/18 8/10/18 9/16/18 8/24/18 8/3/18 8/2/18 10/31/18 9/17/18 10/12/18 10/31/18 8/7/18 9/16/18 8/22/18 9/20/18 8/11/18 8/14/18 10/3/18 10/4/18 8/8/18 10/24/18 9/7/18 10/26/18
First Last Kevin Johnson Sarah Johnson Tatiana Johnson Endre Joseph Samantha Kraft Stacey Kress Sabrina Lambert Jessica Lugo Victoria Managbanag Stephanie Mast Shawnee Mathis Tracie Mykytyshyn Ian Nagy Shanta Naylor Quanzie Neal Darius Palmer Anastasia Rodriguez Nate Rudolph Jose Saenz Brandon Sealman Chryslin Stones David Velasquez KC Wedge Cordelia Wiebe Alexandra Wood Andrew Wooten Chris Zortman
Company Supreme Security Systems COPS Monitoring - Scottsdale Matson Alarm Tech Systems Inc Thrivent Financial Per Mar Security Services Valley Security & Alarm Alarm Specialist Corp Per Mar Security Services Alarm Specialist Corp COPS Monitoring - Scottsdale SecurTek (CA) ADS Security L.P. Alarmco Supreme Security Systems CCSP Monitoring and Security Engineered Protection Systems, Inc. COPS Monitoring - Texas G4S Secure Integration LLC Interface Security PasWord Protection (CA) American Burglary & Fire, Inc. U.S. Monitoring, Inc. SecurTek (CA) UAS Sony Wal-Mart Alarm Central
Graduated 10/3/18 8/15/18 8/27/18 8/9/18 9/23/18 10/25/18 8/16/18 8/18/18 10/5/18 8/17/18 9/19/18 10/25/18 8/30/18 10/31/18 10/6/18 10/25/18 9/20/18 9/9/18 9/24/18 10/16/18 9/12/18 10/11/18 8/4/18 10/31/18 9/7/18 9/18/18 9/10/18
Winter 2018 Advertising Index The Monitoring Association thanks the following advertisers for their generous support Altronix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 www.altronix.com
DMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.dmp.com
Bold Technologies www.boldgroup.com
11
Honeywell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 honeywell.com/security
33
Johnston Controls/Tyco www.jci.com
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Central Insurance Agency www.ciainsures.com
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
CSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 www.comservicesolutions2.com
MAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 www.masmonitoring.com
DICE Corporation www.dicecorp.com
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
NAPCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 www.napcosecurity.com
DICE Corporation www.dicecorp.com
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
Perennial Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 www.perennialsoftware.com
The TMA Dispatch is published quarterly by The Monitoring Association (TMA). Send address changes to TMA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to membership@www. tma.us. Subscription policy: Individual subscriptions are available without charge to TMA members. Back issues of the Dispatch are obtainable for $10, if available. TMA does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.
Winter 2018
www.tma.us • TMA Dispatch | 38
intrusion
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Winter 2018
www.tma.us • TMA Dispatch | 39
Fresh Catch or Catch Food Poisoning?
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For more business contact us at 1.800.645.9445 • www.napcosecurity.com/starlink StarLink Connect and Smart Business™ are trademarks of Napco. Other trademarks listed are unaffiliated and property of their respective cos. *Net price listed in USD, after StarLink Tradeup Incentive promotion (or $100 US tradeup incentive on ANY model); tradeup promo from old radios/networks, POTs or even new construction. Non-combinable and subject to change without prior notice. See full details online www.napcosecurity.com/starlink/starlink4gupgrade