AICC’s Annual Communications Survey Results Are In
WINTER 2019
The Monitoring Association
See page 12
Old Friends, New Acquaintances Connect at TMA’s Annual Meeting
TMA welcomes its 35th president; industry veterans honored for their service; and meeting program, speakers and activities drew high marks from attendees. TMA members travelled from (formerly the President’s near and far to take part in Award) to Nlets’ Executive the 2019 Annual Meeting, Director Steven E. Correll. October 12-16, at Napa’s “Steve’s contribution to the extraordinary Meritage establishment and successful Resort and Spa. The event, evolution of TMA’s ASAPlong a member and industry to-PSAP service cannot be favorite, drew over 250 over-estimated,” stated attendees, including 10 of former TMA President Ivan our newest members. Known Spector. “With his leadership as one of the most valuable and support, ASAP-to-PSAP opportunities for networking, Pictured (l to r) Morgan Hertel, Rapid Response Monitoring; Fomer has steadily grown, ensuring TMA President Ivan Spector, Alarme Sentinelle; and TMA President faster and more accurate this year’s event didn’t Don Young, ADT. disappoint. A combination information communication Mertitage’s Vineyard Terrace, of educational sessions, social in an emergency. As of today, this which offered a magnificent view. events, and tours kept attendees life-saving service is being used and their guests happily and by 62 jurisdictions across the U.S. Day two, members began their thoughtfully engaged throughout Steve made this possible.” day by taking part in the General the four-day program. Business Meeting, where they The conference’s first keynote learned about some of TMA’s The conference officially opened speaker, Gary Garfield, former leading initiatives from TMA staff with a day of TMA board and CEO of Bridgestone Americas, and volunteer leaders. During committee meetings, which were took to the stage mid-day. Having this session, then TMA President well attended with members earned a moniker of America’s Ivan Spector presented the newly actively taking part. Following “Turnaround” CEO, Garfield renamed Mel Mahler President’s a long day, members and guests spoke to the importance of Award for Outstanding Service were treated to a lively welcome to the Monitoring Industry Annual Meeting, cont. on page 6 reception held outside on the
In this issue: Fall Ops Wrap-up, page 15
See the newest cities go live with ASAP-to-PSAP page 23
Alarm calls being blocked? Find out what to do! page 41
2 | TMA Dispatch l www.tma.us
Winter 2019
TMA Officers President Don Young, Boca Raton, FL Secretary Steve Walker, Plymouth, MN Treasurer Alan Gilmore IV, Cleveland, OH Vice Presidents Steve Butkovich, Charlotte, NC Morgan Hertel, Corona, CA Immediate Past President Ivan Spector, Montreal, QC
TMA Staff
Executive Director Celia T. Besore, MBA, CAE Vice President of Meetings and Conventions John S. McDonald Vice President of Education and Training Julie N. Webber Director of Membership and Programs Illeny Maaza Director of Marketing and Communications Leigh A. McGuire Information Systems Manager Bryan Ginn Member Services Manager Malory Todd
7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675 www.tma.us Our mission is to promote and advance premier professional monitoring to our consumers and first responders through education, advocacy, and the creation of standards.
My Fellow TMA Members: I am grateful for the opportunity to serve as TMA’s 35th president, a role I take seriously and with great enthusiasm. I am hoping to apply everything I’ve learned over the last three decades in this industry to my new role. I am dually blessed to be surrounded by such capable and willing participants on TMA’s various committees, board of directors, and executive committee. It’s been my distinct pleasure being one of those participants myself for the past two years— directly supporting and assisting Ivan during his presidency. I am now deeply committed to do my best to maintain the momentum he initiated during my own tenure as president. Some examples of that momentum include; ASAP-to-PSAP growth; increased participation in standards; FirstNet certification; refresh of Operator Level 2 training; and, the relocating of the TMA office. These are all programs or projects that continue to provide value to TMA members, and I plan to continue that trend going forward. During the next two years, I want TMA to establish a strategy for promoting the value and necessity of professional monitoring through sponsorship of enhanced technologies and the modifications to monitoring and response standards to better leverage them. I’ve had the privilege in my career to be deeply involved in these areas of the business with the companies I worked for and as a TMA member. I look forward to using whatever experience and talent both me and my colleagues can contribute to this pursuit and promise to do my best on behalf of “all” TMA members. Thanks so much for the kind words I’ve received from so many people over the last two weeks. I am truly humbled by the show of support from everyone. All the best to you and yours, and always, try to remember the other meaning of TMA, “That’s My Association.” Sincerely,
Copyright ©2019 The Monitoring Association. All rights reserved.
Don M. Young TMA President
Winter 2019 www.tma.us l TMA Dispatch | 3
EXECUTIVE DIRECTOR’S REPORT
“Change is Inevitable.” By Celia T. Besore, MBA, CAE cbesore@tma.us
“Change is Inevitable; growth is optional,” a powerful start to Gary Garfield’s presentation at the 2019 TMA Annual Meeting. Gary is the former president, CEO, and chairman of Bridgestone Americas, and the 2019 TMA Annual Meeting opening keynote speaker. These statements challenged our attendees to really stop and think about the manner in which change is managed within their own organizations. His presentation caused me to pause, as well, and to give serious thought to some of the changes that TMA has embraced over my first year as Executive Director. As I reflect on 2019, many positive changes come quickly to the forefront…the rapid expansion of our ASAP-to-PSAP program; the move to our new offices; our new Strategic Plan; the introduction of our new weekly Signals; and, most recently, the implementation of FirstNet verification and certificate initiative. These changes, although positive, pose challenges—we want to grow in
member value and continue to be responsive to our members without adding personnel resources. Let’s face it, each of us is confronted nearly daily with “change” in either our personal or professional life. (Hopefully not both at the same time!) We all wrestle with the challenges associated with something new and different – especially those of us in management positions. As a leader, it is incumbent upon us to set the course and manage the change. In essence, set the destination and paint the picture. Imagine if there was an app such as Waze to help us navigate and manage change? The Center for Creative Leadership, a global provider of leadership development, surveyed 275 senior executive leaders and offered these three steps to guide senior management in confronting complex business challenges and changes: n Change yourself– As a leader, you must change
your mindset, actions, and behaviors. n Don’t go it alone – Remember, leading change is a team activity! People must work together. Communication must be frequent and must explain the need for the change. n Know the signs – Keep a careful eye out for warning signs of a breakdown. As I look to the New Year ahead of us, I am excited to know there will be many new changes for me and my team to face. We welcome a new president and board members, in addition to new education programs and more! The good news is that, based on our time in the proverbial trenches together, I am confident that together with the support of our Board or Directors, our volunteer leaders and you, our members, TMA will GROW and achieve its goals. We’re ready 2020 – bring on the change.
Winter 2019 Advertising Index
The Monitoring Association extends their appreciation to the following advertisers for their generous support: Altronix, page 18 www.altronix.com
DMP, page 5 and belly band www.dmp.com
Axis, page 13 www.axis.com
IPtelX, page 14 www.iptelx.net
Bold Technologies, pages 2 and 21 www.boldgroup.com
NAPCO, page 44 (Back Cover) www.napcosecurity.com
Central Insurance Agency, page 22 www.ciainsures.com
Resideo, page 9 www.resideo.com
DICE Corporation, page 43 www.dicecorp.com
Tyco, page 11 www.tycosecurityproducts.com
The TMA Dispatch is published quarterly by The Monitoring Association (TMA). Send address changes to TMA, 7918 Jones Branch Drive, Suite 500, McLean, VA 22102 or to membership@www.tma.us. Subscription policy: Individual subscriptions are available without charge to TMA members. Back issues of the Dispatch are obtainable for $10, if available. TMA does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.
4 | TMA Dispatch l www.tma.us
Winter 2019
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Annual Meeting, from cover
leadership during times of transformation and culture change. As our members’ businesses face significant changes due to both internal and external forces, his message was a powerful one that clearly resonated with the audience of executive leaders. Our second keynote Pictured (l to r): Ryan Brady’s guest, Samantha; Ryan presenter, Eric Schurenberg, Brady; and Mark Grudzien. editor-in-chief, Inc. Magazine, changing lending dynamics for shared his insights into the value monitoring centers. of innovation in achieving one’s Afternoons were reserved for business goals – particularly amazing tours of Napa’s beautiful when market shifts impact your countryside and legendary traditional revenue model. wineries. In all, attendees had His advice provided valuable the option to take part in four perspective to business leaders in tours over the course of three attendance. days. Rumor has it that the Cabs The agenda offered attendees
Pictured: John Brady
four topical, interactive education sessions and two informational sessions, which delivered research from recent industry studies. Experts explored violence in the workplace; status of capital markets; cybersecurity threats and risks; and, transformations in telecommunication. Elizabeth Parks, Parks Associates, provided insights into trends in security industry business. John Brady, TRG Associates, led a panel discussion around 6 | TMA Dispatch l www.tma.us
& Caves Tour of Francis Ford Coppola’s Inglenook Estate was a top favorite. This year’s social gatherings offered attendees and guests informal opportunities to get to reconnect with friends and to get to know new business acquaintances better. The theme of this year’s opening celebration was Harvest Moon. Guests were treated to an extensive buffet of local delights and wines. At the end of the third day, the West Lawn of the Meritage welcomed members of TMA’s Executive Committee and NextGen, or young professionals group, gathered together for an evening socializing and networking. The conference came to a close with the traditional President’s Reception, Dinner, and Dance where the traditional passing of the gavel took place. Incoming
TMA President Don Young presented the commemorative gavel to Immediate Past President Ivan Spector, expressing his sincere gratitude for his excellent leadership of TMA. Prior to the official transfer of power, Spector had the honor of presenting TMA’s highest honor, the Stanley C. Lott Memorial Award for Exemplary Service, to former TMA President and past Executive Director Jay Hauhn. “There are few individuals like Jay who has sustained such significant contributions to TMA and our industry. I have had the distinct honor to work with him both as an association leader and as an industry executive with ADT,” commented former TMA President Ivan Spector, who presented the award to Hauhn. “He played an integral role in the successful development and
New Meeting App Draws Record Number of Attendee Downloads This year’s app, a new platform, was widely embraced by attendees, drawing an 89% download rate. Members used the app’s tools to set up meetings, post photos, and participate in fun contests. Congratulations to our app contest winners: #1 Community Poster Peter Goldring Peter Goldring Consulting Most Liked Photos Pam Petrow Vector Security Most Appreciate Trip Down Memory Lane (Caption Contest) Mark Hillenburg (DMP)
Winter 2019
TMA Honors Partner and Leader with Top Awards at Annual Meeting
The Mel Mahler President’s Award for Outstanding
The 2019 Stanley C. Lott Memorial Award for Exemplary
Service to the Monitoring Industry (formerly the
Service was presented by TMA Past President Ivan
President’s Award) was presented to Nlets’ Executive
Spector (r) to former TMA President and past Executive
Director Steven E. Correll.
Director Jay Hauhn (l).
Pictured: Rhoda and Bob Bitton.
implementation of TMA’s ASAPto-PSAP service—a program he continues to promote today.” It was wonderful to see so many of our members in-person at the Annual Meeting. Please mark your calendars now for our 2020 Annual Meeting, which is set for October 24-28 in beautiful Marco Island, FL.
Pictured (l to r): Rick Sheets; Steve Butkovich; and Sascha Kylau.
Pictured (l to r): Sponsosrs Jennifer Holloway and Mark Mellendes, CIBC Bank USA.
Pictured (l to r): Ralph Sevinor; Ivan Spector; and Kevin Stone.
Pictured (l to r): Matt Narawski; John Brady; Mark Grudzien; and Brandon Freeman.
Pictured (l to r): Bud Wulforst; Tim Westphal; and Shannon Woodman.
Pictured (l to r): Brandon O’Neill; Vince Divalerio; and Greg Buscone.
Winter 2019 www.tma.us l TMA Dispatch | 7
Get Set - ESX Returns to Nashville in 2020
TMA’s 2020 Board of Directors
A new TMA Board of Directors took office after the ending of the 2019 TMA Annual Meeting. Please welcome your new Board.ecutive Committee ,,
Executive Committee Don Young, President Alan Gillmore, Treasurer Steve Walker, Secretary Ivan Spector, Immediate President Morgan Hertel, Vice President Steve Butkovich, Vice President Jay Hauhn, Special Advisor to the President (Appointed by President) Pam Petrow, Special Advisor to the President (Appointed by President) Celia Besore, Executive Director, Non-voting, Ex-Officio Benjamin Dickens, Esquire, General Counsel, Non-voting, Ex-Officio
Other Members of the TMA Board of Directors Justin Bailey, Board Member, Contract Monitoring Chester Donati, Board Member, Regional Dan Jackman, Board Member, Proprietary Brandon Niles, Board Member, Contract Monitoring Stanley Oppenheim, Board Member At-large Joey Rao-Russell, Board Member, Regional Rick Sheets, Board Member, National Kevin Stone, Board Member At-large Tim Westphal, Board Member, Regional Shannon Woodman, Board Member, Regional Tony Mucci, Board Member, National Interested in exhibiting at or sponsoring ESX? Whether you’re looking to secure a presence in a new vertical market, seeking to grow your network, or driving to expand your market share…ESX is the place to do it! We look forward to working together with you to make the 2020 ESX a rewarding and integral element of your company’s marketing strategy. Visit www.esxweb.com for information! 8 | TMA Dispatch l www.tma.us
The Electronic Security Expo (ESX), a joint collaboration between the Electronic Security Association (ESA) and The Monitoring Association (TMA), marks its 13th anniversary in 2020. Where better to celebrate than Nashville, TN – a favorite venue among past attendees! Mark your calendars now and make plans to attend, speak, exhibit, and/or sponsor. It’s time to jump right in! As those who have attended ESX in the past, you can attest to the uniquely intimate forum this conference event brings. It’s where our community of practitioners gather together and engage in an open, productive exchange of knowledge, experience, strategy, and tools— collectively aimed at advancing professionalism and maximizing business growth. Professionals representing all facets of the industry, from manufacturing and sales to installation, service, and monitoring, actively take part in ESX yearupon-year. ESX is all about innovation…finding solutions…and discovering new opportunities. Attendees leave ESX inspired, equipped with new knowledge and insights, to introduce new processes, services, and products. Stronger leaders emerge bringing fresh ideas for employee and business advancement. At ESX, you’ll find exceptional peer-led education sessions on the issues and topics impacting your business success. The exhibit floor showcases the best-ofthe-best in product and service technology from the security industry’s most respected service and product suppliers. You’ll have an opportunity to have quality time to share and discuss and your challenges and needs, face-to-face, with vendor technical staff. Find actionable solutions for operational and financial success in both the classroom and on the exhibit floor. Be a part of the 2020 ESX in Nashville! It’ll inspire you to reimagine, rethink, and redefine the future of your business.
Winter 2019
RES4
Made for Professionals
Dedicated to Your Success Your customers count on reliability, specialized expertise and a pro’s touch. You can count on Resideo to deliver the innovative security, smart home and small business solutions you need, and the outstanding quality and support you expect. For more information, view our video hwsproducts.com/success/tma
© 2019 Resideo Technologies, Inc. All rights reserved. Winter 2019 www.tma.us l TMA Dispatch | 9
RES4059P4DIS1219.indd 1
11/11/19 10:52 AM
Bridging the Gap with Level 2; Monitoring Center Operator Level 2 Overview
By Julie Webber, Vice President of Education and Training, TMA
In 2020, TMA is releasing the rewrite of Monitoring Center Operator Level 2. Six new modules will cover not only technology advances that will impact our industry, but also advanced operator skills in areas of cybersecurity, industry standards, call handling, conflict management, and leadership. The course content continues the operator journey started in Level 1. It mirrors TMA’s Operator Code of Excellence that features professional behavior and commitment to the professional monitoring industry where lifesafety and protection of property and business processes are paramount. Best practices and excellence in monitoring are the overarching themes in the new content.
We listened! Impactful Topics to Simplify Operator Training
TMA is responding to member feedback to provide opportunities for operators interested in moving to management positions within their organization. Two modules are dedicated to leadership and conflict resolution within the team. Exercises in more effective 10 | TMA Dispatch l www.tma.us
10:52 AM
communication present conflict as an opportunity to make positive change through collaboration. When we understand our natural conflict style preferences, we can be better prepared to rethink how problems are addressed and be more productive in our approaches to their resolution. By giving operators the baseline for excellence, this training will provide your team with a common language for success.
Cybersecurity and Industry Standards
Cybersecurity training is key to minimizing intrusion risks. By providing consistent training about common threats, operators will learn about how everyone in the monitoring center can contribute to securing customer data and avoid problems with business continuity. The industry standards module takes the mystery out of the industry standards process and provides the operator with an overview of why standards are in place, how standards are managed, and reinforces the importance of following industry requirements during the monitoring process.
Industry Community Involvement Industry participation in course
development is a hallmark of the TMA education program. Numerous subject-matter experts have vetted the content for this course update. Our members represent the best-of-the-best in professional monitoring. Guardian Protection, 2019 Monitoring Center of the Year, assigned a working group to collect best practice content for the Advanced Call Handling Module. A team at Acadian Monitoring also collected and vetted the content for the Cybersecurity module that features operator guidelines for avoiding common mistakes that increase your risk of data breaches and other threats to your business.
How to Use Level 2?
New in 2020! You will be able to purchase the full course or individual modules or bundles of modules for state licensing requirements, from 1 to 6 CEUs. TMA courses are perfectly positioned to become part of your onboarding and continuing education programming. Affordable and a-la-carte offerings will add flexibility to your operator training requirements and allow you to pick and choose content to help fill training gaps in in your internal training curriculum. Winter 2019
Participating Companies: n Acadian Monitoring n Bay Alarm n Cen-Signal n COPS Monitoring n CPI Security n Davantis n Guardian Protection (PA) n Hauhn & Associates n LRD Consulting n OneTel n Radius Security n Safe Systems n Security Partners n SightLogix n Stanley Security n The Bold Group n The Protection Bureau n TRG Associates n UL LLC n Vivint Inc. n Vector Security
New Monitoring Center Operator Level 2 Modules There are six modules presented in a narrated format. Module 1: Advanced Call Handling through Effective Communication Provides operator guidelines on how to handle difficult inbound calls with a focus on keeping control of the conversation and providing customer support through solutions-based strategies. Module 2: Leadership in the Monitoring Center Introduces the operator to different leadership styles and how personal leadership is at the root of being an effective operator. Module 3: Conflict Resolution Provides an overview of how to manage day-to-day conflict situations within the monitoring center. By understand your own default conflict styles, operators will learn how small changes can have significant positive outcomes.
Module 4: Introduction to Industry Standards Covers the common standards that are in place to offer products and services that are the basis of the professional monitoring industry in an easy to understand format. Module 5: Telecommunications and Enhanced Technology Introduces the operator to key technology enhancements in telecommunications and monitoring services, including video and audio surveillance, artificial intelligence, and personal emergency response systems. Module 6: Cybersecurity This module will help give operators the skills they need to understand the most common forms of system intrusion and how they can contribute to mitigating threats and minimizing risk.
Sur-Gard
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Building on the Sur-Gard legacy, SG-System 5 supports alarm verification solutions to significantly reduce costs associated with false alarms. The more compact footprint facilitates space management while offering the highest account density per U rack available in the industry. Built-in redundancy for power and auto-switching assures continuous performance of all peripheral devices connected to the output ports.
Industry-leading reliability and unbeatable capacity, all in a compact receiver. For more information on products featured here call 1-800-418-7618 or visit www.sur-gard.com Winter 2019 www.tma.us l TMA Dispatch | 11
AICC REPORT
AICC Communications Survey 2019 By Louis T. Fiore, Chair, AICC
For the last eight years, AICC has been running an annual Communications Survey. Its object is to find the percentage of installations using a form of PSTN or VoIP, wireless, or IP to send signals from a monitored premise to a central station. For the sake of simplicity, the survey does not differentiate between a technology being used by itself or in conjunction with another. This will explain why adding the results of two or more technologies will yield sums greater than 100%. The survey participants are alarm installation companies. The resulting data is used as we advocate for the alarm industry at the FCC and Congress. A disclaimer: The author does not claim that this survey is statistically sound. However, the results have been consistent year to year, so there appears to be validity to the results. Additionally, it should be noted that the stated results are averages taken over the survey’s responders. The Public Switched Telephone Network (PSTN) is basically an analog voice transmission phone system implemented over copper twisted pair wires. VoIP (Voice over Internet Protocol) is the use of a broadband path instead of a pair of directly connected copper wires. Both of these methods use what we have traditionally called the “digital dialer.” There are fewer and fewer copper pairs in America. A good deal of that voice traffic is now carried over cable or IP circuits, assuming the encoding/decoding process 12 | TMA Dispatch l www.tma.us
of these signals over cable or IP circuits does not distort the data being transmitted. Since it is beyond the scope of this survey to breakdown the use of each medium and since the alarm transmission technology used is identical, the two are lumped together. In the survey’s second year, it was modified to add installations made in the previous twelve months. This gives us a picture of what is in place (i.e. legacy) versus the trend of new installations going forward. The resulting charts basically speak for themselves. As expected, the use of the PSTN and VoIP, lumped together, has dropped from a high of 82% in 2012 to 47% in 2019. Conversely, the use of wireless in all its forms (Cellular and UHF Radio combined) has risen from a low of 15% in 2012 to a high of 61% in 2019. While the drop in PSTN plus VoIP is dramatic, it should be understood that virtually one half of installed systems still rely on this technology, either by itself or in combination with another technology.
More encouraging, is the data regarding new installations. New installations of POTS (Plain Old Telephone Service), the vernacular for the PSTN, and VoIP, lumped together, has dropped to 21%. So only one in five installations use this technology. Conversely, new installations of wireless in all its forms (Cellular and UHF Radio combined) has risen to 79%. So, four of five new installations use wireless in some form. This year, for the first time, wireless was broken down between Cellular and UHF Radio. Since the question regarding the use of UHF radio was never asked in previous years, this data cannot be shown on a graph. However, with this year’s data we can say that the 61% of legacy wireless breaks down as follows: 48% is Cellular and 13% is UHF Radio, For new installations (installations made in the last 12 months) the breakdown of the 79% wireless is 67% Cellular, and 12% UHF Radio. In the past, the use of IP for signaling – not charted languished in the single digits. This year it jumped to an astonishing 37%. Whether this a trend or a statistical fluke, we cannot know at this point. I would like to thank all of you that participated in this important survey. I would also like to thank TMA and ESA for their help in asking for participation in this survey.
Winter 2019
To see or not to see? That is the question. With AXIS Guardian, your customers can have peace of mind knowing their surveillance system is able to quickly see and verify threats as they arise.
AXIS Guardian is an entirely cloud-based, managed service platform tailored specifically to the needs of Alarm monitoring providers providing a two-in-one security offering – as a fully integrated alarm and surveillance service. Combining AXIS Guardian, Axis network cameras and monitoring allows for fast video verification and quick response if needed. Installation is simple with a one-click camera connection and the platform also allows for easy integration with alarm systems, audio, access control and video analytics, for more enhanced capabilities. Best of all, it’s completely hosted and managed by Axis – allowing us to help keep things secure and reliable and keeping things hassle-free maintenance for you.
See more at www.axis-communications.com/tma-axisguardian
14 | TMA Dispatch l www.tma.us
Winter 2019
Peer-to-Peer Exchange – Secret to TMA Fall Ops
One of TMA’s most popular faceto-face events each year is its Fall Operations Management Seminar, or as it is often referred to, Fall Ops. In spite of the single-digit temperatures and brutal weather conditions of Minneapolis, all registrants, which numbered nearly 80, arrived safely and took part in the three-day event, Nov. 11-13. TMA members Kirk MacDowell, MacGuard Security Advisors, and Brandon Niles, Acadian Monitoring Services, LLC, took the lead and facilitated the program, speakers, and facility tour. Since it began more than a decade ago, the open and highly interactive format of the Fall Ops program has received high marks from monitoring center professionals who attend. The program offers a unique environment where technical, operational, and management peers come together to share their challenges and their triumphs with one another. There is a definite spirit of trust among attendees, who draw upon peer experiences for key insights and inspiration. One attendee noted the exchange as one of the most valuable take-aways, “Hearing stories, live examples, solutions to problems and meeting others
with the same struggles that I had and working for a solution.” Several others in attendees concurred, stating, “Networking with other people,” “Suggestions form other people,” and “When people are really prepared and excited to share.” Among the event highlights each year is the featured site tour. TMA member Stanley Security Solutions hosted a tour of its ProtectionNetTM Customer Services Center, which is one of five such monitoring facilities in North America. The UL, ULC, and FM-approved facility provides 24/7 monitoring for everyone from homeowners to Fortune 500 companies. Stanley personnel led attendees of a facility-wide tour that featured 10 individual stations, each of which provided up-close insights into various facets of the leading-edge Center’s operations. The tour was followed by an educational session led by Stanley executives Steve Walker, Jeff Marx, and Mark Richard. The three-man panel discussion provided an overview of the company’s recent large-scale migration to MAS software. The education portion of the program took on an especially personal and serious tenor
as Vector Security’s Anita Ostrowski shared an active shooter incident that took place in the parking lot of her offices. Her story was a portion of a panel discussion on crisis management in the workplace, a follow-on session from TMA’s Annual Meeting weeks prior. One attendee commented, “I learned a great deal from insight Anita shared on supporting her team through tragedy…” John Romanowich, Sightlogix; Niles; and Chris Brown, SureView Systems, spoke to the new efficiencies offered by video and audio monitoring services. Two additional educational sessions focused on innovative onboarding practices (Galina Klimchuck, Vivint and Richard Reyes IV, Puget Sound Electric) and communicating for accountability (Steve Crist, ADS Security, and Nic Barrus, AvantGuard Monitoring). Attendees gained actionable tips to drive-up employee commitment and retention, as well as proven strategies for conflict resolution, feedback, and accountability. The closing session on servant leadership, led by Morgan Hertel, Rapid Response Monitoring Services, offered a powerful ending to this year’s program. Hertel initiated the discussion by sharing his own, personal transformation into a servant leader. Attendees responded by contributing their own very poignant personal stories. Look for details on the 2020 Fall Ops, where we plan to add a special technology-focused education track.
Winter 2019 www.tma.us l TMA Dispatch | 15
Smart Door Locks: Understanding Consumer Demand and Adoption
By Chris O’Dell, Research Analyst, Parks Associates
As the security industry continues to be disrupted, DIY and selfinstall products and services continue to flood the market, especially in the access and control device market. Smart door locks have broken into the top five smart home devices in terms of adoption, behind smart thermostats, networked cameras, smart light bulbs, and video doorbells. At the end of 2018, 7% of US broadband households owned a smart door lock and 21% of US broadband households report an intention to purchase at least one smart door lock in 2019. Smart door lock installation occurs most often by the homeowner, with self-installation increasing to 59% at the end of 2018. However, self-installation is an approach so far dominated by early adopters and tech enthusiasts, and it remains to be seen if mainstream consumers will embrace this approach. Business models, such as those offered by Comcast, Control4, and Vivint, that cover complete installation of an entire ecosystem will cover all possible consumer segments, such as DIY and do-it-for-me segments, as each group has differing needs and preferences. Ultimately, smart door lock solutions are still in their infancy and consumers are not yet convinced these devices provide enough value for the price, which 16 | TMA Dispatch l www.tma.us
typically ranges from $175-$250. A target segment for these devices has so far been households with children, as smart locks resonate more with this audience by providing greater peace of mind (safety and security) and convenience to parents. Key Trends Safety and security remains the leading purchase driver of smart home devices, and smart door
locks provide a foundation for security solutions by helping consumers monitor and secure the primary access point to their home. Alignments and partnerships are also helping expand the market beyond safety and security use cases. Driven by players who are trying to add value and gain market share, examples include: n Door lock manufacturer integrations with Airbnb and HomeAway reservation systems n Real estate developers
(single family and multifamily) standardizing on specific smart home packages and home control platforms n Smart door lock add-on/ upgrade products to DIY and traditional security system providers and integrators n Compatibility with other smart home devices such as video doorbells to create a more robust security and convenience solution n Parcel distribution service integration for safe and secure package delivery Use cases that require compatibility with video doorbells or networked cameras are continually increasing in demand and necessity. Consumers expect and value the ability to view persons at the door, which strongly pointing toward the value of camera integration. Some companies are attempting to address this trend by producing combination devices that act as both a smart door lock and video doorbell. These combo devices are not yet prevalent, but are certainly worth monitoring moving forward, and particularly, if companies like August, Kwikset, Schlage, or Nest begin producing such devices Advancements in Entry Methods In addition to combination devices emerging, entry methods are also increasing in availability. For example, startup Winter 2019
PassiveBolt has introduced its touch technology that it calls the first-ever turnkey smart lock mechatronic module. PassiveBolt’s touch technology, which is similar to keyless entry technology already implemented in over 130 million cars worldwide, allows users to lock or unlock the door by having a key-fob or smartphone within an authorized zone. The company achieves this by converting existing door hardware into a unique touch sensor, meaning existing keys will still work but doors can now be locked or unlocked with a simple touch. In addition to increasing entry methods, biometrics are entering the forefront of smart lock technology and can provide powerful and unique methods for identification and automation. Biometrics can include any locking system that uses a person’s unique physical characteristic like fingerprint, eye scan, facial recognition, or voice to verify identity and grant door access. These authentication methods offer an immediate door lock opening solution and provide an added layer of convenience and security. Enabling Home Automation As biometrics and other new technologies are applied to smart door locks and additional smart home devices, AI-powered analytics can be applied to the repetitive patterns of daily life. This allows the smart home to learn the occupants’ routines and make predictive recommendations for automation sequences that make life more secure, safe, comfortable, and convenient. For
example, after learning a pattern of behavior that includes a door unlocking, a light being turned on, and movement through several rooms of the home, the system can recommend that all of these actions be synchronized and automated in an “arrival scene” that will be triggered when
the occupant’s smartphone gets within a certain proximity to the home as identified by geofencing. Similarly, by knowing which occupant is arriving, personalized settings can be triggered for lighting, thermostat settings, entertainment preferences, etc. Machine learning can adjust these settings as the occupant’s behavior changes over time or other contextual factors come into play, such as time of year, day of the week, presence of others in the home, or weather conditions. Home, away, sleep and vacation modes are contextual rubrics that inform personalized automation. The primary value of machine learning for intelligent automation is in a vastly improved user experience that requires less effort by the owner. An intelligent system takes care of the occupants and provides a higher level of protection to them. While the bulk of residential door locks installed in the US
are mechanical, new growth will be driven by such smart door lock solutions. However, barriers are still in place for these devices to cross the chasm into mass-market adoption. Barriers to Adoption One key barrier that exists for smart door locks is difficulty of installation. These devices, along with smart garage door openers, are installed by the homeowner less frequently than any other smart home device. While DIY is growing, device setup is still among the primary problems facing owners of smart home devices, with 14% reporting difficulty connecting their device to the Internet. Low familiarity, perceived value, and affordability are also paint points. When compared with other smart devices, consumers are less familiar with smart door locks and believe the value of the product is lower and less affordable. The smart home industry, in general, is still challenged by a lack of consumer awareness. The majority of listed devices have experienced only small increases in device familiarity among consumers over the past two years. More than twothirds of respondents show low familiarity for networked cameras and smart door locks. While the growth outlook for the smart lock market is positive, companies in this space will need to focus on consumer education in order achieve greater success. Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services.
Winter 2019 www.tma.us l TMA Dispatch | 17
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Spotlight Interview Q: What is your general day-today like? I lead the Vivint Smart Home monitoring organization. My days center around creating peace of mind for our customers and team members. This constant pursuit requires focus on meeting key metrics while driving innovation. Feedback and communication with my team is an integral part of my daily routine. I collaborate across teams using feedback to create and implement initiatives and programs that improve the customer and team member experience. Q: What does NextGen mean to you? Being a new leader in an industry where there is depth of experience and tenure can be challenging. NextGen creates an informal venue for the next generation of security and home automation industry leaders to be introduced
“
to each other and to industry veterans. The discussions that occur organically at these gatherings are engaging and give new leaders the opportunity to participate in the broader industry conversations. Q: What do you like to do in your spare time? Right now, I spend a lot of my spare time at baseball fields, basketball courts and football fields watching my son play. I also serve on the board of our local basketball association. You will also find me working in my gardens or in the kitchen experimenting with cooking and baking, unless I have the opportunity to travel. Q: Why is the NG group important to TMA, and to the industry? Legacy planning is critical. TMA does important work on behalf of everyone in the monitoring and electronic security industry and relies on members’ willingness to volunteer their valuable time and
Words from the Wise
Whether you’re getting your professional career started or are new to the security industry there are so many opportunities. My biggest advice is to get involved and give back! Get involved by finding a mentor(s), attend and participate in live association meetings and network within LinkedIn. Give back by joining a committee(s) or volunteer your time and help move our industry forward. What makes this industry so great is the people. In just a few short years, I’ve made lifelong friends and so will you!” ~ David Morgan, Co-Founder, Security Dealer Marketing
energy. It will be the NextGen leaders who will drive the future of the association and the industry. Giving new leaders opportunities Amy Becht to tap into Director, Monitoring Vivint Smart Home industry Eagan, MN experience and get involved will ensure a thriving TMA and industry for years to come. Q: Why should members join NextGen? NextGen events create a unique opportunity for professionals of all experience levels to get connected. Whether you are looking to get involved in TMA to increase your professional visibility, hear a fresh perspective on a challenge you are trying to overcome or participate in engaging industry-relevant conversation, NextGen is the way to do it.
Career Lessions Young Professionals Need to Know These are the top three tips for young professionals that noone ever shared! 1. 2. 3.
Understand what your weaknesses are Know how you can delegate the work Made a mistake? Take it in stride! From ScrapbookResumes.com
Winter 2019 www.tma.us l TMA Dispatch | 19
TMA MEMBER NEWS Product News
Axis Communications Release AXIS Companion Software AXIS Companion software is ideal for small businesses needing to monitor their premises, people and assets. It offers real-time alerts and multi-user support. CHeKT releases Dealer Portal 2.0 and Bridge FW 2.5 update. Both products offer several new features. COPS Monitoring Invests In jBASE – COPS will migrate its proprietary Generations monitoring software platform to industry-leading jBASE from ZumaSys. jBASE, a world class Multi-dimensional Database Management System, takes the best points of the relational database model to the next level by adding several significant benefits including greater speed, ease of use, robust integration capabilities, superb performance, and all the rich features associated with Multi-Value databases. DMP is Now Shipping: New 734 and 1134 Access Control Modules – All DMP access control modules have been updated to support improved multi-card format and are now shipping. This feature, released in August with Version 192 for XR panels, gives you the flexibility to use all eight card formats for greater compatibility for when your customers are using existing cards or credentials. DMP Offers New Communicator Templates - XR Series, communicator templates and auto programming are now 20 | TMA Dispatch l www.tma.us
The Monitoring Association (TMA) is pleased to share news from and about TMA members. Please send your news and announcements to communications@tma.us.
available in Dealer Admin, Tech APP. With the Auto Programming System option, someone at the office (or your technician) can set up a system before the technician arrives at the site. DMP Releases Update to its Virtual Keypad app and Dealer Admin. – This new upgrade features added support for up to eight video doorbells on any one DMP system and the ability to control and momentarily release access control doors from the live view of the doorbell. DMP Rolls Out New Push-toExit Buttons – One of two new push-to-exit buttons, the CM-30E Push-to-Exit Button is a 12/24 VDC, SPDT, LED illuminated button that is UL and ADA compliant and conforms to NFPA requirements. The second, the CM-310GPTE Slimline Pushto-Exit Button, is a 12/24 VDC, SPDT, LED illuminated button that is UL/CSA compliant.
OpenEye Offers Windows Upgrade Packages - Microsoft will stop supporting Windows 7 in January 2020 and will no longer release security updates. Contact your local solution provider or OpenEye’s service line to learn more about your Windows 10 upgrade options. Resideo Introduces New 7” Color Touchscreen Keypad with Voice Annunciation - The Honeywell Home 6290W 7” color graphic high-resolution touchscreen keypad with voice annunciation offers increased keypad revenue on new installations, as well as an easy upgrade opportunity for existing VISTA® residential and commercial installations.
Company News
DMP is now shipping its newly designed 1100XH Wireless HighPower Receiver. Its new smaller footprint allows additional flexibility for placement in many applications.
Axis Communications Expands its Midwest Axis Experience Center – The Axis Experience Center (AEC) officially opened on October 9th at Axis’ Chicago office. The celebration featured a networking reception with industry professionals, brief trainings on analytics from the Axis Field Sales Engineers along with group tours of the new space which highlighted Axis products and solutions.
Johnson Controls adds WaveLynx Technologies’ Ethos Multi-Tech Readers to Access Control Portfolio - Johnson Controls is introducing the Ethos line of multi-tech contactless access readers from WaveLynx Technologies. Ethos readers are equipped with a choice of credential technologies, enabling customers to choose migration paths to deploy secure credentials.
Calipsa Staff Vies for Top Honors – TMA new member Calipsa took part in their Winter 2019
building’s pumpkin carving contest. No news on the winner… Moon Security Monitors Alcohol Consumption for Courts – Moon Security provides a unique service to courts in its tri-state area: 24/7 alcohol consumption monitoring. Per Mar Security Services Opens New Location - Per Mar Security Services celebrated the opening of their new location in Urbandale, Iowa. Resideo Connect Conference Emphasizes Whole Home Opportunities - Attendees to the 30th annual dealer conference took part in 40 interactive and educational sessions, among other networking activities, plus an awards gala celebration. Following are TMA members who received awards from Resideo:
Security Marketing Excellence Holmes Security Systems Residential Security Installation of the Year Custom Alarm Connected Home Security Dealer of the Year ADS Security Premier Security Dealer of the Year Vyanet Medal of Honor Company Holmes Security Systems
New Roles and Promotions
ADS Security Announces New Vice President of Acquisitions ADS Security recently promoted veteran security executive Victor Chapman to vice president of
acquisitions. Chapman has more than 40 years of experience in the industry and has spent the past four years with ADS Security as a training manager. SES Appoints New COO - Kevin Engelhardt has been appointed as chief operating officer (COO) of Securitas Electronic Security Inc. (SES). Prior to COO, Kevin served as EVP, field operations and enterprise solutions. Vector Security’s Afornia Hawthorne was appointed False Alarm Reduction Association’s (FARA) Mid-Atlantic Chapter Associate Director for Industry.
Winter 2019 www.tma.us l TMA Dispatch | 21
Walgreens VP Appointed to Loss Prevention Foundation Board – In his new role, Charles Bernard, group vice president, pharmacy and retail operations for Walgreens, will assist in governing and providing strategic direction for the Foundation.
healthcare campuses and missioncritical data, manufacturing and distribution facilities.
Brivo’s Steve Van Till Receives Top SIA Award – Van Till, president and CEO of Brivo, received the George R. Lippert Memorial Award from the Security Industry Association for his many contributions to the organization. Wegmans named among Best Workplaces for Women in 2019 by greatplacestowork.com.
Awards and Acclamations
Brinks Receives Top Accolades in Expanded J.D. Power Survey – The J.D. Power 2019 Home Security Satisfaction Study named Brinks Home Security No. 1 in customer satisfaction.
Securitas Electronic Security, Inc. named 2019 Systems Integrator of the Year by SDM Magazine.
Mergers and Acquisitions
LDS Church’s J. Gregory Dunn Receives Security Magazine Award – Managing Director and CSO for LDS Church J. Gregory Dunn was named one of Security Magazine’s 2019 Most Influential People.
ADT Commercial Purchases Critical Systems of Georgia – Atlanta-based Critical Systems specializes in enterprise-class fire alarm, fire suppression, life safety, and integrated building security solutions for high-rise properties,
ADT Acquires Video Alarm Verification Company I-View Now – In a move to enhance its owned and operated professional monitoring services, ADT acquired I-View Now, a video alarm verification service. ADT Signs Definitive Agreement to Sell Canadian Operations to TELUS Corp. – ADT entered into a definitive agreement to sell ADT Security Services Canada Inc. to TELUS Corporation for approximately CAD $700 million in cash, subject to certain adjustments.
Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services.
Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.
As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry.
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Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com
22 | TMA Dispatch l www.tma.us
Winter 2019
ASAP UPDATE
TMA’s ASAP-to-PSAP Continues to Grow
ASAP Saves Time, Improves Accuracy, and Increases Efficiency between PSAPs and Monitoring Centers Learn more on TMA’s website.
62 ASAP Active PSAP’s Montgomery, AL Morgan County, AL Little Rock, AR Chandler, AZ Tempe, AZ Phoenix, AZ Washington, DC Boca Raton, FL Bradenton, FL Charlotte County, FL Collier County, FL Manatee County, FL Riviera Beach, FL Sarasota County, FL West Palm Beach, FL Prince George’s County, MD Durham, NC Guilford County, NC Johnston County, NC Alpharetta, GA Augusta/Richmond County, GA
Boone County, MO Burleson, TX Cary, Apex, and Morrisville, NC Highland Park, TX High Point, NC Houston , TX Union County, NC Denton County, TX Wilson County, NC Grand Prairie, TX Kernersville, NC Missouri City, TX Fayetteville/Cumberland County, NC Plano,TX Monroe County, NY Williamson County, TX Broome County, NY Chesapeake, VA Cincinnati, OH York County, VA Delaware County, OH James City County, VA Dublin, OH City of Richmond, VA Hamilton County, OH Henrico County, VA Bucks County, PA Hanover County, VA Dauphin County, PA Loudoun County, VA Monroeville, PA Newport News, VA Chester County, PA Powhatan County, VA Bradley County, TN Roanoke, VA Brentwood, TN Virginia Beach, VA Hamilton County, TN Dane County, WI Williamson County, TN
PSAP’s in Testing or Implementation Birmingham, AL Paradise Valley, AZ Lee County, FL West Palm Beach, FL DeKalb County, GA Aurora, IL Indianapolis, IN Frederick County, MD Brunswick County, NC
Alarm.com Acquires OpenEye – Alarm.com acquired OpenEye, a leading provider of cloudmanaged video surveillance solutions for the commercial market sector. Per Mar and Midwest Alarm Services Expand – Per Mar Security Systems announced it acquired NECO Security based in Lincoln, NE. NECO was founded in 1957 and specializes in residential and commercial burglar and fire alarm systems. Supreme Security Systems Acquires T&R Alarm Systems – Supreme will absorb 300 new customers in the NJ area and five employees as a result of its recent acquisition.
Raleigh-Wake County, NC Suffolk County, NY Chagrin Valley-Bedford, OH Cincinnati, OH Mansfield, OH Westerville, OH Orleans Parish, LA Elk County, PA
Memphis, TN Nashville, TN Beaumont, TX Galveston, TX Harris County, TX Arlington County, VA Bremerton, WA Tacoma-Pierce, WA
Redwire Expands With American Alarm & Audio Buy - American Alarm & Audio is family-owned and has operated for more than 25 years, serving Northwest Florida and South Alabama. The company offers a wide variety of security products and services for residential and commercial accounts.
Guardian Alarm Announces Partnership with Detroit Pistons - Guardian Alarm supports the revitalization of Detroit through a variety of partnerships that help develop the community, such as the Detroit Pistons and the Detroit Grand Prix. Guardian Alarm branding will be shown in the Arena during home games.
Partnerships
Giving Back
ADT Further Expands Mobile Reach with Lyft Partnership – ADT will integrate mobile safety solutions into the Lyft platform. Extending ADT’s safety and technology to mobile applications will bring an additional layer of security to Lyft’s rideshare experience.
Brinks 5K Run Raises $43,000 for Children in Need – Brinks Home Security hosted its fourth annual 5K run/walk on Oct. 19 to benefit Mission 500.
Winter 2019 www.tma.us l TMA Dispatch | 23
TMA NEW MEMBERS Please join TMA in welcoming our most recent new members: Associate Members
AlarMax Distributors, Inc. Pittsburgh, PA (412) 371-6135 www.alarmax.com Contact: Ken Lawrence ~Joined in October
Founded in 1990, AlarMax Distributors, Inc. currently operates 22 locations across the USA. All locations are staffed with industry veterans and maintain a robust inventory, which allows them to service their clients next day in nearly all markets. AlarMax is a supplier to licensed, professional low voltage integrators, providing them access to the industry’s best brands for Security, Video Surveillance, Fire Alarm, Networking, Communications, Wire & Cable, all the accessories, and much more.
Eastern Bank Boston, MA (617) 984-8061 www.easternbank.com Contact: Matthew Hunt ~Joined in October
Eastern Bank is a 200 year old mutual bank headquartered in Boston, MA. It is the largest and oldest mutual bank in the United States, with 95 branches and $11 billion in assets. Sentry AI (Smart Home Sentry, Inc.) Sunnyvale, CA (415) 683-6724 www.smartsentry.ai Contact: Uday Kiran Chaka ~Joined in October Sentry AI reduces monitoring center costs by 20 to 40% by using the latest computer vision technology to remove up to 89% false alerts and shows only important security events to operators. Sentry provides key capabilities, such as human, face and vehicle recognition, behavior and path analysis to identify out of norm activities to help the operators. It easily integrates with existing software and can be deployed very quickly.
Consultant Member Peter M Goldring Consulting LLC Freehold, NJ (516) 640-1410 www.cloudcommunication technologies.com Contact: Peter Goldring ~Joined in October
With 35+ years of industry experience with security companies of all sizes throughout the world, they are uniquely qualified to help with acquisitions, vendor selection, valuation and transition and crisis management. Proprietary Member Foster Farms Livingston, CA (209) 394-6914 www.fosterfarms.com Contact: David Thompson ~Joined in September
Foster Farms was founded in 1939 as a poultry company and has since expanded into prepared foods, ready to-eat products and turkey. The company also owns the Crystal Creamery Dairy Company.
What if... SIAC Didn’t Exist? The important work our team undertakes each day across our country on behalf of the security industry is solely and generously supported by donations from industry associations, and manufacturers, and others. To continue to fulfill our mission, we need your help.
Support SIAC. Donate today at www.siacinc.org 24 | TMA Dispatch l www.tma.us
Winter 2019
TMA Five Diamond Member Companies These monitoring centers have received or renewed their TMA Five Diamond designations since the publication of the Fall 2019 issue of Dispatch. TMA applauds their commitment to the highest training standards in the monitoring industry. For a complete, up-to-date list of TMA Five Diamond companies, visit www.tma.us. Company
City
State
Date Certified
Website
COPS Monitoring (AZ)
Scottsdale
AZ
since 02/2008 www.copsmonitoring.com
DMC Security Services, Inc.
Midlothian
IL
since 09/2005 www.dmcsecurity.com
Warmly Welcome All 2019 New Members TMA is pleased to, once again, welcome the companies who joined and contributed to our thriving membership community over the course of the past year.
Associate AlarMax Distributors, Inc. www.alarmax.com Contact: Ken Lawrence Calipsa Limited www.calipsa.io Contact: Tara Biglari Davantis Technologies www.davantis.com Contact: Charles Volschenk Eastern Bank www.easternbank.com Contact: Matthew Hunt IPtelX, LLC www.iptelx.net Contact: Jordan Dice Maxwell Signs & Decals www.maxwellmfg.com Contact: Michael Kagen RSPNDR Inc. www.rspndr.io Contact: Frank Pietrobono Sentry AI (Smart Home Sentry, Inc.) www.smartsentry.ai Contact: Uday Kiran Chaka
WeSuite www.wesuite.com Contact: Tracy Larson
Consultant Attrition Busters www.attritionbusters.com Contact: Bob Harris Cloud Communication Technologies, LLC., a Giacalone Associates, LLC Company www.unicationtechnologies.com Contact: Peter Giacalone Peter M Goldring Consulting, LLC www.unicationtechnologies.com Contact: Peter Goldring Security Funding Associates www.securityfundingsolutions.com Contact: Tony Smith
International JD Security www.jdsecurity.com.au Contact: Paul Crawford My-Pulse IoT Solutions Ltd. www.my-pulse.com Contact: Neil Owen Seguritech Privada, S.A. de C.V. www.seguritech.com Contact: Daniel Zugarazo
Listed Alarm Monitoring Simon Operational Intelligence Center Contact: Steve Palencia
Non-Listed Alarm Monitoring Compass Security Solutions www.compasssecuritysolutions.com Contact: Thomas Frey Guardian Security Systems, Inc. www.gssiak.com Contact: Danielle Bowman OHZ Security www.ohzsecurity.com Contact: Isaac Feldman
Security Technology Services Provider Initium Novum, LLC Contact: Kevin Babich
Proprietary ABC Supply Co. Inc. www.abcsupply.com Contact: Jay Calteux Foster Farms www.fosterfarms.com Contact: David Thompson
Take the 2019 Wage and Salary Survey Go to www.tma.us
USI Insurance Services www.usi.com Contact: Robert Tockarshewsky
Winter 2019 www.tma.us l TMA Dispatch | 25
REGULATORY UPDATE
John Prendergast jap@bloostonlaw.com
FCC Declines to Preempt State/Local Laws that Prohibit Use of Hand Held Devices While Driving
The FCC has denied a Petition for Declaratory Ruling/Rulemaking, which requested a determination that state and local laws that prohibit talking on handheld communications devices while driving are preempted by federal law to the extent that these laws apply to “all regulated two-way radio operators” such as Part 90 private land mobile radios, Part 95 Citizens Band (CB) radios, and Part 97 amateur radios (collectively referred to herein as “two-way radios”). The Petition differentiated between cellular telephone type communications (which are duplex in nature) that can cause distracted driving, and two-way radio communications that are simplex in nature and therefore give the radio operator time to respond. The Petition asserted further that state and local laws prohibiting use of handheld two-way radios while driving conflict with the federal interest in supporting mobile communications, particularly in the amateur service. Alarm companies still using traditional land mobile dispatch systems to communicate with guards, 26 | TMA Dispatch l www.tma.us
installers or repair personnel may be affected by such state/local laws. In denying the Petition, the Commission noted that over one third of all states have enacted distracted driving laws which prohibit drivers from talking on hand-held communications devices while the vehicle is in motion. Of those, approximately one half of the laws exempt twoway radios. The Commission continued that while there is a strong federal interest in promoting amateur communications, there is no basis for preempting the distracted driving laws described in the Petition. The Commission pointed out that state and local laws may be preempted if: (a) Congress expressly preempted the law in question; (b) Congress, through legislation, clearly indicates its intent to occupy the field of regulation, leaving “no room for the States to supplement;” or (c) the laws “actually conflict” with federal law, such that “compliance with both federal and state regulations is a physical impossibility” or they “stand” as an obstacle to the accomplishment and execution of the full purposes and objectives of Congress.” The Commission found that these criteria did not apply to state and local distracted driving laws. In reaching this conclusion, the Commission noted that laws which prohibit talking on handheld communications devices while driving do not preclude or unreasonably obstruct mobile use of handheld two-way radios. Rather, these laws only apply to the use of handheld devices while driving. As a result,
compliance with these laws can be made by using a hands-free attachment or by parking the vehicle prior to using the handheld device. Such measures are consistent with the Commission’s Rules concerning the operation of two-way radios; especially since the FCC now permits the use of hands-free headsets. Finally, the Commission concluded that there was no express preemption or argument that Congress has “occupied the field.” Thus, alarm companies should be cognizant that the use of any hand-held device while operating a motor vehicle, such as a portable two-way radio, could run afoul of state or local law distracted driving laws. That said, even with the use of handsfree devices such as those described above, a claim could still be made that the vehicle operator was distracted if involved in a motor vehicle accident. In light of this, alarm companies should consider best practices to minimize the potential for liability arising out of a collision, and instruct their employees accordingly.
FCC Encourages Communications Service Providers to Implement Network Reliability Practices On October 15, the FCC issued a Public Notice encouraging service providers to review industry best practices to ensure network reliability. Implementation of network reliability best practices could help ensure that alarms Winter 2019
REGULATORY UPDATE
transmitter over telephone or cellular systems would be less likely to fail due to a network outage. Specifically, the FCC encouraged communications service providers to implement the following industry best practices, as previously recommended by the Communications Security, Reliability and Interoperability Council (CSRIC):
steps to ensure that critical spare equipment is maintained in multiple geographic locations, thereby reducing delivery times if the equipment is needed on short notice.
n Perform Work During Maintenance Windows. Network operators and service providers should perform work on in-service equipment during maintenance windows (thus during low traffic periods). These entities may wish to n Ensure Sufficient Circuit Diversity. Network operators, implement this practice, especially when making service providers and public network configuration safety entities should periodically audit the physical changes or scheduling and logical diversity, including procedures that could affect service to a significant number provider diversity, in their networks segment(s) to ensure of subscribers. that a single outage won’t simultaneously affect different In addition, the FCC assesses that circuits. Covered providers and the following network operator and service provider practices originating service providers may wish to pursue additional could prevent or mitigate outages in the future: 911-specific actions beyond primary and secondary routing n Implementing software to to 911 call centers, or Public detect equipment performance Safety Access Points (PSAPs), degradation, including by including a third option to route 911 calls to administrative monitoring memory and lines of destination PSAPs and processor utilization, so that parts likely to fail can be fourth option to route any identified and replaced prior to remaining and otherwise their failure. undeliverable calls to a common national call center. n Turning off or disabling system features that are not in use. n Make Spare Equipment Available. Network operators n Implementing standard and service providers should operating procedures for ensure that spare equipment for critical network systems is network repair that take effect when normal readily available for networking monitoring replacement purposes. Network operators and service procedures are inoperable or otherwise unavailable. providers may wish to take
CSRIC is an advisory committee of the FCC. Its mission is to make recommendations to the FCC to promote the security, reliability and resiliency of the Nation’s communications systems. These best practices are recommended by the FCC, but are not mandatory.
Blooston Law Opposing FCC Proposal to Rely Solely on Email Communications Blooston Law has filed comments on behalf of its clients objecting to the FCC’s proposed use of email as the sole means of correspondence between the Commission and applicants/ licensees. At first blush, while this would seem to be a somewhat innocuous and procedural proposal by the FCC. However, reliance solely on email could have very harmful consequences for licensees if it is implemented. If the Commission were to transition to an all-email system of correspondence and eliminate paper copies sent by U.S. Mail, a license could be inadvertently cancelled, an application dismissed, or that the Commission could issue a fine for nonresponsiveness, without the licensee’s actual knowledge, if an important FCC notice were to get caught up in a spam filter, misdelivered, or otherwise lost in the shuffle. Domain names can change, viruses affect email reliability and there is a need to constantly upgrade or even change security programs in the face of increasingly sophisticated malware/ransomware threats.
Winter 2019 www.tma.us l TMA Dispatch | 27
REGULATORY UPDATE
Likewise, sole reliance on email would be contrary to best practices, since most email accounts are password protected and other office personnel would not have knowledge of critical time-sensitive Commission correspondence in the event that the intended recipient is out of the office and unable to access his or her email. Issues could also arise if the intended recipient is no longer with the company. Retaining paper mailings and use of USPS as the “official” means of communications is important to protecting your substantive and procedural rights. Use of email can be a valuable supplement to this process, but has inherent vulnerabilities. If the FCC nonetheless adopts its proposal to transition to email as the sole means of communications, alarm companies holding FCC licenses will need to take steps to reliably avoid missing official communications due to one of the issues discussed above.
FCC Enters $45,000 Settlement Over Antenna Structure Lighting Probe On October 4, the FCC issued an Order entering into a Consent Decree to resolve its investigation into whether Arctic Slope Telephone Association Cooperative, Inc. (Arctic Slope) failed to inspect daily the lights on three of its antenna structures and failed to display the correct antenna structure registration number (ASR) at the base of one of its towers. To settle this matter, 28 | TMA Dispatch l www.tma.us
Arctic Slope admitted that it failed to inspect its tower lights and failed to display the correct antenna structure registration number, agreed to implement a compliance plan, and pay a $45,000 civil penalty.
New Legislation H.R.3707 - DEFEAT Robocalls Act of 2019 Sponsor: Rep. Babin, Brian [R-TX36] (Introduced 07/11/2019) Committees: House - Energy and Commerce Latest Action: 07/25/2019 Sponsor introductory remarks on measure. This full title of this bill is the “Double the Enforcement and Fines of Everyone Associated with Terrible Robocalls Act of 2019,” and it would do exactly that: substantially increases the penalties associated with violations of the TCPA. In particular, it would increase the $500-per-violation civil damages to $1000. As the alarm industry has seen first hand, the current penalties have already given rise to predatory litigation over TCPA “violations.” Doubling the amount awarded per violation would only exacerbate the issue. AICC should provide evidence of its experience to the bill’s sponsor.
H.R.4792 - Cyber Shield Act of 2019 Sponsor: Rep. Ted Lieu [D-CA33] (Introduced 10/22/2019) Committees: House - Energy and Commerce Last Action: House - 10/22/2019 Referred to the House Committee on Energy and Commerce This bill establishes a voluntary program to identify and promote internet-connected products that meet industryleading cybersecurity and data security standards, guidelines, best practices, methodologies, procedures, and processes. Products that meet the standards established under this bill may bear a “Cyber Shield” label demonstrating certification, similar to the Five Diamond central station program. As alarm devices will likely be candidates for such labeling, AICC will want to monitor the progression of this bill and, if passed into law, participate in the standards process to the extent possible. S.2748, H.R.451 - Don’t Break Up the T-Band Act of 2019 Sponsor: Sen. Markey, Edward J. [D-MA] (Introduced 10/30/2019) Committees: Senate - Commerce, Science, and Transportation Latest Action: Senate 10/30/2019 Read twice and referred to the Committee on Commerce, Science, and Transportation.
Winter 2019
REGULATORY UPDATE
Sponsor: Rep. Engel, Eliot L. [DNY-16] (Introduced 01/10/2019) Committees: House - Energy and Commerce Latest Action: House - 01/25/2019 Referred to the Subcommittee on Communications and Technology. These bills would repeal Section 6103 of the Middle Class Tax Relief and Job Creation Act of 2012. This section provided that the FCC must reallocate the spectrum in the 470–512 MHz band (a.k.a. the “T-Band spectrum”), which is currently used by eligible public safety entities, by 2021. The Senate version was introduced at the end of October, but the House version has been idle since its introduction in January. It is our understanding that several alarm companies operate in the T-Band. Accordingly, this bill deserves AICC’s support.
No Update H.R.3375 – Stopping Bad Robocalls Act Sponsor: Rep. Pallone, Frank, Jr. [D-NJ-6] (Introduced 06/20/2019) Committees: House - Energy and Commerce Committee Reports: H. Rept. 116-173 Latest Action: Senate 07/25/2019 Received in the Senate. This bill generally requires the FCC to adopt such regulations as it deems necessary to ensure the consumer protection and privacy purposes of the § 227 of the Communications Act (a.k.a the TCPA). Beyond this general
requirement, the bill includes several specific actions relevant to the alarm industry: Section 3 revises the TCPA to clarify that if the FCC adopts an exemption to the TCPA pursuant to section 227(b)(2), then it must expressly include limitations on the classes of parties that are exempt, the classes of customers that are exempt, and the number of times calling parties may make calls to particular called parties. The FCC has granted a few exceptions using its authority under 227(b)(2), including certain financial-related calls and certain healthcare-related calls. This section would require increased specificity when it comes to these types of exemptions. Section 4 clarifies that the term “called party” refers to the current subscriber or customary user of the line, not the person the caller is intending to call. The FCC adopted this definition along with a “one-call safe harbor,” but the Court of Appeals overturned both findings. AICC has taken a stance against this interpretation of the term “called party” because it puts the onus of determining whether a number has been reassigned on the alarm company making the call. Section 5 eliminates the citation requirement before the FCC can issue forfeitures for violation of the TCPA, and extends the statute of limitation for such forfeiture assessments to four years.
This makes it easier for the FCC to issue forfeitures for robocalls on its own accord. It is separate from the civil penalty that creates grounds for the lawsuits we have seen. Section 7 requires the FCC to adopt regulations to require the implementation of call authentication technology, and to adopt regulations to permit callers to block calls from unauthenticated numbers and take “reasonable steps” to ensure no calls are wrongly blocked because they originate from a carrier that is exempt from implementing authentication The FCC has already made clarifications similar to what is required in the legislation, and AICC has filed a petition for reconsideration requesting certain clarifications. The FCC has also sought comment on how to further implement call blocking services, and AICC filed comments. Section 8 requires the FCC to take final agency action to ensure robocall blocking services provided on an opt-in or optout basis, as contemplated in the current call blocking proceeding, are provided with transparency and effective redress options for consumers and callers, at no additional line-item cost. Transparency and redress options are of critical importance to the alarm industry. In its Petition for Reconsideration, AICC argued to the FCC that direct notifications to customers for opt-out call
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blocking were necessary to promote transparency, and also raised transparency concerns regarding how carriers offering alarm services might treat non-affiliated alarm services differently. In its comments in the NPRM proceeding, AICC urged the Commission to ensure there were effective redress options for customers and central stations to be able to get off block lists as soon as possible. H.R.3836 - Wireless Infrastructure Resiliency During Emergencies and Disasters Act Sponsor: Rep. Eshoo, Anna G. [DCA-18] (Introduced 07/18/2019) Committees: House - Energy and Commerce Latest Action: House 07/18/2019 Referred to the House Committee on Energy and Commerce. Amends § 332(c)(3)(A) of the Communications Act, which prohibits State and local government from having any authority to regulate the entry of or the rates charged by any commercial mobile service or any private mobile service by clarifying that they may regulate other terms and conditions of commercial mobile services, including reasonable requirements to promote resilient wireless communications infrastructure for situational awareness during a natural disaster. State and local governments could already regulate “other terms and conditions” besides entry and rate, so the language proposed here appears to be more for clarification than substantive revision to 30 | TMA Dispatch l www.tma.us
the law. Nevertheless, with specific language in the Act protecting State and local governments’ right to impose resilience requirements on communications infrastructure, more may be forthcoming. S.2223 – AIRWAVES Act Sponsor: Sen. Gardner, Cory [RCO] (Introduced 07/23/2019) Committees: Senate - Commerce, Science, and Transportation Latest Action: Senate 07/23/2019 Read twice and referred to the Committee on Commerce, Science, and Transportation. This bill requires the Federal Communications Commission (FCC) to complete auctions during each of the next three calendar years that will grant new broadcast licenses 500 MHz of spectrum in frequency spectrum bands below 6 GHz. For the auctioned spectrum, the FCC cannot cause unreasonable interference with incumbents. The FCC must also make available, by means unspecified, another 500 MHz above 500 GHz. There is no apparent protection for incumbents here. Spectrum identified for these auctions may include unlicensed spectrum that may impact alarm operations. Fortunately, provisions are included for incumbent protection, but it will be necessary for the Alarm Industry to monitor for interference and seek redress if necessary. S.2204 - DART Act of 2019 Sponsor: Sen. Crapo, Mike [RID] (Introduced 07/23/2019)
Committees: Senate - Commerce, Science, and Transportation Latest Action: Senate 07/23/2019 Read twice and referred to the Committee on Commerce, Science, and Transportation. (All Actions) This bill empowers the FCC to carry out a pilot program under which voice service providers could block calls through the “use data analytics and caller identification authentication procedures,” and would not be liable if a lawful call is blocked if they were acting in good faith. It also provides for a list of numbers that may not be blocked that includes any numbers used by PSAPs or a similar facility used to originate or route emergency calls; government calls; and schools or similar institutions. The FCC has already ruled that carriers may block calls based on certain analytics, and has provided clarification on the steps carriers that block calls must take to avoid liability. The FCC is also seeking comment on a Critical Calls list similar to the list called for in this bill, and has supported the inclusion of alarm industry members thereon. S.151 – TRACED Act Sponsor: Sen. Thune, John [RSD] (Introduced 01/16/2019) Committees: Senate - Commerce, Science, and Transportation | House - Energy and Commerce Committee Reports: S. Rept. 116-41 Latest Action:,House 05/24/2019 Referred to the House Committee on Energy and Commerce.
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This bill provides the FCC with authority to issue additional civil penalties of up to $10,000 per call on those individuals who intentionally violate the TCPA, and extends the statute of limitations for such violations from 1 year to 3 years, and eliminates the citation requirement for such violations. The bill also directs the FCC to require voice service providers to implement the STIR/SHAKEN authentication framework and to develop rules pertaining to a safe harbor for voice service providers that inadvertently block legitimate callers under a STIR/ SHAKEN protocol and have used reasonable care, and allowing parties adversely affected to verify the authenticity of their calls. It also requires the FCC to conduct a rulemaking regarding methods to protect subscribers from receiving unwanted calls or text messages that use an unauthenticated number. AICC recently filed comments in the FCC’s rulemaking proceeding on call blocking opposing any safe harbor for carriers that block calls on an opt-in basis. This legislation would support the implementation of such a safe harbor, and should be opposed. H.R.2298 - Repeated Objectionable Bothering Of Consumers On Phones Act Sponsor: Rep. Speier, Jackie [DCA-14] (Introduced 04/12/2019) Committees: House - Energy and Commerce Latest Action: House 04/30/2019 Subcommittee Hearings Held.
This bill requires the FCC to establish by regulation technical and procedural standards that require providers to verify that caller identification information being transmitted is accurate, unless the consumer requests it to be blocked. The FCC must also establish standards to require receiving providers to block unverified calls or texts or otherwise identify them as likely coming from an automated dialer. There is an exception that prohibits blocking PSAPs and emergency operations centers, however.
H.R.1644 - Save the Internet Act of 2019
This legislation is much less specific than other pieces of robocall legislation, with the corollary being that the FCC has much more flexibility in implementing it. As we have discussed, the FCC is already heading down this path in the absence of legislation.
The Save the Internet Act would purportedly restore several aspects of Title II regulation to broadband internet access service, including: Prohibition of “unjust and unreasonable practices” (Sections 201 and 202); Investigation of consumer complaints under section 208 and related enforcement provisions (Sections 206, 207, 209, 216 and 217); Protection for consumer privacy (Section 222); Fair access to poles and conduits (Section 224); Protection for people with disabilities (Sections 225 and 255); and Universal service fund support for broadband service in the future (partial application of Section 254).
H.R.2355 - Regulatory Oversight Barring Obnoxious Calls and Texts Act of 2019 Sponsor: Rep. Eshoo, Anna G. [DCA-18] (Introduced 04/25/2019) Committees: House - Energy and Commerce Latest Action: House 04/30/2019 Subcommittee Hearings Held. This bill would require the FCC to create a within the Enforcement Bureau of the Commission a division that specifically addresses the issue of robocalls. A division dedicated to robocall issues could potentially offer a faster route toward resolving call blocking issues.
Sponsor:,Rep. Doyle, Michael F. [D-PA-18] (Introduced 03/08/2019) Committees:,House - Energy and Commerce Committee Reports:,H. Rept. 116-34 Latest Action:,Senate 04/29/2019 Read the second time. Placed on Senate Legislative Calendar under General Orders. Calendar No. 74. Roll Call Votes:,There have been 5 roll call votes.
These provisions could reasonably provide some protection to alarm companies from predatory practices by competitors who also offer broadband Internet access services. H.R.1954, S.952 - Cellphone Jamming Reform Act of 2019 Sponsor: Rep. Kustoff, David [RTN-8] (Introduced 03/28/2019)
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Committees: House - Energy and Commerce Latest Action: House 03/28/2019 Referred to the House Committee on Energy and Commerce. Sponsor: Sen. Cotton, Tom [RAR] (Introduced 03/28/2019), Committees:,Senate - Commerce, Science, and Transportation Latest Action:,Senate 03/28/2019 Read twice and referred to the Committee on Commerce, Science, and Transportation. These companion bills would prohibit the FCC from preventing a State or Federal correctional facility from utilizing jamming equipment. AICC members have historically experienced issues with prison cell jammers jamming signals outside the prison, in particular alarm signals. The bill provides that jamming must be limited to the housing facilities of the correctional facility, but precise limitations have proven difficult to implement. This language is not likely sufficient to protect alarm company customers. H.R.1818 - Kelsey Smith Act Sponsor: Rep. Estes, Ron [RKS-4] (Introduced 03/18/2019) Committees: House - Energy and Commerce Latest Action: House 03/18/2019 Referred to the House Committee on Energy and Commerce. This bill amends the Communications Act to require providers of a covered service to provide location
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information concerning the telecommunications device of a user of such service to an investigative or law enforcement officer or an employee or other agent of a public safety answering point in an emergency situation involving risk of death or serious physical harm or in order to respond to the user’s call for emergency services. AICC will want to monitor this legislation and participate in any effort to implement it, as necessary. H.R.2136 - Open Internet Preservation Act Sponsor: Rep. Smucker, Lloyd [RPA-11] (Introduced 04/08/2019) Committees: House - Energy and Commerce Latest Action: House 04/08/2019 Referred to the House Committee on Energy and Commerce. This bill essentially codifies the no-block and no-throttling Open Internet rules that the FCC overturned. These rules are important to AICC’s members because several major ISPs those members rely on to transmit their alarm data also offer competing alarm services. Being able to block or degrade competitor’s data would put them at a substantial competitive advantage. S.1212 - ROBOCOP Act Sponsor: Sen. Blumenthal, Richard [D-CT] (Introduced 04/11/2019) Committees: Senate - Commerce, Science, and Transportation Latest Action: Senate 04/11/2019 Read twice and referred to the Committee on
Commerce, Science, and Transportation. The purpose of this bill is to amend the Communications Act to expand and clarify the prohibition on inaccurate caller identification information and to require providers of telephone service to offer technology to subscribers to reduce the incidence of unwanted telephone calls and text messages. In particular, the bill requires communications providers to offer the option to enable technology that to that identifies an incoming call or text message as originating or probably originating from an automatic telephone dialing system and prevents the subscriber from receiving a call or text message so identified unless (a) the call or text message is made or sent by a public safety entity, including a public safety answering point, emergency operations center, or law enforcement agency; or (b) the subscriber has provided prior express consent to receive the call or text message and has not revoked that consent. AICC will want to participate in any associated FCC rulemaking to assure that alarm companies’ automated messages are not incorrectly blocked by carriers under the technology proposed here. The FCC is currently making progress on allowing carriers to block calls for customers, and AICC will want to participate in those proceedings as well.
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Wireline Report Mary J. Sisak mjs@bloostonlaw.com
Implications of the Court’s Net Neutrality Decision for the Alarm Industry 1. The Court upholds the FCC’s classification of Broadband Internet Access Service (BIAS) as a information service largely not subject to protections for businesses and consumers under Title II of the Communications Act. 2. The Court upholds the FCC’s elimination of restrictions on paid prioritization and call blocking and throttling as applied to most companies. However, the Court finds that the FCC did not adequately address the impact on public safety if paid prioritization, blocking and throttling are applied to public safety emergency communications. Accordingly, the Court remands this issue to the FCC for further consideration. 3. Through this remand, entities making public safety emergency communications, including alarm companies, can provide information concerning the impact on their public safety emergency communications of paid prioritization, blocking and throttling and seek protections. 4. The Court vacates the FCC’s forbearance requirement that prohibited states from imposing any requirements on BIAS. Therefore, states may be able to adopt protections for the alarm
industry and consumers against certain BIAS practices. On October 1, the United States Court of Appeals for the District of Columbia Circuit issued its opinion in Mozilla v. Federal Communications Commission, the appeal of the FCC’s 2018 net neutrality order, also known as the Restoring Internet Freedom Order (Order), that reversed the FCC’s 2015 decision to apply Title II common carrier regulation to broadband internet access service (BIAS). The court upheld the Order in large part. However, the Court remanded a number of issues to the FCC for further consideration and vacated the FCC’s attempt to preempt the states. Perhaps most notable for the alarm industry, the Court remanded the FCC’s Order on the question of how paid prioritization, blocking and throttling of traffic will impact public safety. Accordingly, the stage has been set for further action at the FCC, possible further action at the court, and action in the states. As a brief background, in the FCC’s 2018 net neutrality order, the FCC classified broadband internet access service (BIAS) as an information service and it classified mobile BIAS as private mobile service. As a result, BIAS and mobile BIAS are not subject to the regulations in Title II of the Communications Act, which include consumer and competitive protections. The FCC also overturned certain specific consumer and competitive protections it previously imposed on BIAS providers, including the
prohibition on paid prioritization, blocking and throttling of traffic. The FCC maintained a transparency rule, requiring BIAS providers to disclose their network management practices, such as blocking and throttling, and performance and commercial terms of service sufficient to enable consumers to make informed choices regarding BIAS. The FCC also preempted state and local laws that would impose rules or requirements that the FCC repealed or did not adopt, thus seeking to prevent states from imposing more stringent transparency rules or prohibitions on paid prioritization, blocking and throttling of traffic. Other than the transparency rule, enforcement for anti-consumer or anti-competitive actions by BIAS providers was left to the FTC, antitrust law and state law. On appeal, Petitioners challenged, among other things, the FCC’s classification of BIAS and mobile BIAS on the grounds that the FCC’s action was contrary to the Communications Act and arbitrary and capricious. Petitioners also challenged the FCC’s preemption of state and local law. The Court upheld the FCC’s Order classifying BIAS as an information service finding that the FCC “permissibly classified broadband Internet access as an ‘information service’ by virtue of the functionalities afforded by DNS and caching.” In this regard, the Court noted that the petitioners failed to provide an answer to whether broadband
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providers make a standalone offering of telecommunications, one without DNS and caching, showing a possible future argument against the classification. The Court also upheld the FCC’s classification of mobile broadband as a private mobile service as reasonable, finding that the FCC has “compelling policy grounds to ensure consistent treatment of the two varieties of broadband Internet access, fixed and mobile, subjecting both, or neither, to Title II.” The Court, however, found that aspects of the FCC’s decision are arbitrary and capricious and remanded those aspects back to the FCC for further consideration. Of interest to the alarm industry, the Court found that the FCC failed to address the impact of the 2018 Order on public safety and that such consideration is required by the Communications Act. As AICC has argued in comments before the FCC, the Communications Act states that the FCC was created for the purpose of, among other things, “promoting safety of life and property through the use of wire and radio communications.” The Court cited this statutory requirement and found that the FCC is required to consider public safety. The Court also found that the FCC ignored a number of commenters that voiced concerns about the threat to public safety of its rules. Specifically, the Court found that the FCC ignored the comments of public safety officials who explained “how 34 | TMA Dispatch l www.tma.us
allowing broadband providers to prioritize Internet traffic as they see fit, or to demand payment for top-rate speed, could imperil the ability of first responders, providers of critical infrastructure, and members of the public to communicate during a crisis.” Commenters also argued how blocking and throttling of their Internet communications during a public safety crisis “could have dire, irreversible results.” The Court rejected the FCC’s argument that the concerns of the Petitioners “about government services are issues that apply to all edge providers, public and private.” As an initial matter, the FCC did not make this argument in its Order and, therefore, it could not be made in this proceeding to save its Order. However, the Court went even further and found that the FCC’s argument is “facially inadequate.” According to the Court: “The Commission’s after-the-fact reasoning entirely misses the fact that, whenever public safety is involved, lives are at stake. As noted by Santa Clara County, unlike most harms to edge providers incurred because of discriminatory practices by broadband providers, the harms from blocking and throttling during a public safety emergency are irreparable. People could be injured or die.” The Court also rejected the arguments of the Broadband Provider Intervenors led by United States Telecom. First, Intervenors argued that the FCC found “scant evidence”
of threats to public safety. The Court found this was not the case. Second, Intervenors argued that the FCC found States could continue to play a “vital role” in advancing public safety. The Court found that the FCC did not mention public safety. Third, Intervenors argue the FCC found the national security objections vague. The Court found that the FCC language cited did not address “the multi-faceted public safety concerns associated with subjecting emergency services providers, other public health providers, and the members of the public who depend on those services to paid prioritization and blocking and throttling.” Finally, Intervenors argued that the FCC concluded that the harm was small relative to the costs of implementing more regulation. The Court found this to be speculation and not sufficient to meet the FCC’s duty to consider public safety. Thus, the Court found that the FCC’s “disregard of its duty to analyze the impact of the 2018 Order on public safety renders its decision arbitrary and capricious in that part and warrants a remand with direction to address the issues raised.” To comply with the Court’s decision, it is likely the FCC will release a Public Notice requesting comment on the issues raised by Petitioners and the implications of the Order on public safety. It is anticipated that Broadband Providers will flesh out the arguments they raised before the Court and any other arguments they may have to give the FCC Winter 2019
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cover to be able to “address” public safety concerns without making any significant change to its Order. This proceeding will be an opportunity for those making calls that could be considered public safety emergency communications, such as the alarm industry, to provide information concerning the impact on their public safety emergency communications of paid prioritization, blocking and throttling and seek protections. Among other things, any incidents of blocking or throttling of alarm signals or interference with central station transmissions, should be reported. We will keep you advised of when comments must be provided on this topic. Also of interest to the alarm industry, the Court vacated the FCC’s Order pre-empting any state or local requirement that “would effectively impose rules or requirements that [the FCC] repealed or decided to refrain from imposing in this order or that would impose more stringent requirements for any aspect of broadband service that [the FCC] address[ed] in this order.” Some states already have passed legislation to impose “net neutrality” or “net neutralitylike” requirements on broadband services and with the Court’s decision, more states may do so. It is anticipated that the FCC will seek to pre-empt any such current or future state laws on a caseby-case basis. In the meantime, states may be willing to provide some protections to alarm services.
Central Station Remedies If Calls Are Blocked Or Mislabeled as Fraud There are a number of ways that calls made from central stations in response to an alarm, both to consumers to verify an alarm or to the public safety entity, may be blocked or mislabeled. Your remedies to correct such blocking may be different depending on the origin of the blocking/ mislabeling. First, as we previously reported, the FCC clarified earlier this year that voice service providers (VSPs) may offer programs to consumers to block unwanted calls through analytics (callblocking programs) on an opt-out basis. In response, AT&T started to deploy automatic call blocking to consumer customers. As part of its programs to deter unwanted robocalls and fraudulent calls, AT&T also engages in call labeling
programs where it labels calls as potential fraud. This summer, AICC became aware that outbound calls from a central station were being labeled as potential fraud by AT&T as a result of this program. AICC is in the process of seeking contact information from Verizon, Comcast and CenturyLink to resolve issues of incorrect blocking or labeling of calls. Please note, however, that this contact information will not cover all VSPs that may incorrectly block or label calls. Second, in addition to call blocking and labeling on an opt-out basis, VSPs, such as AT&T, Verizon and T-Mobile, also offer customers various call blocking programs where calls
How to Contact Your Carrier AT&T
T-Mobile
If you believe your numbers are being incorrectly blocked or labeled by AT&T, you can report this error and ask that AT&T correct it by contacting AT&T:
To proactively prevent your central station numbers from being blocked or incorrectly labeled by T-Mobile:
Call: 800-337-5373 (prompt 1) Email: dl-GFMOBusinessFra @att.com You may also contact AT&T’s third party analytics company, Hiya, at: https://hiyahelp.zendesk.com/hc/ en-us/requests/new
Register with T-Mobile at https:// www.calltransparency.com. According to T-Mobile, the Call Transparency list “allows legitimate businesses and other legitimate callers a place to provide their phone numbers and information about the traffic on those numbers.” If you believe T-Mobile has incorrectly blocked or labeled a call(s) from your numbers, T-Mobile has an online portal to report them: https://feedback.fosrvt.com/. A letter from T-Mobile describing its process can be found on the TMA website.
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are blocked or labeled only if If your customer has selected to have certain numbers blocked, including your central station number, you most likely will need to resolve this with your customer. If the customer has selected a broad-based number blocking program or an analytics driven blocking program provided by the VSP, you may be able to ask the VSP not to block your central station numbers.
In addition, because the first and second blocking methods are provided by VSPs, issues with incorrect blocking/labeling can be reported to the FCC. Please inform TMA if calls from your central station have been blocked or mislabeled by a VSP. Third, there are third party companies, such as Hiya, that offer apps to allow consumers to block calls. We have been informed that many calls from
central stations to mobile phone numbers have been blocked when the user has installed one of the blocking apps on their phone. In this case, you may be able to ask the third party company to not block your central station numbers. However, if your customer has selected to block the central station number via the app, you may need to resolve this with your customer.
From all of us...To you and yours... May this holiday season be joyful and bright, And may the New Year bring health, happiness,and prosperity.
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Winter 2019
Graduated 8/27/2019 9/1/2019 10/1/2019 9/28/2019 9/6/2019 10/18/2019 9/19/2019 10/1/2019 10/1/2019 10/2/2019 8/20/2019 10/2/2019 9/26/2019 8/23/2019 10/24/2019 10/15/2019 9/12/2019 8/20/2019 9/1/2019 8/2/2019 8/2/2019 10/10/2019 8/27/2019 9/28/2019 8/30/2019 8/14/2019 9/16/2019 10/1/2019 8/22/2019 9/16/2019 9/20/2019 10/31/2019 9/27/2019 8/29/2019 9/10/2019 9/12/2019 10/19/2019 8/9/2019 10/9/2019 10/16/2019 10/30/2019 10/24/2019 9/27/2019 8/26/2019 10/26/2019 8/29/2019 9/28/2019 8/8/2019 9/14/2019 10/14/2019 8/20/2019 9/18/2019 10/30/2019 8/6/2019 10/3/2019 8/13/2019 10/6/2019 8/19/2019 9/9/2019 10/1/2019 8/15/2019 10/15/2019 8/21/2019 9/3/2019 8/24/2019 8/14/2019 10/8/2019 8/13/2019 10/2/2019 9/10/2019 10/9/2019 10/9/2019 8/10/2019 10/30/2019 8/7/2019 8/9/2019 8/23/2019 8/20/2019
First Name Last Name Alexander Chimel McKenna Christopherson DeAndre Cleaver Zachary Cobabe Ryan Coburn Esther Coleman Myah Cook Jasmine Cooper Destiny Cousan Christina Cousar James Crawford Kiana Cunningham Sean Dailey Alan Davis Stephanie Day Lucas Deboinville Stella Deleon Jennifer Delgadillo Anthony Dellorto Markee Deloney Valerie Demase Andrew Deppe Sunny Deth Wyatt Devlin Anthony Diaz Lizeth Diaz Mary Ruth Diaz Casandra Dickey Carol Dionne David Dir Jared Donica Tyler Dotson Troy Duell Susan Dunklin Jake Duperon Janice Eberz Christopher Edwards Faith Ensor Nathan Erasmus Samuel Estes Christina Fabila Mary Farley Dana Farmer Bryan Farnworth John Fiebig Stephanie Flores Shalon Flynn Anna Fose Abby Foster Jamie Foster Laura Fowler Randy Fox Lyndsey Frank Amy Frasier Matt Fry George Fu Brittany Fuhr-Sotrms Jacqueline Gabbey Rechundria Gadlin Joseph Gaffney Susanna Garcia Tiffany Garrett Nubia Garza Chelsea Gatto Carlos Gavin Christiana Gerdine Savannah Gibbons Sara Gibson Todd Gibson Rattandeep Gill Sanshi Glover Jacob Gnandt Michel Godin Jieneve Gonzales Pedro Gonzalez Elizabeth Gottfredson Ashley Green Michael Green
Company Graduated Allied Universal Security 9/28/2019 Vivint, Inc. 8/2/2019 Operational Intelligence Center 8/20/2019 Avantguard Monitoring Centers 10/24/2019 Vivint Inc. 10/19/2019 Wayne Alarm 8/6/2019 UAS 10/17/2019 Securitas Electronic Security 10/2/2019 Affiliated Monitoring 8/24/2019 CPI Security Systems, Inc. 10/24/2019 Operational Intelligence Center 8/18/2019 Holmes Electric Security Systems, Inc., dba: Holmes Security Systems 8/21/2019 Vyanet Operating Group, Inc. 8/15/2019 Affiliated Monitoring 8/17/2019 Vyanet Operating Group Inc. 8/7/2019 Dynamark Monitoring 10/15/2019 Affiliated Monitoring 8/10/2019 United Central Control 10/9/2019 Alarm Detection Systems, Inc. 10/7/2019 Operational Intelligence Center 9/2/2019 Guardian Protection Services 10/3/2019 Avantguard Monitoring Centers 9/10/2019 G4S Secure Integration LLC 9/25/2019 Avantguard Monitoring Centers 9/3/2019 Avantguard Monitoring Centers 9/4/2019 United Central Control 10/10/2019 Telsco Security (CA) 10/30/2019 Vivint, Inc. 10/16/2019 Corp of Commissionaires (CA) 8/27/2019 Damar Security Services/ Security Response Center (CA) 8/13/2019 Operational Intelligence Center 10/25/2019 VRI 8/9/2019 Interface Security 8/17/2019 ADT 8/7/2019 Centralarm 10/2/2019 Guardian Protection Services 9/26/2019 Huronia Alarm & Fire Security, Inc. (CA) 10/11/2019 VRI 10/18/2019 Vivint, Inc. 8/2/2019 Centralarm 9/26/2019 AT&T 8/2/2019 VRI 10/1/2019 Blue Ridge Monitoring 8/28/2019 Vivint, Inc. 10/16/2019 Securitas Electronic Security 8/7/2019 Affiliated Monitoring 10/10/2019 Vivint, Inc. 9/5/2019 Redwire 10/15/2019 Vector WEST 9/24/2019 Compass Security Solutions 9/6/2019 Alert 360 9/24/2019 Securitas Electronic Security 10/1/2019 VRI 9/27/2019 Vyanet Operating Group, Inc. 9/1/2019 LDS Church 8/23/2019 First Alarm 9/19/2019 VRI 9/2/2019 Amherst Alarm, Inc. 9/22/2019 AT&T 8/2/2019 Tech Systems Inc 9/14/2019 Interface Security 10/19/2019 Alert 360 9/28/2019 Vivint, Inc. 10/24/2019 Guardian Protection Services 8/16/2019 FE Moran 8/7/2019 ISS 9/4/2019 VRI 10/1/2019 Vyanet Operating Group, Inc. 9/4/2019 Central Security & Communications 9/2/2019 Paladin Technologies (CA) 8/24/2019 Vivint, Inc. 10/31/2019 Paladin Technologies (CA) 10/30/2019 Commissionaires Ottawa (CA) 8/27/2019 Vivint Inc. 10/17/2019 Kings III of America 9/25/2019 Avantguard Monitoring Centers 9/30/2019 Securitas Electronic Security 8/8/2019 G4S Secure Integration LLC 9/23/2019
Winter 2019 www.tma.us l TMA Dispatch | 37
LEVEL 1
First Name Last Name Company Cheyenne Abbott Security Instrument Corporation Samantha Abbott Vivint, Inc. Fatuma Abdalla United Central Control Seth Abel Vivint, Inc. Eric Adamson Operational Intelligence Center Tobi Adewole Paladin Technologies (CA) Eliezer Adorno GMST Jonathan Aguilar Vivint, Inc. Aboubaker Aidarus Brink’s Canada Limited (CA) Joshua Alameda Vivint Inc. Karen Albright Vector WEST Madison Allard Centralarm Briley Allen Avantguard Monitoring Centers Roula Alnajjar Paladin Technologies (CA) Naomi Anderson Federal Protection Quentyn Anderson Vivint, Inc. Conner Andrews Avantguard Monitoring Centers Joshua Andrus Vivint Inc. Francisco Antonio United Central Control Ashle’e Archibald Securitas Electronic Security Ana Armenta Brinks Home Security Jessica Arrington Interface Security Systems Israel Ascencio Matson Alarm Matthew Ault Guardian Protection Services Brittany Ave-Lallemant VRI Elda Ayala Vivint Inc. William Bachar First Alarm Cory Ballew Securitas Electronic Security William Barksdale Operational Intelligence Center Fabrice Barthelemy Sentinelle Alarm (CA) Anthony Baxter Bay Alarm Richard Beadle Security Alarm Monitoring Rylee Beckstrom Vivint Inc. Dana Bell Vivint, Inc. Alanie Benavidez Securitas Electronic Security Ana Benitez ADT Sariah Benitez Vivint, Inc. Adrienne Betts VRI Marquitta Binder Interface Security Systems Crystal Bird Paladin Technologies (CA) Freda Bishop Telsco Security (CA) Kimberly Black Iverify Rhonda Boden Dispatch Center, LTD Gage Bodine Matson Alarm Kwonka Bomera Garda Canada Security Corp. (CA) Austin Borland Tech Systems Inc James Boyd Guardian Protection Services U’Kisha Bozeman Securitas Electronic Security Jefferson Enrique Bracamonte Quiroz Asociación de Bancos del Perú (PE) Kris Brackin Pro-Vigil,Inc Evan Braithwaite Vector WEST Maggie Brent Vivint, Inc. Micah Broner Central Security & Communications Asia Brown Kings III of America Amanda Burdett Interface Security John Burdett Damar Security Services/ Security Response Center (CA) Noah Busse Kroger Central Alarm Control Trevor Butler Securitas Electronic Security McKaylyn Butner Avantguard Monitoring Centers Charisma Cain Vector EAST Benjamin Call Vivint, Inc. Spencer Call Vivint, Inc. Jacqueline Calle DGA Security Joseph Cambria United Monitoring Jose Scott Campos Vivint Inc. Daniel Canady Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Tonshuna Carnegie Spectrum Security Tia Castillo Vivint Inc. Dreilyn Castro GMST Steven Castro GMST David Catron Interface Security Systems Natalia Cely Vivint, Inc. Kimberly Chamberlain Vivint, Inc. Danyel Chambers Interface Security Systems Jacob Chambers Vivint Inc. Katherine Charo Dispatch Center, LTD Mario Chavez LDS Church Islandee Chery Metrodial Corporation
LEVEL 1
Monitoring Center Operator Level 1 USA and international graduates completed August 1, 2019 to October 31, 2019 Training Graduates
LEVEL 1
LEVEL 1
First Name Last Name Stephnaj Gregory Tabitha Griffith Ryan Gunnerson Kevin Gutierrez Kimyada Guy Mason Guy Cheri Hackett Kaila Hackett Mathew Hagan Samantha Hall April Hamilton Jeffrey Hamilton Amela Hamzagic Stethney Haney Karen Hanley Kristen Hansen Jordan Harmeson Colton Harrington Michael Harris Amber Harrison Kael Harrison Alexus Hayden Autumn Hayden Amanda Hayes John Haynes Taifa Haynes Jonathan Hendrickson Cory Henry Danielle Henry Sarah Henry Kareem Herbert Yesenia Hernandez Daniel Herrera Jake Hibbitt Kirk Hixenbaugh Angela Hollins Charity Holloway Crystal Hoss Michael Howard Morgan Hubbard Danielle Hudik LaShawn Hughes Matt Hughes Rebecca Hughes Jason Hunter Luke Hurtt Deandre Jackson Daxton Jacobsen Itiana James Alyssa Janson Tiffant Jenkins Mariam Jensen Stephan Job Bryan Johnson Kimberly Johnson Kotonjua Johnson Tylor Johnson Ashley Jones Kim Jones Tanner Jones Justus Jorgensen Brian Keefe Christian Kelling Joyce Ketchum Brittany King Kennedie King Kathryn Kinkade Michael Kokjohn Ashneel Kumar Kyla Kwandibens Kylie Lakoduk Guarionex Landrau Michael Lavigne Joshua Lawter Minerve Lazare Jessie Lee Shaquille Lee Teresa Leggott Carla Leiva
Company DGA Security ESC Central ADS Security L.P. Brinks Home Security Stanley Convergent Security Solutions, Inc. Avantguard Monitoring Centers WH International WH International Quick Response Monitoring Affiliated Monitoring Spectrum Security Advanced Communications (AC3) Custom Communications Inc ADS Security L.P. Vivint, Inc. Vivint Inc. Operational Intelligence Center Vivint, Inc. Stanley Convergent Security Solutions, Inc. Operational Intelligence Center Avantguard Monitoring Centers Affiliated Monitoring WH International AT&T Operational Intelligence Center Interface Security Systems Vivint, Inc. Stanley Convergent Security Solutions, Inc. Guardian Protection Services Dynamark Monitoring Eastern Credit Union Cooperative Society Ltd. (TT) Interface Security Turner Security Systems, Inc. Operational Intelligence Center Securitas Electronic Security United Central Control Blue Ridge Monitoring Per Mar Security Services VRI Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Alarm Tech Central Services, Inc. AT&T Fire Monitoring of Canada, Inc. (CA) VRI Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Federal Protection ADT Vivint, Inc. Interface Security Vivint, Inc. Operational Intelligence Center Vivint Inc. Eastern Credit Union Cooperative Society Ltd. (TT) Vyanet Operating Group Inc. Securitas Electronic Security Securitas Electronic Security Vivint, Inc. Interface Security Systems VRI Vivint Inc. Vivint, Inc. Vyanet Operating Group Inc. Custom Communications Inc Alert 360 Quick Response Monitoring Redwire Alert 360 Thrivent Financial Paladin Technologies (CA) Paladin Technologies (CA) Kroger Central Alarm Control GMST Northern911 (CA) Vivint, Inc. Affiliated Monitoring Vyanet Operating Group, Inc. Blue Ridge Monitoring PasWord Protection (CA) Vivint Inc.
38 | TMA Dispatch l www.tma.us
Graduated 9/3/2019 8/28/2019 10/10/2019 10/25/2019 9/18/2019 9/6/2019 10/30/2019 10/22/2019 8/8/2019 9/23/2019 10/7/2019 8/9/2019 10/15/2019 10/21/2019 8/29/2019 9/29/2019 8/24/2019 9/3/2019 8/20/2019 8/23/2019 10/25/2019 8/16/2019 10/27/2019 8/2/2019 8/22/2019 9/11/2019 9/2/2019 9/3/2019 10/4/2019 10/2/2019 9/13/2019 8/11/2019 8/21/2019 8/22/2019 8/6/2019 10/16/2019 9/12/2019 9/18/2019 8/18/2019 8/15/2019 10/15/2019 8/2/2019 9/23/2019 9/27/2019 8/9/2019 10/18/2019 8/9/2019 10/1/2019 9/8/2019 9/26/2019 8/19/2019 8/12/2019 9/6/2019 9/3/2019 10/2/2019 9/25/2019 8/27/2019 9/11/2019 8/13/2019 10/19/2019 8/16/2019 9/2/2019 10/30/2019 10/26/2019 10/25/2019 10/10/2019 10/15/2019 10/24/2019 8/24/2019 10/2/2019 10/9/2019 8/2/2019 8/16/2019 9/26/2019 8/22/2019 9/3/2019 8/3/2019 9/19/2019 9/2/2019
First Name Last Name Company Courtney Les Strange PasWord Protection (CA) Lamond Lesure ADT Eric Levine CPI Security Systems, Inc. Robert Lewis The Protection Bureau Alex Lim APS Security Ltd/ACME Protective Systems Limited (CA) Brandon Lima Vivint Inc. Tyler Littlefield Vivint, Inc. Andrew Livelli Bay Alarm Trevor Livengood Per Mar Security Services Paul Lockett Security Engineers, Inc. Ishatou Loppy THRIVE Intelligence Chavion Luckey CPI Security Systems, Inc. Jose Lupianez Affiliated Monitoring Kaylyn Macleod Paladin Technologies (CA) Tara Maddox ISS Michelle Maddux Vivint, Inc. Marsha Madsen Vivint Inc. Richard Major Affiliated Monitoring Annette Malecki Vector WEST April Mangis Vector WEST Jonathan Mangrum Operational Intelligence Center Numan Mansour Johnson Controls Connie Marano WH International Deneea Marshall Vector EAST Erica Martin VRI Spencer Martin Monitoring America Alarm Co-Op Gabby Martinez Vyanet Operating Group, Inc. Jacob Massey ETC Communications, LLC Maridaely Matta Vega Genesis Security Services, Inc Madison May Stanley Convergent Security Solutions, Inc. Matthew May Securitas Electronic Security Erica McClinton Central Station, Inc. Makayla McCollom Per Mar Security Services Mary McCombie Avantguard Monitoring Centers Sean McEvilly Operational Intelligence Center Joan McIntyre Vivint, Inc. Jocelyn Mckenzie ADT Helen McKeon Spectrum Security Alec McLeod Securitas Electronic Security Nikki McNurlen Spectrum Security Tawana Meck Affiliated Monitoring Joseph Melton Operational Intelligence Center Tyiesha Melvin Metrodial Corporation Jenn Mercer Security Alarm Corporation Alexandra Mertz Vivint, Inc. Bonny Lee Michaelson Spectrum Security Candice Miles United Central Control Isabella Miles Vivint, Inc. Shana Miles Operational Intelligence Center Dale Miller Interface Security De’Shana Miller Kings III of America Nicholas Miller Acadian Angelica Miranda Affiliated Monitoring Geoffrey Moddle Paladin Technologies (CA) Deann Moffatt Alarmco Hasham Mohammed Telsco Security (CA) Ana Montalvo Spectrum Security Esteban Montoya ISS Alexander Moore United Central Control Rose Moore THRIVE Intelligence Lesa Moorer Interface Security Carlos Morgan Kroger Central Alarm Control Sarah Moser Avantguard Monitoring Centers Harley Moyer Vector EAST Erika Mueller Vivint, Inc. Zachary Mueller Vivint, Inc. Michael Mundwiller Interface Security Systems Kyle Murdock Avantguard Monitoring Centers Jazalynn Murray Quick Response Monitoring Clara Mwaniki Vivint, Inc. Marissa Myers Amherst Alarm, Inc. Michelle Mysonet Nazario Genesis Security Services, Inc Miranda Nations Avantguard Monitoring Centers Josie Neihart Vivint, Inc. Cheiftain Neptune Eastern Credit Union Cooperative Society Ltd. (TT) Jordan Newby Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Hannah Newson Avantguard Monitoring Centers Briana Nicols Houle Electric (CA) Nathan Nielson Avantguard Monitoring Centers Cynthia Noboa Vivint, Inc. Angelina Norals Per Mar Security Services Justin Norris VRI Austin Norton Custom Communications Inc
Graduated 8/26/2019 8/7/2019 10/30/2019 10/12/2019 8/9/2019 10/14/2019 8/15/2019 9/6/2019 9/21/2019 9/3/2019 10/31/2019 10/28/2019 10/12/2019 8/23/2019 9/13/2019 8/22/2019 9/29/2019 8/10/2019 10/8/2019 10/8/2019 9/2/2019 9/4/2019 10/10/2019 8/7/2019 10/18/2019 10/30/2019 9/22/2019 8/21/2019 8/5/2019 8/13/2019 8/29/2019 10/22/2019 8/29/2019 9/3/2019 9/3/2019 9/11/2019 10/26/2019 10/8/2019 10/1/2019 10/7/2019 8/20/2019 8/14/2019 8/14/2019 10/14/2019 8/26/2019 10/7/2019 8/12/2019 8/27/2019 8/23/2019 8/9/2019 8/6/2019 10/24/2019 9/26/2019 10/2/2019 9/15/2019 10/29/2019 10/8/2019 8/15/2019 8/28/2019 10/31/2019 8/22/2019 9/23/2019 9/25/2019 10/15/2019 8/29/2019 9/2/2019 10/10/2019 8/19/2019 10/24/2019 9/5/2019 10/25/2019 8/21/2019 9/5/2019 9/2/2019 9/6/2019 8/12/2019 8/20/2019 10/17/2019 8/20/2019 9/28/2019 8/1/2019 10/1/2019 10/19/2019
Winter 2019
Graduated 8/6/2019 8/9/2019 10/19/2019 8/1/2019 10/3/2019 8/21/2019 8/9/2019 10/18/2019 9/12/2019 8/7/2019 10/21/2019 8/1/2019 9/14/2019 10/8/2019 8/13/2019 8/26/2019 8/28/2019 10/29/2019 9/10/2019 8/9/2019 10/21/2019 10/7/2019 8/3/2019 10/18/2019 8/15/2019 10/14/2019 8/12/2019 10/10/2019 10/14/2019 10/18/2019 9/23/2019 10/24/2019 8/23/2019 9/15/2019 8/21/2019 8/30/2019 9/9/2019 10/29/2019 10/11/2019 8/23/2019 9/18/2019 8/23/2019 9/9/2019 8/7/2019 8/27/2019 9/14/2019 10/30/2019 10/25/2019 10/9/2019 9/29/2019 8/26/2019 8/16/2019 10/1/2019 9/19/2019 10/28/2019 9/12/2019 9/20/2019 8/18/2019 8/1/2019 8/27/2019 8/25/2019 8/8/2019 10/24/2019 9/11/2019 9/9/2019 9/22/2019 9/25/2019 8/29/2019 8/29/2019 10/9/2019 8/15/2019 8/20/2019 9/7/2019 8/13/2019 10/26/2019 8/2/2019 8/1/2019 10/29/2019 8/14/2019 9/13/2019 10/31/2019 9/25/2019
First Name Last Name Nicholas Southerland Isaiah Speller Baileigh Spicer Dustin Stacy Herman Starks Sara-Ashley Steen Kyle Stevenson Christian Stewart Chelsea Stidmon Steven Stolle Courtney Stout Adam Summitt Michael Sutherin Miranda Swartz Sarah Szymanski Deonda Talley Charlotte Taylor Kiya Tesfagiorgis James Thao Jasmine Thomas Rosalyn Thomas Faagalo Tiafala Jackson Tinkle Kjarsti Todd John Tompkins Jonathan Toney Dion Torres Austin Turner Billy Turner Leslie Turrubiates Bill Tyler Adrianna Ukura Natasha Urbina John Urquhart Alex Valdez Amanda Valentine Adela Vargas Enrique Villafana Michael Villamor Aaron Wagner Kirsten Walker Tyecia Wallace Amber Walls Treyana Walls Dorcas Walton Special Walton Lori Warran Mohamoud Warsame Tieraney Washington Racquel Weathersby Marvin Wells Opal White Alyx Whitlow Bhre’Ana Williams Rachel Williams Richard Williams Adarra Willis Jeffrey Wilson Rebecca Wilson Sierra Wilson Tyonishii Wilson Linda Wilson Aune Wood Dakota Wright Vernette Wright Quinton Wynn Dan Yacobuci Erika J. Yambo Gutierrez Corey Yates Teah Yates Jose Zapata Kimberly Zapata
Company Operational Intelligence Center Interface Security Damar Security Services/Security Response Center (CA) ADS Security L.P. Security Systems of America Blue Ridge Monitoring ETC Communications, LLC Affiliated Monitoring Interface Security Systems Vivint Inc. FE Moran Operational Intelligence Center Operational Intelligence Center Vivint, Inc. Vivint Inc. VRI Avantguard Monitoring Centers Vivint, Inc. Johnson Controls Per Mar Security Services Interface Security Vivint Inc. Operational Intelligence Center Vivint, Inc. Vyanet Operating Group Inc. Operational Intelligence Center United Central Control UAS Avantguard Monitoring Centers Spectrum Security ADT Vivint, Inc. Vyanet Operating Group Inc. Spectrum Security Turner Security Systems, Inc. FE Moran Monitoring America Alarm Co-Op Eastern Credit Union Cooperative Society Ltd. (TT) Vyanet Operating Group Inc. Per Mar Security Services ADT Securitas Electronic Security Guardian Protection Services Bay Alarm Affiliated Monitoring VRI Paladin Technologies (CA) Custom Communications Inc Stanley Convergent Security Solutions, Inc. Interface Security Systems Security Engineers, Inc. Affiliated Monitoring Valley Security & Alarm Kings III of America The Protection Bureau United Central Control Monitoring America Alarm Co-Op Operational Intelligence Center Affiliated Monitoring Vivint, Inc. Security Engineers, Inc. ADT Vyanet Operating Group, Inc. Federal Protection Security Engineers, Inc. Operational Intelligence Center Amherst Alarm, Inc. Genesis Security Services, Inc. Avantguard Monitoring Centers Vivint Inc. Vivint, Inc. Vivint Inc.
Graduated 10/8/2019 8/14/2019 9/5/2019 9/19/2019 9/13/2019 8/3/2019 8/21/2019 10/2/2019 10/9/2019 8/26/2019 10/23/2019 8/16/2019 9/4/2019 10/26/2019 8/2/2019 10/18/2019 9/10/2019 8/25/2019 10/25/2019 9/22/2019 9/16/2019 9/25/2019 8/23/2019 8/1/2019 8/3/2019 10/26/2019 10/6/2019 10/19/2019 9/19/2019 10/7/2019 9/10/2019 8/30/2019 9/8/2019 10/7/2019 8/22/2019 9/23/2019 10/10/2019 10/3/2019 9/12/2019 9/10/2019 9/10/2019 8/23/2019 9/27/2019 10/14/2019 8/24/2019 8/30/2019 10/30/2019 10/23/2019 8/14/2019 9/11/2019 8/31/2019 10/2/2019 9/25/2019 10/9/2019 10/14/2019 9/3/2019 10/11/2019 8/23/2019 10/10/2019 10/6/2019 8/23/2019 9/12/2019 9/8/2019 10/17/2019 8/17/2019 9/3/2019 10/26/2019 10/26/2019 8/23/2019 8/21/2019 8/29/2019 8/7/2019
Winter 2019 www.tma.us l TMA Dispatch | 39
LEVEL 1
First Name Last Name Company Demontreya Norwood AT&T Justin Oathout VRI Roger Olague United Central Control Evangelina Ordaz Brinks Home Security Robert Orms Guardian Protection Services Itzel Ortiz THRIVE Intelligence Alfonso Pacheco Matson Alarm Jay Parke Paladin Technologies (CA) Sean Patterson Operational Intelligence Center Larry Paul-Dubson FE Moran Akidda Percy Central Station, Inc. Lance Peterson Centralarm Persiyan Petrov ADT Angel Petty THRIVE Intelligence Taylor Pevec Damar Security Services/Security Response Center (CA) Hue Phung Vivint, Inc. Alexandria Pillette Acadian Audrie Platt Vector EAST Oscar Pliego Vivint, Inc. Anthony Pombo Turner Security Systems, Inc. Sean Potter Operational Intelligence Center Thomas Potter Spectrum Security Linda Powell Vivint Inc. Jonathan Prater Operational Intelligence Center Michael Prestridge Stanley Convergent Security Solutions, Inc. Daneishalys Quintero Brinks Home Security Frank Ramirez Matson Alarm Jasmine Randolph Redwire Sepncer Ream Vivint, Inc. Brei Reed VRI Thomas Reed RapidSOS Justin Reed-Sutton Bay Alarm Selena Renteria Affiliated Monitoring Roxana Reyes First Alarm Clarence Rice Security Engineers, Inc. Kaylin Richards Interface Security Ahjanae Ricley-Brown Securitas Electronic Security Garrett Riffel Operational Intelligence Center Michael Riley Monitoring America Alarm Co-Op Jennifer Rivera Affiliated Monitoring Joshua Rivera First Alarm Steve Rizzuto LDS Church Jordan Robert Vivint Inc. Brian Roberts Eastern Credit Union Cooperative Society Ltd. (TT) Ericka Robertson Security Engineers, Inc. Pamela Robertson Vivint, Inc. Nyia Robinson Interface Security Systems Anita Robinson Federal Protection Katina Rodriguez Dispatch Center, LTD Mickel N. Rodriguez Genesis Security Services, Inc Ricardo Rodriguez AT&T Rubi Rodriguez Stanley Convergent Security Solutions, Inc. Alexia ROE VRI Alexandra Rojas Avantguard Monitoring Centers Jonathan Rollins Operational Intelligence Center Araceli Roque Alarm Detection Systems, Inc. Donna Rothrock-Howe Engineered Protection Systems, Inc. Stacy Rowe VRI Zuriel Rubero GMST Yasmine Rustin Interface Security Tanjanina Saka Vivint, Inc. Dominick Saladino Alarm Tech Central Services, Inc. William Salinas CPI Security Systems, Inc. Ashley Sanders Safety Systems Dominick Santos Vyanet Operating Group, Inc. Joe Saporito Kroger Central Alarm Control Travis Schipper Kings III of America Dallas Schneider Vivint, Inc. Brandie Schofield Stanley Convergent Security Solutions, Inc. Christian Schulte Interface Security Systems Adnan Selimovic Operational Intelligence Center Haley Shahan Vector WEST Geeta Sharma Paladin Technologies (CA) Jacob Shepherd Houle Electric (CA) Cameron Sherron Federal Protection Jamee Shipp Vivint Inc. Lavon Simpson United Central Control Tiffanie Slauson ADT Kacia Smith Operational Intelligence Center Bethany Snesrud Electro Watchman, Inc. Faith Snook Federal Protection Daniela Soto-Garcia Kings III of America
LEVEL 1
Monitoring Center Operator Level 2 Training Graduates First Name Last Name Eric Adamson Israel Ascencio William Barksdale Christopher Beitzel Christopher Bell Gage Bodine Kris Brackin Christina Burdt charlene caulford Eli Cheltenham DeAndre Cleaver Christopher Cody Shiela Cole Mary Jane Cooper Matt Cooper Scott Costello Nicholas Cox James Crawford Adam Davis Markee Deloney Brittany Desjardins Carol Dionne Jared Donica Shaelyn Eckardt DiAnna Friend Jacqueline Gabbey Natiya Gillion Michel Godin Jessica Goode Michael Green Amela Hamzagic Margori Hand Jordan Harmeson Amber Harrison Stephan Hart Crystal Hartwell Zylfije Hasani John Haynes Jake Hibbitt Alberto Hiquiana Tiffant Jenkins Anna Johnson Joshua Jones Rich Jones Thomas Kavalchick Courtney Les Strange Joseph Levato Trevor Livengood Aleila Lofton Marshawn London Michael Maahs
Company Graduated Operational Intelligence Center 9/12/2019 Matson Alarm 8/27/2019 Operational Intelligence Center 8/23/2019 Security Alarm Monitoring 10/16/2019 COPS Monitoring - New Jersey 8/27/2019 Matson Alarm 8/26/2019 Pro-Vigil,Inc 10/15/2019 Huronia Alarm & Fire Security, Inc. (CA) 9/17/2019 COPS Monitoring - New Jersey 8/20/2019 COPS Monitoring - New Jersey 8/22/2019 Operational Intelligence Center 8/23/2019 Wegmans Asset Protection 10/6/2019 Huronia Alarm & Fire Security, Inc. (CA) 9/24/2019 COPS Monitoring - Texas 8/20/2019 COPS Monitoring - New Jersey 8/25/2019 Federal Response Center 10/20/2019 American Burglary & Fire, Inc. 10/31/2019 Operational Intelligence Center 8/25/2019 COPS Monitoring - Scottsdale 9/26/2019 Operational Intelligence Center 9/2/2019 Huronia Alarm & Fire Security, Inc. (CA) 10/30/2019 Corp of Commissionaires (CA) 9/2/2019 Operational Intelligence Center 10/29/2019 COPS Monitoring - New Jersey 9/22/2019 Gillmore Security Systems Inc. 8/26/2019 Amherst Alarm, Inc. 10/20/2019 COPS Monitoring - Boca Raton 10/25/2019 Commissionaires Ottawa (CA) 9/2/2019 Huronia Alarm & Fire Security, Inc. (CA) 8/21/2019 G4S Secure Integration LLC 9/25/2019 Custom Communications Inc 10/18/2019 Bay Alarm 9/10/2019 Operational Intelligence Center 8/27/2019 Operational Intelligence Center 8/24/2019 Eastern Credit Union Cooperative Society Ltd. (TT) 9/2/2019 COPS Monitoring - Scottsdale 9/23/2019 COPS Monitoring - Scottsdale 9/25/2019 Operational Intelligence Center 8/22/2019 Operational Intelligence Center 8/29/2019 Bay Alarm 9/9/2019 Operational Intelligence Center 8/24/2019 ADS Security L.P. 8/14/2019 Turner Security Systems, Inc. 8/20/2019 COPS Monitoring - New Jersey 8/27/2019 COPS Monitoring - New Jersey 8/22/2019 PasWord Protection (CA) 8/30/2019 Bay Alarm 9/19/2019 Per Mar Security Services 10/20/2019 Bay Alarm 9/24/2019 Kings III of America 10/8/2019 COPS Monitoring - New Jersey 8/26/2019
First Name Last Name Matthew Madewell Jonathan Mangrum Maridaely Matta Vega Makayla McCollom Sean McEvilly Tiffany McGee Di\’Amary McMahon Michelle McNamee Joseph Melton Jennifer Meyers Shana Miles Katlyn Miller Timothy Miner Tina Moore Michelle Mysonet Nazario Krystal Noriega Yessenia Olivares Alfonso Pacheco Emily Parent Sean Patterson Zierra Pesqueira Sean Potter Frank Ramirez Thomas Reed Mickel N. Rodriguez Rain Rose Sarah Schrama Adnan Selimovic Matthew Slagle Jerilyn Smith Kacia Smith Logan Smith Pertrice Smith Doug Smith Nicholas Southerland Herman Starks Adam Summitt Michael Sutherin John Sweeney Jerry Taylor Jasmine Thomas Jackson Tinkle Jonathan Toney Aaron Wagner Alyx Whitlow Jeffrey Wilson Dawn Windsor Quinton Wynn Erika J. Yambo Gutierrez Eric Zajac
USA and international graduates completed August 1, 2019 to October 31, 2019
Company Graduated Federal Response Center 10/12/2019 Operational Intelligence Center 9/11/2019 Genesis Security Services, Inc 8/5/2019 Per Mar Security Services 9/20/2019 Operational Intelligence Center 9/3/2019 COPS Monitoring - Texas 8/18/2019 Kings III of America 10/9/2019 COPS Monitoring - New Jersey 8/31/2019 Operational Intelligence Center 8/15/2019 Matson Alarm 8/30/2019 Operational Intelligence Center 8/25/2019 American Burglary & Fire, Inc. 10/20/2019 COPS Monitoring - Scottsdale 10/4/2019 Huronia Alarm & Fire Security, Inc. (CA) 10/31/2019 Genesis Security Services, Inc 8/19/2019 Turner Security Systems 8/16/2019 Matson Alarm 8/30/2019 Matson Alarm 8/9/2019 Huronia Alarm & Fire Security, Inc. (CA) 9/18/2019 Operational Intelligence Center 9/18/2019 COPS Monitoring - Scottsdale 8/1/2019 Operational Intelligence Center 10/26/2019 Matson Alarm 8/14/2019 RapidSOS 9/24/2019 Genesis Security Services, Inc 10/7/2019 COPS Monitoring - New Jersey 8/13/2019 American Burglary & Fire, Inc. 10/25/2019 Operational Intelligence Center 8/19/2019 Operational Intelligence Center 8/25/2019 Bay Alarm 10/8/2019 Operational Intelligence Center 8/21/2019 Amherst Alarm, Inc. 9/17/2019 Eastern Credit Union Cooperative Society Ltd. (TT) 8/25/2019 COPS Monitoring - New Jersey 8/22/2019 Operational Intelligence Center 10/28/2019 Security Systems of America 9/27/2019 Operational Intelligence Center 8/18/2019 Operational Intelligence Center 9/7/2019 COPS Monitoring - New Jersey 8/1/2019 Time Warner Security 8/7/2019 Per Mar Security Services 10/19/2019 Operational Intelligence Center 8/26/2019 Operational Intelligence Center 10/29/2019 Per Mar Security Services 10/27/2019 Valley Security & Alarm 9/30/2019 Operational Intelligence Center 9/1/2019 Engineered Protection Systems, Inc. 8/15/2019 Operational Intelligence Center 9/3/2019 Genesis Security Services, Inc. 10/26/2019 Engineered Protection Systems, Inc. 8/4/2019
Regulatory Report, cont from pg. 32
H.R.451 - Don’t Break Up the T-Band Act of 2019 Sponsor: Rep. Engel, Eliot L. [DNY-16] (Introduced 01/10/2019) Committees: House - Energy and Commerce Latest Action: House - 01/25/2019 Referred to the Subcommittee on Communications and Technology. This bill would repeal Section 6103 of the Middle Class Tax 40 | TMA Dispatch l www.tma.us
Relief and Job Creation Act of 2012. This section provided that the FCC must reallocate the spectrum in the 470–512 MHz band (a.k.a. the “T-Band spectrum”), which is currently used by eligible public safety entities, by 2021. It is our understanding that several alarm companies operate in the T-Band. Accordingly, this bill deserves AICC’s support.
Winter 2019
Answering the Call Without Ever Picking Up the Phone By Adam Brandfass, Product Management director, Alarm.com
There’s no denying that unanswered calls are a concern for the industry. Criticom Monitoring Services (CMS) recently revealed that an astonishing two-thirds of outbound phone calls placed by their monitoring representatives to subscribers go unanswered. This inability for monitoring centers nationwide to reach homeowners when it matters most causes several problems, starting with unnecessary response to false alarms. When an alarm is triggered, monitoring centers and security providers should be confident that they’re able to interact with customers. Unfortunately, people today are likely to evade phone calls rather than answer them, largely due to incessant robocalls. In fact, nearly half of all cellphone calls today are spam, according to a report cited by The Washington Post. In response, our industry is finding new ways to reach customers without having to pick up the phone, or even talk to someone. Resources now exist that help monitoring stations, security providers and end-users communicate more effectively, better assess potential emergency situations and quickly cancel or verify an alarm. Taking cues from services like Uber and DoorDash, a growing number of monitoring centers have developed multi-channel outreach solutions. Now, subscribers receive alerts via text, email and mobile push
notifications. This approach is effectively altering behavior – customers engage with their system and its mobile app more often and rely less on direct human interaction, especially on the phone. Similarly, monitoring centers are increasingly making in-app cancel/verify buttons part of their response protocol. After a customer reviews the event history and video footage during an alarm, a simple screen tap is all it takes to confidently signal central station operators whether an emergency exists. No more unanswered phone calls or forgotten passcodes to gum up the works. Monitoring stations also are teaming up with their partners’ customers and first responders to safely and securely make information available about possible emergency situations. For example, modern systems let subscribers give monitoring stations permission to access video feeds to visually verify emergencies and provide first responders with information about conditions in the home before entering. With platforms that place a premium on customer protection, monitoring stations will have greater opportunities to expand the services and value they deliver which don’t require
phone calls. Customers not picking up calls are only part of the issue. Phone calls in general can make our industry less efficient, especially during system installations. It’s no secret that system and sensor test calls can be time-killers for central station operators and installers. As a result, new integrations with monitoring stations have been put in place to eliminate calls and help technicians independently confirm that the system works properly. This increases speed,
accuracy and overall efficiency of an install without directly involving anyone at the station. Overcoming the challenges in our industry today requires innovative leaders that are willing to answer the call for help. As technology evolves and new solutions emerge from strong partnerships, they likely won’t involve picking up and answering the phone.
Winter 2019 www.tma.us l TMA Dispatch | 41
EHS Software: The Accurate Safety Data Leadership Demands By Eric Glass, Senior Risk & Safety Advisor, UL Building Life Safety Technologies
Corporate safety professionals understand the intrinsic value of developing an influential and engaged safety culture. One of the most significant EHS (Environmental Health and Safety) challenges is obtaining management “buy-in” when their eyes (and priorities) are focused on the bottom line. Today, being a “safety subject matter expert” is simply not enough. Often, the inability to “sell” safety is the root of the problem. Most importantly, if metrics are not part of your “sales pitch”, “success will be an uphill battle. But with planning and strategizing, supported by an effective EHS software management system, you can better make your case.
systems are ill-equipped to help answer these questions. Software gives the EHS professionals the ability to answer them…with confidence. Simple: software collects data that produces meaningful metrics. Those metrics can quickly identify the successes and failures of a company’s EHS performance. In a short amount of time, one can master the use of those metrics to effectively make their case. Another advantage—the availability (and amount) of data that can help organizations to begin safety culture transformation: transitioning
When addressing management, center your presentation on areas that matter: Lowering insurance
premiums
Reducing the
number of incidents (injuries, damage to equipment, etc.) Zero regulatory noncompliance penalties Increased profitability (how the above can contribute The stark contrast between paperbased EHS and EHS software “Show me the numbers! What’s the ROI?: A request and question that stops most EHS professionals in their tracks. Paper-based 42 | TMA Dispatch l www.tma.us
from reactive, lagging-indicator to proactive, leading indicated-based mind-set. Presenting EHS Preparation is key. Before sending that meeting request: 1. Perform assessments to educate them safety issues and how those findings should be prioritized 2. Recognize successes and failures in current training
and awareness efforts and changes that need to be made 3. Communicate the need (and importance) of a strong, leading indicator-based safety program; lay out your initial plan to change the culture 4. Identify specific metrics that are needed to improve EHS performance 5. Identify and cultivate a leader who will champion EHS efforts? 6. Clearly state what you want out of this meeting. Securing buy-in from top leadership is never easy, but when it comes to EHS, it is a crucial step to ensuring a safety culture will be a priority for the organization. To be successful, technology can be a great asset (and tool) to make your case easier. For more than 30 years, businesses around the world have used UL’s occupational health record systems to collect and manage the data needed to build a compelling case for investment in an engaged and efficient safety culture. Learn more about PureOHS, our latest incident management system, at our website or speak with our EHS experts at (615) 367-4404.
Winter 2019
43 | TMA Dispatch l www.tma.us
Winter 2019
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Tradeup any FACP from POTs to Cellular Under $50* & 15 mins. + Create New Fire RMR • Safeguard All Fire Alarm Accounts now in jeopardy of failing to communicate as weather, events or Telephone Companies continue to cut off leased landlines without notice Tradeup to StarLink Cell Communicators under 15-mins. & $50 with exclusive Free for All™ Program* • Improve alarm response times when seconds matter most, with StarLink Fire® cellular LTE reporting to any Monitoring Station you choose
or
• Generate new Fire RMR providing cell reporting, while saving accounts $1000’s of budget dollars per year vs. POTs - Each Starlink Fire Cell Communicator replaces 2 leased landlines per FACP • Supports Any FACP brand, 12V or 24V, new or old - StarLink Panel-Powered Technology installs in minutes; Low current draw, NO additional power supply & NO extra conduit • Choose AT&T or Verizon LTE StarLink models, proven to work, even where others won’t, using Signal Boost™ & twin dual diversity antennae for max. signal acquisition & null avoidance • StarLink Incentive Program Saves $100, every account & every time Tradeup POTs, any manufacturers’ sunset/old radios, or new installations
Save $100 new & old installs*
• Dual Path Cell/IP Models Save Even More Time & Money - with 4 programmable EOLR zone inputs; 2 Form C Relay outputs (eliminating extra supervision modules); plus, 2 Telco jacks for EZ FACP-connection • Preactivated to ensure communication, saving onsite labor & save time • Meets Latest Fire Codes: NFPA 72 2019, UL 864 10th Ed, CSFM, LAFD, NYC FD, etc. See us at ISC East NYC, Booth 203
LTE
1.800.645.9445 • www.StarLinkLTE.com
StarLink, StarLink Fire™, Free for All™, Signal Boost™ are trademarks of Napco. Other marks trademarks of their respective cos. †For model compliance listings always consult tech docs & AHJ. Sugg. pricing quoted in USD with Free for All™ Tradeup Incentive Program - see full details www.napcosecurity.com/starlink/starlink4gupgrade.
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