terminal the technology BEHIND THE SCENES
Dear friend: It is with tremendous pride that I take this opportunity to invite you to join me in traveling behind the scenes of one of the world’s finest airline terminals—Terminal 4 at JFK International Airport in New York. As I stroll through the terminal’s 1.5 million square feet of space, my eyes are drawn to the massive glass walls that flood the building with sunlight. I observe the inviting stretch of retail shops and restaurants, the wide, passenger-friendly aisles that adjoin the counters of the nearly 40 international and domestic airlines, serving nearly 8.5 million passengers a year. Then, as I continue my walk, I consider the technology and equipment that power this amazing place: the stateof-the-art voice and data infrastructure, redundant Internet service that is monitored 24/ 7/ 365, and of course, the miles upon miles of copper and fiber cabling snaking behind the walls, ceiling and floors. I marvel at the feats of engineering that went into making Terminal 4’s ticket counters, jetways, lounges, check-in kiosks, baggage services and more a showcase of ingenuity, user-friendliness and most importantly, safe and secure transportation. Terminal 4 is the conceptual idea of innumerable people whose technical skill, determination and commitment to excellence brought this terminal to life in May of 2001. It remains, today, the archetype of advanced technology, reliability and everyday usability. Whether you represent an airline considering locating here or a retailer or restaurant mulling a new location, I invite you to discover why so many businesses have placed their faith in JFK/ IAT, the management company that developed and operates Terminal 4, and why it can be a marvelous place for you to do business as well. Sincerely,
Alain Maca President JFK/ IAT, LLC
overview of
TERMINAL 4
A great place for passengers and employees Located on 165 acres and occupying more than 1.5 million square feet of space, Terminal 4 is one of the largest air terminals in North America. Opened in May 2001, the terminal is home to approximately 40 international and domestic airlines representing some 35 countries. Terminal 4 was designed with adequate infrastructure to move between 10 to 12 million passengers and thousands of aircraft through its facility every year. Terminal 4’s expansive shopping concourse offers a wide range of retail options before security, enabling passengers and family members to shop and dine together prior to boarding. Practically anything a departing or arriving patron needs can be found in the terminal’s 30 retail shops, which consist of everything from upscale clothing and jewelry boutiques to affordable gift shops, from convenience stores selling sundries to a full-service spa and arcade game area. JFK/IAT has created a strong sense of community among both tenants and management. Everyone sees themselves as stakeholders, working in harmony to ensure that Terminal 4 always remains a great place to work and a wonderful place for passengers to pass through en route to their destinations. Monthly meetings of a group known as TFAC, or Terminal Four Airline Consortium, take place to address tenant concerns. Crisis drills are run regularly. Outside experts are brought in to discuss ways to improve operations by sharing their knowledge of best practices. In short, every employee shares the belief that the key to their success lies in working to enhance the passenger experience.
Shops At Terminal 4 Retail • DFS Galleria • Hudson Group • Ports of Call • Bijoux Terner • Fossil • Puma • Swarovski • Spellbound Music Express • Silver Collection • The Metropolitan Museum of Art • Ultra Diamonds • XpresSpa Food & Beverage • Au Bon Pain • Bar Avion • Caffe Ritazza • Upper Crust • KFC Express • Kosher Vending • Market Place Vending • McDonald’s • Sam Adams Bar & Grill • Sbarro’s • Shannon’s Bar • The Brooklyn Ale House • Wok N Roll Services • API Inc. • Game Machines • Secure Wrap • Shoe Shine & Repair • Travelex Foreign Currency
The Role of Technology in Terminal 4 The singular mission of technology in Terminal 4 is the consistent delivery of both conspicuous and unseen operational and passenger benefits. Primary in the minds of IT engineers and designers who conceived and built the terminal’s infrastructure was the installation of a flexible, scalable, resilient open-architecture communications solution based on a converged IP network that would seamlessly integrate data, voice and video for the benefit of passengers, airlines and onsite businesses. Their vision is today’s reality.
Wired from Day One and Ready to Go The terminal uses a shared-tenant model that services multiple tenants simultaneously, delivering everything from Internet access to voice messaging and voice services to IT managed services – without any additional capital expenditure required by the tenant. By leveraging the state-of-the-art cabling infrastructure installed by RGTS, service to any area of the terminal, from office spaces to ticket counters to jetways, can be turned up quickly. It’s an example of the partnership that has existed from the beginning between JFK/IAT and Rockefeller Group Technology Solutions (RGTS), the terminal’s preferred technology partner.
Terminal 4 is also a fully technologyready building, having been provisioned for stability, flexibility, diversity and redundancy in equipment, service providers and the paths those services take to reach each tenant.
Advanced Technology that Works for People Examples of advanced technology can be seen almost everywhere. For instance, tenants benefit from receiving networked services, which streamlines communications with regional offices. In addition, more than 200 active counters help speed passengers on their way, using a check-in system called Common Use Terminal Equipment (CUTE). That means all check-in positions can be used by any of the international and domestic airlines that share the terminal. In another example, check-in desks with universal computer connections allow airlines to move their equipment and personnel into the departure area only when they have a flight leaving, relieving the airlines of having to invest in full-time personnel and structures in the check-in area. And, as you would expect in a terminal of this stature, passengers enjoy the freedom to wirelessly access the Internet through laptops, personal digital assistants (PDAs) or Internet kiosks anywhere within the main terminal building.
Airline Terminal Services Voice Solutions RGTS’s voice solution offering is bundled into one comprehensive solution, which allows businesses to communicate and operate as one highly-effective, integrated entity. All service delivery platforms are maintained in multiple data centers throughout the New York City Metropolitan area to ensure reliability and quality of service. In addition, RGTS provides a full complement of service and support for all of its voice-based services, as well as for traditional PBX platforms and infrastructure, and for Voice over Internet Protocol (VoIP) solutions. Services include professional consulting, design, installation, maintenance, and managed support services to best meet all the requirements a client may present. RGTS offers a full complement of support for all its voice-based services. State-of-the-Art IP Enabled Voice Services (IP, Digital and Analog) High-end, Feature-rich Phone System Unlimited User Training Competitive Local, LD and International Calling Voice Messaging (individual voice mail boxes) Remote Office Solutions
data Solutions RGTS’s Data Solutions are designed to meet the most demanding business applications, while delivering the reliability, security and ease of administration that IT managers appreciate. IT Consulting, Design, Implementation, Monitoring and Management Network Monitoring, Management and Remediation Services (24/7/365) Hardware/Software Procurement High-speed Internet Desktop Repair and Support Services Firewall Implementation and Monitoring Network (LAN, WAN, MAN)
Additional Solutions Additional services provided by RGTS consist of project management as well as Metro Ethernet solutions, which provide large bandwidth clients with plug-andplay convenience, attractive pricing and unparalleled flexibility.
A wealth of benefits for incoming tenants Tenants of Terminal 4 will find an environment that is designed to ease the process of conducting business while it extends a warm welcome to passengers. All the companies operating in Terminal 4 are provided with an integrated solution to meet their needs. Terminal 4 has the technology services, infrastructure and perhaps most important of all, the highly attentive management needed to service existing tenants and attract new ones. Behind the walls of the terminal is an infrastructure built to ensure fast, secure access to mission-critical business applications using advanced technologies.
A broad array of benefits is available to our on-site tenants, including: Experienced technical support personnel intimately familiar with every detail of the terminal’s infrastructure on-site and available within minutes A spirited business community with a shared commitment to cooperation, consistency and best-of-breed services and practices Rapid turn-up when adding voice and Internet services 24/7/365 remote monitoring of all systems and infrastructure Battery backup in addition to generator redundancy for both voice and Internet services World-class network security, resiliency and responsiveness to protect against internal and external network and data infrastructure threats and outages Enhanced safety and security for travelers, baggage and airport workers and visitors
RGTS: Terminal 4’s Preferred IT Solutions Provider Rockefeller Group Technology Solutions (RGTS), Terminal 4’s single-source provider of voice, data, cabling and Internet services and solutions, has been involved in the design and build-out of Terminal 4’s technology from the beginning. Established in response to the breakup of AT&T in 1984, the company became a single, reliable provider of telecommunications services to Rockefeller Center’s tenants. It is through this
relationship with one of the nation’s world-class properties that RGTS learned to provide an uncompromising level of service and reliability and to develop creative and flexible solutions. RGTS believes that the solutions it provides have a simple purpose: to enable business to realize its potential. Headquartered in Manhattan, RGTS provides its custom-designed solutions, managed and professional services to more than 500 clients in 23 states.
Friends, It’s been a pleasure to have been selected as the single source preferred provider of IT services for Terminal 4. As is our mission with any of our clients, we have sought to enhance the success of the airlines and on-site businesses within the terminal by emphasizing technology, quality, value and exceptional service tailored to the client’s individual needs. Beginning way back in 1999, when RGTS was selected as the lead provider as part of an RFP, we have been closely involved in every design stage, and are as knowledgeable about the terminal’s infrastructure as anyone in the world. I believe that our reputation for excellence, coupled with our in-depth understanding of airline terminal infrastructures, makes us uniquely qualified to assist you, whether you’re considering Terminal 4 or another terminal anywhere in the U.S. On behalf of the people of RGTS, I look forward to the opportunity to service your IT needs in the future. Sincerely,
John Tarduno President and CEO Rockefeller Group Technology Solutions
Terminal 4, Room 161.022 JFK International Airport Jamaica, NY 11430 718-751-3800 www.jfkiat.com
1221 Avenue of the Americas New York, NY 10020-1095 212-282-2200 www.rgts.com