4 minute read
An awards night like no other
Advertisement
- Ryan De Rosayro, Property Exchange Australia
It was not a night of glittering gowns on the red carpet, but customer service excellence was recognised and celebrated at this year’s online Awards gala presentation evening.
The 2020 Australian Service Excellence Awards Gala was broadcast live from a studio in Melbourne in October
For the 20th year running, hundreds of customer service professionals from across the country gathered online to celebrate the crucial role they play in Australian businesssuccess.
“We love doing what we do because we love honouring customer service professionals,” said CSIA’s Executive Director, Jeremy Larkins. With eleven organisation categories spanning from Customer Service Team of the Year, to Customer Service Organisation of the Year (Medium and Large) to the five individual categories
the breadth of industry expertise and experience among this year’s finalists was stunning.
Lead Judge Danielle Larkins said, “This year our finalists represent a competitive mix of organisations both familiar and new for the first time to the program.”
In 2020, COVID-19 meant that the 20th annual Australian Service Excellence Awards Gala Dinner and Presentation, was replaced by an online live webcast hosted and produced by Michael Pope.
The evening featured live performances by comedienne, Mel Buttle and magician Nick Kay, and featured glimpses of the lighter side of customer service and even an interactive game for all viewers.
Technology enabled finalists, service hero’s, service champions and winners to come together and be recognised for their work to deliver service excellence.
“Its great to see so many organisations putting customer service at the heart of their business”, said Lisa Dowie, Chief Customer Officer at Property Exchange Australia who was named as Customer Service - Mark Fazio, MATE Executive of the Year.
”It’s a great honour and really represents the effort the team puts in everyday” said Adam Centorrino, Managing Director of Centorrino Technolgies – winner of the 2020 Best of the Best award.
CSIA warmly congratulates all winners and thanks all who joined us for the evening.
2020 Australian Service Excellence Awards Winners
Organisations Individuals
Best of the Best Winner Centorrino Technologies
Customer Service Organisation of the Year – Government/Not for Profit Winner Australian Red Cross Lifeblood Service Champion Lotterywest
Customer Service Organisation of the Year – Medium Business Winner Centorrino Technologies Service Champion Property Exchange Australia
Customer Service Organisation of the Year – Large Business Winner Aussie Broadband Service Champion HCF: The Hospitals Contribution Fund of Australia
Service Excellence – Medium Contact Centre Winner Centorrino Technologies Service Champion Austraian Catholic Superannuation
Service Excellence – Large Contact Centre Winner HCF: TheHospitals Contribution Fund of Australia Service Champion WooliesX–Customer Hub
Customer Service Team of the Year - Medium Winner News Xtend (News Corp Australia) - Campaign Management Team Service ChampionFinder –Customer Care Team Customer Service Team of the Year - Large Winner MATE - Customer Happiness Team Service Champion Townsville City Council - IT Service Operations Team Customer Service Advocate of theYear Winner Bailey Johnson Commonwealth Bank Service Hero Andrew Orr - Intuit Quickbooks
Customer Service Project of the Year Customer Service Professional of – Continuous Improvement the Year Winner City of Casey - Development Winner Gus Younes - Australian Catholic Superannuationof the Customer Experience Strategy Service Champion Commonwealth Service Hero Bonny Wong - Intuit Bank - Operational Excellence Quickbooks
Customer Service Project of the Year –Customer Impact Winner Optus - Care Standards Service Champion Visionstream Australia - Mount Terrible Upgrade Project
Customer Service Project of the Year – Service Transformation Winner INX Software - INX Customer Service Project Service Champion Suncorp Personal Injury - EXCITE
Customer Service Project of the Year – Service Innovation Winner Optus - Fixed Residential Transformation & Innovation Service Champion Intuit Quickbooks - The Expert Ecosystem Customer Service Leader of theYear Winner Janet Born - Department of Transport and Main Roads (Queensland) Service Hero Chetana Bais Commonwealth Bank
Customer Service Manager ofthe Year Winner Ryan De Rosayro - Property Exchange Australia Service Hero Shaun Harper Centorrino Technologies
Customer Service Executive of the Year Winner Lisa Dowie - Property Exchange Australia Service Hero Adam Centorrino Centorrino Technologies
Thank you
Thanks to all those who participated in the 2020 Australian Service Excellence Awards program.
Congratulations to all finalists and winners for achieving recognition for the work you do everyday to support your customers.
