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CSIA FOCUS
News in Brief CSIA Celebrates 25 Years in 2022 Since 1997, the Customer Service Institute of Australia has supported Australian organisations and individuals to see the world through a customer lens. In the next issue of Focus magazine, we will reflect on our history and celebrate some highlights as we have championed a customer centricity and the recognition of customer service as a profession. To celebrate our silver jubilee, we are offering our Silver Corporate Memberships at a 25% discount for all of 2022.
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Certified Customer Service Leader (CCSL) Program
CSIA’s 2022 public training programs commence in April. The Certified Customer Service Leader program supports leaders seeking to build, coach and manage high performing customer service teams. • • • •
April 28, 2022 9.30am – 4.30pm Digital Classroom $550 CSIA members $660 non-members
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