News in Brief

CSIA Celebrates 25 Years in 2022

Since 1997, the Customer Service Institute of Australia has supported Australian organisations and individuals to see the world through a customer lens.

In the next issue of Focus magazine, we will reflect on our history and celebrate some highlights as we have championed a customer centricity and the recognition of customer service as a profession.

To celebrate our silver jubilee, we are offering our Silver Corporate Memberships at a 25% discount for all of 2022.

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Certified Customer Service Leader (CCSL) Program

CSIA’s 2022 public training programs commence in April. The Certified Customer Service Leader program supports leaders seeking to build, coach and manage high performing customer service teams.

• April 28, 2022 • 9.30am – 4.30pm • Digital Classroom • $550 CSIA members $660 non-members

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Join the 2022 ASEA Judging Panel

Applications are open to join the 2022 Australian Service Excellence Awards judging panel.

CSIA would be delighted to hear from any members of our community interested contributing your time and expertise and supporting the recognition of service excellence in Australia.

You can apply below or contact our awards team for more information at awards@csia.com.au

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CX Insider: Bridging the customer expectation gap

You are invited to join CSIA’s Executive Director, Jeremy Larkins as he joins the panel of CX insider along with Wayne Baskin (Booktopia, Superhero) and Dr Catriona Wallace (AGSM) to share their thoughts on how to build customer trust, manage change internally and externally and the future of customer service

• April 06,, 2022 • 11.00am – 12.00am • Free Webinar

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