14
CSIA FOCUS
EMPOWERING THE PEOPLE Leading Australian telco Optus was recently awarded the 2021 International Service Excellence Award for the Customer Service Project of the Year – Innovation, as well as the 2021 Australian Service Excellence Award for the Customer Service Project of the Year – Service Innovation. Here we talk with Rohan Ashton, Head of Enterprise PMO at Optus, about what drives Optus’ team, how the telco creates lasting customer relationships and why the award-winning eSIM innovation was a game changer for customers.
