FOCUS | CSIA Quarterly - June 2021

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CSIA FOCUS

The Re-emergence of Emotional Intelligence Life as we know it has changed. Changed. Forever. Let that sink in for a moment.

Aaron Hines from Clarity Education discusses how developing emotional intelligence has significant benefits for yourself, your relationships and your customers.

Certainly change isn’t anything new, the modern world is all about inertia - moving forward - through progress and innovation. However, under “normal” circumstances, change generally occurs over a period of time, allowing us an opportunity to process, acknowledge and accept the new reality. The abruptness and degree of constant change which we’ve faced recently has been disruptive and for some, overwhelming.

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Through this shared experience, one basic fact has re-emerged, we are all emotional beings and our ability to recognise our own emotions, as well as those of others, is paramount.


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