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2021 Australian Service Excellence Awards Finalists announced
Congratulations
CSIA is delighted to announce the organisations and individuals selected as Finalists in the 2021 Australian Service Excellence Awards Program. Finalists judging presentations commence in July and with winners announced in October.
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Organisation Categories
Customer Service Organisation of the Year –Large Business
Aussie Broadband Tata Communications Transdev Sydney Ferries
Customer Service Organisation of the Year –Medium Business
Centorrino Technologies Jaybro Group Pty Ltd Westfund Health Insurance
Customer Service Organisation of the Year Small Business
Bare Cremation News Xtend Mate
Customer Service Organisation of the Year –Government/Not for Profit
City of Casey Western Downs Regional Council Workcover Queensland
Service Excellence in a Large Contact Centre
Aussie Broadband - Aussie Broadband BT - BT Customer Relations Service NSW - Service NSW Community & Life Events Virtual Contact Centre Woolworths Group - Woolworths Customer Hub
Service Excellence in a Medium Contact Centre
Australian Catholic Superannuation - Member Services Team Centorrino Technologies - Centorrino Technologies - Service Desk Westfund Health Insurance - Westfund Member Care Team
Service Excellence in a Small Contact Centre
ANC (Australian NaturalCare) - ANC Customer Service ghd hair - ghd customer support team Personalised Plates Queensland - PPQ Customer Service Team
Customer Service Team of the Year - Large
Mate – Customer Happiness Smartgroup - Smartleasing-Vehicle Customer Service Team WorkCover Queensland - Customer, Community and Advisory Team
Customer Service Team of the Year - Medium
CPM Australia - L'Oréal Customer Service Team Finder - Customer Care Team News Xtend - Campaign Management Team
Customer Service Team of the Year - Small
When: October 22, 2020 from 6pm - registration details coming soon Service NSW - Support Specialist Services (SSS) Smartgroup - Adelaide Employee Guidance Team Wilson Security - GPT - CBW Security Team
2021 ASEAs Finalists
Customer Service Project of the Year Continuous Improvement
Centorrino Technologies - eLurn Learning Management System City of Casey - Voice of Customer Program WorkCover Queensland - Learn to Improve
Customer Service Project of the Year Customer Impact
Department of Transport and Main Roads Qld - Strategy and Engagement Identity Services Optus - Optus Customer Success Community of Experts Seven Communications - Smart Energy Customers at the Heart
Customer Service Project of the Year Service Transformation
Individual Categories
Customer Service Advocate of the Year
Clarry Coster - Smartgroup Peru Dhakal - American Express Adlah Khattar - CBA Steven McKeering - Department of Transport and Main Roads Qld Tony Meier - Department of Transport and Main Roads Qld
Customer Service Professional of the Year
Chinnu George - Woolworths Group Rebecca Hobday - Australian Catholic Superannuation Chardoneh Kalolo - Assetlink Alyssa Stewart - Centaur Financial Services Dominic Swampillai - CBA
Digicall Assist - Digital Transformation Contact Centre and Roadside Intelligence Solution Tata Communications - Tata Communications - Secure Connected Digital Experience (SCDx) Optus - Optus Wholesale - Service & Operations Transformation & Continuous Improvement
Customer Service Leader of the Year
Andrew Darveniza - WorkCover Queensland Danielle Evans - American Express Anand Karuppathevan - HP PPS Australia Andrew Khalil - Wilson Security Lavinia Russ - Woolworths Group
ICSS: 2020-2025 Webinar Customer Service Manager of Year
Customer Service Project of the Year Service Innovation
Aussie Broadband - Carbon business platform BT - BT Blue Optus - Optus - Enterprise Program Management Office - eSIM Adam Bury - Townsville City Council Toon Lim - CBA Tony Michael Neal - HP PPS Australia Beti Nicolas - Centorrino Technologies Mark Valana - Smartgroup
Customer Service Executive of the Year
Sharnie Barabas - Australian Catholic Superannuation Adam Centorrino - Centorrino Technologies Helen Crossan – BT Find out more
