10
CSIA FOCUS
2021 Finalists Individual Categories
Organisation Categories
Customer Service Advocate of the Year
Customer Service Organisation of the Year – Large Business
Clarry Coster - Smartgroup Peru Dhakal - American Express Adlah Khattar - CBA Steven McKeering - Department of Transport and Main Roads Qld Tony Meier - Department of Transport and Main Roads Qld Customer Service Professional of the Year Chinnu George - Woolworths Group Rebecca Hobday - Australian Catholic Superannuation Chardoneh Kalolo - Assetlink Alyssa Stewart - Centaur Financial Services Dominic Swampillai - CBA Customer Service Leader of the Year Andrew Darveniza - WorkCover Queensland Danielle Evans - American Express Anand Karuppathevan - HP PPS Australia Andrew Khalil - Wilson Security Lavinia Russ - Woolworths Group
Aussie Broadband Tata Communications Transdev Sydney Ferries Customer Service Organisation of the Year – Medium Business Centorrino Technologies Jaybro Group Pty Ltd Westfund Health Insurance Customer Service Organisation of the Year Small Business Bare Cremation News Xtend Mate Customer Service Organisation of the Year – Government/Not for Profit City of Casey Western Downs Regional Council Workcover Queensland
Customer Service Manager of Year Adam Bury - Townsville City Council Toon Lim - CBA Tony Michael Neal - HP PPS Australia Beti Nicolas - Centorrino Technologies Mark Valana - Smartgroup Customer Service Executive of the Year Sharnie Barabas - Australian Catholic Superannuation Adam Centorrino - Centorrino Technologies Helen Crossan – BT
Service Excellence in a Large Contact Centre Aussie Broadband - Aussie Broadband BT - BT Customer Relations Service NSW - Service NSW Community & Life Events Virtual Contact Centre Woolworths Group - Woolworths Customer Hub
