Congratulations Service Stars

The 2021 Australian Service Excellence Awards saw record entries for the individual categories, with organisations striving to recognise those people who have worked so hard for their customers throughout the pandemic. CSIA spoke to some of the 2021 winners and services heroes to hear their reactions to their success.

Andrew Khalil – Winner – Customer Service Leader of the Year

I was truly humbled and honoured to have won the ASEA Customer Service Leader of the Year Award for 2021. I’d like to sincerely thank the CSIA for this wonderful recognition along with acknowledging all the management and staff at Wilson Security Australia who have been so supportive of me over the past 6 years and in all endeavours of our work together. I’d also like to thank all my valued customers, mentors and professional associations of past, present and future, for entrusting me with their business, for our shared vision of success and ongoing mutual achievements. In winning and representing this award, I hope it encourages everyone to always do their best, with care, compassion, integrity and professional duty of service excellence for their customers and that I can continue to be of support and inspiration to them in the pursuit of achieving and exceeding their own aspirations and expectations in work and life too. In winning and representing this award, I hope it encourages everyone to always do their best, with care, compassion, integrity and professional duty of service excellence for their customers and that I can continue to be of support and inspiration to them in the pursuit of achieving and exceeding their own aspirations and expectations in work and life too.

Tony Meier – Service Hero – Customer Service Advocate of the Year

It was very exciting to be named Customer Service Advocate of the Year Service Hero at the 2021 ASEAs. With the challenges the world is seeing, it has highlighted the importance of caring for our customers. Getting it right for our customers first time, every time is what we strive for at the Department of Transport and Main Roads (TMR) and we do this by putting our customers at the very centre of everything we do. Being nominated, having the interview and then attending the 2021 ASEAs event was a very positive and fun experience. The celebrations and recognition have continued which is truly wonderful. I'm so grateful to be celebrated. Special thanks to my amazing team and TMR. Thank you CSIA.

Adam Centorinno – Winner - Customer Service Executive of the Year

I am humbled and honoured to be chosen to win the 2021 CSIA Customer Service Executive of the Year. An award like this is not a solo effort. The efforts of all our team members to remain focused and deliver an excellent customer experience everyday in our lockdownaffected environment has been inspiring. Service excellence has always been the hallmark of CT ever since I started the company in 2006 from my parents’ garage. Even though we’ve now grown to over 160 staff members, I am immensely proud of the organisational culture we have built at CT and how we continue to have customer service at the core of all we do.

Chinnu George – Service Hero - Customer Service Professional of the Year

I must say to get nominated in the top 5 in my category itself, I consider it a huge achievement and recognition of my efforts. So winning the hero title is a big plus and a significant milestone in my career. I feel very motivated and this is something I will cherish forever.

Peru Dhakal – Winner – Customer Service Advocate of the Year

I was extremely ecstatic but also really humbled to have won the award. The win, in some regards, verified that the values that I have engrained in myself to commit to delivering exceptional customer service are really working, and also instilled a stronger desire to continue and exceed that commitment in future.

Adam Bury – Winner – Customer Service Manager of the Year

It is a great honour and privilege to have been nominated in the CSIA Awards celebrating and recognising service excellence, and to have won Customer Service Manager of the Year. Customer service is a profession in its own right and I am so very proud of this award