Success By Design Magazine by Alfonso Cuadra

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summer 2016

BUSINESS • ENTREPRENEURSHIP • REAL ESTATE • Personal development

Angela Sutcliffe

Focus, Grow and Profit The Secret Strategy That Jumpstarts Your Business Michael Hughes

Styling the way to Success with Sam Rabaa

Rising Stars FlapJack’s Pancakes with Corey SauvÉ

editor’s message

entrepreneurship

BUSINESS • ENTREPRENEURSHIP • REAL ESTATE • Personal development

Mogharreban, Focus, Grow and Profit with Angela Sutcliffe and Michael Hughes to take your networking to the next step, faster. What can a hair salon, an ebike shop and mortgage advice bring to you? Check It’s June 2016 at the time of this it out! printing and finally summer is here! It’s time to summer our My goal in each issue is to way full on into action! What inspire you to create your better way to kick start those success, and that success is lazy winter New Years goals not by accident, but success and start the summer season is by design. with this issue of Success by A huge THANK YOU to Design Magazine! everyone who has come I am so proud that we have together to create and conthe opportunity to showcase tribute to our magazine. the success of some wonderful, talented members of our com- Enjoy this issue and stayed munity. I am grateful they have tuned for the next issue of taken their time to share tips on Success By Design Magazine success to inspire and show us coming Autumn 2016 that we can move forward, and what it takes for us to kick our Want to share your story with us? Contact us at: successful gene into action! info@successbydesign.com Read some tips and stories about getting paid to do Alfonso Cuadra, what you love with Majeed Editor-in-Chief

contents

In Search of a Unicorn:

The Bull-with Majeed Mogharreban

Michael Hughes

Income By Design

Syndicate Mortgages? John Walsh

cover story Focus grow and profit with Angela Sutcliffe

Rising Stars FlapJack’s Pancakes with Corey sauvÉ

Self Confidence adam nesrallah

with

n a past life, I worked as an Intelligence Officer. I was a spy. Part of the work I did involved moving among and relating to communities that bred young men who turned to extremism. To say that I didn’t belong in those neighbourhoods would be an understatement: I was an openly-indentified agent of the Canadian Government; I didn’t share a language or religious background with the people in front of me; culturally, we were from different worlds. Ideologically, I was the enemy.

Adam Nesrallah Founder, Ronin Training www.ronintraining.ca info@ronintraining.ca @RoninTrng For me, the study of martial arts was my crucible. Day in and day out, my Sifu would pile on more pushups, more rounds of sparring, more slaps in the back of the head! There were days I hated that man; Days I hated myself for being so weak. But day after day, year after year, I kept training. The challenges grew more onerous. The opponents grew tougher, faster, and more aggressive. Every time I conquered a fear, Sifu would find a new one to throw at me. One-armed sparring! Blindfolded ground fighting! Boxing versus a knife fighter!

How did I manage to get in front of these people and get them to help the Government, sometimes against their own beliefs? Nothing was given freely, no opponent relented. The only way I could prevail was through relying on my training, tenacity and Getting to the front door in the most dangerous places in this self-confidence. city required something else: Confidence. Relationships are the currency of persuasion. Any endeavour that requires you to ask Over the years, the opponents slowed down, got less tough, less something serious of someone else, requires a firm and trusting mean, so it seemed. It was then that I realized that my opponents relationship. That was part of my job: building those relationships had not changed. I had. I was no longer afraid of their ferocity, skill or the dangers they posed. I was the fastest, the strongest, How do we bridge the gap from the need to connect to the process and the most powerful. Through repeated effort alone, I had overof successfully initiating rapport? come those fears and become confident. I was only a spy for a little sliver of my life. Who I am today is In that milieu, I had learned to manage the fear of being physiwho I was before I ever started down that road. My life has been cally, psychologically and emotionally overwhelmed, harmed and left a shadow of myself. There was little left in the real world that repeatedly informed by one major characteristic, could actually threaten me now; it’s just how I feel about myself. That characteristic is: self confidence. I’m confident that I can handle what will come.

Success and Confidence are mutually-attractive Ways to win at Self confidence and interdependent concepts, like the Yin-Yang of Confidence comes from within. It requires a foundation of repeatChinese philosophy, or the feedback loop of a sweet ed, small victories. Start on a win every day: guitar solo - one breeds the other and they feed off each other

• Make your bed! There’s a reason the Army makes recruits do this, and it’s not to inspire blind obedience. Look into Self confidence is a firm belief in oneself, one’s capabilities and it worth, and one’s ability to be resilient in the face of hardship, and Take time to yourself to review what you’ve accomconsequently, to prevail when possible and learn valuable lessons • plished and what you’ve learned. Set some goals based on those otherwise. lessons; until a start and end can no longer be found.

Hello fabulous readers!

fresh perspective on success..

I am so delighted and honoured to be part of Success By Design team. What a great experience it has been to meet some of the wonderful people featured in this issue. They are here to help you build momentum for 2016 and beyond, to inspire you to move past your challenges by showing you strategies to win at life.

We also are happy to feature up and coming success stories, this time, FlapJack Pancake Shack! I am craving one already! I am excited to share their stories with you and hope as you read you have an aha! moment, or a new insight, something you can apply to bring you one step closer to achieving success by design. To new heights and beyond! Happy reading!

The M.A.P., a bull, and even a spy are some things you will meet and discover in the Mary Jennifer Brauner, magazine. It is going to give a Editor 4 • successbydesignmagazine.COM

10 Editor-in-Chief : Alfonso Cuadra Editor: Jennifer Brauner Designer: Oulianov Contact Us: Info@successbydesign.com Advertise With Us: Info@successbydesign.com

Contributors: Adam Nesrallah Alfonso Cuadra Aman Birgi Jennifer Talerman John Walsh Mary Jennifer Brauner Masha Talski Michael Hughes

On The Cover Angela Sutcliffe

Success by Design magazine is published four times a year and is distributed by MCP. The publisher cannot be held responsible for errors, misprints or negligence committed in the production and delivery of information and its veracity. No part of this publication may be reproduced, in whole or in part, without the written permission of the publisher. ©2015 All rights reserved. Printed in Canada.

Notice that confidence doesn’t mean you’re 100% certain you’re going to succeed at all times. Self confidence is the internal power that motivates you to try that which scares you, knowing that if you can win, you will, and if you can’t you’ll learn how to be better next time. Either way, you’re not letting the challenge or the loss get you down, nor letting the win inflate your ego.

• Do something that scares you - join an arts class or a performance group; do kickboxing; try public speaking - anything that will push you especially if it’s always interested you, but you’ve always been nervous to do it.

Do one thing. Do it again tomorrow, and again, and again. If you get discouraged, ask for help and start over. There is no shortcut To build true confidence, we all must actively seek areas of strug- to true, deep self confidence. Every moment focus on becoming gle and challenge in our lives, and push through them by setting the best version of you. REWARD yourself on Saturday night goals which stretch us. I’m not suggesting that people should give look back at your growth and learning and see if you can identify it all up and live like monks for a year, or join the army. There are changes that came from it. Then, go to a movie or whatever makes a number of ways to do this that provide more than adequate ego- you happy! destroying, boundary-pushing challenges and which will build us Stay tuned for part 2. up one piece at a time. successbydesignmagazine.COM • 5

entrepreneurship It’s 2010 and I started my training business but didn’t register it as an official business . So, I wrote it on my to do list for Monday and then Monday went by and it got pushed to Tuesday’s “To Do” list and then, to the following week and soon... a year had gone by and I still hadn’t registered it. One day, I came home and saw the reminder to register my business, the post it note on the fridge. THERE. There’s my bull staring right at me. It’s in my path, freaking me out. This BIG thing, registering my business. I had to build up courage and move past it.

Bull With Majeed Mogharreban

t all started with a snow cone business. Majeed Mogharreban’s spark of enthusiasm with start ups began at 16 with dangerously high levels of optimism combined with ignorance. Yet, it set him on an unstoppable path to success. Before he knew it, he had owned and sold 5 successful businesses and traveled to 24 countries before the age of 21. Today, Majeed is Learning Tree International’s #1 Trainer. He mentors people on how to win at life and get paid for doing what they love. So how do you get paid for doing what you love? Majeed says it’s based on your own unique MAP. Three things must intersect to build your MAP: Market, Aptitude and Passion. Understanding what the Market wants , using your Aptitude to solve problems the market will pay for, and combining them both with a dose of Passion. Passion is defined by doing something you enjoy. You know that you enjoy something when time seems to fly by in a given moment. These three areas must intersect in order to create the MAP. In other words, discover your passions, leverage your strengths and solve problems profitably. Majeed’s passion is to help people find their path and to walk it. This is Majeed’s magic formula in helping you get from point A to point “Be.”

As simple as it sounds, many people get stuck with the MAP. Majeed has a keen way to harness one’s entrepreneurial spark. He inspires people to build certainty and success by encouraging their inner resolve. Each person is then able obtain confidence in their capability to achieve and move past fear. “We must learn to use the feeling of fear and transcend the moment by asking: Why am I experiencing this emotion? Then, do the action needed to overcome the fear.” I asked Majeed to share with me how he transforms fear into success. It was his Aha! moment for winning at life: The Bull. “It was 2006. Summer. Spain. First day of a 30 day, 500 mile hike. The hike: El Camino 6 • successbydesignmagazine.COM

Next, came my 3 day live training workshop on leadership for managers. I got to the place and realized ONLY one person had signed up for 3 day course. The one student, a high level VP, at a fortune 500 company. Why am I teaching this course? He should be teaching this course. I suddenly realize I am not a manager and I am freaking out. At the first break, I go to the bathroom, look in the mirror, and say to myself: I am a phony. I am going to get found out. I shouldn’t be teaching this course. THERE. I look in the mirror. There’s my bull in my path, once again freaking me out. I walked back in the de Santiago Pilgrimage, on the border of room, trained the heck out of that course for Spain and France. It was dawn, and I was the next 3 days. At the end of the course, the walking alone on a dirt path. One hour into VP of this Fortune 500 company says, “That’s the hike I come down the mountain to this the best training I ever had”. old Spanish barn. There, 25 feet away is a big, black, Spanish bull. The bull is staring Next, came the moment on a leisurely walk right at me.. There is no fence. There is no with my wife. She suddenly tells me, that leash on this bull. I am frozen. I know that now’s the time to have a baby. WHAT? Uh, a bull’s vision is based on movement, so... but honey... we are not ready financially. I I am not going to move. It is looking at me am not responsible enough to have a baby! and I am looking at it. Then... it drops its What about my freedom? What about our head. It’s horns pointed right at me. plans? What do you mean.. have a baby now? THERE. There’s my bull on my path At that moment, a million things ran through freaking me out. Now, I walked past that my mind. I am 19 years old. I am going to moment and today I have two children die right here, right now. Then,... what happens next, changes everything. The bull, that I cherish. When I have to do my taxes, with it’s horns pointed at me, bends down there’s my bull, when my client asks me for and starts... eating the grass. With a sigh of a big proposal and it freaks me out, there’s relief, I regain my composure, while feeling my bull staring at me again. When my mom knots in my stomach and my legs so tired, was ill and phoned me and I couldn’t bare I somehow find courage to move forward the thought of it, there was my bull. and walk past the bull. I slowly walk past the bull and almost reach out and touch it, but I decided, probably not a good idea. Once I got to a safe distance, my heart racing and sweating, I turn and look back around. I can’t believe I just walked past a BULL. Then, I see this local Spanish guy... this old little spanish man...he just walks right by the bull... like its nothing. I see him walk up to me and so I ask him in Spanish, Sir, aren’t you afraid of the bull? The old man looks at me like I am crazy and says “but it’s only a cow.” Four years later, and I am here in Ottawa.

Every single day I wake up and have to face the BULL…... and I have to remember … It’s just… a cow.” So, where is your bull? The bull that is hiding in plain sight staring at you? Can you move past it to win at life? Majeed’s has trained aspiring entrepreneurs to success and has co-authored the book, “Winning At Life”, an instructional guide for people to live a life of passion and make a meaningful impact along the way. Mary Jennifer BraunerPhoto Credit Alexandre Brault <alexandre@diveintothefishbowl.com>.

The Secret Strategy That Jumpstarts Your Business Y

ou’ve finally made the decision. You’re taking that million-dollar idea you’ve been thinking about and launching it as a business. The plan is prepared, the financing is in place and you’re totally committed. Your dream of becoming an entrepreneur is finally here. What a rush…but wait! Many of the seasoned entrepreneurs you’ve chatted with have warned you about over-optimism. In fact, they indicated that you should be prepared for a slow start, that success takes time. How can you make sure your venture gets off on the right foot and starts generating serious revenues sooner, rather than later?

come to know you professionally. Rather than assuming they will deal with you, help them become more confident about you in your role by first educating them as to the value you now represent. Once they become aware of your competence, they will readily buy from you or recommend you to their colleagues, clients and contacts. 2. Make it easy for your network to help.

Almost everyone wants to help. That doesn’t mean they’ll immediately share their best client, invest their life savings or buy your product. New entrepreneurs often (wrongly) assume that others are willing and able to help them, without conThere is one proven strategy that overfirming this fact. Don’t take it for granted shadows all the other marketing materials others will help to the extent you anticiyou may have at hand. It is the one stratpate or expect. Test the waters with small egy that is overlooked by many emerging requests first. In most cases, the answer entrepreneurs even though it’s accepted as will be positive and they’ll be pleasantly the most powerful and the most produc- surprised at the result. And don’t take it tive business-building resource. In fact, personally if they don’t. Give them time, most successful business professionals or another option. readily admit they wished they started using this (not so) secret strategy sooner. 3. Implement a personal marketing proWhat is this under-utilized and overlooked gram. asset? It’s your network. Simply put, your personal network and the professional net- You are your best marketing tool. No one works you have access to, are the key to can sell you like you. It’s imperative that helping your business grow and become you get out into the market place as quickmore successful more quickly. Here are ly and as often as possible. Make this your four practical ways to activate these two primary business-building strategy for the first six months. Become a professional important marketing vehicles: visitor, attending local networking events on an ongoing basis. You can attend many 1. Educate your personal network. free of charge. Share the message about Your family and friends trust you and your value. Your passion will be contawant you to succeed. Yet your new venture gious. Use these contacts to build relationmay be a world apart from how they have ships with other professionals, rather than

entrepreneurship

trying to sell. 4. Network within your target market. Even though everyone may be a potential client, there will always be a demographic that has more need, interest and financial capability with respect to your product or service. Identify that target market. Then discover the association or network that serves that market. Make it your mission to join and actively participate in this organization. It represents a key leverage point to access and market to this high-value market, accelerating your chances for success.

Michael Hughes is known as The Networking Guru. To find out more about him and receive a complimentary copy of his ebook “Managing The Networking Experience”, visit his web site at www.NetworkingForResults.com. By Michael Hughes Phone: (613) 824-5334 Toll free (888) 272-4794 email info@NetworkingForResults.com successbydesignmagazine.COM • 7

INCOME real estate

BY DESIGN

ncome by Design is a system that helps you achieve a a lifestyle of freedom if done right. How did I start in Real Estate?

• Realtor • Inspector • Appraiser • Handyman • Property management company I started with a 7-unit building in Vanier• Mortgage broker a low socioeconomic area of the city of Ottawa. People said are you crazy?! Vanier • General contractor is the worst neighbourhood! I had a gut • Partners investors • Accountant feeling so I went for it. The very first thing I did was sell everything to reduce my expenses. I went from driving a Cadillac to a Dodge Neon. You have to humble yourself. I went from living in a nice house in Quebec to owning a triplex. I looked at what I did right and wrong in my life.

Next, the most important part is to find a mentor. Find someone who has already done what you are trying to do.

It’s best to be ready for any opportunity and not have one than to get an opportunity and not be ready Get in the networks even if you do not have real estate to be The only two things I did right was open prepared. a business and buy a house. How can you get started to build your income by design now? First build your success team with the following: • Real estate lawyer

8 • successbydesignmagazine.COM

Real estate investing is a marathon not a sprint.

real estate

Alfonso Cuadra How to invest with a long-term plan • Start with the end in mind. What is your final result? What is the ultimate result that you would like in 10 years, 5 years from now? How much income will you need in order to achieve that goal? You have to buy property with a bigger goal and vision in mind. • Once you know what you are aiming for, then we work backwards. We start with the end in mind. What does 10k represent? Example: Nicaragua and $500 000 month passive is a hyper-focused goal. • Set a long term goal and then break it down into manageable pieces •Make a plan what type of buildings it would take to get you there. Perhaps it would be one building with many units or multiple properties with multi units In Next issue we will talk about types of investments. Keep an open mind and build your income by design. Start to build your team and find your mentor.

Should you invest in syndicate mortgages? I

nvesting in syndicate mortgages is a popular topic these days. More and more people are seeking to move their money out of the markets given the low or negative returns in the last year or so. The question is where to invest to get a reasonable return? If we look at the large pension funds of they world, their big play over the last several years has been real estate, private equities and infrastructure.

John Walsh Mortgage Underwriter 613-853-0929

the value of the mortgage, it’s no longer a mortgage it is a security, which falls outside the realm of real estate investing.)

This sounds reasonably low risk so far, right? The devil is in the details as they say. You always have to keep in mind that this is an investment. To that end, you MUST do your own due diligence. You must research the developer. What’s their track record? Have they built something of this size or style before? Is the zoning How does one get into real estate in a big way, without being an correct for this type of project? What kind of pre-sales must happen in order for the project to complete? What are the projected owner, dealing with tenants or qualifying for a mortgage? cash flows and do the match up with reality? What are the profit The solution? Act like a banker and lend your money against a margins for the developer and is there margin for error or delays? property as security. What is the loan to value (LTV)? What is the LTV based on? Purchase price or current appraisal or future value? But, I hear you say, I don’t have a gazillion dollars to lend out to developers to build large projects. That’s just the beginning. Each project will be different and no two are alike. That’s where the concept of syndicated mortgages come in. The concept is simple, you and 2 or more of your friends (or 12, or 50 Case in point, we were working with a developer and had or 100 depending on the size of the project), who are also tired of reviewed previous projects with them and had investors invest losing money in the stock market, combine your resources into with them. We were eager to look at the next project they had, one instrument that is lent out and secured by a property. You given their history and background. We reviewed the documenand all your fellow investors are now acting as a miniature bank. tation for the investors and found several major problems. We You sign a contract where the borrower agrees to pay you a fixed spoke directly to the developers and pointed out what we felt amount over a defined term that is secured by the property. were significant risk or exposure to our investors. They refused to make any changes, so we recommended against the investment. Just so we’re clear, this is a mortgage secured by a property. This does not mean that the investment is guaranteed. If you want Moral of the story, make sure you have a team of trusted advisors. guaranteed, then you need to buy government bonds or GICs First off, do you have an independent team of advisors working and accept the 1-2% returns you get. If you want a higher rate of for you who have the knowledge and ability to examine the risks return, keep reading. of a project? Are they independent of the projects and/or developers? Have they done their due diligence? What questions have The way a mortgage works is that there must be an underlying they asked? What documentation can they provide you? asset (real estate) that has value of up to or more than the loan secured against it. If you are the lender and the borrower stops There’s and old saying, “you pay your money and you take your paying, you then have the right to sell the asset (real estate) in chances.” This doesn’t mean you can’t ask questions or get advice order to recoup your loan against the asset. (If the asset is less than from trusted sources to make sure this is a good investment. successbydesignmagazine.COM • 9

cover story

Focus, Grow and Profit with

Angela Sutcliffe

Written by: Mary Jennifer Brauner

hat if one day you woke up to discover that your bank account had only ninety-eight dollars left in it, could you start a business from scratch? How would you do it, if you had to pay rent, buy food for yourself, your three dogs and two horses? This was the exact predicament Angela Sutcliffe suddenly found herself in. Without the promise of a next paycheck, Angela wondered what she could do to generate income immediately? With 50$ of her 98$, she came up with a business idea. A few short years later, she had managed to turn that initial fifty dollars into a half-a-million dollar business. In today’s dollars, that result would have been a seven-figure achievement.

“Most businesses struggle or fail,” she says, “because the owner doesn’t understand that when you own a business, you actually own two businesses - the one that sells your product or service, and the actual “business” of running your business. Most people get stuck on the delivery end and forget about the management end, she says, and they’re left with a business with no direction, and nobody running it - so they continue to scramble to keep up with the day-to-day.” “I am your everyday average person, nothing fancy, just down to earth, been-there-done-that practical experience and skills. I’ve learned the hands-on way how business really works”. It’s harnessing this r practical experience and translating it into a unique process that is natural for each owner to implement. This leads them on their path to success. The advantage is that Angela has earned the title Smart Old Broad (S.O.B.) after riding the wave of success and failure throughout five recessions and two personal life setbacks; which forced her to build from scratch each time. “Business is rarely a straightforward path to success - it usually has some detours along the way. Success isn’t about never falling off the track, it’s about how quickly you can get back on”. That’s why Angela doesn’t teach “success formulas” - she gives business owners tools to use and teaches them how to use them. After all, she says, it’s not what you know, but what you do with what you know that makes you successful.

Impressive results, yet not an easy process. Seven months of eating Kraft dinner does not, by any standards, sound glamorous to me. Yet, Angela insists that sacrifice is part of building a business. She had taken those initial fifty dollars to buy a small amount of flyers to advertise her new cleaning service, Mrs. Mop.

Angela’s passion to coach others to success focuses on the importance of watching trends, knowing how to captivate the local market and staying on top of profit margins. She makes “knowing your numbers” fun. Yet, Angela insists “It’s your life jacket”. Angela works with many different industries, and takes ideas and best practices from one industry and applies them in new and unique ways to other industries.

To make money fast, Angela had no time for procrastination, perfectionism or excuses. Angela achieved success by being laser focused. She developed a business model which would quickly allow her to replace her role as cleaner and put systems and processes in place to hire others. This allowed her to focus on creating profitability and left her the freedom to out-market her competition.

Angela’s bubbly enthusiasm, strategies and tools encourage people to move past fear of failure and roadblocks. Everything Angela teaches fits in an envelope that’s current. It’s about how you use today’s resources to stay up-to-date and relevant. Could your business thrive in a recession? Are you surpassing sales targets? With Angela, be prepared to achieve and be at the top of your game.

The systems Angela put in place continued to build Mrs. Mop was the key for her to thrive through three recessions throughout her fourteen years of business before selling it. Now that’s impressive.

We often find moments where we are stuck or struggling to achieve success. So what’s Angela’s advice?

The question in my mind: could this successful system deliver results all over again if started today? The answer: Yes. Angela’s discovered a method that others could use to achieve success in their business. Today, Angela uses her business knowledge to help harness the talents of others and turn their dreams into successful realities. Since each owner and each business is unique, Angela works with owners to build customized systems that each owner can manage. Angela insists that the process she uses is tailored to the individual business owner so that they may achieve their desired goals. Angela says that two companies may appear similar on the surface, the owner’s vision, approach, skills and capacity can be totally different. There is no cookie cutter approach to success. This tailored approach is what makes Angela’s mentoring and business coaching somewhat unique. 10 • successbydesignmagazine.COM

ASK for the business (ABC = Always Be Closing). Become so visible that you can never be invisible again.” • Go ultra-high end or bundle: In today’s economy, two things are happening... people are spending less, and people are losing their jobs. The secret to surviving this kind of economy is to either go ultra high end, where the marketplace has more ability to absorb economic hard times and will continue to buy the products and services they want - or to bundle or package products and services and sell at lower prices to more people. Bundling simply means that, you may now offer something to a group of people that will bring in the same amount of money for the time spent, but it’s not all coming out of one person’s pocket. • Surround yourself with the right advisors: Being surrounded by the right kind of people is so helpful. With Mrs. Mop, I had my “right hand” manager. We met every morning with the toaster on the table and a pot of coffee and went over what was happening in the business - and brainstormed all the “what’s next’s”. I have my own advisors and coaches to talk to. I think the most important thing is to get an objective outside view on both you and your business. • On overwhelm: Can’t focus? Give yourself permission to go out of the office to take a walk. Have a set time to return. “Maybe an hour - maybe until x o’clock. -But once time is up, it’s back to work.” This will put an end to the mind chatter. • On Procrastination: When you don’t feel like cleaning your house, turn on every cleaning appliance to set the mood. It’s the same with business, when procrastination calls to you, call others, leave voice messages, emails and reach out on social media to people. Once they start replying to you, your energy to sell will galvanize you into action. • On what to do next: When you can’t think of what you should do next, pick up the phone and call someone - not family or friends, but a prospect, or a past customer or client, just to check in and find out how THEY’RE doing. They’ll be so happy you called, and you may get a nice testimonial, or some repeat or referral business for your trouble. And that’s the key to success... consistent contact. Be top of mind.

Wise words from the S.O.B. are: • Focus and Prioritize on doing what you love to do and eliminate the rest. “In my case, I love to teach and do workshops. I put all my focus their and outsource the rest. When my husband had his stroke, I was so overwhelmed with everything I had to do - breadwinner - nurse - wife - stepmom. It was just a matter of Focus Grow and Profit with Angela: re-prioritizing and doing what I could have been doing all along Angela Sutcliffe, Business Consultant & S.O.B.* - selling what filled me up - emotionally and financially.” Direct Line: 613.721.0141 • Invest in hiring outside help, it can be virtual and on Email: angela@angelasutcliffe.com an” as needed” basis so it frees your time to focus and use your Web Site: www.angelasutcliffe.com talents. Follow Angela Sutcliffe Business Consulting on Google+ Connect on LinkedIn • There are only two things to focus on: meet people to Like us on Facebook build relationships and close sales. “I mean get out and work your target market with every tool you have - networking, social Mary Jennifer Brauner | Writer mj.brauner@gmail.com media, database, newsletters, blogs, get yourself out there and: successbydesignmagazine.COM • 11

rising star

business corner

Flapjack’s Pancake Shack

ust reading the title, I suddenly got a pancake craving. So after this article I’ll head over and have a flapjack. Flapjack is an alternative name for pancake, I‘ve learned. Located in the heart of Ottawa’s little Italy, Flapjack’s is more than just pancakes. It’s a cool place to socialize eat and listen to local bands We got to chat with Corey Sauve about how he and Max Anisman made Flapjack’s a reality. It’s been 2.5 years since the beginning of Flapjack Pancake Shack. Flapjack’s is about celebrating Canadian food and community.

Written by: Masha Talski

Maple syrup from our trees, right here in Ontario and potatoes from our farms. Food that we are able to identify as Canadian, food that we can confidently enjoy as our own in an atmosphere that reflects the nation’s roots. What is your approach to making Flapjack’s successful? Passion. Lifestyle. Perseverance. I started

Most importantly, what success tips can you share with readers?

What gave you the idea to start Flapjack’s? I always wanted to be a part of a business that has a purpose. Flapjack’s purpose is to put smiles on fans faces through giving them delicious comfort food to enjoy, in a culturally rich setting. And I am proud every day to be a part of the purpose that Flapjack’s has given to our Ottawa community, and have my eyes on bringing its’ purpose to communities across Canada. “ What makes Flapjack’s unique and popular?

Corey SauvÉ and Max Anisman

my first business when I was 16 years old. Flapjack’s sense of community on a local I generated lots of buzz, brought in revand national scale is substantial. We repre- enues and learned a bunch. But ultimately, sent what Canadians stand for. We repre- I didn’t succeed with it. Every failure must sent the pride that we as Canadians have in be internally analyzed and applied to make our culture and our identity. Comfort food. your future endeavours successful.

12 • successbydesignmagazine.COM

Do I always make the right day to day decisions for Flapjack’s? No, definitely not. That being said, one of my strongest attributes is the fact that I make sure to adapt and change constantly, to make improvements. If you are passionate about your business endeavours and understand the importance of responding to situations rather than reacting, you will be successful. You may not hit a home run at your first time to bat. But get back up to the plate and keep swinging.

There are a lot of naysayers and negative people in our circles. If you want to be successful and make your idea work, you have to cut ties with people that will bring you down. Sacrificing to achieve your ultimate goals is important. Success does not come without sacrifice. Whether you take a temporary financial sacrifice to make it happen, a relationship sacrifice, or a lifestyle sacrifice. Sacrifice is necessary and one cannot be scared of sacrifice if they are looking towards achieving their goals. What’s next for Flapjack’s? Corey says he’d like to focus on perfecting a few things before taking Flapjack’s Canada wide. Soon Flapjack’s will become a household name.

Styling the way to Success with

Sam Rabaa By Jennifer Talerman

is passion? Hair. Sam Rabaa believes that beauty is in building community… and it seems his clients agree. There’s something more interesting to Sam’s success at running a seemingly ordinary hair salon. It’s hidden in Sam’s humility; and not visible to the naked eye. Raba Hair Studio is a small, but cozy place to get your hair done. Yet, how could it compete with First Choice Hair Cutters, a franchise, not to mention the dozens of upscale hair salons in the city? Even more interesting, Sam is not threatened by the competition. In fact, one of Ottawa’s most popular hair stylists was initially coached by Sam. This is not Sam’s first hair salon. He has started from scratch built a successful salon, sold it and then did it again and again. He has learned to navigate successfully through the day-to-day operations, cash flow and create and sustain loyal clients.

Raba Hair Studio

1. Make sure your shower has a fil- 8. Silica is also another vitamin for ter to remove chlorine and other contami- your hair and nails nants 9. Use a hair product with Argan oil 2. Wash hair in lukewarm water from a hair salon not a drug store 3. Rinse hair with cool water after 10. Do a hair treatment once a month shampooing at home with coconut oil, but also eat one 4. If you blow dry your hair, make Sam came from Lebanon, the youngest of sure you finish blow drying on a cool set- tablespoon of coconut oil with some of 10 Siblings. Sam says his key to success is ting your meals. perseverance with a positive attitude, con5. Make sure to get quality sleep. 11. Once a month, do a hair hydratsistent personal development and impleSleep with your hair on a soft satin pillow- ing treatment at the salon, especially if you menting proper cash flow management case. colour your hair. strategies for busy and slower seasons. 6. Drink lots of water –soda, juice Sam, along with business partner Moe and coffee art not water. Sam and Moe invite you to Raba Hair make you feel right at home, when you get 7. Make sure to have enough vita- Studio. Come in for a treat. your hair done. mins daily. Go to a natural health food store and get a multi vitamin supplement Written by: Jennifer Talerman They share with us some of the tips for for hair. Photo by: TraceyLynnePhotography.com great hair Sam’s humility, humor and ability to connect with people from all walks of life has people eager to return. Sam’s not afraid to make an outrageous offer for a hair cut. His contest, Enter to win Free Hair Cuts for a Year, has generated an outstanding new set of clients.

successbydesignmagazine.COM • 13

speakers leadership corner

Come in and experience

Ebike Plus-Vanier’s new Electric bike store

Meditation: What?, you don’t have time for that? Practiced for centuries, due to its mind-boggling array of benefits, here is the lazy way to clarity and focus, to gain a fresh perspective and boost your day: 1. Download an app called ‘Calm’ onto your smartphone (another option is the ‘Headspace’ app; both are free) 2. Find a quiet place to sit comfortably in a chair, edge of your bed or floor. 3. Set your timer on ‘Calm’ for 2 minutes and close your eyes. You can choose from different ambient background sounds to listen to. 4. Take a couple deep breaths and relax your body. You can focus on your breathing, or the sensations in each part of your body, moving from head to toe. There is no right or wrong way to meditate. Just let thoughts enter and leave your mind without engaging them.

n the heart of Vanier, a shiny new business has emerged- a series of ebikes sparkle in the window of EbikePlus on Montreal Road. “What?” you say. In Vanier? Vanier, a community traditionally associated as bleak, blah, boring, filled with poverty and crime. Why would anyone want to launch a brand new business in the heart of Vanier? I say, why not give Montreal Road the facelift it needs? EbikePlus rents and sells electric powered bikes and scooters. Driving green is a long term trend. People need to ride around the city in an efficient and cost effective manner. The real “plus” about having EbikePlus on Montreal Road is the warm-hearted people who have become a member of our ebike community. They have a passion to ride. EbikePlus goes the extra mile. It seems that ebikers agree. The caring staff and service has people returning to buy a second and sometimes third bike.

5. If you do latch onto a thought, just bring your awareness back into your breath/body. Simple. 6. Repeat every day, either morning or night. Whichever better fits into your schedule and personality. Focus on building the habit of sitting quietly for a very doable 2 minutes before increasing the time, possibly by a minute every week or two. After making this a habit, just 10 minutes a day of this will give your very tangible results. If done consistently for over a month, you will almost certainly have this habit for life, as you will have felt the amazing benefits. Next boost your day tip is,

The 10 Day Positivity Challenge: Happiness is a choice. As hard as it might be to see this truth in the midst of our daily challenges, our habits and thoughts do run our lives. This exercise will train you to shift gears to positivity when need be. The goal is to go 10 straight days without entertaining a negative thought for more than 30 seconds. If something comes up and you get angry or sad This past winter, who could the forget 50 cm snow storm? That or irritated, you have 30 seconds to re-frame that thought or event day, ebike riders walked into the store. Now that’s where rubber in a positive light, or you fail the challenge and have to start again meets the road. That’s dedication. They have gone the extra mile. from day 1. Ebike Plus has riders who are so happy with their ebike experience, it’s incredible to see how it changes people’s lives, giving them freedom they would not otherwise have... and that’s the “plus” for the team at EbikePlus

This is harder than it sounds. Watch out for day 6 or 7 where you’re likely to be really tested. You’ll notice how others are negative and how irritating it is! So, to succeed, reward yourself for positivity.

Feel free to come into EbikePlus, say hi to the team and get a feel To your success! Good luck! By Aman Birgi for the ebike experience. Making that positive impact for people is worth the extra mile. By Masha Talski, Writer

BOOST YOUR DAY By Aman Birgi

Do you need an extra energy kick to complete your To-Do list? Mid day, do the tasks on the list bring on sudden stress? You may think that stress is inevitable and you cannot eliminate it - you’re partially right. Yet, there is a way to reduce it and transform it into ‘eustress’, which is beneficial or positive stress. Two fun ways to boost your day: a Meditation App and the 10 day Positivity challenge 14 • successbydesignmagazine.COM

Author of upcoming book: The Millenial Opportunity: A Practical Guide to Harnessing the Strengths of The New Workforce Photo credit Robert McKenzie