Information

ACCOMMODATION

Tourism businesses throughout the county strive to provide the highest standards of both quality and customer service to ensure you have a special and memorable visit.

Accommodation featured in this guide has been assessed to either the National Quality Assurance Standards (star rated schemes), assessed under our local initiative Quality Cumbria, or have signed the Cumbria Tourism Quality Accommodation Charter.

NATIONAL QUALITY ASSURANCE STANDARDS

There are two national assessing bodies, VisitEngland and the AA. Properties are given a quality rating of 1-5 stars and display one of the following marques.

These quality ratings indicate the overall accommodation standard, cleanliness, ambience, hospitality, service and quality of food. Generally, the higher star rating, the higher the quality and the greater the range of facilities and services offered for each category.

DOGS WELCOME

Some establishments may have restrictions therefore please check before booking/visiting.

QUALITY CUMBRIA & SUPERIOR AWARD

Quality Cumbria is a local assessment delivered by Cumbria Tourism. Although not star rated, accommodation is accredited to the National Quality Assurance Standards, ensuring they are safe, clean and comfortable.

For more information about Quality Cumbria and the Superior Award call Cumbria Tourism on 01539 822222

ADDITIONAL AWARDS

Both VisitEngland and the AA give additional awards for accommodation and food and drink establishments.

For more information please visit theaa.com/hotel-services/ratings-and-awards and visitenglandassessmentservices.com The Cumbria Tourism Awards celebrate the very best of the Cumbrian tourism industry. Held in July at the Castle Green Hotel in Kendal, the 2022 event was a glittering celebration of local pride - and there were more than a few food & drink winners!

To view the full list of winners from the Cumbria Tourism Awards 2022 go to visitlakedistrict.com/awards

ACCOMMODATION PRICES

Prices for all listed accommodation include tax and service charges.

ACCESSIBILITY

Cumbria offers many opportunities for less able visitors to enjoy this unique county. Many accommodation providers, restaurants and attractions cater for all needs and will happily accommodate specific requirements.

NATIONAL ACCESSIBLE SCHEME

If you have particular mobility, visual or hearing needs, look for the following symbols. These show that they have met VisitEngland’s National Accessible Scheme criteria. For a full explanation of these symbols, visit www.visitengland.org

ATTRACTIONS

QUALITY ASSURED VISITOR ATTRACTIONS

Visitor Attractions displaying this sign have been assessed by VisitEngland for the standard of customer care, hospitality and service, as well as the standard of the toilets, shop and café, where applicable.

NATIONAL CODE OF PRACTICE FOR VISITOR ATTRACTIONS

Many Visitor Attractions are committed to this voluntary code operated by VisitEngland. It demonstrates a commitment to quality and an agreed industry-wide standard.

GREEN AND ENVIRONMENTAL ACCREDITATIONS

Cumbria Tourism recognises a range of green and environmental initiatives. These schemes and accreditations show a commitment to reducing the impact on the environment and managing resources more efficiently.

COMPLIMENTS, COMMENTS AND CONCERNS

We welcome feedback about your visit to The Lake District, Cumbria. Should a problem arise during your stay, whenever possible discuss it with the management of the property first. If not resolved, professional advice is available from a variety of sources. For full details about the help available to you please visit visitlakedistrict.com/feedback

ACCESS STATEMENTS

All accommodation will have an Access or Accessibility Statement. This is a written, clear, accurate and honest description of the facilities and services available. It will help you make an informed decision about whether that business can meet your needs. To plan the perfect stay, discuss your needs with the chosen establishment before making your booking. Open all year Wet weather attraction Refreshments available Attraction suitable for children Dogs welcome

On rail route (within easy walking distance) On bus route (within easy walking distance) Accessible by boat

(within easy walking distance) Electric bike charging point Electric vehicle charging point Majority of property accessible for wheelchair users Majority of property accessible for wheelchair users travelling with a helper Private parking inc. permit parking Free Wi-Fi Leisure facilities on site or free locally VisitEngland Green Tourism Award Cumbria Tourism Dark Skies Accreditation Cumbria Tourism Award Winner 2022 VisitEngland Quality Assured Visitor Attraction Great Taste Award David Bellamy Blooming Marvellous Pledge for Nature 2022

STAR RATINGS KEY

Star ratings for VE and AA are 'Guest Accommodation' or 'Accommodation' unless otherwise noted e.g. HOTEL, INN 1 - 23 Silver Award 1 - 23 Gold Award 1 - 23 Red Star Award: AA Inspectors' Choice

FURTHER INFORMATION

There is a wealth of information for visitors with disabilities. Visit any Tourist Information Centre for maps showing accessible areas, walks and facilities. Information for Tourist Information Centres can be found on page 96.