Questions And Answers PDF
Exin ISO20KF ISO / IEC 20000 Foundation
Version: DEMO
http://www.TestWarrior.com/ISO20KF-practice-exam.html
FOR ISO20KF Candidates: We offer Two Products: 1st - We have Practice Tests Software with Actual Exam Questions 2nd - Questions and Answers in PDF Format. Try a Free DEMO of these Exam Products via below Link:
http://www.TestWarrior.com/ISO20KF-practice-exam.html
TestWarrior.com
1
Questions And Answers PDF
Question 1 Which of the following is Problem Management primarily concerned with? A. Looking at Security Plans B. Looking at the cause of Incidents C. Looking at the Change Plan D. Looking at the Release Strategy
Aoswern B Question 2 What is the objectie of a Management System? A. To defnee agreee record and manage leiels of seriices B. To ensure that Key Performance Indicators (KPIs) are defned for all IT seriices C. To ensure that new seriices and changes to seriices will be deliierable and manageable at the agreed cost and seriices quality D. To proiide the policies and the framework that is needed for the efectie management and implementaton of all IT seriices
Aoswern D Question 3 Which of the aspects listed below is included in ISO/IEC 20000? A. Customer communicaton B. Employee motiaton C. Social responsibility D. Standard products
Aoswern A Question 4 Which of the following tasks is assigned to each process manager? A. Channeling data to Problem Management B. Ensuring the process is running efectiely and efciently C. Following up on Incidents D. Setng up Seriice Leiel Agreements with the users
Aoswern B
TestWarrior.com
2
Questions And Answers PDF
Question 5 Which of the following must be included within the Seriice Management plan? A. Confguraton Item (CI) type B. Informaton security controls C. Return to normal working D. Tools as appropriate to support the processes
Aoswern D Question 6 Which seriice changes should be documented in change records? A. All seriice changes B. Formal closure of seriices C. Staf recruitment D. User training
Aoswern A Question 7 What is the added ialue of a seriice being deliiered? A. You can specifcally defne the seriice by means of a Seriice Leiel Agreement (SLA). B. You do not haie the ownership of specifc costs and risks in producing the seriice. C. You do not haie to iniest in a process to control it. D. The outcomes haie a lower total cost of ownership than when the ialue is produced within the customer organizaton.
Aoswern B Question 8 What is accreditaton in the context of ISO/IEC 20000? A. The determinaton of measurement results using defned procedures on the basis of documented requirements B. The eialuaton of test results to ierify compliance with requirements plus confrmaton by the certfcaton body C. The notfcaton of approied testng and certfcaton bodies with the releiant authority for publicaton D. The ofcial recogniton by a third party of organizatons iniolied in testnge inspecton and certfcaton
Aoswern D
TestWarrior.com
3
Questions And Answers PDF
Question 9 The Seriice Proiider should check that the Seriice Management objecties and the plan are being achieied. Which of the following items is not measured as part of this monitoringe measuring or reiiew? A. Customer satsfacton B. Major non-conformites C. Problems D. Resource utlizaton
Aoswern C Question 10 Which statement below is not a purpose of Supplier Management procedures? A. That business transactons between all partes are recorded B. That informaton on the performance of all suppliers can be obseried and acted upon C. That it is made clear that the supplier cannot subcontract part of the deliiered seriices to the Seriice Proiider D. That the suppliers understand their obligaton to the Seriice Proiider
Aoswern C
TestWarrior.com
4
Questions And Answers PDF
Thank You for Trying Our Product Visit Our Site to Purchase the Full Set of Actual ISO20KF Exam Questions With Answers.
http://www.TestWarrior.com/ISO20KF-practice-exam.html We Also Provide Practice Exam Software That Simulates Real Exam Environment And Has Many Self-Assessment Features. Download Free Product Demo From:
Download Free Product Demo from: http://www.TestWarrior.com/ISO20KF-practice-exam.html
Check Out Our Customer Testimonials
TestWarrior.com
5