Questions And Answers PDF
BCS ITILF ITIL Foundation
Version: DEMO
http://www.TestWarrior.com/ITILF-practice-exam.html
FOR ITILF Candidates: We offer Two Products: 1st - We have Practice Tests Software with Actual Exam Questions 2nd - Questions and Answers in PDF Format. Try a Free DEMO of these Exam Products via below Link:
http://www.TestWarrior.com/ITILF-practice-exam.html
TestWarrior.com
1
Questions And Answers PDF
Question 1 Which role is responsible for carrying out the actiites of a process? A. Process owner B. Change manager C. Seriice manager D. Process practtoner
Aoswern D Question 2 Which process or functon is responsible for monitoring actiites and eients in the IT infrastructure? A. Seriice leiel management B. IT operatons management C. Capacity management D. Incident management
Aoswern B Question 3 Which of the following optons is a hierarchy that is used in knowledge management? A. Wisdom - Informaton - Data - Knowledge B. Data - Informaton - Knowledge - Wisdom C. Knowledge - Wisdom - Informaton - Data D. Informaton - Data - Knowledge - Wisdom
Aoswern B Question 4 At which stage of the seriice lifecycle should the processes necessary to operate a new seriice be defned? A. Seriice design: Design the processes B. Seriice strategy: Deielop the oferings C. Seriice transiton: Plan and prepare for deployment D. Seriice operaton: IT operatons management
TestWarrior.com
2
Questions And Answers PDF
Aoswern A Question 5 Why are public frameworks, such as 1TIL, atractie when compared to proprietary knowledge? A. Proprietary knowledge may be difcult to adopt, replicate or transfer since it is ofen undocumented B. Public frameworks are always cheaper to adopt C. Public frameworks are prescriptie and tell you exactly what to do D. Proprietary knowledge has been tested in a wide range of eniironments
Aoswern A Question 6 Which of the following is an objectie of business relatonship management? A. To identfy paterns of business actiity B. To ensure high leiels of customer satsfacton C. To secure funding to manage the proiision of seriices D. To ensure strategic plans for IT seriices exist
Aoswern B Question 7 The design of IT seriices requires the efectie and efcient use of "the four Ps". What are these four Ps? A. People, process, partners, performance B. Performance, process, products, plans C. People, process, products, partners D. People, products, plans, partners
Aoswern C Question 8 Which of the following BEST describes seriice strategies ialue to the business? A. Allows higher iolumes of successful change B. Reducton in unplanned costs through optmiied handling of seriice outages C. Reducton in the duraton and frequency of seriice outages D. Enabling the seriice proiider to haie a clear understanding of what leiels of seriice will make their customers successful
Aoswern D
TestWarrior.com
3
Questions And Answers PDF
Question 9 Which two processes will contribute MOST to enabling efectie problem detecton? A. Incident and fnancial management B. Change and release and deployment management C. Incident and eient management D. Knowledge and seriice leiel management
Aoswern C Question 10 Which of the following would be used to communicate a high leiel descripton of a major change that iniolied signifcant cost and risk to the organiiaton? A. Change proposal B. Change policy C. Seriice request D. Risk register
Aoswern A Question 11 Which of the following should be documented in an incident model? Details of the seriice leiel agreement (SLA) pertaining to the incident Chronological order of steps to resolie the incident  A. 1 only B. 2 only C. Both of the aboie D. Neither of the aboie
Aoswern B Question 12 Why is it important for seriice proiiders to understand paterns of business actiity (PBA)? A. PBA are based on organiiatonal roles and responsibilites B. IT seriice proiiders CANNOT schedule changes untl they understand PBA C. Demand for the seriices deliiered by seriice proiiders are directly infuenced by PBA D. Understanding PBA is the only way to enable accurate seriice leiel reportng
Aoswern C
TestWarrior.com
4
Questions And Answers PDF
Question 13 Which one of the following would NOT be defned as part of eiery process? A. Roles B. Inputs and outputs C. Functons D. Metrics
Aoswern C Question 14 Which process is responsible for recording the current details, status, interfaces and dependencies of all seriices that are being run or being prepared to run in the liie eniironment? A. Seriice leiel management B. Seriice catalogue management C. Demand management D. Seriice transiton
Aoswern B Question 15 A process owner has been identfed with an “I� in a RACI matrix. Which one of the following would be expected of them? A. Be accountable for the outcome of an actiity B. Perform an actiity C. Be kept up-to-date on the progress of an actiity D. Manage an actiity
Aoswern C
TestWarrior.com
5
Questions And Answers PDF
Thank You for Trying Our Product Visit Our Site to Purchase the Full Set of Actual ITILF Exam Questions With Answers.
http://www.TestWarrior.com/ITILF-practice-exam.html We Also Provide Practice Exam Software That Simulates Real Exam Environment And Has Many Self-Assessment Features. Download Free Product Demo From:
Download Free Product Demo from: http://www.TestWarrior.com/ITILF-practice-exam.html
Check Out Our Customer Testimonials
TestWarrior.com
6