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IBM M8010-238 IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1
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Version: 7.3 Question 1 IBM Sterling OM provides a single order repository that enables a user to modify, update or track all orders real-tme for what type of channel? A. Field Sales B. Retail Store C. Call Center D. Any combinaton of channels.
Aoswern D Explanatonn Referencen htpn::www.redbooks.ibm.com:redpieces:pdfs:redp4766.pdf (Page 5, table1)
Question 2 IBM Sterling CPQ has customers in many diferent vertcals. Which combinaton of vertcals refects most accurately, the CPQ customers? A. Manufacturing, High Tech, Communicaton:Media:Entertainment, LifeScience, and Educaton. B. Communicaton:Media:Entertainment: LifeScience, High Tech, Pharma, Consumer. C. LifeScience, Manufacturing, Constructon, Communicaton:Media:Entertainment: Consumer. D. Manufacturing, High Tech, Communicaton:Media:Entertainment: LifeScience, Consumer.
Aoswern A Explanatonn Referencen htpn::publib.boulder.ibm.com:infocenter:caas:v1r0:index.jsp?topic=%2Fcom.ibm.help.catalogmgm tconcepts.doc%2Fc_AssignCustomersToEnttlements.html (see the frst bulleted point on the page)
Question 3 IBM Sterling Confgurator can be integrated with other applicatons. What specifc characteristc makes it easy to accomplish such integratons? A. Confgurator engine design is based on open standards such as XML and JAV B. Confgurator engine has great performance and scalability characteristcs. C. Confgurator engine is a stateless engine. D. All of the above.
Aoswern B Explanatonn
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Referencen fpn::public.dhe.ibm.com:common:ssi:ecm:en://d03004usen://D030044SEE.PDF (page 2, table, frst row)
Question 4 The ability to have multple quotes assigned to a single opportunity enables sales people to ________________. A. fnd the optmal price point of a quote B. handle approvals of quotes C. make quote negotatons more efectve since alternatve quotes can be presented to a prospect D. Both A and B.
Aoswern D Question 5 How do today’s customers interact with a brand? A. Customers expect the brand to provide a seamless and consistent cross-channel experience. B. Customers expect a dedicated and independent system for each channel for more focused service. C. Customers are increasing using only a single channel for all their interactons. D. Eone of the above.
Aoswern A Explanatonn Referencen fpn::fp.sofware.ibm.com:sofware:solutons:soa:pdfs:FIEAL_Cross_channel_Commerce_brochur e.pdf (page 2, second paragraph, right column)
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