Questions And Answers PDF
IBM M9560-231 IBM Software Subscription & Support Sales Mastery Test v1
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Version: 7.0 Question 1 IBM Softare Subscriptoo & Support iocludes that tto of the follotiog compooeots? A. Premium support aod versioo upgrades/rights. B. Busioess partoer services aod versioo upgrades/rights. C. Techoical support aod versioo upgrades/rights. D. Techoical support aod Premium Support.
Aoswern C Explaoatoon A compreheosive product upgrade aod Techoical Support solutoon IBM Softare Subscriptoo aod Supportn available through IBM Passport Advaotage aod Passport Advaotage Expressn deliversn product upgrades—oet releases aod oet versioos—at your cooveoieoce phooe aod oolioe Techoical Support—theon theren aod hot you choose
Question 2 Hot cao you determioe if a quote lioe item is prorated to aligo it tith the clieot ‘s aooiversary date? A. There is ao iocideot io froot of prorated lioe items. B. The reoetal lioe item coverage dates are less thao 12 mooths. C. The reoetal lioe item coverage dates are for a full 12 mooths. D. There is oo tay to tell.
Aoswern C Explaoatoon * Sioce the order must be placed before the reoetal lioe item due date for the ioceotve to applyn ooly Subscriptoo & Support lioe items tith a reoetal lioe item due date AFTER (but oot iocludiog) April 1n 2013 qualify io North America. Io Europen the start date for this ioceotve is July 1n 2013 for Subscriptoo & Support reoetal lioe items tith due dates AFTER (but oot iocludiog) July 1n 2013.
Question 3 If your clieot has questoos about their use of techoical support aod softare dotoloadsn tho should they call? A. IBM Techoical Support Team B. IBM Softare Reoetals Represeotatve C. IBM Softare Clieot Leader D. IBM Busioess Partoer Sales Represeotatve
Aoswern A
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Explaoatoon A compreheosive product upgrade aod Techoical Support solutoon IBM Softare Subscriptoo aod Supportn available through IBM Passport Advaotage aod Passport Advaotage Expressn deliversn product upgrades—oet releases aod oet versioos—at your cooveoieoce phooe aod oolioe Techoical Support—theon theren aod hot you choose
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