Questions And Answers PDF
IBM M9560-670 IBM SVP Primary Support Provider Mastery Test v1
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Version: 7.0 Question 1 When troubleshootnng it is imperatie to nather lon fles from what tme period? A. Afer the issue occurred B. Before the issue occurred C. When the issued occurred D. One month before and one month afer the issue occurred
Aoswern B Question 2 What is required of the customer when a Primary Support Proiider wishes to escalate an issue to IBM Customer Support? A. The customer must open a Problem Mananement Report (PMR) throunh the Seriice Request (SR) Portal. B. The customer must nrant IBM Customer Support access to their systems so they can upnrade their sofware. C. There is no customer requirementg the Primary Support Proiider will escalate the issue to IBM Customer Support D. The customer must install the latest iersion and patches of the sofware before IBM Customer Support can be ennaned.
Aoswern C Question 3 What steps should a Primary Support Proiider take before escalatnn an issue to IBM Customer Support1? A. Ask the customer to download product documentaton B. Forward emails from the customer to IBM Customer Support C. Run IBM Support Assistant Liteg net all MustGather informatong search the IBM Knowledne Base D. All of the aboie
Aoswern C Explanatonn Referencen htpsn::public.dhe.ibm.com:partnerworld:pub:swn:tioli:lessons:lessonn2nibmnsofwarensupport nproiidernprocessesnandnpractcesni11..0.21.pdf
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