2019 Year in Review
Photo credit: Christine Regusa, communications operator
What's inside 4
Message from Chief Executive Officer
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Willie Paretti Dedication
♥ Our Community
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We
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Departmental News—Our Team Making a Difference
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Nurses Week—We
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Employee Awards & Recognitions—Bringing Home the Medal
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Anniversaries
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♥ Our Nurses
Marketing Highlights
If you’re going to live, leave a legacy. Make a mark on the world that can’t be erased.
Welcome! This past year, we lost a great champion and a dear friend to all of us here at Lakeview Regional. Willie Paretti was an integral part of our leadership team and served for 35 years as Chair of the Board of Trustees. She was a visionary and humble servant and leaves a legacy of care and compassion that will be profoundly missed. As you read through this 2019 Year in Review, you will see some of the things that Ms. Willie brought to our hospital community and things that are instilled in each of us forever. Maya Angelou once said, “If you’re going to live, leave a legacy. Make a mark on the world that can’t be erased.” As you live your life, have you thought about your own legacy? The impact you will leave on your family, your friends and community? Each day, all of you leave your mark on the world here at Lakeview. I could not be more proud of what you do for our patients and for each other.
Hiral Patel, CEO #LakeviewProud
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Photo above: Hiral Patel, CEO; Jennifer Schmidt, CNO; Scott Montgomery, COO and Jacques Guillot, CMO
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Willie Paretti Dedication This stained glass window is in loving memory of Ms. Willie Paretti who served as Board Chair for Lakeview Regional Medical Center from 1984-2019. Ms. Paretti had a tremendous impact on our hospital and our community. To memorialize her, we commissioned local New Orleans artist Ms. Ruth Goliwas to create three stained glass pieces in her honor. Each panel takes up to 6 months to produce. The middle panel is shown on the left and the other two panels will be installed soon. The piece has much significance and connection to Ms. Paretti’s life: ∙ The dove on the left panel (not shown) represents her first love, her husband Craig. ∙ Two doves on the right panel (not shown) represent her children Stacey and Craig Jr. ∙ The sun represents Don Petitpain, her ray of light and long time partner. ∙ Sunflowers and tulips were her favorite. - S even sunflowers represent her grandchildren Shelby,
Hadley, Larry, Landry, CJ, Mary and Trent.
- Thirty-five tulips represent each year of service as Board Chair.
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Willie Paretti Dedication
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Community events TULANE SURGERY NORTHSHORE CLINIC OPENING In January, we celebrated the opening of the Tulane Surgery Northshore clinic located in Lakeview Regional Medical Center. We are proud to offer Tulane transplant and bariatric services at this location.
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NATIONAL WEAR GO RED FOR WOMEN DAY This popular annual event raises awareness about heart disease in women.
AMERICAN HEART ASSOCIATION PROCLAMATION The proclamation was signed by St. Tammany Parish President Pat Brister—Northshore CEO’s were present.
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Community events MARTIN LUTHER KING PARADE Rosa Moses, director of education, and her husband Rev. Moses have been named the 2019 King and Queen for the Martin Luther King parade!
SIXTH ANNUAL GIRLS' HEALTH DAY The event included free health screenings and demonstrations by health and wellness professionals. The seminars incorporated the topics of girls' health issues, self esteem, healthy eating, fitness, puberty and changes to expect,
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RELAY FOR LIFE EVENT This annual communitybased fundraising event is for the American Cancer Society and other cancer related institutions, societies and associations.
ways to prevent bullying, social media/internet safety and a robotic surgery activity. The event was a success with 148 girls, 105 moms and 22 vendors in attendance.
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Community events
FIREFIGHTER CANCER FUND EVENT Thanks to Greg Charrier from the ER for organizing the event for a great cause! Congratulations to Kevin Ayestas and the Med Surg team for winning 1st place for the cook-off.
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NATIONAL GUARD & RESERVES AWARD CEREMONY Congratulations to our team members who received awards from the National Guard & Reserves! Jennifer Schmidt, CNO, received The Above & Beyond award and 19-year employees Daphne Guidry, Critical Care, ICU and Mirtha Poulliard, director, patient services received The Patriot Award. In addition to individual staff awards, Lakeview was presented with the Pro Patria award which recognizes employer support of National Guard and Reserve employees. Thank you to Joel O’Connor for the nomination of our team, our hospital, and ultimately for your service to our country. LRMC 2019 Year in Review
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Community events
AUTISM FAMILY WALK & FUN DAY
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AMERICAN HEART ASSOCIATION WALK
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Community events
LOPA FLAG RAISING & BUTTERFLY RELEASE CEREMONY
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MENTAL HEALTH AWARENESS MONTH Why care about mental health month? Because 1 in 5 adults in the United States lives with a mental health condition, according to National Alliance on Mental Illness.
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Community events ALZHEIMER’S WALK
FOURTH OF JULY Mandeville Lakefront sponsorship event
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Community events CHICK-FIL-A SURPRISED OUR EMPLOYEES WITH LUNCH
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Community events
HAVING A BLAST DURING UNITED CANCER FUND #DanceorDonateChallenge!
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LAKEVIEW STANDS WITH MANDEVILLE PD & ALL FIRST RESPONDERS Paying our respects to fallen Hero and Officer, Captain Vincent Liberto.
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Community events HABITAT FOR HUMANITY, WOMEN BUILD
BOO FEST This year was the first time in 10 years Boo Fest was cancelled due to a windstorm.
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ST. TAMMANY OUTREACH FOR THE PREVENTION OF SUICIDE 5K - STOPS
PINK TU-TU WALK FOR PROFESSIONAL WOMEN OF ST. TAMMANY
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Community events FRANCO’S HEALTH FAIR IN HONOR OF AMERICAN HEROES WEEK FOR VETERAN’S AND THEIR FAMILIES
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Community events LION’S CLUB FIRST ANNUAL HEALTH FAIR
STONE CREEK DONATED STUFFED ANIMALS FOR PEDIATRICS DURING THE HOLIDAYS.
COVINGTON ELEMENTARY CHOIR PERFORMED CHRISTMAS CAROLS IN OUR LOBBY.
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ST. TAMMANY PROJECT CHRISTMAS TOY & GIFT DRIVE
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Community events SECOND ANNUAL YOUR SANTA BREAKFAST TO BENEFIT THE YOUTH SERVICE BUREAU
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departmental news ADMINISTRATION #LAKEVIEWPROUD NOMINEES
Dr. Elizabeth Lindsay
Wendi Michot
Charleine Muller 34
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Chrisha Peters
Sherry Baker
Whitney Houpy
Brittany Kimble
Drew Kennedy
Lashonda Peters
Andre Wilson
Mimi Cimino
Gayle Populis
Melanie Norris
Lorraine Lewis LRMC 2019 Year in Review
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departmental news ADMINISTRATION #LAKEVIEWPROUD Mel Lagarde, MidAmerica Division President Sam Hazen, CEO of HCA with Hiral Patel
Marc Junot was promoted as Lakeview’s new associate administrator. Marc’s new role has him leading our heart and vascular service line while gaining exposure to hospital operations and business development. Local businessman John Donahue, III was named new chairman of Lakeview’s board of trustees and appointed to Tulane Health System board.
Patty Still and Mel Lagarde
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◉ ◉
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departmental news
ADMINISTRATION Christmas party at Hiral's. ACCOUNTING • Our team feels fortunate to be a part of the amazing team at Lakeview. The friendly smiles, caring hearts and amazing patient care make Lakeview a place we are proud to come to every day. • Our team consists of Angela, Elisabeth, Sherry and Jennifer, with a combined 22 years at Lakeview. • Successfully completed several internal and external audits with positive results. Photos above: Hiral's Christmas Party
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ADMITTING
CATH LAB
• Veronica Page was honored with the
• Our team pictured below.
Good Neighbor award that is voted on by her peers. The award was established to honor individuals who demonstrate the high standards for excellent citizenship. BEHAVIORAL HEALTH • Deb Moran was hired as new clinical manager. • Elizabeth Miller received her psychiatric
• Celebrated the birth of Kevin Vannoy’s daughter, Isla. • Celebrated the retirement of Ms. Eleanor Hutzler after 30+ years with HCA. • I nserted hundredth Impella and remain the fastest implanters on the north shore. • Did you know our STEMI door to balloon is under 90 minutes 100% of the time?
nurse board certification. • Geralyn Barnett became a grand mere to a beautiful granddaughter. CARE ASSURE
Photos left, top to bottom: Veronica Page, Admitting; Elizabeth Miller, Behavioral Health; Geralyn Barnett, Behavioral Health; Lizette Alvarado, Care Assure Photo below: Cath Lab Team
• Congratulations to Lizette Alvarado for being promoted to a care assure RN navigator! Care Assure is Lakeview’s commitment to excellence in followup care during the transition from the hospital back into the community by providing personal attention and care delivered by nursing professionals. CASE MANAGEMENT, CDI & SOCIAL WORK • Gina Sance’s son, Dalton, joined the Marines • Debbie Reiderer and Jill Chapoton both are certified CPI instructors and will be teaching FLEX classes in 2020.
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departmental news CLINICAL INFORMATICS • Rolled out iMobile technology that allows the entire care team to view
the opportunity to showcase our facility. • Registering for classes such as
patient information and improve
ACLS, BLS, PALS, and others were
communication.
made simple through a registration process on HealthStream.
EDUCATION • Did you know the education
and skills validation course
department oversees 34 Student
was launched to nursing staff
Affiliation Agreements with
throughout the facility. The
Colleges and Universities? These
objective of the course was to
student affiliation agreements
allow staff hands-on training with
bring students from multiple
equipment and practicing of skills
disciplines into Lakeview for
necessary to participate in a code.
clinical rotations and enable us
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• The code blue management
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•T he clinical ladder nurse advancement program awarded the most recipients ever in 2019. We awarded 41 Level IV and 16 Level V for a total of 57 participants. •C ommunity programs include the sudden impact program, BLS, BLS for friends and family, and safe sitter, among others. •R osa Moses retired after 38 years of service. Photo below: iMobile; Rosa Moses' retirement
• Kelly Engerran was promoted
• A patient stopped by to thank
to director of education and
Dr. Julie Lawrence for the
completed her Masters in
phenomenal care he received.
Nursing Education degree.
• Katie Cook was accepted into
ENVIRONMENTAL SERVICES
the HCA director development
• The team achieved the highest
her success and look forward to
cleanliness scores in hospital history—looking forward to a bright and shiny future!
program—we are so proud of her future accomplishments! • Finalist for HCA unit of distinction award.
ER • Our ER is prepared to take care of our senior community, from the physical environment to the
Photos right: Kelly Engerran; Dr. Julie Lawrence with ER patient
specialized team.
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departmental news FOOD & NUTRITION • Hired Adam Istre as new food and nutrition director. • Congratulations to Isaiah Boudreaux on his graduation! Our CEO, Hiral, met him at his last job, was impressed with his professionalism and welcomed him to the Lakeview family. Isaiah now works in our food and nutrition department, has enrolled in college, and has an incredibly bright future ahead! • Celebrated food and nutrition week. • Most improved for employee engagement score. • Implemented more variety of food and beverages throughout the hospital. • Hiral serving lunch with the food and nutrition team. GUEST SERVICES (PBX & Central Scheduling) • “How can we help you?” is the new motto. We are here for you and our customers. • Changed signage—PBX is now called Guest Services. • Employee engagement scores increased to 96% from 88% the previous year. HEALTH INFORMATION MANAGEMENT • Recognized Pamela Hodge, HIM specialist who has worked in our department for 18 years and she diligently ensures that all charts are completed on a timely basis. She is knowledgeable in all aspects of the department and assists in preparing charts for scanning to HPF, training new providers, collecting subpoenas/ authorizations for release of information, and assists in working multiple queues for timely billing of accounts. • HIM met the medical records delinquency rate metric and is proud to have the lowest delinquency rate in the division which is a direct result of our wonderful Medical Staff, CMO, and HIM, CDI, and CPOE teams who work hard to ensure that medical records are completed timely and accurately. • Winner of employee Mardi Gras float and pumpkin contests. (Photos located under the voice committee section.) Photos left: Hiral with Isaiah Boudreaux Celebrating Food and Nutrition Week Hiral with Food and Nutrition team 44
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Guest Services/PBX & Scheduling team
HUMAN RESOURCES •T ulane Health System, which includes Tulane Medical Center, Tulane Lakeside Hospital and Lakeview Regional Medical Center, was named a 2019 Top Workplace by The Advocate/ Times-Picayune. This is two years in a row for Lakeview! “This recognition is a true representation of our strong culture of family and trust,” said Hiral Patel, Lakeview Regional Medical Center’s CEO. “It honors our team’s commitment and dedication to providing the highest quality of care for each and every patient. And that commitment shows across all our departments and facilities.” •H osted a meet and greet for our new leaders! Kerry Williams, Med/Surg Manager; Kim LeBaron, Director of Pharmacy; Stacey O’Connell, CFO; Lisa Gutierrez, Director of Supply Chain; and Lindsey Brickeen, Director of Case Management. •A lisha Kennedy was promoted to employee health coordinator. •R olled out a new supervisor development program. Graduates included: Gail Guidry
Bryan Daley
Ana Scheuermann
Corey Penedo
Lauri Vilardo
Melanie Norris
Mimi Cimino
Chris Jackson
Desiree Wright
Melanie Tabor
Ashley Mendelson
Heather Rietschel
Photos right: Kim Melvin, Chris Atkinson and Tiche Bodet Kerry William—Med/Surg Manager, Kim LeBaron—Pharmacy Director, Stacey O'Connell—CFO, Lisa Gutierrez—Director of Supply Chain, Lindsey Brickeen—Director of Case Management Corey Penedo—Supervisor program Desiree Wright—Supervisor program Laurie Vilardo and Bryan Daley—Supervisor program Melanie Norris—Supervisor program
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departmental news
•H ospital Week celebrations Raffle Winners Ann Galloway Darlene Leach Andre Wilson Winnie Hernandez
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• Pancake breakfast (photos opposite)
• Friday fun day (photos following two pages)
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departmental news • Employee barbeque celebration
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departmental news • Fun fitness day
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• Employee engagement celebration - Ranked #2 in our division and celebrated Italian style!
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departmental news • Celebrating the season and showing appreciation to our team
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departmental news •M anagers and Directors team building over paint!
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departmental news ICU/SCU • Cathy Billings celebrated 40 years of service. • Hosted a fundraiser for American Heart Association. • New GE bedside monitors with nurse friendly Meditech interface for Vital Signs. • New ultrasound machine for rapid assessments and line placements and new beds in ICU. • Melanie Norris, Corey Penedo, Melanie Tabor and Chris Jackson were promoted to clinical supervisor roles. • Hosted Christmas staff appreciation with cookies and hot chocolate. • Patient Care Tech appreciation. • SCU painting party. We welcomed 9 babies to the world from SCU and ICU teams • Kim Falcon had a baby girl, Addilyn. • Katherine Bass had a baby boy, Samuel. • Brittany Jacob had a baby girl, Mayme. • Katie West had a baby boy, Elliot. • Jennifer Mosbey had a baby boy, Benjamin. • Christelle Tchonta had a baby girl, Gabriela. • Amber Delasalle had a baby boy, Ethan.
Photos left: Cathy Billings celebration; American Heart Association fundraiser; Christmas staff appreciation; Patient Care Tech appreciation; SCU painting party.
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INFORMATION TECHNOLOGY • iMobile: Nurse and support staff
• Joan Rice enrolled in ModelNetics
now use iPhones to communicate
course and is the proud mother of
with patients and with each other.
Travis, who began his 3rd year in
• PC in wall cabinet pilot: Proof of concept to use PCs in inpatient
medical school. • Sue Casey was promoted
rooms in wall cabinets as opposed
to senior provider solutions
to PCs on carts; precursor to
specialist—oversees NOLA Zone
current project to install wall
(Lakeview, Garden Park, Tulane)
cabinet PCs and remove Med
provider support team.
Carts from Inpatient areas. • Computrition: Food and nutrition programs to input patient diet orders from iPads and new Point of Sale system/register for the cafeteria. • Welch-Allyn to CPN interface: System that allows vital signs taken from Welch-Allyn vital machines to transmit directly into 3rd floor perinatal system. • Tulane Health System Nurse Access: Allows nurses to work at
• Doug French gained a daughterin-law as his son was married. • John Price added two more grandchildren to his growing family. • Al Heine became a grandfather (again) with the birth of Benton Heine. • Noah Cockfield achieved a degree in masters of business administration in information technology management.
any of the 3 Tulane Health System campuses with same access in Meditech. • Swiss Log Tube System: System of tubes that caregivers can access to send patient meds and labs to/ from Pharmacy and Laboratory. • CMI to EDM interface: Allows ED staff to send patient cardiac vital signs directly into Meditech, replacing manual entry.
Photos above: Kim Falcon's daughter, Addilyn; Katherine Bass' son, Samuel; Brittany Jacob's daughter, Mayme; Katie West's son, Elliot; Jennifer Mosbey's son, Benjamin; Christelle Tchonta's daughter, Gabriela; Amber Delasalle's son, Ethan
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departmental news LAB • Lauren Romano gave birth to a baby boy. • New Services Added: • ROM (rupture of membrane) - rapid test to identify early membrane rupture for expectant moms. • Heparin Xa - more accurate testing method for patients on certain heparin blood thinners. • TEG Analyzer - global coagulation profile that aids physicians in identifying the cause of bleeding and the best course of action for treatment. • Achieved and maintained the division goal for blood utilization/ blood transfusion. • Turn-around time for lab tests ordered through the emergency room averaged 21 minutes once received in the lab. • Successfully completed our American association of blood banks inspection. • Renewed joint commission accreditation. • Rolled out the lab stewardship committee. The committee originated at corporate and exists to assure the appropriate utilization of laboratory testing. • Celebrated Lab Week. MEDICAL STAFF • Kelly Heriard, credentialing coordinator, earned certified provider credentialing specialist (CPCS) and celebrated 20 years of service.
Left, top three photos: Celebrating Lab Week Last photo: Kelly Heriard with Hiral Patel
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WE
♥ OUR DOCTORS! Doctors Week Celebration
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departmental news • Enjoying escape room event. (Photo above) • Physician holiday party. (Photos right and opposite page)
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departmental news MED SURG & TELEMETRY • Kim Buky successfully completed LPN & passed board testing. • Allison Hellman’s baby shower. • Kerry Williams hired as med surg manager.
• Completed: - Phase I of the endoscopy and outpatient expansion project - over 6000 work orders - ER parking lot expansion - new physicians parking lot - concrete embankment project for retention ponds
• Celebrated Kerry William’s birthday. • Med surg team celebrating excellent patient satisfaction scores. • Mary-Kay Robinson achieved PCCN—progressive care
Photos opposite: Med Surg & Telemetry Photos below: Omega Concierge; Kim LeBaron, Director of Pharmacy; Pharmacy Green Party; Plant Operations
nursing adult. • Celebrating nursing assistants’ week. • Working skills lab fair. • Jennifer Aldana baby shower. OMEGA CONCIERGE • Welcomed Aaron Richie to our team as the new courier. • Courier drove 26K miles and made 6,500 runs. • Concierge Jeanne Rovira visited and offered concierge services to over 6,500 patients and provided over 550 concierge services to our dedicated staff. • Robert Barreiro has been supporting plant operations as a hospital painter. PHARMACY • Kim LeBaron was hired as the new pharmacy director. • Celebrated green themed party for achieving the overall goal of 75% for the eight clinical pharmacy metrics. • Kim LeBaron welcomed a new baby girl and Tran Nguyen added another bouncing baby boy to his family. • Megan Mariakis was promoted to chief pharmacy technician. • Leon Dion achieved successful completion of the National Pharmacy Technician Association’s Sterile Products certification course. PLANT OPERATIONS • Installed hospital wide pneumatic tube system and new LED parking lot lights. • Resurfaced ER access road. LRMC 2019 Year in Review
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Nurse Practice Council ACCOMPLISHMENTS • Code Blue class and skills lab. • Standardization and labeling of code carts facility-wide. • Added needed equipment to code carts: - Stethoscopes
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- Stools - Manual Blood Pressure cuffs • Nurse Practice Council Website created with email suggestion box. • Larger alcohol swabs restocked.
•2 nd bracket for suction installed in all inpatient rooms.
- new visitor chairs - new patient high back chairs
•R evised linen issues processing and delivery.
• Expanded Hospital wide practice council to include unit based councils.
•B ard IV conversion (closed system).
• ER practice council: - Denture cups - Added 3 new walkers - EKG scanner - Magnifying glasses
• New stretchers in OPS. • Patient room furniture: - new overbed tables
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departmental news
Voice Committee Leaders;
VOICE COMMITTEE • The purpose of the committee is to provide a process through which employees can voice concerns, promote workplace improvement,
celebration with a box float competition. HIM department won first place. • 2nd Annual Spring Cupcake Contest
and provide input into decisions
raised $394 for Hope Fund. Most
that affect them by advising
Creative Cupcakes - Cath Lab.
management of their ideas and suggestions for improvement. • Voice committee advisory leadership positions; Alisha Kennedy, Chairperson; Anne Camp, Co-Chair; and Erica Zumo, Secretary.
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• Krewe du View Mardi Gras
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• Rolled out a new wellness program that included yoga and Zumba offered to all employees. • Tailgating event raised $450 for the HCA Hope Fund!
• Pumpkin Decorating Contest - Employee Choice, Outpatient Surgery - Most Creative, HIM - Medical Records
Photos above: Voice Committee Box Float HIM Winner; Krewe du View Mardi Gras Celebration; Voice Committee cupcake winner—Cath Lab; Voice Committee cupcake participants; Tailgating; Employee Choice, Outpatient Surgery; Most Creative, HIM—Medical Records
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departmental news PSG-PHYSICIAN SERVICE GROUP
• Dr. David Kaplan offered a new
• Tiffany Boyce presented to Mele
• Hosted successful annual retreat.
innovative procedure called TCAR
Printing employees about keeping
to treat carotid artery disease.
joints healthy.
• Tiffanie Boyce joined orthopedic
Joseph Wilder, a 76-year-old
surgeon Dr. Lance Wehrly as an
Mississippi resident was considered
orthopedic physician assistant
too risky for traditional surgery but
and will treat a wide range of
Dr. Kaplan and the TCAR procedure
orthopedic conditions.
proved to be “so easy” with a
• Hired board certified vascular surgeon Dr. Ali Khoobehi. • Hired Dr. Victor Mejia, Cardiologist and Nathan Freeman, PA for Bogalusa clinic. • Dr. John Breaux, in a medical first, performed four different procedures in a single operation and saved the life of a Mississippi man. The story was picked up by national and local news. • Dr. Christina McKinley was
“much faster” recovery. • Jeanne Shasteen was promoted to practice manager at Covington clinic location. • Dr. Martha Carr spoke at the Professional Women of St. Tammany luncheon about women’s heart health. • Dr. Christina McKinley presented to Globalstar employees. • Dr. Frank Arena presented to Chevron employees about stress
interviewed on FOX TV news
management and how it affects our
promoting Girls' Health Day.
heart health and what we can do to control it.
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• Dr. Frank Arena was voted Readers’ Choice Winner in cardiology in The Edge magazine. • Dr. Adriana Nagy was selected as a “Women in Medicine” honoree by the American Heart Association for her outstanding dedication to improving health. • Dr. Brandee Davis voted Northshore's Best Doctor and Best Internist by readers of Sophisticated Woman. • Dr. Frank Arena was interviewed on FOX news about cholesterol.
Photos top row: Annual Retreat 2nd row: Tiffanie Boyce; Dr. Ali Khoobehi; Dr. Victor Mejia; Nathan Freeman, PA; Dr. John Breaux in the news; Dr. David Kaplan & patient Joseph Wilder 3rd row: Dr. Martha Carr - Professional Women of St. Tammany luncheon; Dr. Frank Arena with Chevron employees 4th row: Dr. Adriana Nagy honored; Dr. Arena voted readers' choice in Cardiology; Dr. Davis voted Best Internist
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departmental news QUALITY •G et with the Guidelines-Stroke GOLD PLUS with Honor Roll achievement award. •C ongratulations Dr. Eppie Labiche for earning a Doctorate degree in nursing practice. • Marie Fuselier retired after 30 years of service and now she is an award winning stay at home talented quilter. • Gretchen Brower transitioned from PRN to full time position as heart registry nurse abstractor. • Jessie Clement hired as new stroke coordinator. • Wendy Pierre, multi talented background in utilization and quality management, accepted PRN position. • Nancy Thomas traveled to Yellowstone Park with family for another worldly experience! • Dana Adams’ quantity doesn’t equal quality. She continues PRN several hours a week keeping the team on track with abstraction. • Karen King, sepsis coordinator, continues the journey towards achieving excellence for sepsis benchmarks, working on those processes to improve early recognition and treatment. She had a great family Thanksgiving in New York City with Counselor-at-Law Cody King! • Kelo Landry successfully recertified in infection prevention. RADIOLOGY • Achieved the highest employee engagement award. • The following employees are enrolled in or completed these educational programs: Tim Rogers, MHA; Devin Michaud MB; Anita Nolan MBA; Justin Grijalva MBA; Kevin Freeman Information Technology and Steve Heck Master of Science. • Employees participated in the following community events: STOPS run, pink tutu run, heart walk, alzheimer's walk, autism fair, NAMI walk and boofest. • Cassandra Butler adopted baby Kennedi. • Added new nuclear medicine room.
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Photos from the top: Get with the Guidelines - Stroke Gold Plus award; Dr. Eppie Labiche DNP; Marie Fuselier retirement Radiology Accreditation; Cassandra Butler's daughter, Kennedi
REHABILITATION SERVICES AND CARDIAC REHABILITATION • Celebrating occupational therapy month. • Heather Rietschel, successful rehab patient testimonial for her stroke patient. • Recognition of down syndrome month, Heather Palazzo and Ann Boucher with patient Ben. • Samantha Pierce, occupational therapist, and Angie Duffy, administrative assistant, joined the rehab team. • Heather Rietschel successfully completed the supervisor development program. • Strong representation in several hospital and community events, such as girls’ health day, autism walk, and kicking parkinson’s.
• Were unable to defend its title as
• Went live with a new
BooFest champs because of the
outpatient therapy online rehab
storm that rained us out, but look
documentation system called
forward to scaring everyone again
ReDoc xFit.
in 2020. • The speech therapy department obtained a VitalStim Plus device to use in the treatment of patients with swallowing difficulties. The new device provides electrical
Photos from the top: Occupational Therapy; Heather Rietschel with successful rehab stroke patient; Heather Palazzo with patient Ben; Heather Palazzo and Ann Boucher with Ben
stimulation to swallowing musculature and also provides the patient with biofeedback throughout the course of their treatment. LRMC 2019 Year in Review
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departmental news RESPIRATORY & CARDIOLOGY • John Blender and Melissa Smith earned tobacco treatment specialist certifications. • Kari Hunt joined NICU transport team. • Purchased three MetaNeb Systems. The system combines lung expansion, secretion clearance, and aerosol delivery into a single integrated therapy session that reduces patient length of stay by 1.4 days. The smoking cessation program continues to grow with a current class of 15 patients. Completed extensive training to perform bedside bronchoscopies. • Cardiology focuses on providing the highest quality of care by implementing monthly ECHO audits that include advanced scanning. The team provides 4-D imaging and strain which provides the cardiologist with highresolution imaging. • Alvin Rogers and Micah King working on NICU transport. • Alvin Rogers and Vanessa Nola celebrating #LakeviewProud. • Alvin Rogers' birthday celebration.
• Taking extra care of their equipment. SALES • Coordinated a patient reunite event. • Jack Mehan hosted the 1st Annual HCA EMS Leadership Summit and EMS World Expo in New Orleans. Speakers from across HCA presented on growth focused topics directly related to the prehospital industry. Best practices were shared and all attendees left with updated strategies for overcoming challenges and developing better relationships with our EMS partners. The guests also visited the site of the Hard Rock Hotel crane collapse where they met the Methodist Hospital service dog team who was there to provide much needed K9 therapy to victims and first responders. • Jack Mehan launched the EMS challenge coin program which recognizes EMS partners for their quick actions in the field that make an impact on patient care prior to arrival at the hospital ER. Each coin is an individually numbered keepsake for the recipient.
• Hosted a successful third annual respiratory symposium.
Photos right: Alvin Rogers & Micah King on NICU transport; Alvin's birthday; Alvin & Vanessa; Chloe Sheridan & Allie Smith keeping things clean Photos opposite: Sales EMS Expo; Patient Gail Core Reunion; Gail Core with Dr. Nugent; EMS Challenge Coin Program
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departmental news SUPPLY CHAIN • Celebrated national supply chain
• Celebrating Dee Turgeau's 25th anniversary with Lakeview.
week with this great group of
• Celebrated Patrick Moore's
hard working team members.
promotion to another HCA
• Allison Gunter transferred from HIM to supply chain cath
hospital. • Tiffani Landry, Shana Bounds
OUTPATIENT SURGERY •O PS & Endo inservice dinner at Forks & Corks. •C heryl Rushton, Lupita Sorensen & Laurie Vilardo earned CAPA certification (Certified Ambulatory
lab manager. She is doing a
and Becky Buras at HCA robotics
Perianesthesia Nurse). CAPA,
phenomenal job producing
seminar.
a specialty certification for
cost savings for the facility and keeping the supplies well stocked and organized. SURGERY • Employee of the month, Dee Turgeau.
• Tiffani Landry earned CNOR certification. • Unit of distinction honorable mention award.
outpatient surgery nurses caring for patients in the preanesthesia phase, day of surgery/procedure, postanesthesia phase 2, and/or extended care phases of surgery.
• Courtney Kleeb was hired as the new director of surgery.
Photos opposite page: Employee of the month, Dee Turgeau; Dee Turgeau and Hiral Patel; Dee Turgeau's 25th anniversary; Patrick Moore's promotion; Tiffani Landry, Shana Bounds and Becky Buras at HCA robotics seminar; Surgery; Courtney Kleeb new director of surgery Photos below: OPS and Endo at Forks n Corks; Cheryl Rushton, Lupita Sorensen & Laurie Vilardo
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departmental news TRAUMA • Provided health and safety to St. Paul's students and faculty by offering Stop-the-Bleed and CPR workshops to all of the students and faculty. • Instructed our IT department how to stop the bleeding and CPR. • Submitted poster presentations for the Trauma Center Associations of America abstract and title: Improving the circle of healthcare by utilizing community outreach with the stop the bleed program and instituting evidence based falls prevention program demonstrates cognitive restructuring results regarding falls in the community for the geriatric population. Impact on the care of the trauma patient by changing activation criteria for fall from heights from greater than twenty feet to greater than or equal to ten feet
• Earned #1 in HCA & division for trauma program. • Conducted 12 Sudden Impact courses and participated in mock crash, performed EMS education for Mandeville and Lacombe fire departments, presented matter of balance classes throughout the year, and mass casualty triage education at LERN education day. • In order to increase trauma team performance we have conducted four level one trauma drills—thank you to all of the teams that are involved! Photos above: St. Paul's school stop the bleed trainers; Trauma Team teaching IT
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LRMC 2019 Year in Review
Above: Trauma drills
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departmental news VOLUNTEER AUXILIARY • Addie Lambert, Special Olympics winner. • Hosted annual volunteer
donated a total of $407,245 to over 45 different local charities. • Installed new board members:
and Lorraine Lewis • 10 years of service: Addie Lambert,
appreciation luncheon honoring
Penny Eiffert, Treasurer
Bette Thibodeaux, Margaret Pegg
73 devoted volunteers who have
Viola Dickson, Secretary
and Jane Jahncke (not pictured)
worked a total of 20,746 hours.
Antoinette Weatherly, Vice President
This year the auxiliary donated
Kathy Gibbs, President
$18,204 to local charities. In the
Jerry Lambert, Past President
past 15 years, the auxiliary has
Henry Markel, Parliamentarian
Photos this page, top row: Addie Lambert; 2019 Board; Jerry Lambert and Lorrain Lewis Bottom row: Addie Lambert, Bette Thibodeaux and Margaret Pegg; Charities; New volunteers
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• 15 years of service: Jerry Lambert
LRMC 2019 Year in Review
• Charities • New volunteers
• We had 24 dedicated junior volunteers
Mia Treeby
Nicholas Talamo
(Not pictured):
Nicole Talamo
Sabrina Stone
Jacob Ehrlicher
Ashley Taylor
Hannah Eiselen
Kennedy Flauss
Gabi Treadway
Madison Cacioppo
Lauren Hillburn
Hailly Waterhouse
Christian Kennedy
Cadence Jackson
Top hours worked:
Emory Powell
Kylie Kieff
Maggie Pierson
Yunnie Lam
Joyce Zhen
Sarah Morella
Elisa Di Stanislao
Jake Romig
Precious Amiewalan
Mason Scariano
that worked a total of 734 hours:
Christian Kennedy 42 hours Precious Amiewalan 65 hours Cadence Jackson 90 hours (not pictured) • Christmas breakfast
Photos this page, top row: Junior volunteers: Sabrina Stone, Hannah Eiselen, Madison Cacioppo, Christian Kennedy, Emory Powell, Maggie Pierson, Joyce Zhen, Elisa Di Stanislao, Precious Amiewalan, Mia Treeby; Top hour volunteers Christian Kennedy and Precious Amiewalan; Christmas breakfast Bottom row: Christmas breakfast
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departmental news
Photos above: Baby friendly designation; New employee communication board in Labor & Delivery
WOMEN'S & CHILDREN’S SERVICES • Earned "Baby Friendly" Designation. • Labor & Delivery created a new employee communication board. • Janet Davies, Christina Cobb, Lisa Strain, Lisa Gennaro, Dawn Vamos, Jodie Baker, Heather Jaet-Simon earned electronic fetal monitoring certification. • Lisa Strain, Winnie Hernandez, Jennifer Stevens and Brandi GalianoIn earned obstetric certifications.
• Ann Mayer, Ashley Carlin, Sandy
•C indy Creel, Melissa Sheridan
Kinkaid, Rosie Costanza and
and Kristen Johnson became
Nina Dean earned maternal
international board certified
newborn certifications.
lactation consultants.
• Lauren Acquistapace, Kristi
•C athy Williams had her first
Comeaux, Karen D’Antonio and
grandchild and will be retiring
Gayle Populis became certified
April 4, 2020 after 35 years of
lactation counselors.
nursing.
• Leslie Badeaux, Melissa
•T ina Faciane was promoted
Sheridan, Felicia Baham, Elisha
to administrative assistant for
Voiselle and Laura Walker
women's and children's services.
earned neonatal intensive care certifications.
• Kim Villars was promoted to perinatal educator for Lakeview and Lakeside campuses.
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LRMC 2019 Year in Review
WE
♥ OUR NURSES!
2019 Nurses Week Celebration - Fiesta
LRMC 2019 Year in Review
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WE
♥ OUR NURSES!
2019 Nurses Week Celebration - Candy & Ice Cream
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LRMC 2019 Year in Review
LRMC 2019 Year in Review
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LRMC 2019 Year in Review
Awards & Recognitions Nursing Week Awards: • Excellence in clinical practice: Cheryl Rushton, outpatient surgery • Charge nurse of the year: Bryan Daley, telemetry • Preceptor of the year: Linda Hudson, endoscopy • Mentor of the year: Laurie Vilardo, outpatient surgery • Rookie of the year: Leigha Keaton • Patient care assistant of the year: Sherry Baker • Unit service coordinator of the year: Wendi Keys, Emergency Room • Partners in Caring: Desiree Wright, EVS
DAISY Awards: • Joel O’Connor, RN—ICU • Brittany Kimble, RN—ER • Katherine Ferguson, RN—Behavioral Health • Leslie Goertz, RN—SCU
Awards & Recognitions • Frist Humanitarian Award: Karen Callaway
Photos top left: Laurie Vilardo—OP Surgery, Linda Hudson—Endo, and Cheryl Rushton— OP Surgery; Cheryl Rushton; Joel O'Connor and team 2nd row: Bryan Daley; Linda Hudson; DAISY winners 3rd row: Lauire Vilardo; Leigha Keaton; Sherry Baker; Brittany Kimble; Katherine Ferguson 4th row: Wendi Keys; Desiree Wright; Karen Callaway
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Awards & Recognitions Awards & Recognitions (continued) • Clinical Ladder recipients (Photos below) • LakeviewProud Award recipients (Photos opposite)
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LRMC 2019 Year in Review
#LAKEVIEWPROUD AWARDS
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years of service 40 YEARS Catherine Billings—ICU
Dawne Hunter—MRI
Janet Davies—Labor and Delivery
Carla James—Telemetry Jack Martin Jr—Nuclear Medicine
30 YEARS
Alison Niemi—Emergency Services
Randall Patterson—Cardiac Catheterization Lab
Jennifer O'Quinn—Obstetrics/Peds
25 YEARS Theresa Day—Surgery Deborah Riederer—Social Services Michelle Salzer—Outpatient Surgery Rebecca Stelz—Med Surg Dolores Turgeau—Surgery Christy Wildey—Obstetrics/Peds 20 YEARS Leslie Badeaux—Neonatal Intensive Care Stephen Heck—CT Scan Wendi Michot—Utilization Review Charlotte Prim—Labor and Delivery Timothy Rogers—Radiology
Denise Richards—Cardiac Catheterization Lab Lauren Romano—Laboratory Stacie Starns—Surgery Jeanne Tinker—Med Surg John Walters Jr—Respiratory Therapy 5 YEARS Cheryl Blanc—Laboratory Geralyn Barnett—Geri Psych Angela Bohne—Food and Nutrition Services Joanna Bowles—Pharmacy Shanette Brumfield—Obstetrics/Peds Katie Clemons—Nuclear Medicine Angela Creel—Accounting
15 YEARS
Aurelie Currenti—Emergency Services
Cassandra Butler—Radiology
Amber Delasalle—SCU
Rosie Costanza—Obstetrics/Peds
Hamilton Dolese Jr—Plant Operations
Denise Gonsior—Outpatient Cardiac Imaging
Regina Duncan—Tele Monitoring
Valerie Gullang—Physical Therapy
Charles Engeron III—Plant Operations
Lisa Marbury—Radiology
Terry Fehn—Surgery
Sher Roberts—Med Surg
Alycia Fry—Electrocardiography Unit
Melanie Tabor—SCU2
Latashia Hampton-Jones—Geri Psych
10 YEARS Sonya Allen—Laboratory Anna Blanchard—Physical Therapy Diane Bryant—CPOE Support Madeline Carbon—PBX Lauren Carollo—Emergency Services Jill Chapoton—Social Services Martin Descant—Radiology Bridget Foley—NICU NNP Christopher Gervais—MRI Loretta Glasper—Outpatient Surgery Lisa Gust—Physical Therapy Charrisa Henley—Pharmacy
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Malinda Pittman—Emergency Services
LRMC 2019 Year in Review
Jennifer Jefferson—Laboratory Cylisa Jenkins—Sitters Ashley Mendelson—Emergency Services Brandy Parker—Physical Therapy Phyllis Portier—Environmental Services Mary Rafferty—Geri Psych Anna Riederer—Laboratory Stephanie Taylor—Emergency Services Lisa Trevino—Ultrasound Connie Warner—Environmental Services Melanie Williams—Electrocardiography Unit Isaac Williams—Respiratory Therapy Stephanie Wright—Pharmacy
marketing •L ouisiana Hospital Association Pelican Awards (Employee Relations—#LakeviewProud) (Public Relations—Dr. John Breaux success story). •L akeview was honored by reputation.com with #2 HOSPITAL RANKING for online reputation management. The survey was an analysis of consumer reviews for more than 3,800 hospitals and how online reputation drives revenue. •C ompleted website project to ensure everyone could use our website—we are now 100% ADA COMPLIANT. •P roduced “AND THE BEAT GOES” on TV commercial. Our SUPERSTAR VOLUNTEERS MRS. PENNY & MR. AL were actors in the commercial. The commercial has had over 100K online views. • Marketing Christmas luncheon.
Photos top row: Louisiana Hospital Association Pelican Awards; Mrs. Penny & Mr. Al Eiffert in "And the Beat Goes On" commercial; Marketing Christmas luncheon; Annual report publishers Viola Dickson and Kim Melvin; Bottom row: Miscellaneous shots
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