Impressions October 2015
The Two Most Important Things This has been a very exciting year and a lot has changed in the last 12 months. Last October we re-entered the Canadian market, started rolling out a new Shop-Within-a-Shop concept, Siemens Audiology was sold to a private investment company and re-branded Sivantos, Telehealth was created, tested, implemented, and we started construction of another shopwithin-a-shop concept rolling out this month. While implementing all of these new programs, we continued to acquire Scott Klein practices in the U.S. and Canada, opened around 15 “Greenfield” locations, added many new managed care contracts, and continued to provide great quality care and outstanding customer service to thousands of our existing and new patients. We will share the final numbers later but I believe we will grow our same condition sales (year-over-year, same stores open in both years) at almost double the industry, which tells you that people are choosing HearUSA over others. While we may not have achieved every single goal we set for ourselves at the start of the year, we accomplished most of them. Plus we added new accomplishments every month that were not planned at the beginning of the year. I would say we had a very, very good year. As you read this, the start of our new year is upon us. What challenges and opportunities does it bring us? There are many of both, but aren’t they really the same thing? First, how do we continue to provide better care and service than we have in the past? People expect more and know more about what other companies are providing every day. How do we lead and offer services and care better than anyone in our industry? Inside this issue...
Telehealth is one project that allows us to give better care and service, and lead the industry by offering this unique service. Patients will be able to have technological questions answered quickly and accurately without having to see the provider. The online technology in our centers is there to not only provide this service but to do it well. And we will be better than the competition and exceed the patients’ expectations for care and service.
Scott Klein
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Jill Botkin
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Canada
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Promotions
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Happenings
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In the Field
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Creative Ideas
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Our plans are to continue acquiring practices in Canada and the U.S. The challenge will be to integrate them into our existing regions faster and better and make sure the patients only experience additional care and services during the transition.
Kid at Work Day
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Good Job!
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New Employees
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Spring 2015 HIS Class
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Authors
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