INFIBOT EXPRESS Transform CX Across Channels Using AI Chatbot
Today's Discussion • Leave no customer unengaged Engage across channels at all times • Boost contact center performance with AI Bots • Balance human and bot • Conversational AI to improve interactions • Complex functions, easy setup • Smart bot to engage • Engine Agnostic • Contact us
Leave no customer unengaged Engage across channels at all times Never let opportunities fall through the cracks because of offline agents. Extend humanlike conversations to engage with more customers across digital channels with virtual agents.
Boost contact center performance with AI Bots One bot, Multiple channels
Scale customer interactions across digital channels, including website, social, messaging and more for higher leads and conversion.
Scale up your contact center Manage more conversations across channels with the same agent’s headcount and scale up your contact center with chatbot platform
Be 24/7 available Never leave customer unattended because unavailability of agent. Be 24/7 available with bots
Balance human and bot Supercharge agents with powerful AI engine to efficiently handle level 1 queries without searching for answers and instantly escalate the conversation to a human agent incase of complex queries for seamless conversation.
Conversation to relationship
Route conversations
Virtual agent to offer the most accurate and quick answers in the first go
Seamless switch of conversation from a virtual agent to a real agent based on routing engine rules.
Conversational AI to improve interactions Agent assist Assist agent in
Intent master Responds quickly,
pitching most appropriate response over on-going chat with real-time suggestions and information inputs from integrated Knowledge Base.
resolve a complaint, make reservations, register a case and do a lot more without human intervention.
Complex functions, easy setup
Perfect ally of smart and human-like virtual bots with no complicated setup. Think for leads and conversions, not the complex coding. Quick implementation Go live in no time with simple setup and BOT integration
Smart bot to engage Assure seamless flow of conversation by empowering your bots with the power of integration for higher engagement and zero deflection
Integrate with CRM, Knowledge Base, Case Management and other 3rd party tools for personalized and customized solution
Engine Agnostic
Work with chatbot engine best for your business, including Dialogflow and IBM Watson, for improved customer engagement.
GET IN TOUCH WITH US www.cxinfinity.com ask@cxinfinity.com (888) 544-8081 10411 Motor City Drive, Suite 500 Bethesda Maryland