CXInfinity WhatsApp Chatbot Integration

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www.novelvox.com

CXInfinity WhatsApp-Chatbot integration


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Why WhatsApp? • User base of 1.6 bn people

• WhatsApp Business used by 5 million businesses • 65bn messages exchanged on a daily basis

• 2 billion voice calls & 55 million video calls/minute in a day


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Key Features of WhatsApp-Chatbot Integration ✓More effective interaction ✓End-to-end encryption

✓Ease of installation


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More Effective Interaction • 24X7 availability of chatbots vis-à-vis live agents

• Cisco Chatbot cater to all level-1 problems easily • Seamless integration allows live agents to intervene at the right time for addressing complex problems. • Rich media availability for messaging allows a more ‘human’ conversation


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End-to-End Encryption •

All messages exchanged between parties are

encrypted •

Inducing comfort in customers regarding data security and privacy concerns.


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Ease of Installation Enables the customer to cut short the dilemma of learning their way around a new technology. • Single box system that allows you to go live in notime • One-server One-system feature to manage all channels over a unified screen


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Biggest Library of Cisco Finesse Ready Integrations


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About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.


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