PURPOSE AND VISION

PURPOSE AND VISION

e& enterprise KSA CEO Tareq Alangari on powering the Kingdom’s digital future

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ORACLE LAUNCHES NEW CLOUD REGION IN SAUDI ARABIA

OPENAI UNVEILS SEARCHGPT TO RIVAL GOOGLE’S SEARCH DOMINANCE

DUBAI ACCELERATES DIGITAL ECONOMY, SUPPORTS OVER 200 STARTUPS

E& UAE COMPLETES INTRODUCTION OF 5G SA REDCAP WITH ERICSSON

TREND MICRO AND INTEL PARTNER TO DELIVER AIPOWERED SECURITY

SAMSUNG GALAXY Z FLIP6

AFROM VISION TO IMPACT

s the summer unfolded, it brought a series of noteworthy events. The CrowdStrike outage reminded us of the ever-evolving challenges in cybersecurity. Meanwhile, OpenAI’s launch of SearchGPT is set to shake up the search engine arena, challenging Google’s long-standing dominance. Closer to home, the unveiling of the Oracle Cloud Region in Saudi Arabia marks the third such establishment in the country, underscoring the Kingdom’s commitment to becoming a digital powerhouse.

This issue’s cover story features an exclusive interview with Tareq Alangari, CEO of e& enterprise KSA. He shares his ambitious vision and strategy for empowering businesses in Saudi Arabia, aligning with Vision 2030’s goals to usher in a new era of innovation, economic growth, and job creation.

We also explore how, as GCC countries invest heavily in AI, a critical question arises: Is there enough talent to harness its full potential? The demand for skilled AI professionals is soaring, yet the supply lags, widening the gap between ambition and capability. Insights from IBM, Dell Technologies, Globant, and BCG offer strategies to bridge this talent gap.

Additionally, cybersecurity remains a top priority, especially with threat actors leveraging AI. We delve into the essential measures enterprises must adopt to stay resilient and future-ready.

This month, we also present insights from industry leaders such as AVEVA, Cloud Box Technologies, and Entrust, providing valuable perspectives on navigating the ever-evolving tech landscape.

Finally, I invite you to nominate for the Cloud Connect Conference and Awards 2024. Visit our website or turn to page 12 for details. Moreover, with the GITEX GLOBAL season approaching, we’re gearing up for the ICT Leadership Awards. Nominations are now open, so turn to page 20 to learn how you can participate.

With that, I’ll let you get to reading!

Adelle Geronimo

Managing Editor

ORACLE LAUNCHES NEW CLOUD REGION TO BOOST AI ECONOMY IN SAUDI ARABIA

Oracle has launched its second public cloud region in Saudi Arabia, located in Riyadh. The move is part of Oracle’s $1.5 billion investment in the Kingdom, aims to support public and private sector organisations in migrating workloads to Oracle Cloud Infrastructure (OCI).

Center3 will host the new region, enhancing access to a broad array of cloud services, enabling application modernisation, and driving innovation with data, analytics, and AI.

The new Riyadh cloud region joins Oracle’s existing Jeddah region and the planned NEOM region, reinforcing Oracle’s commitment to expanding its cloud footprint in Saudi Arabia. His Excellency Eng. Haytham Alohali, vice minister of the Ministry of Communications and Information Technology, emphasised that this initiative aligns with the Kingdom’s efforts to bolster its digital economy through advanced technologies and innovation.

He said: “This step will significantly enable international and local companies to achieve innovation and promote the adoption of AI and cloud computing technologies in various sectors, which enhances Saudi Arabia’s competitiveness at the regional and international level.”

Richard Smith, Oracle’s executive vice president for EMEA Cloud Infrastructure, highlighted the company’s dedication to helping Saudi Arabia develop a robust digital economy. “As part of our wider

investment in cloud capabilities in Saudi Arabia, the Oracle Cloud Riyadh Region will help accelerate adoption of cloud and AI technologies to boost innovation across all sectors of the Saudi economy, while helping organisations addressing local data hosting requirements,” he said.

Oracle’s cloud architecture, known for its scalability and resilience, will enable the rapid deployment of public cloud regions while maintaining consistent performance and global pricing. This expansion is expected to play a pivotal role in advancing Saudi Arabia’s AI economy, projected to reach $135.2 billion by 2030, and enhance the country’s regional and international competitiveness.

The total value of Oracle’s planned investments in Saudi Arabia $1.5 billion

OPENAI UNVEILS SEARCHGPT TO RIVAL GOOGLE’S SEARCH DOMINANCE

OpenAI has launched a prototype of its new search engine, SearchGPT, aimed at challenging the supremacy of Google’s search engine. The announcement marks a strategic move by OpenAI, backed by Microsoft, to revolutionise the way users access information online.

SearchGPT is designed to deliver “fast and timely answers with clear and relevant sources,” according to OpenAI. This prototype is currently being tested with a select group of users, with plans for future integration into OpenAI’s popular ChatGPT chatbot. The goal is to provide real-time, highly

accurate information retrieval, which could significantly alter the current search engine dynamics.

The prototype aims to offer direct, up-to-date answers from the web, complete with clear attribution and relevant source links. This ensures that users can quickly verify the information and delve deeper into the subject matter through additional sources listed in a sidebar.

One of the standout features of SearchGPT is its conversational ability, allowing users to ask follow-up questions much like they would in a human interaction. This conversational aspect is designed to streamline the search process, making it more intuitive and user-friendly.

The unveiling of SearchGPT has significant implications for the search engine market, particularly for Alphabet, Google’s parent company. Following the announcement, Alphabet’s shares dropped by more than three percent, reflecting market concerns about the potential disruption posed by OpenAI’s new technology.

The introduction of SearchGPT follows the recent launch of OpenAI’s GPT-4o mini model, an advanced iteration of its powerful GPT-4o. By continuously pushing the boundaries of AI technology, OpenAI aims to maintain its leadership in the competitive and rapidly evolving generative AI market.

ARRAY NETWORKS, REDINGTON TEAM UP TO BOLSTER CYBERSECURITY IN MEA

Array Networks has announced a strategic partnership with Redington to extend Array’s advanced security solutions, including the APV Series Application Delivery Controller, Web Application Firewall, and AVX Series Network Hyperconverged Infrastructure, to customers throughout the Middle East and Africa (MEA).

As cyber threats evolve, businesses are increasingly seeking sophisticated measures to protect their applications.

The partnership enables Array Networks to leverage Redington’s extensive market presence and deep understanding of local needs to deliver tailored security solutions, addressing the unique challenges faced by organisations in the MEA region and accelerating regional growth.

“We are excited to announce our partnership with Redington

in the Middle East and Africa. As we plan to expand our regional footprint, this collaboration marks a significant milestone for both organisations, allowing us to combine our strengths to deliver enhanced security solutions to our customers. Together, we aim to drive innovation and strengthen our commitment of being the most valued technology enablers empowering businesses with the right security tools they need to thrive in today’s digital landscape,” said Shibu Paul, VP International Sales at Array Networks.

He added, “Array Networks serves as a stalwart guardian of the digital infrastructure, ensuring resilience and sustainability for organisations, offering a seamless, comprehensive defense against challenging cyber threats.”

Redington will integrate Array Networks’ innovative network and security solutions into its portfolio, enhancing its offerings to provide a more comprehensive suite of highly validated and user-friendly security solutions to customers and partners throughout the MEA region. This strategic move will

allow organisations to ensure availability, security, remote access, and SSL visibility from any platform or application.

Dharshana Kosgalage, Executive Vice President, Technology Solutions Group, Redington MEA, said, “We are thrilled to partner with Array Networks to strengthen our security portfolio. Array’s robust and innovative solutions perfectly complement our existing suite of offerings, enabling us to deliver comprehensive and effective security solutions to our channel ecosystem to help customers secure their digital assets across the MEA region. Their deep expertise in application delivery and security, coupled with our extensive market reach, will undoubtedly create notable value for our partners and endusers. We are confident that this collaboration will drive growth and success for both organisations.” Through this mutually beneficial partnership, both companies aim to empower organisations to better protect their digital assets and respond effectively to emerging threats, fostering a safer digital environment.

ABU DHABI EYES TRIO OF VENTURES TO BOLSTER R&D AND ADVANCED TECHNOLOGIES

In a move to enhance Abu Dhabi’s standing in global research and innovation, Crown Prince Sheikh Khaled bin Mohamed bin Zayed Al Nahyan announced ambitious new ventures and strategic initiatives aimed at revolutionising various sectors through advanced technologies.

In a meeting with the Advanced Technology Research Council (ATRC), Sheikh Khaled discussed new ventures focusing on quantum data security, smart autonomous mobility, and cutting-edge agricultural technology. These

DUBAI ACCELERATES DIGITAL ECONOMY, SUPPORTS OVER 200 STARTUPS

The Dubai Chamber of Digital Economy, operating under the umbrella of Dubai Chambers, has announced its successful support of 215 high-potential digital startups in establishing and expanding their businesses in Dubai during the first half of 2024.

According to the organisation, this marks an impressive year-overyear (YoY) growth of 212 percent, a significant increase from the 69 companies supported in the same period last year. Collectively, these startups hold a combined market value of approximately $7 billion.

This surge in support aligns with the Chamber’s broader strategic objectives to position Dubai as a global capital

“The introduction of these ventures marks a pivotal step in translating pioneering research into practical, market-ready solutions,” said Sheikh Khaled. “This is about positioning Abu Dhabi at the forefront of global technological innovation.”

The council’s commercialisation arm, VentureOne, is preparing to introduce the three ventures, reinforcing Abu Dhabi’s commitment to technological progress.

Sheikh Khaled underscored the importance of continuing ATRC’s initiatives to advance research and development in innovative technologies and AI solutions. He stressed that the UAE’s role as a hub for technological innovation is crucial for enhancing quality of life and achieving sustainable socioeconomic growth.

Furthermore, Sheikh Khaled also emphasised the importance of nurturing UAE National talent in STEM fields. He delved into how vital STEM disciplines are for advancing the UAE’s research landscape and fostering innovations that will impact sectors like education, healthcare, advanced industries, and environmental technologies. This initiative is a key component of the UAE Centennial Plan 2071, aimed at developing a robust talent pool for the future.

for the digital economy. His Excellency Omar Sultan Al Olama, Minister of State for Artificial Intelligence, Digital Economy, and Remote Work Applications, and Chairman of the Dubai Chamber of Digital Economy, highlighted the Chamber’s commitment to fostering a robust digital ecosystem. projects, slated for release later this year, are expected to drive significant advancements and align with Abu Dhabi’s economic priorities.

“Our initiatives aim to drive the objectives of the Dubai Economic Agenda (D33), which seeks to generate AED 100 billion annually for the emirate’s economy through digital transformation projects,” he stated.

During the first half of 2024, the Chamber also trained 243 Emiratis under the ‘Create Apps in Dubai’ initiative, launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. This initiative is designed to enhance digital skills and aims to triple the number of app developers in Dubai by 2025.

e& UAE COMPLETES INTRODUCTION OF 5G SA REDCAP WITH ERICSSON

Ericsson in partnership with e& United Arab Emirates (UAE), has conducted a successful end-to-end verification of the Reduced Capability (RedCap) software solution on the service provider’s 5G Standalone (5G SA) network, expanding the ecosystem for new types of devices that can be connected to 5G. This marks the first

implementation of Ericsson’s RedCap solution in a commercial network in the Middle East and Africa region (MEA).

Ericsson Reduced Capability (RedCap), a radio access network (RAN) software, will allow e& UAE to introduce services beyond enhanced mobile broadband (eMBB) on its 5G Standalone architecture, broadening

the 5G ecosystem and offering new monetisation opportunities in both the consumer and industrial spaces.

RedCap can effectively scale down the complexity, size, and capabilities of a new array of 5G Internet of Things (IoT) devices, such as wearables, and industrial sensors, to enhance cost efficiency and increase battery life, while still providing sufficient data speeds.

The testing took place in e& UAE live 5G SA network, where RedCap was enabled in both frequency division duplex (FDD) and time division duplex (TDD) spectrum. Moreover, e& UAE and Ericsson jointly developed a testing framework aimed at certifying new RedCap devices before introducing them in e& UAE’s 5G Standalone network. The next stage is to scale the RedCap implementation across e& UAE’s commercial network in line with the evolution towards 5G Advanced.

Ericsson has a long-standing partnership with e& UAE, where both companies are working closely together to deliver a state-of-the-art 5G network, allowing consumers, enterprises, and industries to reap the benefits of enriched connectivity and enhanced mobility.

TREND MICRO AND INTEL PARTNER TO DELIVER AI-POWERED

Trend Micro has partnered with Intel to bring AI-enabled security solutions to consumers across the region, empowering them to safely navigate the ever-evolving digital landscape.

Through this collaboration, Trend Micro will integrate Intel’s nextgeneration Lunar Lake processors, into its advanced consumer security offerings. This integration will empower users to experience unparalleled privacy and performance while safeguarding themselves against emerging AI-driven threats. Trend Micro is empowering consumers to run AI applications locally on their devices, providing enhanced privacy and performance.

Dr. Moataz Bin Ali, Regional Vice President and Managing Director, MMEA, Trend Micro. “The value of this

AI-driven era will ultimately depend on how secure it is, from the enterprise level to the individual consumer. Our partnership with Intel allows us to leverage their state-of-the-art hardware

SECURITY

capabilities to deliver groundbreaking security features tailored for the unique needs of our regional customers.”

By integrating Intel’s Lunar Lake processors featuring advanced neural processing units (NPUs), Trend Micro’s AI application protection capability is designed to safeguard consumers from emerging threats targeting AI-powered software, such as model tampering and knowledge base poisoning. Additionally, Trend Micro’s NPU-powered email security solution enables local processing of email scans, delivering a faster and more privacy-centric user experience. Through these innovative security features, Trend Micro is ensuring consumers can embrace the benefits of AI technology while maintaining the highest levels of data protection.

SERVICENOW ACQUIRES RAYTION

ServiceNow has acquired Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform. Raytion’s information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient, and personalised AI search experience, all on a single technology platform.

The complexity of modern enterprise environments will drive the need for more intelligence about the data, so that organisations can take control of highly distributed, diverse, and dynamic information1. With Raytion technology combined with ServiceNow AI Search, users can find the answers they require without having to know exactly where the information is located. Raytion’s technology will integrate secure access to information from

enterprise data sources and allow ServiceNow’s AI Search to provide users with an industry-leading, intelligent search experience and the information they need, all from a single-entry point. This includes data within ServiceNow and from third-party systems.

“ServiceNow is accelerating work, uniting fragmented data into a single, intelligent platform that helps customers access and share knowledge across their organisations,” said Jon Sigler, senior vice president, Platform and AI, ServiceNow. “Raytion’s information retrieval technology will set us apart by making relevant data sources searchable so everyone—employees, customers, and agents—get the answers they need, when they need them.”

Raytion’s GenAI-powered search and knowledge management capabilities allow for cross-enterprise data integration,

pulling from the full universe of enterprise knowledge that exists in various knowledge repositories, rather than a subset. When combined with the ServiceNow Now Assist GenAI experience, data moves beyond disparate information to now providing users with more comprehensive, relevant search results in one centralised location, helping boost self-service and case deflection. ServiceNow’s single data model – which seamlessly integrates people, services, and systems to empower AI capabilities – takes this even further, enabling a more personalised experience for users, drawing on employee history like previous searches and interactions so results are more relevant and tailored to their unique needs. ServiceNow completed the acquisition of Raytion in July 2024. Financial terms of the deal were not disclosed.

Jon Sigler, senior vice president, Platform and AI, ServiceNow

A NEW ERA OF CLOUD INNOVATION

The fourth edition of Cloud Connect Conference and Awards will serve as a premier platform, highlighting the latest trends, insights, and achievements within the cloud industry

Few technological advancements have had as profound an impact across industries as the rise of cloud computing. The cloud revolution illustrated how powerful technology can transform global business operations. From established enterprises fine-tuning their workloads, to startups “born in the cloud,” the cloud’s influence is widespread and persistently shaping the innovation landscape.

At its essence, cloud computing involves delivering various computing services over the internet, encompassing everything from storage and databases to networking and software. In 2024, global end-user spending on public cloud services is projected to rise by 20.4 percent, reaching $675.4 billion, up from $561 billion in 2023.

To highlight these significant developments and more, the Cloud Connect Conference and Awards 2024 will serve as a premier platform, bringing together industry leaders to discuss the latest trends, share insights, and celebrate the achievements within the cloud industry.

Now in its fourth edition, the event is set to take place on 26th September 2024 in Dubai and will feature a stellar lineup of influential speakers and engaging panel discussions that delve into the future of cloud technology.

As part of the event, CXO Insight ME is calling for nominations for the prestigious Cloud Connect Awards. The awards aims to recognise and celebrate the most outstanding cloud innovations over the past year.

Nominations are open to all companies and individuals who have demonstrated excellence in leveraging cloud solutions to drive business transformation. Submissions will be evaluated based on innovation, impact, and overall contribution to the field.

To find out more about Cloud Connect Conference and Awards, visit: https://www.cxoinsightme.com/Cloud-Connect/2024/

How to enter 1. Go to the website: https://www.cxoinsightme.com/ Cloud-Connect/2024/ 2. Click ‘Nominate now’ 3. Select your category: End-user or Vendor 4. Tell us about your innovations and why you or your company should win 5. That’s it! Fingers crossed and wait for the results to be announced at the gala night on 26th September 2024 at the V Hotel in Dubai

The deadline for submissions is 5th September 2024.

26th September 2024

V Hotel Dubai, Curio Collection by Hilton, 6 pm onwards

Scan here to Register

PURPOSE AND VISION

WE CAUGHT UP WITH TAREQ ALANGARI, CEO, E& ENTERPRISE KSA, TO DISCUSS THE COMPANY’S JOURNEY AND STRATEGIES IN PROPELLING THE KINGDOM’S DIGITAL REVOLUTION

Digital transformation continues to drive organisations to adopt cutting-edge technologies to stay competitive and relevant, reshaping industries across the globe. As enterprises evolve, integrating digital technology into all areas of a business fundamentally changes how companies operate and deliver value to customers. In Saudi Arabia, this digital revolution is at the heart of Vision 2030, the Kingdom’s ambitious plan to diversify its economy and develop public service sectors such as health, education, infrastructure, recreation, and tourism.

Technology players are pivotal in achieving the nation’s goals, enabling enterprises to align with this vision and pushing Saudi Arabia’s economic and social objectives forward. In this dynamic environment, e& enterprise stands out as a driving force, playing a crucial role in realising the nation’s ambitious plans.

“We started in April 2020, which was the worst time for any entity to start due to the pandemic,” says Tareq Alangari, CEO, e& enterprise KSA. “Initially, it was just a concept on paper with only a commercial registration. I was the first employee.”

When e& enterprise’s parent company, e&, acquired the cybersecurity firm Help AG in February 2020, the workforce in Saudi Arabia expanded to over 30 employees. Fast forward to today, and the company is on track to have more than 600 employees on the ground by the end of this year, with projections to reach 1,500 by next year.

According to Alangari, this extraordinary growth is driven by a strategic blend of developing core businesses and acquiring existing ones, enabling e& enterprise to scale its operations rapidly across Saudi Arabia.

Diverse innovations for growth

e& enterprise provides extensive consultancy services, specialising in crafting comprehensive end-toend digital transformation solutions,

BY FOCUSING ON OUR

CORE STRENGTHS AND EMPOWERING LOCAL COMPANIES TO EXCEL IN THEIR AREAS OF EXPERTISE, WE ENSURE MUTUAL GROWTH AND EXCELLENCE

from design to implementation and operation. Their innovative offerings cover a broad spectrum of capabilities, including cloud, data and artificial intelligence (AI), cybersecurity, and the Internet of Things (IoT). Moreover, they have a dedicated fintech division that delivers platform solutions specifically designed for major banks and small to medium-sized businesses (SMBs).

The company mainly focuses on delivering bespoke digital value propositions to customers. These solutions enable sustainable growth, enhance operational efficiencies, bring exceptional customer experiences, and support data-driven decisionmaking across diverse industries and sectors.

With its strategic location, large and tech-savvy population, and strong government support for innovation and digitalisation, Saudi Arabia is a vital market for e& enterprise to expand its footprint and drive technological advancement. The Kingdom is poised for impressive growth, with IDC predicting that the Saudi IT services market will reach $6.4 billion by 2027. In light of this promising outlook, e& enterprise is committed to driving the nation’s rise as a global digital leader.

“e& enterprise’s strategy in Saudi Arabia is multifaceted, focusing on five

distinct verticals or business lines: cybersecurity, customer experience, cloud solutions, IoT, and peer-to-peer lending. Saudi is a primary market in which all five verticals are active. This comprehensive approach has not only been implemented in Saudi Arabia but also extended to Turkey, Oman, and Egypt,” says Alangari. Alangari emphasises that e& enterprise’s approach in Saudi Arabia extends beyond revenue growth to fostering a robust ecosystem. This is why partnerships and acquisitions

are crucial elements of the company’s growth strategy. The main focus remains on accelerating the digital transformation in Saudi Arabia and aligning with the objectives of Vision 2030.

“We consistently seek out purposeful collaborations with other technology innovators and providers who share our vision. I believe this is what sets us apart in the market and is a deliberate strategy,” explains Alangari.

“By focusing on our core strengths and empowering local companies

$6.4 billion

The projected value of the IT services market in Saudi Arabia by 2027

Source: IDC

to excel in their areas of expertise, we ensure mutual growth and excellence. Our dedication to maintaining high-quality standards and exceptional customer service drives this approach. Partnering with local consulting firms with the right talent, capacity, and cost efficiency allows us to deliver superior value to enterprise customers.”

Among the notable partnerships e& enterprise established was with Bespin Global, a premier provider of cloud-managed services. This

strategic alliance was created to offer comprehensive public cloud-managed and professional services, catering to the specific needs of customers across the Middle East, Turkey, Africa, and Pakistan (METAP) region.

e& enterprise also partnered with Maxbyte, a player in the field of integrated digital and robotics solutions, further demonstrating its commitment to accelerating Industry 4.0 innovations.

Additionally, e& enterprise has acquired a 100 percent stake in Beehive, and Alangari sets on the board of the newly acquired company. Beehive is a MENA-focused peerto-peer digital platform that aims to capitalise on opportunities in the Small and Medium Enterprise (SME) lending market.

With operations in Saudi Arabia, UAE, and Oman, Beehive connects creditworthy SMEs seeking finance with investors, both private and institutional, offering conventional as well as Sharia compliant loans. This move enabled e& enterprise to provide an innovative lending solution to address the $250 billion SME credit gap across the GCC region combining its strong brand positioning with a Fintech platform.

“Our strategy, rooted in a strong sense of purpose and vision, is what drives our continuous growth,” says Alangari. “So far, we have achieved an impressive 136 percent growth yearto-date in earnings – a comparison between June 2023 and June 2024 – but we’re not resting on our laurels. Our goal is to achieve 2x the growth this year. That’s why we’re committed to investing heavily in resources and talent, ensuring we have the best people powering our mission.”

Championing talents

At the heart of e& enterprise KSA’s success is a strong focus on people, according to Alangari. “For me, it’s all about people,” he says.

The e& enterprise KSA chief believes that selecting the right people,

OUR STRATEGY, ROOTED IN A STRONG SENSE OF PURPOSE AND VISION, IS WHAT DRIVES

OUR CONTINUOUS GROWTH

empowering them, and providing them with a clear vision and purpose are key to achieving their ambitious goals.

“In my opinion, one of the most important departments in any organisation is the talent acquisition division. Through them you can find the best and fitting people for your business. Leaders must be discerning and proactive in selecting the right talent, investing significant time and effort to ensure only the best candidates are chosen,” explains Alangari.

He then emphasises that the foundation of success lies in having loyal team members who are willing to go above and beyond. Alangari also points out that maintaining a “good people filter” is crucial. “As leaders, we must ensure that once the right people are on board, we empower them to excel in their roles by giving them the freedom to work in the way they find most effective. Consequently, we must recognise that while talent is critical, character and cultural fit are equally important. This is how a welcoming and positive culture can transform untalented individuals into talented ones and non-hardworking individuals into hardworking ones.”

He adds: “Success is more than achieving your bottom line. If you have the right people with you, give them a good environment to work in, and provide them with a purpose to

strive for, then you will be surrounded by individuals who can enable you to achieve your goals and targets. Believe me, if you get this part right, the rest will follow.”

As a testament to Alangari’s ethos and to demonstrate e& enterprise’s commitment to fostering local talents and facilitating job creation the company has launched a state-of-theart Contact and Customer Experience Centre in Riyadh in June. The new facility is expected to generate over 1,500 new jobs across various roles.”

The centre is equipped with cutting-edge communication technologies, NOC control, and highreadiness data centres that comply with the Kingdom’s cybersecurity requirements. It also adheres to the

highest standards of quality, security, and business continuity.

e& enterprise’s Contact and Customer Experience Center in Riyadh is staffed by experts in customer experience and contact centre management, holding technical and practical certifications specialised in quality management, customer, and beneficiary experience.

The new facility also focuses on fostering a suitable environment for national talent and promoting investment in the business outsourcing sector, call centres, and control operations.

“Currently, the Contact Centre employs over 200 Saudi nationals. By the end of the year, we anticipate increasing that number to 400. Next

year, our goal is to expand to 1200 employees. With 400 seats available at the Contact Centre and operating in three shifts per day, we can accommodate this growth,” explains Alangari.

He adds: “Some customers will use our technology—laptops, headsets, and software—but will work at their own premises. We expect to have 300 of these off-site employees. Additionally, some companies prefer a hybrid model, with some employees working at our premises and some at theirs. Overall, we expect to create 1500 jobs by 2025.”

The promise of AI and sustainability e& enterprise is also dedicated to driving AI progress and sustainability

agendas in the Kingdom. Looking ahead, AI believes that AI is poised to be the most game-changing technology for the Saudi market.

“One of the most exciting things we’re working on right now is our AI vertical in Saudi Arabia,” he says. “We’re investing in developing local capabilities and projects that are tailored specifically for the Saudi market. We’ve already developed our own product lines with AI toolboxes for banking, defense, agriculture, workflow management, and communication, all ready to roll out.”

Alangari further underscores the robust groundwork already laid by the company’s AI team, which includes investing in local expertise, partnerships, and other initiatives that position e& enterprise KSA as a leader in the AI domain.

“We are among the few with a fully-fledged AI department and a dedicated Chief AI and Data Officer who is responsible for ensuring the effective integration of the technology across our operations. We have a team of data scientists and experts focused solely on AI initiatives. Additionally, our network of AI partners ensures that we deliver top-notch solutions. We are proud to be in a country like Saudi Arabia that wholeheartedly supports AI progress,” he says.

Alongside its dedication to technological advancement, e& enterprise also demonstrated a strong commitment to promoting environmental, social, and corporate governance (ESG) initiatives.

“Sustainability is central to our purpose and vision. At e& enterprise, we ensure that our technological innovations are designed with sustainability in mind, exploring how advancements like AI can drive sustainability initiatives forward. These goals remain at the forefront of our initiatives, as we are committed to forging a future where technological innovation and sustainable progress in Saudi Arabia are seamlessly intertwined,” says Alangari.

RAISING THE BAR IN TECH LEADERSHIP

Set to take place during the first day of GITEX GLOBAL, the CXO Insight ME ICT Achievement Awards 2024 is a prime opportunity to celebrate the innovative leaders who are transforming the Middle East’s ICT landscape

The nominations for the prestigious CXO Insight ME ICT Achievement Awards 2024 are officially open. Scheduled to take place on the 14th of October 2024, the Awards is set against the backdrop of GITEX GLOBAL, one of the industry’s largest and highly anticipated events.

As the Middle East continues to surge ahead with groundbreaking technological advancements, this awards program stands out as a key platform to recognise and honour the leaders, innovators, and game-changers in the ICT sector.

Organised by CXO Insight Middle East, the ICT Achievement Awards celebrate excellence across four distinct categories: Government, End Users, Vendors, and Marketing Managers. The Awards is designed to spotlight those who have made remarkable strides in leveraging technology to drive business growth, enhance customer and employee experiences, and push the boundaries of innovation.

Whether you represent a public sector entity that has implemented cutting-edge ICT solutions, an enterprise that has leveraged advanced technology to revolutionise the industry, a vendor offering transformative tech solutions, or a marketing

manager who has elevated your brand in a highly competitive market, this is your opportunity to shine.

Submit your nominations now and join us in celebrating the best and brightest in the ICT sector during the most anticipated tech event of the year.

How to nominate:

1. Go to the website: https://www.cxoinsightme.com/ ictleadershipawards/2024/index.php

2. Click ‘Nominate now’

3. Select your category: Government, End Users, Vendors, and Marketing Managers

4. Complete the online nomination form with detailed information about the nominee. Provide specific examples of their achievements, contributions, and impact within the ICT sector

5. That’s it! Fingers crossed and wait for the results to be announced at the gala night on 14th October 2024 at Taj Dubai, Business Bay - Dubai

The deadline for submissions is 20th September 2024.

Scan here to Register

14th October 2024

Taj Dubai, Business Bay - Dubai

NAVIGATING THE AI SKILLS GAP

COUNTRIES IN THE GCC ARE INVESTING HEAVILY IN AI TO DRIVE INNOVATION, ECONOMIC GROWTH, AND TECHNOLOGICAL ADVANCEMENT. HOWEVER, A CRITICAL QUESTION ARISES: DOES THE REGION HAVE ENOUGH TALENT TO HARNESS THE FULL POTENTIAL OF AI?

The Gulf nations are rapidly embracing artificial intelligence (AI), pushing the boundaries of what’s possible in everything from smart infrastructure to healthcare innovation. With AI transforming industries across the GCC, there’s no shortage of ambition to lead in this technological frontier. However, as this digital wave surges, one pressing issue emerges: is the region equipped with the talent needed to harness the full potential of AI?

The demand for skilled AI professionals is soaring, but the supply is far from meeting the challenge. As the AI race intensifies, the gap between ambition and capability widens, making the stakes higher than ever.

AI-DRIVEN LEARNING TOOLS SUPPORT CONTINUOUS UPSKILLING, MEETING INTERNAL TALENT METRICS AND OFFERING A COMPREHENSIVE EMPLOYEE EXPERIENCE

– PINAR YUCEALP, IBM MEA

The

search for AI talent

A recent report by IBM revealed that 42 percent of Middle East CEOs struggle to fill key technology roles, highlighting the pressing need for skilled AI professionals. Additionally, an IBM Institute for Business Value study found that four out of five executives believe generative AI will fundamentally change employee roles and skills, further intensifying the competition for top talent.

“Businesses in the Middle East are increasingly turning to AI to boost their operational efficiency and elevate customer experiences. The

IBM Global AI Adoption Index reveals that 65 percent of IT professionals in the UAE have accelerated AI adoption over the past two years, in line with a broader global trend. This has created a heightened demand for specialised skills and resulted in a widening skills gap, posing a significant challenge to companies,” says Pinar Yucealp, Chief Human Resources Officer, IBM Middle East & Africa.

Yucealp further highlights that the rise of generative AI has expanded the scope of applications, leading to the emergence of new roles, such as AI ethicists and machine learning engineers.

This surging appetite for AI expertise is not only a byproduct

Pinar Yucealp, Chief Human Resources Officer, IBM Middle East & Africa

of technological advancement but is also being turbocharged by monumental investments in the field.

Saudi Arabia’s $40 billion AI fund and Microsoft’s $1.5 billion infusion into the UAE’s G42 tech ecosystem are prime examples of the substantial financial commitments shaping the AI job market.

“The increased demand is for both business roles with AI skills—needed to set strategic direction and define relevant use cases—and AI technology specialists, including machine learning engineers, data scientists, AI researchers, and platform experts,” explains Rami Mourtada, Partner and Director at BCG.

He adds, “Both talent groups are in short supply globally and regionally, across the number of qualified candidates and the depth of expertise.

This

in the region.”

Challenges in cultivating and retaining ai talent

Despite the best efforts, cultivating and retaining AI talent remains a formidable challenge. The competition for AI professionals is fierce, not just within the GCC but globally. As companies in the region work to build a workforce capable of leading AI initiatives, they must also address the unique challenges that come with it.

One of the biggest barriers to retaining AI talent is cultivating a unified culture among teams spread across different geographies. It’s not just about recruiting top AI talent; it’s also about training them, retaining

them, and offering clear career paths to keep them engaged.

“Beyond upskilling, technology is altering certain tasks, and companies must provide opportunities for reskilling individuals who can contribute value from other areas. In the IT industry, the challenge of continuously training professionals is even more urgent. In a challenging era like the one we are living in, organisations must be agents of change, empowering talent to have positive impacts both internally and externally,” says Federico Pienovi, Chief Business Officer & CEO for APAC & MENA, Globant.

Pienovi also underscores the importance of providing existing employees with reskilling opportunities, enabling them to acquire valuable AI skills and contribute to other areas.

“Organisations must be agents of change, empowering talent to have positive impacts both internally and externally,” he adds.

As AI continues to evolve, the skills required to work with it are also changing rapidly. The World Economic Forum predicted that 50 percent of employees would need to reskill by 2025, a forecast proving accurate with the rise of generative AI. For organisations, upskilling their existing workforce is not just a retention strategy but a necessity for staying competitive.

situation requires a fresh, nuanced approach to talent development and acquisition

Rami Mourtada, Partner and Director, BCG

“Attracting and retaining talent with the right AI skills is critical, yet it can feel like a race against time. To address this, we at IBM are not only actively recruiting AI talent through various channels but are also heavily investing in upskilling and reskilling programs,” says Yucealp.

AI itself can be instrumental in mapping existing competencies to future requirements, creating tailored reskilling pathways that align with organisational goals. “This approach enhances skills alignment, talent mobility, and retention while reducing turnover. AI-driven learning tools support continuous upskilling, meeting internal talent metrics and offering a comprehensive employee experience. This includes growth opportunities, “To cultivate AI talent, technology companies, governments, and academic institutions should collaborate to develop comprehensive approaches that include specialised educational programmes, research partnerships, and funding initiatives,” says Walid Yehia, Managing Director, UAE, Dell Technologies.

AI SHOULD BE PRIORITISED AT EVERY LEVEL TO FOSTER INNOVATION, FROM EDUCATION TO INDUSTRY

– WALID YEHIA, DELL TECHNOLOGIES

mentorship, gig projects, and talent cohorts, empowering employees and maintaining a dynamic skills inventory for the organisation,” she adds.

The value of collaboration

So, how does the GCC address these hurdles? The answer lies in collaboration. Technology companies, governments, and academic institutions all have critical roles to play. The synergy between these entities brings unique strengths to the table that, when combined, can create a robust ecosystem for developing AI expertise.

“By aligning curricula with industry needs, offering internships and apprenticeships, and supporting innovation hubs, they can ensure a steady pipeline of skilled professionals. Additionally, businesses must integrate technology, talent, and culture to drive innovation. Key skills in AI include applying it within business processes, communicating complex concepts to non-technical audiences, and addressing ethical considerations.”

To bolster the AI talent pipeline in the Middle East, policymakers and educators should also implement a comprehensive strategy that tackles both urgent demands and the development of sustainable, long-term skills.

According to Mourtada from BCG, tech companies, policymakers, and educators should focus on four key areas to improve the talent ecosystem. “Firstly, they need to enhance AIfocused curricula, including the integration of AI and machine learning courses into existing programmes,” he says.

“Secondly, investing in research and development can foster innovation, potentially through funding AI research centres or supporting collaborative projects. Thirdly, creating incentives for AI startups, such as grants or resource access, can help build a thriving ecosystem. Finally, ensuring a supportive regulatory environment is crucial for sustainable growth in the AI sector, balancing innovation with ethical considerations and data privacy,” explains Mourtada.

As the GCC strives to establish itself as a frontrunner in AI, the task of building and retaining a skilled workforce grows increasingly crucial. The region’s success in the AI revolution hinges not only on its technological investments but also on its capacity to nurture and empower talent.

“In the AI era, it’s crucial for leaders to recognise that a robust talent advancement framework goes beyond standard training and development. A proactive approach to talent development must include a comprehensive plan for continuous learning. This will not only help prepare for challenges but also empower individuals to thrive in this transformative environment. AI should be prioritised at every level to foster innovation, from education to industry,” says Yehia.

Federico Pienovi, Chief Business Officer & CEO for APAC & MENA, Globant

Walid Yehia, Managing Director, UAE, Dell Technologies

BEYOND BORDERS

THE SHIFTS IN WORK MODELS HAVE INTRODUCED NEW CHALLENGES AND VULNERABILITIES IN IT AND CYBERSECURITY. WITH EMPLOYEES ACCESSING COMPANY RESOURCES FROM VARIOUS LOCATIONS AND DEVICES, ROBUST CYBERSECURITY POLICIES ARE MORE CRUCIAL THAN EVER

Enterprise IT infrastructures have expanded beyond traditional confines, creating a seemingly limitless digital ecosystem. With the rise of remote and hybrid work models, cloud-based solutions have become integral to operations. Meanwhile, edge computing and the Internet of Things are gaining momentum, fundamentally reshaping how enterprises function.

These advancements offer numerous advantages, such as boosting employee satisfaction, enhancing data accessibility, and refining analytics capabilities.

However, they also introduce heightened cybersecurity challenges. To navigate this evolving terrain, organisations must constantly reassess and refine their IT policies. It’s crucial to stay proactive, adapting policies to address emerging technical scenarios and safeguarding against potential threats.

We spoke to experts to find out about the important IT policies security leaders need to consider in ensuring a more secure enterprise.

The new frontline With employees dispersed across

numerous locations and utilising a variety of devices, the conventional perimeter-based security model has become outdated. A more agile and comprehensive approach is now essential to safeguard corporate data and infrastructure. The stakes have never been higher, and the consequences of inadequacies are serious.

“Focusing on critical IT and cybersecurity, organisations should renew their policies around remote access, data privacy, and endpoint security to ensure that their remote

workforce is equipped to face cyber threats,” says Subhalakshmi Ganapathy, Chief IT Security Evangelist, ManageEngine.

In the era of remote work, the first line of defence is a robust remote access policy. While traditional methods like Virtual Private Networks (VPNs) remain essential, they must evolve to meet modern demands. Ganapathy recommends, “Organisations should focus on providing a proper outline that accounts for each rule and policy concerned with how the workforce accesses the company’s network and resources from a remote location.”

This includes not only VPN usage but also the implementation of Multi-Factor Authentication (MFA) to verify user identities and stringent access control to ensure employees only access what is necessary for their roles. “Defining the resources and data that can be accessed remotely by employees based on their roles and responsibilities is essential. This helps to establish control over who’s accessing what,” she adds.

Trust no one, verify everything

As companies transition from traditional security models, the Zero Trust Architecture (ZTA) concept has gained significant traction. “One of the primary policies that organisations should implement is Zero Trust Architecture. This approach operates on the principle of ‘never trust, always verify,’” explains Sertan Selcuk, VP for METAP & CIS, OPSWAT.

The Zero Trust approach mandates continuous validation of every user and device, regardless of their location relative to the organisation’s network. By treating each access request as potentially hostile, ZTA minimises the risk of unauthorised access and data breaches. “By ensuring that every access request is thoroughly authenticated, authorised, and encrypted, ZTA significantly reduces the risk of unauthorised access and potential breaches,” adds Selcuk. In addition, the rise of remote work has also made endpoint security more critical than ever. Employees now use

systems can help ensure that all devices comply with security policies and can be remotely managed or wiped, if necessary.”

DEFINING THE RESOURCES AND DATA THAT CAN BE ACCESSED REMOTELY BY EMPLOYEES BASED ON THEIR ROLES AND RESPONSIBILITIES IS ESSENTIAL

– SUBHALAKSHMI GANAPATHY, MANAGEENGINE

a variety of devices—many of which are personal—to access corporate resources, expanding the attack surface and introducing new vulnerabilities. “Securing endpoints is crucial in a hybrid work environment,” says Selcuk. He adds: “Comprehensive endpoint security solutions are necessary, and these should include antivirus, antimalware, encryption, and regular patch management. Additionally, Mobile Device Management (MDM)

Bassel Khachfeh, Digital Solutions Manager, Omnix International, opines the same, highlighting that strengthening the security of all devices connecting to the network, such as laptops, phones, and tablets, is critical. “Deploying endpoint detection and response (EDR) tools, keeping software up to date, using robust antivirus programs, and encrypting data on all devices are crucial steps in protecting company information,” he says.

Protecting your organisation’s

most valuable asset

Data is the lifeblood of any organisation, and protecting it is paramount and vital part of any IT policies strategy. Securing sensitive data is crucial for both productivity and business success.

This protection starts with strong encryption—both in transit and at rest. Encrypting data ensures that even if it is intercepted, it remains unreadable without the proper decryption key.

“Organisations should implement strong encryption standards for all sensitive data, including emails, files, and communications,” advises Selcuk.

In addition to encryption, strict access control mechanisms are vital. This means enforcing the principle of least privilege, where employees only have

Subhalakshmi Ganapathy, Chief IT Security Evangelist, ManageEngine

Sertan Selcuk, VP for METAP & CIS, OPSWAT

important, especially for a remote workforce,” says James Maude, Field CTO, BeyondTrust. “This is especially true for a remote workforce who may unintentionally introduce security risks in the way they handle data on their home networks. They are also tempting targets for threat actors who know that the employees’ credentials allow access to corporate systems from a home location and will try very sophisticated phishing and social engineering techniques to compromise their identity.

access to the data necessary for their roles. Ganapathy says, “Implementing strong access control mechanisms and adhering to the principle of least privilege ensures that personnel can only access data based on their roles and responsibilities.”

Beyond implementing reactive security measures, adopting a proactive approach to cybersecurity is crucial. “Continuous monitoring of network activity and segmentation of the network are essential to enhance security,” says Khachfeh.

Security Information and Event Management (SIEM) systems are crucial in this regard. These systems collect and analyse security data, enabling swift detection of any anomalies.

“Additionally, utilising Secure Access Service Edge (SASE) frameworks ensures secure access for all employees, whether they’re working remotely or in the office. Regular security checks, including audits and penetration tests, are vital for identifying and addressing vulnerabilities, while also ensuring compliance with relevant security regulations and standards,” he adds.

The human factor

While technology and policies are critical components of cybersecurity, the human factor remains a significant

WITH INCREASINGLY SOPHISTICATED PHISHING CAMPAIGNS DRIVEN BY GENERATIVE AI, IT IS VITAL THAT YOU DON’T JUST RELY ON EMPLOYEE AWARENESS

– JAMES MAUDE, BEYONDTRUST

However, Maude notes that no matter how good a training program is, organisations need to assume that an employee will be compromised at some point. “With increasingly sophisticated phishing campaigns driven by generative AI, it is vital that you don’t just rely on employee awareness. There also needs to be robust monitoring and controls to help protect identities and remediate identity compromise,” he says.

Building a resilient future

As we move forward, organisations must remain vigilant and adaptable, ready to face the challenges of an ever-changing cybersecurity landscape. Moreover, as the hybrid and remote work era continues to evolve, so too must the cybersecurity strategies that protect organisations. From implementing Zero Trust Architecture and strengthening endpoint security to enhancing data protection and prioritizing employee training, the path to robust cybersecurity is multifaceted.

vulnerability. According to Verizon’s 2024 Data Breach Investigations Report, human error continues to be one of the leading causes of security breaches. This underscores the importance of employee training, especially in a remote work context.

“Training employees to be aware of security risks and understand how to handle data securely is always

Organisations that invest in these critical IT and cybersecurity policies will not only protect themselves against current threats but will also be better positioned to face future challenges. Amid increasingly decentralised workplaces, the importance of a proactive and comprehensive cybersecurity approach cannot be overstated. Today, enterprises need to recognise that a multi-layered approach to cybersecurity is no longer a luxury— it’s a necessity.

Bassel Khachfeh, Digital Solutions Manager, Omnix International

James Maude, Field CTO, BeyondTrust

EU AI ACT: WHAT YOU NEED TO KNOW

THE ACT CATEGORISES AI SYSTEMS INTO FOUR RISK LEVELS —NO RISK, MINIMAL RISK, HIGH RISK, AND PROHIBITED AI SYSTEMS — EACH WITH SPECIFIC REQUIREMENTS AND OBLIGATIONS. WE SPOKE TO EXPERTS TO FIND OUT WHAT THIS MEANS TO BUSINESSES IN THE MIDDLE EAST

The European Union’s Artificial Intelligence Act (AI Act) officially came into force this month, marking the beginning of a new regulatory landscape for artificial intelligence. The first-ofits-kind legislation aims to ensure the responsible development and deployment of AI, setting a global precedent for how technology can be aligned with fundamental rights and societal values.

What is the EU AI Act?

Proposed by the European Commission in April 2021 and approved by the European Parliament and the Council in December 2023, the AI Act introduces a comprehensive framework to govern AI technologies. It addresses the potential risks AI poses to health, safety, and fundamental rights, providing developers and deployers with clear guidelines while reducing administrative and financial burdens for businesses.

The Act categorises AI systems into four risk levels, each with specific requirements and obligations:

• Minimal risk: Includes systems like spam filters and AI-enabled video games, which face no mandatory obligations. Companies may voluntarily adopt additional codes of conduct to enhance their AI practices.

• Specific transparency risk: Systems such as chatbots must disclose their non-human nature to

users. AI-generated content, like deep fakes, must be clearly labeled.

• High risk: This category includes AI systems used in sensitive areas like medical software and recruitment.

These systems must meet strict requirements, including robust risk mitigation, high-quality datasets, comprehensive documentation, and human oversight.

• Unacceptable risk: AI systems that pose a clear threat to fundamental rights, such as those allowing social scoring by governments or companies, are banned.

“The regulation adopts a risk-based framework, an approach that aims to balance innovation with safeguarding fundamental rights and safety,” said Ramprakash Ramamoorthy, director of AI research, ManageEngine.

“As the world’s first comprehensive AI law, the EU AI Act establishes a blueprint for regulating AI that prioritises human-centric values and ethical considerations, potentially influencing future legislation worldwide. It emphasises the need for trustworthy AI by mandating robust risk assessments, data governance, and technical documentation for high-risk systems. This focus on transparency and accountability aims to foster public trust in AI technologies and ensure their responsible development and deployment.”

Implications for tech firms

For leading tech giants, especially those in the US like Microsoft, Google, Amazon, Apple, and Meta, the AI Act represents a significant change. These companies, deeply invested in AI advancements, now face a more rigorous regulatory landscape in the EU.

Meta, for instance, has already restricted the availability of its AI models in Europe due to regulatory concerns, a move indicative of the broader industry’s need to adjust to the new rules.

“One of the most notable aspects of the EU AI Act is its extra-territorial effect.

Pastora Valero, Senior Vice President of International Government Affairs at Cisco, emphasised that the Act places significant responsibilities on both AI developers and deployers.

“Many of the obligations of the Act are similar to best practices that many companies have been enacting and enforcing through voluntary frameworks. For example, Cisco has established a Responsible AI Framework based on principles of transparency, fairness, accountability, privacy, security, and reliability. With this framework, we have very solid foundations to comply with the EU AI Act. This signals a good cooperation between legislators and practitioners,” she said.

THIS REGULATION WILL UNDOUBTEDLY IMPACT REGIONAL

AI

ADVANCEMENTS, PUSHING COMPANIES IN THE GCC AND MENA REGIONS

TO ENHANCE THEIR COMPLIANCE PRACTICES AND ADAPT THEIR INNOVATIONS

– EZZELDIN HUSSEIN, SENTINELONE

Valero further explained that many aspects of the Act are left to secondary legislation, making it too early to assess its full impact. However, it sets a strong expectation for Trustworthy and Responsible AI in Europe and worldwide. “The Act will surely constitute a template, which will go along the many other AI governance efforts, either national or international, that give some clear trends on AI regulation: riskbased, agreed definition of AI, ethical approach, support for innovation paired with protection of fundamental/ constitutional rights.”

In other words, the act not only applies to AI systems developed within the EU but also to those offered to EU customers or affecting EU citizens, regardless of where the providers are located. This means that AI developers and providers outside of the EU must also adhere to these regulations if they wish to operate within the European market,” explained Matt Cloke, CTO, Endava.

The AI Act’s influence is expected to extend beyond Europe, potentially impacting businesses in the Middle East that engage with AI technologies or operate in the EU market. Similar to the General Data Protection Regulation (GDPR), companies in the region will need to ensure their AI systems comply with the EU’s stringent requirements if they interact with the European market or European data subjects.

Middle Eastern tech firms, especially those developing AI for healthcare, finance, or public services, might face increased compliance costs and the necessity to adopt new risk management frameworks. However, the Act also presents an opportunity for these firms to enhance their

Ezzeldin Hussein, Regional Senior Director, Solution Engineering, META, SentinelOne

ecosystem and regulatory intervention to address legitimate concerns,” said Valero from Cisco.

Next steps and implementation

EU Member States have until 2 August 2025 to designate national authorities to oversee AI system regulations and conduct market surveillance. The Commission’s AI Office will implement and enforce the AI Act at the EU level, particularly for general-purpose AI models.

IT IS IMPORTANT TO FIND THE RIGHT BALANCE BETWEEN A SUPPORTIVE POLICY ENVIRONMENT FOR THE AI ECOSYSTEM AND REGULATORY INTERVENTION TO ADDRESS

LEGITIMATE CONCERNS

– PASTORA VALERO, CISCO

AI systems’ transparency and reliability, potentially boosting their competitiveness in global markets. By imposing stringent requirements on high-risk AI systems and emphasising transparency and accountability, the Act ensures that technology aligns with fundamental rights and safety standards, according to Ezzeldin Hussein, Regional Senior Director, Solution Engineering, META, SentinelOne.

“This regulation will undoubtedly impact regional AI advancements, pushing companies in the GCC and MENA regions to enhance their compliance practices and adapt their innovations. Moreover, as the EU’s approach becomes a global benchmark, it will likely influence local legislation, prompting countries to adopt similar frameworks to foster trust and ensure ethical AI deployment,” he said.

Moreover, the Middle East’s emerging AI ecosystem could benefit from adopting similar regulatory standards, fostering a more responsible and ethical AI development environment. Governments and businesses in the region might look to the EU’s AI Act as a model for their own regulatory frameworks, ensuring they stay ahead in the rapidly evolving AI landscape.

“The EU approach is similar to what we see in the Middle East where governments look at responsible and secure AI practices across all industries, not just tech. There are huge expectations for positive impact of AI in education, health and industrial segments, and government policy is crucial to support AI innovation. It is important to find the right balance between a supportive policy environment for the AI

The Commission has also launched a consultation on a Code of Practice for general-purpose AI models, addressing areas such as transparency, copyrightrelated rules, and risk management. Feedback from this consultation will inform the final Code of Practice, expected by April 2025.

Jacob Beswick, Director of AI Governance at Dataiku, offered practical advice on how organisations should prepare for the EU AI Act. He said, “With the countdown now starting until the regulation fully applies, there are several steps businesses should take over the next 18 months to ensure they are ready. First, businesses need to inventory their AI assets and review which AI systems are operational in Europe.

He added: “After gaining a complete overview, they should qualify these assets by understanding the purpose of each AI system, the technologies used (such as generative AI), and their classification under the EU AI Act’s risk tiers. Determining exposure to future compliance obligations will enable businesses to begin taking action to mitigate the risk of non-compliance and avoid disruptions to business operations whether through fines or pulling operational systems from the market.”

The EU AI Act aims to create a safer, more transparent AI ecosystem, promoting responsible AI use that benefits all sectors of society. The impact of this law will be felt not only in Europe but across the globe, shaping the future of AI development and deployment.

Pastora Valero, Senior Vice President of International Government Affairs, Cisco

Ramprakash Ramamoorthy, Director of AI research, ManageEngine

CLOUD-POWERED VALUE

AHMAD SAAD, REGIONAL

SALES MANAGER, LIFERAY MIDDLE EAST, SHARES INSIGHTS INTO HOW CLOUD INNOVATIONS ARE PROPELLING ECONOMIC GROWTH AND TRANSFORMING THE DIGITAL LANDSCAPE

The EMEA region is undergoing rapid digital transformation, with cloud computing at the fore of this evolution. An EMEA Cloud Business Survey 2023 by PwC found that 68 percent of Middle East companies plan to migrate most of their operations to the cloud within the next two years. This shift highlights the region’s commitment to adopting advanced technologies to drive economic growth and agility.

With economic conditions constantly fluctuating, organisations across industries need to remain agile. For many, the answer rests in technical infrastructure. Solutions that can shift quickly without complication are the future of business flexibility, and IT tools are racing to keep up with demand. Cloud has become the obvious choice

for businesses looking to stay ahead in a competitive market, as a foundation for exceptional software that fits a huge variety of business needs, from customer portals to content management systems. Cloud software solutions have become nearly ubiquitous in every industry. From highly technical architecture to low-code cloud deployment, these tools offer value that can have far-reaching effects for a company. Here are some of the top benefits:

1

Flexibility

Cloud software solutions, particularly those offered through SaaS models, are known for flexibility. Quick and easy to deploy and highly scalable, these tools can be adjusted

“on the fly” to meet the needs of a fastmoving customer base or uncertain economy. Better yet, limited downtime means fewer disruptions to the user experience both internally and externally.

2Stability

When considering cloud deployment, it’s essential to evaluate two types of stability: performance and strategic. Performance stability refers to a tool’s ability to deliver uninterrupted service, while strategic stability focuses on the long-term value a cloud solution provides.

3Customisation

Solutions based on a composable architecture help ensure that

companies can address their own needs and create digital experiences that look and function the way they envision –without completely redesigning their infrastructure. In addition, easy-to-use interfaces and flexible web tools ensure that the customer experience can be customised for increasingly specific audience subsets.

4Integration

Thanks to APIs (Application Programming Interfaces), many cloud applications can integrate seamlessly with other software and solutions. That means there’s no need to overhaul infrastructure or dramatically shift workflows; businesses can keep legacy solutions and their data – and layer cloud solutions to fill the gaps.

5Cost-efficiency

With lower infrastructure costs, easier customisation and integration, vendor-provided updates and maintenance, and more, cloud solutions are an excellent way to do more with less. The return on investment (ROI) can also be significant.

6

Accessibility

A cloud-based solution is virtually always on and always accessible. Employees, vendors, and customers can see vital information and complete tasks whenever, wherever, and however they choose, allowing the business to provide uninterrupted service in more ways than one.

Top trends in Middle East and Africa

While the benefits of cloud software solutions are visible across the globe, but different regions have unique considerations, requirements, and legal and financial ecosystems.

The Middle East is catching up in cloud adoption with most companies leveraging the cloud in at least one area. There are many who plan to migrate a majority of their operations in the coming years, and also intend to increase budgets within one year.

Meanwhile, Africa’s cloud market is experiencing explosive growth, outpacing

THE MIDDLE

EAST

STANDS

AT THE CUSP OF CLOUD REVOLUTION, WITH SIGNIFICANT INVESTMENTS

UNDERSCORING THE REGION’S COMMITMENT TO CUTTING-EDGE TECHNOLOGY

established regions like Europe and North America. Still, Africa’s cloud market remains relatively young, with a low current market share compared to more developed regions. But according to Xalam Analytics, demand for cloud computing services in Africa is surging at a staggering rate of 25-30 percent annually, a growth that significantly surpasses the global average and positions Africa as a leader in cloud adoption.

The future of cloud software solutions

The Middle East region stands at the cusp of cloud revolution, with significant

investments underscoring the region’s commitment to cutting-edge technology. Formalised tech strategies, particularly for artificial intelligence (AI), are also likely to shape the future of cloud utilisation. This keen interest is evident from the establishment of cloud centers by AWS, Microsoft and Google in the last five years. Saudi Arabia is also on track to have at least five major CSPs operating in the country by 2030.

If the Middle East’s 600 top companies and the public sector seize upon public cloud technology, they could generate as much as $183 billion in value by 2030 –equivalent to roughly six percent of the region’s current GDP. Most of that potential value (about 70 percent) would come from creating and scaling new products. This optimistic forecast from McKinsey & Company is based on an analysis of over 700 cloud use cases across 600 companies and parts of the public sector, which together account for about 20 percent of the region’s GDP.

Similarly, Africa’s cloud market is experiencing significant growth. As digital transformation accelerates, African businesses are expected to adopt cloud-first strategies, prioritising cloud solutions for core operations and strategic initiatives. Upskilling and training initiatives will be essential to bridge the gap in expertise needed to manage and leverage cloud solutions effectively. As per a McKinsey & Company study, cloud expenditure across organisations in Africa is sizable, accounting for an average of 38 percent of total IT expenditure, compared to projected global cloud spend of about 50 percent of IT expenditure by 2025.

The momentum is clear; cloud adoption is not just a technological upgrade but a strategic move that can significantly enhance business value and economic growth. As regions continue to invest in cloud infrastructure and digital skills, the future of business in the Middle East and Africa looks promising, with cloud computing playing a pivotal role in shaping this digital era.

HOW DATA IS REDEFINING CAPITAL PROJECT ENGINEERING

ALTHOUGH A TRANSITION TO DATA-CENTRIC ENGINEERING CAN HELP EPCS DELIVER CAPITAL PROJECTS MORE EFFICIENTLY AND PREDICTABLY, ITS VALUE EXTENDS FURTHER INTO THE OPERATIONS PHASE OF A FACILITY, SAYS GREG PADA, VICE PRESIDENT, HEAD OF ENGINEERING BUSINESS,

AVEVA

In the era of rapid technological advancement, industrial organisations are experiencing a profound shift in their approach to efficiency, agility, safety, and sustainability. To address these evolving challenges, digital twin technologies have emerged as a crucial tool. This transformation is driven by the need for organisations to harness datadriven insights.

Whether for an engineering, procurement and construction (EPC) firm or an owner-operator (OO), digital twins provide value throughout the entire project lifecycle. These digital models are more than just the traditionally defined virtual replicas of physical assets. The most cutting-edge digital twins now delivering value for industrial enterprises are a dynamic and data-centric representation of physical assets.

Challenges facing industrial organisations

The growing emphasis on environmental, social, and governance (ESG) regulations puts the spotlight on sustainability, pushing companies to reduce carbon intensity and emissions. Capex projects in the oil and gas industry are being delivered at a lower rate than in other industries.

According to reports by McKinsey and IHS, a staggering 98 percent of projects exceeding $1 billion experience cost overruns or delays, with average costs ballooning to 80 percent above the initial estimate and timelines slipping by an average of 20 months.

Another challenge is the accuracy and availability of data, especially for EPC companies where ownership of data is pivotal for meeting client requirements.

To understand the transformative potential of digital twins, consider the example of a global owner operator in the oil and gas industry. A digital maturity assessment revealed that untrusted data was costing the organisation over 210,000 manhours annually, or the equivalent of a staggering $10 million in losses. This eye-opening experience prompted the organisation to embark on a digitalisation journey built around a digital twin, significantly improving its digital maturity curve.

Data-centric engineering’s extensive impact on industry

Diverse industries now reap the benefits of data-centric engineering.

Energy systems and power, oil and gas, process industries, manufacturing and chemicals, as well as mining and water management, are all tapping into real-time insights for smarter engineering.

They are using data-centric engineering in different ways:

• Supporting interdisciplinary collaboration, such as between engineers, operators, vendors and other stakeholders, to leverage data throughout the engineering lifecycle – from concept to handover and beyond.

• Optimising and building assets that save EPCs’ costs from the outset, including by way of efficiency, improved performance and lower resource use. Data-centric engineering also supports a culture of continuous improvement, where datadriven insights can refine existing designs and develop better solutions over time.

• Supporting the delivery of a digital twin with trustworthy engineering data so owner-operators and EPCs can work together after handover to mutual advantage.

Collaborative gains with digital twins in data-centric engineering

Digital twins play a significant role in data-centric engineering. By ensuring all stakeholders have access to the same continuously updated information, a digital twin helps reduce errors and improve collaboration, project transparency, and engineering efficiency, in turn enhancing asset performance and operational excellence.

Fed by real-time data, digital twins can improve every stage of the engineering life cycle, ranging from improved design fidelity and decisionmaking to optimised construction, maintenance, and cost management. In addition, digital twins understand the carbon impact of every engineering process, so they can deliver more sustainable asset designs.

Within the connected ecosystem, digital twins also continue to offer

added value after handover. Owneroperators benefit from up-to-date, validated engineering information, while the EPC firm has a source of recurring revenue.

Data-centric engineering in the real world

To see how industrial enterprises benefit from a single source of shared data, consider the energy major bp. The company wanted its $6 billion Azeri Central East (ACE) oil and gas platform in Azerbaijan to be the Caspian’s first remotely operated offshore facility. To achieve its goal, it turned to KBR, a global provider of EPC services for the design, procurement, construction, and commissioning of the ACE plant.

Using an integrated suite of digital twin tools and technologies, KBR was able to integrate laser scanning, design quality, and contextual data into a single, cloud-accessible connected environment within just five months. With critical facility data all in one place, remote teams could visualise and analyse discrepancies between asset design and realisation and collaborate on pre-emptive maintenance tasks and safety enhancements well before the plant began operating.

The next step is transitioning to the operations and maintenance phases.

The digital twin, which now resides in a hybrid-SaaS, customer-owned asset management system, will be integral to both phases. With enhanced 3D visualisation, laser scanning, and photogrammetry, KBR will be able to ensure designs are built as specified, closing the business to operations

98% The proportion of projects exceeding $1 billion that incur cost overruns or delays

Source: McKinsey and IHS

gap. At the same time, bp is setting up maintenance and inspection systems that can be integrated into the digital twin environment.

Using a standard web browser, end users will soon be able to navigate effortlessly between all the information sets in a single, integrated environment without time lost launching and adjusting to new systems.

Expected results for bp encompass efficiency gains thanks to quick access to connected information, increased workflow automation, enhanced collaboration with internal and external partners, improved reporting and analytics, and faster, better-informed decision-making.

Data-centric engineering unlocks new value for industry

Data-centric engineering offers a way for industrial organisations to avoid business risks arising from delayed, expensive deliveries. EPC 4.0 – digital transformation using industry 4.0 technologies – empowers teams to hand over projects on time and within budget.

Companies that embrace the use of real-time data position themselves as leaders in a landscape of change. Thanks to its culture of continuous improvement, datacentric engineering unlocks new routes to value that can transform how projects are conceptualised, executed, and delivered in a rapidly evolving landscape. In this context, a vendor-agnostic digital twin offers a future-proof solution that unifies stakeholders, ensuring adaptability to changing business requirements. The modular approach allows organisations to start their digital twin journey where it provides the most value, building upon existing investments and seamlessly transitioning data across the asset lifecycle. Shifting to datacentric engineering not only improves the efficiency and predictability of capital project execution but also enhances operational efficiency, with the potential to secure the long-term success of the facility.

QUANTUM SHIFT

MOHAMED EISSA, REGIONAL SALES DIRECTOR FOR MEA, ENTRUST, DELVES INTO THE MIDDLE EAST’S ADOPTION OF ZERO TRUST STRATEGIES AND OFFERS INSIGHTS INTO THE FUTURE OF CYBERSECURITY AS THE REGION PREPARES FOR THE QUANTUM COMPUTING ERA

What does the latest State of Zero Trust Adoption and Encryption report reveal about the current cybersecurity landscape in the Middle East?

The State of Zero Trust Adoption and Encryption in 2024 study was conducted to understand the global adoption of Zero Trust as a security practice, revealing several interesting findings about the current cybersecurity landscape in the Middle East. The region, particularly the UAE and Saudi Arabia, is leading globally in Zero Trust strategy adoption, with an impressive 70 percent of Middle Eastern organisations implementing

these strategies, compared to the global average of 62 percent. This high adoption rate is driven by heightened awareness of escalating cyber threats, such as breaches, AI-generated deepfakes, and ransomware.

The primary security concern for over half of the respondents is the exposure of sensitive data by hackers. Despite this progress, significant challenges persist, including insufficient cyber hygiene, credential management issues, leadership skepticism, and budget constraints.

Moreover, organisations in the Middle East are focusing on preparing for future threats posed by quantum computing, with many planning to migrate to post-quantum

cryptography within the next five years. This proactive approach reflects a broader commitment to maintaining robust cybersecurity measures in an increasingly complex threat landscape.

What are some of the most significant challenges organisations in the region face when implementing Zero Trust strategies?

One significant hurdle organisations in the region face is the lack of leadership buy-in, with 44 percent of leaders in the UAE and Saudi Arabia not fully convinced of the need for a Zero Trust approach. Financial constraints are also a major challenge, as nearly half of the organisations cite budget limitations as a barrier.

MANY BUSINESSES ALSO FACE CHALLENGES RELATED TO CREDENTIAL MANAGEMENT, STEMMING FROM A LACK OF CLEAR OWNERSHIP AND SKILLED PERSONNEL

Many businesses also face challenges related to credential management, stemming from a lack of clear ownership and skilled personnel. This shortage of skilled staff makes it difficult for organisations to effectively manage and secure user credentials, further complicating the implementation of Zero Trust strategies.

Overcoming these challenges requires companies to adopt a mindset of continuous learning, resilience, and vigilance. This involves investing in ongoing education for their teams, fostering a culture of cybersecurity awareness, and ensuring that leaders are fully informed about the long-term benefits of Zero Trust to secure buyin and allocate necessary resources. By doing so, organisations can better position themselves to address these challenges and effectively implement Zero Trust strategies to enhance their cybersecurity posture.

Looking ahead, what do you see as the future direction of cybersecurity strategies in the Middle East, particularly in response to evolving threats?

The future direction of cybersecurity strategies in the Middle East will be profoundly shaped by the rapidly evolving threat landscape.

Organisations will need to adopt advanced and adaptive security frameworks, leveraging AI and machine learning to predict and counteract threats in real-time.

Our study emphasises the importance of enhancing cyber hygiene and improving credential management practices to prevent breaches. Additionally, with the advent of quantum computing, organisations in the Middle East must prepare now to mitigate future cybersecurity threats by planning and gradually migrating to post-quantum cryptography (PQC) solutions. According to the Entrust study, 61 percent of respondents in the UAE and 59 percent in Saudi Arabia plan to migrate to PQC within the next five years, making this a critical focus area. Implementing PQC is vital for safeguarding against vulnerabilities posed by quantum computing.

The quantum computing market is projected to reach US$7.6 billion by 2027, introducing new security

challenges that make traditional cryptographic solutions vulnerable. To counter these threats, organisations must invest in PQC, designed to resist quantum capabilities and ensure data security. The UAE is already taking proactive steps with initiatives like the Quantum Research Centre.

Organisations in the GCC region should stay vigilant, allocate resources for R&D in quantum-resistant technologies and collaborate globally. By embracing PQC and staying informed, they can fortify their defences and confidently navigate the quantum era, maintaining robust security postures and safeguarding data against future threats. Overall, the focus will be on building a resilient and proactive cybersecurity ecosystem, capable of effectively addressing both current and emerging challenges. This comprehensive approach will ensure that organisations remain robust and secure in the face of increasingly sophisticated cyber threats.

GREEN INNOVATIONS

PETER OGANESEAN, MANAGING DIRECTOR, HP MIDDLE

EAST AND EAST AFRICA, EXPLORES

HOW ADVANCED TECHNOLOGIES ARE DRIVING SUSTAINABILITY EFFORTS IN THE TECH SECTOR

How can emerging technologies such as AI, IoT, and blockchain be leveraged to enhance sustainability efforts and promote eco-friendly practices within tech companies?

Emerging technologies like artificial intelligence (AI), Internet of Things (IoT), and blockchain are crucial for enhancing sustainability efforts. AI can optimise resource use, from energy management to predictive maintenance, ensuring more efficient operations. For instance, one of HP’s first-ever AI PCs, the HP Elitebook Ultra G1q laptop, delivers responsive performance and compatibility with critical business applications while optimising battery life.

IoT devices provide real-time monitoring and data collection, which helps in making informed decisions to reduce waste and improve efficiency. Blockchain technology ensures transparency and traceability in supply chains, promoting the use of sustainably sourced materials. We are leveraging these technologies to create smarter, more efficient, and environmentally friendly operations, demonstrating our commitment to sustainability.

What role do government regulations and collaborations play in driving sustainability initiatives within the technology sector?

Government regulations and collaborations set the standards and provide the frameworks necessary for businesses to follow sustainable practices. For example, regulations on e-waste management and energy efficiency standards push companies to innovate and reduce their environmental impact. Collaborations, such as HP’s partnership with the First Mile Coalition

in Haiti, help build sustainable supply chains and support local communities. Businesses can effectively navigate these efforts by actively engaging with regulators, participating in industry groups, and fostering partnerships that align with their sustainability goals.

How are advancements in energyefficient hardware contributing to sustainability goals in the tech industry?

Modern processors and GPUs are designed to deliver higher performance with lower power consumption, reducing the overall energy footprint of devices. At HP, we continuously improve the energy efficiency of our products, such as the OMEN Transcend 14, which balances top-tier performance with reduced energy use. Furthermore, one of HP’s first-ever AI PCs, the HP OmniBook X, is equipped with an AI engine with a dedicated NPU which can adapt to users’ needs, habits and preferences. This leads to reduced power consumption and longer battery life. These advancements help us meet our sustainability targets while providing powerful and efficient technology to our customers.

Which innovations do you believe could further accelerate sustainability in the technology sector?

Advances in renewable energy technologies and materials science are leading to more sustainable and durable components. HP is preparing to integrate these advancements by investing in research and development, adopting renewable energy sources, and enhancing our product design processes to prioritise sustainability. For example, our commitment to using recycled materials and creating products

that are easier to recycle at the end of their lifecycle are steps we are taking to remain at the forefront of sustainable innovation in the tech industry.

In addition, we have used more than 55 million kilos of recycled plastics in its products since 2019 and has recycled over 1 billion pounds of waste. Our computers, such as the OMEN Transcend 16, are made with oceanbound plastics, helping to tackle the issue of plastic pollution. Additionally, by removing petroleum-based plastics, we aim to achieve 0 percent singleuse plastics in our packaging by 2025. These initiatives significantly reduce our reliance on raw materials and lower our overall carbon emissions.

By 2025, we aim to use 100 percent renewable energy electricity to power our global operations. Last year, we procured and generated 293, 289 MWh of renewable electricity globally – 81 percent wind, 14 percent solar, and five percent from other sources. Renewables accounted for 59 percent of our global electricity consumption, which is an increase from 55 percent in 2022.

THE INDUSTRIAL METAVERSE ADVANTAGE

THE INDUSTRIAL METAVERSE ATTEMPTS TO CONVERT THE INDUSTRIAL ENTERPRISE INTO A LIVING ENTERPRISE WITH STRONG VISUALISATION CAPABILITY TO DEMONSTRATE TO DECISION MAKERS WHAT IT WILL LOOK LIKE IN THE FUTURE, SAYS WALID GOMAA, CEO AT OMNIX INTERNATIONAL

Industrial organisations face two significant challenges. The first is to meet sustainability targets while achieving growth targets. And most developed countries have set goals to become net zero between 2040–2060, including the UAE. The other challenge is how to manage the growing complexity of end-to-end industrial systems while managing Scope 1,2,3 emissions levels.

To move forward, industrial enterprises must be able to share data across the entire enterprise, supply chain and third parties. They must also be able to predict the impact of any changes made to any part of the enterprise, including manufacturing, distribution, sales, recycling on its sustainability profile. Technology platforms that can integrate large amounts of end-to-end data, monitor, analyse, and simulate the impact of changes on the sustainability profile of an industrial enterprise do not exist today and are still under development. There are also institutional, organisational, and cultural barriers to achieving the necessary levels of data sharing and collaboration.

While the latest tools and platforms of Industry 4.0 technologies, including digital twins are providing benefits, without further evolution they cannot meet tomorrow’s needs. Fundamentally Industry 4.0 and digital twin solutions help to describe physical systems and not the whole system. Any C-level decision making using these tools is static and siloed.

The rise of Industrial Metaverse

The Industrial Metaverse is an evolution of the discrete digital twin technologies that are the foundation of Industry 4.0.

Industrial Metaverse represents an end-to-end, real-world industrial system, including external elements outside the company and the environment within which it operates.

It is a connected whole-system digital twin with functionalities to interact with the industrial enterprise, allowing decision makers to understand the past and forecast the future

The Industrial Metaverse moves beyond digital simulation of physical assets, typically captured by Industry 4.0, into groups of connected assets, processes and functions, upstream and downstream activities, and involves the entire industrial enterprise.

The Industrial Metaverse thus provides a transformative tool to elevate the use of digital simulation technology to the level of strategic decision-making. This is especially valuable for developing effective sustainable growth strategies.

The adoption curve of the Industrial Metaverse is delinked from the adoption curve of the consumer Metaverse. The reason for this is its ability to simulate

complex industrial enterprises has a higher value for decision makers than the quality of immersivity and humanmachine interface platforms.

Benefits

Industrial Metaverse offers multiple advantages over Industry 4.0 solutions. These are:

• Simulation of industrial complex systems is possible and various what-if virtual scenarios can be presented. This is especially useful for sustainability targets.

• The data inside the Industrial Metaverse is longer from the past or present but can also generate the future. This can represent how sustainable will the industrial enterprise be in the future.

• Visualisation of industrial complex systems is possible using AI and virtual reality and limitation of the human mind can be overcome.

• Using visualisation and what-if scenarios, interconnection between various stakeholders of the industrial enterprise becomes more visible and can be managed optimally. This interdependence can help assess how sustainability targets can be met.

While achieving a large scale, end-toend, industrial digital twin may be a few years away, due to development gaps in computing and scale-up AI, early steps are possible in the short term and Industrial Metaverse use cases have already been developed. Notwithstanding these innovations required, the Industrial Metaverse offers enterprises a medium-term solution on how to meet sustainable targets.

A BLUEPRINT FOR DIGITAL SUCCESS

RANJITH KAIPPADA, MANAGING DIRECTOR, CLOUD BOX TECHNOLOGIES, EXPLORES THE STAGES THAT GCC ENTERPRISES MUST MASTER TO SUCCESSFULLY NAVIGATE DIGITAL TRANSFORMATION

In the GCC, digital transformation continues to drive profitability improvements for large corporate enterprises in market segments such as airlines, banks, financial institutions, energy, logistics, food processing, among others. Post pandemic profitability and shareholder dividend announcements in 2023 have exceeded previous years.

While strong visionary directions from the nation’s leaders are responsible for these impressive results, it is also the tandem emphasis for businesses to innovate and adopt digital technologies, as part of the digital economy, and as described in national vision statements. While large enterprises and corporate businesses have demonstrated success stories of productivity and operational improvement, there are other global examples where such investments have not yielded equally impressive results. At this stage it is important to understand the overall process of digital transformation and highlight the areas that require care and attention to drive successful and predictable results with the investments being made into digital transformation.

According to Gartner, the transformation journey is taking large enterprises at least twice as long and costing twice as much as they originally anticipated. 53 percent of organisations surveyed remain untested in the face of digital challenges and their digital transformation readiness is therefore uncertain.

So, what is a successful road map for regional enterprises to follow? Here are some points to consider:

• What are the various stages of digital transformation?

• Who are the transformation champions required?

• What are the resources required for digital transformation?

• Is the objective to optimise processes or transform processes?

Transformation champions

The CIO is the lead and forms cross functional teams across the enterprise. It is necessary for the CIO to collaborate with peers such as business heads to help prepare and guide the digital transformation strategy. With this collaboration, the CIO communicates the goals of the digital transformation journey across the enterprise.

New business processes and workflows rely on the right applications being in place. Application leaders ensure that new technology platforms are suitably adopted; manage the delivery of these applications; and support them in their lifecycle journey.

Data management leaders are responsible for data modelling, supporting algorithms and analytics, and alignment with decision making. Enterprise architects activate new technologies and tools, align technology with digital business, and conduct experimentation for the right solutions.

Vendor management leaders manage innovation contracts as well as activities involving vendor sourcing, evaluation, and procurement. Professional service leaders engage with business teams to architect new methodologies, workflows, processes and operations.

Early stage

In the beginning of digital transformation, it is important to describe the digital ambition of the business and the strategy to achieve it. Based on the technology and business maturity of the enterprise, what are the

core competencies of the enterprise, what are the additional competencies required, and what is the extent of change management that will be required, also need to be articulated. Balancing progress between optimisation and transformation goals is essential. Establishing a clear communication platform from the outset is vital to promoting the digital transformation across the enterprise.

It’s also important to map recent disruptions and innovations in the industry and adjacent sectors. Business leaders should develop new business and sales models to outpace competitors, guided by the digital transformation strategy.

Based on its digital transformation ambitions, enterprises need to select strategic partners who are aligned with its digital vision, and who can accelerate its transformation and differentiation from competitors.

Lastly, at the centre of the digital transformation strategy must lie the needs, requirements and expectations of the newly targeted customer segments.

Middle stage

After the initial stages, organisations need to start building prototypes and proof of concepts in order to ascertain the changes that need to be made to the technology infrastructure. This also helps to plan for the change

management required to be introduced based on the culture and technology maturity of the enterprise.

Proof of concepts and prototypes also give an idea of the challenges in implementation and the skills required to navigate the implementation and later support the implementation. They also help to define key performance indicators required to measure success of implementation, enterprise adoption and enterprise digital transformation.

In order to move from the pilot and prototype stage to enterprise-wide scaling there needs to be a plan to measure the milestones for enterprisewide adoption and continuous measurement of alignment towards the final objectives. This also implies a shift of governance and compliance from the existing processes and operations towards the transformed processes and operations.

At this stage, the commercialisation of digital transformation would have begun, from a technology led roll out into a business led roll out.

Advanced stage

At this stage, the enterprise would have progressed through the commercialisation of digital transformation and would have adopted and migrated into new business and revenue models. As the challenges of implementation and change management in this digital transformation begin to recede it is important to reflect and assess the progress that has been made. Has it benefitted enterprise customers and how has it impacted the industry? Has it helped the enterprise to differentiate and outpace its competitors?

Digital transformation is a journey and not a one-time project, the enterprise needs to continuously monitor its customers and its industry to assess and prepare for the next disruptive cycles of transformation. It can only be successful if the enterprise has developed the agility to reset and transform itself, with the next cycle of disruptive opportunity.

Samsung Galaxy Z Flip6

Samsung has officially launched the Galaxy Z Flip6, the latest addition to its foldable smartphone lineup. The device maintains the signature clamshell design while introducing several enhancements that cater to both functionality and user customisation.

The Galaxy Z Flip6 features a 3.4-inch Super AMOLED FlexWindow, offering improved accessibility and usability even when the device is closed. This external display now supports AI-assisted functions, allowing users to reply to texts using Suggested Replies, which generates responses based on recent messages. Additionally, the FlexWindow provides access to Samsung Health updates and music controls, with the ability to view information from multiple widgets simultaneously.

Inside, the Galaxy Z Flip6 is equipped with a new 50MP wide sensor and a 12MP ultra-wide sensor. These upgrades are aimed at delivering higher-quality photos and videos, with the 50MP sensor supporting 2x optical zoom and up to 10x zoom with AI assistance. The Nightography feature, which enhances video capture in low-light conditions, has also been improved and is now integrated into popular social media apps like Instagram.

FlexCam, a key feature of the Galaxy Z Flip series, returns with new capabilities. The Auto Zoom function automatically adjusts the frame by detecting subjects and zooming in or out as needed, making group shots and scenic photos easier to capture hands-free.

Samsung has also focused on optimising battery life, ensuring that users can take advantage of all these features without worrying about frequent charging. Security remains a priority with the inclusion of Samsung Knox, a defense-grade platform designed to protect user data through real-time threat detection and hardwarelevel security measures.

The Galaxy Z Flip6 continues Samsung’s commitment to innovation in the foldable smartphone market, combining advanced technology with practical features for everyday use.

D-Link G530 5G NR AX3000

D-Link has launched the G530 5G NR AX3000 Wi-Fi 6 router, which combines 5G technology with Wi-Fi 6 to provide high-speed internet connectivity.

The G530 router uses a mobile carrier’s SIM card to deliver 5G speeds up to 3.4 Gbps and Wi-Fi 6 capabilities up to AX3000. Wi-Fi 6 technology expands the bandwidth to 160MHz and includes bi-directional MU-MIMO and OFDMA technologies, which enhance data rates and reduce latency.

The G530 router is engineered to maximise the full potential of 5G connectivity. By utilising a mobile carrier’s SIM card, users can enjoy lightning-fast internet

speeds, bringing 5G’s promise of up to 3.4 Gbps into their homes and offices. This, coupled with the router’s Wi-Fi 6 capabilities that reach AX3000, ensures a seamless, high-speed connection for all devices. Wi-Fi 6 technology expands the Wi-Fi bandwidth to 160MHz and incorporates advanced bi-directional MU-MIMO and OFDMA technologies. These features enhance data rates and significantly reduce latency, providing an ultra-fast, lag-free internet experience. From online gaming and 4K/8K streaming to participating in video conference calls and downloading large files, the G530 router delivers consistent, high-speed connectivity.

The G530 router is equipped with both a Gigabit Ethernet WAN port and a LAN port, offering versatile wired connection options. It has a dual connectivity failover mechanism, which guarantees an uninterrupted internet connection and beneficial for users who rely heavily on a stable and reliable network for their daily activities.

The G530 meets WPA3 encryption standards and holds the ETSI EN 303 645 cybersecurity certification, providing protection against unauthorised access. It also includes parental controls for monitoring and managing children’s online activities.

Setup is simplified with plug-and-play functionality and can be managed through the Falcon App. The router will be available globally in Q3 2024.

Acer SpatialLabs Eyes Stereo Camera

Acer has announced the launch of the SpatialLabs Eyes Stereo Camera, a new addition to its SpatialLabs 3D product lineup. The compact camera is designed to capture stereoscopic 3D images, making it a versatile tool for photographers and content creators.

The SpatialLabs Eyes Stereo Camera features 8-megapixel resolution per eye, allowing for detailed and immersive 3D image capture. The camera is equipped with a built-in selfie mirror and has a weatherproof exterior, making it suitable for various environments. It also includes auto

and touch focus capabilities, as well as Electronic Image Stabilisation (EIS), to ensure smooth and steady footage.

For more experienced photographers, the camera offers a manual mode that allows for adjustments to ISO, white

balance, and shutter speed settings. The camera’s outer material is glossed with a shale black coat, while its lens cap and selfie mirror enclosures are layered with aluminum lining to present a sophisticated look and feel.

In addition to capturing 3D images and videos, the SpatialLabs Eyes Stereo Camera enables real-time 3D streaming and video conferencing. It is compatible with platforms such as YouTube, Teams, Zoom, and Google Meet, offering customisable depth features for enhanced video calls.

The camera is expected to be available in North America and EMEA regions starting in Q3 2024, with a starting price of US$ 549 and EUR 549, respectively.

Setup is simplified with plug-andplay functionality and can be managed through the Falcon App. The router will be available globally in Q3 2024.

OPPO Reno12 Series

OPPO has announced the launch of its Reno12 Series, which introduces two models, the Reno12 and Reno12 Pro, both featuring significant advancements in AI technology.

The Reno12 and Reno12 Pro come equipped with a variety of AI-powered tools designed to enhance user experience. Among the standout features are AI Eraser 2.0, which allows users to remove unwanted elements from photos with a single tap, and AI enhancements for group photos, including AI Clear Face for improved facial clarity and AI Best Face to correct closed eyes in pictures.

Both models offer a 4K video recording capability at 30 frames per second on both the front and rear cameras, providing higher resolution video capture compared to standard 1080p. Additionally, the AI Portrait Expert feature enhances photo quality with agile exposure adjustments for more realistic lighting and natural skin tones.

The Reno12 Pro is available in two colour options, Sunset Gold and Space Brown, featuring a two-tone matte-gloss design. The standard Reno12 model is offered in Astro Silver and Matte Brown. Both models include OPPO’s Splash Touch technology, allowing the screen to function correctly when wet, and are built with a highstrength alloy framework, boasting an IP65 rating for dust and water resistance.

OPPO has also incorporated an AI Toolbox, leveraging Google’s Gemini large language model to enhance content interaction and efficiency. This includes features like AI-driven social media content generation and content summaries for lengthy articles.

ASUS Zenbook S 16

ASUS has unveiled a new addition to its Zenbook lineup – the Zenbook S 16. The ultrathin 16-inch laptop features a new design, utilising a material called Ceraluminum, a ceramic hybrid that ASUS developed over four years. This material offers enhanced durability, providing resistance to scratches and wear.

The Zenbook S 16 is powered by the latest 12-core AMD Ryzen AI 9 HX 370 processor, supported by 32 GB of LPDDR5x RAM and a 1 TB PCIe 4.0 SSD. The laptop is engineered to deliver efficient performance, including up to 50 TOPS (Tera Operations Per Second) of AI capabilities, thanks to its integrated Ryzen AI engine.

The device is notable for its thin profile, measuring just 1.1 cm in thickness, and incorporates a 3D vaporchamber cooling system with dual Iceblade fans. The system operates quietly, with an ambient cooling mode that keeps noise levels under 25 dB.

Connectivity options include two USB4 Type-C ports, a USB 3.2 Gen 2 Type-A port, HDMI 2.1, an SD card reader, and an audio combo jack. The laptop also supports WiFi 7, with ASUS WiFi Master Premium certification for reliable wireless connections.

The Zenbook S 16 sports a 16-inch 3K 120 Hz ASUS Lumina OLED display, which is Pantone Validated and DisplayHDR True Black 500 certified. The laptop also features a six-speaker audio system, certified by Harman Kardon, with Dolby Atmos support for an enhanced audio experience.

GREEN ACTION

SUNIL PAUL, MD, FINESSE, SHARES INSIGHTS INTO HOW CXOS CAN HARNESS THE POWER OF TECHNOLOGY TO SPEARHEAD ENVIRONMENTAL INITIATIVES, REDUCE CARBON FOOTPRINTS, AND CHAMPION SUSTAINABILITY

As we brace through one of the hottest summers on record, the urgency for climate action is glaringly apparent. The relentless heatwaves, devastating wildfires, and unpredictable weather patterns are staunch reminders of the urgent need for strong climate strategies. In this critical juncture, technology stands out as a key enabler, offering vital solutions to mitigate and lessen environmental impacts and steer us toward a sustainable future. For business leaders, particularly CIOs, this is a golden opportunity to drive meaningful environmental progress within their organisations.

The low-hanging fruit

Let’s start with the fundamentals— optimising energy usage. Technologies such as Internet of Things (IoT) sensors and cloud analytics are game-changers in understanding and managing energy consumption. Picture having a real-time view of energy use across all your facilities, identifying waste, and implementing solutions swiftly. For instance, IoT-based energy management systems can reduce energy consumption by optimising HVAC, lighting, and other systems. With analytics dashboards, organisations can track their energy optimisation efforts and continuously improve. By embracing these technologies, CIOs can lead initiatives that not only cut costs but also substantially reduce their organisations’ environmental footprint.

Precision in practice

Another crucial aspect of any effective sustainability strategy is accurate carbon accounting. A recent PwC report indicates that 64% of Middle Eastern companies are committed to sustainability, with many developing Environmental, Social, and Governance (ESG) strategies. Through data-driven approaches, organisations can monitor and manage emissions

more effectively. CIOs play a vital role in overseeing data collection and reporting. By leveraging sensor data, blockchain for supply chain tracking, and AI-powered reporting tools, emissions monitoring becomes more streamlined and reliable. Blockchain ensures data integrity, fostering transparency and trust with stakeholders, while AI analytics provide deep insights into emissions patterns, enabling targeted reduction efforts. Robust carbon accounting practices allow organisations to set realistic targets and demonstrate a clear commitment to sustainability.

A sustainable approach

The circular economy is gaining momentum as a vital sustainable business model, and CIOs are uniquely positioned to champion this transformative approach. With IT infrastructure woven into every aspect of a business, CIOs have the leverage to drive circular practices forward. y optimizing maintenance protocols and extending the lifecycle of hardware through refurbishment, CIOs can reduce e-waste significantly. Additionally, they can lead the adoption of cloud-enabled resource-sharing models and Everything-as-a-Service (XaaS) platforms, which maximize asset utilisation and reduce the need for new resources. Championing the circular economy not only helps mitigate environmental impact but also drives innovation and operational efficiency.

Powering the future

Another area that CIOs should focus on is the adoption of renewable energy sources. Smart meters, demand management systems, and automated controls are key to building a resilient energy distribution network. According to the International Energy Agency (IEA), smart grid technologies can enhance energy efficiency by up to 10 percent. Advanced data architectures also facilitate the secure exchange of information from renewable

sources like solar and wind. CIOs can delve into AI-driven forecasting for renewable energy output, use drones for wind farm maintenance, and implement blockchainenabled community solar programmes. These initiatives bolster sustainability efforts and position organisations as leaders in technology adoption.

Sustainability is everyone’s responsibility For top executives, addressing climate change transcends mere corporate duty— it’s a strategic necessity. By harnessing cutting-edge, companies can unlock immense value, enhance their reputation, streamline operations, and ensure longterm profitability. A PwC study reveals that 78 percent of investors prioritize companies with strong ESG initiatives. Additionally, consumers are increasingly favoring businesses that commit to sustainability, even if it means paying more. This highlights the tangible benefits of embedding sustainability into core business strategies. Collaboration among top executives, including CIOs, CFOs, and CSOs, is crucial for aligning technological innovation with sustainability goals.

In the face of an escalating climate crisis, the role of technology in facilitating climate action is undeniable. CXOs, particularly CIOs, are equipped with powerful tools and the influence to drive substantial change, are at the forefront of this transformation. By optimizing energy use, ensuring accurate carbon accounting, advancing the circular economy, and enabling renewable energy, technology leaders can make significant strides toward a more sustainable future. The climate challenge is immense, but with proactive leadership and innovative technology, businesses can lead the way in securing a resilient and prosperous future amidst environmental uncertainty.

21ST WEDNESDAY, AUG 2024 | RITZ CARLTON, DIFC, DUBAI

Time: 02:00 PM - 10:00 PM

Join us at The Vertical Congress Summit and Awards by Redington on 21st August 2024 at the Ritz Carlton, Dubai, with 200+ industry leaders where innovation meets action and visionaries redefine possibilities across key verticals.

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