VIEWPOINT
THE HUMAN FACTOR IN INTELLIGENT AUTOMATION STEPHEN GILL, ACADEMIC HEAD, SCHOOL OF MATHEMATICAL AND COMPUTER SCIENCES AT HERIOT-WATT UNIVERSITY DUBAI CAMPUS, ANALYSES THE KEY SUCCESS FACTORS OF INTELLIGENT AUTOMATION.
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ithin the past two years, Intelligent Automation (IA) has climbed to the top priorities for enterprises to achieve technological resilience. Not only that, but IA has been linked to agility and responsiveness for its role in facilitating lean and costefficient operations at an optimum pace in comparison to traditional approaches. There are clear signs that companies and enterprises have 40
CXO INSIGHT ME
MARCH 2022
started embracing the disruption. In fact, the latest trends indicate that the intelligent process automation market is expected to reach $13.75 billion in the next two years, as quoted in Forbes. This is double the value comparing to three years ago. However, recent reports have uncovered that most organisations are struggling to secure value from their IA activities. Upon a quick overview of the challenges, it becomes clear that the challenges are more related to skills,
leadership and data than they are to tools and technologies. A survey by KMPG in 2019 of nearly 600 business leaders across 13 countries pinpoints the main barriers and challenges along the road to IA implementation. The most notable include organisations being hindered by a lack of integration and prioritisation. Several organisations are failing to see that intelligent automation is a business issue, rather than a purely technological
