CUSTOMER EXPERIENCE CHALLENGE 2nd round Application Booklet
AIESEC International is officially launching second application for Customer Experience Challenge - Because providing MORE and BETTER experiences is a choice, and we chose both!
We want you to show us how your entity is providing HIGH QUALITY experiences to EVERY SINGLE EP you have!
"Sounds great Susu!, but I have some questions..."
1) How will it work? Cool. You apply as MC to participate in the challenge. However, you will need to subscribe maximum 4 of your LCs in it. They will be the ones performing the tasks. 2) Which tasks? There is a GST Crew in charge of delegating tasks to the LCs. They will be related to making sure VALUE DELIVERY is great for every experience of your EPs. 3) So it means the challenge is for the LC, not for me as MC? Nope!. The challenge is for you as MC, but your LC will be the one doing stuff. Tricky, right? You must support your LCs to make sure they perform... 4) Ok, so show me benefits. What will I gain if I apply on behalf of my entity? Good question! The entities who manage to keep up with the tasks until the end will be certified as “Leadership-Centered Entities�. This certification will be used later on for different benefits (which will be defined together with the AI1617 responsible members). Believe me, you want to be a LEADERSHIPCENTERED entity!
5) What happens if one of my LCs does not perform a task in one of the weeks? The first time it’s a mistake, the second time it’s a choice. If an LC does not perform a task for a second time, the whole entity will be out of the challenge. 6) When will I know if I got the certification or not? Guess what??!! At IC Poland 2016 we will announce the official certificated entities. The challenge will finish in July. 7) Ok, I’m in. What do I need to do? Make sure the is someone in charge of this challenge in your MC team, and then submit your application. This person will be in touch with our GST “CXP Challenge” Crew all the time... the rest? Deliver MORE and BETTER experiences for your EPs, and that would be it :) 8) How will it affect that I am applying in the second round? You will have time to catch up with the challenges that have been already given to MCs. In the beginning it will be more intense for you but don’t worry, GST Crew will support you!
Do you have more quetsions? Contact zielosko.katarzyna@aiesec.net
?
CUSTOMER EXPERIENCE CHALLENGE CHALLENGE Application 1. 2. 3. 4. 5.
Your Entity Name/email/position of MC member responsible for the Challenge LCs that will take part in the Challenge (max. 4) Why do you want to take part in Customer Experience Challenge? What is the "secret recipe" to have an amazing value delivery for our EPs?
APPLY TILL 28.04, 18:00 GMT Send your application (pdf) to zielosko.katarzyna@aiesec.net and jonathans@ai.aiesec.org Your application can’t extend 3 pages. Selection of MCs that will take part in the Challenge will be made till 29.04.
GOOD LUCK!
GST Crew!