CUSTOMER EXPERIENCE CHALLENGE
GST BOOKLET Apply till: Mar. 13th 23h59 pm (GMT+2)
ELECTIONS PROCESS • Application release
08.03
• Application DDL
13.03
All applications must be submitted before 13th of March, 23h59 GMT+2.
• Selection process
14.03 – 15.03
Please be mindful of the time zones. No late submissions will be accepted.
• GST Announcement
16.03
EXTRA INFORMATION • • • •
Not all applicants will necessarily be interviewed. GST positions are not paid GST are expected to start working on projects right after the date of appointment We are looking for creative people with different level of skill sets. Some positions would also require you to actively learn from the boundless knowledge of internet, and implement in projects for the organization.
ABOUT CUSTOMER EXPERIENCE CHALLENGE QUANTITY or QUALITY? Which one would you choose? AIESEC International is officially launching the Customer Experience Challenge Because providing MORE and BETTER experiences is a choice, and we chose both! We want you to show us how your entity is providing HIGH QUALITY experiences to EVERY SINGLE EP you have!
POSITION: Customer Experience Challenge – Regional Manager
Customer Experience Challenge TEAM ROLE: To create and execute strategies for education, tracking and evaluation of Customer Experience Challenge in the network.
HOURS PER WEEK: 6
Regional Manager Functions: • Education, consulting and tracking of MCs that take part in the Challenge • Making sure that Challenge is followed in the region • Making analysis and reporting the Challenge acomplishement • Creating new strategies for the Challenge together with GST Team Key skills required: • Data analysis • Tracking • Communication skills • Basic design skills
ACCOUNTABLE TO: GST Leader (Katarzyna Zielosko)
Posi$ons opened: 2
POSITION: Customer Experience Challenge – IT Manager
Customer Experience Challenge TEAM ROLE:
To create and execute strategies for education, tracking and evaluation of Customer Experience Challenge in the network.
HOURS PER WEEK: 6
IT Manager Functions: • Provide education and support for MCs about NPS and LDM Assessment on EXPA • Managing access to tools for MCs that are taking part in the Challenge Key skills required: • IT skills • Design skills
ACCOUNTABLE TO: GST Leader (Katarzyna Zielosko)
Posi$ons opened: 1
APPLICATION PROCESS Submit 2 attachments in PDF Format: ATTACHMENT #1 - QUESTIONNAIRE: • Personal data. • Questionnaire for each position you are applying for. • Video link. ATTACHMENT #2 - ENDORSEMENT: • Endorsement from the current MCP of your entity. The application should be submited to GST Leader – Katarzyna Zielosko (zielosko.katarzyna@aiesec.net)
QUESTIONNAIRE PERSONAL DATA (for ALL positions): • Name and last name. • Birth date. • Nationality. • Cell phone number. • Skype ID. • Facebook profile. • Academic background. • Current AIESEC Position. • Brief AIESEC XP description (1 paragraph max.).
QUESTIONNAIRE Questions for: Regional Manager. 1. Assess LDM Implementation in your Region.What can be done more in your region to ensure LDM Implementation and Leadership Qualities development in every experience? 2. In order to track and evaluate the implementation of LDM we have NPS (S&S implementation) and LDM Assessment (IOJ Delivery). What strategy do you propose to have a response rate higher than 80% in both NPS and LDM Assessment in your region? 3. Part of your job will be to create an education strategy about the LDM and Customer Experience Challenge for the network. What would it be? 4. Create a 1-minute video and paste the youtube link in you application. The question for it is: What are the main 3 changes that need to be done in each entity to implement LDM?
QUESTIONNAIRE Questions for: IT Manager 1. Part of your job will be to create an education strategy about NPS and LDM Assessment systems. What would be your education strategy for this? 2. Describe one good example of new tool implementation strategy. What were the reasons the strategy was successful? 3. What is your IT experience? 4. Create a 1-minute video and paste the youtube link in you application. The question for it is: How digitalization of AIESEC will help to grow disruptively?
THANK YOU In case of any questions, feel free to contact: GST Leader – Katarzyna Zielosko (zielosko.katarzyna@aiesec.net)