Odoo VS Sugar CRM

CRM COMPARISON

ODOO VS SUGAR CRM

www.cybrosys.com

Sugar CRM

Odoo

❑ SugarCRM is a web-based CRM software

❑ Odoo is an open source software which is

available in open source. It has got four

available in community version which is free

editions

and enterprise version which paid.

like

community,

professional,

enterprise and ultimate. ❑ It has got 1.5+ million users. ❑ SugarCRM is there in around 120 countries worldwide. ❑ SugarCRM has around 350+ employees.

❑ There are 4+ million users for Odoo worldwide. ❑ Odoo is used in around 120+ countries in the world. ❑ Odoo has 730 official partners. ❑ Around 1500 developers are working for Odoo.

CRM FEATURES COMPARISON CRM Lead management

SugarCRM

Odoo

Managing leads

Yes

Yes

Lead scores

Yes

Yes

Deduplications

Yes

Yes

Sales Quota

No

Yes

Leads acquisition

SugarCRM

Odoo

Integrating mail

Yes

Yes

Contact forms

Yes

Yes

Call to action website

No

Yes

Collective import

Yes

Yes

Sales pipeline

SugarCRM

Odoo

Managing opportunities

Yes

Yes

In-pipeline management

No

Yes

Pipeline by expected closing dates

No

Yes

Log calls

Yes

Yes

Scripts/automated next action

No

Yes

Relationships

SugarCRM

Odoo

Companies

Yes

Yes

Contacts

Yes

Yes

Photos in contacts

No

Yes

Multiple contacts per company

Yes

Yes

Multiple companies per contact

Yes

No

Sales Quotations

SugarCRM

Odoo

Quotations

Yes

Yes

Pricelists

No

Yes

Quotation templates

Yes

eSignature

No

Yes

Online payment

No

Yes

Inline negotiation

No

Yes

Multiple UoM

No

Yes

Sales order

SugarCRM

Odoo

Sales orders

Yes

Yes

Invoicing

No

Yes

Customer portal

No

Yes

Shipper integration

Yes

Yes

Subscription management

No

Yes

Marketing

SugarCRM

Odoo

Collective mailing

Yes

Yes

Web to leads capture

Yes

Yes

Track leads

No

Yes

Events

No

Yes

Surveys

Yes

Yes

Blogs

No

Yes

Generating lead

Nurturing leads

Reporting

SugarCRM

Odoo

Analyze activities

Yes

Yes

Analyze pipeline

Yes

Yes

Analyze sales

Yes

Yes

Analyze invoice

No

Yes

Forecast sales

Yes

Yes

Targets

Yes

Yes

Repeating business

No

Yes

Graphs

Yes

Yes

Pivot table

No

Yes

Custom dashboard

Yes

Yes

Report Engine

Usability & productivity

SugarCRM

Odoo

Integrating VOIP

Yes

Yes

Integrating calendar

Yes

Yes

Live chat

No

Yes

Drag & drop

Yes

Yes

Integrating social media

Yes

No

Adding ďŹ elds

No

No

Emails

SugarCRM

Odoo

Integrating email

Yes

Yes

Email templates

Yes

Yes

1/5

2/5

Full web interface

Yes

Yes

Mobile application

Yes

Yes

Android

Yes

Yes

iPhone

Yes

No

Multi language

Yes

Yes

API

Yes

Yes

Application store

179 Apps

7300 Apps

User satisfaction Brand visibility Usage

Interface

Rating

SugarCRM

Odoo

Navigating & most search

3/5

4/5

Pipeline opportunities

1/5

5/5

Mobile application

4/5

3/5

Flexible report

3/5

4/5

Speed

2/5

5/5

g2Crowd rating

3.2/5

4.6/5

GetApp

4/5

5.0/5

Capterra

4.5/5

5.0/5

User satisfaction

For More Details

Check our company website for Odoo related blogs and Odoo book. www.cybrosys.com

Check our YouTube channel for functional and technical videos in Odoo.

Cybrosys Technologies

Thank You