Hamilton's Employment and Training Network

Hamilton’s Employment and Training Network

In partnership with the Skills Development Flagship January 2014

ACKNOWLEDGEMENTS Authors: Judy Travis and Sarah Hosick, Workforce Planning Hamilton Advisory team: Angela Eckhart- Employment Hamilton Kerry Lubrick – Ontario Works Leah Morris – Adult Basic Education Association Network Maps: Robyn Kalda, Health Nexus Workforce Planning Hamilton would like to recognize and thank those organizations and individuals that have contributed their knowledge and expertise to the creation of this report.

Thanks to the members of the Skills Development Flagship for partnership support of this project. WPH would also like to acknowledge all those who responded to the relationship network survey in Fall 2013.

Special thank you to Robyn Kalda at Health Nexus. Robyn’s guidance and creation of the network maps of employment and training service providers in Hamilton was invaluable in understanding the employment and training network.

This Employment Ontario project is funded by the Government of Ontario.

Ce projet Emploi Ontario est financé par le gouvernement de l’Ontario.

This document may be freely quoted and reproduced without obtaining the permission of Workforce Planning Hamilton provided that no changes whatsoever are made to the text and that Workforce Planning Hamilton is acknowledged as author.

The information in this report is current at the time of printing.

The views expressed in this document do not necessarily reflect those of the Government of Canada or the Government of Ontario.

TABLE OF CONTENTS Purpose of this report

2

Background

2

Methodology

3

Limitations

3

Part 1: A Profile of the Unemployed Population in Hamilton By the Numbers Gender Age Distribution Duration of Unemployment Education Skills Mismatch in Hamilton Major Field of Study of the Unemployed

4

Part 2: An Inventory of Program and Service Availability Specializations Service Mix 1.

Employment Related Services 2.

Educational Services 3.

Other Services

9

Part 3: Network Mapping What is Network Mapping?

Goal of Network Mapping Network Maps of Hamilton’s Employment and Training Services

19

Appendix A: Service Questions

29

Appendix B: Service Category Definitions

30

Appendix C: Network Mapping Survey

35

Appendix D: List of Survey Respondents

38

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PURPOSE OF THIS REPORT There are 28 organizations in Hamilton that provide training and upgrading services, employment services, or both types of services to help people upgrade their skills and get back to work.1 Located throughout the city, each organization offers unique services for their clients, with different eligibility criteria and specializations. As program offerings change and adapt to suit client needs, it can be challenging for workers in each organization to keep current on other organizations’ programs. Therefore, this report is designed to help service providers better understand current employment and training program options in Hamilton so that there is greater connectivity, awareness and alignment of programs and services.

To achieve this purpose, we first present an analysis of Employment Ontario client demographics, as well as the general unemployed population in Hamilton. In so doing, we can see who is currently receiving employment or training services, as well as who is not receiving services but might benefit from them. Complementing the client analysis, we also look at an inventory of current program offerings and how they align with client needs.

To understand the relationships between organizations, we connected with Health Nexus, a charitable organization that supports individuals, organizations and communities to strengthen their capacity to promote health, to construct a relationship network map of the service providers. Through network mapping, we are able to discover the strengths of relationships within the service provider community, so that its work and effectiveness may be strengthened.

One of the goals of this paper is to stimulate discussion in the service provider community about client needs and service availability. Service questions are provided throughout the report to help facilitate dialogue between agents. See Appendix A for a full list of service questions.

BACKGROUND Recognizing the need to better understand community relationships and service coordination, the Workforce Information Network (WIN) Hamilton website (www.winhamilton.ca) was developed in 2009 and launched publicly in 2011 with funding from the Ministry of Community and Social Services. Developed by the Skills Development Flagship, and operated by Workforce Planning Hamilton, WIN Hamilton offers a comprehensive list of local employment, training, and upgrading programs, complete with maps and contact information. There are 244 users

1

These services receive government funding and are registered on WIN Hamilton. There are more organizations registered on WIN Hamilton that do not provide direct employment or training services. There are also privatesector organizations that are not registered on WIN Hamilton.

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registered on the site, and from October 2012-October 2013, the website saw 6,514 visits (5,413 unique) and over 16,500 page views.

At the time the project was designed, it was restricted by not having access to client information on who was using employment or training services. In 2013, the Ministry of Training, Colleges and Universities released aggregate data on Employment Ontario (EO) clients to Workforce Planning Hamilton allowing us to build upon the WIN Hamilton initiative and explore the linkages between service providers and client needs.

METHODOLOGY In consultation with the Adult Basic Education Association and the Skills Development Flagship, Workforce Planning Hamilton undertook a research approach which included:  

 

an analysis of the 2011 National Household Survey for the Hamilton census division, as well as the monthly Labour Force Survey for the Hamilton census metropolitan area; an assessment of custom client data from the Employment Ontario agencies serving Hamilton, provided by the Ministry of Training, Colleges and Universities, as well as custom Ontario Works client data provided by the City of Hamilton Community and Emergency Services for the year April 2012- March 2013; a review of program offerings collected from the WIN Hamilton website; an online survey created with guidance from Health Nexus that gauged awareness and relationship levels between service providers that was distributed to all members of the WIN Hamilton website, gathering 119 responses from September to October 2013.2

LIMITATIONS Client data from MTCU was in aggregate form and could not be cross-tabulated or separated by service provider. Data presented here is also not representative of all individuals who access employment services in the community. The numbers of EO clients reported are those that received direct service. Some people choose to conduct their job search without committing to a structured program and these individuals would not be reflected in the EO client data.

Individuals that receive educational or employment services outside of the EO or OW system are also not included in the client analysis.

Time references of data sets are also slightly different. Data on the general unemployed population in Hamilton was gathered from the 2011 National Household Survey, while EO and OW client data was aggregated from the 2012-2013 fiscal year.

2

See Appendix B for a copy of the survey questions.

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PART 1: A PROFILE OF THE UNEMPLOYED POPULATION IN HAMILTON Training and employment services are available to help the unemployed population find work.

This section will profile Hamilton’s labour force, with specific focus on:  

Who could benefit from employment or training services (the unemployed population) Who is currently receiving employment or training services (clients who received Employment Ontario (EO) services from April 2012- March 2013 and Ontario Works recipients who were active at some point from April 2012-March 2013)

BY THE NUMBERS Population - 519,949

Labour Force - 266,200

Employed - 243,080

Unemployed - 23,120

OW - 20,303 EO - ES Assisted Clients - 4,292*

EO - LBS Learners 816*

One-to-one employment counselling - 3,626*

*These client groups are not mutually exclusive.

Source: 2011 National Household Survey, EO Client Data Clients who receive employment services represent a subset of the general unemployed population. By looking at characteristics of the total unemployed population as well as the employment service groups we can see who we are reaching with our services and who is not currently using employment services but might benefit from them.

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GENDER 100% 50% Female Male

0% Employed

Unemployed

Employment Literacy and Service Assisted Basic Skills Clients Learners

Ontario Works Active Applicants

Source: 2011 National Household Survey, EO Client Data, OW Client Data   

Slightly higher proportion of unemployed males than females (54.5% male compared to 45.5% female) Employment service assisted clients have similar distribution of males and females (54.1% male and 45.9% female) as the unemployed population Employed population, LBS learners and OW recipients are almost even proportions of men and women

AGE DISTRIBUTION 100% 80% 60% 40% 20% 0%

65 years and over 45 to 64 years 25 to 44 years Employed

Unemployed

Employment Service Assisted Clients

Literacy and Basic Skills Learners

15 to 24 years

Source: 2011 National Household Survey, EO Client Data   

Youth (15 to 24 years) more likely to be unemployed than people of prime working age Youth are less likely to access employment services compared to the general unemployed population Majority of clients served are of prime working age (25 to 44 years)

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65 years and over

100% 80%

45 to 64 years

60%

30 to 44 years

40% 20%

Taking a detailed age breakdown of OW clients shows that there are also a low number of youth in their program, with 14% of active clients under the age of 22

22 to 29 years

0% Ontario Works Clients

18 to 21 years

Source: OW Client Data

DURATION RECEIVING SERVICES 100% 80% 60%

More than 12 months 7 to 12 months

40%

3 to 6 months Less than 3 months

20% 0% Employment Service Clients Ontario Works (March 2013 Caseload)

Source: EO Client Data, OW Client Data  

ES clients tend to either be relatively new to services, or have been an active client for over a year Ontario Works also has a high proportion (57.5%) of their caseload who have received benefits for 12 or more months

Service Question: Long-term unemployment has been linked to negatively impact the chances of finding a job. What strategies can help the long-term unemployed overcome the perceived negative bias and get back to work? .

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EDUCATION 100% 80% 60%

Other Completion of postsecondary

40%

Completion of high school Less than high school

20% 0% Employed

Unemployed

ES Assisted Clients

Ontario Works

Source: 2011 National Household Survey, EO Client Data, OW Client Data  

Employed population is higher educated than unemployed population Almost half of ES assisted clients have either college or university education, yet still have difficulty securing employment

SKILLS MISMATCH IN HAMILTON? When we consulted with service providers for Workforce Trends in Hamilton the majority of employment agencies noted skills misalignment or outdated skills as the most common reason for clients with postsecondary education to have difficulty in the labour market. There is evidence of a skills gap or skills mismatch in Ontario’s labour market, with the Conference Board of Canada estimating the gap costing the Ontario economy up to $24.3 billion in foregone GDP.3 Seven hundred employment service clients had less than high school education, yet only 97 clients had outcomes of either Ontario Secondary School Diploma or equivalent, academic upgrading or EO literacy training. EO agencies reported that although every client is made aware of training options, clients tend to place greater importance on securing employment rather than education. In order to stay competitive in the knowledge economy, clients need to embrace lifelong learning so they can adapt to changing workforce needs.

3

The Need to Make Skills Work: The Cost of Ontario’s Skills Gap, The Conference Board of Canada, Daniel Munro and James Stucky, 2013

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MAJOR FIELD OF STUDY OF THE UNEMPLOYED Forty-four percent of the unemployed population has a postsecondary degree, diploma or certificate.

Personal, protective and transportation services, 8.1%

Visual and performing arts, and communications technologies, 3.6%

Education, 4.0%

Humanities, 5.6% Agriculture, natural resources and conservation, 2.0%

Health and related fields, 12.4%

Social and behavioural sciences and law, 11.3%

Architecture, engineering, and related technologies, 25.0%

Business, management and public administration, 21.4%

Mathematics, computer and information sciences, 3.3%

Physical and life sciences and technologies, 3.3%

Source: 2011 National Household Survey Of the unemployed population with postsecondary education:   

25% had a background in architecture, engineering, and related technologies Business, management and public administration postsecondary credentials were the second most common unemployed group at 21% Health and related fields represented 12% of the unemployed population with postsecondary education

Service Question: What fields of study do EO clients typically come from?

Does it match the fields of the unemployed?

.

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PART 2: INVENTORY OF PROGRAM AND SERVICE AVAILABILITY From www.winhamilton.ca: A service provider/program has    

A distinct organizational structure Dedicated staff who are not part of other service providers or programs Its own funding Its own client roster and thus, has its own client records

There are 28 service providers on WIN Hamilton that offer employment, training and upgrading services. Service providers can have multiple locations across the city.

Source: www.winhamilton.ca  

4

Services are clustered in the downtown area, generally on main public transit routes Unemployment rates in the downtown area tend to be higher than other areas of the city 4

Statistics Canada 2006 Census by Census Tract

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The following is a list of the service providers on WIN Hamilton that offer training and upgrading services, employment services, or both (as self-identified by their program listings).

TRAINING AND UPGRADING SERVICES ONLY

BOTH

EMPLOYMENT SERVICES ONLY

Circle of Friends for Newcomers

ABEA, Adult Basic Education Association

Hamilton Area Steelworkers Adjustment Committee

Hamilton Literacy Council ACFO, Association CanadienneFrançaise de l'Ontario March of Dimes Canada Mohawk College Academic Upgrading Mohawk College Language Instruction

CARE Centre Hamilton City of Hamilton Community and Emergency Services

John Howard Society Mohawk College Second Career

Collège Boréal

PATH Employment Services

Community and Continuing EducationHWDSB

YMCA Employment, Training & Settlement

Community Living Hamilton Employment Hamilton Goodwill Career Centres Mohawk College Community Employment Services Mohawk College Specialized Skills Training Salvation Army - Lawson Ministries St Charles Adult & Continuing Education Centre – HWCDSB St Joseph Immigrant Women's Centre Threshold School of Building vpi Inc Wesley Employment Services YWCA Hamilton Page | 10

ONTARIO WORKS CASELOAD



Heavier caseload in the downtown area, generally where service providers are also clustered

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SPECIALIZATIONS Service Provisions by Specialization January 2014 Persons with multiple barriers

7

Immigrants/newcomers

21

Women

11

Internationally trained persons

17

Low income

27

Underemployed

19

Seniors

4

Ex-offenders

4

Employers

12

Francophones

8

Persons with low literacy

13

Persons with disabilities

47

Youth

28

Aboriginal persons

17

Older workers

16

Laid off workers

18

Unemployed

59 0

10

20

30

40

50

60

70

Source: www.winhamilton.ca  

155 service provisions are classified into 17 specializations The most common specializations are o general unemployed (59 provisions) o persons with disabilities (47 provisions) o youth (28 provisions)

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EO client groups that are typically harder to serve tend to be specializations that have more provisions. % of ES assisted clients (selfidentified)5

% of Provisions

Newcomers

9.1%

13.5%

Persons with disability

9.2%

29.5%

Internationally Trained Professionals

16.4%

10.3%

Aboriginal

1.9%

10.3%

Youth

21.8%

17.3%

Source: EO Client Data, WIN Hamilton 

Internationally Trained Professionals and Youth are the only specializations that have a higher concentration of ES assisted clients than the % of total provisions

S Service Question: Are there any specializations that should have a higher number of provisions?

.

These client groups are self-identified and therefore data collection methods of these groups may vary by service provider.

5

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SERVICE MIX Only service providers that offer government-funded programs are included in this analysis.

Private employment or training services in the community are not reflected here.

1. Employment Related Services

Source: www.winhamilton.ca  

23 service providers offer employment services in the community Many locations are located in the downtown area and/or on main bus routes

Most Common Employment Services Least Common Employment Services Individual job search assistance (11 provisions) Job coaching (3 provisions) Job placement (10 provisions) Preparation of career development summary to access funding (3 provisions) Employment resource centres (10 provisions) Internship (1 provision) Self-employment (1 provision)

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 



Most common employment services are offered by several service providers throughout the city Some of the least common employment services are also offered outside of the employment network community o For example, the Hamilton Small Business Enterprise Centre (SBEC) provides business information, guidance and advice on starting and running a business, which may decrease demand for self-employment services from employment service providers. Ontario Works and EO agencies also refer clients to other organizations such as SBEC. Service Question: Are the services that are in the highest demand match the services with the highest provisions? Do the services with only a few provisions meet demand? Do service providers know all referral options for different services?

.

Employment Service by Number of Provisions - January 2014 Preparation of career development summary to…

3

Case management

6

Structured group job search workshops

4

Self-employment

1

Placement incentives

6

Occupational training

6

Job search workshops

5

Job retention/job maintenance

5

Job placement

10

Job matching

5

Job coaching

3

Internship

1

Individual job search assistance

11

Employment skills

9

Employment resource centre

10

Career counselling

8 0

2

4

6

8

10

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12

2. Educational Services

Source: www.winhamilton.ca 

22 service providers offer training and upgrading services in Hamilton

Most Common Educational Services English as a Second Language (14 provisions) Academic upgrading (13 provisions) Skills development training and support (8 provisions)

Least Common Educational Services Centralized assessment centre (1 provision) Accreditation for Internationally Trained Professionals (1 provision)

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Training and Upgrading Service by Number of Provisions French as a second language

2

English as a second language

14

Skills development training and support

8

Pre-employment, pre-training and life skills preparation

7

Literacy and basic skills

5

Centralized assessment centre

1

Bridging programs for internationally trained professionals Accrediation for internationally trained professionals

2 1

Academic upgrading

13 0

5

10

15

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3. Other Services

Other Services by Number of Provisions Organizational training and supports

2

Information and referral services

5

Formal referrals to other services

1

Financial and material assistance

2 0



2

4

6

Other services typically involve client referrals or assistance outside the education or employment realm

SERVICES FOR EMPLOYERS 



Many employment service providers also offer resources for employers. In particular, EO helps attract and recruit employees with the required skills, post employment opportunities, help identify human resource skill requirements, and match position and workplace requirements to a participant’s skills, capabilities, interests and experience.

Agencies also help determine eligibility for financial incentives to offset some of the costs of providing on-the-job training and work experience. There are 11 provisions on WIN Hamilton that are employer-focused.

Service Question: Are there any services that are not currently categorized that are offered? Are there any services that are not offered that would benefit clients?

.

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PART 3: NETWORK MAP OF HAMILTON’S EMPLOYMENT AND TRAINING SYSTEM “Network mapping and analysis helps us visualize and explore relationships within a group so that the group itself, and therefore its work and effectiveness, may be strengthened.” 6

WHAT IS NETWORK MAPPING? Network mapping (also known as social network analysis) is a way of looking at the connections and relationship flows between individuals, groups, organizations or other information/knowledge processing entities.7 A network map consists of nodes, which represent the individuals or groups, and links, which show the relationship between nodes.

GOAL OF NETWORK MAPPING FOR HAMILTON’S EMPLOYMENT AND TRAINING NETWORK By creating a network map of Hamilton’s employment and training network we can look at the flow of information between members. We can see if there are any missing or weak links within the network and if there are any opportunities to improve client services through strengthened relationships.

With the large number of employment and training services in Hamilton, we decided to focus on the awareness level between organizations. We asked all registered users on WIN Hamilton to rank their awareness level of other organizations using the following scale: NONE: My organization has no awareness of or contact with this organization AWARENESS: My organization is aware of this organization and its services or materials COORDINATION: In the past two years, my organization has received referrals from, or referred clients to this organization, identified best locations and schedules, etc COLLABORATION: In the past two years, my organization has worked with this organization on joint ventures, shared case planning, supporting new program design, etc INTEGRATION: In the past two years, my organization has integrated programs or services with this organization under shared funding or governance

6 7

Network Mapping @ a glance, Robyn Kalda, Peggy Schultz, Suzanne Schwenger, Health Nexus Valdis Krebs, www.orgnet.com.sna.html

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Health Nexus used the results of the survey to produce a network map that pictures the relationship between members.

Questions to consider when analyzing Hamilton’s employment and training network map:   

What organizations receive the core flow of information? Do these organizations act as leaders within the employment and training network?

What organizations are on the peripheral that could improve client service if they were more integrated within the network?

How might members better collaborate on future projects or work together to improve client outcomes?

.

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Map 1. Overall Network of Hamilton’s Employment and Training Network

Based on our survey findings, there are 1,397 unique links in the network, resulting in a healthy, resilient-looking map. There is a core of closely-related organizations in the centre, a near periphery of organizations with multiple ties to the network but their main focus may be elsewhere, and a large periphery of organizations with more minimal connections that help support the work of the core. Many of the core organizations would have to be removed before the network would collapse.

We will break down the map into sections to identify where each organization falls on the map and see the strength of relationships between organizations.

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Map 2. Top Supports Which organizations provide support, advice or resources that have been helpful in your work?

There is a large cluster around OW partly due to the high number of survey respondents from OW. The organization with the most incoming links (that is, the most common organization others listed as being the top support) appears to be the ABEA. Note that since respondents wrote in their answers, there could be some duplication of organizations under multiple names.

Are there any organizations that others have listed that could help you more with your work?

Map 3. All Relationship Levels Which term best describes your relationship with the following organizations?

1: Awareness 2: Coordination 3: Collaboration 4: Integration This map shows the dense network of all levels of relationships between organizations.

The EO Employment Service agencies, OW and ABEA are right in the core and tend to have more integration and collaboration-level relationships.

Organizations around the periphery have looser ties to each other than the organizations in the core.

As this map is so dense, we will look at relationship levels separately.

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Map 4. Awareness Relationships Only This map shows the basic awareness that individuals have of other organizations. From the high number of lines between all organizations, we can see that organizations have at least an awareness level of each other.

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Map 5. Awareness and Coordination Relationships This map shows the awareness and coordination relationships together. The thin light grey lines represent awareness and the heavy dark grey lines are coordination relationships.

We can see that most organizations that have awareness are superseded by coordinationlevel relationships. A few organizations near the edges of the map have awareness-only relationships.

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Map 6. Coordination and Collaboration Relationships

Map 6 shows coordination (grey lines) and collaboration (green lines) together. Organizations around the edges have many more coordination-level relationships than collaboration-level relationships. Organizations in the core appear to have many collaboration-level relationships.

Are there missing opportunities for coordination-level organizations to collaborate with organizations in the core?

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Map 7. Collaboration and Integration Relationships

This map shows the collaboration (green lines) and integration (purple lines) relationships together.

Integrated organizations are primarily within the core of the network map; however, there are a few integrated relationships with periphery organizations.

Considering which organizations are not as integrated with others, are there missing opportunities for more integrated relationships?

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Map 8. Integration Relationships Only This map shows only the integration-level relationships that appeared on Map 7. Ontario Works has many integrated relationships (partly influenced by the high number of survey respondents from OW). Other organizations with several integration-level relationships are the EO Employment Service agencies and ABEA.

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CONCLUSION This document has been prepared to stimulate discussion among service providers about the relationships between programs, services, and clients. A facilitated workshop is scheduled to take place with the members of the Skills Development Flagship on January 30, 2014 where the service questions presented in the document will be addressed. The SDF will then determine next steps to better integrate and continuously improve employment and training services.

Appendix A – Service Questions The following is a list of service questions posed throughout the document and their corresponding page number.

1. What strategies can help the long-term unemployed overcome the perceived negative bias and get back to work?

6

2. What fields of study do EO clients typically come from? Does it match the fields of the unemployed?

8

3. Are there any specializations that should have a higher number of provisions?

12

4. Are the services that are in the highest demand match the services with the highest provisions?

5. Do the services with only a few provisions meet demand?

14

6. Are there any services that are not categorized that you offer?

17

7. Are there any services that are not offered that would benefit clients?

17

1. What organizations receive the core flow of information? Do these organizations act as leaders within the employment and training network?

17

8. What organizations are on the peripheral that could improve client service if they were more integrated within the network?

19

1. How might members better collaborate on future projects or work together to improve client outcomes?

19

1. Are there any organizations that others have listed that could help you more with your work?

21

1. Are there missing opportunities for coordination-level organizations to collaborate with organizations in the core?

25

2. Considering which organizations are not as integrated with others, are there missing opportunities for more integrated relationships?

26

14

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Appendix B – Service Category Definitions Centralized assessment centre

An employment resource centre that provides information and tools to conduct a self-directed job search; provides case management services; and provides formal referrals to other services in the service delivery network

Formal referrals to other services

Produces assessments that are used as a basis to provide formal referrals to other services in the service delivery network

Organizational training and supports

Workshops, courses, and other supports offered to service providers, e.g. clear writing seminars

Accreditation for internationally trained individuals

Services that assist people to have their foreign educational or occupational credentials assessed to determine Canadian equivalences

Bridging programs for internationally trained individuals

Programs that help people who were trained outside of Canada move into the labour market. Programs may include: an assessment of education and skills; work placement; occupation-specific language training; learning plans to identify any added training needed; and preparation for license or certification exams.

Career counseling

The exploration, identification and clarification of interests, abilities, skills and education in relation to career goals; the exploration of occupational and job requirements and assessment against skills and experience; and individual/group assistance and support in career counseling

Case management

Identification of strengths and challenges of individuals as they relate to the development of a career/employment goal; clarification of goals and expectations; the assessment of service needs based on employment goals; the development of client service action plans (such as “return to work action plans�); supported access and referral to services

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Employment resource centre

A stand alone centre that provides information and tools to conduct a self-directed job search with no case management, no collection or access to personal information or no formal/written referrals to other services

Financial and material assistance

Monetary supplements to help offset expenses encountered during a job search or process of training and upgrading.

Material assistance includes provision of clothing to be used in job search and interview process

Individual job search assistance

Individual assistance and support during job search including the preparation of job search tools such as resumes, cover letters, employment application, interview and job search strategies, providing information on education and training options, providing orientation to the labour market and workplace and referral to other service components

Internship

Paid or unpaid supervised practical training and work placement for a specific period of time, usually offered to students or entry-level job seekers

Job coaching

Providing hands-on coaching of individuals in the work environment to provide practical support in learning the job and adapting to the work environment

Job matching

Outreach to employers to identify opportunities that are not currently available in the competitive job market; support to employers in identifying skills required and capabilities needed; matching of employers’ skills, needs and participants’ capabilities and interests; assessing the appropriateness of the workplace

Job placement

Placement of individuals into employment with and without financial incentives; coordinating volunteer, job trial and onthe-job training opportunities; monitoring of the placement and/or on-the-job agreements; and the development and monitoring of on-the-job training plans Page | 31

Job retention/job maintenance

Identification of need for additional support for individuals upon securing employment; the provision of individual support in assisting individuals to maintain the job and/or advance their employment; the development of a support plan with the individual and/or the employer, as appropriate; and linking individuals with mentors and coaches to provide support

Job search workshops

The provision of job search information and the development of job search tools such as resumes, cover letters, employment applications, interview and job search strategies in a group workshop setting. This would be a time limited one-time event such as a half-day resume workshop

Placement incentives

The provision of funds to employers to offset employer costs of on-the-job training (for example, targeted wage subsidy), work experience and summer student hiring including incentives to encourage employers to provide apprenticeship training

Pre-employment, pretraining, and life skills preparation

Supporting individuals, individually or in a group setting, in developing essential self management skills that will support them in their job search and integration into the labour market, or during their training. Examples include communication skills, time management skills, and conflict resolution skills

Preparation of career development summary to access funding

On behalf of the client, preparation of the Career Development Summary including client profile, counseling process, appropriateness of intervention, labour market info, training institution decision, financial and budget information, and counselor’s statement of support to access funding such as Skill Development or Second Career Strategy

Self employment

Assessment of individuals and business ideas for feasibility of developing and implementing a successful small business; providing individual/group assistance in the development of business plans; and, coaching individuals in the implementation of their business plan and the launch of their small business Page | 32

Structured group job search workshops

The provision of job search information and the development of job search tools such as resume writing, cover letters, employment applications, interview, and job search assistance in a group format which includes multiple job search workshops organized into a program model. This would include programs where clients are required to spend a specified number of hours over a time period in a group format such as 25 hours per work in a structured job search program

Academic upgrading

Courses that assist clients in receiving higher academic credentials, such as a high school diploma, including day classes, night classes, distance learning, or teacher-led online courses

Apprenticeship preparation and support

Various types of assistance offered to persons seeking apprenticeship (on-the-job training program for people who want to work in a skilled trade or occupation that includes learning new skills from skilled journeypersons

Employment skills

Critical skills needed for the workplace, including communication, problem solving, positive attitudes and behaviours, adaptability, working with others and computer, science, technology and mathematics skills

English as a second language

Language training for individuals whose first language is not English. Training is designed to help participants learn reading, writing, listening and speaking skills in English

French as a second language

Language training for individuals whose first language is not French. Training is designed to help participants learn reading, writing, listening and speaking skills in French

Information and referral services

A self-directed resource centre linked to other service delivery options that are provided within the organization

Literacy and basic skills

Provision of assistance with literacy, math and other skills people need to reach their work or other life goals, including Essential Skills and workplace skills

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Occupational training

Development of skills or knowledge through instruction or practice; can include both formal education and on-the-job experience. Smart Serve and WHMIS training are in this category

Skills development training and support

Process of learning a new skill or trade, also known as “retraining.� Includes Second Career and Ontario Skills Development (OSD)

Tutoring

Individualized instruction that imparts skills or knowledge of a certain topic

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Appendix C – Network Mapping Survey 1.

2.

3.

4.

Name Organization Email What is your position? a. Front-line worker b. Manager/supervisor c. Director d. Other (please specify)

PART 1 – AWARENESS OF EMPLOYMENT AND TRAINING SERVICES – WHO DO YOU KNOW? The list below represents the membership of the Skills Development Flagship. To the best of your ability, use the following scale when measuring the strength of your organization's relationship with other member organizations: NONE: My organization has no awareness of or contact with this organization AWARENESS: My organization is aware of this organization and its services or materials COORDINATION: In the past two years, my organization has received referrals from, or referred clients to this organization, identified best locations and schedules, etc COLLABORATION: In the past two years, my organization has worked with this organization on joint ventures, shared case planning, supporting new program design, etc INTEGRATION: In the past two years, my organization has integrated programs or services with this organization under shared funding or governance Please select only the highest awareness level that corresponds to your relationship with each organization. For example, if you have both coordinated and collaborated with the organization, choose "Collaboration".

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5. Which term best describes your relationship with the following organizations? (If it is your own organization, please choose N/A) NONE AWARENESS COORDINATION COLLABORATION INTEGRATION N/A ABEA CARE Centre Hamilton Career Foundation Circle of Friends for Newcomers Community and Continuing Education –HWDSB Community Living Hamilton Employment Hamilton Good Shepherd Works Goodwill Career Centres Hamilton Literacy Council, The Hamilton Regional Indian Centre John Howard Society March of Dimes Métis Nation of Ontario – Education and Training Mission Services Mohawk College Employment Services Mohawk College Language Instruction Mohawk College Specialized Skills Training Niagara Peninsula Aboriginal Area Management Board ODSP – Income Support ODSP – Employment Support Ontario Works PATH Employment Services Salvation Army – Lawson Services St Charles Adult & Continuing Education Centre – HWCDSB St Joseph’s Immigrant Women’s Centre St Joseph’s Healthcare/Community Schizophrenia Service Steelworkers Adjustment Committee Threshold School of Building TRI -Rock Program – Living Rock Ministries Page | 36

vpi Inc Welcome Inn Wesley Urban Ministries Employment Services Workforce Planning Hamilton YMCA Settlement YWCA Hamilton (Bizsmartz, Bridge Training) 6. Have you referred clients to and/or received referrals from the following organizations or services?

YES NO Catholic Family Services COAST (Crisis Outreach and Support Team) Elizabeth Fry Society Hamilton Housing Help Centre Hamilton Urban Core Community Health Centre Marty Karl Centre Women’s Centre of Hamilton – Interval House of Hamilton Volunteer Hamilton 7. Are there any organizations that have not been mentioned that you receive referrals from and/or refer to?

PART 2 – NETWORKING 8. Please list (up to) 5 most helpful contacts (and which organization they belong to) that provide support, advice or resources that have been helpful in your work. (If you do not have a specific contact person at the organization you find helpful, just list the organization)

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Appendix D – List of Survey Respondents The following is a list of how many respondents from each organization completed the relationship survey sent online through WINHamilton.

Organization

Number of Respondents

Adult Basic Education Association

3

Collège Boréal

5

Employment Hamilton

8

Goodwill Career Centre

11

Mohawk College

5

ODSP

1

Ontario Works

65

PATH Employment Services

2

vpi Inc

5

Wesley Urban Ministries

5

Workforce Planning Hamilton

3

YMCA

6

Total

119

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