VisionMobile : distilling market noise into market sense
Mobile Megatrends 2011 updated 10 Feb 2011 Page
Copyright VisionMobile 2011
Knowledge. Passion. Innovation.
Andreas Constantinou Michael Vakulenko Matos Kapetanakis (c) VisionMobile 2011
Licensed under Creative Commons Attribution 3.0 Unported License (http://www.creativecommons.org/licenses/by/3.0) You are free to Share or Remix any part of this work as long as you attribute this work to VisionMobile (www.visionmobile.com). Page
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VisionMobile research
Distilling market noise into market sense Research
Training
Market maps
Strategy definition
competitive analysis, commissioned research, company due diligence
open source economics, Android commercials, mobile industry dynamics
Competitive landscape maps of the mobile industry
strategy design, ecosystem positioning, product definition
Developer Economics 2010: Everything on mobile development
Active Idle Screen Who will own the screen?
Open Source Chessboard business impacts of mobile open source, the competitive landscape and how to design your company strategy
Mobile Industry Atlas, 3rd ed. 1,100+ companies, 69 market sectors
Top-100 analyst blog
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GPLv2 vs GPLv3 White Paper
Mobile Megatrends series
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The Android Game Plan the commercial mechanics behind Android and how Google runs the show
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100 million club tracking successful businesses in mobile
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Trusted by industry brands
Clients
selected VisionMobile clients 2008-2010 Page
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Mobile Megatrends 2011
Software: new era for telecoms
How the mobile handset landscape is becoming much like the PC
and the new rules for innovation
how telecoms + internet convergence is leading to the next megabrands
Apps are the new web
open + closed
Why apps are the new information paradigm for web 3.0
use of open + closed strategies to commoditise + protect
Developers, developers
Communities: a new currency Page
Experience ecosystems
The DELL-ification of mobile
Communities will provide the main differentiation above price, design and content
the engine behind telecoms innovation
Stuck in the telecoms age how carriers are stuck in the telecoms age and how to compete
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The DELL-ification of mobile How the mobile handset market is approaching PC-like commoditisation
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Internet players agenda drive top-5 OEMs and OEM market is fragmenting, approaching the PC market
2000
2002
2004
2006
2008
Q3 2010
81%
80%
61%
Market share of top-5 OEMs (source: Gartner)
67% Page
73%
72%
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Profits are driven by end-to-end players and away from the old top-5 OEM league
source: Deutsche Bank Page
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OEM strategies: volume vs profit
$ profit per unit
= strategy
2010 market share % Page
data source: Deutsche Bank Copyright VisionMobile 2011
OEMs at different stages of integration Three roles for handset manufacturers across the double helix Horizontal player structure
Vertical player structure Leaders: new product experiences and enviable margins
Assemblers razon-thin margins
wannabee innovators
wannabee leaders
Innovators: incremental innovation strong brand, performance, good looks and services
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Lead, innovate or assemble The new role models for OEMs in the post-Android era
1. Assemblers: Razor-thin margins 10s of assemblers use Android to deliver ready-to-market smartphones with complete service and apps ecosystem competing head-to-head with major OEMs. iPhone me-too experience at $100 retail.
2. Leaders: unique product experiences Manufacturers who can masterfully integrate hardware + software + services + industrial design into new product experiences - from phones and tablets to TVs. Unique product experiences at $500 retail.
3. Innovators: incremental innovation The old top-5 OEM guard. Differentiation is on strong brand, performance, good looks and services.
4. Mass producers: catering to developing markets
?
Mass producers rely on huge economies of scale to break even at $50, but make up nearly 50% of unit sales in the mobile handset market.
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The innovators are squeezed in Revenue pyramid
performance pressure
Leaders: new product experiences
Innovators: incremental innovation
price pressure
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Assemblers: razor-thin margins
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DELLification in 2015 closely modelling the PC business Profit pyramid
Revenue pyramid
Present-day example
Leaders Role model: Apple 5% @ $500
€37.5B
Innovators €90B
25% @ $250
Role model: Samsung
Assemblers
Role model: Dell
1.5 B
de vi ce s
€56B
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25% @ $100
Mass producers
?
Role model: Nokia €37.5B
45% @ $50
$200B Copyright VisionMobile 2011
OEM + Android: winners and losers The winners: low cost assemblers
The losers: ‘old guard’ OEMs
Cost structure optimised for razor-thin margins Android is a long-term opportunity for global reach
Cost structure requires high-margins Android is a short-term life support
No Name
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The new world: Innovate or die The new rules of the handset industry 1. Software and hardware is commodity - Software is a loss-leader, monetised by ads (Google), hardware (Apple), content (Amazon), services (RIM) - Software is provided a la carte and pre-integrated by chipset providers (e.g. Qualcomm, MediaTek)
2. Points of differentiation rapidly disappearing - Android provides out-of-the-box, complete ecosystems; OEMs compete on equal footing to assemblers
3. The search for innovation is on OEMs are search for new models of innovation beyond price, brand, performance and marketing: - communities BlackBerry messaging or facebook deals - made-to-order handsets; copying DELL’s PC model - white label services for carriers where OEMs trade service revenues for carrier subsidies - micro-retailing ‘slotting’ promos across distribution regions and channels Page
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Software: the new era for telecoms and the new rules for innovation
image source: maschinenraum / Flickr
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$$$ and software DNA are key for platforms
PC
Internet
20 dead platforms in the last 10 years
Danger OS
Android
SavaJe OS Trolltech $30M A la Mobile
Mobile
Nokia GEOS
iOS Azingo
IXI Mobile
Palm 5/6
Motorola L-J
Comneon Apoxi
e-SIM
Intrinsyc OS
UIQ
2000 = dead end
2001
Mizi Prizm MOAP
TTPCom Ajar
2002
bubble size = company revenues
Access ALP OpenWave MIDAS
Sasken Aria SKY-MAP
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Chrome OS
OpenMoko
2007
2008
2009
2010
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The battle for mass-market smartphone reach OEM internal
licensable
mobile computers
€600+
€100
connected phones
device retail price
€400
Nokia Series 40 Samsung SHP LG Wise
voice phones
€50 Note: OSes omitted: Myriad, Mediatek OS, Mango (Qualcomm), Koretide Elastos
14 out of 15 platforms are monetised indirectly by complementary products 11 out of 15 platforms have developer ecosystems or industry consortia built around them Page
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The battle for ecosystem completeness Carriers
Nokia
RIM
Apple
Qualcomm
Components Social networks
Cloud services
Developer ecosystem
Network
User interface
Operating system
Hardware IP
Manufacturing denotes where vendor started Page
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Huge gap between telecoms & software worlds
success as defined in success as defined in
2010
2005
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software: turning telecoms upside down VA3#234+53#41G#N::1#L8?87-W#XX#C+1+-.D-E+,3#Y3138?5A# J/*E3?#-K#8::1#848+,8E,3#+.#8::#10-?31#9;%#)'"'<#
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Huge gap between telecoms & software worlds
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Telecoms world
Software world
Success factor
Installed base
Number of apps
Speed of innovation
1 OS version every 2 years
5 OS versions/year
Time to market
1-2 years
1-2 weeks
Type of services
comms-centric
catering to entire needs portfolio
Risk-taking
predictability / de-risking
entrepreneurship / uncertainty
Access to innovation
100s of close partners
100,000s of developers
Business model
B2B licensing
B2C sales/ads/in-app sales
Channel to market
voice, text and web
smartphones
Discovery
On deck / on device
App store
First step
“we need to sign an NDA”
“we need to download the SDK”
Process
Waterfall: RFI, RFQ, deliver, QA
Agile: add feature, build, test, repeat
Attitude
“developers will come to us”
“we need to go to developers” Copyright VisionMobile 2011
The new rules of innovation 1. Speed of innovation defined by internet companies, not hardware / networks - Companies from the Internet domain (Apple, Google, Facebook) out-innovate companies from the mobile industry domain (Nokia, Samsung, Sun) and the networks domain (Vodafone, China Mobile) - Internet players are at top of the food chain and are becoming increasingly assertive
2. Innovation requires new competence and regional presence - California is the center for software and services innovation. Japan/Korea is the center of CE innovation. - You canâ&#x20AC;&#x2122;t innovate in software unless you have DNA in software and presence in those regions
3. If you canâ&#x20AC;&#x2122;t innovate in software, you will be replaced - The evolutionary game has just accelerated 10-fold. - Players who cannot evolve at software speeds will eventually be replaced by alternatives (e.g. software has superseded carrier efforts in location, billing and distribution)
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Experience Ecosystems telecoms + internet convergence is leading to experience ecosystems
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telecoms + internet + PC + consumer electronics = ?
our definition of convergence has changed 2003
2010
2015
? Page
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Is
the future of convergence?
No more.
Leaders Innovators
-‐ Innovators are in a price war
Assemblers
-‐ Android is making smart devices possible -‐ ARM becoming defacto in CE devices -‐ Sensors + form factors = diverse experiences -‐ Developer ecosystem is part of core experience
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Convergence is about experience roaming Convergence is about having an experience that roams consistently across â&#x20AC;&#x2DC;screensâ&#x20AC;&#x2122;
across screens
experience roaming Social circle Developer ecosystem
convergence =
User data roaming Service roaming
x
User interaction design Industrial design Brand
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Apple is the poster child of experience roaming Apple leads by example, by delivering a consistent experience across divers screens
Experience roaming
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Across screens
Social circle
Ping
Apps ecosystem
App Store
iPod iPhone
User data roaming
MobileMe
iPad
Service roaming
iTunes, AirPlay
Mac
User interaction design
iOS
Apple TV
Industrial design
Apple
?
Brand
Apple
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The next battle is for Experience Ecosystems Experience Ecosystems create major exit barriers and drive cross-sales; they are therefore a sustainable strategy for Innovator OEMs needing to survive margin pressures.
network effects Page
network effects Copyright VisionMobile 2011
the future of convergence is experience roaming convergence = screens + experience
2003
2010
2015
the future of convergence is in a single experience + developer ecosystem powered by ARM hardware across mobile, PC & embedded Page
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Apps are the new web
Why apps are the new information paradigm for web 3.0
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Everyone wants their own app store but very few are above the radar
= number of apps when above 5,000
OS vendors
OEMs
Carriers
Independent
Source: Distimo Page
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App stores are about control, not $$$ App Stores are a control point for:
and an opportunity for:
- access to applications e.g. Skype cannot have a video calling app on the iPhone
- distribution of applications e.g Google uses Android Market to enforce compliance requirements on Android handsets
- billing & monetisation of applications an opportunity to extract a commission in the form of revenue share for paid apps and in-app purchases
- retailing & discovery of applications an opportunity to sell ads and personalisation services to developers, plus differentiate with content curation
- consumer insights an opportunity to optimise device and service targeting Page
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Building an app store is not easy
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Why is building an app store so hard? App stores need 5 genes from 5 species across the value chain Genes
Species
platform companies
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mobile carriers & payment brokers
handset OEMs
platform brands and companies retailers
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3 pillars to the app store evolution 2011-13 1. Merchandising: App stores will take retailing where itâ&#x20AC;&#x2122;s never been before - app retailing is bottleneck, resulting in price erosion as developers drop prices to bubble up to the top-25. -This will drive retail sophistication: App Malls (shops-in-shop), bundles, time-limited offers, friend endorsements, inventory micro-targeting, gift/beg options, second-hand apps, offers tied to carriers, etc
2. Diversity: App Stores will cater to 100s of niche segments; Genre-centric stores (Games store), lifestyle-centric stores (e.g. sports or clothes brands), specialist content (e.g. adult or enterprise), region-centric stores (e.g. Seattle apps)
3. Low barriers: App Malls will enable low-cost shops-in-shop setups SDP vendors will offer the infrastructure, catalogue and recommendations technology allowing wannabe app retailers to be setup at very low cost, with proven revenue models (setup fee + rent + sales commission)
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Copyright VisionMobile 2011 Copyright VisionMobile 2007-2010
Apps succeed where the web failed - 2007: voice, text and web was main channel for services the old school of mobile services: voice, texting, ringtones, televoting, MMS, Mobile TV,..
- 2011: 500,000+ applications on smartphones - Apps are the single biggest digital channel since the web - There are apps springing up everywhere there is a website for every website, for every brand and for every corporate intranet
- Apps succeeded where cross-platform frameworks failed Mobile web pages and widgets are poor alternatives to apps Java and Flash failed to pick up where web left off
- The web is now the lowest common denominator across screens across devices, the living room, the PC and the car
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what is are apps?
apps are a new information paradigm For..
Mobile apps
Web pages
packaging
Self-contained
Set of pages
personalising
explicitly typed info only
discovering
access to location, contacts app store
monetising
micropayments
ads
interacting
touch, sensors, keys
mouse, keys
measuring
downloads economy
attention economy
text results or URL
.. information
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Web 3.0 will adopt the app paradigm Web apps will proliferate in mobile handsets driven by - web benefactors Google, Microsoft, Apple - technology commoditisation; WebKit and V8; - consistent technology adoption WebKit on >350M handsets up to June 2010 - platform vendors seeking to modernise their developer platforms e.g. WebOS vs Palm OS, RIM WebWorks vs BlackBerry OS 6, Nokia WRT. BREW to follow?
- and “buy in” to a developer community and a “hype-ready” platform building a developer community is extremely expensive. It comes for free with web technologies
- the need to tap into new developer segments from the web domain 1.5 million web developers most of which are new to mobile
- The need to reduce development costs for cross-screen apps mobile, tablet, PC, TV, consumer electronics, automotive, ..
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Google under threat in web 3.0 Google rose due to openness, info chaos and lack of monetisation - the open (crawlable) web, - the lack of information semantics (needing Pagerank to create order out of chaos) - the lack of a micropayments mechanism on the web (increasing demand for ads)
Google is now threatened from web silos, app stores and micropayments - closed web silos (Facebook and Appleâ&#x20AC;&#x2122;s app store) - semantic information discovery in app stores (reducing greatly the search complexity) - app micropayments & NFC (reducing the need for ads)
To survive, Google is trying to outrun the market trends - launching is own walled gardens (Orkut and Buzz), its own app stores (Android Market and Chrome Web Store) and integrating a payments technology (NFC) within Android handsets
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Open + closed: two sides of the same coin use of open + closed strategies to commoditise + protect
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Open is the new closed - Android, MeeGo, Webkit, Qt, Maemo, Eclipse, Linux all use open source all projects use an open source license for the public source code
- Open source licenses are standardised and well understood 3 licenses used most often in mobile projects (GPL, LGPL, APL)
- But an open source license is only the tip of the iceberg a license determines access to the project (e.g. Android public source code)
- Governance is what determines the rules of the game the governance model determines access and influence into the product (e.g. Android handsets)
- Open licenses are used with closed governance many projects restrict governance while maintaining an open source license
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Closed governance is used to control clever use of governance models can be used to control products based on OSS license type
dual license (commercial + copyleft)
Qt
strong copyleft (GPL)
Linux kernel
Foundation
weak copyleft (LGPL, MPL, EPL,..)
Foundation WebKit
Android
open community
managed community
permissive (APL, BSD, MIT, ...)
autocratic community
governance model (simplified) Page
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What are the criteria for ‘openness’ ? Access •
Is source code available to all without discrimination?
•
Are project mailing lists, forums, bug-tracking databases and developer tools available to all?
•
Is the project roadmap available publicly?
Development •
Are decision-making mechanisms transparent and accessible?
•
Is the code contribution and acceptance process clear and accessible?
•
Are the requirements to become a committer clear and equitable?
•
Can you identify who the committers to the project are?
•
Are the requirements to become a reviewer clear and equitable?
•
Can you identify who the reviews to the project are?
•
Does the contribution license require copyright assignment (vs. a copyright license)
Derivatives •
Are trademarks used to control compliance and use of the project?
•
Are go-to-market channels for Application Derivatives constrained?
Community •
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Do different community members have different rights?
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Openness to commoditise product complements beyond open source, openness is used as a business strategy to commoditise product complements while protecting core assets iOS
Android
Windows Phone
BlackBerry
Symbian
Closed
Open
Closed
Closed
Open
App developers
Curated
Open
Curated
Curated
Curated
Device vendor
Closed
Open
Open
Closed
Open
Software platform
Closed
Closed
Closed
Closed
Curated
Hardware platform
Closed
Curated
Closed
Closed
Open
Bundled services
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Developers, Developers, Developers the engine behind telecoms innovation
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Based on
Free download: www.Developer Economics.com
Mobile Developer Economics 2010
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- Analysis of the developer experience from design to monetisation - Across all 8 major platforms
- Based on a sample of 401 mobile app developers - With significant experience in mobile development More than 60% of respondents have 3+ years of experience in app development. Nearly 30% have won one or more developer awards
Copyright VisionMobile VisionMobile 2007-10 Copyright 2011
The diverse world of software developers With different business models and incentives
content publishers Internet service providers
system integrators
mobile games developers software houses independent developers
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software integration services
apps development agencies Copyright VisionMobile 2011
Android has biggest mindshare
The average is 2.8 platforms, across sample of 401 developers
Android developer
-Android has biggest mindshare - Symbian/Java down from #1/#2 in 2008
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“
- Most developers work on multiple platforms
Android is better than other platforms in terms of tools, platform features, and it’s easier to stand out as developer.” Copyright VisionMobile 2011
Android 3x easier to learn than Symbian
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Developers becoming market savvy
- Revenue potential (55%) is more relevant than
Mobile web developer
Commercial above technical reasoning -Large market penetration (70% of respondents) is
good documentation (35%) Page
â&#x20AC;&#x153;
more important than ability to code & prototype quickly (45%)
technical considerations are irrelevant, the choice of platform is ALWAYS marketing-driven.â&#x20AC;?
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App Stores reduce time-to-market by 3x
â&#x20AC;&#x153; Page
App Stores minimised time-to-shelf from 68 days to 22 days and halved time-to-payment
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The app developer journey The many facets of the app developer experience - platform hype
- developer certification
- analytics & sales tracking
- addressable market
- app signing, certification & approval
- user ratings
(devices/regions)
- regional testing & sandbox networks
- user support
- platform features
- beta testing with peers and end users
- application updates
- learning curve & coding effort
- localisation frameworks
- cross-selling
- conferences & competitions
- packaging and SKU management tools
- privacy compliance
* application planning
* platform selection
* develop, debug & support
market readiness
retailing & monetisation
- audience targeting
- IDEs, SDKs and documentation
- go-to-market channels
- concept design
- UI tools
- promotional tools
- feature design
- emulator and on-target debugging
- co-marketing programs
- prototyping tools
- community & official forums/websites
- revenue models
- market research
- profiling tools
- billing & settlement
- focus groups
- test frameworks
in-life application use
- porting tools *: mostly applicable to developers who sell apps Page
- premium technical support Copyright VisionMobile 2011
Key developer pain points based on Developer Economics 2010 research
App submission & certification application certification is expensive, approval takes too long, and signing is complicated
application planning
platform selection
develop, debug & support
market readiness
Application marketing lack of effective marketing channels to increase app exposure and discovery
retailing & monetisation
in-life application use
most vendor effort goes here
Localisation lack of localised apps for most regions, lack of localisation tools for developers
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Dubious long-tail economics average RoI through an app store is much less than the cost of producing the app
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Are you a mobile developer? Want to share your own views on app development? Join in Developer Economics 2011. Have your say on the hottest issues in app development and win a $1,500 Amazon voucher. www.visionmobile.com/dev open until end March 2011.
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Communities: the new currency
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Communities are the new frontier Building a brand, product or technology is science Building a community is a form of art Whether itâ&#x20AC;&#x2122;s a consumer, enterprise or a developer community New techniques are emerging; game mechanics and religion engineering
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you can buy an audience but.. you canâ&#x20AC;&#x2122;t buy a community an audience is people who interact with a service. a community is a network of people who interact amongst them you can buy an audience (eyeballs or subscribers) but you canâ&#x20AC;&#x2122;t buy a community (network interactions)
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Communities are the new differentiator Service brands, OEMs and carriers have tried to create own communities But found that community creation needs a very different rulebook And ended up partnering with communities (Facebook, Twitter, etc) Exclusive deals with communities will be the new differentiator above price, design and premium content.
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Communities are the new currency Zynga's CityVille grew to 100 million users in just 43 days Facebook is a platform between 500M+ users and 2.5M+ developers Facebook is #1 social network across the world except China, Russia, Brazil, Japan Skype: 8 million paid users and 25% of global international calling traffic
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Carriers: stuck in the telecoms age and how to compete
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Carriers in the midst of an identity crisis Carriers are telecoms-age species in a software age - Carriers have grown in the telecoms age; this affects their ability to adapt and their speed of innovation
..In an identity crisis - Carriers are still undecided as to whether they want to be an access company (e.g. LightSquared, KPN), a supermarket (Verizon), a shelf (Vodafone) or a broker (Three). They want to be everything to everyone.
Losing battle after battle for control points - non-communication needs (apps), location (GPS), billing (app stores), service retailing & discovery (app stores), authentication (Twitter/facebook), mobile termination (Google C2DM), subscriber activation (iPhone soft SIM?)
With no innovation in their core business - voice, texting and SIM cards have seen no innovation in the last decade. Page
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Taking baby steps in the software age Carriers donâ&#x20AC;&#x2122;t know how to use software - Carriers software efforts are mediocre; see Vodafone VSCL, VFX and widgets - Using WAC to profit from apps, when Apple/Google are not profiting from apps
Carriers are accelerating the PC-like commoditisation of handsets - skewing the natural OEM selection process (by ranging handsets on a OS basis) and forcing Innovator OEMs to struggle while nimble assemblers thrive - The $100 smartphone means loss of subsidy power for carriers, therefore loss of differentiation
Carriers are funding their antagonists - most Android projects 2007-2009 were carrier-funded. - Android and iPhone are playing AT&T and Verizon like puppets on strings; e.g. Verizon now heavily marketing iPhone, while AT&T heavily pushing Android.
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The real value of carriers The real value of carriers is still untapped 1. Leverage apps to drive core business, not generate revenues - Deliver voice and messaging apps that build on core network business, at 10x deployment speeds - quit pushing for higher communications ARPU, but leverage apps to extent revenues across untapped segments of consumer spending portfolio (transport, health, food, housing, etc) - expose network APIs that drive lock-in to core business, not APIs that generate revenue - leverage apps to drive premium customer acquisition, customer retention and increase switching costs
2. Divide and conquer among app stores - Donâ&#x20AC;&#x2122;t create new app stores (WAC) but divide and conquer among existing app stores - Create shop fronts for app retailing and promotions - Monetise by helping developers target apps to the right demographic in real time - Offer recommendation services by tapping into usersâ&#x20AC;&#x2122; social graph Page
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The real value of carriers 3. Increase power over OEM suppliers - Shift handset purchasing model to a performance based per-device bonus based on hitting ARPU, messaging and churn targets; leverage on network analytics. - Resist a price war on handsets by favouring an oligopoly of traditional suppliers
4. Become the VISA of mobile - aggressively grow carrier billing usage via in-app payments - provide micro-billing at VISA-like rates activated via SMS
5. Invest in retail differentiation - as devices commoditise, retail will become a stronger control point for customer acquisition - Invest in retail differentiation, for example visual service retailing, bundling services/apps in handsets, deploying handset PoS configurators and carrying out PoS customer segmentation analysis.
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The real value of carriers 6. Customer experience management - Identify influencers and improve lifetime value metrics - Understand customer behaviour and enable behavioural targeting by third parties
7. Drive wholesale business beyond mobile - Drive wholesale model in CE business (ala Kindle) to de-risk and differentiate bandwidth pricing
8. Handset customisation: focus on merchandising and addressbook - focus on a single app (active idle screen) to be provisioned on all smartphones + some Java handsets - idle screen app can encompass service merchandising/promos and addressbook functionality - leave all other apps to 3rd parties!
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a note of caution
is WAC repeating history mistakes? - WAC is a framework for creating carrier-owned app stores even if carriers don’t have most of the genes to create their own app store -
and making money from apps when Apple/Google use apps as a complementary business, not as a revenue generator
- Needs software agility, but moves with telecoms rigidity 12 months since announcement and no distribution channel, no marketplace, no billing Telecoms rigidity and ‘design by committee’ is the key reason why LiMo failed
- Smartphone focus, but feature phone opportunity Smartphone focus (Opera, S60, iPhone), where competition is fierce. Opportunity is in feature phones but challenge is fragmentation of widget runtimes and buying power - why i-mode alliance failed.
- Distribution channel will fail once runtimes fragment Same reason why a Java app store would fail.
- Distribution will fragment among carriers Each carrier to have different app requirements and revenue shares Same reason while the BREW app store (since 2001) failed to reach Apple’s proportions Page
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Thanks for listening. Knowledge. Passion. Innovation.
want more?
hello@visionmobile.com contact us to schedule an on-site workshop.
Updated: 12 November 2010
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