IN TER VI E W W I TH E VA H U S O VÁ, TOYOTA S P E C I A L IS T
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OMOTENASHI by TOYOTA Text: Martina Hošková and M. Zisso; Photo: Archive
Japan is the second-biggest investor in the Czech Republic, and Japanese companies provide work to approximately 55,000 Czech people. Toyota Tsusho Praha has been in the market since 1992 and, as you can guess by its name, it is an exclusive dealer of Toyota cars in the country. Eva Husová has been with the company for 18 years and specializes in serving foreign customers and diplomats. In her free time, she enjoys spending time with her family and exploring the world with her son. As we have just mentioned, your customers are typically not Czechs but other nationalities. Is selling to them different from serving Czech people? Not really. They all are customers with their own wishes, needs, and requests. Of course, you have to walk them through the process of the sale in a more thorough way, step by step, pointing out which documents are necessary, what types of insurance you can
get, and also how the financing works in the Czech Republic and other countries. As for the Japanese clients, you usually “accompany” them through the whole process, including the explanation regarding the necessity to change to winter tires since this is not so common in most parts of Japan. I used to live in Japan – I was there for almost five years after graduating from the University of Economics in Prague. Thanks to that, I not only speak Japanese, but am also able to perceive what may remain unsaid.
