Our Story June - July 2016 by DailyPressGroup

OUR STORY JULY - AUGUST 2016

Meet our Legends VIP for a Day To the Rescue #nevergrey

CELEBRATING OUR STARS THE STAR AWARDS ANNUAL GALA 2016

Take your taste buds on a tour across Asia with Luke Nguyen’s street food favourites. – OPENING HOURS – Sunday & Monday: 11 :30am – 9:00pm Tuesday – Thursday: 11 :30am – 10:30pm Friday & Saturday: 11 :30am – 11 :00pm Located in Café Court

#AllPhoMe

CONTENTS 08 35

A LE T TE R F RO M MANAG I N G D I R ECTO R G R EG HAWK I N S Dear Team, Welcome to the July – August edition of Our Story, The Star’s team member magazine.

During July we celebrated the much anticipated Star Awards Annual Gala Dinner in The Star Event Centre. It was a spectacular night that recognised the Star Qualities and outstanding achievements of team members and leaders from The Star. Please join me in congratulating our 2016 winners: Guest Excellence Award of the Year: Alex Faapoi – Security Supervisor, Asset Protection Heart of House Award of the Year: Rachael Cox – Executive Assistant, Gaming

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Leader of the Year: Andrew Hobbs – Venue Manager, Food & Beverage Over the last two months our team members truly demonstrated our Values of true teamwork and city pride, through volunteering their time and efforts in support of local charities. Team members were proud to offer a free hot meal as part of OzHarvest’s Think. Eat. Save, joined a renovation rescue for Barnardos Australia, assisted at Taronga Conservation Society Australia and supported the art work project at Chris O’Brien Lifehouse.

04 THE STAR SUPPORTS OZHARVEST 06 AUSTRALIA’S TOP RESTAURANT AWARDS 07 THE DARLING SPA COOK-OFF 08 THE STAR TO THE RESCUE 10 SKY TERRACE TEAM DONATION 11 WORLD ENVIRONMENT DAY 12 ASTRAL TOWER & RESIDENCES 14 THE STAR AWARDS 26 GALA DINNER 28 LEGEND STORIES 30 THE NEW GAMING MACHINE TEAM 33 WOMEN AT THE STAR 34 #NEVERGREY 36 TAA AWARDS 37 TOUR DE CURE 38 VIP FOR THE DAY 39 HATCHES & MATCHES

As we continue to strive towards our Vision to become Australia’s leading integrated resort company, The Star’s incremental refurbishments continue with capital works programs worth $500 million currently underway. The latest is the new-look Astral Residences with Level 16 suites now completed. With our new look also comes our new Guest Service training via our Star Qualities Program that many of you have or will take part in. I’m proud to hear about the many Star Players at The Star who continue to deliver thrilling guest experiences on a daily basis. Read up on some of the latest Star Quality Legend stories in this issue. I look forward to continuing this journey with you all as we further strive to deliver a range of thrilling guest experiences and making The Star Sydney the place to play! Greg Hawkins, Managing Director – The Star Keep up to date on Greg’s movements across The Star by following him on Instagram via GHAWK1808.

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The Star team preparing delicious meals for members of the public.

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On Monday, 25 July The Star Sydney partnered with Australia’s leading food rescue organisation, OzHarvest. Thousands of members of the public were offered a free hot meal in Martin Place as part of the 2016 Think. Eat. Save campaign.

The Star supports

OZHARVEST The national campaign, led by OzHarvest in partnership with the United Nations Environment Program (UNEP), aims to raise awareness of global food loss and waste reduction by showcasing some of the nation’s top chefs, politicians and celebrities united to take a stance against food waste. The Star hosted two stalls and the public were invited to enjoy a delicious, hearty meal of Milli Julli Sabji ‘everything in the pot’ vegetable curry served with Bhatura flatbread or rescued chicken pie with tomato relish. Meals were prepared by The Star’s award-winning team of chefs including Director of Dining, Uday Huja; Executive Chef, Jason Alcock; Osteria Balla Manfredi Restaurant Executive Chef, Gabriele Taddeucci; and Vincent Liew, Chef De Cuisine of the Sovereign Room along with a team of 15 volunteers from The Star’s Culinary, Banquet and Events teams. All dishes were made from surplus produce that would have otherwise been destined for landfill. A shout out to members of The Star’s Culinary, Banquet and Events teams who volunteered their time to support this important cause.

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2016

AUSTRALIA’S TOP RESTAURANTS AWARDS The Star plays host to nation’s top chefs, restaurateurs and producers

On Monday, 2 May 2016 the ‘rock stars’ of Australia’s restaurant industry made up of more than 350 chefs, restaurateurs and leading culinary commentators gathered at The Star Event Centre to celebrate The Australian Financial Review Australia’s Top 100 Restaurants. The best of the best in Australia’s food scene were there to reflect on their hard work and celebrate another year in the restaurant business. After the success of the inaugural event in 2015, guests eagerly waited to hear their ranking amongst Australia’s Top 100 Restaurants as voted by their peers.

Momofuku Sieōbo, suckling pig by Gabriele Taddeucci from Balla, ocean trout nigari by Chase Kojima from Sokyo, and Dany Karam’s beef tartare from BLACK by ezard. Adding to the theatrics of the event, a roving oyster shucker shucked fresh oysters for guests.

A total of seven Sydney restaurants were ranked in the top ten, with two from The Star making the Top 100 list; Momofuku Sieōbo ranking number 30 and Sokyo at number 94.

Guests were served a range of beverages including supersized gin & tonics with fresh blood orange from sponsor, Tanqueray Gin and Nespresso Saint’s Ristretto cocktails.

The Star Event Centre was transformed into a whimsical secret garden with styling from ByDesign featuring impressive floral and foliage displays including 6km of trailing ivy, and 7 tonnes of various styles of green foliage and plants which took a total of 250 hours for a team of florists to assemble.

As guests were ushered to the front of the room for formalities, a curtain was drawn behind them as the dessert set-up commenced. Following the Top 100 Restaurants announcements, the curtain opened to reveal roaming dessert service offering mascarpone cream dessert with Nespresso parfait and orange coulis, and giant platters hanging from the ceiling displaying cherry petit gateaux; morello cherry jam covered with cherry mouse and chocolate biscuit, and apple petit

The Star’s signature restaurants put on a show with pop-up stalls serving a range of dishes including Paul Carmichael’s jerk chicken from

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gateaux; calvados jelly covered with granny smith apple mouse and crunchy citron biscuit. Also on display were three large trees with custom-made metal leaves holding fresh figs with goat’s curd, Iranian pistachios and clover honey. The event was a spectacular display of the multifaceted capabilities of The Star’s talented Culinary, Banquets and Events teams.

The Darling Spa team sampling a selection of amazing dishes from their recent ‘cook-off’.

With team members from Poland, Brazil, Fiji, China, Hong Kong, Argentina, France, Thailand, Philippines, Romania, Czech Republic, Korea, Japan and Australia – The Darling Spa team organised a ‘cook-off’ to celebrate their different backgrounds.

The Darling Spa

COOKOFF

Twelve masterchef’s from The Darling Spa prepared dishes from their home country and presented it to the judges: John Autelitano (General Manager Hotel), Rikesh Rajakulasingham (Executive Assistant Manager of The Darling Hotel), Chantal Jackson (HR Manager), Tania Young (HR Advisor) and Catherine Lazarou (Director of The Darling Spa) for the taste test. After tasting dishes from around the world, the judges announced the following winners:

1st prize – Siwa

Opassamutchai (Spa Therapist) with a dish from Thailand.

2nd prize – Kristine Chua (Spa Therapist) with a dish from Philippines. 3rd prize – Swartika Joti (Spa Supervisor) with a dish from Fiji.

Catherine Lazarou, Director of The Darling Spa, said: “this was a great event to bring all of our team members together. Our team have so many different backgrounds but are equally amazing star players!”.

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The Star

TO THE RESCUE

We love giving back at The Star, so during this year’s annual shut down day, team members across our property stood up to give back to Chris O’Brien Lifehouse, Barnardos Australia and the Taronga Conservation Society Australia. Chris O’Brien Lifehouse The VIP Gaming team volunteered their time to our Charity Partner, Chris O’Brien Lifehouse, to support their volunteer art project ‘Arterie’. Arterie provides art lessens to patients – which gives them a welcome distraction during their treatment. Josh Coon, VIP Gaming Manager, said: “It was great to help roll up old skeins of wool for the project, and the team had lots of laughs along the way.” A big thank you to all our volunteers: Casey Green, Sue Lloyd, Azenith North, Steven Teixeira, Collen Hough and Mirjana Dragutinovic.

Barnardos Renovation Rescue A range of volunteers from Facilities, Asset Protection, Public Area, AV, Asset Protection, Property and Project Services, as well as long term contractors joined forces to perform a complete refurbishment at a Barnardos Children’s Family Centre. The Family Centre provides emergency housing for victims of domestic violence. “Unfortunately the units have become run down and unwelcoming. It was so exciting to think that when these units are completed, our families

will have a safe, happy and clean place to start over their lives,” said Alarna from Barnardos. The team painted the house units, replaced carpets, repaired doors and walls, added artificial grass, and delivered and installed a range of donated goods from The Star, including TV’s, fold away cots, mattresses, plants, furniture, and much more! “The team were simply outstanding. Their drive was incredible. A big thank you to everyone involved,” said Lucy from Barnardos.

Taronga Conservation Society Australia The complete Events team supported the Taronga Conservation Society Australia by getting their hands dirty on shut down day. Throughout the morning they removed weeds to support bush regeneration for vital wildlife conservation programs. Bush regeneration attempts to protect and enhance the floral biodiversity in an area by providing conditions conducive to the recruitment and survival of native plants.

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Progressive Focus Centre in Africa receives

DONATION FROM SKY TERRACE Last summer the team at Sky Terrace donated 10% of each week’s tips throughout the spring/summer season to a village 30 minutes outside of Nairobi, Kenya – Njiri. Funds were donated through a charity called Progressive Focus Centre. Progressive Focus Centre is both an orphanage and a school caring for about 120 children from as young as 2 years old up to 17 years. This includes about 35 who are full time residents; 47 for whom there is no room at the Centre but who receive free education, material support, food and social support and about 36 who live with parents or guardians but come to the school and pay what little amount they can afford. The Centre provides all

these kids with food, shelter, security and parental supervision. So far the money raised has been used to buy land with a greenhouse containing a recently planted harvest to provide nutritional food for the kids and also potentially to sell. The initiative came about from Sky Terrace team member Alex Miteff who spent 18 months in Africa helping such communities as a volunteer. The Sky Terrace team starting collecting funds at the start of October 2015 later making the donation in March 2016.

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Important donations such as those from the Sky Terrace team help to provide an entire school and an orphanage with the resources needed to progress their community out of poverty and into a life of equality and opportunity. If you’d like to make a donation to the Progressive Focus Centre, please visit www.mycause.com.au/page/111215

The Star celebrates

WORLD ENVIRONMENT DAY To celebrate World Environment Day, the Sustainability Committee organised workshops in Eat Street to show team members how we, at The Star, contribute to a better world. Whilst enjoying a free oyster, our team members learned how Ocean Watch Australia and The Star are helping each other to turn wasted oyster shells into living shorelines at Sydney Harbour. Speakers explained more about the way we deliver left over hotel soap to Third World countries and how recycled coffee grounds give rise to mushroom farms.

Since 2013, The Star has increased recycling rates from 8% to 50%. We have twice exceed our recycling target, introduced over 10 new recycling streams, implemented a best practice waste contract and partnered with our waste provider, charities and start-ups to deliver recycling and reuse programs.

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A new-look

ASTRAL TOWER & RESIDENCES The Star has exciting developments in the pipeline with capital works programs worth more than $500 million currently underway. Work in progress includes the refurbishment of Astral Tower and Residences, set for completion in mid-2017, offering contemporary opulence with high end suites, themed rooms, a lavish lobby lounge, state-of-the-art club lounge and new meeting rooms. The Level 16 suites at Astral Residences have been completed and are online and ready for our guests to book.

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Abdul Al Tawara

Dorween Dawod

Christian Harris

Customer Liaison Public Area Attendant Officer Asset Protection Public Area

FOH Team Member

Dealer Table Games Operations

Bernard Honore

Louren Katague

Andrew Long

Executive Butler Premium and VIP Services

Recreation Attendant Recreation

Dealer Table Games Operations

Tamara Sharman

Matthew Sioli

Geoffrey Wallace

Cocktail Server F&B - Private Gaming Room

Dealer/Supervisor Dealer Table Games Table Games Operations Operations

FOH Team Member

RECOGNISING AND REWARDING EXCEPTIONAL TEAM MEMBER PERFORMANCE Congratulations to our February 2016 Team Member of the month nominees.

FOH Team Member

Paul Oâ&#x20AC;&#x2122;Regan

Kiri Read

Bus Person Balla

Casino Cashier Bus Person Casino Cage Operations Sokyo

FOH Team Member

Pam Sakdatorn

FOH Team Member

Jose Ayson

Matteo Fabbian

Kwang Kim

Steward Stewarding

Junior Sous Chef Pizzaperta

Junior Sous Chef Sokyo

HOH Team Member

FOH Team Member

Emily Lister

Marianne Reyes

Carlos Sanasi

HOH Team Member

Marketing & PR Administrator Marketing & Entertainment

Junior Sous Chef Food & Beverage Culinary

Maintenance Technician Facilities

Ana Hoonsringam

Jill Kuo

Enrique Lions

VIP Services Executive Host Premium and VIP Services

Chef De Cuisine Banquets - Culinary

HOH Team Member

Aaron Wilson

Neil Harrison

Waiter Eat Street

Surveillance Operator Surveillance

Gaming Manager Gaming Supervisor Table Games Operations Table Games Operations

HOH Team Member

Leader

Kane Loades

Samantha Valente

Daniel Worsley

Assistant Gaming Manager Gaming Machines

Events Manager Banquets

Front Office Manager The Darling

Leader

FOH Team Member

Faye Santos

HOH Team Member

FOH Team Member

Leader

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HOH Team Member

Leader

HOH Team Member

Leader

FEBRUARY AWARD WINNER – FRONT OF HOUSE

LOUREN KATAGUE Position: Recreation Attendant Tenure: 5 years, 4 months Louren has proven to be a trustworthy, reliable and positive member of the F&B Department possessing great ethics and welcoming everyone with a bright smile. While working in the F&B department, Louren was always happy to stay back when required and helped management by picking up extra shifts and often coming in early or staying late to assist during busy periods. Louren has been able to adapt to any environment and is a great asset to the F&B team.

FRONT OF HOUSE AWA R D

Q: What does this award mean to you? A: This award is such a confirmation and reward for all the hard work and commitment I have displayed and will continue to display for this company. It means so much since I’ve loved working here for 5 years so far. From humble beginnings and moving around the place, it’s great knowing that I’m appreciated for the work that I do here. Q: What do you love most about your role at The Star? A: My role here really is the best; it’s my job to ensure guests have the best experience. I love taking care of people and making them feel good so there’s nothing better and more rewarding for me. In the end, it’s the smile and the thanks that I get. Like people say, “you get what you give” and there’s nothing more true than that. Q: How do you plan on spending your Star Gift Card? A: I am so excited for The Star Gift card, I really love Sokyo and all the great work Chase and his team do there. His creations are amazing so I’m excited to go there for an amazing dining experience. But I think I deserve something pretty so maybe I’ll get something else too.

Q: Who is the first person you will tell about the award and why? A: The first person I told was my partner. He is so supportive of me and my role here. I tell him all about the stories I have from work and he listens so it’s one extra thing for him to be proud of me for. Q: What’s the secret to your success? A: The secret? I don’t really have one – I just know that for as long as I’ve worked here I have given 110%, I have always been myself and loved my job. I think most people who know me, have seen my interactions with guests in general so maybe they know. Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: My advice is to enjoy your job, be professional, support the team that supports you and shines through. The hard work pays off and the reward really is the guest experience. Q: On a personal note… What’s one thing people would be surprised to know about you? A: I am a qualified Kinesiologist – so it makes sense that I care so much about people.

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FEBRUARY AWARD WINNER – HEART OF HOUSE

AARON WILSON Position: Surveillance Operator Tenure: 3 years Aaron has always shown strong skills within the Security responsibilities of the job, but his determination to grasp a thorough knowledge of the gaming aspect has been the most pleasing part of Aaron’s journey in Surveillance. Aaron is certainly well respected by his peers, always willing to help others out and provide training and guidance to new team members.

HEART OF HOUSE AWA R D

Q: What does this award mean to you? A: It’s not the monetary rewards but the verbal recognition, something I can hold onto for a lifetime!

Q: What’s the secret to your success? A: Just trying my best, attempting to help out where I can and trying to get my name out there in a positive way.

Q: What do you love most about your role at The Star? A: Getting results! Identifying, catching or observing serious events that occur.

Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: As mentioned above, try your best work hard and get your name out there.

Q: How do you plan on spending your Star Gift Card? A: I am thinking about buying my dad and I tickets to see a show at Sydney Lyric. Q: Who is the first person you will tell about the award and why? A: Everyone in the Surveillance room.

Q: On a personal note… What’s one thing people would be surprised to know about you? A: I’m an avid Japanese import car enthusiast (having owned 10 plus cars) and love motorbike riding, especially taking out the Triumph.

FEBRUARY AWARD WINNER – LEADER OF THE MONTH

SAMANTHA VALENTE Position: Events Manager Tenure: 1.9 years Samantha is a great leader as she represents the Events team with great pride and integrity. She ensures her team’s best interests are catered for and recognised at the senior management level. Sam not only supports her team, but also provides invaluable advice to other team members throughout our business and to our clients regularly. Despite her busy schedule and workload she will make time to train, support and troubleshoot any issues – she is a problem solver! Her strong passion for events drives her to succeed and Sam is able to inspire her team whom she leads by example.

LEADER AWA R D

Q: What does this award mean to you? A: It means recognition. When you work hard for something and put your heart and soul into what you do, it is nice to be recognised for it. Q: What do you love most about your role at The Star? A: The diversity of events that we are involved in, being able to work with multiple departments and the opportunity to play a part in such a supportive network/environment. Q: How do you plan on spending your Star Gift Card? A: Work clothes! Q: Who is the first person you will tell about the award and why? A: My father. He has always been my most supportive person.

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Q: What’s the secret to your success? A: Relationship building. Having the ability to build relationships with internal and external suppliers to obtain what you need from them to achieve success. Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: Apply the four Star Qualities to everything you do. Q: On a personal note… What’s one thing people would be surprised to know about you? A: I snort when I laugh (some may not be surprised as they’ve already heard it).

Mel De Guzman

Kwesi Dixon

Eliseo Gregorio

Waiter Banquets

FOH Team Member

Bar Attendant F&B - Private Gaming Room

Jhon Jhon Javier

Christine Jong

Pum Kumphong

Public Area Attendant Public Area

Gaming Services Host Gaming Machines

FOH Team Member

Food & Beverage Server F&B - Private Gaming Room

FOH Team Member

RECOGNISING AND REWARDING EXCEPTIONAL TEAM MEMBER PERFORMANCE Congratulations to our March 2016 Team Member of the month nominees.

FOH Team Member

Larry Macapinlac

Mollie Meredith-Hailes Cindy Ng

Jill Shih-han

Sylvia Sin

Dealer Table Games Operations

Dealer/Supervisor Table Games Operations

Wei Shen

Dealer Table Games Operations

FOH Team Member

Dealer/Supervisor Table Games Operations

Waiter Sokyo

Dealer Table Games Operations

Fern Srithamma

Susan Inglis

Ninous Khamis

James Rand

Katie Rebelo

Hong Hieu Thai

Gaming Attendant Gaming Machines

FOH Team Member

Regulatory Affairs Coordinator Regulatory Affairs

Junior Sous chef Harvest Buffet- F&B

Bar Porter Baccarat- F&B

FOH Team Member

Nightclub Administration Surveillance Console Assistant Operator Marquee- F&B Surveillance

HOH Team Member

Derek Boudville

Jeffrey Chang

FOH Team Member

HOH Team Member

FOH Team Member

SĂŠbastien Geray

Jayson Heron

Fayyaz Kasim

Dean Lee

Cash Services Digital Marketing Supervisor Casino Cage Manager Operations Marketing & Entertainment Leader

Sous Chef BLACK by ezard

Director Of Sales Hotel - Sales

Supervisor Stewarding

Gaming Supervisor Table Games Operations

Doris Ng

Alistair Tuttle

Mario Naim

Private Gaming Room Manager F&B - Private Gaming Room

Assistant Front Office Manager Astral Front Office

Leader

Robbie Taruia

Gaming Supervisor Assistant Private Gaming Table Games Operations Room Manager F&B - Private Gaming Leader Room

Leader

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MARCH AWARD WINNER – FRONT OF HOUSE

MICHELLE TRAN Position: Dealer Tenure: 2.5 years Michelle’s passion and positivity is infectious and there isn’t a day that goes by that Michelle arrives to work without a smile. Michelle has an amazing attitude, attention to detail and great deal of pride. She certainly stands out in a crowd and this is reflected through her continuous and numerous positive comments.

FRONT OF HOUSE AWA R D

Q: What does this award mean to you? A: It means that my passion for delivering exceptional guest service face-to-face has been recognised. It goes to show that the efforts you put into your work do not go unnoticed at The Star. Q: What do you love most about your role at The Star? A: I love meeting new people and this role has enabled me to do so. I go to work excited with anticipation to whom I will meet. Each day is a new experience; and as I engage with guests and different coworkers I am forever learning something new and interesting from them. Q: How do you plan on spending your Star Gift Card? A: Mother’s Day is coming up! I will be getting my mother something nice. Q: Who is the first person you will tell about the award and why? A: I remember texting my close work colleague as I promised I would update her and she was SO happy for me.

It is so good to surround yourselves with people who are just as excited for your achievements as you are. Q: What’s the secret to your success? A: I would say it is my eagerness to learn. I’ve always believed that whatever I do, I can always do it better, hence why I’m constantly learning new ways to better my job by asking questions, being curious, learning from my mistakes and expressing my desire to acquire more skills. Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: To go the extra mile in providing Guest Service; and always challenge yourself to exceed The Star’s standards. Q: On a personal note… What’s one thing people would be surprised to know about you? A: I’m quite the foodie- I love finding new places to dine. My current food obsession is pasta served out of a cheese reel!

MARCH AWARD WINNER – HEART OF HOUSE

SUSAN INGLIS Position: Regulatory Affairs Coordinator Tenure: 4 years Susan is a quiet achiever and works hard at meeting critical licensing obligations and submissions on behalf of The Star. She is very patient and helpful with the constant stream of new employees as the business expands and leaves a lasting and motivation impression on staff. She has great rapport with Regulator counterparts and this is important in seeking co-operation in often changing circumstances for employees. Susan works constantly under pressure, she balances this constant flow of recruitment and other interruptions and this takes organisational and motivational skills. Her efficiency and diligence in getting tasks completed is a testimony to her self-discipline, leadership and motivation.

HEART OF HOUSE AWA R D

Q: What does this award mean to you? A: It’s great to be acknowledged for all the hard work I’ve put in. It’s also great to have the Regulatory Affairs team acknowledged for what we do as not many people know what our department does. Q: What do you love most about your role at The Star? A: I love interacting with team members from across the business. I work with a great team which keeps things interesting. Also, our manager makes sure we’re learning new things all time. Q: How do you plan on spending your Star Gift Card? A: I’ll be treating my friends to a Sokyo dinner.

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Q: Who is the first person you will tell about the award and why? A: My fiancé. Q: What’s the secret to your success? A: Loving my role, always giving 100% and being very friendly and approachable. Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: Try to be the best you can be and learn from any mistakes you make. Q: On a personal note… What’s one thing people would be surprised to know about you? A: I’m about to get married in 4 months time!

MARCH AWARD WINNER – LEADER OF THE MONTH

DEREK BOUDVILLE Position: Cash Services Supervisor, Casino Cage Operations Tenure: 14 years, 8 months Derek is a perfectionist and sets extremely high standards for himself. He is selfmotivated and takes pride in performing his duties to the highest standards. He is accountable for his actions and takes on extra responsibility without hesitation. His friendly, happy disposition encourages others and has a positive impact to the morale in the workplace. Derek is a positive person and has a “can-do” attitude with everything he does. Derek is often called upon to analyse the work produced by our staff to locate errors and variances. His knowledge and methodical approach always ensures success.

LEADER AWA R D

Q: What does this award mean to you? A: It inspires me to do my very best at work at all times and that hard work doesn’t go unnoticed.

Q: What’s the secret to your success? A: Consistent hard work, relentlessness and determination. Lastly take negative criticism to better oneself.

Q: What do you love most about your role at The Star? A: Being a member of a big family.

Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: Work hard and take pride in everything you do and being nominated is an added bonus and the sign of respect from your peers for doing a good job.

Q: How do you plan on spending your Star Gift Card? A: To have a family day and stay at The Star with my partner Drew and our two sons. Q: Who is the first person you will tell about the award and why? A: The first person I told about my award is my boss David Aloi, as he has been my mentor since I started working at the Cage.

Q: On a personal note…What’s one thing people would be surprised to know about you? A: I missed my calling in party/wedding planning and interior designing.

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THREE-COURSE CHAMPAGNE LUNCH

ADD SOME SPARKLE TO YOUR WEEKEND Indulge in a delectable three-course Moët & Chandon champagne lunch at BLACK by ezard. Saturday & Sunday, 12pm – 2.30pm*. Book at star.com.au

*Beverage service concludes at 3pm. ^Price valid until 28 August 2016. The Star practises the responsible service of alcohol.

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Leira Griel Agcaoili

Jessa Bonelli

Rebecca Copping

Dealer Dealer Bar Attendant Table Games Operations Table Games Operations Sports Theatre

Guest Excellence

Joseph Giannone

Jo An Lok

Goce Shokaroski

RECOGNISING AND REWARDING EXCEPTIONAL TEAM MEMBER PERFORMANCE Congratulations to our April 2016 Team Member of the month nominees.

Dealer Dealer/Supervisor Security Officer Table Games Operations Table Games Operations Security

Guest Excellence

Thang Truong

John Barker

Johann Bin Ab Kadir

Lea Simoes

Gioia Striglio

Harry Tran

Cocktail Server Food & Beverage

Waitress Sokyo

Guest Excellence

Dealer Dealer Safety Facilitatorâ&#x20AC;&#x201C; Table Games Operations Table Games Operations Property Services Facilities Guest Excellence Guest Excellence

Junior Sous Chef Commissary

Cocoa Deep-Amek

Yasser Girgis

Rachel James

Phai Nguyen

Trisha Smith

Keri Tam

Bar Porter F&B - Private Gaming Room

Electronic Gaming Technician Gaming Machines

Junior Sous Chef Banquets - Culinary

Chef De Partie Fuel - Culinary

Security Console Operator Surveillance

HOH Team Member

Premium & VIP Services Administration Supervisor Premium and VIP Services

Nadine Ramzan

Prativa Rijal

Guest Excellence

HOH Team Member

Jim Vassett

Chelsea Casey

Subin Gurung

Angela Macken

Maintenance Technician Facilities

Venue Manager Food & Beverage

Cleaning Supervisor Stewarding

Gaming Supervisor Assistant Front Office Table Games Operations Manager Astral Front Office Leader

HOH Team Member

David Trinh

Leader

Louise Warwick

Gaming Supervisor Learning and Table Games Operations Organisational Development Manager Leader Human Resources

Leader

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Leader

HOH Team Member

Wardrobe Supervisor Astral Housekeeping

Leader

APRIL AWARD WINNER – GUEST EXCELLENCE

LERIA GRIEL AGCAOILI Position: Dealer Tenure: 5 years, 6 months Leira has excellent guest service skills. Leira on many occasions has been requested by different international rebate guests due to her friendly personality, guest interaction and how well she owns her space while dealing in the VIP salons. She has received 7 commendations in the past couple of months and recently received 100% in the Guest Services Audit.

GUEST E XC E L L E N C E AWA R D

Q: What does this award mean to you? A: This award means a lot to me. It shows that my hard work over the years has paid off and that I have been recognised for my work Q: What do you love most about your role at The Star? A: Being able to give great service to guests and see that they are enjoying their stay at The Star. Q: How do you plan on spending your Star Gift Card? A: I plan on spending my gift card by having a great day with my loved ones. Q: Who is the first person you will tell about the award and why? A: My partner, he believed in me that I could win this award and I was just so excited to tell him.

Q: What’s the secret to your success? A: Just being myself and having a positive outlook on life. Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: Just be yourself. Don’t think that you’re at work, but still follow the procedures. Have fun with the guests - that make 8 hours fly so quickly. Q: On a personal note… What’s one thing people would be surprised to know about you? A: One thing that would surprise the people around me is that I’m very passionate about Rugby League!! Go the Bunnies!

APRIL AWARD WINNER – HEART OF HOUSE

YASSER GIRGIS Position: Electronic Gaming Technician Tenure: 17 years Yasser always presents himself in a warm, friendly and helpful professional manner when dealing with either customers or other team members within Gaming. Yasser continually contributes to team goals by showing initiative in owning and taking the lead role in the gaming installations and maintenance within the gaming workshop.

HEART OF HOUSE AWA R D

Q: What does this award mean to you? A: After working for The Star for 17 years, this award definitely means a lot to me as I am receiving recognition for my hard work. Q: What do you love most about your role at The Star? A: I enjoy working with a good team and enjoy all the different challenges it comes with. Q: How do you plan on spending your Star Gift Card? A: Dining at the restaurants with my family. Q: Who is the first person you will tell about the award and why? A: My wife, due to the fact that she is really supportive and is genuinely happy for me.

Q: What’s the secret to your success? A: I believe in having a good attitude towards work and teamwork. Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: My advice would be to work hard at all times because your work will speak for itself. Q: On a personal note… What’s one thing people would be surprised to know about you? A: My looks can be deceiving as people think I’m very serious when in fact, I love to joke and have good laugh here and there.

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APRIL AWARD WINNER – LEADER OF THE MONTH

NADINE RAMZAN Position: Assistant Front Office Manager Tenure: 5 years 7 months Nadine is dependable, efficient and unfailingly punctual. She shows attention to detail and this is shown in her presentation and work output. Colleagues call her ‘diesel’ as she efficiently works fast delivering the desired results in all aspects of operations, guest service and staff management. The General Manager of Hotel calls her ‘Super Girl’ as she can take on any situation with tact and grace. Team members have high respect for her leadership and her managers are always confident that she will respond and act for the best of the business, with sharpness and velocity.

LEADER AWA R D

Q: What does this award mean to you? A: I was overwhelmed when I received this award. It is a really good feeling knowing that my hard work is being recognised. Q: What do you love most about your role at The Star? A: I love the challenges involved with my role and also working in such a large entertainment complex with so much to offer our guests. Q: How do you plan on spending your Star Gift Card? A: My husband and I have always wanted to go to Momofuku Seiōbo so are hoping to use the gift card towards dining there.

Q: Who is the first person you will tell about the award and why? A: My family as they are always very supportive of me. Q: What’s the secret to your success? A: Empathising with the guests and supporting my colleagues. Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: Be the best version of yourself and remember that you have a lot of support around you. Q: On a personal note… What’s one thing people would be surprised to know about you? A: I do not like the smell and taste of coffee.

WATCH. WANDER. WANT MORE.

OPEN FOR BREAKFAST, LUNCH AND DINNER 7 DAYS A WEEK. Visit star.com.au for opening hours and prices

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Kate Cao

Ashlyn Collins

Kha-han Dao

Dealer Dealer Cafe Attendant Table Games Operations Table Games Operations Food & Beverage

Guest Excellence

Febrianti Febrianti

Michael Full

Lincoln Gurung

VIP Services Supervisor Premium and VIP Services

Guest Excellence

Dealer Guest Services Table Games Operations Attendant Transportation & Guest Excellence Property Services

Nicolas Sha

RECOGNISING AND REWARDING EXCEPTIONAL TEAM MEMBER PERFORMANCE Congratulations to our May 2016 Team Member of the month nominees.

Guest Excellence

Rob Hutchinson

Rose Maru

Eddy Menasria

Kid Mullen

Front Office Agent Darling Front Office & Concierge

Security Officer Security

Gaming Services Host Gaming Machines

Dealer/Supervisor Dealer/Supervisor Dealer Table Games Operations Table Games Operations Table Games Operations

Guest Excellence

Koh Buakham

Rachel Cullen

Donner Estalilla

Mao Lor-Kershaw

Jai Martin

Khiem Tran

General Hand Fuel - Culinary

Sales Executive Hotel - Sales

Maintenance Technician Facilities

Public Area Attendant Public Area

HOH Team Member

Insights Analyst Gaming Product & Strategy

Steward Stewarding

Michael Perelini

Guest Excellence

HOH Team Member

Guest Excellence

HOH Team Member

Guest Excellence

HOH Team Member

Zoe Yao

HOH Team Member

Emmo Xu

David Aloi

Kingsleigh Francis

Scott Holloway

Peter Le

Gaming Marketing Executive Marketing & Entertainment

Cashier Services Manager Casino Cage Operations

Gaming Manager Gaming Machines

Assistant Gaming Manager Table Games Operations

Gaming Supervisor Assistant Beverage Table Games Operations Manager Food & Beverage Leader Administration

HOH Team Member

Leader

Jesse Zhao Junior Sous Chef Fuel - Culinary

Leader

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MAY AWARD WINNER – GUEST EXCELLENCE

ROSE MARU Position: Security Officer Tenure: 3 years, 3 months

GUEST E XC E L L E N C E AWA R D

Rose is an unbelievable asset to the Security department and shows what it means to be a model employee. She consistently demonstrates all of the values and her positive attitude spurs on the rest of the team to work to their full potential. She was recently described as ‘being the embodiment of what Star Quality is all about’ by the facilitator and other team members who attended the same Star Quality course as her. She trains new Officers and hands out her personal mobile number so that the new team members have someone they can speak to if they need help or guidance. On Friday 25 March, the Security team was alerted to a guest requiring medical assistance in the light rail/bus interchange. Rose sprang into action and led the initial response, which was later described by a Paramedic as amazing! Q: What does this award mean to you? A: It shows me how much The Star appreciates my work ethic and values that I have contributed to my department and the company. I will continue to drive my team to be the best they can and make sure that I help lead The Star to a great future. Q: What do you love most about your role at The Star? A: I love the amazing people that I am surrounded by who inspire me to be the best leader I can. Q: How do you plan on spending your Star Gift Card? A: I plan to share it with my family who have supported me through my success here at The Star.

Q: Who is the first person you will tell about the award and why? A: My family first, followed by my fellow leadership team. Q: What’s the secret to your success? A: Coming to work with a positive attitude and enjoying what I do. Sharing my passion to work hard and be the best I can. Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: Always strive to be the best person you can be. Q: On a personal note… What’s one thing people would be surprised to know about you? A: I have 8 children to raise and have still been able to succeed in my career.

MAY AWARD WINNER – HEART OF HOUSE

EMMO XU Position: Gaming Marketing Executive Tenure: 3 years, 1 month Emmo has such passion and pride in her work that she will do whatever it takes to get the job done. If she needs to help out another team; it will be done; if she needs to do something outside her normal duties; it will be done. The outcome in this instance was the delivery of two campaigns that incorporated a full property experience for our guests. She has maintained a high work standard and gone above and beyond to ensure these projects have made the deadlines, yet maintained the high standard expected by Gaming Marketing.

HEART OF HOUSE AWA R D

Outside of the amazing job Emmo has done in establishing herself as a leader in the Marketing team, her hard working attitude and willingness to go the extra mile to overcome any challenge have become increasingly evident. Emmo has taken additional responsibility on board to establish herself as a leader in the Gaming Marketing team, taking ownership of the MGF space and associated communication and strategy.

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EMMO XU

cont’d

Q: What’s the secret to your success? A: Can-do attitude!

Q: What does this award mean to you? A: It’s like petrol in a car. It’s a good momentum for my career and keeps me moving forward. Q: What do you love most about your role at The Star? A: It’s challenging and you will always find wonderful people who inspire you. Q: How do you plan on spending your Star Gift Card? A: 50% for my dear team as daily coffee funds and I will spoil my stomach with the rest of it.

Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: Try your best and always stay positive! Q: On a personal note… What’s one thing people would be surprised to know about you? A: I am 30 years old and I only just got my P’s! Don’t judge me!

Q: Who is the first person you will tell about the award and why? A: My mum! As I am the only child, the proudest person would be my mum.

MAY AWARD WINNER – LEADER OF THE MONTH

SCOTT HOLLOWAY Position: Assistant Gaming Manager Tenure: 10 years 2 months Scott has owned the paperless operating systems, incorporating technology, the use of iPads to track our valuable rebate players - improving our processes. Scott has delivered a wide range of suggestions to ensure The Star delivers thrilling experiences to our guests and improving our service commitments.

LEADER AWA R D

Scott demonstrates true team work and often goes above and beyond of what is expected of him. On a number of occasions Scott has been called upon to assist with hosting events for our guests. For example, he represented the Gaming Team at the Melbourne Cup celebrations in The Star Event Centre. He greeted guests upon arrival, assisted guests to place bets via the TAB terminal, and ensured VIP guests received the required service when needed. Q: What does this award mean to you? A: It was a big surprise. It means my performance, effort and guest service has been recognised from my peers and management.

Q: What’s one piece of advice you have for anyone who would like to be nominated for a Star Award? A: Take pride and ownership of your work and enjoy yourself.

Q: What do you love most about your role at The Star? A: The interaction within the team at all levels and the opportunity to challenge myself.

Q: On a personal note… What’s one thing people would be surprised to know about you? A: I was an extra in the movie “Bootmen” with Sam Worthington.

Q: How do you plan on spending your Star Gift Card? A: I’ll give it to the wife, I am sure she will have no problems spending it. Q: Who is the first person you will tell about the award and why? A: My wife, she will appreciate the vouchers! Happy wife happy life! Q: What’s the secret to your success? A: No secret, listen to feedback and learn from it. Take pride in my performance.

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The Star Awards Annual

GALA DINNER On Monday, 18 July we celebrated the outstanding achievements and leaders from The Star at The Star Awards Annual Gala Dinner. The event saw The Star Event Centre transformed into a circus themed wonderland with performances by stilt walkers, snake charmers, aerialists, dancers, contortionists and much more. The event saw 394 nominees and 33 winners and special commendations from The Star Awards program from June 2015 – May 2016 in attendance with 159 of their close friends and family to witness the recipients for this year’s annual Guest Excellence, Heart of House and Leader of the Year Awards. Our Star Ambassador, Ian Thorpe greeted our finalists and delivered an inspirational speech congratulating them on their achievements.

All finalists were incredibly deserving and it was a very tough decision for the judging panel from our General Management team. Please join us in congratulating our 2016 winners: Guest Excellence Award of the Year: Alex Faapoi – Security Supervisor, Asset Protection Alex showcases The Star Qualities each and every day whilst undertaking his work. He is genuine, thoughtful and welcoming to all our guests and he also displays a calm and articulate manner in all guest interactions. Heart of House Award of the Year: Rachael Cox – Executive Assistant, Gaming

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Rachael was instrumental in enabling The Star to receive bronze tier status from the Australian Workplace Equality Index for 2016 – a significant increase on the 2015 score. Leader of the Year: Andrew Hobbs – Venue Manager, Food & Beverage Andrew is an excellent example of a true Star leader and a consistent performer in demonstrating The Star’s values and service commitments every day. Congratulations to our 2016 winners and all team members who were nominated for this year’s annual Star Awards!

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INDRA MURLIYANTO – A LEGEND STORY – “I got a call on my morning off and was half asleep when the Assistant Manager of the Astral Hotel explained that VIP guests in the Penthouse wanted an Indonesian Breakfast... now,” says Indra. Indra kindly offered to speak with our guests directly as he speaks Indonesian and understood the specific requirements for the breakfast.

Chef de Cuisine at Oasis Dining “After rushing into work, I cooked up a meal for a group of VIP guests and personally delivered the breakfast to the Penthouses,” he says. Whilst presenting the dishes to the guests in his native tongue, it

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became clear there was a similar request for tomorrow’s breakfast from the very happy guests. Indra was pleased to personally cater for the guests on the following day, with another traditional Indonesian breakfast. Indra truly showcased his Star Quality whist springing into action to be the perfect host to our guests.

We want to discover, share and celebrate all Legend Stories - where our team are creating wonderful experiences, thrill our guests and showcase our Star Qualities. We’d love to hear your Legend Story! Contact us via scene@star.com.au

MEL DE GUZMAN – A LEGEND STORY – “As we began to set the room I saw a tall gentleman entering, who was accompanied by an elderly woman. They seemed a bit lost and I took the initiative to approach them and asked politely if I may be of assistance. The man smiled and replied yes. I escorted both of them to their table and assisted the woman into her chair,” says Mel. The gentleman left for a few minutes, and Mel took the opportunity to engage with our guest in a conversation to make her feel more comfortable and see if she had any special requests. “Funnily

Banquets enough, she was our “scrambled egg” request mentioned in our pre-shift briefing, Mel enthuses.”

In the few brief minutes we shared together, I could see Doti became at ease in the large ballroom. During my brief moment of interaction with Doti, I realised this is what I love about my job in hospitality.

“Her name was Doti. After briefing my team and completing some other tasks, I went back to Doti to check if everything was okay.

You get the chance to meet so many different people, and learn about diversity, different perspectives, cultures and opinions and see how people behave. It also teaches me a lot about myself,” he says.

Doti and I had a short conversation about her dietary requirements, which turned into a story from her childhood and personal journey.

In this moment Mel ‘lives it’ and creates a kind and deeply personalised experience with one of our many guests.

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Get to know

THE STAR’S NEW GAMING MACHINE TEAM Over twelve months ago, a decision was made to place more focus on the Gaming Machine side of The Star’s business, and re-introduce dedicated management for this area and team. The new department will assist with the continued progression of this significant area of the business. The new team consists of some old faces already working in Gaming Machines as well as some fresh faces from other areas of the business including Hotel & VIP services.

the development of frontline team members into other areas of the department including hosts, slot systems and our VIP gaming machines, as well as the introduction of a Leadership Development Program to train the next group of leaders in the business.

Since the launch of the new department, the Gaming Machine management team have commenced a number of initiatives to help with

To further build upon knowledge and expertise in this area, The Star’s Assistant Gaming Managers and Gaming Managers visited Australian

Gaming Machine manufacturer, Aristocrat for an afternoon of development and discussion. The teams learnt about how games are developed for The Star’s machines, as well as some more in depth knowledge around how machines operate. This proved to be a very popular session, with plans for the Gaming Machine team to continue this in the coming year with visits to other important suppliers.

VUONG TRAN Position: Assistant Gaming Manager Q: How long have you worked at The Star? A: 18 years. Q: What made you want to join the Gaming Machine department? A: I wanted to gain in-depth knowledge of Gaming machines and be part of a great team. Q: How are you enjoying the new role? A: I’m enjoying learning a lot more about the Gaming Machine side of the business and getting fit along the way from a lot of walking.

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Q: What keeps you sane and happy outside of work? A: Living by the beach and also binge watching “Game of thrones” and “The Walking Dead”. Q: Name someone or something you find inspiration from in life? A: I find inspiration from friends and family. Sometimes, they can drive me crazy, but they can also offer love and support. They make life interesting.

SUSAN WU Position: Gaming Machine Executive Q: How long have you worked at The Star? A: I started my career as a Croupier and that was 10 years ago. Q: What made you want to join the Gaming Machine department? A: I am always curious to know more about other parts of the business and I really enjoyed cross training as a Gaming Attendant. It was a great opportunity for learning and development so I went for it! Q: How are you enjoying the new role? A: I still feel very new but I’m definitely finding it exciting and enjoyable. We have a small team that work very closely

Q: A:

with each other which allows us to get to know each other very well. What keeps you sane and happy outside of work? I love dining out and shopping. Actually, coming to work keeps me sane as I don’t have to stay home with my 5 year old!!! Name someone or something you find inspiration from in life? That would be my son, Leo. He keeps me going and he is always at the back of my mind in everything that I do. As much as he drives me crazy, he always takes all my worries away with his cheeky giggles.

KANE LOADES

Position: Assistant Gaming Manager

Q: How long have you worked at The Star? A: It’ll be 16 years in November Q: What made you want to join the Gaming Machine department? A: When the Gaming Machine department formed last year I was given the opportunity to handle the training for the new team members and although I was thoroughly enjoying my role in Table Games, I couldn’t resist as training was something I have wanted to get involved with for some time. Q: How are you enjoying the new role? A: As we are in a bit of a transitional phase, we face different challenges on a daily basis but that’s what makes the role interesting and exciting. Seeing the new team members I have trained doing really well and enjoying the role

Q: A:

is so rewarding and makes me very happy. What keeps you sane and happy outside of work? My wife and I had our first child last year and no matter how bad my day is, I always have their smiling faces to come home to every day. I am also very passionate about fitness, in particular gymnastics and the still rings which I train on almost every day and have done so for roughly 18 months now. Name someone or something you find inspiration from in life? My Dad Gary Comley who also works here at The Star. He is the most positive and supporting person you could ever meet and he is also not bad on the gymnastics rings himself!!!

CHARLES CHAU Position: Gaming Machine Executive Q: How long have you worked at The Star? A: 6 years Q: What made you want to join the Gaming Machine department? A: Joining the Gaming Machine department has been an exciting challenge. I believe I’m utilising my knowledge and experience to assist the new department in growing its VIP business. Q: How are you enjoying the new role? A: It’s fantastic! I’ve got supportive leaders and friendly team members in my department. I have learned a lot of new things in my new role.

Q: What keeps you sane and happy outside of work? A: When I have days off I like to go fishing with my wife. It’s good to be out amongst nature and get away from city life. Q: Name someone or something you find inspiration from in life? A: My wife Fiona Li. I met her at a Star colleague’s wedding three years ago, and after a few months she came to work at The Star by coincidence. We became friends, eventually lovers and now a married couple. She supports me and inspires me every day of my life.

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CONGRATULATIONS TO MOMOFU KU S EIÅ&#x152;BO RESTAURANT OF THE YEAR Australian Gourmet T raveller 2017 32

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GEN DER

V DI E

I Y S T

Women at The Star Introducing Melinda Madigan, General Manager Marketing & Entertainment What was your first job? Marketing and Promotions Manager at Fairfax Communit y Newspapers – where I developed marketing programs to grow brand engagement, readership and revenue across seven newspaper mastheads. Greatest inf luence on your leadership journey? In my first role in the gaming industry my Managing Director instilled in me that the best leaders make unforgettable first impressions – but those first impressions should never be forced. It is more about revealing who you are and what you represent as a leader and over time earning the trust and respect of your employees and peers. What should team members do if they want to become a leader? Be intensely focused and curious - always seek out opportunities to learn and gain new experiences in both your work and personal life. Have a clear vision of what success looks like for YOU – believe in yourself and never deviate from that vision. What is the most valuable advice you have been given? Never be afraid to step out of your comfort zone. If you don’t continually challenge yourself, you will never truly grow. Plus it’s where the magic really happens! What advice would you like to give a young aspiring female leader? Develop your own unique personal “brand” and values to help position yourself as a future leader. Create a strong connected net work of like-minded, passionate females from various industries and engage mentors who can inspire and guide you on your path to success.

T h e S t a r E n t er t a i n m en t G rou p i s com m i tted to 50% fem a l e rep res en t a t i o n o f l ea d e rs by 2020.

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Sydney winters are

#NEVERGREY at The Star

Sydney Winters are #nevergrey at The Star was officially launched on 15 June 2016 with an exclusive VIP event held at Sokyo Lounge. Friends of The Star celebrated with fashion, colour, fun and excitement. The night encapsulated a range of thrilling experiences on offer proving Sydney winters are never grey at The Star! Attended by The Star’s Winter Ambassadors, Daniel MacPherson, Grace Huang and Monika Radulovic and other celebrities including Kris Smith and Kate Peck, guests were treated to a glimpse of what winter will bring to The Star with specially made canapés and colourful cocktails.

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From left Jason Alcock, Dany Karam, Jessica Aiken, John Autelitano, Scott Bayne, Paula Hammond, Andy North, Swartika Joti, Amanda Lovett, Mandy Boxsem, Jayson Heron.

TAA AWARDS The Star wows with Five TAA NSW Award wins On Thursday 21 July, The Star was awarded in five categories at the prestigious 2016 Tourism Accommodation Australia (TAA) NSW Awards for Excellence, held at Four Points by Sheraton Sydney. Guests gathered to celebrate the winners of the awards that recognise the achievements and high quality of the New South Wales accommodation sector. The Star was the proud winner in five categories, highlighting the property’s exceptional bars, restaurants, spa and team members. The TAA NSW Awards for Excellence are awarded annually to recognise tourism leaders across the state in more than 30 award categories. The Star was a finalist in 15 categories of the TAA NSW Awards for Excellence, taking home the title in five categories.

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The Star received the following awards: • Metropolitan Restaurant of the Year Momofuku Seiōbo • Bar of the Year Metropolitan Hotels Sokyo Lounge • Health Club and Spa Facilities of the Year The Darling Spa • Food and Beverage Employee of the Year Jessica Aiken, Director of Beverage • Highly commended Concierge of the Year Charles Adams at The Darling Hotel The winning categories will progress to the national Australian Hotel Association Awards taking place in November at The Star Event Centre.

Snowball Pledge

TOUR DE CURE Cancer charity Tour de Cure celebrated their 10th anniversary in style at the annual Snow Ball which was held at The Star Event Centre on Saturday, 18 June. The Star Event Centre was transformed into a beautiful winter wonderland for the occasion. Tour de Cure raise funds for cancer research, support and prevention. The event was attended by influential corporate guests, community leaders and celebrity guests with an impressive $1.3 million raised for cancer research! Guests were entertained by special guest performances by ex-Pussycat Doll Melody Thornton, Frances Madden, Justice Crew and Julian Simonsz.

The Star made a $12,000 pledge to Tour de Cure with the funds going towards rehabilitation exercise bikes and upper body exercisers for young oncology patients at Sydney Childrenâ&#x20AC;&#x2122;s Hospital. The equipment will give young patients the ability to exercise in their hospital room or in the hospital gym. For more information on Tour de Cure or to make a donation, visit www.tourdecure.com.au

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BACK STAGE PASS

VIP FOR THE DAY Imagine what it’s like to be a VIP Guest at The Star. To land in Sydney in your private jet, be driven to The Star in a luxury car and then greeted by a professional and hardworking personal Butler and Host, who’ll introduce you to your city view penthouse! How amazing would that be? In early June, a group of team members here at The Star were given a taste of this experience with a tour through the VIP guest penthouses, VIP gaming floor as well as the private gaming salons! The group were given behind the scenes access to various VIP rooms, salons and gaming floor sections of The Star where only those who hold a membership card can utilise.

moment the guest steps off the aircraft and is met by our meet & greet ambassadors? The Premium & VIP Services team is required to know as much about the guest arriving as possible. For example, what foods they like and dislike, what is their favourite drink, what type of scenery do they like gambling in as well as what type of dealer they want to play with.

Did you know that VIP Services begins at the

Premium & VIP guests are treated to stays in The Star’s

top suites and with the added luxury of having a Butler at their disposal for the duration. External meal requests will be brought in for Premium & VIP guests such as “The Century” or “Hurricanes Ribs”. Private yacht experiences and personalised shopping are some of the many services provided by The Star’s Butler team. Premium & VIP guests are also able to request their preferred private salon and

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tables. Chinese New Year, Thai New Year, Golden Week and Western end of year celebrations are the busiest times when most salons are in use! These are just a few of the interesting revelations shown to team members on tour. If you are interested in the ins and outs of other departments at The Star, be sure to keep your eye out for advertising for the next Backstage Pass!

MATCHES AMANDA LOVETT

Assistant Director of Sales

Wedding 3 May, 2016 Synopsis After first meeting at work, Nick and I got engaged in Thailand in 2014 and decided that we loved the relaxed, summer vibe that Thailand offers. We returned this year for an intimate wedding with 33 of our closest friends and family.

SAMANTHA VALENTE

Events Manager

Engaged 5 June Synopsis A memorable holiday to Europe unexpectedly became the most amazing moment of my life. My partner of five years dropped down on one knee on a boat in the harbour of the Amalfi Coast and asked me to be his wife.

PAULA CAPASSO

Business Development Manager

Saxon Byron Oâ&#x20AC;&#x2122;Mara

TAMMIE LUCK

Assistant Gaming Manager

Born 31 May 2016 Time 2:58am Height 53cm Weight 3.48kg

Sophia Luck Born 19 July, 2016 Height 44cm Weight 2.08kg

HATCHES

TO SUBMIT NEWS OF ANY ENGAGEMENTS, MARRIAGES OR BIRTHS TO FEATURE IN THE HATCHES & MATCHES SECTION OF OUR STORY, PLEASE SEND DETAILS AND A PHOTO TO SCENE@STAR.COM.AU

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Express Lunch

$25

OST E RIA BAL L A MAN FR E DI

PLUS

FREE

PARKING*

ONE-COURSE LUNCH WITH COFFEE & BISCOTTI WEEKDAYS 12â&#x20AC;&#x201C;2:30 PM LEVEL 1, HARBOURSIDE ENTRANCE Express lunch offer valid until 30 November 2016. *Free parking excludes Fridays, expires 29 September 2016. Offer subject to car park availability and venue opening hours. Payment must be made either by cash, by debit or credit card. Valid for self-parking only. Please note If your ticket is not validated, you will be required to pay the usual parking rates. Ticket must be availed on the day you dine in the participating venue.