JENNY WOODS STACEY ACKERMAN ANDREW MILLER
A new ‘Frontier’ of promotions 2A Threads & Inks tests young entrepreneur 7A Hitting a Grand Slam for entertainment 8A dakotacountytribune.biz
AUGUST 6, 2009
VOLUME 30, NUMBER 22
Dakota County Tribune Since 1884
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INSIDE BIZ FORUM
PHIL KRINKIE
The 2009 Legislature couldn’t balance a budget the governor could OK, but tended to other hot topics. 4A
BUSINESS 101
While fads fade, salon endures
Cole’s Salon celebrates Experience 30 years
www.colessalon.com
and developing their skills through reading, videos and CDs. The company also created the Star Thrower program, which enhances self-learning and profesbyinto Stacey provide individual mentoring opportunities for Walk any Ackerman one of Cole’s Salon’s five locations sional development. Team memCOUNTY TRIBUNE new hires. in DAKOTA the South Metro area and you will find the bers are encouraged to attend experience be special. Enter into the salon Doug Cole, tofounder of Cole’s industry and nationwide events to Twenty-three years ago, Jennifer Wilson was andattended instantly you be greeted Salon, St.will Paul Barberby friendly staff stay abreast of trends. one of those new hires. Today along with her role members assist in making your visit School at age as 18they where he you learned Cole’s Salon has several emas salon manager she is one of three vice you look the warmly lit work fromunique. Jerry As Rients, hisaround longtime ployees who’ve been with the compresidents helping to shape the future of Cole’s. stations you’ll notice busy professionals mentor. pany for 30 years because they keep Visit her at the newly remodeled Apple Valley performing the 74, latestworks hair styling trends or Today Rients, at learning and growing throughout location and she will proudly share the merits of foiling techniques. Walk around further and Cole’s Apple Valley salon as a bartheir careers. the new granite counter tops or the custom tiled you’ll notice glass doors that lead you to the spa ber, which he has been doing for “Cole’s has been all I need to floors that lead to the new spa area. “All this area where massage treatments, manicure and the past 20 years. Rients continues re-modeling is important for the success of our make my life successful and be pedicure services or the latest in skin to berejuvenation a mentor for Cole, and has company, but it’s still about people. We will fulfilled,” said Janel Murphy, a 30services are provided. Or sit and Photo by Rick Orndorf inspired forinthe de-area sipping a year Cole’s Salon veteran. “At the relaxhim in the thelast spafour waiting Cole’s Salon leadership (from left) Laura Trish, Melissa Hanson, Tim cades. end of the day, I feel good about warm cup of herbal tea. Of course,Cole, something Trish Storhoff. “We wantTourtillott, to give eachand team member the Cole his firstjust Cole’s Sa-overnight. Doug Cole,Char making others feel good.” this opened special doesn’t happen taught his employandofprinciples.” to take hold their biggest lon in Burnsville in 1979. It was thing Cole has opportunity Cole’s Salon has grown through The first Cole’s Salon its doors ees28 foryears the last 30 years, and is what Cole started the Golden Nug- the years by nurturing employthe only salon south ofopened the river dreams and bring them into reality” agotime withthat owner Dougthe Cole in to his businesses’ suc- gets program in which employees ees and building a loyal clientele. he attributes at that serviced en-specializing Doug Cole, owner children’s haircuts. From the onset his vision cess. are—challenged to write 200 nug- Many clients have been seeing the tire family. During the late 1970s, was to focus on people. Today, with more than In 1970, Doug Cole opened gets in six months. Burnsville was booming and it was same stylist for several years. continue look for the best candidates 300 employees, the vision remainsChildren’s steadfastly Barber “Golden available nuggets are putting atto Southdale a perfect opportunity for Cole to “The customer service keeps me to join our company” says Wilson. “It may not be same; provide exceptional service that goes later, at age 23, good things in our mind. It is coming back,” said Trish Perkins, growthewith the community and Mall. Three years are not looking for team beyond the client’s expectations, delivered by about positive self-talk and self- a client at the Apple Valley salon he closed theeasy salonbecause becauseweone raise his own family. members who just want to get the job done; we people who are constantly learning new skills thought,” Cole said. employee was are too looking much. for people who This October the company will who has been seeing stylist Jessica truly want to serve and developing their own careers. In an industry Every one of Cole’s way employees “From age 18 to 26 I didn’t celebrate its 30-year anniversary. Stapf for 13and years. “They definitely in their communities throughout the our guests.” noted for high turn-over, many of the original is given a notebook in which they learn, which was detrimental to my The staff business currently operates Twin Cities to build awareness and raise money cater to what you want. Jessica will still remain with Cole’s. on the decades Doug Cole affirmations write down positive encouraged mepast to three five salons – in Burnsville, Apple business. JerryReflecting for causes such asmy Multiple Sclerosis, take calls and squeezeColon me in.” explains, veryday fortunate “Wetwo want to give and eachSavage team member the such as,the “We will receive start learning an hour a“We day,”have Colebeenevery Valley, in Eagan Cancer, Breast Cancer, Military and While a lot makeovers has changed in the people of this community what have been more than opportunity take hold of their we believe” and “Habits leave proudly said.dreams “From the very beginning, more. Cole’s supports efforts.the com– and has 330to employees. Colebiggest business over their 30 years, generous in their supportafor our salons.” Many and bring them intohis reality” says Cole. best trail.” we“The established a learning culture, has purposefully kept locations pany hasn’t changed its core values, heard before, yet it’s still true,” says of the staff members are part of thisCole’s community way we know to do this is by providing on-going Each Salon “We’ve also has a itwhich grounded in the desire to better south of the river to form strong stem from trust and honesty in closing. “we are all in the people and true feel value deeply committed to giving education by sharing the latest tools,ourselves, resources,provide learning library,back where Cole employees to our community ties. and consists of “growing yourself,” business. We look forward to providing a great in neighborhood and training in an active learning culture.” Each andthrough encouraged and to keep learning live bytheir ourinvolvement values are Learning an hour a day is some- customers See Cole’s, Page 8A
Gives Back
salon is equipped with a resource center used for group learning while veteran employees
charitable events. Cole’s team members and their families enjoy participating and leading the
A mentor can help a young worker rise through the ranks of an organization or lead to other career opportunities. HAROLD 5A TORRENCE BEST PRACTICES
Knowing the difference between advertising and public relations can help businesses create buzz that works. STACEY 6A ACKERMAN BEST PRACTICES
Pixar promotes a culture of communication that reaps innovation and profits in movie-making. JEFF 6A APPELQUIST
General 952-894-1111 Distribution 952-846-2070 Advertising 952-846-2011
place for people to come to work as well as serving our community for years to come.”
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