April 2013
www.dakotasupplygroup.com
SPOTLIGHT www.waroosevelt.com
ELECTRICAL
Smarter Lighting Saves Customers Money, Makes You The Hero! New Lutron Maestro switches and dimmers with occupancy/vacancy sensors automatically turn the lights on and off. They’re the perfect lighting solution for bedrooms, powder rooms, hallways and closets at home, as well as small conference rooms and storage areas at the office.
Energy-saving power makes everyone a winner! • The sensor automatically turns lights on when someone enters the room and turns them off when the room is unoccupied. • The ambient light detection feature prevents the lights from turning on automatically if there is enough ambient light already in the space. Superior performance puts you in the spotlight! •
Lutron’s exclusive XCT technology features a refined sensitivity to the subtle movement of room occupants (such as typing or reading), helping to ensure that the lights remain on when the room is occupied.
• Lights automatically turn on to the level at which they were last used.
Tom's
Current
Safety In Numbers Recently, DSG introduced a new company-wide program called the Customer Service Guarantee. You may have seen our introductory materials that included the numbers 100, 2, 200. Hopefully, you’ve even had a chance to speak to someone here at DSG about the program and what it means to your business. But just in case you didn’t, I thought I’d take this space to reinforce what the Customer Service Guarantee means to DSG – and more importantly, what it means to you.
This Customer Service Guarantee may have three components but it has a singular purpose: to help each and every one of our customers do their job with complete confidence. You will get exactly what you ordered. You will get your return credit in a timely manner. You will get the products you use every day, without having to wait. And if we aren’t able to fulfill any one of our three promises, we will put our money where our mouth is by crediting your account $25.
Part of our culture here at DSG is a commitment to improvement. Each year we ask questions, evaluate progress and survey our partners, including those who buy from us and those we buy from ourselves. Then we set goals to help us find better ways to contribute to the success of our customers.
There is a lot of uncertainty in any business, but a lot less when you do business with DSG. Just remember 100, 2, 200. Those numbers – and the three promises they represent – are the foundation of the Customer Service Guarantee, our commitment to you and your business. It’s our way of saying “you can count on us – we’ve got your back.”
Late last year, we identified an important advantage that we provide to our customers: confidence. Our customers know what to expect from DSG, and they count on us to come through for them on every job. To build on that trust, we developed the Customer Service Guarantee based on three important promises. First, we promise to get your order right 100% of the time. Second, we promise to credit your account for returned merchandise in 2 business days or less. Finally, we promise to keep our 200 most popular products in stock at all times.
Want to know more? Just ask any DSG employee how the Customer Service Guarantee can give you the confidence you need to take on any job and the edge your business needs to succeed.
Printed On 100% Recycled Paper!
Fast FACT Walleye can live up to 20 years! AUTOMATION The Benefits Of Telemecanique’s OsiSense XUW Vision Sensors Are Easy To See! The OsiSense XUW vision sensor is the perfect way to inspect and identify “good” and “bad” parts, helping to improve quality and profitability for parts manufacturers and others.
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Integrates easily with other machines! As one of the most compact vision sensors on the market, the OsiSense XUW enables easy installation at the point where parts must be checked. Numerous mounting accessories enable easy positioning, orientation and fixing of the sensor.
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Reduced configuration time! With only three simple steps, configuring the OsiSense XUW vision sensor couldn’t be faster or simpler. Plus, the configuration interface (installed on your PC) guides you by offering predefined parameters.
HVAC Wi-Fi Thermostats From Honeywell: The Convenience Your Customers Demand! The Wi-Fi FocusPRO® and VisionPRO® thermostats allow remote access to the system through a computer, tablet or smartphone. Homeowners who want a simple way to remotely monitor and manage their heating and cooling systems will get peace of mind with this latest Wi-Fi offering from Honeywell. And, they will have you to thank.
Easy installation and setup increases your productivity! Honeywell’s Wi-Fi Thermostats install just like standard models, so you’ll breeze through the familiar installation. After that, it’s just takes a few easy steps to set up the remote access. Thermostats that are so smart they almost sell themselves! • Remote control – Offers convenience, comfort and control from anywhere. • Remote access – Enables owners to easily manage energy usage by remotely adjusting the thermostat. • Change/check reminders – Alert owners when to service or replace filters, batteries, etc. • Real-time clock – Keeps time during power failure and automatically updates for daylight savings. FocusPRO.....................MODEL# TH8320WF1029 VisionPRO.....................MODEL# TH6320WF1005
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Check Out A DSG COUNTER DAY Near You! DSG Counter Days are a great way to learn about new products and industry trends, hear from exciting speakers and enjoy a tasty meal. We even give you a chance to win some great prizes!
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To see if there is an upcoming Counter Day event at your local DSG, visit www.dakotasupplygroup.com/counter-days/ or ask your DSG representative. You can also check out upcoming Counter Days and other training opportunities on our online Events Calendar at www.dakotasupplygroup.com/events-calendar/
DSG Is Going Lead-free On June 1, 2013. Effective January 4, 2014, the government’s No-Lead Act will make leaded brass products obsolete when it comes to potable water applications. For our customer’s sake, DSG is getting ahead of the game by switching now. Starting June 1, 2013, DSG will be entirely lead-free.
Here’s what that means to you: • DSG will consider all brass to be used for potable water • DSG will no longer sell leaded brass of any kind • DSG will bid all projects with no-lead brass • DSG will no longer accept returns on leaded brass products To learn more about the No-Lead Act and how it will impact you, visit www.dakotasupplygroup.com/nolead or www.noleadbrass.com.
DidYou Know? DSG has a new web-based budget application that can help you budget for profit. Visit dsg.budgetshaper.com (there’s no www) to register today!
The
WINNERS Of This Month’s
PRESORTED STD US POSTAGE
Box 13573 Grand Forks, ND 58208-3573
PAID Detroit Lakes, MN Permit No. 14
Spotlight Super Code
1129501
1129729
Are...
1131519
Check the code on the printed version of your March issue of Spotlight to see if you are a winner! If your code matches one of the codes above, bring in your March Spotlight to your local DSG to claim your prize! Plus, don’t forget to hang on to the printed version of this issue of Spotlight to see if you’re a winner in May!
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What's Inside
COMMUNICATIONS Improve Network Dependability – And Customer Satisfaction – With CyberShield Battery Backup! The new CSN27U12V FTTx 12vDC CyberShield Battery Backup Power Supply from CyberPower provides cable telephone, wireless local loop (WLL) and fiber to the premise (FTTx) suppliers with a dependable, local battery backup and power supply for home networking equipment.
• Superior surge protection – Offer improved reliability even under adverse fault and weather conditions. • Temperature-compensated battery charging – Minimize maintenance visits with improved battery life and capacity. • Greener operation through increased efficiency – Reduce heat and power consumption, and the costs associated with them.
April Featured Products Tom’s Current Fast Fact DSG Outdoors Pop Quiz University Of DSG Did You Know?