RESUME OF DALE WILLIAM ROBINSON PERSONAL DETAILS Address: 188 Canning Highway South Perth WA 6151 Telephone: 0448003441 Email: dale@yawuruit.com.au Languages English, Cantonese (Fair), Indonesian (Fair)
Place & Date of Birth: Nationality
Broome, Western Australia, 23 July 1972 Australian
DEGREES & CERTIFICATES 26th October 2012 ICTCBL2136A : Install maintain and modify customer premises Communications Cabling: ACMA Restricted Rule. ICTCBL2137A : Install maintain and modify customer premises Communications Cabling: ACMA Open Rule Dec 2006 Certificate III Information Technology TAFE WA Swan Aug 2006 Foundation Certificate in IT Service Management Examination Institute for Information Science, Utrecht, The Netherlands 2003 Certificate II Information Technology Phoenix Business College 2002 Public Sector Recruitment Test Western Australian Government Successfully passed
EDUCATION & TRAINING st 20062007 Completed 1 Semester, Certificate IV (Programming) ECentral TAFE (plus exemptions). 1991 BSC (Computer Science ) Completed 2nd year Curtin University 1989 Completed Year 12 Aquinas College DEMONSTRATED SKILLS & ABILITIES Computer Skills: ● Proficient in Excel, Word, Windows 2000/XP, Windows 7, Windows 8, Windows Server 2003, Active Directory User Account administration, Windows Exchange Administration, Remote Access (VNC, Teamviewer), PowerPoint and Front Page software ● Exposure to Unix OS / commands whilst at Curtin University ● C / C++ development using gcc compiler in shell. ● Installation of SUSE linux on PC at home. ● Ability to assemble, upgrade and troubleshoot PC hardware and software, including network troubleshooting. ● Exposure to the following programming languages; C, C++ , Java, VB .NET, SQL(Oracle) whilst studying Certificate IV Programming at E Central TAFE.. ● HTML using Text Editor Ability to touch type 50wpm with high accuracy Other Skills/ Attributes : ● Honest and reliable ● Able to use initiative ● Able to work without supervision ● Good knowledge of office equipment ● Able to work as part of a team ● Ability to problem solving ● Information systems technical support ● Attention to detail ● Ability to document procedures to standard requirements ● Ability to work without supervision ● Independent decision making ● Skilled in information technology issues
EMPLOYMENT HISTORY 2013 Jun Nov Chevron Bechtel Project. Applied Electro Telecommunication & Electrical Trades Assistant FIFO Experience Jun 2013 Mar 2014 Applied Electro Wheatstone Telecommunication & Electrical Trades Assistant Installing all electrical and telecommunications cable Duties Cable Pulling High Voltage Cable Pulling Paga Cable Pulling Fire Cable Pulling Low Voltage Fibre Testing (OTDR) Copper testing Communications & Electrical loom making Lockout & Tag out Experience Winch Trailer Experience In ground Conduits Experience Current 2011 2012 Operating personal trust company (Yawuru Information Technology Services Pty Ltd) to promote and foster I.T. training to aboriginal people and to provide I.T. services to clients in metropolitan and remote regions. In charge of a project to deploy training hubs in the Fitzroy River Valley region across 5 sites. Provision of satellite and telecommunications to the above project Provision of training computers and computer infrastructure for the above
project Working with Kimberley Training Institute to deliver a similar programme for Youth at Risk in remote regions. Past Projects include : September 2010 A rollout of a training facility at a remote site in Meekatharra for Yulella Aboriginal Corporation. Assistance with Yorgum aboriginal crisis counseling service to provide training in a webplatform (Wordpress) so that the staff could administer the site themselves. See attached reference. Dec January 2009 AWA Warehouse Duties : Unpacking and testing computers for Grays Online Auctions. Zeroing harddrive and testing monitors, packing computers onto pallets. th 5 June – August, 2008 Datacentre Operator Hewlett Packard Sytems West Perth, WA Duties : daily tape operations interacting with the following tape libraries : IBM 4360SX DELL ML6000 And QUANTUM LTO tape libraries. Ensuring that weekly backups are maintained according to schedule and that courier visits are monitored and tapes sent back for storage at various client sites. Supervision (manning of a service desk ) – being available on call afterhours if need be for emergency work for client engineers , to ensure that HP standards and procedures for datacenter work are followed, that engineers follow HP guidelines accordingly. Constant monitoring and maintaining of temperature and humidity within the datacenter according to optimal levels for computer equipment. Logging of visits to the datacenter in OVSD, for the correct tracking of invoices and work being carried out.
Keeping track of new equipment entering and old equipment leaving the datacenter and updating the CMDB accordingly. Keeping up to date with datacenter documentation,trends and technologies. th th 29 Jan – 28 April 8, 2008 Information Technology Officer / Level 12 Support Princess Margaret Hospital for Children Roberts Road Subiaco WA 6009. Working under an ITIL organized structure for the purpose of reporting and solving faults. Duties: ● Fault logging using the HP OpenView console system for logging of faults and incidents. ● Face to face onsite customer service according to ● Support for Active Directory and Novell application problems in a Novell/Windows XP AD environment. ● Support for Active Directory and Novell hardware related problems in a Novell/Windows XP AD environment. ● Support for Acer and CDM fault requests / reporting under government contract agreement. ● Reimaging PC’s using a Part Image server. ● Troubleshooting profiles in Active Directory and Novell (Windows 98) ● Customer service face to face with staff. Identifying hazards. Asset management. ● Troubleshooting of HP and Lexmark printers. ● Network troubleshooting at physical level – patching ports in correctly with patch leads into patch panels to ensure connectivity and troubleshooting to see whether the client has the correct IP address that has been reserved for the VLAN. ● Acquiring reservations for machines to go out to the correct VLAN once configured. ● Warranty replacement for printers and computer related faults under government common user agreements. ● Strict adherence to group policy and SLA’s with clients in the hospital working in a highly critical real time environment. Sept – Oct 2007
Telstra Wellington Street Perth, Broadband/Wireless Helpdesk Consultant Duties : Provide assistance in logging customer faults, role as a customer service consultant will be to provide exceptional customer service, assisting customers with a range of technical issues relating to their broadband service and solving these issues using language that the customer can easily understand, for the full range of Telstra’s broadband ADSL and wireless products. TCP/IP and network troubleshooting. Browser issues. Outlook settings. Windows XP / Vista Support. Mac OS/10.x support, Safari Support. th 28 September 2005 Information Technology Officer Level 1, Department of Agriculture & Food W.A. th to 13 July 2007 Duties : First point of contact support / helpdesk support for the Department’s computers throughout the state (Customer Service via phone). Remote support throughout the state using VNC. Active Directory preparation/migrations. Network troubleshooting. Assistance with clients troubleshooting hardware and software. Windows XP imaging / backup / installation. Escalation dependent on severity of risk based on ITIL foundations. Removal of redundant Windows 95 machines from the network. Virus reporting / removal / contingency planning. New Infrastructure rollout (Lenovo). Kyocera / Ricoh printer installations. Network infrastructure support (patch panels , cabling etc, wall ports, VLAN). 2000 2005 Various Roles in Hospitality and Customer Service. Positions: Pearl Farm Hand, Farm Hand, Kitchen Hand, Apprentice Chef. 1993 1996 Department of Minerals and Energy, WA Position: System Support Officer (Cadetship ) Duties: Provide technical support for Local Area Network, hardware and software Configure and install hardware and software Problem solving Maintaining documentation to organisational standards Providing technical documentation Assisting with the development of computer policies and standards Maintaining printers and networks.
Installation and maintenance of Windows 95 and NT Windows Work Stations Software Support for the Department’s inhouse application Tengraph for the display of mining tenement information. Hobbies / Interests
Computers, reading, martial arts, bike riding REFEREES Sam Oriti Computer Support Officer Catholic Education Office 10 Ruislip Street Leederville WA 6007 PO Box 198 Leederville WA 6903 Telephone: (08) 6380 5200 Fax: (08) 9381 3201 Email: oriti.sam@cathednet.wa.edu.au
Tony Moran Director, Information Services. DAFWA Address 3 BaronHay Court South Perth WA 6151 Postal Address Locked Bag 4 Bentley Delivery Centre WA 6983 Phone +61 8 9368 3238 Fax +61 8 9474 2405 Email tmoran@agric.wa.gov.au
Peter Hubach Manager, Information Services Desk. DAFWA Address 3 BaronHay Court South Perth WA 6151 Postal Address Locked Bag 4
Bentley Delivery Centre WA 6983 Phone +61 8 9368 3238
F ax +61 8 9474 2405 Email
phubach@agric.wa.gov.au