TABLE OF CONTENTS STRATEGY AND ANALYSIS
3
REPORT PROFILE
4
SCOPE AND COVERAGE OF THE REPORT
5
DALLANT AT A GLANCE
6
HISTORICAL BACKGROUND
8
RESULTS AND HIGHLIGHTED FIGURES 2012 10 FUTURE CHALLENGES
11
OUR MODEL OF SUSTAINABILITY
13
IDENTIFICATION OF OUR INTEREST GROUPS
14
GOVERNMENT, COMMITMENTS AND PARTICIPATION OF OUR INTEREST GROUPS 16 CODE OF ETHICS
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SOCIAL ACTION
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CONCEPTS: MATERIALITY, PRIORITY AND INTEREST GROUPS 21 AREAS OF ACTION: People 22 Operations 25 R&D 28 GLOSSARY, VALIDATIONS AND INDICATORS OF PERFORMANCE
CORPORATE SOCIAL RESPONSIBILITY REPORT 2012 DALLANT S.A.
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STRATEGY AND ANALYSIS Letter from the Executive President We are pleased to welcome you to our second Social Responsibility Report that gathers our approach to sustainable development and in which we collect and make public both our business model and our main areas of work. With the dissemination of this document, we reiterate our willingness to establish a periodic dialogue with the interest groups that we interact with, at the same time that we give an explanation of our activity, in an open and transparent manner. In 2012 we have continued to make progress down our path towards more sustainable growth, both in environmental and economic aspects and, above all, in those that affect people. As a demonstration of that commitment, we have agreed to the Global Compact, the United Nations initiative for Human Rights, Labour Regulations, the Environment and the Fight against Corruption. With the same goal, we are members of Sedex, an organisation that promotes responsible and ethical commercial relationships. In short, we are pleased to continue growing and learning through the incorporation of those systems that enable us to link and objectively report on our advances in the field of Social Responsibility. We are a medium-sized company with a corporate identity and an organisational culture in which all the people that form part of the business feel very proud. Our principles and values are the clear reflection of our actions and way of being. Throughout our history of more than 60 years, we have always encouraged establishing and maintaining stable and respectful relationships with people and the environment. We understand that this is the only way to cope with the challenges of the future and to ensure sustainable growth in the medium and long term. We are in the midst of a severe economic recession that together with a widespread crisis of values in society, make the pillars of state of well-being unstable. In this tough context, our firm determination to continue implementing good practices of business management in all areas of our activity makes even more sense, as they ensure the good health of our company, our suppliers and our clients. We believe that the small and medium-sized companies form a fundamental part of the economic and social sector, constituting a key structuring element of our society. Therefore, we must continue to be entrepreneurial and seek the best way to integrate the Corporate Social Responsibility policies within the management systems and daily operations. We are fully aware of the impact of our activity at all levels: social, economic and environmental. As a result, we feel obliged to continue to promote both individual and collective attitudes, actions and commitments that ensure long-term success and help to build a more humane society, both for the present generation, as well as those of the future.
Jaime PĂŠrez Costa Executive President
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This is Dallant S.A.’s second Corporate Social Responsibility Report. This report was carried out according to the criterion of Global Reporting Initiative (GRI).
REPORT PROFILE This report covers the period that spans between January 1st and December 31st of 2012. Our report has been carried out in accordance with version 3.1 of the G3 Guide for the elaboration of sustainability reports from the Global Reporting Initiative (GRI) organisation. This report has been completed with the criterion of a level C report. Mr. Alejandro PĂŠrez, Managing Director, certifies the veracity of the data presented in this report. The table of indicators can be found on p. 34 of this report. More information about GRI: www.globalreporting.org For more information about our report, you can visit us at http://www.dallant.com/en/company/corporate-social-responsability or contact: Joan Manel Torres, rsc@dallant.com
GRI is an online organisation that was a pioneer in developing the sustainability reporting system that is most widely used at the international level. Its main objectives include the incorporation of the dissemination of information about the environment, social services and governance.
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
“Sustainable Development: Action to meet the needs of the present without compromising the capacities of future generations to meet their own needs.” Harlem Bruntland Prime Minister of Norway, 1985
SCOPE AND COVERAGE OF THE REPORT The coverage of the report is Dallant S.A. in its entire area of action as well as what it confers to the company’s facilities. This memory has no limitations related to its scope. The techniques of data measurement and the basis for performing the calculations, included in the hypotheses and underlying techniques are those that form part of our standardised procedures. Our sources of information are those that are derived from our management system. At the same time, some specific instruments have been generated in order to be able to further elaborate this report. Dallant promises their interest groups external verification of the report on the matters that are specific to Dallant, according to the criterion established by the company Management. The frequency of the report is on an annual basis.
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DALLANT AT A GLANCE Dallant is an organisation that researches, develops, produces and markets flavourings and ingredients for the food industry. We distinguish ourselves by offering a personalised relationship and business-to-business solutions in the form of specific products tailored to each customer, from the perspective of thinking globally and acting locally. Our projects are custom-fitted for our clients. We are extremely proud to be able to participate in sustainable growth through employment and our products. Dallant’s social commitment started long before the birth of the concept of social responsibility. This is another case where the practice constructs the theory. Since the establishment of the company, the challenge of satisfying our clients has always been sought through the pairing of: job creation and efficiency. This pairing is more necessary than ever in these times of uncertainty.
EXPERIENCE AND SENSITIVITY
INNOVATION AND CREATIVITY
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
DEVELOPMENTS AND CUSTOMISED PRODUCTS
Head Office Sant Feliu de Llobregat Barcelona, Spain Our organisation has subsidiary businesses: SS MOLEVA SS CITRICOS DE MURCIA SS DALLANT MAGHREB SS DALLANT MIDDLE EAST SS DALLANT EURASIA SS DALLANT CARIBBEAN Our model of adaptive and multi-premise organisation offers specialised products and a service close to the territory where we operate. MEMBER OF:
Sedex
SCIENTIFIC AND TECHNOLOGICAL BACKGROUND
NATURAL AND HEALTHY INGREDIENTS
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HISTORICAL BACKGROUND
1950
1987 Creation of CĂtricos de Murcia S.A.
1950 Establishment of Especialidades Dallant in Barcelona
1996 Incorporation of Ingredients S.A. as a savoury foods business unit
1966 Start of commercial activities at the international level
1974 Development of microencapsulated flavours 1963 Inauguration of the Head Office in Sant Feliu de Llobregat
1997 Development of dairy bases for alcoholic drinks
1990 Creation of compounds for soft drinks
1991 Integration of Moleva S.A. juices and concentrates
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
1997 ISO 9001 Certification
2013
2000 Implementation in Maghreb
2011 International reach: 50% of the bussiness 2012 Implementation in Eurasia-Turkey
2007 Start of the new industrial investment plan
1999 Industrialisation of cream fillings for industrial bakeries
2009 Enhancing of the emulsion’s portfolio 2008 Implementation in Middle East
2012 FSSC:22000 Certification
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RESULTS AND HIGHLIGHTED FIGURES 2012 ECONOMY 2010 2011 2012 Sales Indebtedness Solvency Tech. / indust. investments Investments in R&D / sales
43 Milion 33.4 % 66.41 %
46 Milion 14 % 73 %
50 Milion 26.57 % 73.42 %
1.5 Milion
0.6 Milion
2.2 Milion
4.5 %
4.8 %
4.6 %
SALES
SOLVENCY 100%
50
75%
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
2012
73.42 %
50 M€
25%
73 %
2011
50% 66.41 %
2010
46 M€
40
43 M€
45
2010
2011
2012
ENVIRONMENT 2010 2011 2012 Energy Waste Water Energy savings Wastewater
15,969 GJ 619.49 kg 26,152 m3 UNAVAIL. 12,240 m3
PEOPLE
2010 2011 2012
Employees Stability Turnover Accidents Engagement
145.94 FTE 95.9 % 0.69 % 0.52 % 72 %
14,974 GJ 425.73 kg 24,856 m3 324.42 GJ 13,320 m3
15,053 GJ 328.52 kg 22,087 m3 110 GJ 11,957 m3
149.76 FTE 96 % 0.6 % 0.4 % -
152.13 FTE 96 % 1.3 % 0.1 % 89.9 %
WATER CONSUMPTION 30,000 m3
2,700 m3
RATE OF ENGAGEMENT* 100 %
2,781 m
3
2,719 m3
75 %
2010
2011
Agricultural well Water company
87.69 %
89.9 %
19,369 m3
2012
72 %
50 %
22,075 m3
10,000 m3
23,452 m3
20,000 m3
25 %
2010
2012
* The measurement of the level of engagement and commitment is biannual.
IS WATER THAT COMES FROM AN AGRICULTURAL WELL
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FUTURE CHALLENGES At Dallant we understand sustainable development as the key to ensuring the growth of our organisation and the environment in which our activity takes place. SUSTAINED AND SUSTAINABLE GROWTH Invoicing more and having economic benefits are incomplete objectives. We reject opportunistic approaches and speculators, in order to work with perseverance and prudence, with the purpose of sowing consciously and continuing to collect the fruit of our labour patiently. The search for shared benefits is the great strategic objective of the future.
INTERNATIONALISATION Our organisation is experiencing a moment of great change. We have reached 50% of international business, and therefore, it is important for our company to strengthen its global business dimension and to be able to efficiently respond to the context of complexity in which we are immersed. In order to continue growing, the research of new emerging markets and the search for new opportunities in mature markets is essential, as well as being able to extrapolate our success stories to similar markets.
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
OUR MODEL OF SUSTAINABILITY We are an industrial company that works with natural raw materials, therefore, with finite resources that must be efficiently managed. Taking care of the environment and maintaining an adequate comprehensive management system, are the basic pillars to ensure the future. In this way, our desire is to act and grow in a sustainable way that equally guarantees the social, economic and environmental aspects. This goal can only be achieved if we act responsibly so that we are capable of satisfying the expectations of our interest groups. Therefore, the involvement of the entire organisation is fundamental to transfer these goals to our environment.
Relevant aspects for Dallant
HIGH
Stable relationships with interest groups Corporate ethics Creating shared value People-work teams
MEDIUM
Transparency and credibility
LOW
Relevant aspects for interest groups
HIGH
Reduction of waste and water consumption
MEDIUM
LOW
Innovation in products, services and organisation Health and safety Corporate sustainability Engagement Energy efficiency
Development of talent
Integrated management systems Dialogue and collaboration with interest groups
Profitability
Donation and collaboration with non-profit organisations
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IDENTIFICATION OF OUR INTEREST GROUPS
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We understand that we live in a global world where we act locally. We share the idea that the planet and its resources are finite. We hope to be able to return what we do and who we are to our interest groups. Since our only mission makes sense thanks to our relationship with them.
OUR ECOSYSTEM: IMPACT ON DALLANT’S SUSTAINABILITY
Consumers | Clients | Employees Shareholders | Competitors Suppliers | Research Centres Universities | Educational Centres Public Administration | Auditors Unions Trade and Professional Associations Non-Profit Organisations
+
Critical interlocutor Potential interest
Low priority
Opinion Formers
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
INTEREST FOR DALLANT
Our main interest groups SHAREHOLDERS We have several instruments to dialogue with our shareholders: SS Quarterly Information about the economic evolution of the business SS Formal and informal meetings with the Executive President SS The sustainability report and good government will be a new privileged instrument of dialogue with our shareholders in the triple count of the following results: economic, environmental and social.
CLIENTS Our instruments of constant communication with our clients are: SS Personalised surveys about projects and innovation SS Client satisfaction survey SS Personalised visits SS Corporate Communication Newsletter SS Our website SS Formal and informal meetings at fairs and events
PEOPLE Communication with employees is developed in the framework of everyday life as well as with the following systematised instruments: SS Satisfaction surveys for employees SS Studies of Psychosocial Risks SS Collective negotiation SS Online magazine of internal communication SS Formal and informal interviews SS Focus-group SS Specific surveys about CSR GRI
OUR COLLABORATORS Environmental Interlocutors
Audits
Public Commitments
ALPIQ TEGA TRATESA
SGS SAI GLOBAL BUREAU VERITAS
SEDEX GLOBAL COMPACT
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GOVERNMENT, COMMITMENTS AND PARTICIPATION IN INTEREST GROUPS “Dallant’s good corporate government integrates the commitments in the area of sustainability in its business identity, as expressed in our Mission, Principles and Values.” Alejandro Pérez Arranz - Managing Director
MISSION The creation of innovative aromas and flavours that people can enjoy as part of a healthy diet, by building stable and lasting relationships with our partners.
PRINCIPLES: THE THREE PS OF DALLANT OUR PEOPLE TALENT AND RESILIENCE Our strength lies in the human team that makes up our organisation. Our personnel and organisational policies allow for the creation and attraction of new talent, as well as the creation of new spaces of shared satisfaction. OUR PROJECTS CO-CONSTRUCTED WITH OUR CLIENTS Respond to the way in which our teams address the projects, some challenges that are experienced with enthusiasm and delivery. The continual cooperation with the client favours maximum adaptation to the needs of the consumers OUR PRODUCTS WE CREATE TO SHARE SUCCESS STORIES We represent the essence of the clients’ products. The consistent motivation behind our R&D processes is to address the cultural, nutritional and functional needs of consumers.
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
The values that drive us, strengthen us as a group.
VALUES Our business culture is fed by strong values that help us to take on new challenges.
I L E A R N I N G T N H O I V C S A T I S F A C T I ON S T U I C O C N E S S
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CODE OF ETHICS
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Our Code assumes the commitment and ethical responsibility in the business management and the business activity assumed by Dallant, whether they be administrators or employees. Below are the main groups of our code of conduct. 1.
With respect to law, human rights and ethical values: Dallant assumes the responsibility to act in accordance with current legislation and internationally accepted ethical practices, and with total respect towards Human Rights and civil liberties at all times.
2.
Respect for people: Dallant rejects any demonstration of physical, psychological or moral harassment, or abuse of authority, as well as any other conduct that may generate an intimidating or offensive environment with respect to the people’s rights. In the same way, the employees will maintain due respect for all their colleagues both within and outside of the company, not tolerating libel or slander.
3.
Professional development and equal opportunities: Dallant promotes the professional and personal development since they support the creation of talent, thus ensuring equal opportunities for all its workers and not discriminating against any employee.
4.
Corruption and subornation: Dallant is declared contrary to influencing the willingness of people outside the company in order to gain some benefit through the use of unethical practices. Neither will it allow other individuals or entities to use such practices with their employees.
5.
Irregular payments and money laundering: Dallant’s management team and employees will not commit to or participate in any activity that involves money laundering or participation in illegal activities.
6.
Competition and antitrust: Management will know the anti-monopoly rules and powers of jurisdiction, refraining from any conduct that may violate any applicable laws.
7.
Accounting and internal control: Accounting will be diligent, transparent and rigorous.
8.
Treatment of information and knowledge: Dallant’s management team and employees must comply with the duties of discretion and silence, as well as keep information confidential and preserved. Additionally, in accordance with applicable Data Protection legislation, the workers must respect protected dad and not offer data that could violate the legislation.
9.
Communication: Dallant’s management team and employees shall ensure that the advertising and promotion is justified and truthful.
10. Quality: Dallant’s employees will ensure the safety and efficacy of the products manufactured by the company, as well as the parameters of production and the production quality.
SOCIAL ACTION Since the establishment of the company, the challenge of satisfying our clients has always been sought through the pairing of: job creation and efficiency. This pairing is more necessary than ever in these times of uncertainty. We have stable partnerships with different non-profit organisations. Our area of action is preferentially oriented towards children and young people in vulnerable situations. At the same time we cultivate stable partnerships with the territory where we operate.
COLLABORATION:
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CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
CONCEPTS: MATERIALITY, PRIORITY AND INTEREST GROUPS Currently we have three areas of sustainability: people, research, development and innovation and operations. Next, we will introduce each one of them.
PEOPLE The society of knowledge has highlighted the essential difference in organisations, the people. High technology is a common element in the leading organisations of the sector, and as a result, the people and their development define the differential elements among current organisations. If our products are the essential part of our clients’ projects; our teams are the key to ensuring the success of these projects.
OPERATIONS With the use of advanced and efficient techniques, we continuously optimise our productive processes and analytical methods, improving the performance of our products in our clients’ applications. Additionally, we work to simplify their processes, making them more efficient and more competitive. We have a full commitment to the rationalisation of our operations. We work to contribute our products to the market, based on three premises: SS That they are of quality. SS That they are safely manufactured. SS That they are the most environmentally efficient possible.
RESEARCH, DEVELOPMENT AND INNOVATION Motivated by the rapid evolution of the markets and our eagerness of continuous improvement, we focus our efforts on research and technological development of new applications and processes, as well as the organisational innovation, allowing us to contribute a differential value to our clients’ products. Our philosophy is based on the management of internal and external talent and action according to a system that is dynamic, permeable and open to the market and to the scientific community. This R&D activity is performed according to a management model based on projects that are approved and certified by accredited external entities and by the Ministry of Science and Innovation.
OUR INVESTMENTS TODAY ARE THE PILLARS OF OUR FUTURE
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AREAS OF ACTION PEOPLE We talk. We grow. Dallant needs people who are enthusiastic, optimistic and resilient, in order to grow together. We have found our formula for our sustainable growth:
EXCEPTIONAL COMPETITION + CONTINUOUS LEARNING + RESILIENCE = TALENT
II SATISFACTION AND COMMITMENT SURVEY
CASE
Our II Satisfaction and Commitment Survey of employees increased in participation by 13% (of those employees). This second edition incorporated the commitment dimension for the sake of being able to measure new parameters that promote a good workplace. 89.9% of employees are satisfied and committed to working at Dallant. This represents an increase of 17.9% with respect to 2010. 96.61% are proud to belong to Dallant. This reflects that only 3.38% of the people of the organisation don’t like their jobs. With regard to the policies of conciliation, 91% are satisfied with the hour’s bank that facilitates personal conciliation as well as aligning the working time with the clients’ necessities. It emphasises that 98% are satisfied with their working day and work timetable. Finally, the following two variables remain as fundamental areas of the motivation of employees: business ethics and employment stability.
89.9 % SATISFIED AND COMMITED EMPLOYEES
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
TALENT ACCOMODATION AND INTERNAL PROMOTION
CASE
During 2012 we continued with the policy of accommodating talent according to capabilities and organisational needs. In this sense, we achieved 96% internal coverage of the offered vacancies during the last fiscal year.
GENDER WAGE EQUALITY = WORK = WAGE
This has brought about the need to systematise organisational [re]design processes for the sake of cultivating the best aligned virtues according to our map of competencies. The results of this “crossing� of profiles and positions have helped to increase the collective intelligence of the organisation. These work dynamics nourish the versatility and flexibility of our structured teams in the comprehensive chain of development with our interest groups.
96 % VACANCIES COVERED INTERNALLY
LA11 SUPPORT PROGRAMS IN FINALISING THE PROFESSIONAL CAREER: There are planning actions for early retirement for those who hope to retire, as well as support for continuous training in order to continue the professional career. They take into account the people who may have physical difficulties at the end of their career in order to facilitate partial, flexible or other types of retirement.
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INDICATORS 2012 INDICATOR
DESCRIPTION
Employees Gender
VALUE 152.13 FTE
Male
72.30
Female
27.69
20-29 years
9.2
30-48 years
53.26
49-61 years
32.29
>62 years
5.25
Contract Type
Undefined
97.00
Workday typology
Full-time
98.60
Turnover rate
%
1.30
Absenteeism rate
%
2.73
Accident rate
%
0.10
Regular performance evaluation
%
100.00
Rate of participants in the training plan
%
97.00
Age
Rate of participants with > 10 h. per year Academic level
Rate of satisfaction and commitment to the employees
74.00 University Studies
40.00
> Secondary school
72.30
%
89.90
PIMEC AWARD FOR COMPANY VALUES Dallant received the Pimec Foundation award for Company Values. The judges emphasised the effort that Dallant demonstrates day after day with its policy of personnel, the determination put into the creation and stability of occupation through Training and Development plans, as well as the programs of Talent Management. Additionally, the great possibilities that Dallant facilitates to its employees were highly valued, like in the conciliation of work and family life, allowing for the combination of professional development with personal growth.
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
AREAS OF ACTION OPERATIONS “The consolidation of our actions demonstrates our commitment to operational excellence, the commitment to the environment, health and well-being of employees, as well as the territory in which we operate�
Jordi Rovira (Energy Efficiency)
Our network of operations is circumscribed by all of our management processes at our head office. The integration of services and rationalisation of operations are two constants in this field of work. We understand all of the supply chain, production and ancillary services of our products as operations. Our development policies of customised products are aligned with the strategies of industrial design. In this way we can be more flexible with the needs of our clients.
MANUFACTURING OF SAVOURY FOODS
CASE
The updating of the productive process of manufacturing of powder flavourings, carried out in 2012, is a clear example of the convergence of three factors; operational excellence, and the environmental and health commitment. It has shifted from a powder/liquidised mixed system with long production times that were not very ergonomic, to a process with a reduction of up to 75% of the production time, much safer and more ergonomic in terms of labour. The process has also improved as a whole: SS Economic perspective SS Safety perspective SS Environmental perspective
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OBTAINING FSSC22000 CERTIFICATION
CASE
In line with the mission and the corporate values, where the contribution to improving the health of the people is highlighted, in 2012 Dallant culminated the certification project in food safety FSSC22000, for the production and marketing of all of the flavours and ingredients in its portfolio. The FSSC 22000 standard (Food Safety System Certification) is a standard of global scope, recognised by the Global Food Safety Initiative (GFSI), which ensures the harmlessness, safety and suitability of food throughout the food chain. Therefore, it has a great impact on public health. Each day, thousands of consumers around the world enjoy food and drinks that contain ingredients from Dallant. The company, aware of the great responsibility that this implies, guarantees the maximum level of food safety and transparency at all times. Framed within an integrated policy on food safety and quality, as well as a result of the processes of continual improvement, obtaining the FSSC22000 Certification demonstrates the company’s complete commitment to food safety and the satisfaction of its clients. The certification process was completed successfully at the Dallant S.A. head office, as well as in the productive subsidiaries of Moleva S. A. and CĂtricos de Murcia S.A. Additionally, the implementation in Dallant Maghreb sarl is foreseen in the mediumterm.
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
SUPPLY OF 100% RENEWABLE ELECTRIC ENERGY
CASE
Since 2012, Dallant normalises the supply of electrical energy with suppliers that only provide 100% of energy from renewable sources. This need forms part of the interest in applying the eco-efficiency to Dallant and their intention to optimise the reduction of CO2 emissions, not subject to legal regulations by emission volume but rather by the assumed environmental commitment.
INDICATORS 2012 CODE
INDICATOR
EN3
Direct energy consumption broken down by primary sources (GJ)
GRI
Energy savings due to the conservation and improvements in efficiency (GJ)
GRI
EN5
2
2010
2011
2012
10/12%
Electric
6,886
6,846
7,323
6.34
Thermal
9,083
8,128
7,730
-14.90
72
68.75
110
52.78
Agricultural well
23,452
22,075
19,368
-17.41
Supply company
2,700
2,781
2,719
0.70
Total water collection by sources (M3)
GRI
EN21
Total discharges of waste water, according to its nature and destination (M3)
GRI
12,240
13,320
11,957
-2.31
EN22
Total weight of waste generated, according to the type and method of treatment (Tn)
GRI
619.49
425.73
398.52
-35.67
EN26
Rate of revalued products %
GRI
55.14 %
61.13 %
36.67 %
-18.47
EN8
1
TYPE
1
2
Data in absolute value. In relative value to the increase in the company’s activity the evolution is positive. Data in absolute value. In relative value to the increase in the company’s activity the evolution is positive.
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AREAS OF ACTION R&D “The real voyage of discovery consists not in seeking new ways but in having new eyes” Marcel Proust
Innovations do not emerge spontaneously with a stroke of genius, but rather they arise from the conscious, methodical and constant search for opportunities. It is therefore necessary for the culture of innovation to be an inherent part of the organisation and for multidisciplinary teams to be structured and interact properly. The innovative spirit and attitude are the key to conceiving and undertaking entrepreneurial projects both inside and outside of the organisation. The results of our research can be expressed in new product concepts, in the creation of new flavours and ingredients, as well as in the development of non-alcoholic and alcoholic drinks, sweet foods, savoury foods, snacks and dietary products, whose organoleptic characteristics are evaluated by panels. We therefore make applied science, whose benefits are transferred directly to the people through a simple sip or bite in each act of consumption.
OUR R&D STRATEGY AND, IN CONSEQUENCE, ALL OF OUR EFFORTS IN PRODUCT AND TECHNOLOGY INNOVATION REVOLVE AROUND THE FOLLOWING AREAS OF DEVELOPMENT:
NATURAL
HEALTH
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
SENSORY
EFFICIENCY
NATURAL Nature not only inspires us but it is also the main source where our creations come from, therefore we admire and respect it. We fully study its composition, in order to be able to offer the best of it to consumers through imaginative proposals that mainly come from fruit and vegetable raw materials. What is natural transcends the tendency dimension, becoming a sine qua non requirement in the majority of the projects. It is not a passing demand, but rather an example of the maturity and consciousness that consumers take and express in their desires.
HEALTH We are concerned about ensuring food safety throughout the value chain, while promoting good eating habits and offering nutritionally balanced food to the people. For us, it is an obligation to contribute to a good quality of life and prevent health problems. As a result, our research and technical teams, together with external collaborators, are fully working the concepts of nutrition and functionality, studying the active components of the food and the best way to incorporate them into a wide variety of foods and beverages, thus giving response to the consumers’ growing concern on health issues.
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SENSORY The consumer wants to live experiences and establish emotional connections each time they eat or drink. Favouring these unique sensations through smell and taste is the key to the success of our projects. The sensory creation is a mix of inspiration, talent and ingenuity with scientific rigour, experience and a broad knowledge of the raw materials and aromatic substances. These factors, together with the sensitivity to the diversity of tastes, cultures and culinary traditions of each market, allow each consumer to enjoy eating and drinking to the maximum.
EFFICIENCY The rational use of raw materials and energy, together with the continual development and the permanent optimisation of processes, technologies and methods of analysis, allows us to develop products with expectations of long-term growth. Additionally, we improve the performance of our creations in our clients’ applications, with whom we work to simplify their processes, making them safer, more efficient and more competitive. We are committed to the society in which we live and work in order to take care of our environment.
TECHNOLOGICAL INNOVATION IN NEW ESSENTIAL OILS
CASE
At Dallant, we achieve the maximum potential of the organoleptic Mediterranean citruses through the use of the most advanced technology, complying with the highest levels of demand in terms of energy efficiency, cost and sustainability. Additionally, we seek product optimisation in order to improve their performance in our clients’ processes. Pursuing this goal, we have developed our own technology for obtaining new concentrated essential oils, as expressed in the concession of a new patent. This innovation consists of the design and development of a physical procedure that uses an innocuous refrigerant gas as an extractor agent, avoiding the distillation of the essential oil and the organic solvents and their consistent subsequent processes to eliminate them. The result of this new productive system is obtaining the most
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
volatile fractions of the essential oils and the concentration of the most oxygenated ones, which finally results in an essential oil with an enriched and more complete aromatic profile. The procedure is fully respectful of the oil and the environment, obtaining a natural product, coming entirely from the fruit.
INDICATORS 2012 INDICATOR
DESCRIPTION
R&D investment
2.31 Milion €
INVESTMENT IN R&D 4.5%
4.6% on sales
24.7% of personnel in R&D
Rate of innovation
28.2% new products sales* vs total sales
Ratio of approved improvement proposals
1.5 M€
1 M€
27.4% Margin of contribution of new products* vs total products margin of contribution 96%
2010
2,309,669 €
Dedication to R&D
2,232,697 €
2 M€
71% vs. Total R&D
Rate of added value
4.6%
1.6 Milion €
1,936,925 €
R&D certification
4.8%
2.5 M€
2011
2012
RATE OF INNOVATION
SS * new product: age < 5 years 30%
2010
2011
28.23%
20%
26.69%
25%
26.5%
PR1 Phases of the life cycle of products and services that assess their improvement when applicable, the impacts they have on the clients’ health and safety, and the percentage of product categories and significant services subject to such assessment procedures:
%*
INDICATOR
YES NO
Concept development of the product
x
100%
R&D
x
100%
Certification
x
100%
Manufacturing and production
x
100%
Marketing and promotion
x
100%
Storage. distribution and supply
x
100%
Use and service
x
100%
Disposal, reuse or recycling
x
100%
2012
* % Subject to such assessment procedures
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“Favouring unique sensations through smell and taste is the key to the success of our projects”
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
GLOSSARY, VALIDATIONS AND PERFORMANCE INDICATORS GLOSSARY SS GLOBAL COMPACT: The United Nations Global Compact is an international initiative that promotes implementing 10 universally accepted principles in the areas of Human Rights, Labour Standards, Environment and the Fight against Corruption in companies’ business activities and strategies. SS GRI. Global Reporting Initiative: It is an organisation whose purpose is to encourage the elaboration of sustainability reports in all types of organisations. GRI produces a complete framework for the elaboration of Sustainability Reports, that is most widely used around the world. SS INTEREST GROUPS: All of those groups that are directly or indirectly affected by the development of business activity, and therefore, also have the ability to directly or indirectly affect the development of such activity. SS
FSSC 22000: Food Safety System Certification. A standard to ensure food safety in the manufacturing of food
products. SS
ISO 9001: It is the basis of the quality management system since it is an international standard that focuses
on all of the elements of management that a company must have in order to have an effective system that allows it to manage and improve the quality of its products or services. SS KPI: Key Performance Indicators measure the level of the performance of a process, focusing on the “how” and indicating the performance of the process, so that a fixed goal can be achieved. SS MATERIALITY: Those aspects and indicators that reflect the impacts that are socially, environmentally and economically significant to the organisation or to those who could exert a substantial influence on the evaluations and decisions of interest groups SS SEDEX: Sedex is a non-profit organisation whose objective is to enable improvements in responsible business practices and supply chains ethics around the world.
VALIDATIONS REGIONS
EMEA
FOOD SAFETY FSSC 22000
HALAL
KOSHER
SEDEX REGISTRATION
COUNTRY
LOCALISATION
QUALITY ISO 9001
Spain
Barcelona
X
X
OG
X
X
Spain
Lleida
X
X
OG
X
OG
Spain
Murcia
X
X
OG
X
X
Morocco
Casablanca
X
OG
OG: ONGOING 31/12/2012
[Erratum: The data reported in the CSR Report in 2011 from investment in R & D over sales were not correct, these being 4.8%.]
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PERFORMANCE INDICATORS
34
INDICATOR
DESCRIPTION OF THE INDICATOR
Type
Page
EC-1
Direct economic value, generated and distributed
GRI
p.10
DAL-E1
Rate of financial solvency
DAL
p.10
DAL-E2
Rate of Indebtedness
DAL
p.10
DAL-I1
Rate of the innovation of new products
DAL
p.31
DAL-I2
R&D investment
DAL
p.31
DAL-I3
R&D certification
DAL
p.31
DAL-I4
Dedication to R&D
DAL
p.31
DAL-I5
Rate of added value
DAL
p.31
DAL-I6
Rate of the success of new products
DAL
p.31
EN3
Direct energy consumption broken down by primary sources
GRI
p.27
EN5
Energy savings due to conservation and improvements in efficiency
GRI
p.27
EN8
Total water collection by sources
GRI
p.27
EN21
Total discharges of waste water, according to its nature and destination
GRI
p.27
EN22
Total weight of waste generated, according to the type and method of treatment
GRI
p.27
EN26
Rate of revalued products
GRI
p.27
PR1
Impact on health derived from the phases of the life cycle of products and services
GRI
p.31
LA1
Breakdown of the group of workers by type of employment and contract
GRI
p.24
LA2
Total number of employees and average employee turnover, broken down into groups of age, sex and region
GRI
p.24
LA7
Rates of absenteeism, occupational diseases, lost days and number of work-related fatalities by region
GRI
p.24
LA11
Programs of skill management and continuous training that promote the employability of workers
GRI
p.24
LA12
Percentage of employees that receive regular performance and professional development evaluations
GRI
p.24
DAL-P1
Rate of employee satisfaction
DAL
p.24
DAL-P2
Ratio of approved improvement proposals
DAL
p24
DAL-P3
Rate of participants in the training and development plan
DAL
p.24
DAL-P4
Rate of stability
DAL
p.24
DAL-P5
Rate of employees with an academic level superior to secondary school studies
DAL
p.24
GRI Indicator DAL Dallant Indicator
CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.
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CORPORATE SOCIAL RESPONSIBILITY REPORT DALLANT S.A.