COMPanion: F r e q u e n t l y A s k e d Q u e s t i o n s From non-registered Representatives What is COMPanion? COMPanion is an internet-based customer order management tool that allows you to keep track of all Customer information in your Avon business.
What are the main benefits of COMPanion? - C OMPanion keeps a record of all your Customer information (what each Customer ordered, personal information including birthdays, favourite products, spending habits, etc.) It’s your own personal internet database of Customer information. - COMPanion is directly linked to the Avon global internet site, which means that it consolidates all of your Customer orders right into the online Purchase Order at the press of a button! No more manual input of each Customer’s order into your Purchase Order! COMPanion does it for you so that you can spend less time on paperwork and more time on building your business! - Once your order is processed, COMPanion will advise you if products are unavailable and will let you know who is affected. Then you have the option to have the product removed from your Customer’s order. At the press of a button, COMPanion will handle the adjustment and re-calculate your Customer’s order!
How do I register? Registration is easy. Simply click on “register here”. Once you have agreed to the terms and conditions of use, follow the on-screen instructions and you’re ready to start managing your Avon business online!
How much does COMPanion cost COMPainion is free! This invaluable customer management program has a value of $69.95. We believe that by absorbing the cost for Representatives nationwide, we are investing in your success by providing you with this business tool.
How will I be supported if I have questions? COMPanion is user-friendly with step-by-step instructions when you register. There’s a Frequently Asked Questions section that answers common concerns, as well as a training manual available to users online. Plus, there’s technical support at Avon available 5 days a week. Customer Care agents have been trained to manage all COMPanion calls, e-mails and technical support. Because COMPanion is internet-based, there’s no chance of losing information should your computer crash or you experience a system failure.
Is my Customer information secure? Absolutely. We take all of the necessary measures to ensure the security of your personal information on our server.
From registered Representatives Why was my order saved as a pending “ship immediate” order when it was a regular order? This occurs if you have already saved an order on the Representative site before downloading your Companion order to an online order. It is important to remember that orders being downloaded from COMPanion will not merge with a pending order on the Representative site. Therefore, it is necessary to add refunds, exchanges, cyber specials, etc. after you have downloaded your COMPanion order and then “send”.
My customers receive free products with their orders. How can I include them on my customer invoice? There are two ways you can do this: 1. Type the name of the free product on your invoice message. For example, "free tote bag included in this order." 2. Add the free product to your inventory with no charge then order it from your inventory.
When products are offered at “buy one get one free” how do I change that on my Customer order? Price adjustments are done at the time of billing only. For this reason, it is necessary to manually change the price. To do so, enter the first line number at regular price with a quantity of one. Then enter the line number again by using the “add product” button, then “enter”. Delete the current price in the “each” box and enter the discount price. It is then necessary to “calculate”, “add to order” and “save”.