ISS publishes white paper on AI and the future of facility services

Global facility services provider ISS has published a white paper exploring the transformative potential of Artificial Intelligence (AI) in facility services - ‘Rising Above the Noise: What Artificial Intelligence Means for the Built Office Environment’.

Authored with distinguished AI scientist Inma Martinez, the white paper provides actionable insights for deploying AI in the built office environment; elevating human potential and reshaping the future of workplaces.

Intersection

Exploring the dynamic intersection of human ingenuity and emerging technologies. The paper examines key components of a workplace, including:

• Energy

• Building sustainability

• Workplace experience

• Talent attraction & retention

• Information security.

Each chapter culminates in key takeaways, offering a strategic roadmap for intertwining AI with core operations.

Commenting on the transformational role AI will play in the built environment, Inma Martinez explained: “The built office environment is about to enter an exponential era of AI-driven products and services that will transform how we address the challenges ahead. This includes in sustainability and energy management; designing responsive, adaptable and scalable integrated services, and - perhaps most critically - in enabling a decentralised data architecture that allows for further optimisations”.

Harmonise

Martinez was a participant at the UK’s recent AI Safety Summit, hosted at Bletchley Park. Her credentials include groundbreaking work with Cambridge University and Trinity College Dublin, where she pioneered the first real-time AI recommendation system for the mobile internet.

Leanne Lynch, CIO of ISS UK & Ireland added, “This exploration of AI aligns with our ambition to harmonise human ingenuity with technological advancements, especially within sectors like food and energy. It’s an exciting journey that promises enhanced operational` efficacy and a greater impact on the communities and clients we serve.”

To access the white paper visit: www.uk.issworld.com/ai

Sales of cleaning robots grow

Sales of robots for professional cleaning applications grew by eight per cent in 2022, according to the International Federation of Robotics.

This equated to almost 6,900 units being sold, with most of them dedicated to floor cleaning. And almost 4.9 million household cleaning and vacuuming robots were sold in the domestic market.

Robot sales were also up in the hospitality and agricultural sectors as companies struggling with staff shortages continued to turn to automation.

“The service robot industry is developing at a fast pace,” said IFR president Marina Bill. “A shortage of skilled workers and a lack of staff applying for service jobs are both boosting demand.”

The total number of service robots sold for professional use in 2022 rose 48 per cent to 158,000 units.

• La société mondiale de services d’installation ISS a publié un livre blanc consacré aux perspectives de l’intelligence artificielle dans les domaines de son métier.

• Les ventes de robots pour le nettoyage professionnel ont augmenté de 8 pour cent en 2022, annonce la Fédération robotique internationale.

Events

March 13-14 2024

Manchester Cleaning Show

Manchester, UK cleaningshow.co.uk/manchester

March 26-29 2024

China Clean Expo

Shanghai, China www.chinacleanexpo.com

May 14-17 2024

Interclean Amserdam

Amsterdam, Netherlands www.intercleanshow.com

October 3 2024

EuropeanCleaning&HygieneAwards

Lisbon, Portugal www.echawards.com

November 18-21 2024

ISSA North America

Las Vegas, USA www.issa.com

December 11-13 2024

Interclean China

Shanghai, China www.intercleanshow.com/china

March 18-20 2025

The Cleaning Show

London, UK cleaningshow.co.uk

May 27-29 2025

ISSA Pulire Milan, Italy www.issapulire.com

September 23-26 2025

CMS Berlin

Berlin, Germany www.cms-berlin.de

November 10-13 2025

ISSA North America

Chicago, USA www.issa.com

October 19-22 2026

ISSA North America Las Vegas, USA www.issa.com

To have your event included in the Events section, contact ECJ via email at: michelle@europeancleaningjournal.com

• Das globale Facility-Management-Unternehmen ISS hat ein Whitepaper veröffentlicht, in dem das transformative Potenzial künstlicher Intelligenz (KI) im Facility Management untersucht wird.

• Der Verkauf von Robotern für professionelle Reinigungsanwendungen stieg 2022 nach Angaben der International Federation of Robotics um acht Prozent.

• L’ISS, azienda globale di servizi per le strutture, ha pubblicato un libro bianco che approfondisce il potenziale di trasformazione dell’intelligenza artificiale (AI) nei servizi per le strutture.

• Secondo la Federazione Internazionale di Robotica, le vendite di robot per applicazioni di pulizia professionale sono cresciute dell’8% nel 2022.