QUALITY FOR HUMANS Management is different from engineering or medical science because any of the material natures is law bound and can be formally known and taught. Knowledge of nature of steel and laws of mechanics make one become engineer. But how much do we know about nature of the human? How can management be a formal and reliable tool to work with, when human nature is undefined? What is a proof that management can indeed work and is universally applied? Human nature is a continuum between evil and divine. Evil means human nature that, in its free state, cannot be trusted. Getting work done by the people who we cannot trust is a ticklish issue. Management with ‘man as evil’ principle considered design of controls as the only means of assurance. By this reason, complexities of management and of products kept rising, and cost (pain, effort and conflicts) could never come down. This high cost assurance, using high effort in control of processes is unsustainable and prone to fail. Meaning of quality, limited to product satisfies the only goal of beauty and pleasure. It may or may not transform human nature from evil to divine. As a result, some product or choices of work can make human nature more protective, unnatural and insecure. Fear, greed, secrecy, and comparison act as raw materials to this product centric defense, unequal success, and ‘high cost assurance’. Can this direction of thoughts of management be reversed? Yes, it can. This is no secret how great philosophers and leaders find the quality in happiness, much quick, equal, natural (effortless), and by not following the said traditional path of management. Such a management can transform human nature, and any work or product or goals set forth serve as a means to it. Choices of work, personality or any goals are byproducts of human nature and it keeps changing. Product or technology or any other object gets deteriorated by the same laws that make it or requirement gets changed, and
1|Happiness Engineering 1.0
therefore it requires continuous control to retain its shape, character and relevance. But human is a re-source and, in its independent state, it develops on its own, effortlessly. ‘Higher control giving higher assurance’ is true for materials and products but for humans the law acts just the reverse. Introspection or selfrealization is instant proof of this truth. The Bhagwat Giita says … self-realization does not come by what one knows intellectually but what one becomes as a result of that knowledge. Transformation is an instant effect of self-knowledge. [1] Knowledge + Communication [2] Transformation + Distribution [3] Realization + Enlightenment Thoughts become knowledge. Knowledge makes us free of worries, and we finally realize Happiness by truth. This is very similar to electricity power generation [1], transformation [2] and uses [3]. 1. First, it collects stray and violent energy from anywhere and makes it an organized force by turbine. The electricity or knowledge is highly potent but not violent. The disorder is brought into order in the form of electricity. This is also the aim of developing knowledge. 2. Knowledge is a power (in acts of change, transformation). It can be harmful unless its voltage is made appropriate for different requirement of users. Delivery of knowledge is, by humanly love and discipline. The users must find it easy to relate the concepts in their situation of work, and practice it with awareness and faith. Idea of transformer used in electricity distribution applies to knowledge, and its ability to grow, in step by step, for users’ need and expectation. 3. Third is the 'enlightenment'. This is actual use of knowledge in work, behavior and developing the intellectual capacity. Knowledge, like road, ends at Happiness or Truth (… destination of all knowledge).
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