... helping people overcome life’s challenges
LAKEVIEW CENTER, INC. 2015 Community Benefit Report
There is no exercise better for the heart than reaching down and lifting people up. – John Holmes, author
Chairman’s Message Delivering more — compassion, expertise, resources, services — is how we help people overcome life’s challenges to live meaningful lives. If you’re meeting us for the first time through this annual report, or if you already help to support our Mission, we are glad to be connected. We want you to know that we strive to be nurturers of hope, healing and recovery. Whether we reunite a child with his family, find a job for someone with a disability or help a person find the path to recovery, we strategically plan our efforts to ensure we stay ahead of the needs of our community. Jarl “J.T.” Young Chairman of the Board of Directors Lakeview Center, Inc.
In the following pages you will learn how we have contributed to local social service needs through education, relationships and ownership. From our website you will see that we provide wrap around services when and where our clients need them. We have a team of approximately 3,000 dedicated people who share their talents and skillsets for the good of some of our most fragile clients. We helped more than 38,000 people last year and our commitment is strengthened by the positive results we see in their lives. Moving forward we aim to continue improving the quality and diversity of services we provide to meet the evolving needs of our customers. We promise to be good stewards, to listen and learn, and to always be grateful to our supporters. Sincerely,
Jarl “J.T.” Young Chairman of the Board of Directors Lakeview Center, Inc.
Our Mission The Mission of Lakeview Center is Helping People Overcome Life’s Challenges.
Our Values Vision The ability and willingness to look forward to the future and make decisions necessary to accomplish important goals.
Integrity Maintaining the highest standards of behavior. Encompasses honesty, ethics, and doing the right things for the right reasons.
Superior Service Committed to providing excellent service and compassionate care.
Innovation Capable of extraordinary creativity and willing to explore new approaches to improving the quality of life for all persons.
Teamwork An abiding respect for others and a sustaining commitment to work together.
Stewardship Dedicated to responsible stewardship of Lakeview Center’s assets and financial resources and to community service.
Our Vision The Vision of Lakeview Center is to be the best health system in America.
Get to know us. Lakeview Center, Inc. started in 1954. It was known as the Escambia County Child Guidance Clinic back then and was founded with a donation from the Junior Women’s Club. A 27-member volunteer board of directors governed the clinic. Four years later, the word “Child� was dropped from the clinic name and the center began serving adults too. In 1963 the Community Mental Health Act passed and federal funding became available for building and staffing mental health centers across the nation. Our small Pensacola clinic soon began planning with local hospitals, advocacy groups and state agencies to open a comprehensive community mental health center. We built a three-building facility in 1968 using federal grants, local matching funds and land donated by Baptist Hospital. In January of 1969, the clinic name changed to the Community Mental Health Center of Escambia County. During the 1970s new needs were identified and funding became available to assist our community with more services such as: alcohol treatment and rehabilitation services, learning disabilities, drug abuse treatment, 24-hour telephone crisis counseling, halfway homes for people who had been in state psychiatric hospitals, specialized programs for adolescents, and a rape crisis center. In 1982 the Community Mental Health Center of Escambia County was renamed Lakeview Center to reduce the stigma that often comes with mental health and to reflect the diverse services we provide. Since that time, we have grown our list of programs, services and locations. You can read more about the exciting growth at Lakeview Center on our history timeline at eLakeviewCenter.org>History.
Learn how we serve‌ Behavioral Health Services Our Behavioral Health division offers nearly 60 programs and services for children and adults with mental health issues, drug and alcohol dependencies, and developmental disabilities. Services range from telephone crisis lines to residential treatment. We also provide outpatient psychiatry, inpatient hospitalization, counseling, day treatment and round-the-clock services to help provide treatment and services in homes where clients generally feel most comfortable. We use a Trauma-Informed Care approach, because we know that about 90 percent of people who seek mental health treatment and services have experienced a significant trauma. We also share our knowledge with local law enforcement to help them understand what to look for and how to act when confronted by a person who needs behavioral health help. We’ve helped train more than 600 law enforcement personnel in the Gulf Coast area and continue to train more. When crises occur in our community, we work with media to help inform the public how they might cope with the issues. Our dedicated experts share kind words and recommendations for keeping our community safe and healthy. Our teams also host and participate in events throughout the year to garner support and understanding from local residents about the importance of mental health. Community collaboration is key to helping people overcome life’s challenges. On the following page, read what one client has to say about receiving treatment at The Friary.
25,101 people served in 2015 68% Mental Health 26% Substance Abuse 6% Other
Karen was nose-deep in an addiction, and didn’t know how, but she found the strength to say, “I can’t do this anymore.” She reached out to a friend who went to The Friary and asked her for information about the program. She made several appointments before her mom drove her to The Friary, Karen crying the whole way there. “I made amazing friends, started laughing again and making other people laugh. It helped shape my identity. I thought, I’m funny … without four drinks in me? Who knew!” The Friary staff never gave up on her, and she found the grounds to be a gorgeous place to heal. She likened it to a spa by the water. Her preconceived ideas about white walls and bars on the windows quickly vanished. She loved the comfortable rooms, and she appreciated how the staff went out of their way to make sure all the clients were happy, safe and feeling OK. “They really listened, and I wasn’t looked down on. The Friary gave me hope,” Karen said. Today, Karen is a doctor’s assistant. “I just bought a brand new car. I’m in a healthy, thriving relationship. I have excellent friends, and I have the trust of my family. Two years ago, I wouldn’t be where I am today if The Friary wasn’t there to help pick me up,” she said. “The Friary is a place of hope and friendship and recovery. I am forever grateful for my experience with them.”
— Karen (real name withheld to protect the privacy of the client)
Lakeview Center plays a vital role in the success of the Escambia County’s Mental Health Court. Together, our goal is to improve the safety of our community through reduced recidivism. Judge Jennifer “J.J.” Frydrychowicz, Escambia County Court (Div IV)
Global Connections to Employment (GCE) Lakeview Center established a vocational services division in 1986 named GCE (Gulf Coast Enterprises). The division grew rapidly and today provides services around the nation. To keep pace with growth, GCE reorganized as Global Connections to Employment an affiliate instead of a division of Lakeview Center in 2016. Our GCE team is excited to extend valuable services to an even broader area. What’s unique about GCE is that we serve both customers and employees. At GCE we help remove employment barriers for people with disabilities by hiring, training and supervising them. We employ them by securing service contracts which open doors to opportunity and growth providing more than just jobs, but careers. More than 80 percent of persons with disabilities are unemployed despite their valuable skillsets and desires to work. We realize they have overcome significant challenges created by their disabilities, and we want to be more than just a place of employment for them, but a place where they can thrive. We work with injured military service members who need jobs and are ready and willing to apply valuable skillsets. Thanks to our efforts, many of our country’s wounded heroes now work in IT jobs. That makes our work very rewarding. Our commitment to excellence is driven by the thousands of people with disabilities whom we’ve connected to meaningful jobs. Currently we employ approximately 500 Gulf Coast community members with disabilities at 28 sites in the three-county area. In the state of Florida, we employ 860 Floridians, 634 of whom are persons with a disability. The year 2016 marks our 30-year anniversary and the celebration of our award-winning organization. Today, we provide valuable services in 14 states and the District of Columbia. We are the largest employer of people with disabilities in Northwest Florida. On the following page, read about our 2016 Employee of the Year to see first-hand what a meaningful job can do for someone with a disability.
2,113 people employed in 2015 48% Food 41% Custodial 8% Information Technology 3% Other
Sebastian is a husband, dad, IT worker, dog lover, student, volunteer and a U.S. Marine recipient of the Purple Heart, given to him in 2007 for service in Iraq. On his third deployment he experienced a traumatic brain injury and thereafter, PTSD. Initially, he suffered memory loss and had to relearn a lot of basic functions like spelling. He had to work extra hard to comprehend information and also had trouble sleeping. Not only did he sustain injuries in Iraq, but he also lost his best friend while serving there. His PTSD companion dog, Dozer, has helped him through much of that. “It’s been a long and arduous journey, but in spite of it all, I’m working full-time, earning a college degree in business, spending time with my family, and I volunteer on programs that can help my fellow veterans,” said Sebastian. “I worked at it until I achieved an IT certificate and job, and now I work for GCE’s Enterprise Information Technology Services (EITS) contract as a quality assurance professional.” The training programs that Sebastian works on can help a lot of other veterans. “I have great respect for all of them, said Sebastian. “I know that good training and employment programs can help people who are already trying really hard. Sometimes they want to give up, but I just step in and give them that extra boost. I have aspirations too. Who knows, I may work on Capitol Hill one day as a veterans’ representative, lobbyist or congressman. Thanks to GCE, the sky is the limit.”
— Sebastian P. 2015 GCE Employee of the Year 2015 SourceAmerica William M. Usdane National Award recipient
GCE allows us to utilize an important resource in the community. Not only do they provide a good service for the City of Gulf Breeze, they also employ citizens with disabilities and train them too. It’s a win-win that contributes to the local economy. I have been in the rehabilitation and recreation field all my life. GCE’s Mission has my heart and I appreciate doing business with them. Ron Pulley, Parks and Recreation Director, City of Gulf Breeze
FamiliesFirst Network (FFN) The goal of FamiliesFirst Network (FFN) is to keep
Childhood Court Teams (ECCTs) receive trauma-informed
children safe and whenever possible keep families
care (TIC) training to help ensure the overall well-being of
together. The primary goal of our child protective
children up to age 3 who have been removed from their
services division is to ensure the stability, safety
homes due to maltreatment. This training is funded by
and well-being of abused, neglected or abandoned
a grant from the Florida Institute for Child Welfare and
children in Escambia, Santa Rosa, Okaloosa and Walton
includes:
counties. We do so through a contract with the Florida
• Effects of trauma in children
Department of Children and Families (DCF) to provide or manage services such as adoption, foster and protective child services.
• How to engage parents who have their own trauma history • Vicarious trauma (contributing to burnout) for workers
All referrals for FFN services are processed through the
serving individuals with trauma histories.
Florida Abuse Hotline at 800.962.2873 (800.96ABUSE). The process then migrates to an investigator who
FFN exhausts all options to provide training that helps
assesses the need for removal or a recovery care
families reunify. When a court judge decides that the family
program. In 2014 we noticed that the number of
is ready for reunification, we coordinate the safe return of
removals swelled by approximately 45 percent. FFN and
the child to his or her family home. If a judge determines to
DCF worked together to launch the Increasing Safety
the contrary, we will seek a loving, caring adoptive or
and Family Engagement (ISAFE) project to examine
foster home.
the process and implement improvements. The result of ISAFE has not only been a reduction in the number of removals while ensuring safety, but it also has prevented traumatization for children by unnecessarily breaking familial bonds when the parents are meeting the criteria of their recovery plans.
We also have a Young Adult Services program for teens who turn 18 while in foster care to help prepare them for life on their own while obtaining their education. We can provide referrals to an array of community and contracted services. FFN case management offices are located throughout the Gulf Coast area.
In cases when a court judge determines that a child cannot safely remain with his or her family, FFN tries to place the child with a relative. While we have some wonderful foster families, we try to resort to licensed foster care only as a last resort. Additionally, our Early
On the following page, read one story about a local couple who fosters and also adopted a teenager right before her 18th birthday. They have made it their mission to help our kids by providing a loving home.
11,289 people served in 2015 36% Escambia 17% Santa Rosa 30% Okaloosa 15% Walton 2% Other
The Koehlers began fostering children in 2014 when they discovered that they couldn’t have children of their own. They’ve fostered several ages, but were especially drawn to one teen named Mary. They met during a group home event sponsored by their church. The three bonded instantly, but when the couple learned that Mary would “age out” when she turned 18, they took action to adopt her. Foster teens live in a heightened sense of stress. Many of them move around a lot and don’t grow up with the supports needed for a successful future. When they age out, many of them are on their own to manage the complexities of life: college, dating, driving and managing money to name a few. A good foster home can help them prepare for future independence. “Some foster kids are not emotionally as ’old’ as others because they didn’t learn basic life skills along the way like you and I,” said Katherine. “Some get behind in school because they are moved around. When education isn’t stable children don’t get that solid foundation needed to lead their best lives.” She should know. She’s a teacher. “A few years ago we had no idea this world existed,” said Katherine. “Today, we just want to win the lottery so we can take all of them! When you see the look on a kid’s face who decorated a Christmas tree for the first time and she’s almost 18, it will hit you that foster care isn’t about me. It isn’t about me at all.”
— The Koehlers Our mission is accomplished by working in partnership with leaders and organizations like Shawn Salamida and FamiliesFirst Network. We developed a program to minimize the trauma children face when they are removed from their homes. The ISAFE project (Increasing Safety and Family Engagement) is a collaboration that focuses on supporting our most critical decisions while providing our families with the necessary services and resources to recover. Kellie Sweat Darnell, Department of Children & Families, Northwest Regional Managing Director
OPERATING REVENUE BY DIVISION (IN MILLIONS) Behavioral Health, $47.7
19.1%
Child Protective Services, $43.2
17.3%
Vocational Services, $134.7
54%
Managed Care, $23.9
9.6%
OPERATING EXPENSE Community Contracts
28.5%
Salaries and Fringe Benefits
48.6%
Other
15.9% Subsidy Payments
7%
Understand how you can help. Your support is valuable to Lakeview Center and our Mission of helping people overcome life’s challenges. Here are three ways you can make a difference:
1
Learn more about our programs and services. Go online to eLakeviewCenter.org.
2
Advocate by sharing the information in this report with your family and friends.
3
Donate by sending a check to the Baptist Health Care Foundation, 1717 North E Street, Pensacola, FL, 32501. Be sure to note that the money is for Lakeview Center.
Meet our Board of Directors Jarl T. “J.T.” Young – Chairman Rev. Dr. Hugh Hamilton, III – Vice Chair Charles Beall, Jr. – Secretary Vince Currie – Treasurer Michael Bodenhausen
Dale Jordan
David Bear
David Mayo, Jr.
Fred Donovan, Jr.
Ruth McKinon
Kevin Hoffman, Ph.D.
Stephanie M. Powell
Lisa Ihns
David Stafford Mollye Barrows Vigodsky
Meet our Executive Leaders Gary L. Bembry
Shawn Salamida, M.A.
Sr. Vice President, Baptist Health Care President/Chief Executive Officer Lakeview Center
President, FamiliesFirst Network Vice President, Lakeview Center
Allison Hill, CPA
Vice President/Chief Financial Officer Lakeview Center
Vice President/Chief Operating Officer Lakeview Center
Rich Gilmartin, CVE President, Global Connections to Employment Vice President, Lakeview Center
Dennis Goodspeed, M.A. President, Lakeview Behavioral Health Vice President, Lakeview Center
Xan Smith
Sandy Whitaker, SPHR Vice President/Corporate Development Officer Lakeview Center
Tra Williams, CFE Chief Operating Officer Lakeview Associated Enterprises Vice President, Lakeview Center
Compassion is passion at its positive best. –Tasneem Hameed, poet and humorist
Lakeview Center has been awarded the highest level of accreditation by CARF International for Assertive Community Treatment; Assessment and Referral; Case Management/Services Coordination: Mental Health; Community Housing; Community Integration; Court Treatment; Crisis Stabilization; Day Treatment; Detoxification; Diversion; Intensive Outpatient Treatment; Outpatient Treatment; Partial Hospitalization; Residential Treatment; Adoption; Foster Family and Kinship Care; Support and Facilitation; Specialized or Treatment Foster Care; Community Transition; Case Management/Services Coordination; Community Employment Services; Comprehensive Vocational Evaluation Services; Opioid Treatment Program
Lakeview Center is a United Way partner agency.
Lakeview Center receives funding from the State of Florida, Department of Children and Families, and the Agency for Health Care Administration (AHCA).
Lakeview Center is an Equal Opportunity/Affirmative Action Employer. Minorities, females, protected veterans and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
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850.432.1222 eLAKEVIEWCENTER.ORG
1221 W. LAKEVIEW AVE. PENSACOLA, FL 32501