LA K EVIE W C E NTE R, INC .
Trusted Partner OWNERSHIP • INTEGRITY • COMPASSION • EXCELLENCE • SERVICE
COM M U N ITY BE NE FI T RE PORT 2 01 7
eLAKEVIEWCENTER.ORG
TABLE OF CONTENTS
Page 1
Message from our Board Chairman
Page 2
Message from our CEO
Page 3
Our Mission, Values, Vision
Page 4
Behavioral Health Services
Page 6
FamiliesFirst Network
Page 8
Global Connections to Employment, Inc.
Page 10
Financial Snapshot
Page 11
Meet our Leaders • Lakeview Center, Inc. Board of Directors • Global Connections to Employment, Inc. Board of Directors • Executive Team
Page 11
Want to Help Us Help Others?
MESSAGE FROM OUR BOARD CHAIRMAN Lakeview Center is looked to as the “trusted partner” for: • Behavioral health services • Vocational services • Child protective services
JARL “J.T.” YOUNG Chairman of the Board of Directors Lakeview Center, Inc.
We are the social services affiliate of Baptist Health Care, a non-profit organization located in Pensacola, Florida, and we provide more than 60 programs and services. Last year, we helped more than 27,400 people, and we admire their courage for trusting us with their challenges. When we began, 63 years ago we only served the psychological needs of children, but our community’s needs have grown. We expanded to answer the call and became the most comprehensive social services network in the southeast region of the United States. The credit for our success goes to good relationships, collaboration and our organization’s culture. Our team works with local, state and national agencies, organizations and businesses to create innovative solutions to help people. • Locally a team of FamiliesFirst Network (FFN) experts ensures the safety of children, and our behavioral health team provides addiction services, treatment for mental health disorders, victim services and so much more. • Our social enterprise located in Tampa, Florida, named Lakeview Associated Enterprises (LAE), gives 100 percent of the profits to support our Mission. • In Alaska, our vocational services affiliate, Global Connections to Employment (GCE), employs people with disabilities who provide food services for service members at Eielson Air Force Base. Amid our diverse services and broad locations, one Mission and core set of Values serves as the pulse of our organization. Please read on to learn what that is, and if you’d like to learn more about how we help people throughout life’s journey, please let us know.
Sincerely, Jarl “J.T.” Young Chairman of the Board of Directors Lakeview Center, Inc.
1
MESSAGE FROM OUR CEO You may find it overwhelming to understand our diverse service offerings, but three words sum up everything we do: We help people.
ALLISON HILL President and CEO Lakeview Center, Inc.
On the next page you will see our Mission, Vision and Values. Last year we took some time to better reflect on the reality of our culture and made some revisions to encompass broader needs and keep us focused. Life is complicated. Requirements change. Needs grow and our client base gets larger. Every life has value, and we don’t want to leave anyone behind. Over the past six decades, our team has grown to about 3,000 strong, and we welcome people to the team whose personal values align with our organization’s values. Together we are a force that ensures positive impacts on our customers, team members, partners, stakeholders and the community at-large. We rigorously vet potential employees and partners to ensure our thoughts, actions and interactions reflect our culture. In the following pages you’ll read some true stories from brave people who have overcome some difficult obstacles. Be inspired by their accounts, and should you need a helping hand along life’s journey, we hope the first name that comes to mind is your trusted partner, Lakeview Center. Sincerely,
Allison Hill President and CEO of Lakeview Center
2
OURMISSION Helping People Throughout Life’s Journey.
OURVALUES OWNERSHIP accountable, engaged, stewardship, responsive, committed INTEGRITY honest, principled, trustworthy, transparent COMPASSION empathetic, merciful, sensitive, kind, giving, forgiving, hopeful EXCELLENCE safety, quality, distinguished, learning, improving SERVICE welcoming, attentive, humble, respectful, exceeds expectations, collaborative
OURVISION To be the trusted partner for improving quality of life in the communities we serve.
3
Behavioral Health Services BEHAVIORAL HEA LTH SERVICES 24,373 people serv ed 56% Mental Healt h 40% Substance A buse 4% Other
Chris Jones was spiraling downward mentally, physically and emotionally until he received help. Lakeview Behavioral Health services and community wellness partners were there just in time.
2017
How did this happen? We meet people like Chris “where they are.” In other words, we used a Trauma-Informed Care approach to services and treatment to avoid judgment, encourage hope and inspire healing.
DISCUSSION “Paper Tigers” and “Resilience” are two powerful, award-winning documentary films that we shared with the community to emphasize the impact of Trauma-Informed Care on at-risk youth. The films have stimulated community-wide discussions that support doctors, teachers, nurses, social workers, law enforcement officers or other individuals in turning the tide against the cycle of trauma and abuse for youth.
Statistics from the Centers for Disease Control and Prevention (CDC) tell us that negative and positive experiences have an impact on our lives into adulthood. The CDC-Kaiser Permanente Adverse Childhood Experiences study, or ACEs, shows that trauma can be the catalyst to addiction, depression, disability, unemployment, breakdown of a family, acute illness and a host of other challenges. Understanding this, we’ve grown to provide more than 60 programs and services to meet a diverse set of interrelated needs.
• Telephone crisis lines • Psychiatry • Day programs • Outpatient services
CONNECTION The PHASE program (Personalized HIV & Addictions Services Expansion Program) addresses addiction and HIV in our community. A special emphasis is placed on an often forgotten population — minorities and intravenous drug users. Through PHASE they are able to receive outpatient counseling, comprehensive case management, linkage to community or specialty services, rapid HIV testing and counseling.
• Inpatient services • Residential treatment • Education • Case management
Anyone from any socio-economic background, race, ethnicity, religion, age or education level can at some point in time, need the type of services we provide. We are here. Our definition of “community” is all-inclusive, meaning “us,” not “them.” Helping each other is what it’s all about. Here are a few ways we do so:
DIVERSITY The greatest behavioral health challenge in our nation right now is combatting the opioid crisis, and no one is immune from the threat. People fighting this addiction come from all walks of life, but can find help through a variety of programs that meet different socio-economic needs. Our programs utilize evidence-based treatment to include counseling and medication-assisted treatment for everyone.
EDUCATION More than 875 local law enforcement officers have learned how to better interact with someone who’s experiencing a mental health crisis through Lakeview’s Crisis Intervention Traning (CIT) program. We collaborate daily, and our relationships are strengthened by monthly meetings where peers and partners discuss local progress in terms of behavioral health interventions. Overall, this collaboration helps people in our community get the appropriate help.
PARTNERSHIPS Lakeview Center is the trusted partner for local media. Communication outlets invite us to participate in focus groups, town halls and on panels for a variety of issues related to our areas of expertise.
4
e to l b i s s o p s It i when r e t t e b l fee help. e v a h u o y nes – Chris Jo
CHRIS’S JOURNEY Chris Jones is a 57-year-old man who is rebuilding his life after several years of coping with behavioral health issues and physical hardships. Confined to a wheelchair due to complications of a stroke, Chris was struggling to survive. He was alone, homeless, diagnosed with schizophrenia, addicted to substances, and had several chronic illnesses, diabetes and seizures to name only two. Repeatedly he came to the local emergency room seeking shelter. When the nurses and physicians saw his condition, he was admitted to the hospital because his health was at such great risk. The only thing he wanted was a warm bed to sleep in and food to eat.
LEAP coordinated transportation to the many community partners needed to ensure Chris could pull his life back together. The LEAP team quickly linked him into a new grant-funded program through the EscaRosa Coalition for the Homeless. The iCare Challenge grant was seeking to help 12 homeless people get off the streets and into safe housing. He became one of the 12. The program paid three month’s rent and utilities which gave Chris time to focus on his health. The EscaRosa Coalition for the Homeless built a wheelchair ramp for him. Nurses from Escambia Community Clinic (ECC) visited Chris to conduct medication management, give injections, check vitals or perform other primary health care needs. The LEAP Team also connected him with other supports such as food stamps, social services and medical treatment. Chris hasn’t been hospitalized for more than a year — since he started working with LEAP.
Following 11 hospitalizations over a year’s time, Chris was considered a high-use, high-need client. The Lakeview Center team recognized his situation and referred Chris to an intensive wrap around support team known as the Linking, Engaging, Advocating/Assessing and Planning Team, or LEAP. The goal of the LEAP team is to steer clients away from relying on emergency crisis stabilization and inpatient services and to ongoing recovery and wellness in a community setting.
A man of few words, Chris said, “It is possible to feel better when you have help.” Lakeview Center and our community partners were able to help Chris re-assimilate a great portion of his life, and we are grateful for the opportunity to do so along with the help of our community partners.
5
FamiliesFirst Network
FAMILIESFIRST N ETWORK 3,198 people serv ed 31% Escambia 19% Santa Rosa 35% Okaloosa 15% Walton
You might not think a story about the removal and placement of a foster child as heartwarming, but it can be. It happened to Xavier, and we see it often. His foster parents, who we like to call foster “partners,” cared for Xavier while mentoring and encouraging his biological parents until they could provide appropriate care for their family.
2017
FamiliesFirst Network (FFN) gets the call from the State of Florida when a state investigator deems it necessary to remove a child from his or her home. The primary objective at all times is to make sure children are safe using the least traumatic means possible. Often they can stay with a relative or close family friend. We then develop a case plan that begins with a goal of reunification. We explore all options before traumatizing a child by permanent removal. If the biological parent addresses the safety concerns that led to the child being removed, a judge will likely allow reunification. However, when that isn’t possible, FFN starts the search for an adoptive family. Last year we completed 253 adoptions to join children with hopeful parents who were overjoyed for the opportunity to expand their hearts.
wayside. FFN has not only managed the shortage, but also implemented improvements such as weekly staffing meetings to solely focus on children who need the most intensive support. We’ve reached permanency for the highest-need youths while also ensuring that supportive services remain in place.
RELATIONSHIPS A renewed focus on relationships with our partners— judges, guardians ad litem and Department of Children and Family Services counterparts, and foster parents (existing and new) — has improved communication and service delivery even in an overloaded system. More connection and community involvement through Foster Adoptive Parent Association meetings, fund-raisers, and foster parent recognition has bolstered bonds with our partners.
For 17 years, the community has trusted Lakeview Center with the responsibility of ensuring safety for foster children living in Escambia, Santa Rosa, Okaloosa and Walton counties. We not only work to protect children when removed from harmful environments, but we also use early intervention services to prevent harm from occurring in the first place:
PARTNERS The Quality Parenting Initiative (QPI) involves working closely with foster parents to help reunify families once they have the tools for success. We view foster parents as both a partner to the system and to the birth parents. QPI embraces education and supports less traumatizing situations for children who are separated from their parents. These improved partnerships with foster parents are the foundational principles that strengthen families.
ADAPTATION The number of children coming into the system has increased causing a funding and staffing shortage, but we haven’t allowed trauma prevention to fall to the
ABUSE CALLS ARE PROCESSED THROUGH THE FLORIDA ABUSE HOTLINE AT 800.962.2873 (800.96ABUSE) AND THE STATE ASSIGNS AN INVESTIGATOR.
THE FLORIDA ABUSE HOTLINE HANDLED 14,279 CALLS LAST YEAR WITHIN OUR FOURCOUNTY AREA, AND OUT OF THOSE, 10,931 WENT TO THE DEPARTMENT OF CHILDREN AND FAMILIES FOR INVESTIGATION.
6
rst and ter fi s i y t e Saf s fos a t u b , t id s foremo e can’t be afra th i w parents out and work w to reach gical parents. o ight the biol – April H
XAVIER’S JOURNEY
Center: Xavier’s foster parents, Nathan and April Hight Left to right: Nathan Garner, Samuel Hight and Abigayle Hight
Once in recovery, the mother secured an apartment and a job and was reunited with her baby. On the child’s first birthday, she texted a photo to April and expressed her appreciation. “Safety is first and foremost, but as foster parents we can’t be afraid to reach out and work with the biological parents,” said April.
Xavier lived with foster parents April and Nathan Hight for just over a year, and then returned home. Xavier’s story is a success in large part thanks to his foster parents who worked closely with his biological parents. The Hights are an extension of the FamiliesFirst Network (FFN) team and they work as a trusted partner with children and their birth parents to help successfully reunify families.
The Hights like to be proactive by reaching out to their family services counselor as soon as they are assigned. “We want to build trust and begin a working relationship right from the start,” April said.
“Our first priority is the child, and our goal is reunification,” said April Hight. “We want to see these children safely back home whenever possible, but it takes a team approach. We are grateful to play a role.”
FFN mentors located in Circuit 1 meet regularly to help pave the way for positive changes within the system to better serve children and their families. “We learn from each other,” said April. “We’re partners in this.”
Xavier had special needs and his parents needed guidance and encouragement. April and Nathan worked with Xavier’s parents in their own home providing gentle suggestions. The parents were very receptive and appreciative, and learned a lot. “We realize it’s not always possible to go into a biological parent’s home, but this was a life-changing opportunity for everyone involved,” said April.
Toward the end of his home visits, Xavier didn’t want to leave his biological parents. “My heart is at peace seeing how well adjusted Xavier is,” said April. The Hights are the perfect example of a trusted partner who works closely with FFN, children and parents. “Foster parenting is an adventure that we wholeheartedly embrace,” said April. “Nathan and I wouldn’t trade this experience for anything.”
Another time the Hights fostered a baby that was born to an addicted mom. The mother loved her child and eventually tested clean so they arranged visits. The young mother brought diapers and clothing and spent time with her baby. “I looked at it as one mother helping another, and I reassured her by telling her ‘you’ve got this.’ I also gave her my cell number to build trust and put her mind at ease,” April said.
7
Global Connections to Employment GCE 2,210 people emp loyed 45% Food 37% Custodial 11% IT 3% Total Facilitie s Maintenance 2% Vocational R ehabilitation 2% Other
Allison Ashmore has tenure at work and will earn her very own Social Security pay once she retires. You might not think that’s a big deal, but it is to her and her parents. Allison has a disability, but she’s worked at her job for more than two decades. She won’t accept mediocre performance, and her GCE team couldn’t do without her.
2017
GLOBAL CONNECTIONS TO EMPLOYMENT (GCE) HAS SECURED CONTRACTS IN 12 STATES AND THE DISCTRICT OF COLUMBIA, AND EMPLOYS ABOUT 1,700 PEOPLE ACROSS THE NATION.
IN THE STATE OF FLORIDA, WE EMPLOY ABOUT 876
FLORIDIANS, 624 OF
WHOM ARE PERSONS WITH A DISABILITY.
For more than 30 years Global Connections to Employment (GCE) has helped people like Allison find work. We do so by securing service contracts and then hiring, training and supervising people with disabilities to work in a range of industries:
GCE also removes barriers for persons like Allison and her co-workers:
ADVOCACY The GCE Self-Advocacy Group encourages community discussion and support for challenges like employment, transportation, education and housing. Once a year, during the Grassroots Advocacy Campaign at our nation’s capital, frontline team members share their stories with congressional leaders. It’s an opportunity to garner continued support from federal employment programs like AbilityOne® (Visit abilityone.org).
• Administrative Support and Services • Health Care Environmental Services • Custodial Services • Vocational Services • Facilities Management • Information Technology (IT)
TRAINING
• Food Services
The Information Technology Training Pathways (ITTP) is not limited to military veterans, but has proven to be a valuable conduit to jobs for war-wounded service members. The program provides paid training and connection to IT jobs, and GCE is the trusted partner for hundreds of IT systems that support the Department of Defense.
• Contact Centers These skilled and talented individuals want nothing more than to have meaningful employment, and they’ve proven to have a strong work ethic often leaving things better than they found them. Their good work has earned GCE several awards, and you can read about them at GCE.org.
EXPERIENCE Project SEARCH is a one-year program that helps young people with disabilities transition from high school to the workforce. They participate in on-the-job training for 10-weeks to groom them for success so that they can be placed in competitive employment.
IN NORTHWEST FLORIDA GCE PROVIDES JOBS TO ABOUT 500 COMMUNITY MEMBERS WITH DISABILITIES AT 28 SITES IN THE FOUR-COUNTY CIRCUIT 1 AREA.
8
t her so h g u o r b d ork has tisfaction, an r w s ’ n o sa he Allis de and tly, has given we i r p h c n at mu mporta pendence th i s a t s e ju cial ind possible. n a n fi a reamed shmore never d ancy A –N
ALLISON’S JOURNEY When two galleys were condensed into one at Ney Hall, Allison learned to manage a degree of change, but consistency was her comfort zone. A larger galley meant more customers and meals. However, in time, she learned to refill the salad bar, condiments, food station and fruit baskets like a pro. “Allison also cleans for inspection teams and is a great deep cleaner,” said Rodney Novak, project manager. “You have to remind her to take a break.”
“Our daughter was born developmentally delayed and on the autism spectrum,” said Nancy Ashmore. “Those are her disabilities, but her abilities are that she can take direction very well, and she gives every task 100 percent.” During high school Allison Ashmore volunteered at the Salve University Library in Newport, Rhode Island because she had always loved books, but she discovered she’d rather be around people and more active at a full-time job. Even then, she was curious about working at the food galley at Naval Station Newport where her father was stationed as a Naval officer.
In her off time, Allison enjoys coloring for her family and co-workers. She also enjoys watching Disney Princess movies and reading books like “The Little Mermaid” to her nieces and nephews.
“With the right kind of support Allison can do a lot of things,” her mom said. Fast-forward 23 years to now and Mrs. Ashmore said, “Organizations like GCE working under the AbilityOne® program are very valuable to people with disabilities. Allison’s experience has been life-changing.”
Allison was selected to be the 2017 GCE Employee of the Year, and when asked what that means to her, she said, “It’s different than being Employee of the Month, but way better!” Allison’s mom said they also look forward to advocating alongside the GCE team when they travel to Capitol Hill for the 2018 Grassroots Advocacy Campaign. “Allison loves her job. It’s brought her so much pride and satisfaction, and just as importantly, a financial independence that we never dreamed possible.” Mrs. Ashmore said. “She wanted an opportunity to choose her own vocation just like everyone else, and it’s changed not only her life, but ours, as well!”
Allison takes community transport to work each day, and she’s learned to check the arrival times on her tablet. If the transporter is late, she calls and asks, “Where are you?” According to Allison, she’s learned customer service, organization, courtesy and respect. When GCE took over the contract in 2009 she was nervous about her new bosses. “Now it’s like I’ve always been working for them,” she said. “I can ask any question. They say I do really well, and they depend on my good work.”
9
FINANCIAL SNAPSHOT OPERATING REVENUE BY DIVISION (IN MILLIONS) BEHAVIORAL HEALTH
$56.3
18.4%
GLOBAL CONNECTIONS TO EMPLOYMENT
$167.1
54.8%
FAMILIESFIRST NETWORK
$48.9
16.0%
ACCESS BEHAVIORAL HEALTH
$33.0
10.8%
OPERATING EXPENSE OTHER
15.0%
CONTRACT MEDICAL SERVICES
7.8%
PERSONNEL COSTS
48.9%
SUBSIDY PAYMENTS
7.6%
SUBCONTRACTOR FEES
20.3%
10
MEET OUR LEADERS LAKEVIEW CENTER, INC. BOARD OF DIRECTORS
EXECUTIVE TEAM
Jarl T. “J.T.” Young – Chairman Hugh Hamilton, III – Vice Chair Charles Beall, Jr. – Secretary Vince Currie – Treasurer
Sr. Vice President, Baptist Health Care President/Chief Executive Officer Lakeview Center, Inc.
Pamela Childers Lisa Ihns Dale Jordan David Mayo Ruth McKinon
Allison Hill
Rich Gilmartin, CVE
President, Global Connections to Employment Vice President, Lakeview Center, Inc.
Stephanie Powell Chip Simmons Adrianna Spain David Stafford
Dennis Goodspeed
President, Lakeview Behavioral Health Vice President, Lakeview Center, Inc.
Shawn Salamida
President, FamiliesFirst Network Vice President, Lakeview Center, Inc.
GLOBAL CONNECTIONS TO EMPLOYMENT, INC. BOARD OF DIRECTORS
Xan Smith
Jarl T. “J.T.” Young – Chairman David Stafford – Vice Chair David Mayo – Secretary Kristine Rushing – Treasurer
Sandy Whitaker, SPHR
Rusty Branch Jennifer Grove Lisa Ihns
Vice President/Chief Financial Officer Lakeview Center, Inc. Vice President/Corporate Development Officer Lakeview Center, Inc.
Tra Williams, CFE
Michaelle Kaufman Johnathan Taylor
President, Lakeview Associated Enterprises Vice President, Lakeview Center, Inc.
WANT TO HELP US HELP OTHERS? Please consider becoming a Lakeview partner so that together we can help people throughout life’s journey. As you can see our services are quite diverse, but at the core of everything we do, our Mission is to “help others.”
LEARN
ADVOCATE
DONATE
more about our programs and services. Go online to eLakeviewCenter.org.
by sharing the information in this report with your family and friends.
by sending a check to the Baptist Health Care Foundation, 1717 North E St., Pensacola, FL, 32501, noting that it’s for supporting Lakeview Center programs and services.
11
ON THE COVER
Cover photo identification top row left to right, then bottom row left to right: Baptist Health Care (BHC) President and CEO Mark Faulkner presented the 2017 Hollinger Award for Health Care Professional to Dr. Irvin Williams, Director of Specialty Programs at Lakeview Center, during the 2017 Annual BHC Foundation meeting. Lakeview Center President and CEO Allison Hill and Global Connections to Employment (GCE) President Rich Gilmartin presented the 2017 GCE Employee of the Year Award to Tan “Tommy” Huynh during the annual 2017 GCE Leadership Conference. Lakeview’s Victim Services hosted a proclamation signing in observance of Sexual Assault Awareness Month in which community leaders participated: pictured left to right: Ms. Karen Rentz, Director IX Programs, University of West Florda; Capt. Christopher Martin, Commanding Officer, Naval Air Station Pensacola; and Mack Moore, Director, Victim Services Lakeview Center. FamiliesFirst Network (FFN) team members assisted Our Kids of Miami Dade/Monroe after Hurricane Irma to ensure children and families were accounted for and had the supplies they needed. Pictured left to right: Joyce Taylor (Our Kids of Miami Dade/ Monroe), Tiffany Wells (FFN), Shaletha Robinson (FFN); Jenn Petion (FFN), Annette Jose (Our Kids) and Rosa Baez (Our Kids). Lakeview Center Behavioral Health experts Amy Gokey, Dan Hamel, Tasa Isaak, Sandi Crawford and Dr. David Josephs shared information at the 2017 Behavioral Health Conference held in Orlando. Lakeview Center’s Corporate Development department participated in a community career fair at Pensacola State College. Pictured left to right: Melissa Harris, Adrian Wyer and Carolyn Bowen.
Lakeview Center has been awarded the highest level of accreditation by CARF International for Assertive Community Treatment; Assessment and Referral; Case Management/Services Coordination; Community Housing; Community Integration; Court Treatment; Crisis Stabilization; Day Treatment; Detoxification; Diversion/Intervention; Intensive Outpatient Treatment; Outpatient Treatment; Residential Treatment; Adoption; Foster Family and Kinship Care; Specialized or Treatment Foster Care; Support and Facilitation; Community Transition; Community Employment Services; Comprehensive Vocational Evaluation Services; Opioid Treatment Program; Inpatient Treatment; Partial Hospitalization.
Lakeview Center is a United Way partner agency.
Lakeview Center receives funding from the State of Florida, Department of Children and Families, and the Agency for Health Care Administration (AHCA).
Lakeview Center is an Equal Opportunity/Affirmative Action Employer. Minorities, females, protected veterans and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
CO M M U N I TY B E N E F I T R E P O RT 2 01 7
eLAKEVIEWCENTER.ORG