LA KEV I EW CENTER , INC . COMM U N ITY BEN EFIT RE PORT 2 016
Helping people throughout life’s journey.
TABLE OF CONTENTS Dear Friend of Lakeview – Chairman’s Message Our Mission, Values, Vision The History of Lakeview and Timeline Our Story Operating Revenue and Expenses Be part of our family Meet our Leaders • Lakeview Center • Global Connections to Employment • Executive Team
CHAIRMAN’S MESSAGE Dear Friend of Lakeview, Our Mission is to help people throughout life’s journey. More than 63 years ago we organized to serve the psychological needs of children. Today we have expanded into the most comprehensive social services network in the southeast region of the United States helping a wide range of people often during their lowest moments. Over the decades, Lakeview remained observant and flexible. We’ve changed with the times to ensure we provide innovative solutions to people in need of behavioral health services, child protective JARL “J.T.” YOUNG Chairman of the Board of Directors Lakeview Center, Inc.
services and vocational services for people with significant disabilities. The stories shared throughout the pages of this report are accounts of people who have benefited from our services. Last year alone, we helped more than 36,000 people and our commitment is strengthened by each and every experience. We remain open to unique ideas for ensuring the continuation of effective treatments and supports driven by a desire to help our clients live, work and learn in their communities. For instance, we established Lakeview Associated Enterprises (LAE) a forprofit entity, and 100 percent of the profits are going to support Lakeview’s Mission. We will continue to focus on making communities healthier, from south Florida to Fairbanks, Alaska and beyond. We appreciate your interest in Lakeview Center, and if you’d like to learn more, we’re happy to speak with you. Sincerely,
Jarl “J.T.” Young Chairman of the Board of Directors Lakeview Center, Inc.
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MISSION The Mission of Lakeview Center is Helping People Throughout Life’s Journey.
VALUES OWNERSHIP accountable, engaged, stewardship, responsive, committed INTEGRITY honest, principled, trustworthy, transparent COMPASSION empathetic, merciful, sensitive, kind, giving, forgiving, hopeful EXCELLENCE safety, quality, distinguished, learning, improving SERVICE welcoming, attentive, humble, respectful, exceeds expectations, collaborative
VISION The Vision of Lakeview Center is to be the trusted partner for improving quality of life in the communities we serve.
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THE HISTORY OF LAKEVIEW Lakeview Center, Inc. started in 1954. It was known as the Escambia County Child Guidance Clinic back then and was founded with a donation from the Junior Women’s Club. A 27-member volunteer board of directors governed the clinic. Four years later, the word “Child” was dropped from the clinic name, and the charter began serving adults too. In 1963 the Community Mental Health Act passed and federal funding became available for building and staffing mental health centers across the nation. Our small Pensacola clinic soon began planning with local hospitals, advocacy groups and state agencies to open a comprehensive community mental health center. We built a three-building facility in 1968 using federal grants, local matching funds and land donated by Baptist Hospital. In January of 1969, the clinic name changed to the Community Mental Health Center of Escambia County. During the 1970s new needs were identified and funding became available to assist our community with more services such as: alcohol treatment and rehabilitation services, learning disabilities, drug abuse treatment, 24-hour telephone crisis counseling, halfway homes for people who had been in state psychiatric hospitals, specialized programs for adolescents, and a sexual violence resource center. In 1982 the Community Mental Health Center of Escambia County was renamed Lakeview Center to reduce the stigma that often comes with mental health and to reflect the diverse services we provide. Since that time, we have grown our list of programs, services and locations. We have provided a timeline on the following page for simplification to show some of our milestones. You also can read more about the exciting growth at Lakeview Center on our history timeline at eLakeviewCenter.org > History.
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A TIMELINE OF OUR MILESTONES Junior Women’s Club founded Escambia County Child Guidance Clinic
1954
1959
Broadened service scope to adults and renamed Escambia County Guidance Clinic
1963
1965 Using federal grants, local matching funds and land donated by Baptist Hospital built a three-building facility.
1968
Began planning with local hospitals, advocacy groups and state agencies to open a comprehensive community mental health center.
Renamed organization Community Mental Health Center of Escambia County.
Dr. Morris L. Eaddy, clinical psychologist, is named CEO of Escambia County Guidance Clinic.
The Community Mental Health Center of Escambia County was renamed Lakeview Center to reduce the stigma that often comes with mental health and to reflect the diverse service we provide.
1969 1970
Over this decade new needs were identified and services expanded to include: alcohol treatment and rehabilitation services, learning disabilities, drug abuse treatment, 24-hour telephone crisis counseling, halfway homes for people who had been in state psychiatric hospitals, specialized programs for adolescents, and a rape crisis center.
1982 1984
Southeastern Vocational Services adopted the name Gulf Coast Enterprises (GCE) for contract operations, while continuing the use of Southeastern Vocational Services for vocational assessment and job placement related services. Southeastern Vocational Services was awarded the first AbilityOne® contract.
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1986
Southeastern Rehabilitation Services became part of Lakeview Center, Inc. adding vocational rehabilitation services to the agencies’ list of resources. Soon after adding the new division, Southeastern Rehabilitation Services was renamed Southeastern Vocational Services.
2016
Established Lakeview Associated Enterprises as an innovative financial solution to funding services that meet our Mission.
2015
Spurred by new growth, Gulf Coast Enterprises (GCE) and Vocational Services (SVS) transitioned into Global Connections to Employment, Inc. (GCE) functioning as an affiliate of Lakeview Center rather than a division.
Gulf Coast Enterprises (GCE) started its first Information Technology contract at the Defense Manpower Data Centers (DMDC) in Alexandria, Virginia and Seaside, California immediately doubling GCE revenue.
Gary Bembry, president and CEO, retired. Allison Hill, chief operations officer, became the third president and CEO of Lakeview Center.
2013
Opened the three-story 48,600 square-foot Melba B. Meyer Children’s Services Center with construction made possible from donations.
2012
The first CEO, Dr. Morris L. Eaddy, clinical psychologist, retired. Gary Bembry, certified public accountant, became the second president and CEO of Lakeview Center.
2006
2003
The Crisis Intervention Team (CIT) training was started and has trained more than 775 officers to date.
Affiliated with Baptist Health care and took responsibility for The Friary and Avalon Center.
Access Behavioral Health was formed as a division of Lakeview Center.
1996
1990
2001
Created FamiliesFirst Network as the lead agency responsible for abused, abandoned or neglected children in Escambia, Santa Rosa, Okaloosa and Walton counties.
Penned a contract to manage West Florida Community Care Center on behalf of the state of Florida.
1987
Gulf Coast Enterprises (GCE) was awarded the second largest Food Services contract in the U.S. Navy at Pensacola Naval Air Station.
Opened a Crisis Stabilization Unit to provide short-term inpatient care to people experiencing mental health emergencies.
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OUR STORY We take our work very seriously at Lakeview Center. We are people helping people. It’s a work of passion that’s adopted by approximately 3,000 team members who embrace our Mission to the fullest. On the following pages you will learn more about services and meet some of the people we’ve helped, starting with Randy. Three days into a self-initiated recovery, Randy was “dope sick” and desperate. He was addicted to prescription pain pills, and he couldn’t quit on his own. He needed help and reached out to The Summit Group a specialty practice of Lakeview Center. Randy is clean today, and we share his story on the facing page of this report. Each year people just like Randy come to us for help. Many of them are overwhelmed and unable to bootstrap their way out of an addiction, mental illness or trauma. Throughout our history, we have expanded our services to meet the needs of a complex society trying to manage stressful and traumatic events. About 90 percent of people who seek mental health treatment and THROUGHOUT OUR HISTORY, WE HAVE EXPANDED OUR SERVICES services have experienced TO MEET THE NEEDS OF A COMPLEX SOCIETY TRYING TO MANAGE a significant trauma. These STRESSFUL AND TRAUMATIC EVENTS. experiences can lead to mental health issues, drug and alcohol dependencies, developmental disabilities or unemployment. All of these issues impact loved ones as well as the individual, and sometimes children are removed from the home until their parents can get help. One wrinkle in life can cause someone’s life to spiral out of control, which makes it critical that we provide a variety of approaches and services that heal the mind, body and spirit. Most of our programs and services fall into the following support categories: • Behavioral health services • Vocational services • Child protective services When it comes to BEHAVIORAL HEALTH we provide several programs and services such as: • Telephone crisis lines
• Residential treatment
• Outpatient services
• Psychiatry
• Inpatient services
• Education
• Day programs
• Detoxification
We regularly research best practices and innovative solutions for working with communities of people who need protection, healing and counseling. We have sought out new ways to learn and educate our community about Trauma-Informed Care. For instance, more than 800 local law enforcement officers have graduated from our Crisis Intervention Team (CIT) program, and we continue to train more. Our experts have shared their knowledge with police officers to help them more comfortably and effectively address someone who is experiencing a mental health crisis. In 2016 we hosted a screening of the award-winning film “Paper Tigers” with our staff and community. The film showed us how a rural high school in Walla Walla, Washington made a difference in the lives of at-risk youth simply by using a more compassionate approach. Considered the “go-to” source for local media, we collaborate with and guide our community through crises such as: hurricanes, fires, floods, and other stressful, unprecedented natural disasters. 6
RYAN’S STORY One day, Ryan Forbes looked in the mirror, and he didn’t like what he saw. He had joined the ranks of opioid-addicted persons across the nation, and had a $100-a-day prescription pain pill habit. “Nothing ever grabbed my soul like a pain killer,” Ryan said. “You can get them anywhere: friends, neighbors, co-workers.” Most opioid abusers are working people, just like Ryan, who go about life appearing completely normal. Ryan was never prescribed a pain medication, but was given his first Lortab by a co-worker. “It felt great, but you end up chasing that first high over and over, and you never catch it.” He chased it for 10 years and finally had to ask for help. Every time he tried to quit on his own, he got “dope sick.” “I took off work for a week one time to quit, but I ended up feeling worse than I ever felt in my life.” Then, believe it or not, he saw a newspaper article about Vivitrol while waiting around at his dealer’s house one day. “I read the article and it talked about Lakeview Center’s medication-assisted treatment which helps with withdrawals. I went home and sat on my couch, at the end of my rope and broken, and I heard Jesus say ‘here I am.’ I’ve always known there was something missing deep down, and at that moment, Jesus gave me the strength to call Lakeview.” Soon thereafter, Ryan made a call to The Summit Group to ask about Suboxone©. He started the medication and also did some soul searching. He learned that he never properly learned how to deal with the emotions that life can throw at you. He also reconnected with things like basketball, surfing, guitar and most importantly, Jesus Christ. “It’s exhausting to support your (drug) habit,” he said. “It felt so good to have some fun habits and a strong trust in God back in my life and be rid of all that guilt.” Randy has three tips for helping others start a path to recovery: 1. Be honest with yourself. 2. Lean on people who love you and most importantly, Jesus Christ. 3. Life is hard but faith in Jesus Christ can get you through it all. “You have to be honest with yourself,” he said. “You are the only one who knows how bad your addiction is, and until you realize you need help, you can’t recover.” Today, Ryan’s whole family has been impacted. His wife just got baptized, and he speaks regularly with groups to help others through addiction and life’s challenges. 7
You have to be honest with yourself. You are the only one who knows how bad your addiction is, and until you realize you need help, you can’t recover.
We also help remove barriers for people with significant disabilities through our VOCATIONAL SERVICES affiliate, Global Connections to Employment (GCE). A disability can be functional, psychological, developmental, cognitive or emotional. Someone can be born with a disability, or the disability can be the result of a trauma such as a car wreck, physical abuse or injury while serving in the military. Regardless of the cause, GCE guides clients through the process of evaluation, career planning, benefits, support and ultimately job placement. One GCE employee experienced two major traumatic events in his life, but today he lives a meaningful life and is an inspiration to everyone he meets. Tommy Huynh shares his story on the next page. GCE started back in 1986, as Gulf Coast Enterprises, and since then has grown to include locations in 12 states from Miami, Florida to Fairbanks, Alaska. As the current name suggests, the Lakeview affiliate has grown into a “global” force. GCE is the largest GCE IS THE LARGEST PRIVATE EMPLOYER OF PERSONS WITH private employer DISABILITIES OPERATING OUT OF NORTHWEST FLORIDA. of persons with disabilities operating out of Northwest Florida, and we continue to look for opportunities across the nation and in other countries. We have established a network of referral sources to help connect persons with disabilities to jobs at our contract sites. Along the Gulf Coast where the corporate office is located, GCE provides jobs to about 450 community members with disabilities at 25 sites in the four-county Circuit 1 area. In the state of Florida, we employ about 925 Floridians, 637 of whom are persons with a disability. Across the nation, about 1,800 people work for GCE. A few programs we have implemented to help people throughout their life journey include: • The Information Technology Training Program (ITTP) provides paid training to persons with disabilities and helps them find jobs in the IT field. In its second year, the program is proving helpful to many, including our injured military service members. • GCE secures service contracts and then hires, trains and supervises people with disabilities spanning a range of industries to include: • Administrative Support and Services Services
• Health Care Environmental Services o Custodial • Vocational Services
• Facilities Management
• Information Technology (IT)
• Food Services
• Contact Centers
• Project SEARCH is a one-year high school transition program designed to help young people with disabilities prepare for and secure employment through on-the-job training in a business setting. The local program currently has three sites: Baptist Hospital, Gulf Breeze Hospital, and the University of West Florida. • We accompany front line staff members to the Grassroots Advocacy Campaign on Capitol Hill each year, where they share their compelling success stories with congressional leaders. This opportunity helps garner continued support from the AbilityOne® federal program under which we work as a non-profit provider. 8
TOMMY’S STORY You’d never know it by his infectious smile and positive attitude, but Tan “Tommy” Huynh survived two traumatic experiences. When he was only 6-years-old, he and his siblings watched from a hallway, while a man stabbed and killed their mother. His older sister was 8, a younger brother was 4 and their baby sister was 2. The children hid until the attacker found them and strangled the two youngest children and stabbed the older sister, but she survived. Tommy said, “My room was last. He was yelling my name and looked under the bed straight at me. I cried, ‘Please don’t kill me. Please don’t kill me.’” Suddenly, the man fled with money and the family car. Tommy crawled out from under his bed to find his older sister wounded, but calling 911. He saw his motionless brother on the bed, and then he went into the hallway bathroom. “I saw my little sister on the floor,” Tommy said. “She picked up her head and looked at me then collapsed.” Over the years Tommy found strength in God and was doing well until he turned 24 when tragedy struck again. Someone pulled out in front of him while he was riding his motorcycle. Initially his survival rate was near zero, but he came out of a coma and mostly recovered from severe injuries. He now has a metal rod in his leg and writes with his left hand. He lives with aphasia, a condition that impedes speech ability as the result of a brain injury. “I was young and had the world in front of me.” Then a happy memory flashed through his mind and he smiled and said, “Working on cars was my hobby. I used to save my family a ton of money on car repairs.” Today, one of the high points of Tommy’s life journey has been working at Global Connections to Employment (GCE) in the scullery (dishwashing area) at the Galley aboard Naval Air Station Pensacola. He’s a well-liked 31-year-old young man who jokes and exchanges fist bumps with supervisors and co-workers. “Working here gives me an opportunity to communicate with others, and I like to stay busy. When I got this job at GCE I was thankful.” Tommy shared some advice for employers who might consider hiring someone with a disability: “Don’t judge a book by its cover until you’ve opened and read it. God is still working on me and he’s doing an awesome job.” 9
Don’t judge a book by its cover until you’ve opened and read it. God is still working on me and he’s doing an awesome job.
We also have many compelling stories to tell about successes within our CHILD PROTECTIVE SERVICES division, FamiliesFirst Network (FFN). Take Ashlie for example. In November 2015 something very big happened in Ashlie’s life. She had to leave her home, but that was a good thing. It was a happy moment because at 15-years-old, Ashlie was finally going to live with her new, forever family. One of the biggest fears of teens in foster care is that they will age out and be thrust into adulthood without the support of a loving family. Ashlie has some advice for adults who are considering adoption, and she shares it in her story on the opposite page. The primary goal of child protective services is to ensure the stability, safety and well-being of abused, neglected or abandoned children. As you may have read in our history timeline on page 4 and 5, in 2001 the Florida Department of Children and Families (DCF) entrusted Lakeview THE PRIMARY GOAL OF CHILD PROTECTIVE SERVICES IS TO Center with that ENSURE THE STABILITY, SAFETY AND WELL-BEING OF ABUSED, responsibility for children NEGLECTED OR ABANDONED CHILDREN. in Escambia, Santa Rosa, Okaloosa and Walton counties , and we created FamiliesFirst Network. From the moment we penned the contract, we took the responsibility seriously, and are grateful for the opportunity to help some of the most vulnerable members of our community. Referrals for FFN services are processed through the Florida Abuse Hotline at 800.962.2873 (800.96ABUSE), and they send a report to an investigator who assesses the case. While we try to keep families together, there are times when it’s necessary to remove children from a home for their safety while the parents participate in a recovery care program. When that happens, we manage foster home services with an ultimate goal of reunifying the family. If a relative isn’t available, children are placed in a foster home. If the court rules that a child cannot safely return home permanently, we work to find an adoptive home such as the home where Ashlie now lives. Protecting children requires collaboration with our community partners. FFN is involved in a few initiatives that are proving helpful. • Increasing Safety and Family Engagement (ISAFE) – ISAFE enhances decision support, reviews and reunifications, and ensures quality home studies. • Early Childhood Court Teams (ECCTs) – A grant-funded initiative helps improve the overall well-being of children up to age 3 who have been removed from their homes due to maltreatment. • Young Adult Services Program – This program helps prepare teenagers who turn 18 while in foster care for life on their own while getting an education. We collaborate with community and contract providers and can provide referrals for needed assistance. We hope you have enjoyed our story, and if you or a loved one needs our help, we hope you come to us. If you would like to learn more about Lakeview Center, the upcoming pages share specific information related to finance, leadership and how you can get involved and help support our Mission. We also encourage you to visit our website at eLakeviewCenter.org.
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ASHLIE’S STORY November 30, 2015 is a very special day for Ashlie Relyea. It’s not her birthday. She didn’t graduate. It’s the day she was adopted. Shuffled from foster home to foster home since she was 9 years old, at 15 years old she finally connected with her forever family. Through it all, she’s grown into an articulate young lady who can finally relax and not worry about grades, buying clothes and making decisions all alone. “When I was taken from my (birth) mom, I felt alone and even said, ‘I’m done with everyone,’ but when I got adopted, my grades improved and my outlook changed. After high school I plan to either join the Air Force or go to college.” Ashlie wants parents to understand that love and encouragement are all that’s needed to be a good parent, and she offers a few tips: • Be open-minded about age because older kids age out sooner. • Ask about preferences on things like decorating a bedroom and what to eat. • Tell us we matter. A lot of children are in foster care for so long they think they are unwanted. She says these things make foster and adopted children feel calmer and able to focus on brighter futures.
We don’t care how big your house is or how much money you have. We get tired of moving around, getting attached and feeling like a nobody. I just wanted one person to love me.
“We don’t care how big your house is or how much money you have. We get tired of moving around, getting attached and feeling like a nobody. I just wanted one person to love me.” Ashlie was involved with FamiliesFirst Network and the Wendy’s Wonderful Kids Adoption Program. Through the Dave Thomas Foundation for Adoption, Wendy’s Wonderful Kids helps make a difference for children like Ashlie one child at a time. FamiliesFirst Network is in its third year of collaborating with the adoption program and having the Wendy’s Wonderful Kids grant which is designed to serve children who have been waiting in foster care the longest for an adoptive family and home. 11
BEHAVIORAL HEALTH
GLOBAL CONNECTIONS TO EMPLOYMENT
FAMILIESFIRST NETWORK
24,626 people served in 2016
2,144 people employed in 2016
9,514 people served in 2016
3% Mental Health 5 42% Substance Abuse 5% Other
46% Food 39% Custodial 11% EITS 4% Other
36% Escambia 11% Santa Rosa 27% Okaloosa 20% Walton 6% Other
OPERATING REVENUE AND EXPENSES OPERATING REVENUE BY DIVISION (IN MILLIONS) Vocational Services
Behavioral Health
$147.9 53%
$53.4 19.1%
OPERATING EXPENSE Personnel Costs Child Protective Services $47.6 17%
Subcontractor Fees
48.9%
Managed Care
29.7%
$30.5 10.9%
Other 9.7%
Professional Fees 4.9%
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Subsidy payments 6.8%
BE PART OF OUR FAMILY Lakeview Center is about people helping people and we welcome you into our family! If you are wondering how you can help support our Mission, we’ve tried to make it simple. The following options are available and can be the first steps to making a big difference in someone’s life. Your support is valuable to us in helping people throughout life’s journey because so many people depend on us and look to us for help across a broad spectrum of challenges.
LEARN more about our programs and services. Go online to eLakeviewCenter.org.
ADVOCATE by sharing the information in this report with your family and friends.
DONATE by sending a check to the Baptist Health Care Foundation, 1717 North E St., Pensacola, FL, 32501. Be sure to note that the money is for Lakeview Center.
MEET OUR LEADERS LAKEVIEW CENTER, INC. BOARD OF DIRECTORS
GLOBAL CONNECTIONS TO EMPLOYMENT BOARD OF DIRECTORS
Jarl T. “J.T.” Young – Chairman Rev. Dr. Hugh Hamilton, III – Vice Chair Charles Beall, Jr. – Secretary Vince Currie – Treasurer
Jarl T. “J.T.” Young – Chairman David Stafford – Vice Chair David Mayo Jr. – Secretary Vince Currie – Treasurer
David Bear Fred Donovan, Jr. Lisa Ihns Dale Jordan David Mayo, Jr.
Pamela Childers Lisa Ihns Kristine Rushing
Ruth McKinon Stephanie M. Powell David Stafford Mollye Barrows-Vigodsky
Michelle Scaglione Johnathan Taylor
EXECUTIVE TEAM Gary L. Bembry Retired December 2016 Sr. Vice President, Baptist Health Care President/Chief Executive Officer Lakeview Center Allison Hill, CPA Sr. Vice President, Baptist Health Care President/Chief Executive Officer Lakeview Center Rich Gilmartin, CVE President, Global Connections to Employment Vice President, Lakeview Center Dennis Goodspeed, M.A. President, Lakeview Behavioral Health Vice President, Lakeview Center
Shawn Salamida, M.A. President, FamiliesFirst Network Vice President, Lakeview Center Xan Smith Vice President/Chief Financial Officer Lakeview Center Sandy Whitaker, SPHR Vice President/Corporate Development Officer Lakeview Center Tra Williams, CFE Chief Operating Officer, Lakeview Associated Enterprises Vice President, Lakeview Center
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Lakeview Center has been awarded the highest level of accreditation by CARF International for Assertive Community Treatment; Assessment and Referral; Case Management/Services Coordination; Community Housing; Community Integration; Court Treatment; Crisis Stabilization; Day Treatment; Detoxification; Diversion/Intervention; Intensive Outpatient Treatment; Outpatient Treatment; Residential Treatment; Adoption; Foster Family and Kinship Care; Specialized or Treatment Foster Care; Support and Facilitation; Community Transition; Community Employment Services; Comprehensive Vocational Evaluation Services; Opioid Treatment Program.
Lakeview Center is a United Way partner agency.
Lakeview Center receives funding from the State of Florida, Department of Children and Families, and the Agency for Health Care Administration (AHCA).
Lakeview Center is an Equal Opportunity/Affirmative Action Employer. Minorities, females, protected veterans and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.