Managing hundreds of thousands of offenders every day, without fail by David Martin

Syscon’s Elite system is far and away the

jurisdictions as represented by our client list:

best Offender Management System avail-

eight States—New Jersey and Nevada, for

able today. However, we recognize that you

example—many large Counties—Los Angeles,

are not just buying a product. More impor-

Las Vegas, Denver, Buffalo, Charlotte, Baltimore,

tantly, you are partnering with the company

etc.—and huge international implementations

behind the product. We welcome you to join

in Canada, Australia, and England. Jails, prisons,

SYSCON ELITE Managing M anaging hhundreds unddreds off thousands of offenders every day, without fail our exclusive roster of satisfied clients. Syscon Justice Systems has been creat-

probation and parole—we cover the bases. The secret to our success? Having the

ing solutions exclusively for the corrections

best product on the market certainly helps. But

industry since 1980. No other company can

Syscon’s key advantage lies in its people. Many

claim twenty–five years of dedication to the

of our senior Subject Matter Experts and product

proposition that offender case management

designers have extensive corrections experi-

can always be improved. No other company

ence themselves. They know how detention

can claim such a depth of practical experi-

facilities and probation offices actually work.

ence across such a broad range of correctional

CANADA / USA 6500 River Road, 2nd Floor, Richmond, BC V6X 1X5 tel 1 (604) 606-7650 fax 1 (604) 606-7654 toll free 1 (888) 797-2662 UNITED KINGDOM 83 Victoria Street, London SW1H 0HW tel 44 (0) 203 178 3148 fax 44 (0) 1273 376 859

www.syscon.net

Know who. And how.™

SEP 2011

info@syscon.net

MISSION STATEMENT Utilize our unmatched industry expertise and focus to create value for all stakeholders while obtaining client endorsement. » Anticipate client needs and exceed expectations » Deliver the highest quality products and service » Lead industry practices and help set standards

AUSTRALIA GPO Box 5024 Sydney NSW 2001 tel 61 (02) 8086 1326

1.888.797.2662

For Offender Risk...the answer is in the pattern, not the score Syscon’s QUEST Risk Management application takes advantage of the common sense notion that an offender’s risk depends on the type of risk factors they present, not just a score. Using advanced modeling techniques based on known outcomes of offenders with similar patterns, QUEST examines an inmate’s risk factor pattern to create a simulation of the risk posed to the community and thus overcomes the limitations of traditional summed-scored risk assessment approaches.

Overview

Because QUEST constructs a model of how an inmate’s risk factor pattern interacts and links it directly to empirical outcomes, you can play out “WhatIf?” scenarios, testing which criminogenic need is likely to be linked to future recidivism reduction and how to reduce that risk. This isn’t possible with older score-based assessment tools — only the QUEST model allows you to do this.

The World Leader in Offender Management Applications The future is about doing even more with fewer resources. The future is about getting the job done despite the constraints the economy may throw at you. In the future, your Offender Management Systems need to work as hard and as efficiently as you do. They need to perform many of their functions automatically, in the background, following the specific process flows that you have set for it. It needs to have the intelligence to deliver the information you need when you need it.

IT NEEDS TO BE

enhanced navigation, and dynamic reporting, we made SYSCON’S ELITE you and your staff the very center of our design concepts. OMS — THE ANSWER The complete OMS application suite — covering FOR TOMORROW, inmate management, inmate trust accounting and commisREADY TODAY. sary, electronic health records, community supervision, and Syscon’s Elite OMS has been state-of-the-art assessment thoroughly re-designed to and classification software better meet the exacting and — is fully integrated on complex management needs of an enterprise-wide data today’s correctional agencies. model. Such close matching Including intelligent workof mission-critical applications flow, triggered messaging, allows for a single point of

entry for every task across the agency, full access to all offender data (subject to agencydefined security rules), and the ability to produce management reports across the entire spectrum of corrections’ operations.

LOW RISK & CERTAINTY OF SUCCESS: OUR SYSTEMS HAVE ALWAYS BEEN THE BEST CHOICE. NOW THEY ARE EVEN BETTER! SYSCON JUSTICE SYSTEMS

SYSCON JUSTICE SYSTEMS

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Intake // The Elite Intake module performs client intake/ registration and discharge (“opening and closing contacts”), and keeps a fully searchable central contact history file of all client records on the system, active or inactive.

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Workload Implementation was seamless . . . we Management // organized the results into what has The Elite Workload Management module been determined in our county to be assigns or re-assigns a premiere system . . . Communicaclients and their associated work to tion with the staff at Syscon is excelstaff members at lent. Our relationship these 5 years community offices. Once a client record is Orders & Conditions // In with the company has never faltered. Syscon Elite, all the legal active as a community information on court orders is contact and sentences grouped together as a ‘legal or requests have been > Baltimore County case’. A legal case can include administered, client work everything that happens as can be assigned to any staff a case passes through the member at any location. Microsoft Word with the Elite that manages and tracks all legal system—arrests, court database to produce clientoffender/client obligations. appearances, convictions, Case Management // Elite allows community corrections specific documents commonly pre-sentence reports and/ supervisors to effectively moni- used by supervisory agencies. Workflow // The Elite Workor sentencing conditions tor each client. Elite’s extensive Reports are vital to the efficient flow Engine is an automated for community clients. The management and functiondriver of workflow processes. suite of case management Track Community Service ing of supervising agencies. The messaging module allows tools includes assessments, Progress screen is used to The Elite system includes a for the generation of messages case planning, case notes/ track the client’s progress on number of standard operational and work items via a series of contact log, scheduling and any community service hours and management reports. custom database triggers and substance abuse monitoring. he/she must serve as part timer events. Each Elite user of a sentencing condition. Case Planning // The primary Image Capture // The Elite will have the ability at any purpose of a case plan in Elite Imaging module is fully intePrograms & Services time to pull up a screen which // The Elite Programs & is to outline rehabilitation grated into Elite and requires displays all their messages Services module refers goals for each client and the no imaging subsystem. Multiple or work items. Messages in clients to specific programs steps that need to be taken in images of clients (face, profile, Elite Workflow are directed to and services developed to order to achieve each goal. In physical marks) can be recorded pre-defined officers assigned meet the community service some cases, a goal is set for a using a standard video or digital to that case. All generor treatment needs. Elite client in order to demonstrate camera and color monitor. ated messages will be stored Programs & Services handles that he/she is meeting the directly in the client’s record. Community Financials client scheduling for assigned conditions of the sentence. // Syscon EliteCommunity programs, and tracks client attendance and performance Integrated Word Processing Financials is a GAAPagainst user-defined objectives // Elite’s Integrated Word Pro- compliant comprehensive cessing seamlessly integrates financial management tool and measurement criteria.

Booking // Controls the intake or re-entry of an inmate into the system. The booking module maintains a central criminal history of all inmates, including detailed demographics.

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SYSCON JUSTICE SYSTEMS

Housing // Assigns inmates to housing based on agency-defined criteria. Schedules & Movements // Maintains detailed records of all internal and external scheduled and unscheduled movements. Imaging // Record single or multiple images of offenders (face, profile, physical marks) using a standard video or digital camera. The captured image is automatically stored with all other offender data in one record, making all information accessible at one source. Programs & Services // Refers offenders to specific internal or external programs, handling offender scheduling for assigned programs, and tracking attendance and performance against user-defined objectives and measurement criteria.

Property Management // Tracks all items of inmate property held by the prison and facility property issued to the inmate. Full history of transactions is maintained.

“The improvements to information and data flows will undoubtedly increase safety, security and efficiency.

Biometrics // Syscon is an authorized vendor of industry standard > Rob Kellett single fingerprint Governor (Warden) HMPS Leeds verification (SFV) technology. Combined with image capture, Incidents and Disciplinary // Records internal disciinterfaces with AFIS, and the pline management, including potential for iris scanning, Elite’s SFV completes a power- evidence collection, invesful suite of biometric identifiers. tigation, and disposition. Business Intelligence // Management reports

developed from the unique Syscon data warehouse. Gangs & STG // Versatile gang management and monitoring module including effective Keep Separate functions.

Classification & Case Management // Questionnaire-based classification and assessment tool, plus imprisonment status, case note Court Cases // The Legal recording, substance abuse Cases module records the testing, disciplinary or other legal orders authorizing inmate segregation status, primary ofcustody, and maintains the ficer assignment and case plan custody status of each inmate. program recommendations.

SYSCON JUSTICE SYSTEMS

“ to capture the jail or prison count at defined periods during the day; submit counts from living units as well as internal locations within the jail.

Visits // Schedules and manages inmate visitation. An authorized visitor list is mandatory.

Transportation // Facilitates the transportation of inmates between jails or facilities for events such as court appearances and medical treatments, Integrated Word Processing helping simplify the schedul// Brings all the power of MS ing of inmate movements. Word directly into the hands of your officers, automatically Offender Issues // Allows merging stored data with institutions to manage grievances at the inmatetemplated forms and letters. specific level, to track staff members involved with filed Release // The Elite OMS grievances, create grievance systems include a detailed records and all subsequent check list of tools to mangrievance transaction records. age inmate release on the assigned or scheduled date. …And more: including Automated Counts // Counts Workflow, Correspondence functionality includes the ability Management, Security.

Trust Accounting // Powerful GAAP-compliant accounting software developed exclusively for correctional use. Agencies have a wide degree of flexibility in the set up and administration of their trust accounting systems, including complex obligation calculation logic. Multiple sub-accounts can be created (spending, savings, gate accounts, etc) to reflect different ways of managing funds. The Trust Accounting engine is the backbone of the Elite Commissary and Elite Inmate Payroll modules.

The Syscon Elite Financials modules integrate seamlessly with the Elite Prisons, Elite Jails, Elite Community, and Elite Medical applications to create a genuine Throughcare case management from intake to release.

of funds to cover purchases, sanctions that deny commissary access, purchasing limits for certain items, diet restrictions, prohibited tobacco sales, etc.

differentials among inmate workers. The formula for calculating wages is modifiable to account for different methods of wage calculation. Modifications include: daily or hourly Inventory Control // The wages, wage amount per unit, Commissary // The Commissary module can manage Syscon Elite Commissary frequency of payroll calculation, both centralized operations module administers invenstandard number of hours in a and stand-alone canteens. tory control, allowing for the payroll period, pay ranges and The system performs checks production of accurate financial special compensation levels for restrictions and processes statements on demand. The (regular, overtime, sick, etc.). inmate purchases in real module also controls inventory, time. The Commissary module through a perpetual inventory Security // The system provides institutions with a system that continually tracks establishes a clear audit trail of both dollars and goods canteen operating system that the precise number of units through printed documentais fully integrated with the of each product. Inventory tion of every transaction Trust Accounting module. The is valued at average cost. with on-demand preparation agency can process inmate purchases in real-time via direct Inmate Payroll // The Payroll of financial statements. module calculates wages for debits to individual inmate’s Community Financials // trust account (or process credit inmate work programs, autoThe Syscon Elite Community refunds). Commissary manage- matically credits the relevant Financials module is a fully trust accounts, and makes ment personnel can access comprehensive, GAAP-complirelevant inmate data, such as tax deductions as required. ant double-entry accounting The module allows for pay indigent status, availability

Initial Health Screening // Allows users to complete online intake questionnaires and The Elite Medical modules integrate seamlessly with record vitals for newly admitted the Elite Prisons, Elite Jails, Elite Community, and Elite offenders. The system allows full flexibility for entering Financials applications to create a genuine Throughcare health history, mental health case management from intake to release. and physical evaluations, oral screening and STD testing. The visual observations, questions and answers are fully definable by the administraadministered to each offender grams, and follow up with the each offender. Immunizations tor, and medical alerts can permanent date/time stamp of requiring boosters are automatat the point of administration be triggered automatically. the author. HIPAA-compliant using a mobile device. The ically predicted and scheduled. MAR information is stored as data sets facilitate the standard Health Summary // The Syscon Elite Health Summary part of the offender’s medical recording of information. Drug Interaction // Elite puts patient safety first by integratscreen gives the user an at-a- record and is accessible by all ing with Medi-Span for drug glance view of current health medical personnel as needed. Referrals // A thorough allergies and drug contraindicaissues including problems and approval process allows the tions. Contraindications need diagnoses, allergies, medicauser to request either an outPhysician Ordering // tions, orders and chronic care Medications are safely and side referral or a non-formulary to be checked at the time of the med order and not hours or correctly ordered and sent information. Detail buttons medication. This allows all days later. Getting contraindicadirectly to the pharmacy and allow the user to dig down relevant information to be at to the MAR. Cost-effective into the data, and to set up a the user’s fingertips and gives tion alerts at the time of the medication options based upon easy access to all communica- medication order is the safest further medical encounter. way to order medications. your formulary are displayed tions concerning the request. Appointment & Sick Call to the provider based on drug Workflow Triggers & Scheduling // Appointments classification. Lab testing Dental Encounters & can be automatically schedMessages // Send, receive also allows for a selection Charting // The Dental Encounters module provides and automatically trigger uled for all patient encounters of the most cost-effective a detailed overview of each workflow tasks and memos. and follow up calls. Users are test or panel to assist the offender’s dental health status. Automatically inform a alerted to scheduling conflicts provider in achieving goals. Fully-integrated dental charting physician that a lab result is (court hearings) when they is also included as well as ready, or alert medical staff schedule an appointment and Medical Encounters // A complete record of periodontal examinations. that a returning inmate has a have the ability to bump apall medical appointments history of mental health issues. pointments based on priority. created, attended, cancelled Tests and Immunization // or no-shows is maintained. A complete record of all tests Medication AdministraA complete history of each ordered including results, and tion Record (MAR) // The electronic MAR allows the user encounter is stored including a record of all immunizations administered is maintained for to record and view medications SOAPE notes, vitals, dia-

system. This module tracks all non-incarcerated offender financial obligations (and those inmates with external obligations) and is entirely flexible in its handling of cash receipts and cash disbursement. The Community Financials functionality includes the recording and tracking of all court-ordered payments, fines, cost-of-supervision invoices, etc. levied against a client in the probation system. Reports // The Syscon Elite Financials system comes complete with a full range of standard accounting and auditing reports. Customized forms and reports are a snap.

SYSCON JUSTICE SYSTEMS